Public Storage Self-Storage Units at 5708 Fort Caroline Road, Jacksonville, FL

Wish it was open 24hrs

The place was clean and the girl in the office was nice.

What a great customer service experience! Ciara is amazing!!!!

Locked in a great price online.Very pleasant representative escorted me to my clean, surprisingly cool storage unit.I was able to get a slightly larger unit for about the same price as a slightly smaller unit at a company I looked into ahead of this one. I'm satisfied.

Do not use this location a mom and daughter team stole my items and tried to blame it on a Hispanic worker! I paid so that my items wouldn’t go to auction after payment I was told to purchase a new key and then discovered that my valuable items were stolen and my storage trashed! Made a police report and a claim just upset that I would rely on a company to store and keep my items safe meanwhile you have dishonorable people and family working for this company! The lock that they broke was left in the unit! Still have not received a call from corporate yet. They only respond to the good reviews very childish

Ciara IS AMAZING bless her I had an itty bitty storage unit and she made all adjustments for my family and I to move in comfortable I enjoyed my experience.

Amazing workers ready to help answer questions or to help out in general!!

Jasmine was very patient and helpful. Thank you Jasmine!

Victoria at the front desk was very professional and helpful

This is my 3rd time using this facility for my storage needs over the years. Never had a bad thing to say about the staff here. Today, Victoria was very friendly and informative about their moving out process and lock purchase (no return). She explained their processes in detail and made sure I was comfortable with the knowledge. Great interaction to start the day!

Got two storage units and haven't had much issues other than pest control but we bombed the units ourselves and have no issues since.

Customer service was great. Victoria was very understanding of my issues.

perfect, deidra was really helpful

Deidra helped me so much with my rental and didn’t take long at all

Deidra was awesome, gave me a tour and explained very well everything to me. 10/10 service!!!! 💯

Deidra is fantastic, very good experience

Deidra help me every time I come in I been here for years and she is the best property manager do far I told her dont leave me no time soon

I feel great having Deidra as a property manager for this Public Storage located in Jacksonville. She has made our problem solved with good advice. I asked her if she’s tired of people with complaint I was surprised if her answer, “No I’m used to if it”, with hey calm voice!

The young lady did a wonderful job helping me with me rental she showed me the unit her name is Deidra and I moved in same day with no problems

Very nice lady easy to work with Deidra

Very nice and pleasurable staff. They sometimes aren't in the office even when it says the office is open. 🥹 a little upsetting! But overall always good and smooth experience.

Deidra was so helpful she help me with renting my space and walking me through everything I give her a five star

Very kind, helpful. She took the time to explain everything to us. She went out of her way to show us the unit and even cleaned it out for us. Thank you so much K.

Went to rent a unit and had the pleasure to deal with Jasmine. She had amazing customer service. She Helped me with everything I needed help with. She’s Very knowledgeable and nice.

I do not recommend Poor knowledge of proper procedures / protocols. I tried to vacate in early September 2023-filed paperwork to have removed( lost key). They never removed lock until October after I called corporate/customer service. I was told I was not responsible for oct charges. I received a letter in December from a collection agency for oct charges-seriously! I was told now by customer service that I should have filed to vacate in Oct. ????🤨🧐😡…Needles to say I had to talk to a customer service supervisor again to resolve this matter. Seriously you don’t need the stress!!!!

Every month they will take advantage of every opportunity to charge you extra, a $20 late fee , a $50 lien charges and the biggest , most irritating thing is they want you to return their call all the time. Like we're in a relationship. No ! It's just storage. It's not the end of the world! . And the reviews on their site are on invitation and approval basis only. They have lied to me so many times, saying "we cut your lock and here's an inventory !". And my lock was still there . Any other company is better, this place is all dramad out. They Need their own reality series, "Drama at the public storage!" And raised their rates at least 35% this month. This place deserves the worst reviews, and the worst things that happen to a business. You try to call the corporate number and you will never get to talk to anyone, ever. This place is only good to increase your stress levels in with all the other stuff we have to deal with in life. I'll leave my things on the side of the road, before I deal with them again!!!.

I am on FIRE!! I rented a 15x20 storage unit and get here with my (PAID) movers only to open the unit and it's still has items from a previous renter.. my movers are paid hourly, my children have flights at 6pm and my access was granted at 6am and its now 2pm and I'm standing in the office talking to the property manager that cant seem to fix the issue in a timely manner.. My truck needs to be back before penske closes or I'll be charged an addl $150... I can't unload because there aren't any more units this size. No discounts can be given unless it comes from higher up. WHAT A DAY!! 🥴

Storage

No one in office. Located on premises. Very nice. Rented 2 units. Before we used them after a few days circumstances changed. Asked for refund at least partial.. refused They are able to reuse these untouched units and collect twice.

Shayla went above and beyond today to accommodate my needs. She was able to answer any questions I had and also fixed all problems before I left the office 5 stars..

It a good storage unit but it is always closed

I absolutely had an AWESOME experience. Everyone was so pleasant and professional. Stephanie was one of those people. She was more than kind and one who stands out. She is phenomenal!!! Thanks Stephanie

Stephanie was very kind and efficient!!

Just started renting here I am paying $88 a month for the smallest storage they are over pricing, I don't care how expensive the world is right now but on a storage Is mind blowing!. And I had to pay $117 when I first signed up. They are advertising $1 on your first month. LIARS!

My office attendant, Kim, was one of the most knowledgeable, kind and personable Public Storage employees I’ve ever had the pleasure of working with.