Debbie helped me and my girlfriend out today the process was very fast and efficient. Prices aren’t bad at all and the staff seem very friendly. Debbie thank you for your excellent customer service.
- Lucas and Emma
Called your office today and spoke with Stephanie. She was a great help in resolving my question/ problem! Thanks, Stephanie👍🏻
S.L.
Great custumer service from Micki
Micki provided exceptional service for me with extremely difficult time while moving she made the process seamless and easy I could not have asked for better assistance she was very attentive took her time to show me the unit and never made me feel rushed as I also watch her provide the same service to a previous customer. I would give them 10 stars if I could !
Property is clean. Kiosk is convenient.
Public Storage in Jacksonville is a great choice for safe, secure, and easily accessible storage! The facility is clean, well-maintained, and well-lit, giving peace of mind when storing valuable items.
The staff is friendly, professional, and very helpful, making the rental process quick and hassle-free. The units are easy to access, and the security features ensure that everything stays protected. Prices are fair and competitive, making it a great value for the quality of service.
If you need a reliable storage facility with excellent customer service, Public Storage in Jacksonville is a fantastic choice. Highly recommend!
Derus and his team was great and funny and fast did everything as asked amazing job.
Clean facility, nice stadf, reasonable prices.
Staff is very helpful & pleasant. I’m glad I’m here!
My start was a bit rough to start with, but my local rep stepped in and saved the day…. I was having problems accessing the facility with a load of stuff to unload and about to rain, called the 800 number and they were not helpful, but then the local rep Richard stepped in and walked me through all I needed, thanks to him I was able to access the facility and secure my items better rain started. Kudos Richard for your help.
So easy to reserve online with many storage room size options. Richard called to follow up with any questions I had. The unit was clean and ready to go on my move in day. The app is super convenient for unlocking the gate and reserving a unit. Overall an easy and stress free process from beginning to end.
Clean facilities, good location, easy access.
Richard was very helpful.
Richard was very helpful and solved all my issues and questions quickly and afficiently
Richard was awesome and very helpful. Great experience.
Excellent service from the agent on duty
Great help! Quick service
Thank you Richard for being pleasant and professional. He was able to assist me and put my mind at ease.
Richard was great very helpful.
Richard has the best customer service skills !!!!
This is the best storage place ive used in jacksonville and Richard is the best.
Great service needed help with my unit Richard was on site and was very helpful with my needs
Richard was great in helping me solve my problems
Richard was extremely knowledgeable and helpful
Richard, is my person and he is awesome. I mean for real he is awesome. It makes my time there so easy and user friendly I am not but he always helps me.
Amazing Experience With Public Storage.. I Was Able To Get An Extension On My Property For An Additional 2 Weeks and Save At Least 60 Buck.!! Richard Was An Amazing Property Manager and He Helped Me Get The Rate As Low As Possible.! He Definitely Needs A Raise.! Thank You So Much Richard ❤️
Richard was very polite, knowledgeable, and helpful.
Great unit. Very easy access to site using app - no need to remember gate codes. Renting small climate controlled space which is well lighted and comfortable.
Richard was very friendly and informative. He answered all my questions and made the move into the unit extremely easy!
RICHARD THANK YOU SO MUCH FOR TAKING THE TIME OUT OF YOUR BUSY DAY TO HELP ME WITH MY STORAGE ISSUES! APPRECIATE YOU SO MUCH! HAVE A GREAT HOLIDAY SEASON!!!!
I went to rent a unit today and I had the pleasure to deal with property manger Jasmine. She was so helpful and knowledgeable. Definitely recommend her.
Just rented a unit for the first time. Did it online. The app worked great, easy to open and close the gate with your phone. Easy move in. Unit was clean.
Incredible customer service and help from Jasmine. Came to the location and she helped me from start to finish. Thanks!
Jasmine and the regional manager were amazingly helpful made the process very easy
Constance gave excellent customer service, answered all my questions and was very polite!
Nice service , I’m real comfortable ✅💪💪
Tammy is the best! Always so helpful and sweet. Place is always clean
I applied on line for a medium size, climate controlled storage space. Before I could finish the application, a marvelous, helpful, gentleman called and assisted me in completing the paperwork. He was courteous, pleasant, and kind. I will be going to him with my questions in the future because I feel I can trust hisbanswers.
Imagine my surprise to find Ms. Tammy Schwerin at this location as well. I would like Public Storage to know that she went above and beyond for me, explaining things about your storage facility that I did not understand. Ms. Schwerin has a strong knowledge of what Public Storage has to offer. She is still the reason I would choose Public Storage over the others. DO NOT LOSE HER!
Tammy was very helpful on meeting me and reserving a spot for me. She made it all that much easier.
Was very helpful with my move in process
All of my needs were meet and exceed. Ms. Tammy is the best. She was the one who helped and I want to say thank you for everything. Tammy made moving, not too bad to deal with. And that says a lot! Thanks Ms. Tammy!!
Tammy, the Property Mgr is friendly and knowledgeable. Very good at her job.
Tammy deserves a promotion and raise immediately. Even while she was in the hospital, she was constantly working to get my rate adjusted. That kind of commitment is rare especially in customer service. Thank you, Tammy! Recent bad reviews should be disregarded because they weren't aware of her hospitalizations. Wishing Tammy well and a clean bill of health!
The managers Tammy and Richard are so professional and knowledgeable!! I absolutely love their customer service!!
Tammy was wonderful and made it a pleasure to be a customer here.
Tammy was very helpful. I really like my storage unit- clean and well lit, climate controlled. Now I need another one, we'll see.
Tammy expedited my needs exceeding my expectations! She advocate concerns, requests and without even being asked!!! Who does that anymore! Tammy does! Client for life! Well done and thank you!!!
Tammy has been so helpful and kind helping me through the process of renting a climate controlled storage unit. She went above and beyond to ensure I had a unit close to the gate since my belongings were being delivered via PODS and now the movers will not have to transport my things across the entire facility to pack my storage unit. I highly recommend this location of Public Storage and please ask for Tammy. She is the epitome of great customer service and management!
I recently had the pleasure of working with Tammy at Public Storage, and I couldn't be more pleased with her excellent customer service. Tammy went above and beyond to help me find the perfect storage unit for my needs, and even assisted me in finding a spot at another location to park my trailer. She was friendly, knowledgeable, and truly dedicated to ensuring that I had a seamless storage experience. Tammy is a true asset to the Public Storage team and I highly recommend her to anyone in need of storage solutions. Thank you, Tammy!
Excellent, safe, and clean! Oh and Tammy has been a pleasure to work with!!
One of the best experiences at a storage place. Tammy is organized and professional. Most importantly she was friendly and super helpful to me. -Joe
Sami was friendly and informative. I enjoyed doing business with her. Thank you!
Samantha was super sweet & extremely helpful when it came to setting up my unit! Definitely recommend her if you’re looking for into a unit!
Sami was very helpful and informative. I really appreciate her assistance and kindness. Thanks.
Sami was very helpful,thank you
Awesome customer service from Sami, great energy and personality!!
Sammy was a great help amd went above and beyond what I was expecting. She was fabulous to work with. Joseph Mathis CEO 770 Media Group Inc.
Sami was helpful and very polite
She was very nice! I would have 10 stars
Great facility with nice staff. Nadia is always happy and ready to help.
This place is accommodating and very pleasant to deal with. Nadia assisted in all my questions, the property is clean and easy to dive in.
My experience at Public Storage has been only positive. Firstly, and most importantly, was the personal help I received from Nadia. I had just moved to Jacksonville from New Jersey and was quite overwhelmed, to say the least. Nadia helped me to secure a unit with patience. She was knowledgeable about every aspect of the process and she was, and continues to be, a pleasure to work with.
Thanks Public Storage and thanks Nadia for all you do to help me make this move a little less stressful!
Reservation was Smooth but I had questions so within 10mins I got a call from Nadia to come into the office to see the space. She was great at finishing the rental and I will be moving in later tonight. Awesome service.
Excellent experience! Nadia guide me through all the process, she was awesome!!
Sami was great and very accommodating! Quick and easy check in process!
Great place to store your things and Great customer service!
Sami was GREAT! VERY helpful Greatly appreciated ☺️
Sami is awesome I couldnt have asked for better service
Samantha was very professional And courteous
Sami answered all my questions, very professional young lady!
Sami so knowledgeable! Friendly and kind!
Excellent and professional service! One of the best places to store your stuff in the Southside Jacksonville area.
I was in the store yesterday when all this took place and the front desk lady Heather was very professional it was the other dude Juan who came in acting loud and crazy and was yelling rasict slurs for no reason, funny how when people don't get there way they like to go to social media to get something free...cameras never lie rewind them
Sami was very friendly and professional. She was very knowledgeable and helpful and answered all my questions!
Amazing place for storage it deserves to get five stars Sammy is a really professional manager knows
Knows what he’s doing.
Sami was very Honest, Answered my questions and she was Very Professional.
Sami goes above and beyond, very professional
Sami did a great job helping me today. It was easy to sign up and all the information I was given. Thank you!
Sami the manager at public storage is the best
Friendly and very helpful
Very friendly staff. Sami is always willing to help and is very understanding.
Heather did a perfect job she was the sunshine in my darkness thank you very much for helping me through this progress
Yoana was extremely professional, knowledgeable and friendly. She was able to provide storage for my needs. the process was very smooth and efficient. I would recommend leasing from her at this facility to anyone needing storage space. Thanks for a great experience. Peter
Tiffany was great and full of sunshine with a beautiful smile also very helpful
Went in to make a payment and property manager yoana was very professional and nice. She had alot of people in the office and she managed to keep calm and take care of all of us.. i recommend this facility 100%
Your customer service Ms Joana was a very great help to me and the other customers that came in with me looking for a unit.she was very perfectly and great..
Absolutely professional experience!!!
I have rented many storages and by far my experience with property manager Yoana has been the best thus far.. she Is very profesional and makes you feel welcomed. If i can give her 10 stars i Will..
Yoana was great! She helped me during a very stressful time with an easy move in and fast change in reservation :) 10/10 recommend
I can honestly say that their property Manager Yoana is one of the BEST human being i have ever had to help me settle my belongings into a secure and clean storage unit. She was very kind and very helpful to me and my family and also went out of her way to helping us receive the best deal for our storage. If anyone is looking for a storage area look no further and ask for Yoana! She will take good care of you. If I can give this place 10 stars I would!
Amazing service.. Yoana was super helpful and explained everything perfectly. Recommend this place if you need to store...
Joanna & the Staff are Very Responsive !
Came in to rent a unit and property manager Yoana was amazing. Everything was very clean and went smooth.. thank you Yoana for helping me in this time of need
Yoana helped me out tremendously today! Very stressful day and she made it a little easier. Thank you for all your help and smiles!
I am so thankful for Yoana the property manager! My rent for my unit was about to go up and I have been struggling financially and she was able to send request to keep my same rate. I don’t know what I would have done so I really hope this gets back to her so that she will know and understand how much she is valued and appreciated for her caring heart and customer service. Thank you soooooo much Yoana!!!!
Yoana was very helpful and accommodating and went out of her way to answer my questions.
Great customer service and clean place to stored house hold goods.
Yoana was very professional and made my day with her lovely personality. Property very clean
She is an awesome person wonderful personality
Went in today and met Yoanna she is amazing and everything was clean. She was so knowledgeable about the property. Thanks for all the help.
Came in to make a payment and the property manager yoana treated me with good respect and was very professional!!!
So we had to acquire a storage unit and stumbled upon this gem. Yoana was not only pleasant but was honest about the quality of then units. She gave us options and in todays world choices are hard to come by. Would definitely always recommend.
Yoana was beyond excellent setting me up with a reservation, follow-up phone call, tour of unit and property, agreement terms, etc. I highly recommend this place based on her work ethics and friendly attitude alone. Thank you Yoana.
Yoana is great. Got me my unit for bay meadows and didn’t have to go there. She is great
Son los mejores recomendado 1000% busquen a yoana y ella los ayudará en lo que necesiten
Yoana was very professional and very upfront