I arrived just as they were closing. I was unaware of the hours. I had already made a reservation and I had a very stressful home situation where the ceiling was caving in from a tree falling into our home after hurricane Milton. We needed storage badly to keep our things from getting destroyed. Jase greeted me at the door and told me they had closed. He then asked me about what we needed and he concluded that I might not understand the amount of storage we need for our situation. So he kindly made an exception and patiently showed me the various sizes available. He was very kind mannered and spoke with a friendly professional smile and made sure I understood everything. I was very impressed with his willingness to help us in our time of need even though it cut into his personal time. He didn’t miss a thing either. I know from just that one visit everything to expect, the hours, the app, the gate, the doors, & lockdown. Jase is a great asset to Public Storage, he is a shining example of great customer service. I thank you Jase! My family thanks you!
The mgr was very precise and helpful to my storage inquiries. I felt welcomed and my needs met. Thank you.
Jose did a good job at explain everything and getting me situated. Great customer service!
jose was excellent, very helpful and told
me all my options for whats best for me.
Jose has been great at Public Storage! Very friendly and always helpful whenever I have questions about my unit
Jose is always friendly and willing to lend a helping hand!
Christine was Amazing!!! She helped us find exactly what we needed and answered all questions efficiently! She went above and beyond and we truly appreciated that!
I’m lucky to choose this storage. It have been 2 years since I brought my stuff here and Jose is the most incredible employee that always helps me with anything that I need. Always polite, professional and problem solvers.
Letty went out of her way to assist me with my needs. Amazing customer service :)
Autumn was very sweet and helpful. Very clean property.
Autumn was very accomodating & hospitable & made the rental process seamless
This location is always clean and the lady in the office (Autumn) is always really helpful and friendly.
Easy to reserve, quick service, fantastic staff. Jose was extremely helpful with helping me find a unit that matches my needs. He was super helpful
Jose helped me accomplish what I’d began to think was the impossible. His customer service sets the bar, and his professional demeanor and level of kindness are the epitome of perfection!
Jose was amazing. Excellent customer service. Happy customer!
Update- public storage continues to raise our monthly costs. We complain and they lower them for 2 months and then they shoot back up to over $300 a month! They value newer customers that lock in a lower rate than long term customers. We will be leaving despite the amazing customer service Jose provides.
Update- 7/31/24- they have now increased our storage fee to over $400! A month! We are leaving this facility. It’s complete abuse when you can get the exact same unit as a new customer for $150 a month. Outraged and abuse from this company. They bank in the fact that you won’t move your items. Beware! Don’t use them!
Jose provides an amazing service 10 out of 10 personable and 10 out of 10 informational cannot stress how good this guy is.
Jose is awesome had an issue and was taken care of and treated seriously. Great personality, very lucky to have him there.
Amazing service! I am glad I chose this location. The rates are great, but even better is the service. Jose is super helpful. He goes out of his way every time (with a smile) to make sure I get the help and supplies I need.
I highly, highly recommend this location. The facility is clean and easy to access, but the customer service that Jose offers is second to none! He is friendly, efficient, and genuinely caring. He takes his time to make sure you understand everything and answers all questions thoroughly. He doesn’t mind going the extra mile to make sure that your needs are met. Jose made a storage transaction a truly great experience. ⭐️⭐️⭐️⭐️⭐️
Jose is an amazing representative of Public Storage. He is always curious, friendly, and commimuncates well with our deliveries. Recently a key was not working well and Jose took the time to playbaround with the key to ensure the delivery was made. My company and I appreciate his hard work and dedication to his work!
Don't believe all the 5 star reviews, they are fake. Most of the people leaving 5 star reviews have only done 1 or 2 reviews which is a sure sign they are fake.
Went today to get my holiday stuff. Only two carts of which none were available. I even asked inside and was told they have two carts and if they are taken then you're out of luck so be prepared to carry your stuff.
One of two elevators were also broken. This place has gone way downhill in the years I've used them. You would think with all the rent they collect they could do simple maintenance and have carts available but they just don't care unless you are a day late with your rent. Then, they are relentless in contacting you.
Rent also just went up over 20% which is absolutely ridiculous. No companies raises rates over 20% at one time. I would never do that to my clients. This place is terrible.
Happy to say I found a new place that was less than 1/2 of what I was paying here. Oh and they have 4 carts so there is almost always one available. And, when I was there no more bathrooms.
So happy to be done with this place!
We would highly recommend this facility and this company overall.
It's the first storage unit we've ever had, and it has exceeded all expectations. Jose manages this location, and he is professional, friendly, experienced/knowledgeable and was extraordinarily helpful in walking us through the sign-up process, which, by the way, is exceedingly simple and fast. We walked in cold and walked out with a unit in half an hour. The space is clean, well-air conditioned and seems very safe and secure. The app and on-going electronic communication is also top-notch -- easy to access, use and understand. Well done all the way around.
Jose was very great today. Helped a lot with the storage unit. Thank you so much public storage!
Jose was such a great help to us today. This was our first time getting a storage unit and he was kind and patient with us through the whole process. He explained everything very thoroughly and gave us excellent customer service.
Parker and Jose were great, awesome customer service
First, I want to thank Jose for being easy to work with and very helpful through the whole process. This man has excellent customer skills and he is also very nice. My experience with this location went great! I highly recommend this location if you live near because it’s in the perfect area near all the shopping spots. Come in and see Jose he is definitely 👍🏽 amazing to work with.
Jose is a very courteous associate. He was extremely helpful with some special needs that I had.
Jose is very friendly, informative and super helpful as always! With two units there having him around is very comforting!
Jose, who seems to be there almost every day, is an excellent, friendly representative of the company. I have rented a couple of units there for over three years and he has helped me out on numerous occasions. A good choice if you are seeking secure storage with good on-site management.
Since I rented until I no longer needed the storage space Jose delivered an excellent service!! He was always happy to help me!
Jose was amazing--he really cares and goes out of his way--Is
Lost breed in an industry workin itself towards no human interaction
People need People. What a pleasure dealing with him!!
Jose was very informative on the types of storage units they have. Great customer service on assisting me create my account and choose a unit that worked best for my needs.
Jose was extremely helpful throughout the entire sign up process. He walked us through all of our options and made sure we felt good about our storage unit. I would recommend Jose at public storage to all my friends and family!
What a great experience. Jose, the Manager was very knowledgeable and personable. He helped set us up with a storage unit in about 1/2 an hour. Easy-Peasy. Clean and professionally run.
Jose was wonderful, very helpful and knowledgeable about the space and and services. I highly recommend this Public Storage.
Edit: Jose is still just as awesome!
Jose, just want to say thank you for all of your support and great customer service. You Rock!! Thank you for all that you do, sending you a Happy Holiday to you and your family.
After several months at public storage I was ready to move out and vacate my unit. Jose helped me and was both a quick and positive person! Would recommend this Public Storage based on Jose’s Customer Service!
My partner came to this storage and she mentioned how Jose assisted her every need. For Jose was kind, fast, genuine, and overall helpful to her. He’s knowledge and experience of the units and equipment went above any Public Storage she’s ever been too. She’s so honored to have him working at this unit. From me and from her thank you Jose. Your the best!!!
Jose was super helpful! Made the whole experience super easy and light! Would recommend to anyone 11/10 customer service from Jose!
Overall great experience! Jose’s customer self service is excellent he is very helpful and knowledgeable.
No carts to be found anywhere today. You should be ready with your own dolly or prepaired to carry your boxes in one at a time. And there's no one at the desk to ask if their are carts anywhere. The last time I was here when there was someone at the desk, I returned a full set of keys that apparently belong to an employee. Neither employees at the desk said one single word to me. I've also found that people here tend to use the loading bay as parking spots. There are better options around.
Jose was very enthusiastic and energetic about the process. He was very inviting and warm to me as the customer as I finalized my first unit rental with them. His aura is positive and upbeat and he informed me of all facility amenities!
Update - Came in with an inquiry and spoke with Jose and he satisfied all my customer needs.
Jose is a huge pleasure to work with! He’s fast, efficient, and very understanding! Makes everything breeze.
I cannot speak highly enough about Jose at this Public Storage location!! He goes above and beyond for this location. He’s the best property manager in this area by far.
Don’t believe all the 5-star reviews. Their sign up process is good and the gentleman that handles it is great with new customers and then instantly asks everyone for a 5-star review and people do it before they even move in.
First thing - they are absolutely going to raise you rent a huge amount after 3 months. I got a unit for $110/month. I asked if that was a promo rate or the actual rate. He said it’s the actual rate. At 3 months in they raised it to $165 / month. Read the reviews and you’ll see this is true. They do this to everyone and it’s a big increase.
I saw homeless people sleeping in the units. Think about that when you’re going there after dark and there is someone sleeping in the unit next to yours.
I just moved out and the elevator smells like someone peed in it.
The carts provided to move your items all have broken tires.
Can't recommend this property more. Jose was more than helpful with getting us moved in and taking care of any questions we had. Very friendly. 5 stars!
Great customer service from Jose
Jose was extremely helpful and informative in finding me a new unit to transfer into it
I got 2 storages and the process of making the reservation online was very smooth and easy. Jose was very pleasant and helpful in helping us choose the size we needed. He provided excellent service and called me the next day to follow-up and to check if we needed anything. Thank you Jose!
Jose is an absolutely wonderful manager. Helped me with all my needs. Keeps the property well organized and running smoothly!
Jose is very professional individual.
Super Friendly and helpful. Always with a smile and upbeat spirit.
Always ready to help me out when I'm there. what else can I say but all around genuine person.
Place is clean and staff is friendly. Jose did an excellent job showing me the the units and explaining how everything works.
Jose’s customer service is amazing, he took care of me with my broken unit asap. Thank you Jose you made everything smooth and Easy!
Awesome customer service Jose!!! Thanks you for all your hard work you make this place amazing!
This storage facility is perfect for the Florida heat. Jose was really helpful & personable throughout the entire process.
Jose was very helpful and knowledgeable. Facility and unit is clean. Definitely recommend
This was our first time using a storage unit ever, and we had such a breeze of an experience. Jose is an incredible property manager and was so helpful and communicative about move in and move out procedures. He even walked me around the property so I knew exactly what to tell our moving help and how to direct them. This location is so convenient, clean, and easy to navigate. Our items were in great condition, and it was overall a really easygoing experience! Thank you Jose!
5 Stars for Jose at this location. Great customer service and explanation of what this place has to offer. Would rent here again!!!
I had a really great experience booking a storage space at the Maguire Blvd location. Jose the manager was incredibly communicative throughout the entire process and had everything ready when I arrived - truly old school, refreshing customer service. Clean & secure space, friendly staff - all I need in a storage facility!
Jose was extremely friendly, knowledgeable, and helpful!
Jose' is so helpful! He is always willing to help figure out a solution to any challenge. Thanks Jose'
Jose’s customer service is amazing, he took me thru all the property and explained me everything about it. Thank you Jose..
Gus
Jose is very helpful, always willing to put in the work to get the job done. He is also very kind while doing so usually with a smile on his face.
Jose is great and always very helpful.
The manager Jose ALWAYS gives the best customer service and truly cares about your questions and needs! Great location being on Maguire and Colonial as well.
Jose was very nice and extremely professional and the facility was awesome
Good customer service and always very helpful
Seems to be a secure storage place in my trips so far. You will want to turn and go through the parking lot of the shopping plaza located next to the storage to get to the entrance the most convenient way, but once inside it does the job.
Jose was a great help today! He was a helping hand in showing me around the public storage facility. Make sure you guys come see Jose when you’re in the Baldwin Park Area!!
Jose is the man! Made everything super easy. Great experience!
Jose was a fantastic representative and extremely helpful . He made the whole process very simple and easy . It was a pleasure to work with him
Jose was very knowledgeable and explained everything that I needed to know about renting a unit.
José went out of his way to make the process as easy as possible for me. I really appreciate all his help
Jose was fantastic would recommend 100 person great job jose
Getting your life together is never easy, but it sure does have a magical little helper in the name of Jose at the Maguire Boulevard location in Orlando. He is very attentive and almost intuitive to what your needs are. I felt like he was a member of my own family and by the end of my storage unit needs I look back and don’t think I could’ve done half of what I needed to accomplish in my short time there without him.
José was so kind and super helpful. I accidentally purchased a rental for a unit that was too small. He helped show me my options and made the transition super easy and simple for me. I really appreciate the amazing customer service!
Jose was great! Very accommodating. Love seeing his smiling face when I come in for help
Jose was really helpful for my move in to my unit.
My wife and I have had a great experience at this location. Jose was extremely helpful and professional. Top notch customer experience.
Excellent service from Jose! All questions answered and very respectful and kind.
Sevice was amazing! Jose was so patient and helpful
Great customer service!
Jose was very helpful and accommodating. The storage unit is clean and well lit. I look forward to using these facilities!
Jose was amazing! He was professional and effective and handled my issue perfectly! A credit to the company!
I am a returning customer. Jose the manager gives excellent customer service. Highly recommend.
I can't say enough nice things about Jose! His customer service is excellent and he always tries to go the extra mile! He is an asset to the company! Thanks, Jose!
Jose was great! Fantastic service!
It has been a pleasure working with Jose. He has help us find the best deal and the space we needed.
Jose was great to work with! He made the rental smooth and was very accommodating.
Jose and his customer service are hospitable and full of support and knowledge.
I have had a unit here fir 10 years. I have known Jose for all these years. Jose is the very best customer service Manager I’ve had the privilege of knowing ! For years. He is helpful and knowledgeable to everyone who walks in the door! He is the best! He is the reason we’ve stayed here.
Jose helped me both on the phone and in person. Extremely friendly and accommodating with all of my requests. My organization's unit is here and as we transitioned from one ED to the next he has been helpful with getting us through that and how our unit works/paperwork necessary. Thanks Jose!
UPDATE: I originally rated this place a 5 because Jose is so nice but it's obvious the owners refuse to pay to have a bigger staff (which is comical since they jack up your rates constantly). Every time I come to this Public Storage there is no one upfront. I called and left a voicemail but no one calls me back and I'm waiting outside the office for a second time in a week. The last time I was here I waited so long 3 other customers came and went frustrated that the office was empty.
Jose is super helpful and accommodating!
Jose was great details and careful explained every details of the renting process he was great in assisting me kind and humble great talking to him love his vibe ! Very kind and helpful! Thanks Jose! You made my experience great!
Jose was very helpful and informative. Excellent service and adorable prices. Thank you.
Jose has been so wonderful to work with! From the moment we started the process he has been an excellent help.
Jose is always helpful and professional. I have confidence that my belongings are in good hands because of him.
I have used many storage places and Jose offered the best experience of them all. He is professional, helpful, and friendly. I would recommend this Public Storage because of Jose.
Jose was very helpful and professional. I highly recommend him and Public Storage!
Jose, was truly exceptional.
I was impressed with their level of knowledge and the amount of data that they had about the market.
His responsiveness was incredible.
The amount of effort and time Jose put into walking me through the process is unbelievable. Thank you so much. I highly recommend this place. will be staying here for a long time.
Jose is awesome.
Jose is the greatest. Very attentive, kind and Friendly.
Always helps me out. Been here for a while now and it was the best decision I made in my Storage needs. Jose made it all possible.
Jose with Public storage is amazing from customer service to his delivery. Thank you.
Great customer service from Jose, he’s usually always there helping were he can
Jose is always very helpful! We have many different types of deliveries and Jose ensures they make it into our unit.
Jose is a super helpful and friendly property manager!
Worked with Jose when I was moving from Public Storage on Semoran and he was outstanding in helping me move and getting everything set up for the transition. Great service and very friendly to deal with. Would rent from him agsin.
Good customer service form Jose who is a very caring and professional person.
We use this storage facility for our business. Jose is always helpful and accommodating with us sending our staff in to make visits to the unit.
I have used the storage facility for over 12 years with my work and I am extremely happy. Jose is an excellent property manager who is dedicated, very friendly, and hard-working. He does an amazing job getting packages delivered inside my unit. I highly recommend this location because of Jose.
Good service clean units amazing overall
Jose is amazing he’s very nice and friendly and he make’s sure you happy with the choice you’re making
Jose is absolutely the most helpful and responsive employee that this company could employ. I have rented two units for a couple of years and I am at the facility every other day, usually for a few hours each time. Any issue I have is always important to Jose and if he can’t solve it, he “pushes it up the chain”. As these rental spaces become ubiquitous, PS is fortunate to have a solid and Custer-centric employee like Jose.
Jose’s customer service was amazing so glad I chose this location
Letty provide excellent service. She even offered to stay later and show me the property and explained everything thoroughly.
Came to speak to someone in the office when they open and there supposed to be in at 9:30 it’s 10:30 and I’m still waiting
I needed a safe and conditioned space quick and Jose helped me find the best unit to suit my needs. He was super kind with great customer service and I’m very grateful to have had some help during my moving process. Highly recommend this location for your storage needs, thanks Jose!
Great customer service. Jose really looked out for me.
Jose was thorough and professional throughout the process. I’d recommend this facility for their services and cleanliness.
Jose is very professional and knowledgeable in every way.
Jose was super helpful and took the extra time to help out our crew.
The property manager Jose helped me find the right size unit and all the extras I needs to store my stuff. The loading dock makes things easy when it’s raining and the app offers all the gate features. Perfect place!
Jose is so friendly and helpful. I lost my keys and he helped resolve the issue in a matter of days. The facility is always clean and easy to access. I highly recommend! Thanks, Jose!
I visited the Public storage on Maguire blvd. on 06/19/2022. I wanted to acknowledge one of your associates by the name of Princess San. Princess informed me that she hasn’t been there very long. However, I was utterly impressed with the knowledge and professionalism she provided for me. Princess was so helpful and went above and beyond to meet my needs. Because of her, I will definitely be pleased doing business specifically at this location. thank you so much for Your time and patience with me Ms. Princess. You are a phenomenal Asset.
Jose Was Extremely Helpful And Knowledgeable About The Property. It Was Definitely A Pleasure Moving In With Jose. Jose Exemplified Premier Customer Service Throughout The Entire Process.
Love this storage facility! They are very accommodating and helpful. Jose, the manager, is a rock star. He had tons of patience with my decision moving in, he answered all my questions, and does it all with a smile and in a friendly way. I've had a unit at a few different locations throughout Orlando, and this location is definitely may favorite so far.
Jose is an extraordinary manager. Our family has had units at this location for years. He has always met our storage needs in a professional and friendly manner. He is a treasure - always going the extra mile!
Jose was amazing! Very helpful and informative, helped me chose the best unit for my pool table. Great customer service and great price!
Mr. Jose did an excellent job.
Jose was great! Would recommend for sure :)
Jose has been polite, professional and highly responsive. He has made it easy for me to move in
Jose is an excellent property manager in every sense of the word. He’s helped me a tremendous amount from move in until the day I needed to vacate and the facility was top notch as well.
Facility is clean, safe and convenient. Jose the on-site property manager is super helpful and very professional. Highly recommended!
José is amazing he has great customer service he is great explaining everything and guiding us tru the process. This place is great and I'm glad i have my stuff there safe with Jose taking care of it. Great price also and very clean place. Thank you Jose for everything you had done for me
This location is Amazing!! We’ve had our corporate storage unit here for years and Jose has always been a joy to work with. We’ve gone through quite a few different reps in this market and he makes it super easy for us to switch access and ownership of our account. We can’t imagine having our storage unit anywhere else.
Facility is nice and storage unit met my needs. Staff was great. Jose was on duty; he was very accommodating and made moving in much easier by helping where he could.
Jose was absolutely great!
Amazing customer service!
José was a great help at this location!
Jose goes over the top every time and makes sure our storage until is always up to par. Even helps us if we need an extra hand . His work is never unnoticed
Our experience with Public Storage was exceptional thanks to Jose. Quite frankly, he is THE MAN. He worked with us in a timely manner, answered all of our questions, and got us hooked up with a great unit. Would definitely recommend this location to anyone looking for storage solutions!
Jose was extremely helpful. He was knowledgeable, friendly, and professional. Helped take care of my storage needs. Would definitely use this facility again. Great location and easy access.
José was phenomenal to work with!
Jose was great. He was helpful from beginning to end. Couldn't have asked for a warmer welcome to the Public Storage family. Thank you Jose!
I’m one of the customers at Public storage and Jose is a great manager he’s very professional and no his job well I’m just complementing him on a good job
I rented a unit a couple of weeks ago and Jose has been great! He is always willing to go out of his way to help me and you can tell he has great relationships with the other renters at this location!
Jose was very helpful and informative, helped me with all my concerns. Would recommend him to anyone.
Jose was very helpful! Great experience
Jose was awesome. Got what I needed
Jose was very easy to work with and answered all my questions. We were able to get things set up quickly - great experience.