Great customer service! Jerry was super informative!
I am more than pleased with the service I received from both Jerry and Chrissy. I rented a storage unit for an antique automobile, but found that the location of the unit in relation to its surroundings was untenable to maneuver into and out of. Jerry helped with a more suitable unit, and Chrissy made the move efficiently and painlessly. Kudos to both!
Rose at West Waters was very helpful resolving some issues. I moved from another storage company and Public Storage has exceeded my expectations.
First ever I have stored anything. Was a little unsure how to do it, but the live person on the kiosk was great. Also I couldn’t get my unit unlocked. I didn’t know how to do it. There was a gentleman there that works for the business on a golf cart so I asked him how to work it. He got me all set. Nice experience so far!!!
Mr Jerry was very professional and knowledgeable about my storage unit. He helped with understanding how to lock my unit. Thank you very much Mr. Jerry!
Crissy was so incredibly helpful! Super communicative! I had to change my unit size at the last minute and she helped me troubleshoot on the spot. Thank you so much!
The property manager was amazing and helped out. Jerry is a keeper. Might even store again.
Jerry was a big help to me, the place is very convenient from where I live.
Been using this place for a while. Great place and location. Property manager Jerry was great. He called me to confirm the reservation and then went above and beyond to help me get the right space. He had everything ready for me when I arrived and everything went so smoothly. Thank you Jerry for all your help!
Great service, Dylan was very helpful and helped me find the right size storage unit.
Fast and easy Online using the App.
I had to get storage due to Hurricane Helene back in October of 2024. It was very hard to get a space. Dan the manager has gone out of his way to help me originally losing a space, then getting me another one. In additon, I have been having problems with FEMA appeals that help with costs of moving/storage. Dan went out of his way to help me yet a third time to verify with FEMA by phone that I have a storage unit at the facility. In my world of everything working against me - Dan spent the time to help me, Rare these days - Thank you Sir!
A great place to store my things temporarily while I am out of town for work. Jerry was a huge help with his knowledge and storage tips as well.
Been using them for years, never an issue.
What a pleasure to speak with Jerry. He gave me lots of storage tips. How easy it was to get a storage space from the kiosk as well. Thank you!
Jerry, the Storage manager is very responsive, professional and courteous! This is the first time that I have used Public Storage in this area, but I will be a lifelong customer because of his professional practices. Did a follow up call with me to make sure that everything was OK and I appreciate that
Jerry made everything easy and smooth during the rental process! Completely contact less wich was cool. And the app is so useful! Would definitely recommend:)
The management was very helpful with me with my check in and follow up. I hope for continuing service.
Excellent facility very clean and easily to get too. Remote entrance and great price
It was easy to download the app navigate everything from the first payment to entering and leaving very convenient and simple. Glad we chose Public Storage
Best storage in Pinellas county and the lady at the front is beyond helpful and it was a easy process 5 stars all around, ⭐⭐⭐⭐⭐
I really enjoyed the easy process of renting a storage unit. The location was perfect less than a few minutes from where I was located. I also appreciate how organized, neat, and clean the place is kept. I will definitely refer anyone that needs a dependable, professional location to store their personal items. You guys rock and I’m so thankful.
Was extremely helpful very pleasant to deal with thank you so much you are a lifesaver will only choose Public Storage from now on
jerry is the most helpful nicest person he has helped immensely during my stay at this location
Jerry was awesome! We had a couple issues and he was able to take care of us efficiently! Thanks Jerry!
Jerry was helpful and saved me a bunch of money! Polite and efficient. Highly recommend!
Overall great experience renting for the first time with Public Storage. First, I lost my opportunity to rent a 10x15 unit due to me waiting so long. Jerry called early morning to warn me and encourage me to secure the unit. Even though five hours later the unit was sold he was able to get me a bigger unit for the same sale price as the original. He also managed to transfer me to a higher quality unit once I realized the one I leased needed some moderate repairs. All this was done with a positive attitude and a helpful spirit. No regrets renting from this company and lucky to have been guided by someone so helpful!
Clean, fast on internet to get it, secure!
Myrtie was absolutely amazing!! Best customer service I've ever had!
I spoke to Shaquan Drayton with Customer Care and appreciate all her help to get my account under review. She said they should review it in 24 hrs and will contact me. Any help to get a reduction will be appreciated. Thank you in advance.
Great people and great service from Jerry
Great customer service, very helpful
Jerry was a huge help with my move today!! He went above and beyond to make sure we had a wonderful experience!!
Terry was great with customer service! Really helped me out.
Had someone drive into my garage denting it so I was unable to open it. Got a quick response from the property manager Jerry. He was very helpful throughout the process making sure the work got done and I was able to access my unit again. Great service.
Stopped over to make a payment and ask some questions about my storage unit, Myrtie was super helpful with answering my questions and helping me take care of my payments. Thanks!!
Jerry was VERY helpful, he was super swift and took a load off my shoulders in regards to renting a storage unit. All of the computer systems weren't cooperating and the customer service and patience he provided was great
They don't mess around about late payments. I had 1 night when I forgot my house keys and I asked for permission to enter after 9pm. Obviously I can't get in my house without key. They were literally going to stop me from going to get my house key I had to do what I had to do and I went back in the storage at 9:20 at night and got my house key and they had a conniption fit. It was very bothering because it's not like I was sneaking around I went to them and showed respect other than that they're great storage facility. I've had recent water damage. I'm hoping I won't have any issues with the claim
Myrtie was so helpful and polite. HIGHLY recommend!!
Been here over a year...don't let me loose my things.tganks.see ya sooooon
Awesome Experience Thanks Myrtie for helping me with my kiosk payment 5 Stars!!!
Been using this place for about 6 months
Definitely one of the cheaper options out there
Myrtie is great. We couldn't get our lock shut and she rushed over with WD40 and helped out! Highly recommend.
Great place ,very understanding ppl.
Celia was very helpful and informative glad we rented here
Celia helped so much thank you so much
Celia was very helpful & polite
Celia is awesome very informative THANK YOU FOR HELP
Very helpful and polite awesome storage unit 😀
Jerry is still just as helpful as ever even after a year of storing here. Nice clean and quite place to store. Glad to see some things never change. Keep up the good work Jerry and thanks again.
Jerry has been really nice and so helpful thank you jerry
Jerry was very helpful and wentabove and beyond to help me
Thank you Jerry, very much!… for helping me when I lost my key and had questions along my process of using your facilities. Very clean and tidy. Again, all of your help is most appreciated, through my ‘ankle’ process and all! Take good care Jerry!
Celia and Jerry were great very knowledgeable about storage needs thank you
Jerry the manager is awesome!!! Helped me with my account in Colorado. You need more people like him!!! What a great asset to the company!!! A+++