Yvonne was the best she helped so much with my storage
What a hidden jewel location to rent!!! Thanks Ms. Judy for your assistance. You are a jewel too
Awesome customer service. Love the friendly help
Absolutely love the people that work there!!! Angela was awesome and Janice was so funny and easy to make the process move quickly. They need a raise!!!!!
Wonderful experience renting a Unit today. We were able to talk to Angela who is in their Regional office who facilitated a no-hassle rental over the phone. The facility is neat and clean and we were also asked if we needed further help by someone on the premises.
I feel the rate is reasonable and recommend the Maxwell Public Storage facility. I also like the app for the phone that appears to be well functioning and easy to use.
This location is im what looking even though I spoke to Janice at another location she lead me in this direction should have more employees like her who can help no matter where they are
The process of getting a space was awesomely superb.
DO NOT TRUST THIS LOCATION OR TAKE WHAT THEY TELL YOU AT FACE VALUE.
When I rented a unit here, I brought my own lock like the contract says I’m supposed to. But the staff refused to let me use it and forced me to buy one from them. After I moved everything out, cleaned the unit, and left it completely unlocked (as I was instructed), I was told by staff that I didn’t need to do anything else.
Weeks later, they started harassing me, claiming I left the unit locked and still owed money. That was a lie. I had the lock and key the whole time, which my wife personally saw. I was pressured to drive all the way back just to return a lock I owned, and when I got there, I was treated with disrespect and attitude for no reason. I wasn’t even allowed to look at the unit to confirm what they were accusing me of and they told me to leave.
Now they’re trying to use the date I returned the lock as proof that I was still using the unit, which is completely false. It’s been months and they’ve still shown me no evidence to back their claims, because they don’t have any. All they’ve done is send me the same generic email responses from their escalation team while continuing to push a charge that has no legal basis.
If you rent here, keep detailed records, and don’t let them force you into anything that’s not in the contract. This location has no accountability, and the way I was treated, after doing everything right, was completely unacceptable. I’ve already reported them to multiple state and federal agencies.
Definitely recommend this storage facility off Maxwell Road! Super nice property manager, Missy is great!! Been here a year and never had one issue.
Missy was incredibly helpful in guiding me to my unit and promptly answered all my queries. I highly recommend this place with Missy being in charge.
Very clean storage spaces
Clean property and Great staff..
Easy to reserve and access the unit; however, the gate to the property has been stuck in in up position for over 6 months. No action taken by the management in spite of several reports/phone calls. Note: I have updated this review after the district manager called me and explained the situation. There had been an accident and they are waiting on a repair. I have been promised a call back when the issue is resolved.
Janice was very helpful updating my new info and DL#.
awesome property, only problem was the gate not working but Missy came and saved the day, got in promptly, she was a great help from start to finish. Thanks
Great location to have a storage unit! From day one, everything has been a smooth process.
Everyone is very kind and respectful. Thank you for that
Nice location. Management is amazing.
Great facility. Met our needs perfectly.
Ms.Vita was very helpful. I really appreciate her helping me.
Awesome people here thank you so much.💜💜💜💜
Service is great at Maxwell
It was great to see someone on site when we went to the facility! Kathy was extremely helpful in helping us secure the right unit for our needs. Unit was clean!
Thanks again Kathy! I would give you 10 * if I could!
Carolyn thank for giving extra thought to our storage needs
Best decision I made coming here. Mrs.Vita was so kind, sweet and helpful and very professional . I was having trouble with my lock and she helped me with no problem. She even gave me advice that changed my whole day! I recommend this place. 5 stars. thanks Mrs.Vita!
Janice. Iso. Buen. Trabajo. Gracis
Great facility and experience. Smooth sign-up and gate process. Nice clean space and access.
Smooth and easy transfer!
Miss Vivvie, has been very helpful. I greatly appreciate her service. Made this process a pleasurable experience
The customer service here with Vivvie was phenomenal! She helped us with the whole process fast and efficiently, and also made us laugh a couple times. Great experience with this Public storage overall. Thank you Vivvie!
Baby was very nice at the front desk she helped me get a unit in less than 20 minutes wonderful customer service
This place was exactly what I needed when i was moving. The staff was very helpful with everything.
Vivvie was excellent, she took time to show me the place and inform me about everything that a customer needs to know. Good Job Vivvie!
Jean D Bertrand
Vive etait UNE PERSONNE tres gentille et tres professionnelle
Vivvie is great manager and she's very friendly and keep property clean and safe! I have been renting my unit for 6 years and im not planning to leave!
Lady was very helpful with us as movers.
Vivvie is so nice! Helped me in the gate.
Vivvie was very helpful today. She is the best. Thanks !!!!
Vivvie is the best, Stop by and see her
Call to inquire about a unit. The service was excellent!!
Vivie is great! She walks the grounds to be sure everything is ok. She personable and super helpful!!
Vivvie is the best! She is so friendly and makes the process very easy! Thank you for all your help and 5 star service!
The property manager Vivvie is always there and communicates well.
Vivvie was great, she stayed after hours to show us the unit. So helpful, making sure we had the best unit that met our needs.
Been a customer for quite a few years with multiple units. The on-site manager, Vivvie, has always been kind and helpful.
Convenient location. Great service. Ms. Vivvie was so helpful.
Great location and helpful staff! Spoke with Vivi who helped me out immensely!
Came in trying to purchase a unit and was helped by Ms. Janice. She was super helpful explaining the process and helping me decide on a storage unit. She let me see the available spaces so I could get a feel for them. Very patient with me. Thanks for the help!
Awesome costumer service from Ms.Vivi
Is very safe and nice place. The manager did a very good job in making sure I had what I needed. The unit is very clean and no musty smell. I am very happy!
The gate opens quickly with the app and the facility is clean and tidy. Our new storage unit was ready for us with a pad lock included. The unit was well insulated and the floor was clean smooth concrete. The rate seemed good for the area when I originally booked it.
the lady on the office very helpful
Came by to look at storage units and get pricing info. Spoke to Ms. Vivee and she answered all my questions.
Great Experience! Ms Vivvie made everything very easy and smooth for me, answered all my questions! Great customer service!
It was great
Vivvie was great.
Vivvie gave great service!