Public Storage Self-Storage Units at 7000 Professional Pkwy E, Lakewood Ranch, FL

Door code and mechanism kind of fuked up. Other than that pretty decent.

Awesome customer service. Tabatha has been extremely helpful.

Tabatha and Frank were great and a pleasure to deal with. Highly recommend them.

Tabatha is a wonderful asset for this company. She helped me several times and also resolved promptly. Very informative and helpful. Thanks Tabatha.

Update: I am now on my third unit and Tabatha is still giving me wonderful customer service, she has come through every time I have needed something. She has been proactive in contacting me to follow up on my requests. I have moved now further away from this location but I still plan on driving the extra miles because of Tabatha’s great customer service! I stopped by the office to see if I could rent a storage unit. While looking online there was limited availability so I just wanted to work directly with someone. Tabatha greeted me with a very friendly hello and was very customer oriented in helping me find a vacant unit that met my requirements. She took me out to view the space and we went back to the office to secure it. Tabatha made the whole process easy, she did an outstanding job helping me! I would highly recommend Tabatha and this facility!

I wish I could give ZERO stars. No one is ever here and there are always issues with accessing site. The management is a joke and customer service is non existent. Be prepared to be over-billed as well. They do not care about their customers!!! They are nice on move in day and then they disappear leaving you with access issues and charge you for an additional month after you move out on time.

The worst experience! If you want to be able to access your unit, go elsewhere. I had a storage unit here and my door had a keypad for access which immediately started malfunctioning. When I went to the office (during normal business hours), the door was locked and no one was there. I called the main number and no answer. Called the 800 number and they said the manager was likely out on the property with a customer. Since I needed to access my property that was now locked inside my unit, I decided to take a drive through the lot to try and reach the manager to gain access to my unit. There was no one anywhere to be seen. I called again and left a message and then I left. The next day I returned again to access my unit, as I had an order to ship out to a customer and my inventory was in my air conditioned storage unit. Day two, same exact issues. This time I noticed that there is an apartment upstairs and there was a window open, so I sat in my car and honked the horn until someone came down. The woman looked disheveled like she had just woken up. I was able to access my site with a key she gave me, but I received no explanation of why the site was closed the day prior during regular operating hours. Unacceptable.

Great customer service at the Lakewood ranch store. They will help in any way possible. Management here is the best around. Place is clean and taking care.

Terrible service. We only needed to rent a unit for two months for a move and it was completely infested with cockroaches, bugs, and WASP NESTS. Ended up having to toss most of the furniture we had. No solutions or reimbursement.

Tabatha is the best and was so helpful

Tabatha was great to work with very proffesional

Shout out to Tabatha, no annoying paper work, very quick and respectful the whole time, and its a very clean office and property. Would definitely recommend to my family or friends. Thanks Tabatha!

This location is a joke! Everything was great when I made the reservation for my unit. 4 days before my move-in, I received an email saying my account was closed. I immediately panicked because I was moving and depended on having this unit. I emailed right away and called the following morning. I was told via phone I would receive a phone call back and resolution that same day. By the afternoon, I heard no response so I called again. I was told yet again everything would be fixed by the end of the day. No response, no return call, no return email. I called yet AGAIN the following day, was told again I would receive a response and follow up call by the end of the day. AGAIN nothing. I had to call as at this point I was supposed to be getting into my unit the following day. Anyone in a position to have to move and depend on storing their items is already stressed enough let alone have to run around and chase down someone to fix a mistake on the companies end. I finally get the girl in charge of reversing the closure of my account who gave nothing but excuses. “I was busy and getting to you, I got your voicemail after hours, etc” instead of apologizing and hearing my concerns she chose to continue to talk over me and defend herself. Absolutely rude. I called to file a complaint and received a $25 credit. What a joke. If you are looking for reliable storage, look elsewhere! There’s reasons they have deals and are affordable- because their service is terrible.

During an already stressful move. Tabitha provided customer service above and beyond and made my experience so much better! Go here for all your storage needs!!!