All of my family members have dealt with Rosemary at the West Water's Tampa location over many years even following her from location to location because her customer service is AWSOME. She has always taken care of any problems promptly and made sure we got the best price possible. Unfortunately Public Storage has raised our rent sometimes substantially in a short amount of time. I wish they would consider how it is a financial hardship, especially in these times. I am giving the 5 star rating for Rosemary, not Public storage.
Rose was very helpful with my concerns and polite thank you and would recommend people who need a storage unit to use this location
Rosa was very kind showed us the facilities and treated us very well.
Very good attention and very kind is Mrs. Rosa.
Knowledgeable on every topic, has the answer for every question
The facility is well maintained. Rose, the manager, consistently goes above and beyond in customer service. Prices are a bit high. Overall, a very good experience over a very long period of time.
Wow Rose at Public Storage was extremely helpful, assisted me in setting up my storage with 100% patience, stayed on the phone with me to make sure that the storage I wanted was booked, helped me get everything set up to assist me in my unique situation which she was very helpful in, gave me a direct number to call her when I needed help, was able to call her back and she actually answered and allowed me to proceed without no time wasted. This is the type of level of customer service that every company should apply. I wanted to say thank you Rose for all of your help. You are a huge help with assisting me in being able to get my storage booked and solve my unique situation. You were on top of it and you allowed me to do everything 100% without any delays whatsoever. Thank you so much and you are a perfect example of exceptional customer service.
Gracias Rose for everything a was going to another storage I’m glad I came here she speak Spanish
Arranaliz gave the best customer service ever. She was very professional giving me all the details and information I needed to make an imperative decision. Please give that girl raise! Shes the best!
Had to come into town with jet skis for a few days and needed a place to park them. Angela in particular was extremely helpful in getting things arranged for me last minute (because the company that I was talking to refused to pick up the phone the day I was going to arrive; so I switched last minute to Public Storage). Angela was beyond helpful in finding a way to get me in the day of, with a big enough spot for me to pull the skis in and get me an after hours code.
Had a pleasure to work Keith, very helpful and answered all my rental questions. Guided me all the way through my unit.
Angela was a tremendous asset in securing assistance to mitigate the exorbitant rent increases. The young lady demonstrates exceptional knowledge, professionalism, and a positive demeanor. I would unequivocally attest that she is one of the finest customer service representatives I have encountered. Have a great Friday and a wonderful weekend, stay safe and blessed!
Thank You Rose, Marie for everything. I appreciate all you do and thank you for reducing the rate and looking forward to having a longer future with Public Storage and don’t raise my rent again.
Rosemary gracias por todo❤️
Gave good service thanks to Keith !
Rose and Angela appreciate it this
Very good !! Fast and friendly, helped me to save couple of bucks :) very nice ! Thank you
They were very helpful. Ross and angela
Rose Thks for helping me get PS APP appreciate everything
Rosemary was able to help offset to overall storage price thanks for everything appreciate the service 🌷🙂update 2nd review Continued great customer service from Rosemary. She is very pleasant and super helpful. The storage facility is conveniently located and very clean.
Rose was awesome! Highly recommend this location because of him.
Customer service, especially Keith I give 10/10!!! And total 5 starts he was friendly, and very accommodating. The unit was good, kept clean and safe. The only reason I didn’t give 5 stars was for how much my rate has gone up. But the unit and staff are amazing!!
Rose was super helpful answered all my questions very kind
Thanks Rose helping with my Hasp and reducing my rate appreciate you
Thanks! Rose for all information was detailed and explained. Do not raise my rent thks Rose
Keith was great! So patience and helpful! He even went out of his way to help me set up since it was my first time.
He deserves a raise!!!
I have been here with Diane. The service was great, she is very kind and a lot of patience. She found a good deal for me. I really appreciate her help 10/10 ❤️
Angela is awesome rent me an additional space great Job
Good customer service. Johanna was great at showing us around, explaining all details of the contract, etc. Thank you!
Johana and Rosemary were pleasant and caring patiently explaining thoroughly the rental process. Thank you
Johana is a beautiful person thanks for everything
I’ve been using this place for years, and they’re always so nice too! Hard to find a good storage unit you can rely on with people you trust like Rose 🌹
This storage unit is great! Rosemary is so helpful I appreciate her all the time!
Rose was very helpful. Thank you so much
Thanks Rose Kieth and Johana helping with Ps App
Keith was very kind and very helpful.
Rose was wonderful.. Great Customer Service..
Rose Thanks you deserve 10 stars
Amazing Place, they take care of your! Rose was phenomenal. If you need storage space this is the place! I have 6 units here for more than a year and they still taking care of me.
Keith at West Waters location is the Best. Very friendly and helpful. Any time I need assistance or had a question about my units he was there to assist. Very professional and efficient. Thanks Public Storage!!!
Thank you Keith for the great costumer service
We came to check out different storage unit sizes, and have many questions. Rose was the perfect person for all of our concerns. She answered all of questions and showed us around and was very helpful and kind in making our decision to rent a storage unit with her with the correct size. Thank you Rose for all
Your help
Great service on behalf of Rose and Cara at the office. Greatly helpful and offered me great service.
Gracias Rose por info , ☺️
I made a reservation and online rent the night before and I received the access code and necessary instructions in regard to rent. When I dropped the place, found my unit is clean and ready to use. I met the on-duty manager, Keith, that he is very polite, customer oriented, dedicated, helpful and knowledgeable to any of my inquiry of rent/insurance. I have no doubt I will keep my stuffs in this location as everything looks great from price, distance, great customer service and location.
Robin was very helpful when I had questions about my unit .
Keith was great. He answered all of our questions, he was courteous and knew his job.
Excellent Joshua helped me and made things very easy for me
Thank you very much
Rose and Kiana fantastic staff thks
Keith was extremely friendly and made the signup process quick and easy!
Great experience. Keith was the absolute best was patient and great customer service. Highly recommend.
Rose and Teresa is awesome thanks for your help appreciate your support
Roae thanks for your help
Thanks Rose for everything I appreciate you Have been great thanks so much We need carts
Thanks Rose reduce rent 👍
Gracias Rose You save me with a large unir thanks
I recently rented a storage unit from Public Storage and had the pleasure of working with John. He was extremely helpful, knowledgeable, and courteous throughout the entire process. John took the time to show me the different unit options, explained the security features, and answered all my questions. His excellent customer service made a big difference in my experience. I highly recommend Public Storage and working with John!
The customer service was immaculate!
The staff were very helpful and professional. This location was easy to find and it has lots of storage options. Ms. Rose and John were pleasant, knowledgeable, and welcoming.
El servicio fue excelente, a pesar de mi dificultades con el idioma en el inglés, pero rose buscó siempre con paciencia la forma de ayudarme .
Rose and John help me reduce rate this
Gracias por tu aguda Rose
Great service, diamond is very nice and helped me get the storage I needed.
Rose was great I went other west waters and was told to come to store to rentshe made sure process was easy I was glad to waste gas to come to her from other store thks Rose
Rose was super helpful in showing me 2 units that worked for my needs. She showed me the units. She worked me through the pricing which was very important to me. She explained everything to me clearly. Very friendly. I’m glad I came here for my storage needs!
Diamond was amazing, she help make it smooth.
Rose and Sarah were very welcoming and extremely helpful today. They helped me with getting parking spot rented and made the whole process fast and easy. Thank you girls for everything!!!
This place is really special, the treatment is very friendly, especially Daime, thank you for the help
Diamante helped me really good thanks You do much
Sarah was very helpful and sweet. I have never rented a storage and she made it super simple. Definitely recommend this location and the staff.
Thanks for your Rock Star Staff Sarah Rose and Q
Great staff Staff was fast in and out in 15 minutes
Rose was amazing!!! Made the process so easy!
Rose was very helpful and answered all my questions, I’m a returning customer.Update changed parking with a better deal thks Rose easy transaction
Rose was informative great customer service thks
Rosemary was awesome! I don’t even store at this facility and she reviewed my rate and got it approved. Great customer service!
Oh gosh where to begin!!!! No one enjoys using storage it’s just a reminder that you have wayyy too much stuff, right!! Rose, Diamond and Jacob made the process of getting into multiple storages easy. When I enter they great me by name, I’m obviously there too much, but I digress. This location is the most affordable in the area and the temperature control section is all on the first floor, which is a plus.
The only downside is there is only 1 cart for the entire facility so that is a huge challenge and something to be mindful of when moving. Which I took one star off for.
Tasha was awesome. Very helpful and patient. Thank You. Update.. Visited the storage faciity again and was helped by Jacob, Rose and Diamond. They were all very helpful, professional and friendly! Thank you guys:)
Thank you Rose for showing us a unit and answering our questions!
Very responsive and super helpful making sure the unit would work for me. Diamond was great to work with.
Jacob was a huge help when I needed to have my lock cut and replaced after losing my storage locker key! Thank you!!!
Rose thanks for reducing rate help me out appreciate it
Rose thanks for reduce rate appreciate it
Rose and tasa awesome hello me change space thanks for everything Stiller great service thank Rose
Great Experience I Definitely Love My Storage Area!!!
Very helpful as I move from one size to the next in a stressful situation.
Andrew was very helpful and accommodating. First Class facility and service.
I highly recommend this place. I was assisted by Rose. She was nothing but helpful and kind. Once again thank you for your help!
Rose is very helpful appreciate her thks
Rose is great help me understand my bill and account appreciate all your help
SPENCER is company i work for and I am a vender and Rose was very nice to me Thanks for friendly atmospher appreciate you
Rose was very helpful and friendly. She helped us rent out the perfect unit for our needs. The unit we needed was not available at this location and she helped us look at other locations that did have what we needed. She was also bilingual which helped a lot. All in all we were very satisfied with the service.
I've been storing my items at this property for many years now. The property is easy to access, the hallways are clean & safe and anytime I've needed any assistance, the staff has been so helpful. Special thanks to Rose for helping me with my call today! I hope to stay storing my stuff here for many years to come!
I want to express my gratitude and say thank you to Rosemary for helping me with the whole process for me to secure a renting spot for my trailer. I was stressed and couldn't find any other storage place to take time to help me or explain things. Rosemary was the opposite, she is very friendly, knowledgeable and takes her time so you understand everything quickly. Awesome experience you can have renting a storage. I will definitely recommend this location to my friends and family. Thanks again!
Ms. Rosemary is a wonderful person at this facility, that will do whatever she can to make your accommodation satisfactory. I highly recommend this facility and working with this person. 10 years satisfied working with this location, and thank you for everything Ms. Rosemary!
Rosie gracias por el servicio con mucha lluevia y gracias por Savings
Rose and Tasha were very helpful
Thank you for 3 amazing ladies, Rosemary, Tasha Dina. Great service and very friendly people. Will come back again. 👍
I was greedy with a smile from the stuff My day wasn't going well but I explain I wanted to keep my unit but was in a little struggle so Ms.Rose helped me out my service with this Public Storage is outstanding its always clean and hospitality is very important nowadays. THANKS AGAIN ROSE, TOSHA, DINA thanks for saving me alot!!!!
Kiara was very helpful, helped me find the best space !🙏
Kiara setup my autopay i appreciate the great sevice
Thanks for your help with rental Kiara and Rose
Upon my recent move in, we received so much help from the property manager Rose who was on duty. So helpful, responsive, and incredibly kind! Thank you again, and we look forward to continuing renting from here!
Kiara and Rose awesome thks
Rosemary help me with PS App so able to manage account visted her again same service this Rose
So as an auction buyer I get to visit a lot of various storage facilities around the area.. This without doubt has to be the most well maintained, scenic, and hospitable site I’ve visited. Rosemary was a doll and she had a trainee who seemed to be learning from a good one.. Thanks again Ladies
We came in to rent a large unit and Rose was more than helpful. We had to move in a hurry as the military usually does and she made sure we were all good!
I love this place, I’ve stored my work trucks here for months and they’re always there to accommodate my needs when something comes up!
ROSE save us money I thank you
Buena atencion Rose muy amable y gentil ⭐️⭐️⭐️⭐️⭐️
Rose is so very helpful, patient, and goes above and beyond assisting with my Spanish speaking customers. I am very grateful Rose. Because of your my customers leave satisfied with a smile.
Rose was great to work with. She showed us the unit and walked us through the whole process. She was great.
Rose is goid thank you she helped me with app
Had a great experience at this storage facility. Facility was always clean and easy to get in and out of. Rose in the office was extremely helpful and kind with wonderful customer service.
Rose gracias por servicio
Rosemary is the greatest ..very customer friendly and totally understands the process...what a great addition to this location💪💪💪💪💪😎
Thanks Rose and Staff appreciate all the help
Megan was awesome to deal with! She gave us a promo that we weren’t even aware of. Highly recommend this location if you need storage in Tampa!
Great and fast service!!!Thanks Rosemary for explain so well every detail while we where there.
Rosemary was very helpful setting up my rentals!
GRACIAS Rosemary and Megan
Very helpful and exactly what I need!!!!!
Very knowledgable of her job.
Thank you!!!!!!
I Came over to West Waters ave to pay my monthly bill as usual.The Guy that works here by the name of C.J. Poole was extremely helpful to me, He actually went beyond his duty to explain alot of things to me that I didn't understand..I have been a customer for over 10years. And this is the 1st time that anyone has actually took the time out to really help me..I really appreciate him so much..Also I recommend anyone that doesn't understand things about Public Storage to come to this location he will serve you with a smile and exceptional customer service skills..Thank you C.J.☺️
Was helped by Megan who did a great job. It was her first parking space rental and she rocked it. Rose was great too! Thanks
Rosemary and Megan help me complete the process Thanks appreciate it
Mi Gratitud a Public Storage y en particular al señor CJ por su antencion, amabilidad, y su excelente profesionalismo en su trabajo.
Very good customer service. I got exactly what i needed today. Thanks cj
Came in looking for a unit was very indecisive on wt size I needed but Ruben helped me and showed me the spaces customer service at its finest definitely will do business with public storage experience and professionalism at its best
Tony and cj were awesome today with getting Us what we needed. Great job guys
Service was great and helpful
CJ was wonderful! So kind and patient answering all of our questions and taking us to view our unit! Thank you CJ!!!
CJ was very friendly, respectful and helpful at all times during our rental process. Thank you!!
C.J was the best of this experience ,the best costumer service.
CJ was fantastic with getting me setup and answering all of my questions. I’m a first time renter and had a lot of questions and appreciated the excellent customer service.
Cj is the man to come see if you find him. Lol
Cj was professional and great customer service.
Best experience you can have renting a storage. CJ was accommodating and explained everything before even asking. Lovely to deal with people like CJ. Also, the location was every clean. I would’ve rated higher if I could.
CJ was amazing! Thanks for making the process quick and easy!
Cj provided great customer service , need more employees like him !
Kia was amazing ! Found me great discounts and was very informative. She even picked up a piece of trash she found on the floor while showing me the unit. She loves her job and she’s probably the best part of my moving day! Thank you Kia !
Upon arriving at this location, I was greeted at the front door by Kia, the facility manager. Kia was very helpful and engaging in our decision process on what unit and parking space to rent. I really appreciate her attentiveness and professionalism.
Would definitely recommend this location.
John
Kia was great!! So nice and helpful, very detail and knowledgeable of what I need for my storage need!! Thank you for all your help
CJ was great, he showed me everything I needed to know. Great doing business with him.
Ha sido una esperienciamuy bonita , es la primera ves que rentoy un storage y estas personas han sido muy amabres , atentos y me ayudaron con todas mis dudas excelente trabajo les doy un 100
Stacy was so sweet and helpful. Thank you for being so patient with us! May God bless you! Also CJ was kind.
Nice and new inside, easy access. Chelsea was helpful as always. Good location
Chelsea was a tremendous help through the entire process of initial rental and then having to upgrade to a larger unit.
This facility is good, spacious, and has updated entry and exits... (download the app) , clean, they are currently painting the facility and it looks good, the Manager Stacy is knowledgeable and upbeat,and always will to help.
Stacy the Public Storage Manager is Great. She is very though in the Rental policy and she gives great knowledge of Storage unit on property. Thank you Stacy.
Latecia made my experience special. She was very knowledgeable and helpful. It took me a long time to decide and choose which unit I wanted but Latecia was not bothered. She was very patient. Thank you for the great service provided. I will definitely recommend this location.
Shelly excellent and professional service 💯 %
Great service from Stacy, always a pleasure seeing her. She keeps the property maintained very well considering she is almost always there alone.
I have nothing to complain about this place. I've had no problems at all, I'd like the easy APP entry access from your phone that's really awesome no problem at all, it's been great so far. Except I did have trouble when I 1st was getting the storage unit the person that was running the place at the time was most of the time Missing in action it took me 5 hours of that day either on the phone or on the door step or both combine trying to get somebody to help me rent a unit.
What can I said , staisy and Danny are the best , they help me to place my reservation, and even when they were about to close , they never rushed me to get out of the place , they treated me like if I was a long time friend , I was soo happy that I would recommend the store to all my friends and family members. They are really the best !!!!
I was thinking all storage facilities are the same, then I came across Public Storage and Stacy. The W Waters Ave Tampa location is convenient, the facility condition is the best out of the 3 I toured but the deciding factor was the manager, Stacy. Her genuine concern for my storage needs and her experience matching my needs and her offerings made me realize I found the storage solution I was looking for. Stacy searched several fields to find what worked for me in a very pleasant and professional manner. She is a valuable asset to Public Storage and made me feel I made the right decision signing up with a facility manager that cares as much about the customer as Stacy does.
Hi everyone.......I just wanted to share a little short story of my experience with Public Storage on W. Waters ave. Tampa. Stacy and her assistant Danny have been very professional and have given me OUTSTANDING customer service. Stacy has been extremely kind and gave the best possible rate PUBLIC STORAGE has to offer. Danny spoke to me personally about my reservation and was in depth to explain the process and procedure of me leasing a space. I surely hope that ALL PUBLIC STORAGE facilities are run as smooth and professional as my experience. My name is Bryan West and I believe that anybody who will need a storage facility should conclude after this review that they should experience PUBLIC STORAGE on W. Waters Ave. Thank you.
Excellent service and good prices for a storage. the service agent Danny help me in all my questions and walked me thru the area in a very courteous and professional manner. i felt very welcomed and the area looks very secure thats what i was looking for too. I recommend this place 100%.
Amazing service! Especially from Danny. He made the process smooth and easy, especially with the paperwork, and provided great service. They know they’re stuff.