Decomposing dead rats, rat droppings, the smell of death, my furniture ruined and all I went to do was to get my Christmas tree and decorations to make my house pretty. I’m disgusted and traumatized by the smell. I’ve contacted the property manager Linda, still waiting for a call back.
Very friendly personnel .Carlos s always willing to help no matter the situation. I definitely recomend them. A+
I have been a customer for 10+ years and was interested in renting a second storage unit and held a unit online after business hours. Carlos called me promptly early the next morning reaching out to help me. He was courteous, efficient, answered all of my questions, and was able to take care of my contract rental before I left for the weekend. As a business owner myself, I see Carlos is a responsible team member who is genuine and has excellent customer service skills. He is definitely an asset to your company.
I had the pleasure of working with Carlos at Public Storage and could not be more satisfied with the service. Carlos was exceptionally friendly and informative, answering all the questions I had with thoroughness and patience. He made the entire process quick and easy, which I truly appreciated. I'm very happy I decided to rent at this location, thanks to Carlos's excellent assistance. Highly recommend!
My experience here was excellent! Carlos was super helpful and informative when trying to pick the best storage unit as well as breaking down the pricing. He was also very polite.
They showed me the storage and was very professional. Love the new technology about entering the facility with mobile phone
Excellent customer service. Amazing.
Excelente lugar en calidad de atención al Cliente precios bajos , limpieza del lugar , seguridad y clima controlado ....ENHORABUENA PUBLIC STORAGE
Carlos on duty was courteous, professional and informative. Returned my call right away. Thank you!
Thanks for helping out
Great customer service to Carlos and Kynaisha meeting customer needs and expectations consistently. So grateful for all the help you have both provided over and over!
thank you for everything carlos
Carlos , was an excellent employee! He when above and beyond to help me. I really appreciate it when employees help out . Thank You Dolly
Carlos helped me with transferring my unit and it was quick and it wasn’t a hassle.
Carlos fue de gran ayuda y muy amable!!
Excelente servicio... Carlos is amazing!! Explico todo muy bien!!! Muy amable y educado!!!
Muchas gracias con la ayuda carlos
My question I had today was satisfied by Carlos he was amazing
Kynaisha me dia un gran servicio y ayuda en mis preguntas
Carlos was amazing. He helped me out with saving money and moving my furniture to another unit.
Great experience!! Carlos was great and provided excellent service!!
Carlos helped me very much. He stayed late and was very friendly. I highly recommend this Public Storage.
I want to thanks Carlos for all his help with My Transfer
Carlos tried helping me with my issues that I had with my unit. Unfortunately due previous experiences I had with other property managers he could not help me with my issue. I feel he went above and beyond with helping me and wish he had been here to assist before I had moved out. As long as Carlos is still here I plan on renting again in the future.
Muy buena atención muy amable Carlos muchas gracias por tu atención muy buen servicio
Carlos did a fantastic job with helping me find the right unit
Carlos did a fantástico job with helping me find a unit
Carlos did a great job helping me with my banking issues
Carlos did a great job helping during my time with the company
Carlos did a great job helping Mr with my rental agreement!
Carlos helped me out and gave five star service.
the guy in the front counter the best customer service in years thanks💯💯💯💯💯💯💯👍
Carlos did an amazing job! Top class!
Carlos did a great job helping me out.
Carlos was very nice and friendly. good conversations, very thorough and was a helping hand. :)
If I could give them a negative star, I would. Recently, they had a rat problem, and all of my items had rat urine and poop. No one ever called, mailed, or bothered to let us know. I only found out when i opened my unit, I saw a lot of poop. And I lost more than $20,000 on those items. When I check the insurance, they just want to give us $150. And now they are looking for an excuse to not even pay me anything when it wasn't even my fault. 0/10 Do not recommend.
Carlos did a great job helped me out
Carlos helped me out with my rental 5/5.
Carlos me brindo una excelente atención 👍
It was good he showed me where my storage was and helped me get the right size
Carlos gave me five star service.
I wanted to commend Carlos for his exceptional customer service. As I'm currently pregnant, I had to wait for a call to make some payment changes. Carlos not only offered me a seat and water, but he was also incredibly kind, knowledgeable, and enthusiastic about his job. His assistance made the experience much more pleasant.
They are thieves. And even when you call them and call them out on it they just ignore your calls. Very unproffesional.
They over charged my card and now dont even want to answer their phone.
Crocks and thieves. Charged my card more then they were supposed to. Won't refund or pick up the phone after. RUN DONT WASTE YOUR TIME OR MONEY WITH THIEVES
Carlos helped me out with my issue. 5/5
Bought an auction, Amy helped me, I would recommend and come back just because of her.
The only thing I can say about this place is that if you want to lose your valuables to big rats urine, bring your stuff to this location. It is always infested with rats, is poorly maintain and always dirty. If I could, I will rate it to zero. I lost around $30,000 of mattress, sofas, cloth and expensive furnitures, and their lousy insurance offered $150.00. Then the manager offered a discount for 3 month and on the second month, they charge full again. I am tired of going to the office to fight for what is fair. My recommendation, don't trust your things to this place.
Lidia was the ONLY person I can say that really helped me complete the process of reserving a unit. Sadly to say because of her language barrier. I have rented multiple times with public storage and never had to encounter the hardest time just to rent a unit. Thank God for Lidia who knows what she’s doing and has knowledge of the company rules and policy to be able to explain to the clients. Hope you can have more employees like Lidia.
Kynaisha went above and beyond in helping me through a stressful move. This location makes everything easy and they are some of the nicest people. The manager on duty was amazing in explaining ing every thing in detail. I'm so glad this part of my move went so smoothly!
Lidia was very helpful, I would recommended this place to everybody! Jahaira was there, and she also helped me a lot!! Thanks!!!
Livia was a wonderful help when I ordered the wrong unit size. She helped get me the right size as fast as possible.
Lidia helped me so much. She is awesome😃
Kynaisha me trato excelente , me gusto su servicio ! Me hizo la vida mas facil ‘muchas gracias , excelente servicio ! Busquen esta chica , es la mejor !
Lidia and Kynaisha are very nice and very social. They help me get the best option for my storage. Thank you.
Kynaisha was very helpful! I came to ask a few questions she answered them all and was very patient.
Kynaisha was very helpful I came to ask a few questions and she was very patient .
Excellent customer service. Lidia went out to assist me to my needs. Thank you! 10 ✨️✨️✨️✨️✨️✨️✨️✨️✨️✨️✨️💪💪
Kynaisha and Lidia gave me great customer service amazing work from both
Lidia is a wonderful and helpful lady, I'm very happy she was there to help me, excellent cutomer service, thank you
Lidia was very nice, very helpful! Great customer service!
Lidia was great lovable person I love her very professional I recommend place is clean and perfect.They cared a lot about customers safety, and we had the support of district managers, regional managers,“I don’t think we would have been able to succeed the way we did without that support.
Lidia was so kind with us today! She took her time with us today and assisted us even though she was getting ready to leave for the day. She took time to show us the unit and got us signed up quickly.
Lidia is so sweet and accommodating. She assisted us last minute before she was closing up. Thank you for all you help and being so kind ❤️
kynaisha was very helpful with my move in process highly recommend her customer service is excellent
Kynaisha was really nice answering some questions I had for my dad . She’s always a pleasure to talk on the phone with and is very polite.
Hice una reservación en línea, y vine a la otra localidad, Lidia me enseñó el storage y contestó’ todas mis preguntas! Recomiendo este lugar a todos! Muy buen customer service!!
I went a few days ago to ask for prizes, the facility was closed, but Lidia was in the location, and she was very helpulf, she showed me the space , the size, and the location was very clean! Very profesional, I would recommend this place to everybody!!
Lidia excelente servicio y orientación es la mejor recomendación al 100%
Lidia help me answering all my questions,I would recommend this place,very clean property,and very nice lady,will come back to do the rental!
Lidia help me a lot, she gave a Great customer service! She is the best!!loved her
Great service today. Great prices.
I just moved out. Will miss Lidia! Good people!
I genuinely appreciate doing business here. Lidia at the front desk was so helpful, professional, well spoken, & kind. Really did all she could to make sure I felt I made the right decision for myself, & I’m thankful for that.
Excellente servicio y atencion... queria ir ademas para tomar un espacio conocer a Lidia... y verdaderamente que es un amor y sabe explicar y asesorar superbien!!!
Lydia and Stephanie give me a great customer service. They help all the way with the reservations process until i got my unit best services ever..
Lidia was very helpful, I would recommend this place! Very clean and nice!!
Lidia did a great job went above and beyond in forever grateful
Lidia nos dio un excelente servicio. 100% recomendada!
Lidia was very helpful, she answered all my questions with a very nice smile! I would recommend this place to everybody!!
Ya sra. Lidia es un amor siempre me ha brindado una excelente atención…. Mi motivo de retiro solo es por lo costoso que está el alquiler. De resto excelente personal.
Tku to lydia n Maya for there great assistance.
Lidia is a wonderful employee. She was very attentive and very knowledgeable! I really appreciate the help she provided and helping in showing me the units.
Amazing experience with Lidia!
Out first time in Public Storage and we felt so lucky to find them !
Lidia excellent service, she was super helpful with turning in my storage unit. Easy process and funny
La señora Lidia siempre va la milla extra para ayudar a los clientes. Recomendado!
Great customer service provided by jhony
Excelente servicio de parte de Jhony!! Lo maximo
excelente servicio por parte de Johnny en buenaventura!! Muchas gracias!!!
Tremendo servicio de Lidia. Muy amable y servicial.
I had a storage here for several years. It has gotten so expensive. I finally had to close it, but Lidia was so great the entire time I was there she helped me through the process and even help minimize the payment for a few months when it was tough for me. She had great customer service. Really appreciate her help.
Lidia la de la oficina me dió tremendo servio. Habla español y sobre todo su humildad y su buena intención de ayudarnos. Mil gracias por todooooo
Lidia helped me with my first storage unit and she helped me with doing a transfer to another unit. She is so nice and makes the process super smooth every time, every time I see her when I go to my unit she always has the same demeanor, smiling, nice and always asks how I’m doing! Thank you Lidia
La señora lidia me atendió a todas mis inquietudes! Fue muy amable de verdad la recomiendo debería darle más estrellas ⭐️
Lidia helped out gratefully
La mánager maridys de la localización me ayudó con el espacio que necesitaba y completarlo online me ayudó con la app y es la mejor experiencia que e tenido en mucho años
I rent a unit at Buenaventura Blvd.
Location is always neat.
Lídia at the front desk is super kind and is always ready to help when necessary,
Highly recommended:
Lidia gave me a great customer service!! She is the best; I would recommend this place to everybody!! Amazing customer service!!!
Lidia Was more then helpful , and patience with use and resolved my problems
Lydia is the BEST employee! She’s very compassionate and understanding! I always have a good experience when she’s there in the office!! Thank you Lydia!!
Clean storage units and friendly staff
Lydia was awesome, helpful and very friendly. She’s a great asset to this company.
Las Pmanager Lidia y Maridys fueron excelentes. Las recomiendo para atender a todos.
Lidia is amazing. Great customer service. Always a pleasure speaking with her.
Lidia Was amazing!!! I World recomendar her! Great Customer service!!
La manager maridys me dio excelente seevicio, Ella es la num 1 me ayudo mucho con Toda la information y pagos, y transfers. La recomiendo
Amazing service from Lidia!!
She was so amazing helping me find a unit.
Lidia is the best!! She is the most customer service friendly person I have ever met! She is an asset to the company!
Wonderful service!! Lidia is great!!
I had the most wonderful experience with Lidia. She is the best, she help me throughout my process. She was very attentive, kind and respectful. I would definitely recommend this location for storage anytime. :)))))
Le escribo para expresarle mi agradecimiento por la atención que me brindó Lidia el día de hoy.
Desde el momento en que llegué, me sentí muy bien atendida fue muy amable y servicial, y me respondió todas mis preguntas de forma clara y concisa. Me hizo sentir como en casa. 5 estrellas para esta excelente atención 💛
Lidia fue súper amable y nos recibió con el mejor servicio posible! Gracias por su ayuda y consejos en buscar la mejor unidad para nuestras cosas personales. Dios los bendiga
Lidia’s customer service is unmatched. she made my entire day. words cannot describe how amazing this person is. god bless her and her family!!
Lidia have been phenomenal, getting a storage with her had been smooth.
Mrs. Lidia was so wonderful she helped me start my service and showed me all my options the unit that best fit my needs she was so helpful thank you…
I give her a 10 ⭐️
I recommend this place;Lidia helped me a lot with my questions; very clean place; Lidia is the best!!!
Lidia is super kind and helpful every step of the moving process. Wouldn’t have been so easy if it wasn’t for her. Thank you.
Lidia. Fue extremadamente eficiente. Ayudo en todas mis necesidades. She helped in everything she could.
Lidia is very nice. She showed me what I needed.
Thank You 😊
Kynaisha was amazing and very helpful, I recommend her for every first time customer
Lidia muy amable tiene un dominio total de su trabajo
Lidia was exellent and explain every thing
Thank you kynaisha for your help setting up everything for my unit great service
Linda was very helpful and informative. Wish I had rented earlier.
Muy buen servicio, llegue buscando precios y me explico todo muy detallado y de verdad es súper amable 😌😁
Muy buena atención la de Sra Lidia! Excelente servicio
Lidia and kynaisha were very helpful. They took their time to explain everything and made sure we understand everything. Amazing service from both.
¡¡¡Excelente servicio al cliente!!!
Kynaisha nos atendió excelentemente y nos dió toda la información necesaria y clara para rentar un espacio para nuestro beneficio.
Es la segunda vez que tengamos en éste lugar y sé que no me arrepentiré.
¡¡¡Gracias Kynaisha!!!
This storage location is very efficient, the lady is so nice, great customer service!
Thank you Lidia for fantastic customer service!
Buena atención excelente trato la señora lidia me ayudó en todo momento y resolvió mis dudas y pude hacer mi reservación 😊
Great place to rent specially because of Lidia. She really knows how to treat customers. Thank you!
My first stop of the day was to secure my storage space and I was so lucky to have met a wonderful lady Lidia whom I now call a friend. She has such a welcoming personality and was ver professional at explaining my options and insurance. She should be training ALL front desk personnel for the company as the first line of contact with a customer is so important. Thank you so much Lidia for making my morning
Andre Kelly
Great customer service! Lidia has excellent people skills and very knowledgeable..
La atención y servicio de la Sra. Lidia excelente, super amable.
Lidia assisted me with all my storage needs. She answered all my questions and was professional, curteous and patient. It was a pleasant experience and I would recommend this storage facility to everyone.
Lidia is great and helpful
Lidia una persona muy amable supo responder todas mis dudas , buena atención al servicios
Beat customer service lidia was excellent ! She made our transfer easy and smooth ! Definitely recommend her
Lydia was great.. A+ customer service. She listens to your needs. Willing to help and is very knowledgeable!!
Thank you !!! lidia and Stephanie for a great customer service they were very helpful, I had a great time when I was there they made me feel like I known them from a long time.
Title: Excellent Customer Service from Lydia at Public Storage!
Review:
I recently had the pleasure of interacting with Lydia at Public Storage, and I couldn't be more impressed with her exceptional customer service. From the moment I walked in, Lydia greeted me with a warm smile and a genuine willingness to assist.
Lydia's kindness and attentiveness stood out as she patiently listened to my storage needs and offered practical solutions. Her caring nature and consideration for my requirements made the entire experience smooth and stress-free. Not only did she answer all my questions with patience, but she also went above and beyond to ensure that I felt comfortable and well-informed.
What truly sets Lydia apart is her willingness to go the extra mile. She took the time to walk me through the facility, explaining the various options available and helping me find the perfect storage unit that suited my needs. Her thorough knowledge of the facility and its offerings was truly impressive.
I can't thank Lydia enough for making my visit to Public Storage such a positive one. Her professionalism, combined with her genuinely friendly demeanor, transformed what could have been a mundane task into a pleasant experience. If you're in need of storage solutions, I highly recommend seeking out Lydia's assistance at Public Storage. She embodies the kind of customer service that leaves a lasting impression. Thank you, Lydia!
Thank you to Lidia for having the patience to explain everything to me, I really appreciate you! I recommend going to Lidia!
Excellent service! Lidia was an amazing help and had so much patience with us! I truly appreciate her so much! Would definitely recommend Lidia!
Thanks Lidia for alll your help!!!! You are the best!!!!
Lidia es phenomenal, me ayudo con mi espacio en buenaventura y simpson.
The door is always locked. Never answer the phone and barely help when there is an issue
Lidia was very helpfull and knowledgeable. Outstanding customers Service
I wanted to express my deepest thanks to Lydia, the Property Manager. Lydia for a long time has exceeded expectations in making my experience at Public Storage at this location 5 stars. She greets customers always with kindness and positivity and goes above and beyond to make sure everyone feels safe with their unit and answers every question. Lydia is an extremely hard worker I can tell and I absolutely will return to this location because of her exceptional professionalism. Highly recommend and THANK YOU, Lydia!
Very comfortable! Nice attention
Liz was amazing she assisted me with my move-in today. I would definitely recommend utilizing there business.
Excellent service! Lidia was amazing! God bless her!
Lidia es la mejor muy atenta y amable
La sra Lidia , es un personal calificado. Tiene paciencia, educación y coordialidad al momento de atender el personal... Sabe explicar bien y buscar la mejor opción para ti . Así que cuando vengas aquí pregunta por ella.... Lo mejor es que es bilingüe
Excellent location and clean and the customer service it’s the best and Lidia help us answer all of our questions. I rented a 5x10 and it’s big enough for all of the things that I have to storage.
Me encanta el buen servicio y el profesionalismo de la señora Lidia en el momento de explicar cualquier duda y atención al público, con mi flia fue excelente. Si tiene alguna duda o requiere el servicio pues la señora Lidia es la mejor para esto. Gracias Lidia ⭐️⭐️⭐️⭐️⭐️
Amary excellent service and professional thank you
I want to give a review for Lydia 5 Star. She went above and beyond always to assist me and my family in the past six months that we had storage. very friendly and always informative of everything that I needed to ask her. Thank you Lydia LBV public Storage
Excelente Atención muy amable la sra lidia
Muy agradecida con la ayuda que me dio Lydia, ella me ayudó a tomar la decisión correcta a la hora de separar un espacio que se ajustara a mis necesidades. Me ofreció el mejor servicio a mi y a mi hijo siempre estaré agradecida por el buen trato y la amabilidad. Definitivamente recomiendo el lugar para futuras mudanzas.
Really great customer service! Lidia was so helpful in getting my move-out process less stressful. On the day of move-out, Lidia and Rey were both so very helpful. Thank you so much!
I recently met Lidia at a Public Storage and I must say that she was exceptional in her service. She was very attentive, answered all my questions and was super helpful throughout the process. Her level of professionalism was outstanding and I highly recommend Lidia to anyone in need of storage services at Public Storage. All the military veterans out there looking for storage should definitely look out for Lidia at this location.
Lidia the person at front, Amazing
We need more ppl like her in this king of places.
Lidia fue muy amable, me atendió muy bien y me explicó todo, excelente servicio.
Thank you Rey for your amazing knowledge and understanding customer service!
Wow what and amazing customer service from Lidia, she was able to answer all our questions and help us with the booking. She had a smile at all time even when it was time to close she made sure we were all set and good to go. Other people would have told us to come back the next day but not her🤩. Thank you so much for everything and I highly recommend her.
Lidia and Ryan were amazing, they help me a lot with everything I was thirsty and lidia gave me a bottle of water, I would recomend this place A plus👌
Muy amables, tremenda antencion!!!
Lidia the property manager is very professional, friendly and efficient. She keeps the property clean & safe. I highly recommend this place. Lidia is the best! Thank you! E
Lidia resolved my doubts and she’s an excellent property manager
Sharieka was amazing! Won an auction storage here & she was incredibly helpful super sweet. Even got to see her be insanely nice to all other customers that were coming in while I was there as well. Great attitude. Hope to win another unit here in the future.
Jahaira me ayudo a actualizar mi cuenta gracias
Lidia was wonderful and professional.She is very helpful and keeps the place very clean.The best.
Easy access, clean, professional with friendly staff. Lidia is a gem and she was very helpful.
Lidia was extremely helpful and took the time to show us the property and explain the rules and regulations.
Perfecta atención de lidia. Me ayudo a rentar mi espacio en public storage 👍🏼
I am very glad of the service that Lidia's has provided when in doubt about the space that I'm renting now. Lidia has been a good manager she is a very good person. I would definitely recommend this storage if you need a space.
Lidia was Amazing, been doing business with her for several year. ADiamond in the Rough.
Lidia did an excellent job helping me get a storage unit and best deal. She is very kind and friendly. Excellent customer service and the facility is super clean thanks to her.
Thank you so much Lidia!
Lidia Was very helpful today
Señora Lidia que agradable fue su Atencion ,de verdad que estamos muy agradecido con ud y como siempre su excelencia en la atención al público ,Muchas Gracias y Dios la bendiga !!
Lidia was AWESOME. TERRIFIC CUSTOMER SERVICE
Kudos to Lidia, she was super informative and helpful!
Very nice and clean.
Security is excellent.
I'm happy with the rent.
Quiero agradecer A la Sra. Lidia por su amabilidad y por ser tan profesional,, GRACIAS GRACIAS!!
Muchas Bendiciones!!
Merry Christmas 🎅 🎄
Super amazing staff Ms. Lidia
She is really attentive in all your needs and well spoken, really clean location. Recommended 💯 %
Very good and friendly service from Lidia! Highly recommended ! Ella habla español también..:) Eva
Very professional friendly, knowledgeable. Lidia showed us the lockers, answered all the questions.Will return for the future! Anthony
Lidia was extremely thorough and friendly! She made the experience very easy and clear. Thank you Lidia 💓
It's been simple and easy to deal with
Lidia was very helpful excelent costumer servicies I would definitely recommend this location
Lidia was amazing, Great customer service and helped me with everything I needed
I just want to say I was in need of a storage space and was looking around, luckily I got a friendly response thru a phone call and when I visited Lidia was awesome. She is very polite and friendly giving information. She’s is definitely managing the office efficiently and tries to respond to everyone’s needs without a long wait and a great attitude! Very happy to have met her ;)
Lidia was SUPER helpful, outgoing and made what can be a very stressful experience wonderful, painless and personal! She is one of a kind. The public storage was clean, and well managed.
Muy buen servicio me explicaron todo de manera amable, muy contento con el resultados muchas gracias señora lidia
If you try to close your account, they don't want to help you. If you can, they'll keep charging you. They will call text and email you saying you're supposed to continue paying them. This is a nightmare
Lydia at the storage office was very awesome she went above and beyond great service I will give her more than five stars
Great place . Lidia and Maria were very great and cooperative with me and my girlfriend , they showed us everything we needed to see and explained everything right and very understanding
So,I came in today to look at a storage that I have reserved. I ran into this wonderful Man named Jordan. He was kind,friendly,informative,and patient. I’m talking some of the best customer service I’ve seen in a very long time. He was extremely easy to work with and makes public storage look like a pleasant place to do business. If you need any assistance with anything I suggest you reach out to this location and asked to speak with Jordan. Definitely think that he deserves a raise or a promotion of some sort definitely management material. He told me about the app ,insurance, and lock…. I totally recommend this place in this specific employee!!!!! Thank you for all your help!!!! I hope you have an amazing day!!!!
I had a great experience with this location. Usually storage deposit management and administration are very hard to deal with. And in nowdays every price has gone up. I was so skeptical in getting this, for sure. So, I didn’t go in with much expectations. But these guys really impressed me. They were always available and polite, very quick in processing and open with all their fees and very proffesional. I did not have any issues in working with them.
The price was competitive but it turned out they really offer very fair service. I rented for 3 months cuz that was my need, and it was close to my house
I love their app! I didn’t have to remember no code numbers.. we all know how overwhealming it can become to remember so many codes!
When I had to give up the storage room, the process was easy and proffesional. And that’s the reason i took time to write this. I wasn’t even in town and they still worked with me remotely to take care of this.
Over all and considering how Orlando has changed in the past year, I highly recommend this place.
Thank you for a great experience!
Era did excellent, very good customer service, very,very helpful 🥰
This was the best experience I’ve had! Lynette was very helpful on helping me get what I needed for me & my daughter! I Appreciate the help her very much. I’m very thankful. Thank you Lynette!
Amary, gave me excellent customer service, very professional, attentive and friendly.
Great experience and great customer service. Very clean unit. THANK YOU Amany for getting me squared away.
Excelente servicio de Amary. Todo muy bien explicado, me resolvió todas las preguntas.
Lynette is a great employee, helpful and good service.
Thanks for everything 😇
Lynette was a pro she helped out with such ease professionalism and courtesy she’s a credit to the company