Public Storage Self-Storage Units at 11435 US Highway 19, Port Richey, FL

Clean. Very friendly stuff and Tris is the best!!! Easy in and easy out

The lady who attended me was very nice,  professional, knowledgeable, and explained the process perfectly. Thank you

run!

Best customer service by dawn!!

Dawn was absolutely pleasant and knowledgeable, you got a great employee there and you need to know it.

I have rented my unit for 3 or more yrs. The hours of being open to get to your unit have been going down. And now it closes at 5pm, like a bank. This is bad. But they still have not put it back to closing at 9pm when I first came to my unit. Need to stay open to your unit till 9pm. ******1 week after posting on this account they increased my storage cost from $172. A month to $230 a month. ***** But I will say the open hours are back to 9pm for closing. When I started renting storage unit it was$107. A month and now it's $230 a month. And have nothing new being offered, just rent more than double.

Clean facility, friendly management. Mark was very helpful and informed.

Stop by today for the 1st time to rent a storage and Dawn was so helpful to guided us thru the process that made everything went so smooth and easy 😊

It was such a pleasure today as dawn assisted us with our unit. She was so friendly and attentive. Thank you so much.

I just want to say how fantastic Miss Dawn was on the phone. She was professional and spoke quite eloquently.

Dawn was a breath of fresh air. It's so nice to deal someone as nice and professional as she is. If everyone could be a great a her.

Dawn was outstanding

Dawn at store 27103 was wonderful working with her system updating and was able to process my payment with a gorgeous smile 😁😁

Dawn was exceptionally helpful during my move-in!

Dawn was awesome I highly recommend renting from her

I have to say at one of the hardest transitional period in my life Dawn was literally heaven sent! She was encouraging, patient, caring informative and empathetic! The manager at the time(Dec 2023) treated me so poorly and for no reason. Dawn apologized on his behalf and did what she could to be a helping hand! The General manager was called and was also helpful! The day I moved out and into my new home (5months later) I prayed she could be there to see what God had did and she sure enough was! We were both in tears and she was the same encouraging sweet soul! If it weren’t for her I would have moved into Uhaul storage across Hwy 19! She represents what business’ forget about CUSTOMER SERVICE! I recommend her & the facility! It was always clean & easily accessible! Thank you Dawn for everything

Dawn was great, thank you for the customer service and information.

Mark and Dawn were amazing and helped me out so much. I would highly recommend for anyone who looking to rent.

Dawn is a fantastic person who went above and beyond to help me in my time of need when no one else was there. I have had many experiences across the country and in terms of people shes at the top. Very personable and is a proactive employee who took ownership of my issue and helped me when it seemed like all hope was lost, she is a fantastic asset to this company there needs to be many more like her!!!! Sincerely James Dempsey

Dawn is a customer service adorable. I appreciate her greatly.

Patricia was super nice and informative!!

Patricia was wonderful unlike the customer service agents on the phone … who were unhelpful and offered incorrect information.

Dawn and Patricia are extremely helpful, Knowledgeable, pleasant, professional and patient. They are a joy. You don’t find customer service like this anymore.

Lady in office was very friendly and understanding.But facility did not have what I was looking for not at all

Dawn was great. She went above and beyond expectations.. Thank you

Help(Trish) was cherry and polite.

Dawn and Elliot were very helpful in rectifying my issue. Greatly appreciated

Elliott & Dawn were great . Helped me tremendously so appreciated

Excellent customer service Ms. Dawn n staff have been extremely helpful.

Dawn was great, we had an issue with the website, but she took care of us and made sure our reservation was honored.

Dawn and Elliot were an absolute pleasure to work with. Thank you.

Thanks for Dawn she is amazing explained everything to me and she was helpful

Dawn was wonderful and helpful.

Nick was Super friendly and quick to address any concerns

Nick was very professional, informative , and has a sense of humor. I’m very glad we chose this storage facility.

Nick was very thorough with all of the information and questions I had about the unit Has humor and Funny Definitely recommend if your looking for a storage place

Great experience Dawn was great very friendly made everything easy to understand if you need a storage see dawn she will help you thanks again dawn your awesome🤍.. PS the place was spotless that's another plus...

Very helpful n friendly

Dawn was amazing, nice and informative

Dawn was great and full of energy!

Dawn gave us excellent service.

Was a loyal customer there for over 3 years. Have seen it run into the ground in the last two. Hallways and elevators were always dirty and smelled like urine or generally unpleasant. Garage doors have been damaged at least four times in the last 3 years..going unrepaired for months on end . Severely limiting access and causing problems and backups. Although I paid for access to my unit during extended business hours I often was limited to availability during 9:30am to 5:45pm. Being my own business owner it makes it difficult to get in and get out to jobs when my equipment is stored in a unit that I can't access till halfway through the morning. Never did I receive an apology, never did I receive any discounts, only rate raises. The last straw was at the beginning of this year, when they raised my rate an additional $75 per month. They are a turn and burn...don't care about the facilities or their clients. Honestly not sure how they are getting all these 4 and 5 star reviews...but stay away??

Patricia and Dawn were amazing and so helpful with finding the right unit for us. The units here are amazing and well cared for and the whole facility is great

Always so helpful

Nicholas was most awesome helpful manager. He helped me through the entire process with ease. Amazing!!

A lovely and secure storage facility. What makes it even better is they have an absolutely amazing worker named Dawn. Had to stop in for checking out alternate units today, and had the pleasure of being helped by her! She answered every question, and had the best customer service (coming from someone in Customer Service)! An absolute gem.