jasmine is the best ever she helped me with a small unit in so was nice & sweet highly recommended her service
I have a 5x10 climate control and I'm paying $109.00 plus tax and there posting same exact unit for$55.00 and this is why I'm pulling out I been a customer for over 5 yrs
Service was always great. Grounds are kept clean and secure. Staff are helpful and professional. Jasmin and Savana are the best!!!
Would like to say great job to jasmine very helpful an great customer service provided us with the right size unit was very straight forward loved her hard work an attitude great job 👍🏾
I’ve had a storage unit for a while now and jasmine is wonderful always so helpful and respectful she takes care of all my needs couldn’t ask for someone better 10/10 thank you !!
Best storage place I’ve rented with yet, Jasmine was so helpful. Thank you!
Jasmine was a great person very professional I will always come just for her service
The property manager Jasmine is wonderful. When I first moved in she called and advised my unit was not secured as the latch wasn’t properly closed. Upon vacating she offered current deals, but did not have the size unit I needed. She stated she would call when something becomes available and I trust that she will. The grounds are well kept and the unit I rented was clean.
Jasmine is my favorite property manager, she is very helpful and always polite!
So this place is clean, units are roomy, staff is super friendly, price was lower than many other places. I'm loving storing my things here.
The "manager" at this location (Mariner Blvd) Savannah is horrible with phone etiquette and has absolutely no sympathy for Public Storage's customers. I was having a problem with another location close by. I told her that their ph # didn't seem to work. I am one and half hours away. "you just have to go there" "I don't care, I am not going to call them" And then, she just hanged up the phone on me! Fun, fun... What's worse, is at end, she called the other location and the issue was solved. Horrible, horrible...
Lisa was absolutely great! Great personality and super helpful!
Jasmine was absolutely amazing! She was very attentive and knowledgeable. Thanks again!
Always clean. Easy access. Good lighting makes me feel safe.
Jasmine, the property manager was amazing! She easily helped me switch to a smaller unit when i needed it. I was not an easy customer, but she made me feel valued and special, making sure i had all i need! Highly recommend!!!
I've been a client of Public Storage for over 20 years. In September of 2023 I rented a space at this location. Jasmine is the manager and she rented me my unit. I would like to give high praise to Jasmine for running a very customer service friendly, clean, secure facility. I had a minor situtation (not a problem) and had the opportunity to speak with Manny the Regional Manger. He was awesome and helped me with outstanding
customer service that even I didn't expect. So, if your looking for storage in the Springhill area, go see Jasmine the manager. She will get you all set up! Fair and competitive rates as well!
Very nice gated storage, lots of options and great pricing.
Absolutely horrible experience, I went three times to return my lock (during listed office hours) no one was inside but the same vehicle was outside each time and gone right at the closing time. I called and left voicemails that were not returned until the third day. Customer service stated they were not told the location would be closing early when I spoke with them. Also beware because they don’t tell you if you do the “promo” of the first month free and it’s not on the first of the month they will charge you a pro rated fee on the 1st of the following month (IE sign up on the 22 of April pro rated charge will come out on the 1st). If you are going to be closed you need to inform your customers, if customers sign up on auto pay you need to disclose when you will be charging random fees, also if your only going to have one person working change your hours so people stop wasting their time trying to come inside we witnessed multiple people try and go inside each time. If I could give 0 stars I would and definitely won’t ever rent from public storage again after this experience. The only easy experience was signing up and paying.
The whole staff was great but I want to especially thank Jasmine for assisting me and making sure that I was well taken care of, she make sure my unit was good and I was really happy with all the results
Savana was very helpful and informative. Clean place and great staff.
Jasmine was great! Thank You for all of your help
Tk to jasmine. For always being there to this hard time that I’m going through right now thank you for guiding me through all my move on Springhill? Thank you so much I recommend her 💯.
Awful place full of rats water damage ruined my stuff terrible place to rent from plus they stole stuff in my unit ..manger a guy was a jerk awful oerson
Thank you nicholas for making the auction units fun and an easy process!
The staff is great, specifically Jasmin. However, the district manager named Manny has absolutely no manners or concern for the customers issues or situations. The price has gone up on my unit by over $100 and they refuse to give any relief even though I have been at this facility for over 7 years. If you use 'Public Storage' be sure that it's only for a very short period of time!!!
Mary at Public Storage on Main St. in Spring Hill, TN was so helpful and conscientious. I had to check-in to my new unit close to closing time. She was patient and took the time to make sure my paperwork was in order and that my access codes worked…even helped me download the app. Good customer service post-pandemic is so rare. Public Storage is fortunate to have Mary…she’s awesome!
Savanna helped me get a unit the same day; she walked me through the whole process, took me to see units, super helpful!
I have rented units from several different Public Storage locations and have been pretty satisfied with each one for the most part. After renting from jasmine I'd have to say this location is by far my favorite. She went above and beyond while assisting me in getting set up with my unit and even helped come up with a solution to an issue I was having with transporting my stuff! She is awesome! I would definitely recommend renting a unit from here and from now on I will only deal with jasmine because no matter what my issue is I know that she has, and will, always do her best to help me figure out a solution. Actual customer service which is rare these days.
So far I have had no problems they’re online rental was very easy and I like how accessible they make it to get in and out of their establishment. Everything has been extremely clean and I have had no issues. The only thing that I would recommend is for them to put doorstop on the bottom of the doors for the middle areas of the storage units.
Rented a unit, loaded everything up, drove an hour there, got to our unit (which is indoors) only to find out that the light in our unit wouldn’t turn on. Unable to see, we headed to the office to ask about when they would be able to replace the light bulb. The response from the front office was that we rented it “as is” and that there was no guarantee the light would work. They told us that the light was a fire hazard evidently. I guess when you purchase an indoor unit you are expected to unload your items in the pitch black. Won’t be renting here in the future if needed, they can’t even be bothered to make sure you have a working light. Steer clear if you want to see what you’re doing.
You just waisted an hour of my time just to be told that now the unit isn't available. I'm sure that's because the first months rent was $1. Funny how that kind of bait and switch always happens.
Rented the unit while awaiting a Military move. Everything was done electronically so almost no interaction took place with the staff. However when it came time for the transportation company to pick up my household goods, the staff member inside was curt and unhelpful. I wouldnt say I don't recommend using this storage location but if you are not physically at the location and need assistance, you will not recieve it.
Great place always cleaned and friendly staff
Jasmine was amazing an I will be back when I need storage always.
I had a wonderful experience renting my unit. Savannah was extremely helpful, friendly and informative, she helped me secure my unit and made this move so much easier to deal with, totally recommend this facility! Clean and spacious units, easy access and affordable. 5 stars!
My experience was pleasant. Jasmine was super helpful. I appreciate her patience and professionalism. It’s refreshing to see someone who actually wants to be at work and do their job with a smile! Thanks again.
I rented here a year ago. I’m returning, I really love this facility an the people who work here. It’s so clean an secure! Never had to worry about my things. jasmine an her family are so sweet. I just feel so welcomed here. Jasmine immediately remembered who I was an I just love that! Public storage should be honored to have an employee like her! Every time I have rented here always had a great experience.
Going on 4 years as a tenant here. Love this storage facility. This facility is very secure but doesn’t have a 24 hr security guard. The lady there, Jasmine, has great customer service and is always super bright. I always tip her because she is so respectful.
We rented a unit,,,day help was very nice,,,however when she went there just after 6pm,,,she went to the restroom and it was locked,so she inquired at the 24 hour security guard for a key,,,he then berated her for bothering him,,,the guy was rude, crude and when she said sorry to bother him ,left.. he then followed her to our unit and continued to act ignorant and upset her.. ,this is uncalled for behavior and have sent a complaint to corporate hdqtrs,,,we will see if they even bother to respond,,,,we are worried about security of our unit now ! We will of course pass this experience on to others !!!horrible 24 hour mgmt,,,very racist
Went to this location for moving boxes and had a great experience with Jasmine! She was very nice & helpful, she even gave me a few recommendations! Thank you!!
They raise the price every couple of months. If you guys want to paint the place that's fine that's up to you but it shouldn't be up to the customers that have to pay for it.
Rented indoor unit. Was amazing service. Unit was clean and the temperature was nicely controlled. Will rent again
Jasmine is a great at providing fantastic customer service. She was wonderful to work with.
The facility here is kept clean and loading and unloading trucks and cars are easy with a lot of space in between the storage units.
We love working with Public Storage. Their online check in is easy. Staff is friendly and takes the time to get to know you. Thank you for everything, Jasmine. We will be back.
Jasmine was very helpful and property was very clean.
Patricia was amazing, very helpful and polite
Jasmine very nice woman great costumer service
Getting ready to move and stopped by to ask a few questions and check out the property. Jasmine had phenomenal customer service and was very knowledgable! Very clean and well maintained property as well! Definitely look forward to using this property when its time to move!
Public storage is a great place to be the very clean and courteous and very friendly the customers are friendly and it's convenient also so please come down thank you
I'm today's world, great customer service is sometimes hard
to come by. But Store manager, Jasmine is very knowledgeable, and personable. She's friendly and her professionalism is like second nature to her job. Love that. Keep up the great work. I'll be referring others.
Paula M.
Jasmine was awesome,very nice and professional.She gave me very helpful information on storage also.Thank you again Jasmine.
Jasmine was very helpful with the original rental and with subsequent issues. The property is clean and well-maintained.The local district manager, however (Manny) is rude and condescending,
and seems to be of a minset of "if you dont like it, move out". Despite his inability (or maybe its just his lack of desire) to properly deal with my issue, he refused to let me further escalate my concern. If ANY issues arise that need his attention, good luck. Right now I've stayed purely out of convenience for myself...once I leave here, I will never again rent from Public Storage.
Jasmine is a wonderful caring person!! I had an issue with a price increase and there was a mix up with my mailing address and I never received the letter they sent ref the increase. Naturally i went into a panic mode as I was not expecting such and increase. Jasmine went out of her way to shoot off an email to corporate for them to give me a credit as there was a mix up with my address. (I did get that credit) She also made sure that my rate would stay the same for the next three months. She went above and beyond and i appreciate her very much and so should the company as she is an asset to them. Thanks Jasmine!!!!
Great fast friendly service!
Cathy is such a sweet and professional representative. I recommend this location.
Cathy was a great help in getting us set up with our storage unit and made the process easy and quick!
I rented a unit today following a walk through of several units with Jasmine the other day trying to decide on size. She is knowledgeable, courteous and very friendly and professional. I was pleased with her customer service and love the unit I chose. I am very pleased with the App and easy access in and out.
Haley s. Was extremely helpful and gave me the best rate possible she also guaranteed my rate which is something many storage units don't do... I'm telling you this place is phenomenal don't go anywhere else just come here... Oh yeah the other Haley... Yeah she rocks too ;)... BEST PLACE EVER!!!
Cathy was excellent & very helpful!
Jasmine was amazing when helping us. She helped me get the right size for a good price. She is very knowledgeable and caring. I'd for sure recommend this location to anyone needing storage. Thank you so much again for helping me Jasmine.
Cathy was great getting me set up with the space I needed amazing service
Very great place. The manager is friendly and helpful and puts every customer first!! Highly recommend to all. My first time there she was very amazing and met all my needs!!!
Cathy was a total gem. Helpful, kind, thorough with instructions and important information.
Patricia at the desk did an awesome job getting everything set up. She made sure promotions and everything I need was done. I recommend this public storage.
Cathy excels 5 star customer care! May God give you health peace & joy!
Jasmine is awesome she gives great customer service!
Clean neat and in good order, staff Jasmine was awesome and very friendly and helpful
Jasmine was amazing helping out with getting me the perfect size I needed even tho I didn’t know exactly what I needed. If you are planning on using the services def go with Jasmine
Cathy was amazing. Very helpful and friendly. Loved doing business with her 😊
Thanks to one of ur employees her name is jasmine. Being the fact I move but I gave my daughter everything I had I knew she could use a lot of things in the storage. Thanks to jasmine and all her help really meant a lot to me an my daughter Dianna.thank for having jasmine on ur team of work. She’s an amazing an caring person. Sincerely Tannia Dongen
Cathy provided friendly professional excellent service
I would not recommend this company. They will increase the rental rate of your unit WITHOUT notice.
Cathy was very professional and kind.
Just now remembering to do a google review for jasmine. Jasmine was amazing when helping us. We thought we were going to need a big unit. She helped us get the right size for a cheaper price. She is very knowledgeable and caring. I'd for sure recommend this location to anyone needing storage. Also the other lady that works here is also very sweet.
Cathy was amazingly kind and patient. She went above and beyond her duties to ensure we had a great experience and got all of the help we needed. She also made sure all of our questions were answered as well as the couple that was waiting ahead of us. They are blessed to have someone like her behind the desk.
Cathy and a mystery stranger helped us out alot today, thank you both again!
The facility is well maintained, clean and very secure. Cathy is always friendly, helpful and knowledgeable. Always a pleasure to speak with her. I would highly recommend this location.
Great customer service. Cathy was an absolute gem. Onsite restroom and units are very clean. Very professional.
I was VERY delighted by the outstanding customer service received by Jasmine. She was very helpful, knowledgeable and a true professional. She made my decision to rent here very easy. Also, the facility is very clean and looks to be well maintained. Thus, I would highly recommend it.
Ria and David are great people, super friendly and fun. Ria helped me save a good money, she is great!
Jasmine had amazing customer service and was very informative and helped me pay my bill in another state .
Jasmine was so helpful on getting my payment processed for me in a different city! She’s such a sweetheart and has GREAT costumer service !