Some of Our Top-Tier
Security Features
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Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
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- $1 First Month Rent Where Available
- All rentals month to month
- No credit card required
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Public Storage Self-Storage Units at 833 S Military Trail, West Palm Beach, FL
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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4'x4'Online only price$ 10/mo
Small 4'x4'- inside unit
- locker
$ 10 /mo $ 11Best Price Label+ one-time $29 admin fee
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4'x4'Online only price$ 10/mo
Small 4'x4'- climate controlled
- inside unit
- locker
$ 10 /mo $ 12Best Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
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4'x5'Online only price$ 13/mo
Small 4'x5'- inside unit
- 1st floor
$ 13 /mo $ 15Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 16/moSmall 5'x5'- inside unit
- 1st floor
$ 16 /mo $ 18Best Price Label+ one-time $29 admin fee1 unit left! -
4'x4'Online only price$ 17/mo
Small 4'x4'- climate controlled
- inside unit
- 1st floor
$ 17 /mo $ 23Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 19/mo
Small 5'x5'- climate controlled
- inside unit
- 1st floor
$ 19 /mo $ 25Best Price Label+ one-time $29 admin fee
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4'x10'Online only price$ 23/mo
Small 4'x10'- inside unit
- 1st floor
$ 23 /mo $ 31Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 23/mo
Small 5'x10'- inside unit
- 1st floor
$ 23 /mo $ 33Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 35/mo
Small 5'x10'- outside unit
- drive-up access
$ 35 /mo $ 49Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 42/mo
Small 5'x10'- climate controlled
- outside unit
$ 42 /mo $ 55Best Price Label+ one-time $29 admin fee
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4'x10'Online only price$ 46/mo
Small 4'x10'- climate controlled
- inside unit
- 1st floor
$ 46 /mo $ 61Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 49/mo
Small 5'x10'- climate controlled
- inside unit
- 1st floor
$ 49 /mo $ 65Best Price Label+ one-time $29 admin fee
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5'x16'Online only price$ 68/mo
Medium 5'x16'- climate controlled
- inside unit
- 1st floor
$ 68 /mo $ 90Best Price Label+ one-time $29 admin fee
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9'x10'Online only price$ 92/mo
Medium 9'x10'- inside unit
- 1st floor
$ 92 /mo $ 123Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 101/mo
Medium 10'x10'- inside unit
- 1st floor
$ 101 /mo $ 135Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 103/mo
Medium 10'x10'- outside unit
- drive-up access
$ 103 /mo $ 138Best Price Label+ one-time $29 admin fee
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12'x15'Online only price$ 175/mo
Large 12'x15'- inside unit
- 1st floor
$ 175 /mo $ 233Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 182/mo
Large 10'x15'- climate controlled
- inside unit
- 1st floor
$ 182 /mo $ 243Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 186/mo
Large 10'x20'- climate controlled
- inside unit
- 1st floor
$ 186 /mo $ 248Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 186/mo
Large 10'x20'- outside unit
- drive-up access
$ 186 /mo $ 248Best Price Label+ one-time $29 admin fee
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12'x15'Online only price$ 190/mo
Large 12'x15'- climate controlled
- inside unit
- 1st floor
$ 190 /mo $ 254Best Price Label+ one-time $29 admin fee
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7'x24'Online only price$ 204/mo
Large 7'x24'- inside unit
- 1st floor
$ 204 /mo $ 272Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 260/mo
Large 10'x30'- outside unit
- drive-up access
$ 260 /mo $ 347Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 269/mo
Large 10'x25'- climate controlled
- inside unit
- 1st floor
$ 269 /mo $ 358Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 292/mo
Large 10'x30'- outside unit
- 24 hour access
$ 292 /mo $ 389Best Price Label+ one-time $29 admin fee
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15'x25'Online only price$ 324/mo
Large 15'x25'- climate controlled
- inside unit
- 1st floor
$ 324 /mo $ 432Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
Just some of the security features you can
expect at many Public Storage locations.
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Self-Storage Near West Palm Beach
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West Palm Beach Storage Units Near Palm Beach International Airport
On the west side of Military Trail Road between Gun Club Road and Summit Boulevard is where you'll find us waiting with plenty of cheap storage units at this West Palm Beach Public Storage.
We are easy to get to if you are coming off of Forest Hill Boulevard or Southern Boulevard and less than three miles west of I-95. Open 7 days a week, we offer indoor storage units, outdoor storage units and the option of climate controlled storage units.
Roughly two miles south of the Palm Beach International Airport, a storage locker is a great place to keep a few smaller, important personal or business items if you're a traveler on the go looking for an easily accessible storage space near the airport.
If you and the family are spending countless summer days at Lake Lytal Park, grab a 5x5 storage unit here to keep things like backpacks, towels, changes of clothes and pool toys all ready to go right near the facility.
For homeowners in the Royal Palm Estates area, we know how fast clutter can pile up inside the house. That's why we offer great rates on a large 10x30 storage unit, which is big enough to fit old bedroom furniture, an old couch, appliances and a dining room table set when it's time to clean up and upgrade various home furnishings.
Other storage features here include enclosed vehicle storage units, a rental office that also sells moving supplies and moving boxes, and a gated storage area with key-code access.
At West Palm Beach Public Storage, our goal is to make sure you have all the extra storage space you need, whether it's for the home, the office or just for folks on the go, to enjoy life in sunny Florida to the fullest.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 930)
Shantell gave me the best service ever. I will always come back.
Came to look n price storage units the lady Kim that works there was great help
Shantel was amazing and really helped me out today! Very attentive and helpful!
Kim was excellent she was very patient and knowledgeable
Get helpful service from Kim
Wonderful experience! Customer service was exceptional. I was assisted by Shantel who helped me from start to finish. Highly recommend.
I’m impressed by the staff, the location, and the cleanliness of this place. Shantel was a great help. She’s great! I recommend her and this location to anyone looking for a place to store their stuff.
Kim is really helpfully and knowledgeable
Kim is awesome ! Helpful, kind, patient , made the process of renting a unit super easy for me . So thankful for her !
Shantel has such a welcoming spirit and I was going through sooo much she made me smile she was very professional and knowledgeable about the things I need to know. We need more like her
shantell is the best she always help out the best way she can. i’ve been a customer for 7 months now
Shantel was very knowledgeable quick and easy I would recommend to friends and family
Shantel was charming professional and knowledgeable. I had a good experience and will recommend this location to my friends.
Shantel was great
Thank you Shantel for all your hello you're the best
Great attention from Shantel on setting up all process and the guys answering questions. Two Thumbs up!
Shantel was wonderful and very helpful I was aggravated when I first came in and as a customer service rep she advised me it’s okay I will help you the best way I can without showing any kind of attitude she got me a great unit reserved and I am happy with the outstanding service she provided .
Shantel is AMAZING!! SUPER FAST & CLEAR SERVICE!! Checked around and she was direct and concrete!! Thanks again !!!
What A great experience to have with Shantel Quick and easy very knowledgeable I recommend her service 10 stars to you Shantel
pretty decent; no issues, conveniently located, good staff
Security and the service front desk 5 🌟 good education
Came in to find a storage place and the young Lady shantel was very helpful and very nice it was a great expierence and we were in and out in less then 30 minutes thank you very much ..
Lacresha was the best ty for everything..
Naja and Chantelle have been a pleasure working with this time around, highly appreciated!
Najah and Mike were able to handle an online billing issue immediately in a courteous and professional manner via a brief phone call.
(This was following months of confusion and frustration.) They are the type of employees we all strive for.
I'm shocked by the amount of positive reviews for this facility. My elderly relative whom I'm leaving this review for has been renting a unit here for about a year and has had an endless stream of problems.
First, it was rats, then it was electrical issues that took MONTHS to be fixed. This is completely unacceptable, but there is no remedy for a renter for problems like this.
The biggest issue by far is rent increases. Rent goes up every six months. The rental agreement does state that they can increase rent at any time with 30 days notice. What they don't tell you is that it will absolutely go up every six months, and your starting rental rate can increase after a year to almost double what you started with.
It cost my relative all the savings they had to hire movers to get their things into that storage unit. Thanks to the INSANE rent prices, they have no chance of hiring movers again to move their stuff elsewhere. They were so happy about the rate they got initially and how much money they would save. Now their rent is even higher than it was at the facility they moved out of to come to Public Storage.
Public Storage lures people in with great rates, then increases the rent by an insane margin, and leaves renters with no remedy other than moving out.
The only positive things I have to say are that the staff have always been polite, and the units are in fact temperature controlled as advertised.
Unfortunately, the facility does nothing about the fact that renters leave the outside doors open for HOURS, letting all the AC out. People who have units in the same hallway as my relative's unit come and sit in their units for hours, leaving the outside door propped open. Then when they leave, they don't bother to shut the outside door. This is not only a serious problem for temperature control IN SOUTH FLORIDA of all places, but a huge security issue as well.
Shantel you rock thank you so much for helping me find a space
Najah and Stephon have been very helpful during my rental process, all my questions were answered, and I’m happy to be a part of the family. Thank you again.
I cannot express how easily and delightful it was to deal with Najah and Stephon. I’ve been to multiple other storage units and have never got the customer service. I have gotten today highly recommend them. Thank you again
This storage is the worst facility I have ever stepped foot into. The units are disgusting and there are rats running throughout the units. The place makes you feel so dirty. I would advise you to not rent a storage from here.
Shantel has the best customer service she was very kind patient knowledgeable willing to help with finding me the right size space at a rate I could afford thanks shantel
Thank You Shantel Great customer service
Thank you Shantel for your assistance very knowledgeable and patient
Shantel was very helpful! Very professional, and helped me tremendously and quickly.
Thanks Shantel you’re the best
This public storage has a lot of big rats. If you have insurance, read the paperwork because. They would charge you insurance and if you haven't insurance for a year two years, even three years and have a claim if you don't Have receipt for your damage property. They were not pay you for nothing. And they will not tell you. I have rat urin over all my stuff and it smells so bad. I do not even want any of it and they will not reimburse me.
I will never use public forward again
Betty helped me decided on the right size storage I needed. Thank you so much Betty
Charisma and Mykel were amazing in helping me get a Unit I was absolutely blown away by how seemless the process was they truly made my day with the 5 star treatment they gave me will definitely refer others to get a Unit as well
I am so satisfied with my storage unit and impressed with the courteous and knowledgeable staff at Public Storage. I have been a satisfied customer for over 5 years. I've had the pleasure of Charisma, Shantel and Najah assisting me. Thank you, ladies for a 5 star experience! Your excellent service is much appreciated!!
⭐⭐⭐⭐⭐
You have to use their lock, and they do not offer a combination lock, which is a serious problem for us. We'll be moving to another storage facility that allows combination locks before our first month is finished.
I recently had the pleasure of utilizing the services at Public Storage, and I must say that my experience has been outstanding, largely thanks to two exceptional employees.
Firstly, I want to commend Najah for their professionalism and unwavering support. From the moment I walked in, they made sure all my questions were answered and provided thorough explanations of the storage options available. Najah's friendly demeanor and willingness to go the extra mile made the entire process seamless and stress-free. Najah consistently checked in to ensure that everything was to my satisfaction and offered invaluable advice on how to best utilize the storage space.
Equally commendable is Shantel, whose dedication to customer service is truly commendable. They were incredibly attentive and responsive to my needs, assisting with every detail and making sure that I had everything I needed. Shantel's expertise and efficiency were evident in how smoothly everything was handled, from paperwork to moving in my items. Their positive attitude and commitment to excellence were truly appreciated.
As for the Public Storage facility itself, I couldn’t be happier with my choice. The facility is clean, well-maintained, and secure, providing peace of mind that my belongings are safe. The convenience of access and the range of storage options available make it a perfect solution for anyone in need of storage space. I highly recommend this facility to anyone looking for top-notch service and a hassle-free storage experience.
Thank you, Najah and Shantel, for making my experience at Public Storage exceptional. Your help and kindness
Everybody needs to store everything here. Make sure you ask for Najah and Shantel for help out with the process !
Najah was very welcoming helpful very knowledgeable and detail oriented knows the job and does it well, will recommend public storage to all my friends and family to this location!! 833 s military trail wpb
Thank you Shantel for all your help
Edit . Now 2024 I enjoy storing at this facility. The workers there are friendly and courteous. They always are willing to help and make sure that my needs are met. Spadreen is sadly gone now so this place is much better especially the new gates and thanks too Shantel for her patience and all of her help you are the best
Thank you Shantel for your help
Kim was extremely professional and friendly
I reccomend shantel very very very good gracias
I’m happy to find this place, thank yo to Shantel for your help you make me feel very comfortable! 👏🏻🫶🏻
Shantel is so amazing she has helped me every time I needed a storage. I had already called around and no one was able to help me and have the detail and understanding that Shantel gave me. I will recommend her and public storage to anyone that needs a storage. Thank you so much for helping me!
Excelente servicio
Shantel you rock thank you for providing such great customer service I recommend this facility to others if you're looking for a place to store your items public storage it is
Came in fir a unit and miss kim tiok her time and lunch to show me a few units in the hot sun and we finally found one .she was great
What can I say about this place! Their staff are always polite, willing to work, and very helpful. I recommend if you come to this establishment to speak with Mike or Kim they are hands down the best employees!
Shantel provides excellent customer service, is very patient and knowledgeable. Rented new unit, property looked fantastic! Would highly recommend!
Thank you Shantel for all your help I really appreciate your help
Thank you Shantel for providing great customer service
👍
The staff at this location are super friendly, they help in any way they can, five stars for them. The facility itself needs attention, exit does not work in the application. The worst is the exit as you can see in the photos, there is a curb that many have hit, surely damaged cars, but nothing has been done to prevent it. Saturday 03/30 I hit it, it cost me a new tire and a pressure sensor. Today I am going to call to see what they are going to do about this, we will go and see the quality of the service.
Until today and after contacting the main office, no one has contacted me back. if you notice just good reviews have comments from the Corp office. 🤔
Shantel great customer service thanks for helping me your are the best
Thank you najah and shantel for all your help
Thanks for helping
The ladies Kim and Shantel were helpful and knowledgeable and were able to assist all my needs
Shantel you are the best thank you
Kim was very kind and accommodating. Everything was explained thoroughly and the process was painless. A+++
Amazing service by Chantelle she gave us a great deal and gave us a tour to the storage. I will highly recommend anyone to come and get yours and ask for Chantelle assistance
Najah and Shantel great customer service
Very patient and friendly
Shantel thank you so much for all your help
Naajah & Shantel OK I have the pleasure of saying they are both the most refreshing girls behind the counter public storage. I've ever come across. I want to thank the company for hiring the right. People and put them in the right spot. Thank you lance have a blessed day.
Excellent service from Shantel
Shantel thank you you are the best
Thanks Shantel And Kim for helping me with everything and helping me find a unit
You are very good, Kim, thank you so much much for your help. ❤️❤️❤️❤️🥰
Execellent service and experience in dealing with Kim.
Kim was of Greta servicié thx
The West Palm location is rat and roach infested and ruined my stuff and nasty workers. The location off Andrews is much better and staff is helpful.
Kim is absolutely wonderful. Great customer service friendly and knowledgeable
Do not go here you will regret it
Unless you want everything you own and stored here to be either destroyed, covered and rat feces and like us probably have to have our movers discard everything STAY AWAY!!! After 3 price increases with the latest being $510/month for the last 8 months since storing our belongings and life here for 3 years our movers opened the door to this. In addition, they do not maintain the units with pest control and with all of this damage you need animal control to handle this if not up to including the building(s) being condemned. I don't know how we are going to be made whole let alone have irreplaceable 3 generation solid wood cherry furniture restored and cleaned. Monday will be the start of a very very long day and I fear months, perhaps years long battle. I will be starting with the health department, attorney general, management and will probably need to go up the ladder, and I pray it doesn't get that far, an attorney. AGAIN, STAY FAR AWAY!!
Kim and Jerry very friendly and helpful
Everything was fast and easy
Thanks for everything
Thanks Kim for you. Time everything went smooth
Shantel was amazing. She was nice and she has the best customer service. When you go in ask for her.
Good experience thanks to the property manager Shantel it was a pleasure storing
Shantel you’re the best
Fast and easy Shantel helped me find exactly what I was looking for and answered all.of my questions
Thank you to the nice young lady Shantel for helping me find a space today
My friend & I came hoping we could fine something affordable & ran into one of the sweetest employees Shantel!! She helped us find exactly what we were looking for with a reasonable price. Thank you Shantel!!!!
I have a great experience, every time I come in Shantel is who helps me out. Always pleased with her service.
Kim excelente service
Kim was great thx
Kim was great .quick and easy
I ran to a small issue when I arrived to my unit. It was my move in day. Veronica was very helpful, patient, kind and I was really glad she was there and find a solution to my problem. She worked with me and she follow up with my all my questions and issues. Awesome!!!!
Thank you Shantel for assisting me with my rental today
Ladies you are great thanks for al your help najah and shantel
Exceptional. Shantel and Horace made it simple and easy very knowledgeable staff
Thank you
Officer Richard H. Wood
Shantel was extremely professional and pleasant! She took care of us and we are very happy! You have a great person working in your place of business. Thank you Shantel! 🙏🏼🥰👏🏽
You ladies are the bestest of the best thanks for all your help Shantel and Kim Thank you ladies for assisting me
Great customer service, Wonderful spot, Mr Horace help me with the prices, after 1800 number told me I needed to go to my neatest location to reserve a unit to my understanding you can rent a unit anywhere I recommend to come here if you're looking for storage unit.
Thank you Mr Horace.
Horace thanks for your patience With no speaking english
Shantel was awesome
Here at Public Storage on Military trail Shantel took care of us and helped us get a great deal on our rental storage!
Wonderful spot, help me with the prices, great customer service I recommend to come here if you're looking for storage unit.
Front desk operator with the ponytail and eye piercing wanted me to give a review so now here is my review.
When I first signed up this same person told me if there was electricity to not let her know that there was electricity in my outside unit. Lo and behold there is electricity in my unit. I use the storage for my inventory to store. I have an online business. Just last week the same person came up to my unit and asked me if I had a business. And I told her yes it's online I sell through eBay and here's my inventory. She wanted to get my business card. She saw my setup.
Today the same person came to my unit and started yelling at me because my door was half opened because of the sun. She did tell me I wasn't allowed to have my door closed. Apparently they are now being audited and they're trying to make changes at the last hour. No problem. I closed the door. She then comes back to my storage saying I felt "oh, she wants to be evicted. At this point I felt threatened being that I am pregnant. I started to record her. She kept yelling and telling me I wasn't allowed to record her. I have this on video.
I was 2 seconds away from calling the police that's how threatened I felt with her. She kept coming back to the storage yelling and screaming even getting out of her go-kart. This is all on my personal recording.
She asked me to give a review when I first moved in about 3 weeks ago. For some reason I paused on making the review at that time just from the vibe that she was giving. I'm glad now I have an opportunity to actually give an honest review.
It's not what she was saying but it was in her delivery that I have a big problem with. You don't yell and scream at the people who are renting a unit from your establishment.
I look forward to speaking with the district manager. I will continue to pursue this because I believe this was downright uncalled for. Thankfully I have everything on video
Very nice people in the office, helpful and explain things well. Bought some add'l things in the office at a very good price. The grounds and unit a little dirtier than expected, but very convenient and affordable for the storage amount I need at present. Shantel and Naajaih were a great help to me, very friendly with commendable upbeat customer service skills. Thank You PS #833
Shantel was fantastic, she was very patient with me.
Not a nice place rats in the place very sick
Shantel was great thank you
my experience has been very welcoming and horace was very helpful during this process. he was willing to go above and beyond to help out my dad and i appreciated that! thank you horace :)
Shantel great
Shantel was the best!!!! I had issues with my lock and even when she was clocked out ready to leave she walked over to assist me. We need more customer service like this! Thank you Shantel for you help. K. Anderson
Shantel was very nice and helpful. She walked me through the whole process with an issue I had online and made sure I had the right size storage for the best price. Great service!
Customer service guarantee with Kim. She was so polite and answered all of my concerns. She explained in detail about my bill and helped me get the most bang for my buck. God bless Ms. Kim for giving an example of how customer service should be.
Shantel Queen of public storage best of the best 🔥💯
Great service from Shantel!
Horace and Kim were very polite and helpful renting me the unit
Awesome service ladies! Love your professionalism Shantel and Kim answering all my questions!….Update!! upon leaving today there was 100s of roaches all over the place!! I would definitely not recommend this place!!!!!
Thank you Shantel for all your help ****** 6 stars
Fast and easy thanks girly
Shantel you’re the best
great experience with shantel thank you for all your help she’s awesome
Shantel was very easy going fast and convenient thanks
Very quick and easy process thanks to the young lady Shantel for all your help
Came in and Kim helped us getting a unit very kind and respectful amazing customer service
Shantel thanks for all your help
Kimberly waa great we had fun goinc back and forth qith our differnt languages. Thank you kim
Miss Kim gave me amazing service help me through setting up all my app settings. She was wonderful.
If you want ROACHES store your furniture in this place. Had to fog the Uhaul truck before bringing my furniture inside. I have rented from Cube Smart, Life Storage and even from a old storage place called Extra Space Storage in the past 4 years, never had a roach problem until this place. Manager claims they do pest control, maybe outside definitely NOT inside the buildings. Read thru all the reviews, everyone that left a good review is at the start of the rental, but then you leave this place with roaches and get a bad review.
Shantel and Horace were far and beyond so helpful with excellent attitudes , thank you!!
Great customer service! I made reservation and received a call right away from Chantel. Fast and efficient service! Kim made sure that my storage needs were met. Awesome team. I would definitely recommend this place to friends and family.
Thanks shantel for all your help
Have to give this place its props I was skeptical but the manager well she won us over quickly professional service went above and beyond to make sure we were taking care of thank you deff recommend this place to others !
Bridgette and shantel thank you for all your help
Bridgette Shantel and Horace was such a great help in helping me finding the right space thank you guys
KIM IS Fabulous. She showed several units til I get the right unit
She's also very professional 👏 👌
Shantel queen of public storage youre great
Shantel you're the best 10 stars
2nd time renting here with you
Shantel property manager the best
Shantel and Horace thanks for helping me with my space I really appreciate it
Shantel You are the best
Stay away if you don’t want your stuff infested with rats and roaches.
Please look for a different location this place has rats, roaches, multiple doors open, trash outside, gates don’t work. Dirty and they never answer the phone.
EDIT: I received a rude call today from Chantel, the PROPERTY MANAGER accusing me of lying, and with an attitude speaking over me, or not letting me complete my sentences. She also threatened with auctioning my belongings on the 20th, as if I was intending to purposely leave a delinquent account. Chantel also hung up the phone on me when I started to defend myself. I want to state that my payment is late ONLY because I refuse to pay, or give this company more of my money until the district Manager Jeanie gives me a call back & offers a reasonable inconvenience credit. I have left the district manager several voicemails & still no call back.
Companies like these it’s better off reporting them to BBB & with the State (which will be my next step) in order to receive a productive response.
I am a very kind & patient person. I have been nothing but understanding & nice to this staff. This whole experience is completely disrespectful. To trigger my emotional state & mental well-being is uncalled for & unethical.
ORIGINAL REVIEW:Today is the second day I come to pick some stuff up from my unit & the door does not unlock. This is unacceptable. I am paying monthly for this unit & I should be able to get in it without problems!!! Seriously very upset.
Shantel you're awesome 10 stars if u could
Came in to do a transfer in. Horace helped me out with the whole process. Thank you horace
Came in today a payment and kimberly helped me with that AND she saved me money on my monthy . Thanks kim
Great employees thanks ladies for all your help
Horace was very helpful and patient!
Horace has excellent customer service and was able to answer all my concerns. He also gave me a great suggestions to fit my needs. I’m very happy I chose this location.
Kim was very nice thanks for all your help today , you are the best , great cutomer service and also thank you for heloing with the public storage app
Kim was fantastic . Wonderful spirit and very helpful . Highly recommend this public storage and its employees
Great friendly service and clean spaces. Thank you Shantel!
This company was supposed to send me a refund of $100 for next day vacancy. I reserved a unit paid for it in cash the next day my fiancé decided he wanted to secure a different unit at a different location. The agents told me they were unable to give me a cash refund even though I had just paid in cash the day before, but corporate would issue me a check instead of receiving a check of $100 I received a check for nine dollars. This company is dishonest don’t do business with them.
Came to see a space that started at 76 enses up at 57 thanks to thw communcations with kimberly verry infirmative thanks kimbeely
Victoria was a pleasure. I came in and there was in issue with the reservation, regarding price. It was settled, and she was able to secure the rate and promotion I was looking for. I am not set up with the app as well.
Shantel & Horace was great help! They worked as a team to find the best unit suitable for me and my things. I highly appreciate them!
Thank you Shantel for helping me with my mobile app
Thank you so much shantel
GREAT AND FAST SERVICE. CUSTOMER SERVICE WAS GREAT!
Shantel great employee
Weldy was great and and friendly. Made my move in smooth and easy! Thank you
Kim was very helpful
She's helping me with my unvacant unit..
Shantell was very polite and very help full she save me money time most wonder person great customer service will continue to rent here
Great job Shantel helping me with my storage need today also helping me set up my app fantastic job with helping with my language barrier you’re the best🥰
Kimberly was very nice thanks for all your help
Thank you Weldy for 5 star service! Quick, easy, and answered all my questions. Took me less than 30mins to setup up my account, load my unit and be on my way! Love this!
Shantel you are the best thank you
Shantel was a great help with my reservations kewp up the great work shantel
DON'T EVER GET THIS LOCATION TO STORE YOUR BELONGINGS THERES ROACHES AND IT STINKS SO BAD THANK GOODNESS I TOOK MY STUFF OUT EVEN THO SOME WERE DAMAGED THEY NEED TO GET PEST CONTROL PLACE IS INFESTED WITH ROACHES!!!!!!
Victoria was a great help! I was able to secure the space I needed.
Horrible! Looks like a murder scene ! If I saw that unit what the assassin to me before reserving I would absolutely never get it! I called and change for another location! If u value the staff that u are putting in storage- dot use this location! There were dead roaches and the smell was like somebody died! Absolutely horrific! Picture is not even showing to our truth!
Call her the queen of public storage Shantel you are the best thanks for helping me with my storage needs it was very quick and easy
Shantel helped me save a lot of money today thank you young lady you are the best
I came in to inquire about a space and I was helped every step of the way by Victoria. She assisted my friend over the phone with the rental process and stayed on the phone the entire time. A+
Horace was extremely helpful. We were able to rent a storage unit within 10 minutes. Great customer service!
Kim was great smoothe and easy
Shantel was lovely
Shantel and Kim are amazing thank you ladies for all your help
Thank you Shantel you are great thanks for all your help
-50 stars!!!!! Boxes CHEWED UP AND TORN BY ANIMALS!!!! ROACHES!!! Animal hair in the unit!!!! ABSOLUTELY DISGUSTING!!!! I can't believe there is no pest control at all. Ruined my stuff!!! Can't bring it into my new house, because of ROACHES. Worst experience EVER. DO NOT STORE HERE!!!!!!!! COSTING ME THOUSANDS TO REPLACE ITEMS. How can they let this happen??? WORST EXPERIENCE EVER!!!! I am beside myself!!!
Good people friendly service highly recommend....💯💯💯
Thank you Shantel for all your help you are the BEST!!!
Kim and Shantel you ladies are absolutely great thanks for all of your help
Shantel you were great thank you for making this a quick and easy move
Shantel was very helpful and polite great service young lady
Gracias
This was a really easy process thank you for helping find the right space
Looking for a storage hers the right place thanks to shantel and kim
Wow fast and easy thank you shantel and kim for all you help
Kim and shantel ladies are the best
Victoria was so helpful. Very professional and made the process so easy. I am happy I chose public storage. Thank you Victoria for easing a difficult situation.
I am very pleased with the great customer service from Shantel & Kim. They were very helpful in finding the best size unit for my budget. I would definitely refer people to this location. I look forward to doing business again with them. Thank you ladies my Mom and I greatly appreciate your great customer service and smiling faces.
Shantel is a great worker. I rented a storage unit and it was a little to small I came in and she helped me pick out the unit I needed, and explained everything to me about what I needed to do. Shantel you rock girl👏👏👏
Thank you ladies for your great customer service
Thank you Shantel and Kim for all your help
Horace is phenomenal and thank God he lends a helping hand to other locations because he is SO HELPFUL.
Horace explained the process very clearly. Serivice was fast
and professional.
Thank you shantel for everything she was closing and opened and transferred my space to larger space
They are very friendly and always there to give a helping hand love this place
We're super happy with the service here I rented a locker in error and they were able to correct it with the correct unit without any issues thank you again
Kimberly was an absolute angel she helped us find the right unit. I enjoyed working with her so much!!
Thank you so much Kim and Shantel I come from Lantana to pay my bill beautiful ladies help me set up the app you ladies are great
Shantel I truly appreciate you helping me save for the next 3 months and Kim answering all my questions you ladies rock
Shantel was very nice and professional she even helped me setup my app thank you shantel
Shantel and Kim great customer service thank you ladies
Shantel and Kim was very helpful with assisting me with acquiring a unit and walking me through the mobile app
Thank you so much Shantel and Kim for making my move in smooth and easy if I could rate 10 you ladies deserve 10 STARS!
Shantel great service fast and easy thank you shantel
Shantel was very helpful in helping me find the right space for the right price
Thank you shantel
Shantel is doing great service and greatings is prefect...
Helpful people but extremley expensive. Definitly better options around
I want to thank the crew for taking care of me and always understanding that I will forget my code even after 6 month yes I did download the app (lies)
Thank you drew and shantel for all your help
Good spot to keep some of your extras 🪶🏹
Kim was nice. Easy, fast storage.
Shantel was very helpful with the move in process and gave all tools needed to move in my storage with ease!
Shantel and Kim helped me so much I really needed my space today Kim advised me of erental shantel walked me through it these ladies were great
Great customer service, Kim and Chantelle
Horace was the best he was helpful thank you Horace for the help
Drew was amazing thank you. Peter was helpful as well.
Thank today public storage for making everything So convenient
Shantel and Horace are great they were so accommodating to me I Reserved a unit online not seeing it before and I wasn’t happy with it when I got there the facility is out of date forsure and when I went to the front desk to complain shantel right away offered me a different unit with no problem. Thank you for making it easy and quick
Shantel R. customer service skills are amazing! The company should be happy to have someone like her as she goes above and beyond as well as answers any questions thrown her way with ease. She is very knowledgeable and i recommend you go see her when renting a unit. I have been a loyal customer for over a year plus.
Shantel was very helpful I came other day unit was too small shantel called me today and found right unit size for me I also was able to pay today and move in later THANK YOU SHANTEL
Drew
Drew and Kim.
Kim🤌🏾🔥
She's a wonderful ma'am😌
Drew is awesome and provided excellent customer service! I would highly recommend this location to anyone looking for a storage space.
Kim and Drew were very helpful and had great costmer service very pleasant working with them and fast too
Got a storage online had issues so I came inside and Drew helped tremendously not even minutes later situated everything for us I am now a happy customer and definitely recommend Drew for any further issues!
I was really impressed by Kim. I had to wait a long time, so I got to watch her while waiting and I was so impressed by the kind way that she treated the customers. There was one man that Public Storage had taken a lot of his money, and he wasn't going to get a refund for several days, so he wasn't happy. But Kim turned that all round and he left a satisfied customer.
I was also impressed by Horace. He could be my best friend. He is so good with people.
I also love my new space. I don't have that much money this month, so I'm very grateful that Public Storage allowed me to move in for just $30. The place is clean, well run, and quiet. I'm very grateful.
Shantel was super amazing! She was so professional. She gave me so many great tips about keeping my stuff safe and clean. Very much appreciated.
Great customer service!!
Drew and Horace were very helpful.
Thank you Shantel. The space i reserved was not available shantel help find the right space at the right price thank you young lady
Great storage facility these guys are true blessing when it comes down to my belongings Shantel and the crew is great thank you so much for your help nice young lady
Shantel was AWESOME ask for her when you come to this storage great service fast process
Thank you Kim and Shantel for all your help you ladies really helped saved the day and helped me save some money thank you ladies
I give a big shout with much respect to Shantel and Kim. The girls were very professional, providing me with great customer service assistance on my visit. Thank you, ladies. I appreciate your help very much. The property itself is also very well maintained.
Very positive and informative customer service..Bri handled my intake very professionally..Drew had information that was helpful..
Shantel and Kim were awesome I Recommend these ladies when getting a storage
Shantel and Kim thank you ladies for all your help very knowledgeable and thank you for making my move in easy as possible
I recommend asking for these ladies when you go in
Shantel was really great and helpful thank you for your service
Mr. Horace, was awesome. He was friendly, informative and very helpful. We got exactly what we came for. It was a pleasure. I highly recommend this facility.
1st day, Customer service was better than expected and pricing was very reasonable.
Horace was very helpful and the transaction was quick and friendly
Drew and Horace's attention was wonderful. They are very professional. They advised me very well on everything I needed to store my piano. The service is very fast and everything is very clean. It is the first time that I store something in the Public Store but I would use this service with them again. Thank you!
Great Customer Service Will Definitely Recommend Renting Here
Shantel Was AWESOME ‼️‼️‼️
Shantel was great ! United rented . Thank you
I had a good experience at public storage Shantel was helping me find good size storage for the things I was moving in.
Shantel and Kim are ABSOLUTELY AMAZING. Very personable and knowledgeable of everything. I recommend these women to all!!
Awesome storage place and super friendly staff
Really good service
Horace was very helpful, glad I got my unit here
Hoace and drew were great
Horace and drew is very helpful. Thank you both. Amazing staff.
Horace, was extremely helpful in providing information on our new unit. He made it super easy to start the process and we are now ready to store a few Christmas items that didn’t make the attic…
muy buenas atenciones del Sr. Horace
al darnos informacion y atencion como cliente de Public Store.
Fui atendido por horace me brindo un exelente servico muy agradecido d public storage
Excelente servicio, amabilidad y empatia!!! Amo public store!!!
Me atendió Horace. Excelent person❤️❤️
drew and Horace is very helpfull
I came back into office and Shantel helped me with the mobile app which is very convenient thank you so much Shantel now I don't have to worry about remembering my gate code
Horace IS A VERY GOOD SALESMAN VERY PROFESSIONAL AND VERY HELPFUL
Drew was very helpful in finding the right space for me. Thanx!
Drew was excellent assistant very polite
Thanks brother
Very professional and quick.
Mr Drew is very nice and very kind and he helped me out a lot and I really appreciate it. Shantel was also amazing very patient with me
Shantel was extremely helpful answering all questions and gave the best customer service
I had a long story but will make it short Shantel R. Was amazing the company should be happy to have someone like her representing them she goes above and beyond and has all the customer service side down !! Awesome person great service I would recommend anyone to see Shantel R.
Drew and shantel where great and helpful
Shantel was amazing and very helpful!! She showed us our storage space quickly with no issues and was genuinely supportive?
!!
Shantel was extremely helpful in finding us the right unit we needed ! She explained everything and she was very kind! Definitely will be back for future use :)
Shantel gave
Great customer service.
Very knowledgeable
Very great staff..Awesome..Thank You
Thanks very good service drew!
The storage unit I had reserved for today fell through and I tried two other places before I showed up to this one unannounced. A young man employee set me up very quickly w everything I needed. I didn’t get his name, but he had a pony tail and he was polite and quick and efficient. Customer service was great and very prompt. Would definitely recommend.
But people are friendly, and the service was incredible… updated, and clean environment
I had a quick and easy move in thanks to Shantel who was knowledgeable and explained rental rates without confusion.
Clean
Shantel was great …
Bri was so sweet thanks for your help
Very nice friendly answer all my questions
Shantel was a great help. She should get a raise!
Such an amazing experience. They pulled up my reservation, showed me the unit and explained everything I needed to know in a timely manner. True professionals
Shantel provided me with false information saying there was a promotion but there was no promotion and I ended up paying for the second month. I went over there and asked her and she made me pay for the unit and told me to call customer service to get my money back. They confirmed that I did not have a discount.
Drew was very nice took care all my needs and made sure I was placed in the right unit.. Answered my question about the Insurance to make sure I would be covered for all my items. Need a storage unit Go Ask For Drew His Your Guy!!!!!
Good storage place
Shantel was very helpful
Drew and Horace ha e been helpfull..
Horace and Drew are wonderful and helpful.
Shantel very helpful easy transaction
Shantel was great she helped find me the right storage unit and provided great customer service even helped me with the public storage app which is a big help great place great people.
My first time at this place was pleasant I had the pleasure of having Ms. Shantel assist she answered all of my question with no problem and even helped me with my storage she was well so known gave me a lot of information and was very easy to deal with I couldn’t have came to a best place thanks once again the best place ever you won’t be disappointed
Shantel was great and has wonderful customer service skills. It was a pleasure dealing with her and hope to doing business with this establishment.
My experience was quick and easy shantel was helpful and nice she made me feel welcome and was very patient with me and my children I do appreciate her.
Came in today needing to reserve a storage unit to move some items into it… I had a reservation that I was late for due to this TERRIBLE weather and a hurricane coming.. I met with Shantel and immediately we clicked.. she was super nice, very helpful and helped me pick the PERFECT storage for my needs…!!!! I am very pleased with this location.. and so glad I made this choice !!!
She even put up with my CRAZYYYYY kids 🤣
The guys were very helpful and made the transaction as easy as possible.
Loved the service at 833 south military Rd! Shantel and kourtnee were very helpful and polite.
Super helpful, super understanding
Journey and Cassie helped me make my love in as easy as possible today thank you ladies
This location have the most attentive employees. Drew, an employee of Public Storage,went beyond expectation of my needs. He helped to find a unit for me, while I was downsizing from another, that actually fits my budget. A very knowledgeable, humble, person, with a beautiful personality. He made sure my unit was easily accessible to me, due to a disability. Drew, you are an asset to this company. Thank you for exeeding my expectations. You deserve a huge raise.
CHANTEL- CASSI- Drew Thank you for helping.
Can’t say anything bad about all the three ladies that helped me out today. They got me transferred, saved me money, and made sure everything was perfect condition for my storage unit. This location has efficient, quick, and wholesome workers. Thanks again yall!
Kimberly n drew r every hopeful,good Customer service Very professional I will recommend public storage to all my friends and family
I went in to the store yesterday and asked about pricing on different sizes and Kourtney helped me out a lot Im definitely coming back next time keep up the good work I love it
Kourtnee helped me with all my questions and helped me move in to a space she is amazing.
Buena atención y rápido se lo recomiendo.
Prices continue to go up
Kourtnee helped me and my brother out . She is super nice and took us to see our unit to get a visual on how it looked . She’s amazing
On the 4th of July I was surprised that Public Storage (833 Military Trail WPB) was open and on top of that I was helped by Kimberly who floats between various stores and has always given me over and above customer service wherever she was! I've been a customer for years. She is always quick, efficient and extremely friendly. If every employee was like her, every customer would be pleased to make their payments with a smile on their face. Thank you Kimberly. I wholeheartedly appreciate your help.
She was very helpful and professional
Will tell other people aboutyouguys
Came into the office to inquire about a space didn’t know if I really wanted this location but after meeting lacresha and her giving me all the information I needed with a promotion I chose to stay at this location she is very professional and knowledgeable thank you 10 stars in my book !
Bertine she was very nice her customer service skill is perfect I recommend her for great customer service skills.
Bertine was great help, and made this whole thing so easy!
Bertine was really nice and helpful I was able to get the storage I need in my price range.
Bertine was very helpful. Took her time with me and gave me the best experience. She is very awesome.
Hannah was super patient when it came to resolving our problem with getting our unit. Stayed past closing to help us out. We really appreciated it!
I didn't want to leave a review. She took my phone.
Bertranwas very helpful and very respectful
Bertine the best, plus super friendly.
Very happy with Bertine she was really helpful I got the storage I needed
Bertine was good and really helpful I got what I need.
New customer here lacresha was very kind and patient I had all the wrong information and lacresha walked me through completing my unit very professional definitely 5 stars hope you all give her a raise from reading all these review she is popping ! Great job
I came into the office to let the property manager lacresha know that I will be vacating end of month she was great with explaining the move out process great customer service if I ever need another storage I’m definitely coming back to this location
My wife and I are transferring our unit to this location lacresha was very knowledgeable and assisted us with the size unit we wanted at a decent price just a sparkling experience thank you
My boyfriend and I Marcus Bedward walked into this location we have 2 other units elsewhere this is closest to our home Lacresha was very nice and professional she gave a sparkling run down of the prices of units when I transfer next month I will transfer to this location instead she was very helpful
Thanks lacresha for great customer service! She gave me a sparkling great customer service thank you
Lacresha I had a sparkling conversation with her while she helped me with my rental unit
I've been here since January Lacresha has been a helpful sparkling property manager she has the answers to all our questions we are vacating out today but I must leave a great review for her since she has alot of help thanks
Lacresha sparkled my day by giving me a reminder call about my unit that was about to go to auction next month. I am on my way to go make my payment now.
We have our bounce house company stored here. We love it. It’s sparkly clean. And the staff is so sweet, they help us with any questions we have!
Lacresha has a sparkling attitude and professional and given me excellent service
Lacresha gave a sparkling great customer service
Lacresha went over and beyond for me trying to help me get my stuff situated
Her customer service is excellent and for that reason I prefer to use this location. She is definitely an asset to public storage
Lacresha was great she helped me choose the proper size unit needed showed me how to download the app and didn't mind showing me several units she kept it positive and professional the who time 10 star
Lacresha this person is a five star 100% Lee I would come back here any time for a storage need because of Lacresha it was an awesome experience she made it and helped me tremendously I brought 2 with her location both great units and cleaned
Lacresha was a great help and helped me through the whole process.
Thanks Horace and lacresha for helping me with my new unit 10 stars for me since yall customer service was outstanding!
I won a storage auction here; super helpful and pleasant manager at this location ...
New customer here and lacresha was so professional and knowledgeable thank you
Kim, Horace, and Lacresha were very helpful and made the whole process easy. Kim was so friendly and all of the staff here take on an enormous amount of responsibility due to the understaffing and lack of equipment like a golf cart. The computers were down two days in a row as well so the staff had to print everything to be signed. With all of this going on they still managed it well and gave me a good experience. The units are great for the price too
THANK YOU KIM 😊 for making my transfer super easy and fast. And being so sweet and professional about EVERYTHING. HIGHLY recommend this location.
Lacresha is so knowledgeable and helpful, she has customer service as second nature.
Never had a problem, properly always clean and maintained.
Lacresha was so polite and professional very quick with transactions 10 stars from me
Lacresha was very nice and helpful and very sweet and kind.She is compassionate and caring, I would give her 10 Stars.
DREW AND HORACE WAS VERY HELPFULL THANK YOU
New customers here thanks lacresha !
Came into this location where I stored my items recently I promised Lacresha I’d leave a review since she provided excellent customer service she was able to explain all my questions asked I was thinking of transfer to a larger space once I come up with my decision Lacresha will be my go to person ! ;)
I came in to pay my bill lacresha provided professional customer service I appreciate her thank you
Trew
Thanks lacresha you are i sweet and professional glad I chose this place
Lacresha gave me great customer service, showed me the available units and gave me some recommendations. Detailed explanation on monthly late fees and unit information.
Pauline was very helpful and professional with making sure I got the right unit for my stuff and in a timely manner I will definitely be coming back here
Lacresha was great my first time here wasn’t sure of what I needed she helped me find the right size for my things I appreciate the professional service and friendliness
Best customer service Ive experienced Abril and Horace where very patient with me and very helpful
lacresha was very informative and helpful
Lacresha was great with helping me find a new unit very reasonable prices she is very professional and nice she multi task by helping myself and others
Lacresha was awesome. She provided the utmost professionalism and explained everything to me in detail. She took the time to show me what the unit sizes looked like and what the differences were. Satisfied customer
Lacresha Helped me move from a bigger unit to a smaller unit and made the process quite efficient and quite easy. The staff there is very friendly and always helps me with my storage needs. If you want fast and efficient service come here.
I live in jupiter but needed to pay my bill so i stopped into this public storage for the first time. Lacresha
Was most gracious, professional and kind and her
Personal touch went a long way with me as a new
Customer. Feel she is an asset to your company as she presents with excellent leadership and people
Skills. Thank you for such a beautiful person to help me.
Sincerely,
Lucy holleman oneal
Excellent efficient kind nice cheerful phenomenal thank you Public Storage Jess she was exceptional
It nice is a larger place, around is clean and safety
Good service.. very helpful . Would likely recommend anyone to go for your storage needs
Lacresha was excellent- helpful and knowledgeable- she is worth every penny!
Thank you Lacresha for helping us with getting a Storage Unit.
Excellent service. Great place to store a racecar.
Lacresha was great and professional thanks for my new unit
Lacresha give me a good service I'm very happy she answers all my questions
I like this location . Good staff, very wise. Always helpful