Public Storage Self-Storage Units at 11435 US Highway 19, Port Richey, FL

Great experience! Very pleasant site mgr who did a great job of explaining everything in detail.

Their autopay system doesn’t work. If you try to pay online, the system declines every card and then they charge a late fee. When calling to find out what you can do, their solution is to pay over the phone with a TWENTY DOLLAR convenience fee! I don’t recommend this place unless you have the time to drive there every month and make a payment.

Was angry that when I moved out of my unit on the first of the month in the morning, they charged me for the ENTIRE month in full! They do no type of prorated rent. So they charged me in full and get to rent it to someone else. So they charge a former tenant, and a new one for the same month. Do yourself a favor and find a storage facility. If you do move out of a Public Storage, do yourself a favor and keep your unit empty and locked until the end of the month and then officially vacate. Don’t give them the chance to double their money at your expense.

Moved out of unit early in the morning on May 1 and vacated my unit. I was told that since I didn’t vacate it on April 30 I was going to be charged for the entire month of May for $180. This is ridiculous. How can you be charged an entire month when you moved out in the morning on May 1. I called inquired, but they would not remove the charge in charge me for the entire month . If you rent from this facility, make sure you keep your lock on your storage unit until the very end of the month even if it’s empty. Why let them re-rent a unit and charge a new customer when they’re charging you for an entire month? This is terrible. Customer Service and I would not recommend Public Storage.

Jumped rent $30+. For what? It's always busy , they only have 5 carts , no staff is ever there and they don't answer the phone.

Locked us in, and no AC so our dog is suffering

I've never been to a storage unit so terrible. Tons of people all trying to pull into one small garage Bay everybody's fighting staff won't do anything. Everyone is trashy. Been stuck in here now forever noone will even let us out we are stuck inside

Nicholas was awesome!!

Very clean but the rent was recently raised without any notice

Very efficient check in process by Patricia at this location, 11435 US-19, Port Richey FL. Did initial reservation online a couple weeks before. Popped into this location and Patricia had me sorted out in 10 minutes. Thanks Patricia! Glen.

Very clean and practical set up. Customer service is great and very helpful! Patricia took the time to tour 3 different units I wanted to look at and very helpful helping me get all sat up to move in!

Patricia was awesome

Savanna was great!!

The manager here, Nick, is phenomenal. Public storage as a whole? I'm not a fan of their corporate tactics and policies, but, this location will handle everything responsibly and professionally.

Manager was very helpful and accommodating

PUBLIC Storage has been amazing experience they were very polite and courteous and were very helpful I highly recommendation them...

Needed to transfer storage units and Nick was very quick and efficient with helping us out, especially being able to give us a unit in a very comfortable spot for us.

Nicholas, the property manager, has been nothing short of amazing. We started our experience with public storage in a very different place than we've ended up in. Times have been tough and he's always been very patient and willing to work with us. The guy actually seems like he cares about his customers and wants nothing more than to be helpful. I can't tell you how much we appreciate the way he has been and handled us during these times. He's gone far beyond the requirements of his job in considering his customers feelings and what they are dealing with as well. I don't feel like a customer. He feels like a friend who's willing to treat you with the same consideration he would expect. We don't and never have felt judged. He's always been very respectful even when it comes down to literally the last minute of making payments before auction. It's clean and in my opinion... much nicer than any other facility I've ever used and if you add Nicholas to it..it's golden. All of the employees that we've dealt with at the facility have been a pleasure to work with. I wish there were more people who cared about their jobs and the people that they are helping... It's few and far inbetween these days. We have nothing but the best to say about our experience. Thanks so much for your help Nicholas... we greatly appreciate it.

Been here for a few years, Nick is a great site manager. Great to deal with and he goes above & beyond the call of duty to take care of his customers!

Very clean, fairly new. Great staff . Nick, Cathy and Patricia are very helpful and nice..... Patricia is excellent, funny, laid-back and very happy with her job, also super hot, lol, js....she deserves a raise!!!! Nick is strictly by the book, however a very good and knowledgeable.... Take care of business for sure.. Good guy. And Cathy is so devoted too. By the book, yet will work for you.. The only downside is that it's so crowded that there's only 4 carts for 900 units... I know that 800 plus are full, also just 1 restroom in the building..... Overall it's new, clean and very well maintained temperature wise and cosmetics..... Go check it out... Captain Bobby Hart..

I live in Georgia & have stored here for about 6 months. I wanted family members in Florida to take the contents but my living in another state made this complicated. The Property Manager, Nicholas, was extremely helpful in making this happen for us. I also found Patricia to be very helpful. Both have been professional, courteous & wanted to make this work for us. This property is very clean & safe. I highly recommend

Best customer service ever friendly

Nicholas was a great help with the rental I signed up for

Nicholas and Patricia are awesome. Always helpful and funny.

Nicholas made everything super easy. Thanks for your help!

I'm not much for public storage places, I think there a waste of money. But if u think you need one,,,this is it.

Ron was very professional and courteous

Hey they are Safety first clean awesome storage

Cathy was great and was very helpful!

Special shout out to Nick for being awesome 👏🏻 and being so helpful with my moving process P.S he also help me remember how to write a check been so many years 😂

Nicholas is very Professional & friendly doing a great job

I really appreciate Nick holding the door open for the movers to easily get in and out to load the moving truck quicker. It was a big help and saved lots of time.

Nicholas and Kathy before him run a SPECTACULAR storage business here on US19 and SR52, they deserve triple whatever they’re getting paid!

This facility is amazing! The staff was awesome. I will definitely do business there.

Is the gate access working today?

A very nice, secure way to store .thank you for making it easy..good service...much appreciated!

Best price in this area. They offer you a moving truck also. The staff has great customer servie skills, and go above and beyond to assist you.they have movinging supplies for a great price. If you need a cup of coffee or bottled water it is available in loby. The facility is very clean for yor items, and climate control if you choose.

All I have to say is Awesome service from requesting info, setting my storage up, asking 101 questions. Rosemary was Awesome ☆☆☆☆☆. On-site manager from Alaska was so professional and answered all our questions. All the staff was great 5 stars to all.

Nicholas was amazing! Y’all really helped me out! Thankyou

Very helpful and very nice people, if your in a bad mood they might even cheer you up

This place is such a great facility. Nick and Bobby and all the employees are so great. They make it such a easy move in and handle problems. The facility is very clean. The elevators are questionable. They door closure time is too short and now after a short time of use they are breaking down. I believe they used regular rather than heavy duty freight style. The shortage of carts is very frustrating especially on weekends. Because of my disability status I'm on fixed income and it really was not appropriate that after 3-4 months of occupancy they raised rent rates by more than $50. Per month .. this is very hard on me as it takes me much more time to move in or out.

Super Clean facility and staff was more than friendly! Patricia was so nice and helpful, I would definitely refer friends and family to use This Public Storage.

Cathy, was very helpful in transferring our small unit, to a bigger unit, saved us time, and $

Very nice storage place. It offers a drive-in air conditioned loading/unloading area, public restrooms, with spacious elevators and bright lights. Highlly recommended.

Nicholas keeps it simple keeps it real makes it work Best for your needs! I’ve been here for 18 months and will probably be here another 18 months. Check right place to store your goods and Nicholas has the right person to help you with that!

Great service

Nicholas was Knowledgable, fast, and friendly! Rented in about 30 minutes! Great place!

Nicholas at Port Richey public storage is awesome and was very helpful !!!! He needs a $$ raise..

Great Experience

Cathy W helped me get my unit all set up.. she was sweet and courteous the whole time and made me feel like a valued customer

Fast easy space rental, Nicholas did a great job showing us the facilities.

Nick was awesome super personality understood my needs and knew exactly how to to fill them for my Rv parking spot after we did the paperwork he personally took us to the gate to ensure we understood it’s location an functionality an were our spot was he also reviewed with us the different security measures that were protecting our property

Before I moved to Port Richey, I looked online for a place to store my household items until I find a new home. I found this storage facility close to my Aunt's. Went yesterday to look at it and to see if I could change my reservation to a smaller storage space. Nicholas was AWESOME!! He not only allowed me to change from the largest space to a smaller one, he looked to get me a great deal on the new space! After I paid and settled on it, he took me around and showed me the facility and explained the whole security process and how he checks the locks everyday. I felt so much better about leaving my items there than I have with any other storage facility I have ever used (and I was married to a military man and have moved MANY times). Highly recommend!!!

NICHOLAS WAS GREAT. THANKS

Super helpful and friendly staff. Very clean facility. Great rates. The online discount price will save you money. Keep an eye out for promotions. Highly recommend this location.

We kept our stuff here for about a year. Good rates, very clean and they always had a courtesy cart handy. Nick and the staff were very professional. Open 24/7 with indoor loading area.

What a clean, well-maintained facility! The staff, specifically the manager and Patricia, went out of their way to problem-solve and help us with an unusual situation. I highly recommend Public Storage!

Just rented a unit there. Was enticed by a $1 first month rent, but got hit with $40 charge for this that and the other thing. Would have been $60 if I hadn't had my own lock. For $100+ per/mo, I expect 24 hr access, but I was pressed for time, so I settled.

Nicolas was very polite, knowledgeable and fun!

Manager Nicholas is a Great guy!! Units are clean and secure. Have had an above satisfactory experience so far.

Nick was awesome he help us with the process very stressful free love it

Patricia is so helpful such a clean neat place thank you Patricia !

Jet ski storage?

Expensive... This isn't my storage location.. I have to drive all over town to find a location where there's actually someone there to pay the monthly bill... It's either that or pay $10.00 by phone....This location usually has someone there within a 10 to 15 minute wait...

Patricia was extremely helpful and I'm going to be happy to move in on the 31st and I think she should be rewarded for her service here

Nice facility. Friendly staff.

Nice clean place.

I had the best help from Patricia & Nicholas this past weekend! Very friendly, extremely helpful & knowledgeable!! They are the best! Storage building is clean & well lit!

Nicholas Smith hey you know brand new in town Nicholas took care of me at the public storage very great service.

Nicholas was awesome.

It is the cleanest storage unit I've ever seen they take her a very good care of it

Nicholas was clear and concise with his communications, and he clearly portrayed expert level as the policies and QA. Nicholas is also very friendly - empathetic and exhibit stellar customer service!!! I asked for quick and he made the entire process pain free - and quick, too!! Give that man a raise!!!

Love the indoor climate controlled experience. Everyone knows what they're doing which makes me feel very comfortable storing my belongings with them

Thank you very much appreciate the quick help!

Great very friendly and helpful staff. Nicholas thanks for all your help getting settled in with the move.

Serves its purpose. Shout out to Bobby, his customer service is outstanding!

Place is super clean ton of security camera , the bay to the property is ac so its perfect drive in drive out love it

Nick was friendly and explained everything with great detail, he gave me many options at different size units till I found one that worked. So glad to be a customer!

Loading and unloading is done inside. Always a cluster. Cars fighting for a spot. I closed out and moved to a different storage across town.

Cathy was wonderful

Absolutely a man - Nick is a person every one should meet and know. Public Storage is blessed to have this man in their employment.

Cathy was awesome! She was polite, professional and answered all my questions.

Manny was great he took my payment before the property opened Great personality

Good clean environment nice

Nick was incredible professional and polite . His energy and problem solving skills are outstanding

Nicholas was super helpful and got us exactly what we needed to store our new RV. He is friendly, professional, and responsive. I highly recommend this Public Storage facility - though they are almost full so you better hurry!

Very enjoyable and speedy service. Will do business here again. Thank you Cathy for all your help!

Cathy was great we got every thing we need and quick

Only storage place that I am aware of that has a drive thru loading zone. No worrying about loading or unloading in the rain or heat!

Nice and clean a thousand percent customer service very very nice gentleman that got me hooked up with a very nice unit and very convenient

Cathy was great. She is amazing. Great customer service also!

Cathy was excellent! Took care of all my storage needs and many questions.

Needed a unit for short time storage and Cathy was super professional and helpful. The facility itself is relatively new, climate controlled and good condition.

Katy was excelent whit me very happy

I rented a storage that I only needed for 18 days. They gave me my first month for 1.00 and every month after that was to be 151.78. I cleaned out my unit and the same day got hit with a charge of over 80.00. I was advised it would be fixed being I didn’t use the unit. The next day instead of a credit they charged me another 70. It has been now over a week and I still am getting the run around. Terrible customer service

Terrible

Nice location, clean and secure.

I’ve been extremely pleased with my experience at this Public Storage location. Kathy (location manager) went out of her way to accommodate our need to park a moving truck on-site overnight while I was unloading my belongings into the storage unit we are renting. Nick was also extremely helpful the day of our move as he made sure we had everything we needed to finish our move on time.

very good manager and very helpful

Watch the thieves

Worst design storage ever. Can only fit 2 26 ft trucks inside at a time. Watch out for your unattended items.

Everyone that I spoke to at public storage was so very helpful and friendly. Kathy, the manager is awesome. They explained everything clearly friendly, and politely. And gave me a great deal. Nice clean updated fresh dry facility

Awesome!!

Cathy was great to work with. Very nice and kind. 💪👍Access control technology.

Cathy is a Fantastic help every time. it is awesome to work in this property.

Would definitely recommend. Clean facility, prices good and Cathy was awesome.

Nicholas was super helpful..effecient..and overall very professional. Clean and well maintained property..Highly recommended.

Kathy was great assisting us getting a public storage unit here in New Port Richey she is very polite and professional at all times I recommend this place to anyone that needs storage space thank you

Friendly service, easy and convenient access

Super clean facility. Cathy the mgr there goes out of her way to be helpful.

Cathy the mgs there is awesome. We are disabled she made sure to find us unit that was easily accessible for us. And she's always helpful.

Kathy was extremely helpful in showing me the facility and how access works

Cathy did a great job . I am happy with the service.

very clean and really different from most places who ever did the designing put some flare into the building

For any of those who are curious, of even slightly concerned about this storage unit changing ownership- be not at all worried; rather, be happy. Cathy is the Property Manager, and she is not only a professional, but she is also a very nice person- who understands and is genuinely concerned for ALL of the unit owners. She, unlike the last management team, took the time to explain everything to me that was important- for example: I noticed my unit cost over $30/mo more than I clearly remember signing up for. I also remember I was "supposed" to be "locked-in to that price for the life of the rental." Well, it was not Public Storage, rather old Self Storage, who raised my rates right at the last minute before the merger. Cathy showed me the paperwork, as well as all the other pertinent aspects of the agreement, and usage. She is also a great manager for her availability. The first time I called into the Facility, it was during normal business hours, and I was not able to get a person on the phone, but left a message after hearing Cathy in the recording telling me "she will call me back." Sure enough, within 15 mins of leaving the message, she did. I didnt think it was her, cause it was "too soon" in my eyes. So I let it go to my voicemail, and it was her. I called back and she picked right up. I also had an issue with my access code, and called over a weekend. TO my surprise, the issue was handled very fast and no time was lost on my end, greatly helping me. So this is the Storage Unit who cares. It has the feeling like I am storing my belongings at a small business who lives on property and can help me whenever I am in need. I had a problem with my bank making the payment late. I asked Cathy for help to remove the late paymnet, and because it was my first and it wasnt like me to do this, she made some calls and was able to remove the late fee for me. So all around I would highly recommend this facility for storage as the best place I have ever dealt with, and I have had storage units consistently over the last 20 years. That guy in the review just below me who gave the 1 Star- clearly had every issue with the last owner, and blamed everything on Cathy. If he was a mature adult he would have tried to call Cathy for help. And if he actually did call her, he would have received the same treatment I did, and had none of the problems he is describing. The last owners are the culprits, not Cathy. He needs to find out who he is actually mad at before just blaming people, and trashing reputations. Its sad that so many people out there do this kind of thing, and unfortunately, the wrong people catch the fire, for being great at their jobs. Thank You again Cathy, and if I could give you a review more than once for every time you helped me, I would list at least 8 Reviews!

This Has Seriously Got To Be One Of The Worst Storage Places In Pasco County! This Was A Great Place When It Was Beyond Self Storage! Now Nothing But Problems, Was On Auto Pay Since I Opened The Unit But Of Course Nobody Lets Ya Know That That Was Terminated So We Get A Text Saying Bill Is Late. I Have Gone There 4 Times Now & Once While Office Was Open And Can Never Get In Access Codes Never Work. Doors Are Constantly Broken! Paid For 24hr Access Since I Got The Units And Of Course When U Call They Refuse To Open The Door Which Is Why I Pay An Extra $20 A Month! And Customer Care Is Extremely Rude!!! I Would Stay Clear Of This Place! This Is Just A Portion Of The Issues I Have Since Public Storage Took Over And This Certainly Is Not Worth $600 a Month For Both My Units!! I Will Have Everything Moved Out This Weekend And Will Take My Business Else Where!!!

Amazing storage facility, it has a pull in drive with full ac throughout. Reasonable pricing, would highly reccomend

Robin Fears was very helpful today when my husband and I inquired about storage. She explained everything throughly and clearly. Her smile & pleasant personality made the process very enjoyable. She is an asset to the company. Her sign up was very easy.

the people there were easy to deal with very helpful only problem was when I got there and realized that their door was broken but I'm sure that would be fixed by the next time I need to deal with my storage unit

Just started rental on a very nice and clean storage unit. Robin (guessing on spelling) was absolutely the best, so kind and very professional.

Clean and very helpful highly recommend

Great location and great service. The ladies here are awesome.

Highly recommend Beyond Self Storage. The staff is very friendly and had great service. The place is kept very clean and it’s easy to get in and out as well as air conditioned. It’s great!

Susie is extremely professional and offered the best customer service. Beyond Self Storage is very clean, air conditioned and offers plenty of lighting for night time visit. A unique feature is the indoor drive-thru unloading access area. Great place to use for your storage needs, I highly recommend!!!

Susie Cornell was full of information and very helpful. It was nice to have such a friendly person helping me. I'm looking forward to doing business with Beyond Self Storage.

Very clean atmosphere, excellent customer service the manager Susie has great energy, very friendly and very accommodating. Everything is air conditioned so no loading or unloading in the Florida heat, very clean inside units and on premises Susie takes time with you so you know what kind of unit your getting and the prices are great would recommend Beyond self storage to everyone very satisfied with my experience...

Sueann the manager here is the sweetest most friendly manager I've ever had the pleasure of dealing with. She makes sure her facility stays clean and maintained and she's always willing to help with a smile on her face. By far the best place around!!!

Susie is AMAZING!! I highly recommend Beyond! Very helpful, friendly and convenient!!

A wonderful facility! Susie is a pleasure to deal with, helpful, knowledgeable and goes that extra mile. Clean and convenient, and air conditioned (which is a double ++). Highly recommend.

The manager Susie Cornell was very helpful and will definitely use for my future storage.

Love the idea of being able to pull in to the air conditioning area unload my vehicle and take my stuff up to my unit using the elevators and the staff is so helpful helping you get the Right size shed that you need Susie help me out makeing sure I had all the materials I need to pack my stuff up because of that you will always have my business

Susie gave me excellent customer service! This place is fantastic!

very clean new facility and the staff is amazing and very helpful.

The best storage facility around hands down! Super clean & secure place with a air conditioning unloading area which is wonderful for the Florida heat!

The storage center is like no other. It is very clean and naturally brand new. The staff was wonderful and accommodating.The garage idea is great, never any weather to deal with. And the climate control........

Space was very clean, Adam was beyond helpful!

Performed a Cleaning Estimate Nice Guys running that Facility! Brandi's Cleaning Service, LLC recommends. Super Clean

Was very happy with the Customer service I got on the phone .

Can I pay for my storage unit online?

Do you have climate-controlled storage units?

Where is Beyond Self Storage at Port Richey located?

What features and amenities do you have at your facility?

What are your gate hours?

Do you have boat/rv storage?

What size storage unit do I need?

Do you sell moving and packing supplies?

Do you have outdoor parking spaces for cars, boats, and rv's?

Marcus consistently delivers top notch customer service! Definitely great prices!

Great place clean and always professional and helpful .

Absolutely love this facility! What a clean and new place! Everything was so well kept and they had so much to do for the kiddos! Adam was a great host and was a wealth of knowledge when answering all of our questions regarding our storage needs. We will certainly be back.

Went to ask information and was shocked to see the storages clean! Adam was helpful with the information provided and also gave me suggestions of the size of the storage i need for my stuff. Totally recommended.

I would Like to say a big thank you to Marcus and Adam for the effort they put in for their customer appreciation day. GREAT JOB guys. 363009

Adam is great! He made us feel like family. The facility is clean and prices are really good. I will definitely recommend this place if you’re looking for a storage with great customer service.

Excellent space. Phenomenal customer service. Really enjoyed the experience at Beyond Self Storage. Would recommend others to come and check out the facility. Marcus helped me and did and amazing job with the process, what space I needed, and the best price listed for me going forward.

Hieronymus Bosch the world has inhabited for the past $25 for 5 hours, the second plane hit turbulence to feel like the very hands of God from tearing the plane into shreds what's the name of San Diego which is in the opposite direction of New York City's so 12 hours in on 1300 miles farther away from where I'm trying to go and who is that with his old lady to need a place to crash for a couple of days kind of from San Diego all that was available as a plane to Philadelphia so I took that New York force me to take a bus by little man in the Fedora and a Nobel Laureate exciting stuff for everything of value which we could possibly hardcore The Gaze of grapes make a new clothing, what happened to you condescending snickering family was Rose we need that money we can't live without that money watch a little blood in the both of you going on what's going on I'll tell you what's going on what's if you want

This is definitely a 5 star facility The customer service, knowledge, professionalism and just down home friendliness by Marcus and Adam makes this a very welcoming place that you don't want to leave An awesome new facility that is amazingly clean through out Black Zee

Highly recommend!! 👌🏻

Beautiful building wonderful customer service from Marcus . He gave me the information i needed i will decently be back to rent . Highly recommended !

Awesome place. The management is very kind and helpful.

Very clean well managed outfit with amazing security. I would reccomend to anyone who needs assurance that their property will be safe and secure. Very friendly and knowledgeable management (Marcus Donnelly) didn't try to upsell a unit but got the perfect fit.

I had the pleasure with dealing Marcus. Very professional, nice and knowledgeable. Answer all my questions and gave me all the information I needed. I will definitely recommend this location to my friends and family. I wish him, the staff and company continue success.

Adam and Marcus did an amazing job helping me understand my first renting experience! The outstanding prices for such a new place and how clean it always is and smells so good. You can’t beat it!!! P.S. Thank you for all the waters and snacks you guys always offer.

Adam and Marcus are amazing. They really know how to make a customer feel like family. The facility is beautiful and so clean!! I have never seen better prices anywhere !! Thank you both so much

Marcus and Adam are AMAZING!!! I have never received better service! Thank you both for being awesome!

Nicer than my apartment. Not sketchy like some of the surrounding storage facilities. Reccomend.

This is an amazing facility!! Can’t beat this here in Port Richey! They even have a drive thru lane so I don’t have to unload my car in the Florida heat! I just drive right into the facility to unload.