I came in today because I was having issues with the website and Ana Maria was able to help me get the issue fixed. She was very helpful and I'll probably just come in whenever I have issues.
Anna Maria was amazing. Very customer oriented, knowledgeable, and helpful! Great customer service! A pleasure to deal with. Give her a pay raise soon! She is a keeper.
I'm just gonna get straight to the point, I've dealt with some crappy people when trying to get a storage unit but Ana Maria here at Niceville is a queen. This girl made me laugh and answered my questions with professionalism. She didn't have no attitude and didn't make me feel stupid when I asked her questions. The place is nice and clean too.
I called yesterday because I saw this deal online and wanted to know more. The lady on the phone Ms. Anna Maria was very patient with me in answering my questions since I've never rented a storage unit before and didn't know what to look for. Very pleasant experience.
I've had trouble with inconsistent communications among team members when I was trying to upsize my unit. The day I went in I worked with Anna, and she was wonderfully helpful: apologetic for that which I had been told incorrectly but also willing to patiently work with me to accomplish what I needed in a way that was cost effective and convenient. The storage spaces are great and the facility amenities are amazing. The online pricing and promotions are hard to beat. My only issue was inconsistent instruction from staff on the phone, but I am thankful Anna was the rep who worked with me on-site. The only reason I don't give 5 stars is because of the frustration I had with conflicting answers between phone calls and an in person visit.
This public storage was easy and quick to move in. The spaces were clean and the elevators were very spacious. They also had trolleys to help move your items. The AC never went out for the year I used the storage unit. If I ever needed help there was always someone in the office. The representatives there were very kind and easy to work with. If you had to have a few pods dropped off to be unloaded/loaded for moving they allowed you to be able to do that. Making payments was easy through the use of their app as well.
Dawn was so helpful when I called for information that even if the competition was more I'd rather have good customer service!!!!
Awesome Kinsey was very helpful
After having an extremely negative interaction with another Public Storage employee, I was fortunate enough to have Nicholas assist me and solve the issue immediately due to his subject matter expertise. Nicholas was able to diagnose and immediately identify the problem and treated me with the upmost professionalism. His supervisors need to understand what a valuable asset he is to Public Storage. Update: another employee at this location named Anna Marie assisted with questions I had. She was incredibly professional and knowledgeable, thank you for your assistance!
Dawn is amazing! She helped us with an issue. She gave us two solutions and both were great suggestions. Reach out to Dawn for help. She makes the time for you and your needs! <3
Stopped by and was pleasantly greeted by Blake. He was very professional and shared lots of knowledge about the storage units. The prices are great and I look forward to returning and purchasing a unit from Blake.
Blake was very helpful and knowledgeable and was able to help me get the right size unit needed for my belongings.
Beyond amazing customer service from Blake, he answered all my questions and made me feel comfortable with choosing this facility to store my items here. Thank you so much again Blake
Blake was wonderful in helping resolve a late fee that was charged even though I had set up auto pay. Previous employee (no longer working there) did not set it up properly and Blake was on top of it. Helped get it set up properly, refunded my late fees, and gave me access to our two units. Did it all with a smile and positive attitude. I am happy to share a 5 star review when I get excellent service with a positive attitude. Must be grateful for competent service. Thank you Blake!
Adejah went above and beyond to stay behind and help me complete my lease ,not only did she go above and beyond she's very sweet and patient! Just amazing!
Central location, clean and easy to access each unit inside. Becca and Ryan were very helpful!
Great facility with competitive pricing. Becca is very helpful in exploring storage options. She answered all of my questions with ease. It’s truly refreshing to have an employee be compassionate with your needs. I feel confident my items are in good hands at this Public Storage location!
Becca was very helpful and pleasant. I'm handicapped and she looks out for me to make sure that I am safe when I visit the facility.
Becca was very friendly and helpful!
The site is clean and dry. Becca is very friendly and helpful.
Becca was extremely helpful and very friendly and answering all questions that I had about your services. OK
Nickolas was so sweet and so helpful. Helped me solve all of my problems in one phone call and then some!
Super friendly and helpful, I cannot thank him enough!
Nicholas was a great help getting things squared away after some confusion from the previous owners. He was incredibly friendly, patient and helpful!
Nicholas was super helpful and able to help me get everything straight with our account. We have multiple units and this place is great!!!
Nicholas was so very helpful & amazing with getting my lease switched & made it an easy process. This is the cleanest storage facility I’ve ever used & you can tell the staff takes pride in keeping it that way! I highly recommend them to my friends & family.
clean and thanks nicholas the help with the app!!
Apparently Public Storage is taking over Mullet Creek Storage. Stopped in to get all set up and switched over .. Blake was fast, efficient, great customer service and awesome personality!! Thanks Blake