Public Storage Self-Storage Units at 4660 Babcock Street, Palm Bay, FL
Mon-Sun Self Service - online & on-site eRental
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 58/moSmall 5'x5'
$ 58/mo $73Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 76/moSmall 5'x10'
$ 76/mo $95Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 115/moMedium 10'x10'
$ 115/mo $144Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 150/moLarge 10'x15'
$ 150/mo $188Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 188/moLarge 10'x20'
$ 188/mo $235Best Price LabelHurry!
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Palm Bay Storage Units On Babcock St.
When searching for self storage space in Palm Bay, this Public Storage is the place to go.
Conveniently located on S.R. 507 just north of Palm Bay Road, this location offers indoor storage units and outdoor storage units in a wide range of sizes. There are also enclosed units designed for vehicle storage.
A 5x10 storage unit is a great place to store hiking boots and fishing equipment for frequent trips out to Castaway Point Park, as well as beach gear for year-round trips to the coast via the Melbourne Causeway. Meanwhile, local businesses along the bay can use a 10x10 storage unit as extra office storage space for documents, supplies and equipment nearby.
Families moving from a house to a condo along Stack Boulevard can grab a 10x30 storage unit to hold large furniture and appliances, as well as boxes of clothes, children's toys and more.
The manager of the property lives at the facility and the storage area features keypad-code access for additional peace of mind when it comes to storing personal belongings.
As the town motto states, Palm Bay is "A perfect place to grow" and when a little – or a lot – of extra space is needed to grow, count on Palm Bay Public Storage to provide an affordable storage solution.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 316)
Marjory was amazing and very helpful.
Marjory was able to set us up with an amazing rate. I would recommend 10/10
Thanks Marjory yet again. You are awesome!!!
Marjory was awesome
Thanks Marjory for your help. You been great!!!!!
With the grace and glory of God apostle Charles was pleased with the manner of which Marjorie and the members of the staff in Palmbay Public Storage facilitated and helped and handled our getting a storage
Awful services this Public Storage does not work with you my belongings were in there storage from 2021 of April last year of December 2022 they Auctioned off everything that I owned I'm a Single Mother of 6 children the Employees are never in the office to speak to anyone nor make a payment everything is gone my 14 year old daughter cried she had brand new shoes along with her bike and art work my fire weapon was inside the storage no one never returned any personal documents far as social ID my children copies of there Birth certificates were inside I wouldn't recommend anyone to Rent this Storage at this Location
Marjory has been a great experience for me and my son .Very professional.. Thank you, Betty
Nice facility and the only one close by that's running the first month discount promotion!
Been with this place for 7 years. They are constantly raising my rent up and expect me to pay $260 for a 10 by 10 that isn't climate controlled and the ceiling in my unit is falling apart...they also didn't want to give me access to my unit due to a 80cent past due amount...the other property was extremely helpful
I lost my keys to the unit. I called the 1800 numerous times no one would help me. I went down there no one would pick up the live help. There "virtual assistant" won't help me. No response from the web contact from. It seems No one cares.
The service is excellent. The buildings are rundown and priced too high !
Awesome service! Thank you ladies. Appreciate all your help and kindness.
Marjory provided great customer service, she really helped us, thank you for hiring her!
The staff were very knowledgeable and friendly. Corlis and Marjory were very helpful with any questions, and patiently helped us deal with our unique experiences.
One of the main contributions to a successful business is the employees/staff members. I have to say that I appreciate the Customer Service/clarification that Marjorie at this location so kindly offered by answering some Questions I wasn't too knowledgeable about. Marjorie was very Friendly, accommodating, & professional. Showed empathy (which in my opinion this world is in need of). Public Storage offers many appealing factors 1 The user friendly app to open the gate and manage your billing. I love it! It's very convenient. 2. The Units are affordable based on the sizes as all storage places are pretty much the same in price. I am not to fond of the time 9-9 as I work late at times and I can not get to my storage in time. Yet, I am impressed with the Gate procedure and rules in place because I know my things have a better chance of keeping safe then a Storage Facility you can just drive into with no problems. If anyone asks I would say,"I recommend Public Storage, they seem to know what many of us is looking for
Decent storage unit.
Not the cheapest
Terrible place!! The property manager is rude and callous! My belongings were rummaged through and nobody wanted to help me. They told me to file a claim with insurance and to call customer service. I got hung up on 5 times. I had 2 chat agents who closed out the chat while I was talking to them. I was overcharged and nobody wanted to help. My bank had to reverse the charges because they refused to refund me the money they overcharged. I was set up for auto pay and it kept rejecting the card so I called to let them know and I was told my belongings would be ok till Friday. I came in and used the kiosk to pay. I received a notification shortly after saying my stuff was going to auction. I had taken a picture of the confirmation showing I paid my unit. I go to my unit and my lock was cut. The property manager refused to open my unit. she then gave me major attitude for being upset that my belongings had been touched and rummaged through. She eventually did and I found all my boxes had been opened and gone through. I emailed customer service and got no help. I'd stay FAR away from here!
Had to a storage unit and stop in here and met a woman named Cloris she was great. We had a nice conversation and got a unit set up for this weekend. She was a very big help and enjoyed everything about my experience at public storage. Thank you Cloris.
Marjory was very helpful even after hours. Thanks Marjory!!!!
Marjory was excellent service and help... was a pleasure meeting you and look forward to future business.... A+++++
Great staff, storage. Marjory is awesome.
Marjory was awesome! Her professionalism is outstanding, knowledge of company policy when asked were on point. Public Storage is lucky to have her. Great experience, I would recommend everyone I know to store here.
Margarine was awesome! She is always kind and courteous and goes above and beyond to satisfy the customers.
Marjory help me a lot. Thanks because of her I was able to get exactly what I needed.
I met Erin as I walked in. I had my reservation Transferred and she handled my concerns very well nd she was very nice nd fast. Thank you Erin.
I went to the facility on Babcock Street in Palm Bay and was greeted by Erin. She is an amazing employee, upon arrival there were 2 other patrons in front of me but she still found the time and took a moment to greet me and to let me know that it would be a few minutes. When it was my turn we had small talk and came to find out we have so much in common it was crazy. I would go back just because of the service I received from Erin, she exemplifies professional, courteous, friendly customer service.
Wonderful customer service! Ms. Corlis was great and very kind hearted. Promotion should be in the future!!!!
Enjoyed my visit Thank you Mrs.Aaron
I got the number off of a Google search and the Man I talked to was very thorough and found exactly what I needed in the closest distance possible. I drove right there to 4660 Babcock Street, Palm Bay, Florida 32905 and Erin was right on it. Had me out the door in no time and I was set. Kudos to the whole team effort 👍
5 stars for customer service, 3 stars for condition of the units themselves, so that makes a 4 star average. Everyone I've spoken with there, especially Marjorie, has been lovely and very helpful and accommodating. However the walls of the two units I looked at, including the one my stuff is in currently, seem to be pieced together with plywood and other materials and not really intact as whole. The door to my unit is rusty and kind of beat up, and I won't lie that I'm a little concerned about how well the roof will hold in the event of a strong hurricane. I guess that's what insurance is for!
Very nice customer service
Quite an awesome service, and great people working. Made it simple and easy for me to get my first storage unit, do recommend this place to everyone.
I moved from Indiana to Florida and kept my stuff in storage here for less than 2 months. When I went to take my stuff out of storage a lot of it was covered in feces from either a mouse or squirrel. I would assume squirrel due to the amount of acorns that was also broken all over my stuff. Not to mention live roaches and of course their feces. I expect some bugs but not to have to throw stuff away due to animal pee and poo on it. My wife wants to try to clean some of this stuff but I just want to burn it all. I filled an insuramce claim maybe their corporate office will make up for this sites lack of cleanliness.
Marjory was wonderful and went above and beyond to help us locate the right sized unit for our items. She followed up and made the process as easy as possible.
Clean units, fair prices, and friendly customer service.
I had the most amazing experience. I needed a storage last minute and the care I received from was beyond amazing. She went above and beyond and even stayed later than closing to ensure I was registered and the storage size would be sufficient. This is on a Sunday and of all days Memorial Day! Thank you for not helping with one but 2 last minute storage units. Even through all this hectic moving, you made my experience memorable. I appreciate it.
Marjorie was very helpful,Pleasant and informative.She explained everything in detail.
Erin helped us out today, great customer service and very friendly. Made the process and transaction quick and easy for us! Thank you Erin!
Erin was a very sweet and nice woman. She provided great service. I recommend coming here.
I had some small items I needed to store. This location is the best value in the area. I made a reservation online and was contacted by Erin the next morning to confirm my reservation and to arrange a time I would arrive by. I had a delay and phoned Erin back to tell her. She was very kind and changed my time for later in the afternoon and assured me it was no problem. I arrived and interacted with Erin in the office and took care of the rental agreement as well as setting up the auto pay for my account. Erin was friendly, kind and very professional. Her demeanor made you feel very at ease. This was a very good experience and I highly recommend this Public Storage location for your storage needs. If you interact with Erin, you’ll understand why I have spoken so highly of her. She is truly excellent at her job and is so kind.
Very nice and great customer service!!!! 5 stars all around. Another great public storage facility.
My experience today with Kelly at the 4660 Babcock ST Public Storage was so professional, and so very friendly in helping me today! It really made my day, how helpful she was. She is helping me move into a smaller unit to reduce cost.
A seedy, untrustworthy business among the worst available, along with rude, unfriendly staff. Your belongings will be safer elsewhere, away from roaches and various other pests.
Very welcoming it was my first time getting a storage unit so I had a lot of questions. Marjory Was very helpful and knowledgeable! Overall Great Customer Service would certainly recommend to anyone!
Marjory was great
My moving/storage situation was pretty dire and I needed assistance fast. Marjorie was super friendly, efficient, answered all of my questions and offered options that would help make my move easier. I feel really comfortable storing my stuff there. I know it will be in good hands.
Marjory was very professional. Kind. And Efficient. Ty.
Marjory at Public Storage was a blessing! We had a big move and it started out as a nightmare. However, Marjory helped turn our experience around. She went above and beyond to be accommodating. She was professional and super pleasant. We are so happy with her service and this location. Thanks again!
Majory was very awesome!!! She has gave me full satisfactory service. Unit was clean like a motel room before I got there. This is why it's a pleasure to do business with Public storage. Thanks!!!
Great personality good smile and great customer service. Marjory and the best manager on a long time
thank you for your time i had Pleasant experience with Marjory thank you so much you are so awesome
Very professional and helped me really fast !! Amazing people and very kind ! Thank you
Dinorah has had smart remarks/ comments and has harassed me since I have had the unit.
I would like to thank a representative named Lacey. She was very helpful, patient and professional. Thank you Lacey for making my experience a great one!
Dinorah was very sweet and helpful. Thanks so much!!
It was my first time with Public Storage and Dinorah was super kind amd very helpful in the process of getting me a unit. Would totally recommend
The customer service at this public storage is phenomenal! Would highly recommend if any is in need of a storage unit! Ask for Lorraine!
I had a issue came into the office and Lorraine was very helpful and great customer service and very thankful for her help
Dinorah, very friendly and very helpful.
Have you ever listed a house and was told 4 days later SOLD! Move out by Monday! Crazy right? Joyce at Public Storage on the corner of Babcock Rd and Palm Bay Road in Palm Bay took a huge chunk of stress away by helping us get into the proper size storage unit to put everything in and at a great savings to us! Highly recommend this storage place because of the great customer service. TS and NS
One of the attendants Lorraine was willing to go back into the office while she was preparing to go to the bank to make a deposit, she stopped what she was doing because I needed her help to update the information on my account at the storage place and she re-opened the office door and took me inside and was so kind updated my information even though she was trying to get to the bank before it closed. It is clean and practical. The storage place is affordable and easy to access. I have only been with them about a month but I am so impressed by the quality of the office assistance and that includes Dinora. Both of these women have gone out of their way for me. I have had mini storages in the past and this one surpasses the mall. The prices also are excellent. Shall I say more?
Lorraine is amazing! She has such great and kind customer service
Denorah was very helpful extremely kind and very informative I had many questions of which she answered with a smile will continue to do business here and will tell others about your service thank you so much
Dinorah Is the Best Employee I've meant at this facility!!!!
Excellent services! Dino rah was so helpful! Bilingual services!
It is hard to express how grateful I am for Dinorah help. She worked with me to cancel my larger unit, so I could move into a smaller unit. She made the process so easy. She is a huge credit to Public Storage. Sincerely, SA O’Hara
Staff made renting quick and easy!!!
I met Dinorah at public storage she was a great help. She was very good.
Deborah, she always is very helpful, all the time, I come to the property.
Great place, great price and Lorraine was such a delight! Best customer service! If I could give more than 5 stars, I would!
This is my first time using Public Storage. Ms. Dinorah is super nice and provides me great customer service.
I couldn't pay online
I’ve been a customer since Nov 2018. Our move in was smooth and effortless. The staff at PS was very helpful and knowledgeable. Ms Lorraine was fantastic and helped with packing recommendations saving me money, which is always helpful. Thanks Ladies!
Lorraine was extremely helpful after a long day of loading, got us in quickly to beat the rain
Dinorah is the best. Professional service, very helpful and she went out of her way to help me figure out what unit was right for me. And she was exactly right! Thank you Dinorah, you went over and above the call of duty. You made doing business with Public Storage a real pleasure. Moving in itself is very stressfull, but you certainly helped to ease alot of the pressure. Thanks again.
Great rates very friendly staff and very helpful !!! Very clean place .
Was very helpful with all my needs keep her.
I love coming Dinorah she is great. I come to this specific Public Storage just to see her. She is fantastic and provides great customer service. 😊
Lorraine is the Bomb!! Thank you guys for hiring her!
Great company love the security and atmosphere
Nice quaint location, stopped in and asked a few questions.... ladies were very nice!!!!
Ms.Joyce was absolutely amazing! Quick and made everything very easy to understand!
Have been a customer since Jan 2019. Best and most gracious rep I've met has been Ms Lorraine. The unit was great insurance for small valuables like important papers during hurricane season. Ms Lorraine kindly offered to inquire about a rent reduction after we received an unanticipated increase of 25% only six months after our start.. Thank you Lorraine...you're the only one who has taken our discomfiture seriously. Hats off to you...
Dinorah was so nice and helpful
Dinorah . She is the best, customer service representative, she should be promoted. Thank you to have her as a public storage representative.
I would like to give kudos to Teresa, who assisted me and my husband with the process of moving our belongings out of the storage unit we were renting and closing the account as we no longer needed the services. Teresa was very friendly and helpful, and we were very impressed with her customer service skills. We highly recommend this location as it is very well maintained.
Dinorah was extremely helpful esp since I was not sure when I would be in. Got me in and out within 15min!!!
Bait and switch. I reserved a unit with a confirmed move in date. Confirmed twice when they called and when I arrived with all my things they said the unit was no longer available. So much for cheap rates!
Deborah was great service rep and speak to language which good for company need more great people like you great job and services thank you
Lorraine at the front desk was so helpful today! Easy to talk to, and had all the info I needed! Thank you!
Excelent services Mrs. Dinorah treat us like family we feel greatful for all the help that she give us..
Do NOT trust this location 😡. Lorraine is shady...she stole my father's money & pocketed it, she's a fast talking scammer! I'v dealt with Public Storage is MANY states & this has NEVER happened. Lorraine took his money and NEVER gave him a
Lorraine took my father money and NEVER gave him a receipt. Her fast talking is a con. VERY dishonest and deceitful how she played on a senior citizen. I've NEVER experienced this at a public storage.
Dinorah at 4660 Badcock Street store has the BEST CUSTOMER SERVICE, she really helped me & I appreciate her. Also if I ever need a storage unit again, I would definitely use them!!
The units are gross! They are made of drywall and obviously have never been repaired. I looked at multiple units with gaping holes in the walls, exposing the neighboring unit’s contents. I ended up choosing the unit with the smallest holes even though I could still see through. There was also bugs in mine. If you are planning on keeping your stuff here long term I wouldn’t recommend it. During the 18 months that I kept my stuff here there where multiple price increases. To the point where I felt I had no choice but to move my stuff. It was nearly double from what my original quote was. If you’re late they will cut your lock forcing you to buy another when they could just easily ad another lock to your unit until you’re paid up.
.Dinorah was an excellent customer service rep. Thanks for your help in a storage rental.
Awesome staff thank you Lorraine
Dinorah was a wonderful person I thanked her for her assistance,she was very helpful and outgoing.
Public Storage property 25975 has the most amazing customer service! Shout out to Ms. Lorraine who assisted us! Excellent service, very friendly and knowledgeable! Thank you!!!
Mary was very nice and got me my storage unit in no time.
I can only speak to my recent experience with the Babcock St (Palm Bay, FL) location. I have no idea if what I experienced with this location is a fair representation of what to expect at all PS facilities. I started with an online reservation 2 weeks ago. After comparing prices, I selected my check-in/move-in date and the unit size I wanted, and provided my contact information. Within minutes I had a confirmation e-mail, complete with move in date and everything. EVERY SINGLE DAY FOR THE PAST TWO WEEKS they have called "to confirm" the reservation. What they were really doing was trying to use a scare tactic, telling us the units were in high demand, to get us to move in early so they could make more money of course. True to my original reservation details, we checked-in today. This is where they hit you with hidden fees. Apparently, there is a required renters insurance you have to purchase. They never tell you that on the reservation website. They didn't mention it in any of the confirmation e-mails. They never mentioned it during any of the 14 phone calls they made to us. But there it is. I've not followed up with anyone other than the management at this location, but I intend to contact PS to inquire about this required fee that no one thought important to mention anywhere along the way. Then, we tried to pay for the entire length of our storage needs up front - 4 months storage is all we need - and this manager wouldn't let us go ahead and pay. We had to set up a recurring payment schedule. Now, any respectable business would have no problem taking payment up front. That this place wants their customers on a monthly pay schedule tells me they are gunning for late fees and anything else they can squander. So, my advise to others is simple - beware!
Teresa was very professional, and also very nice.
I visit public storage today and Dinorah is very nice lady and help me get storage rental. She is very helpful. Thank you very much.
On our visit on 4-12-2019 by 5:00p.m. we appreciated the promt attenttion, proffesionalism and bilingual who attended us. Dinorah seems entusiastic, excellent custumer service. Nice place, clean, amazing area in having so courteous employee.
Nicole was so great and helpful
Dinorah was very helpful, and very patient and nice. I am very thankful for her amazing customer service! Highly reccomend.
Mrs Lorraine was very helpful, professional, with all smiles! ;)
Very high prices!
Good service. Reasonable pricing.
Dinorah was extremely helpful! Excellent customer service! Thanks so much!
Nicole was wonderful at explaining everything. She walked us through everything and took her time, while offering us all of the necessary amenities and advice for our duration of renting.
It is a decent storage place but personally I do think it is over priced
Great service from some staff!!!
Nicole was great. My visit was quick and professional. My storage space she suggested is perfect for all my furniture. And I would highly recommend this to anyone in need of storage. Thank you Nicole your the best.
How early can you open the gate
Buddy stores here and the ladies in office are always nice when we are out there with our bikes an quads.
Nicole is always super nice and a really great help !
Public Storage was a great place to store my household items for a few months while moving. The hours were easily accessible and it was a safe place to be. The staff was very kind and helpful. Diane was amazing, making signing up and exiting an easy process. Will definitely use again if in need!
Bill was very helpful in assisting us in finding he perfect storage for our needs. The pro he set us up with was perfect and customer service was top notch!. 5 stars
Great service and amazing lady thanks for the help.
Never had any other issue with them but the rent goes up by at least $20-30 every year. Soo...you punish people for spending money with you?? Ok. Lesson learned
Great customer service from Nicole! She was very nice and helpfull. Great personality!
Wanted to say when i walked in and to this public st0rage or the one next door the lady at the counter Nicole, always greets me with a smile and just knows what i need.wanted to give her a google at the other location as well so the other customers know how great she is.Will recommend this place to my friends and family to let them know how great Nicole is.Thanks again for everthing!!👍
Nicole is amaze. She help me through everything I needed. Thanks alot nicole...
Great prices vs competition. Nicole was very helpful in getting s a couple of storage rooms for us, including making sure we took advantage of all available promotional discounts. Would recommend this Public Storage to anyone.
Very courteous an always attentive to your needs.
Mary and the staff made it quick and easy for us to find the perfect unit to store our valuables. Mary made it a very nice, easy experience.
Wonderful service, A huge thank you to Diane. One of the nicest and understanding people I have met . Once again thank you for all your help Diane.
Please beware before storing your precious items here!! All of our things were ruined! They got wet and the smell of mildew won’t come off of our furniture! Not only was it bad storage but the customer service here is horrible! Not the location but overall in the company! They also raised my rate just out of the blue because they felt like it! I will never use public storage again and I will ensure any one that I know won’t use them either! Lost my business for life!!
Nice people. I had been here for 3 years. A few hiccups nothing major. The rate increases are pretty significant. My 10x10 went from $68 to $146 in 3 years.
When I call for a rate just give the rate. I was viewing my potential unit, when we were done I closed the door and the woman handed me a lock to lock it for her. I went to give her the key back and she said no that's yours now.. confused I asked is this included in the unit? And she said no it will be an additional $20, I mentioned that I had my own lock (I've had a storage unit since 2007, it's heavy duty) she then said well we need you to purchase this lock to ensure safety so I went along with it and told her okay. As we were walking past the units to go back to the office 50% of the storage units had personal locks so I told her my lock is just like that one and she said yeah but these customers have been here forever. I thought okay well the rule only applies to new tenants.. interesting. I go to sign the papers and she then mentions that I have to buy insurance for my unit mandatory that the lowest rate would be an additional $15 a month.. my "promotional" quote to rent the storage had already doubled within 5min. I told her I came here because you were the lowest rate now you're the most expensive for a 10x10. She wasn't rude and did apologize but I passed on it. It was a complete waste of my time, Everything was poorly executed and all the terms should have been mentioned up front not this whole bait and switch technique.
Nicole was AWESOME! She was very respectful, really knows her stuff. She was very pleasant and is very knowledgeable of every aspect of the job. Very personable, it's so nice to go into an establishment and feel like you are among friends from the start. I will definitely recommend this Public Storage location to all my friends and family. Nicole is TOP NOTCH : )
Quick registration and rental process. Affordable pricing for the unit size. Would definitely recommend Nicole was great, thank you!
I came back into the storage facility to get information about renting a space Diane assisted me in getting all the information that I needed. Diane treated me like I was a long time customer and that I really mattered to her. I left feeling like, I would be in a good storage facility. Diane gave me several choices to think about and to talk to me son, because he is the one who will be renting and paying for the unit. Diane suggested what she felt would be the perfect choice but left it for my son when he shows up to take the tour. PLEASE DON'T LET ANYTHING HAPPEN TO DIANE AS SHE IS THE ONLY EMPLOYEE THAT KNOW TRUE CUSTOMER SERVICE!!
Great place, and Nicole was super nice and kind! Thank you!
Stay away unless you want your belongings stolen. My son rented a room here and they sold him a lock, little did we know the locks they sell you are just recycled between customers. So I just found out that someone came with a U-haul truck and cleared out the entire locker. They just let anyone come up and clear out a locker without any questions asked. How convenient they have no cameras or any security system at all. I spoke to the manager, Mr.Pettis, he’s not very helpful at all.
Went into this place expecting to get the run around like I did at another storage place. I was greeted with a friendly smile and a very professional greeting, by the property manager Diane. She inquired as to what I was going to store and what size of unit did I think, I would need. She showed me 3 different unit sizes. She suggested that I might need the 2nd one for my storage needs. I was very pleased with my experience at the facility, and with Diane. I was in the process of thinking of what size I would need when another customer came in to make a payment. Diane asked me if it would be ok to take the customers payment while I was deciding what unit to rent. She was VERY PROFESSIONAL in dealing with that customer. The customer was upset that her rent went up again. Diane handled her professionally. I rented the 2 size that Diane showed me and thanked her for being both professional and polite in dealing with a upset customer. There should be more people like Diane in customer service area of companies. Again Thank You Diane for your politeness and friendly treatment of me and that upset customer.
Deb was great, thank you.
Came in with my brother in law to just check on the prices of what it would take to rent a space. When we went into the office we were met with a great smile, a very friendly greeting, and a professional employee. Diane asked my brother in law what he was storing, what size of a unit did he think he would need, and when would he be needing the unit. Diane took us to a unit showed us the size, and gave us the price. She proceeded to inform us that the price today might change tomorrow. My brother in law rented a unit, and Diane went over the contract in great detail. She also explained the gate hours and stressed them. I was impressed with Diane through the whole time we dealt with her. She made us feel like we were at home.
Very helpful and courteous. Will use this facility again. Mary was quick and efficient with the paperwork and checked up on us as we were unloading the truck.
Went in today and the person at the counter greeted me with a smile and was eager to help me with anything i needed.she was awesome person knew alot of knowledge...kudos Nicole Thanks again!!
Storage spaces look clean - the property is well kept - thank you Diane for helping me out.
I rented a Storage unit from Mary. She was professional, courteous & extremely helpful. LooK no further for storage, because this is the property to do business with.
Diane was most helpful.
I went to rent a unit today, and the process was quite easy and without complications. Thanks to Dinorah, who is bilingual, and Teresa for helping me with the whole process. They are great employees and they left everything clear to me without any doubt. I recommend this place 100%.
My Mother Deborah Moore has a storage at this facility. The Managers Mrs. Diane, her Husband and Mrs. Mary are great staff they are always helpful and efficient. My Mother has been with this store almost a year she is very satisfied with the excellent customer service she always recieve from these wonderful employees at Public Storage thank you all so much!!!!!!!!!!!!!!!
Worked with Mary today renting a new unit. She was very pleasant to work with. Great employee.
Service excellent. Prices great. Diane made renting very easy.
I came in to the property with my sister to find out about renting a space. We met with Diane who was friendly and professional. We checked out a space, and was given the information on what it would take to rent it. We did not rent the space on that day because my sister was not ready to move her items. However we have decided to go back to Diane's property and have her help us in getting into a space that we will need.
Very nice place and good service thanks you Mary
Only been here about a month or so...no complaints at all..the staff is the shizz..units are clean..hope it all stays this way! -Mustang Guy😁
Nice people clean facilities, just make sure you notify them when you leave or they will charge you for another month
Staff is always friendly and helpful.
The facility is nice, however your bated with a first month price which isnt really prorated as they say. Also, if you only need 2 or 3 days in the beginning of the month to move they charge you the whole month even though they are going to turn around and rent it out once you turn in your keys.
Mary was great, helping me get set up. The price was the best I've seen. Used them many years ago and always satisfied.
the only reason I give them a 4 and not a 5 is not because of Mary, its because of the way they nickel and dime you to death requiring insurance on unit and that you buy a lock from them, then try to sell you plastic mattress covers and damp rid and you actually feel like taking a shower when your done, problem is... this is never explained to you when talking to corporate and is not on the literature, the agent Mary was very nice and professional, the lady ahead of me got extremely mad about all of the charges, first month is called a loss leader,its to get you into the door, facility was clean and the gate was broke at the time I was there and I was told they were waiting on parts, time will tell, all in all the facility and the leasing agent were a pleasure but the policy of hard sell was not. Just do an honest, compassionate and professional business not a sales opportunity.
Deb was super friendly and helpful. She was able to walk me around the units when I had reserved the wrong size for my needs. Thanks!
Diane is awesome ! So helpful and kind ! Thank you !
The lady is so nice and efficient
do you have a rate for a single month? we are closing on both houses on Jan 17th and only need a unit from Jan 15th to Feb 15th
Just wanted to give an insite of my visit . It was very professional I spoke to a young lady by the name of Nicole who was very helpful and went to the ultimate steps in making sure questions,were answered and service was completed . An awesome worker!
Thanks to Mary she made my service easy and painless. Great service.
Always a wonderful easy experience her and Diane was very helpful with everything
Mary was very helpful and understanding helping us resolve our storage issue .thank you so much Ms Mary for this I will always grateful!
Mary IS AWESOME!!
Mary is da best.☺
Diane was wonderful. Explains everything and was very helpful
The utilities are about what you'd expect, but the staff there have been phenomenal. Both of the ladies that I've worked with there were super professional, kind, and very helpful. I would definitely come here again if we ever need another storage unit.
Had no clue what size to get within my stuff that I had Diane was awesome figured it out fit perfectly with the little room to spare so I could get at everything.
Thank you Diane for your time and information. We are in the process of selling our home and moving out of the area. Diane showed us a couple of units which would work for us. She assured us our stuff would be safe. The place is clean but needs a facelift. As soon as we sell our house we will be heading back to see Diane. Very professional and helpful. Thank you!
My daughter is attending FIT school. We needed a place to store her belongings over the summer break. We were very happy that Ms. Diane had a unit. Her things was just like we left them when we returned and was very pleased with the price and the service. Will be back next year. Thank you.
The service was excellent. Diane was sincere, informative and helpful. Im happy with the overall choice that I made to store my stuff here. Definitely will recommend to anyone who needs a unit.
Diane made our whole experience there absolutely wonderful. She was SO informative and helpful. My fiancé and I are new to the area and she made us feel so welcome. She walked us to our unit, showed us the size and made sure that it was to our needs and she answered all of the questions we had as to what would and wouldn't fit inside of it. She also made sure we had everything we need to move our things into the unit, such as boxes, mattress and couch covers etc. We left in a great mood and we feel extremely confident we picked the right place to store our belongings. I will definitely recommend this location to anyone who needs a storage unit in this area and I will recommend they ask for Diane! :)
I think the woman.. Diane.....gives great customer service.
Diane was a pleasure and a big help!
Great place to store! Diane was great and really helped me with renting a unit. Will recommend to all my friends and family
Mary was very helpful, quick and efficient, even in the face of distractions by other, rude customers. Prices are low, you're in and out real quick. Will definitely use again.
Diane was extremely friendly and helpful and the rates are outstanding!!!
Rachaele was awesome, Very helpful & professional. Diane also did her very best, they tried to get me a unit to fit my needs & succeeded. Thank you.
Very cooperative, very very helpful. The prices are reasonable. Come here and talk to rachaele
Mary is a good worker she always works at different locatings and she takes care of her customers very well . I recommend this property to other Customers.
Need more space gotta get to public storage
I just rented a unit today online. I was call right away this morning by Diane on my reservation. I went by later and Diane took me to view a unit and was very professional and friendly. She answered all my question and took care of me in a very timely manner. She is very knowledgeable in her job and made me feel right at home. Excellent job.
Great service! Bill was very nice and accommodating.
Great experience ! Nick and deborah were excellent help! Great place to store your things.
Came in with a friend to look at storage units. The manager Diane was very nice and helpful. Would recommend coming here if you need storage.
Service was outstanding and the staff was very professional. Diane made me feel very welcome.
Clean, organized, very well managed
Clean and great friendly help
I was at Public Storage last week to buy boxes. I was so thankful when Wendy helped me find exactly what I needed! She was so friendly, and took the time to make me feel welcomed. Thanks again, Wendy!!
The property manager, Diane, was very kind and helpful. She provided me with all the information and advice I needed to decide upon the appropriate space for my needs. The location is clean and well maintained. I recommend this self storage location to others.
Wendy was amazing to work with!!! Very friendly and knowledgeable! Great experience!
Wendy was extremely helpful and polite. She went above and beyond to make sure we got the right storage space at the right rate and really went beyond what I would expect from customer service. Thank you, Wendy! And thanks Public Storage for the nice specials you have online.
Wendy was a perfect employee to work with. Went out of her way to make sure everything was to my satisfaction. She made sure it was one of the best experiences I have every had at a business. Keep up the good work.
Great customer service by sales associate Windy. She really made my life easier with this process. I will tell all my friends about this place. Love it!
Wendy was very professional and explained everything about the unit that I was leasing. Property is well maintained and in a really convenient location.
Great friendly fast service, thanks Diane
Mary was very informative and helpful. It was a pleasure having her help us.
Location is very convenient for local residents. Manager, Diane, was a great help and moved me into a new unit in a matter of minutes.
Public Storage in general are CROOKS!! I wish I could give them negative stars, b/c they are that bad!!! They lie, steal, and cheat... I wouldn't recommend them to my worst enemy!! I certainly would NEVER recommend them to any friends. HORRIBLE COMPANY!!! READ THE TERRIBLE REVIEWS ON GOOGLE... You'd be hard pressed to find a single decent review however you will find many, many, many terrible reviews. Some Managers to look out for are Orlando... Alison Black... Horrible!! Andrew... Again Horrible... and last but certainly not least John S. down in West Palm, Ft Lauderdale I think he's a regional MGR... Please save yourself and your friends and don't go with the rip off Public Storage PERIOD!! It's all a lie and scam from day one of your first month free!! Lol... NOT!!!
This place is awesome Mary was very friendly the location and the prices are reasonable I'm very satisfied.
Went into Public storage on Friday the 8th of April. Was asking about information on a unit for some friends. Wendy was very nice and informative. She answered all my questions and she makes you feel happy with her attitude. Would definitely recommend this place to my friends.
my Grandson attends college down the street from this storage company. this is the third time storing and he has always had a giod experience. he has one more year to go and um sure we'll be back. thank you to the kind lady in the office.
Diane gave great customer service and it was easy to get to. Only wish you could rent a unit over the phone instead of in person for a corporate account.
Went to public storage with familt to rent space. The prperty is older but really well maintained. Clean. I was also impressed with the girl in the office. She was knowledgeable and friendly. Ive been to other storage places but never given the service as this place did.
Had a great experience here! The manager Diane is very friendly and knowledgeable. 5 stars!
Right after I secured a unit, I got a phone call from Mary. Before I was able to sign my new contract I called Mary, and told her I would have a hard time getting there before they closed, Mary said no problem , she said she would wait for me,good news I as able to get there on time. However when I got there my dining room table didn't fit in the unit and Mary got me some tools to take the legs off and fit it in my unit. She also helped me move it into my unit. WOW!!!! TALK ABOUT GOING ABOVE AND BEYOND the call of duty .Then I tried to give her a tip but she wouldn't accept it. Public storage should be proud and pleased to have an employee like Mary. Dan
Well maintained property, reasonable prices, I've had no problems
It a very good place to store it, they have a great costumers service.
We rented a 5x5 unit for a few months with them until someone they admitted to the property destroyed our lock. We can no longer access our belongings. When we told the property manager and asked they remedy the situation she said since we didn't spend $13 on their lock (you can get the same one from the $1 store) and used our own we had to pay for a locksmith the cut the destroyed lock off and pay for a repreplacement ourselves. They told us it wasn't their job to secure our property and made a pathetic excuse that they don't have security cameras, so not their fault. We purchased the mandatory insurance when we signed up for the unit, but was told there is a $100 deductible before it covers anything. So, we were told even though our property was damaged due to their negligence, they won't do anything. We were told it is climate controlled, it is NOT. They say $1 moves you in, WRONG. After their paperwork fee it costs $30. TERRIBLE PLACE WHERE YOUR STUFF WILL GET STOLEN OR DAMAGED AND THEY WILL SAY IT IS NOT THEIR FAULT AND MAKE YOU PAY!! Don't store your precious belongings here. Go to Malabar Rd by US1 and get a larger unit for $10 cheaper or to Acorn Storage on Port Malabar and get an AC unit for cheaper.
Diane was very friendly and helpful
had a great experience with Diane, she was very helpful...had me in my unit super fast...thank you Diane
I've been with this facility for almost 5 years. I've never had any problems till now. The wall between my unit and the one next to me is breaking. Aparently the people next to me pushed their stuff a bit too hard. I've manage to plug up the hole with some of the broken pieces and duct tape. It'll do for now, but I'm not entirely happy. I had a storage unit while living in Philladelphia and had no problems in the 24 years at that facility. Mary has been extremely helpful in explaining this. She's very friendly and outgoing.
Nice facility. Clean and easy to navigate without getting lost. Diane and Mary are very professional and helpful. Would use again if the need ever arises.
Great experience Mary thank you!
front office was very kind. it was my first time renting a storage unit and ive had not but good help and kindness from Diane. I couldnt ask for anything more!
This is a property that looks old. It's very well kept and clean the people in office are sweet. Its my daughters unit and I've had to go into office a couple times. My only complaint is that they are constantly begging for reviews. Not to say they haven't earned this review though..
Great customer service by Diane. She was very professional & informative. Would definitely recommend to my family & friends. Thank you.
Nice fast service and very polite people
it was a clean stable enviroment
Diane was very friendly and helpful. Customer service was great. Prices are low and you get what you pay for with the unit. It wasn't in the best shape. If the service wasn't so good I would have looked for a different storage company and paid more.
Nice clean place. Great Service. Diane is awesome!
Had absolutely no trouble at all moving in, absolutely no trouble at all moving out. Would recommend for any/all storage needs. Especially Diane, one of the nicest employees I've met who works with people.
We were completely lied to by the girl at the desk, she had told us that the insurance was a new law that we had to have! We were quoted a price online for 23 dollars to move in the unit. By the time it was time to pay they told me $57!!! I asked why so high, she said that the lock that they require you to use was extra. I refused to pay and she offered to take the insurance off, so I was flat out lied to about the insurance. What a bunch of bullshit! Next time don't lie to your customers and maybe you won't have empty units!!!
The service was very good. Diane is an asset to the company. She was very thorough with her explaination of the rules, policies,terms & conditions associated with renting a storage unit.
Diane made check in very easy after I made a reservation online a few days prior.
Our situation was very confusing and they were able to make sure all our needs were met. They handled our problem and really helped us out! Thank you so much Mary and her manager for being so helpful and kind in assisting us in renting a storage unit! We really appreciate you going to extra mile to accommodate us!
This Public Storage is very clean and the managers are very nice and the layout of the units make it easy to get in and out.
Called public storage first and spoke to lady in call center who did NOT advise of any extra charges for required insurances, however upon reaching facility spoke to a very pleasant and knowledgeable employee named Diane, who was more then willing to go over and explain all charges for and units available, she showed us units n pricing and was very apologetic that we had been misquoted pricing for first month and prorated 2nd month. If it had not been such a pleasant experience with Diane we may have taken our business elsewhere. We understood she was put into an inconvenient situation beyond her control as far as pricing and what was quoted to us by a call center. Thank you Diane for your patience with us, and explaining all terms to us and for staying after hours to take care of our needs. Diane is the reason for the 5 star rating
Wonderful help behind the counter and very clean
Ms. Diane has been wonderful. She is always there to answer any questions or deal with any problems that my arise. It has been a great experience renting with public storage.
Diane was very helpful and knowledgeable about what size units were available. Diane helped us find a unit that would fit what we needed to store and stay within our budget!
Great property, Great staff! The staff answered all my questions and made moving in easy for me. They kept my things safe and gave me a great deal. I recommend this property!
Diane made the effort to help me transfer a storage unit in South Carolina.
Great service from Holly!!! The storage units are very clean and the property is in a good location. Great place and great customer service!
I moved from out of the area and Diane was so professional and cheerful she had all my paperwork in order when I arrived, what a great reflection on Public Storage....Thank You Diane
Kept my stuff safe for 6 months while I waited to close. Great customer service ...
I could not have asked for a better experience. I relocated from New Jersey to Florida. I reserved my unit online. The move was very stressful. Upon arrival to Public Storage and being greeted by Diane to check in was a very pleasurable experiences. After looking at the unit, I was concerned I may have rented blindly and that the unit may not accommodate my needs. Diane assured me that my needs would be met. Thankfully, the unit was more than sufficient for my needs. In my opinion Diane went above and beyond to ensure I was doing okay throughout the unloading process, encouraging to take breaks and keep hydrated. Diane is simply AMAZING!!! I did a lot of research for storage units in the Palm Bay area prior to my move and I am so happy with my decision to go with Public Storage!!!! Diane made my moving experience so much better and less stressful. I returned the next day, and was greeted by Diane and Kaira. Its a wonderful feeling to have met both of these amazing ladies willing to go above and beyond and making my move/transition a pleasurable one!!! Choosing Public Storage was the right choice!!! THANK YOU for a fabulous experience!!!!
Vicky at the front desk is very friendly and helpful. The process went really smooth
It was really quick and easy!
diane handled my rental in a very professional manner. she had my paper work done in seconds, it was the best storage sign in i have ever had. thank you robert presley
When I entered my unit I discovered a piece of the ceiling had collapsed. I contacted Diane who was on duty at that time. She was very nice and helped the best she could. She showed great customer service and tried hard to satisfy a customer who was not happy. She even told me she could get me a different unit but they have no one to assist in moving the items. I feel Diane went above and beyond her job but at the same time I am not happy with the senior management. There is not a maintenance person assigned to assist with problems and I am not happy that the secured gate has been broken for over a month, allowing anyone to drive in. When I rented the unit the customer service people were very nice and helpful and I had a good feeling about the security of the unit. After having the gate open for so long I now have doubts about the security they once offered or cared about.
Vicki and Holly exceeded my expectations! Friendly, knowledgeable, and a flat out pleasure to work with. If you need a public storage unit I highly recommend this location. Best staff at any public storage ive been to.
Vicki went out of her way to help with my storage needs. Because of her service I stayed with this location instead of another bigger one. Thank you vicki
Diane was very pleasant, funny, and made my storage experience enjoyable. She was very helpful, very knowledgeable of the Public Storage products, and very professional. I would recommend this company, specifically this location, to any friend or family member. Thank you Diane! :)
This place is great!! Holly is wonderful and incredibly helpful!! Highly recommend this storage facility!
Mary Jane was very helpful and with quick, knowledgeable service as well as friendly. Facility is very clean and secure.
2thumbs up. Great all around friendly staff. Always clean . Nice to have carts that are available for use. Helps out a lot.
I researched online for the price and if the $1 first months rent was available for the unit I wanted. When I got to the site I found that it was available and that the unit size I wanted was also available at my local location. The website stated that the move in cost would be $23 and my unit would be approximately $25 a month, so I rented online. The next morning I received a call from Diane welcoming me to Public Storage. We set up a date for me to come in to see the unit and sign the paperwork. I went in and was met by Mary who showed me the unit and started my paperwork, this is where it all went wrong. I was told that they required me to have insurance on my things that I was storing (which Mary said they did not tell me about on the website) and was handed a contract to sign purchasing insurance from a company they used with the least expensive insurance being $11 per month. Then I was told that my storage unit was $29 instead of about $25, which on its own is not a problem. I was then informed that since it was the 20th of the month the rent would be prorated and that I owed $35 that day instead of the $23 I expected, and I would owe another $15 on the 1st of the month to cover the last week and a half of that month. So the smallest storage unit that was supposed to be $23 ($1 plus a $22 administration fee) for the first month and $25 a month thereafter was going to cost me $35 for the first month and $30.74 + $11 in insurance every month for a total of $41.74 each month. If I wanted to spend an extra $40 on a storage unit I could have gone somewhere else that I have used before. I wanted the public storage because it was much cheaper and I was not planning on using it for very long. I feel like I was completely blindsided by misinformation and when I asked about the totals and the breakdown on my receipt Mary had no idea what any of it meant so I was left completely confused with no one that could explain it to me. I will not use Public storage again and will go out of my way to have my things out of this unit before the end of October so hopefully I can get some of my money back.