Public Storage Self-Storage Units at 888 Palm Bay Rd NE, Palm Bay, FL

If I could give zero I would. These 5 star reviews have to be friends or people they have begged for good ratings. There was MOUSE CRAP in my belongings when I moved them out recently. They never answer the phone and even if you leave a VM they don't call back. The 1 and yes only one time I actually got to speak to someone on the phone there she was completely rude and unprofessional and hung up on me. There are way too many options in this area to choose this place.

The customer service is horrible. When initially calling they gave false information as to the price, insurance and the location of the unit. Then 5 months later a huge price increase. Tried calling and leaving messages numerous times to ask about the price increase and with no response. It also indicates climate control but units are actually hot . Beware.

I just want to say how amazing Britnaie is and how helpful she was today! She was so kind and went above and beyond helping me and my family during this holiday season. May God bless her sweet heart!

Love the team at this location alway helping me and my family

Britanie and Whitney are always very helpful.

Britanie is the best! I came in to make a payment and ended up getting a ton of good information and excellent customer service. Thank you for all your help 🙏

The Management at 888 Palm Bay Rd NE Palm Bay, FL 32905 is amazing. Highly recommended. She saved me when I was in a tight bind.

Great place an clean, Whitney was very helpful.

This place is very clean and secure. And the staff I fabulous, Britanie was so nice and extremely helpful at answering all are questions

The office staff here is very friendly and easy to work with and the facility is clean and well maintained. I highly recommend!

Extremely helpful! Help me pick the exact size I needed and made sure to help me spend only what I needed! Britanie was beyond amazing!

Britanie was very helpful and patient , she tended to all my needs and she provided lovely service. Thank you so much!

Great Experience, very helpfull. Storage unit was clean. Recommend

Yesterday I needed a storage asap and the manager on site Britanie was super helpful, fast and efficient. Greatest experience.

Great experience with Britanie thank you again for your help.

Britney was Fabolous today adhered to all my needs plus ! Wasnt expecting thr grayification so yeah yhere a go!

I would recommend Pulic Storage to anyone. Britanie was the one who helped me and her kindess and wonderful customer service would keep me coming bac. Thanks Britanie for all your help!!

HJ(from Babcock location) was covering late Friday night at the end of the month and it was so busy! She helped all of the customers and answered all of their questions and was so pleasant to work with. She helped me transition my unit and also answered the many questions I had as well. She offered help and follow-up, even though my location isn’t her building. I would love to have her at my location permanently!

It’s was good the front deck is patient helpful in I feel comfortable with u guys thx u so much 💐

Very clean and staff is very nice and helpful

Everything was fine

Excellent service, friendly and prompt!

Britney was extremely knowledgeable and helpful in helping me setup and later close out my storage unit. I am grateful for her.

Great location! It was very convenient from where I'm currently located and easy to access for my move. The property desk assistant (unsure of her title) Brittanie was very helpful each time I came in; she is extremely polite and very knowledgeable about the use of the app, storage unit details and the entire application and move in process. I would highly recommend this location to anyone who needs easy access to a clean facility with great prices and excellent service.

Excellent staff and property. They even referred me to a great moving company. J &J family moves are the best.

Whitney was very helpful with great customer service! Highly recommend!

Very nice clean and secure

Brittanie was so helpful and patient with me and my issue with moving in!

Marjory and Britney were very helpful

Britanie was so kind and helpful! The call center messed my email up and I was on the phone for a long time trying to fix it, bouncing back and forth for almost a hour. She fixed it for me in just a few seconds and now I can access the app. Thank you so much, Britanie! 🫶🏻🫶🏻🫶🏻

Jenn and Marjory were extremely helpful and made the process very easy!

Great storage unit great customer service love Brittany will rent again from them!!!!

Splendid storage

This place unfortunately doesn’t have climate control at least it doesn’t feel that way inside it’s always 84 degrees to 81 degrees very hot. And not clean at all. Some staff is rude not helpful with much attitudes

Super quick and easy process. Britanie was super helpful and reviews about her were actually the reason why I chose this facility. Definitely agree with the reviews. Highly recommend this place.

Love the team there. Britney is a great manager and she always helps me out when I Have a question about My storage unit. Thank you britney for all your help👍

I cannot speak highly enough of Britanie, Property Manager. She is kind, patient, professional, and a winning personality!! Britanie knows her property rules & regulations she won’t steer you wrong. Britanie is a keeper!!!

BRITANIE, a long time associate of this storage facility, is the lady who has helped me numerous times during the seven years in which I have kept my treasured belongings at this location. She is always very professional, friendly and always willing and able to assist with storage needs, questions and resources whenever she can. She also makes sure that the competitively priced, video-protected property is always kept very clean and well maintained. When my company grows to the point of needing a vice president Britanie will be the first person to which I offer the position. 👍🏻😊

I love this location! It's convenient and easy to access when I need to. The best part is the young lady Brittanie that works the office. She is always kind and polite. She is always willing to answer any questions I have and is very knowledgeable about the different units and rates as well as the processes to rent. I would hands down recommend this location to anyone. I would also drive out of my way to utilize the units as they are well kept and come with such great service!

Britanie did a great job answering my questions and at providing information about the units

This place has only went downhill over the last couple years

Kudos to Marjorie at Public Storage Palm Bay for going above and beyond and getting my storage unit set up— and on a holiday at that! Thank you :)

Employees are rude and disheveled facilities clean but they let people hang out on the grounds just going in and out I saw someone using a drill to open a storage door at first, I thought he was an employee but then I realized he was kind of with this big family living out of their cars and they kept going back-and-forth inside of the facility but didn’t come out with anything and then they just left but it left me feeling like he trying to break into that unit and where is security and someone check your camera or something so the next day I come back to finish up dropping off my items which now I’m a little bit leery of but hey, it is what it is right now and there’s a whole crime scene investigation going on over here cops everywhere I don’t know and maybe looks like if if it was A robbery or something or someone broke I’m thinking wow maybe those were the folks I saw yesterday but I don’t wanna accuse anyone. I am not a police, but I just found this to be coincidental. I’m gonna go get me another extra lock and hope for the best

Spoke with Brittanie and she was very helpful with all the questions I asked

Tatiyannah was very cordial and efficient helping me get my storage unit.

Brittanie at the front desk did fantastic at describing the information when getting my unit and providing excellent customer service.

Nice storage unit area. No problems so far. Wish it were a little cheaper per space. Employee, Britanie, has always been very helpful each time I needed support and had questions. Thank you, Britanie!

out the door with free month 80$ lock insurance, low low recover for insurance if any one has a storage room with only 2000 dollars of personal property would rent but who dose ! admin fee for what it's on line and will raise rent in 90 days from customers I ask.. all important for budgeting renters. Seinors on SS. will lock u in at closing. No exceptions and if u happen to spend to much time their they ask to move out not good for those businesses needing extra space. Clean no restroom or electric this is overview of 4

They did mess up my bumper skin & never cared or paid for it.... Never even apologized for it.

Jen was very helpful, amazing and funny.

Great staff!! Helpful

Marjory was great

Price was different online but will say property manager is great and super informational aswell helpful, the price is right

Friendly

I’m baffled by the great experience others have had with Brittany here .Every time I’ve had to go into the office Both employees seem annoyed that someone is coming in . They sit there doing the least possible sipping on their latte . Today was the 3rd time I need to go and ask a question and she doesn’t even reply to the good morning . No greeting at all . I came to ask if anything had been turned in to lost and found and she dismissed me with “I haven’t seen anything” didn’t even ask details or how she could help . Same “why do people keep coming in here “ attitude I’ve received every single time . Place is clean yet pricey . If they at least had good customer service that would be awesome . They can’t even get their review replies right ! Read them you’ll see they are thanking those that have them a bad review with a copy paste response . I would never reccomend this place to keep your safekeeping’s

The property manager was very informative ad helpful

Very friendly staff and very clean facility. Check in was easy. Brittany explained everything and made sure I didn't have any questions. I will definitely use this company in the future.

Anthony and Brittany are super nice and helpful and welcoming, units are spacious, dry , and very secure. Awesome place! Look forward to leaving my things here!

Quick and easy start up. Very helpful. Would definitely rent a unit here again.

Anthony Ewing was awesome explaining everything and made things very understandable and easy for us. Very professional.Very clean unit! And Brittany was so profession on the phone as well.

Very pleasant

Great Service , Fast And Polite

Anthony was very helpful and it was a fast and easy process

Excellent storage place. Great service. Anthony provides great customer service. Aswell as the girl at front desk sorry don’t remember her name. They both are very helpful very kind and attentive

Nice place. Secure and clean. Britanie the assistant manager was very nice and helpful.

The only thing this place has going for it is kind staff and the unit is clean. Other than that, not impressed. Multiple issues with them unable to keep a debit card on file; then sending emails claiming I’ve defaulted on my lien. Issues being able to physically access my unit; they changed my lock within a day when I “defaulted” and hadn’t notified me yet that there was a problem. Just raised the rent to a pretty high amount for how small of a unit I have. As of now, latest issue is my gate code has just magically stopped working, so I once again cannot access my unit, and I unfortunately arrived after the office closed at 6 pm. No customer service if there is an after hour issue; you’re on your own till they open in the morning. I will be moving my items out as soon as possible.

Easy, friendly and convenient! Made my life easier.

As of today, service and location is awesome. Thanks 😊

It's amazing experience meeting Britanie Allen who help as what kind of storage we need and she give as details and quick set up very knowledgeable. Very impressive customer service I felt so comfortable to ask questions and most of all always smiling that make our day easy . I will recommend this place especially Britanie.

Great location and very clean. Anthony has been a great help. Highly recommend

Friendly and fast affordable

Clean property. Nice staff. Great place to store

Easy, fast, and simple came in and everything was done in 5 minutes. Very friendly and professional.

Clean and friendly. Very straight forward with nothing hidden.

I walked in expecting a long lengthy blah blah just to get a storage unit, but this service was fast and painless.. I walked out with a storage in less than 10 minutes. I even was able to view the unit before agreeing. Britanie was extraordinary with her customer service. She answered all of my questions respectfully and was really quick. I'm so impressed and happy to have a safe space to unload my extra belongings. I love thats is a gated storage unit and I feel very confident that my items will be safe.

Anthony was very helpful with getting us our storage units! There is plenty of access to the building here and we were able to get exactly what we were looking for.

Wonderful experience great customer service

Anthony was very pleasant and informative. I will be renting a unit out today.

Very fast service and also exceptionaly professionalism

Friendly, professional, great pricing and easy sign up

In a pinch this place came thru. Anthony gave us a great deal and was very kind.

Anthony and Britanie did a fabulous job.

Anthony took care of our crazy situation. Very good people I recommend this storage facility to everyone.

Anthony is great. He went out of his way to help.

Anthony was very efficient and helpful, and I was set up with my unit in no time

Brittany was the best …. Cant even believe how great this service was… wish i could 10 stars

Britanie was amazing an very helpful throughout the process

Reserved my online, shirt and easy process. They were very helpful and welcoming, overall a great experience and would certainly recommend!

Super helpful service. I am military and they took care of me while I move out.

Excellent staff Safe and secure. I was able to reserve a unit in minutes!

Anthony, the manager, is very helpful and thorough!

Updated: copied from my email response last year. PLEASE everyone stay away from this horrible unsanitary storage. "The unit was left open after the lock was cut or someone put a dead animal in and it is rotten as shown in the attached image. On Saturday 8/7 when vacating the unit the present staff refused to clean it up even there is nothing in its way as shown in the image. THIS IS ABSOLUTELY UNACCEPTABLE BY ANY HEALTH STANDARDS! I demand an investigation and a monetary compensation by the storage management into this matter immediately." NO compensation at all! HELL with them! Updated June 2021: another big 15% now the rent is $220 after ONE year from $170, a hefty increase of $50 PER month just after ONE year! After only three months since June 2020 for a 10x20 drive up unit on Palm Bay Rd, FL location for a total $170 when signed up (already more expensive than Public Storage at $132 at the time), they jacked up a hefty 14% on my monthly rate to be $193! Before I signed the contract they promised me verbally that there would NOT be a rental increase for at least 12 months even it is a monthly contract. Totally scam and dishonest! I'll have to go to Public Storage or others for much less WITHOUT a sudden big rate increase after only three months.

The prices for some of the storage units are pretty ridiculous. $130 for the smallest unit. I also don't like the customer service they provided. I emailed and called multiple times trying to get in touch with someone so I wouldn't be billed for the month after I moved out of the unit. However, no one was able to be reached or returned any of my messages. I was still billed for a month of storage when I had moved out a week prior to the billing date. Extremely frustrating!

Excellent customer service!

Buyer beware. Go elsewhere. I purchased a storage unit on 23 May 2022 at this location in Palm Bay. Everything was super easy, seemed to be what I needed and I thought all was well. I paid around $105 for the month of May, even though there was only a week left but was informed that there was a special running for a free month, so June would be free. Cool, sounds good. June 1st, I check my bank account and there's a $200 charge from Simply Self Storage. Confused, I drive down to the location and spoke with the Manager, Anthony. I told him what had happened, explained everything that I was told from the employee that helped me on 23 May. I thought it seemed like an accounting error, they'll handle it. He told me that he would have to look into it and check to see what promotions were running that day and that he would call me to let me know when he could confirm the refund. He said that those promotions are only available during certain times, so if 3 or 4 people had bought units earlier that day, I may not receive that promotion. But since the employee who sold me the unit told me that I would receive the promotion (and did not mention this stipulation of possibly not receiving it) for a free month, I was under the impression that I got a free month. Right? Wrong. The next day (today) I received a call from Anthony stating that I would receive a 50% discount, therefore a 50% refund on the $200 charge for June, when I complete the move-out process before July's payment. Not only was I not counting on being charged $200 from Simply for June, but I would have to wait even longer to be refunded half of the charge. I explained that this was not what I was sold by the employee that day, and he continued to assure me that "per our conversation June 1st, I would receive the 50% discount". I didn't sign up for a 50% discount; I signed up for the entire month of June free. I asked if the employee may have misspoke about the entire month of June being free, which in the end, would have been easier to understand that mistakes happen, oh well. It was the tone and his statement of "Yes she works here, but I am the manager and per our conversation, you will be getting the 50% discount". My original transaction was with the female employee, he was not even present that day. I am the type of person that when a restaurant gets my order wrong and I don't even bother saying anything. I don't want to be an inconvenience. I never leave reviews, let alone bad ones. But I am deeply disappointed in this establishment and the way they chose to handle my situation. I guess I'll just go through this process, take a few weeks (hopefully) to get my money back and learn my lesson. Hope this helps anyone in the future looking for a storage unit like I was. Like I said - Buyer beware. Go elsewhere.

👍🏽👍🏽👍🏽👍🏽

Definitely recommend this location if you are in need of storage in the area! Brittany went above and beyond to help me with all my storage needs and questions, I will be renting here soon and look forward to the positive attitudes here

Simply Wow. From the welcoming smiles going through the safe and secure gate to the moment I leave, Nothing short of a fantastic experience. Thank you for the postcards as well i receive every few months reminding me how great it is to have several units!

Anthony was very informative with our questions we've had with our unit. We'll come back to share our experience in a few months :)

DO NOT RENT HERE IT HAS BREAK INS AND DOES NOT CHECK I.D. ALLOWING ANYONE TO ACCESS/CHANGE YOUR ACCOUNT!! THE STORE MANAGER ANTHONY IS THE EPITOME OF AN ARROGANT ATTITUDE AT A LOW PAYING JOB WITH A DISGRUNTLED EMPLOYEE THAT HATES THEIR JOB! HE WILL GIVE YOU MORE ATTITUDE THAN ASSISTANCE. He and his staff allowed an individual that is not me to access my account with them, make changes to my locks, and etc while I travel serving healthcare. His only way to help me was if I come in since he and his staff have already made the breach of letting someone else control my account. It’s a nightmare when something as simple as this is made to affect you in and forcibly steal your time to constantly deal with. Like my goodness it’s just a unit rental place, I have numerous in the many states I’ve lived in and I have NEVER had such inconveniences complimented by a blatant disregard for my belongings and rights before!

Great place to store your belongings, Outstanding customer experience from the start. Very professional and knowledgeable. Best storage facility in Palm Bay. Would strongly recommend to anyone for a short time storage or long term to accommodate your needs.

Anthony and Brittany were are awesome. Very helpful and informative about the property !!

Raised the price twice in the one year I’ve been using their unit both times without notice the first time right after I moved in and now it has doubled in price. Don’t even waste your time calling cause they’ll forward you to voicemail and then fail to return your call. A shed financed would be cheaper with larger space than what they’ve raised my rates to without notice. Find a locally owned storage complex.

Very clean facility. Anthony is super professional and helpful! Recommended!

Anthony was very helpful explain everything in detail and gave great customer service. Thank you for your help!!

Staff is pleasant.

Great team. Convenient location. Units are clean and dry! We had a unit here for two years, and just returned to rent again.

When I discovered simply self-storage I was relocating from another state and most everything I owned had to be put in storage. I always received great customer service. this business is run by real pros . I recommend ........

Staff was super knowledgeable and helpful ! Britanie was super patient with us and had great customer service skills . Definitely recommend if seeking storage units in the Brevard area .

My mom said, "if you don't have anything good to say about a place or person, then don't say anything. I won't say anything more!

Anthony was very polite, patient and helpful.This storage facility is extremely clean and spacious. definitely would recommend over others.

I appreciate how professional the staff was and how they handled my transaction today.

Getting setup was super easy. Staff was very professional and knowledgeable.

They never let me down. Always have what I need!