Public Storage Self-Storage Units at 8550 Old Winter Garden Rd, Orlando, FL

La atención del servicio muy mala, no colaboran en nada y solo cobran caro.

Great job princess

Tara is such a sweetheart so helpful and always looking out for the customers!!!

Tara was very helpful and resourceful, thank you so much for making this transition for me and my husband simple!

Princess was awesome yesterday. We got an alarm from our boat. Usually this only happens if someone is actually ON the boat. Been parked there for over a year, never got an alarm notification. We were very concerned. I called the office, Princess went out and checked out boat and texted me a Pic of it. All good. I guess the storm was just that nasty that day. Princess relieved our concerns. Can't thank her enough. Update to their 'pat themselves on the back response': Pat Tara on the back, the company doesn't deserve it. NO. Public Storage is not happy to help, AT ALL. I went through costumer service and live chat, as forced by the virtual system. Zero help there. I couldnt even get a human on the phone, unless I called from a number not on my account. They were useless. I was already planning new storage options. The company is all virtual based, unless selling. Only Tara saved the situation and solved our problem. Public Storage, as a company, was useless and a terrible experience. Tara was incredibly helpful and completely turned around our experience. We had some issues with neighboring storage spaces and were very frustrated with the company as a whole. We decided we were going to have to go into the office to deal with the situation.Tara completely understood the problem we were facing, immediately rectified it, and even got us into a much more convenient space. Excellent service from Tara.

Tara help me she was helpful.

The worst storage ever. They have no support to help owners units. My trailer was stolen twice in a year and they didn't nothing to get the unit safe. Office open after 10am and the person doesn't help as well. You should never get this storage if you want your things safe.

Tara was very nice in helping us in getting the perfect storage space for our items.

Princess is wonderful thank you

I love princess she is amazing thank you

Princess is wonderful

I come here probably 10-15x a month minimum and every time i come here, Ms. Tara always welcomes me. Always asks if i need any help or anything. She’s great and makes my day at storage

I have been at this facility for nearly a year renting a parking space for my equipment. On 5/17 I was abruptly told I need to move my equipment off the property immediately or else I would towed. The issue was no cause of my own and the facility apparently is under some type of code violation. My biggest issue is not that I had to move my equipment although a grace period for a move out date would have been nice it's the fact I paid my rent fees and my money is not being refunded to me. I had nothing to do with Public Storage not maintaining proper certificates and as the customer I'm being penalized as I paid them for the month and had to go pay another facility storage fees to store my equipment. I am a local small business and if I could not provide services to my customers I would refund their money immediately as that is proper business etiquette and integrity. If you are looking to store equipment with Public Storage i would advise to seek another resource.

Just signed up for a space to store our van and had a great experience working with Tara to find the best fit!

Let me start by saying Customer service is everything! I don’t mind driving to another company or store in a different area for better customer service!!!!! Rosemary and the other lady that work there are awesome and very helpful. When they was doing renovations on the property. I wasn’t able to move my vehicle that was in storage, soThey hire a tow truck to carefully move my vehicle and park it somewhere at no cost from me. I appreciate that so much. They didn’t have to do that. Employees and Managers like that would help make a company successful and help retaining customers.

Tara is an amazing employee my review is based 💯 on her. The closest public storage to me went all AI kioske and I hate that. Loved talking to a real person and she was so great !! She is outstanding.

Ashley is so great and patient, she is so sweet with a beautiful smile.

Thanks Rosemary for all your help

The facility is nice but needs carts. Tara was very helpful and professional,

Absolutely best service . Was shown my unit and the seemly simple but weird locking process they took their time very happy thanks Tara

Princess, thank you for all your help.

I came in overwhelmed at the very last min on moving , and was very disappointed at my leasing office of such short notice. Until I came into this public storage location and was assisted by an employee princess sanders whom was very patient, showed great willingness to help and assist me even took a step of her great wisdom and gave me a word of encouragement to help enlighten my day . She was very courteous, happy with suck kindness and awesome customer service . I’d recommend that location and her specificity to anyone I know she really rocks !!! Great worker , and a poster influencer ..

Princess is awesome help, she answered all the questions i ahead with opening up a storage room. When I was frustrated she was vey patient with me. What a great experience

Princess and Tara great Job

Amazing customer service from Tara, super nice and informative.

Princess is an awesome worker !!! She greet with a big smile she answers all questions with no problem and she also make sure you understand the payments

Manager Princess was outstanding. She answered all my questions and showed me the best storage for my needs. I was embarrassed because my little kids were running around, she told me it was ok because she also is a mother and offered them candy to calm down.

Manger Princess is always so helpful , excellent 5 Star customer service. Communication is impeccable!!!

I have a unit on the 3rd floor and the elevator's have been broken for weeks now and the management doesn't seem to care I'm trying to get my stuff out of there but the stairs are a problem

It is now March and this location had one elevator broken since December. Their second elevator broke about a month ago. Neither has been fixed and I have no way to get items into or out of my storage unit on the second floor. However, they had the audacity to send a notice out today that my rental rate is increasing next month. The property management can’t get anything done. Everything seems to break there (elevators, gates, carts…) and it is a relatively new place. Horrible.

I recommend this storage facility; staff is friendly and helpful!!!

Manager Princess is outstanding and knows her stuff. She’s very nice and goes out her way for customers

Property Manager Princess Is Wonderful! She Helped Me Change My Email & Download The App . Thanks Again Princess!

A friend had his RV stolen from inside of the storage, nobody help him. The management never called to apologize or something else. Please TAKE CARE or stay away.

My RV was stolen inside of the storage and nobody cares, now I requested a History of access due the Insurance company process and I didn’t receive nothing.

Darrin was great. Easy service!

Thank you princess

Rosemary was awesome! She was quick and so friendly. HIGHLY recommend

Thanks Rosemary for everything today you are amazing.

Rosemary, thank you for going above and beyond.

It was a pleasure talking with zuri, she was very professional and extremely helpful in helping me sigh up for my unit

Princess amazing

Thanks a bunch princess

Thank you Princess for your help with my unit. You rock‼️‼️

I had a Great Experience with you guys. Excellent customer service and communication, thanks so much Princess for taking out the time to provide the necessary help and information needed.

Rosemary is amazing and very helpful!! They have the best prices and easy access. Highly recommend!

Rosemary is the best great customer service.

Thank you princess