The storage facility is clean and well maintained. The staff is friendly and very helpful. Judson has been exceptionally helpful with showing units and with the rental process
Judson Murphy is the best of the best I was looking for storage in Oldsmar area and he not even helped me to find the best storage but he even helped with signing contract correct way and download easy way to open or close the gate when arriving or leaving. I mean there is not enough kind words about this gentleman. Please if you looking for storage in this building make sure you ask for Judson. Thank you 😊 very much again for everything. God Bless you.
We reserved a unit online and Astrid was quick to call and arrange a time to meet on-site with Judson to look at units. There were two in the size we needed and Judson was kind enough to show both in case we had a preference in the bldg. He was very patient and helpful.
Jordon in Oldsmar is great! Friendly attentive service with an empath missing today in customer service. The facility is spotlessly clean! Easy access and driveable.
the process was very easy to move from a smaller unit to a larger one at a different location. Thanks!!!
Outstanding customer service from Astrid! It was Obvious she enjoyed her job and helping people. She was friendly, professional and extremely helpful. I would highly recommend at this location.
I would give this review zero stars if possible. We rented a unit on the 2nd floor and on move-in day, we found that the elevator was not working and we could not access our unit. Attempts to resolve the issue with management was to no avail. Their response was essentially it's our problem and did nothing to remedy the situation.
They're really good at helping work out issues
Judson was so helpful! A very professional and kind man! Great location & clean..
Just downside my unit. Thanks for all your help Judson! Always courteous and professional. Public Storage is lucky to have you :)
I was going to give this place one star but Judson Murphy not only helped me access my unit after multiple phone calls to the "maintenance help line" he restored my belief that there are actually people out there who care and strive to help make peoples' lives easier. Whatever Judson is being paid is not enough.
Amazing customer service, Judson is awesome, I have several units at this location, and highly recommend it here!!!
Very seamless and efficient.
Great tele-help from the kiosk at the location to get me a new unit!
Judson Murphy really helped me this month, I was looking for a smaller unit to save some money and he notified me of a unit at a good price the minute it became available. He is always so thoughtful and helpful every time I go to public storage. The best employee this company has hands down.
At first, trying to get storage was proving very frustrating. The first property I went to only had a kiosk… No persons available. I had questions and I wanted to see unit sizes. I went to the other property two miles away. There was a sign on the door that said they were closed until 12. I came back at three and there was still no one there. I spoke to different people and got different information. Finally I was told I could make an appointment. I had not known this was necessary in the beginning. So, I met with a very very nice and personable and helpful young lady who I will call RM. She helped me get my unit and there were no problems. I do not like contactless society as I prefer speaking to real people. But thank you, RM as you made it an easy transition finally.
Judson and the team are amazing and so helpful! This location is clean, well maintained and very secure. I also find it very convenient as I live in Eastlake Woodlands right around the corner.
Judson was extremely helpful. Very knowledgeable of the facility. Great service.
If I could give a zero I would! This place is a ripoff. Over charge. Went to pull my stuff out and it was wet! Had to throw my king sized mattress and box springs away. Stay away from this place! They also make you buy their lock and you can't use it anywhere else! The property manager is useless and never returns calls. I paid for a 10x5 got 9x3.
Rosemary was courteous and professional as always.
Judson is a real asset to the company. He provides awesome customer service. Public Storage tried to raise my storage rent by nearly 25 percent. Of course, I could not keep my space with such a huge increase and was going to downsize to a much smaller space. Judson was able to help me out of this dilemma and get me some more time at the rate I was currently at. Thanks again Judson.
Once again wanted to come on here and give one of your employees a FIVE STAR review! Judd is such a great example of customer service done right -- always goes out of his way to help navigate issues that we have, and shows us great customer care! I wish every storage place could have workers like Judd!
Horrible. They about doubled my rent in a year. Refused to adjust it. I moved to Cube Smart and am now saving over $100 per month.
They raised my rent 74% in barely over a year. Yes, you read that correctly: 74% in about a year. Meaning from $178 per month to $310 per month. That is how they reward loyal, long-term customers.
The on-site manager (nice guy) put in a rent decrease request with corporate. When the response came back, they decreased my rent by a whopping $7, which is about 2%. I called the 800-number, and the person was curt and said there was "nothing we can do." Well, guess what? There's something I could do, which is move out and leave an honest review.
THEY WILL RAISE YOUR RENT REPEATEDLY ONCE THEY THINK IT IS TOO MUCH OF A HASSLE FOR YOU TO MOVE ELSEWHERE. Avoid this by renting from a competitor.
Ray is amazing! After some issues with my reservation and the customer service 800 number not being available, I was going to cancel and go to another company. However, with Ray's quick thinking and wonderful problem solving skills, he was able to find a solution and rent me a unit successfully. I truly appreciate the time he spent going above and beyond to help me!
Jud was amazing, absolutely top tier customer service. 10/10 would absolutely recommend, make sure to ask for Jud if you go there!
Easy to rent, process was easy. Judson was very knowledgeable and polite. I got the lock and insurance and he explained everything in detail.
Raymond was very knowledgeable and a pleasure! I called to speak about pricing options and availability and he was great! I will definitely be going to this location!
Great customer service from Judd, Place was clean and great prices.
Judson is exceptional and has been very helpful to me each time I come in. I recommend you Bless him exponentially.!
Thanks to Judson we were able to rent an actual affordable storage unit and am happy to have the room back in our home. Thanks for all your help!
Judson was amazing in helping us get our supplies! We are very grateful for him. We were stressed a bit and after meeting him and talking to him, he completely melted our stresses away. We felt very taken care of and he is an awesome person who is very very good at his job. If there was ever a person I met in my life who deserves a raise, it would be this guy! Thank you!
Judson has helped me so much whenever I came in here! He’s a life saver and the most gentle sole you could ever meet.
Judson, Judson, Judson, need I say more! This man is such a delightful human being, he is a wealth of knowledge, professional, and so very kind. An extreme asset to this company.