Jeff was very nice and helpful
Linda was of great help, and simplified the rental process 😃😃
Excellent facility!! Great rates and special deals.
Ro was excellent. Very satisfied with her help. Thanks you Ro!!
The app works great, the property is clean, and Ro gave me top notch customer service! Thank you!
Needed a storage place quickly and was not near my computer to complete the process. Called Wendy at he Brandon location. She was very friendly, helpful, and patient. Was able to complete the reservation and payment over the phone with ease and was able to access the storage unit immediately. Great customer service.
My husband and I went to the Brandon, FL location at 1007 E Brandon Blvd to view a unit we had reserved online. The unit was what we needed and so we completed the paperwork and moved some things in right away. We were greeted and helped by a young lady who managed the property by the name of Ro. From start to finish she was so courteous, helpful and professional. She showed us the unit, did our paperwork and took time to answer any questions we had. Very patient and kind, too. We give her all 5 stars ⭐️. Thanks to Ro for making the whole process easy and seamless!!
THIS PUBLIC STORAGE ON 1007 E BRANDON BLVD IS THE WORSE PLACE AND I RECOMMEND THAT NO ONE USE THIS STORAGE IF YOU CAN FIND BETTER. MY DAUGHTER GOT A STORAGE HERE AND NOT EVEN 3 WEEKS HAVING IT THEY LEFT A NOTE ON HER STORAGE UNIT SAYING IT WAS BEING TERMINATED WITH ONLY 72 HOURS TO GET OUR STUFF OUT OR THEY THREATENED IT WOULD BE AUCTIONED OR THROWN AWAY. THEY SAID THEIR REASON WAS BECAUSE TBEY SAW HER DAD WHICH IS MY HUSBAND RECLINING IN THE RECLINER WE HAD IN THERE. THEY ASKED WAS WE LIVING IN THERE WHICH MADE NO SENSE BECAUSE ALTHOUGH WE'RE HOMELESS WE WERE LIVING OUT OF OUR CAR OVER IN THE NEXT PARKING LOT AND THEY HAVE CAMERAS SO THEY KNEW WE WERE NOT LIVING IN THAT STORAGE UNIT. WE PAID A MONTH FOR THAT UNIT AND THEY OFFERED NO COMPENSATION OR ANYTHING NO TIME TO FIND ANOTHER STORAGE PLACE OR ANYTHING. THEY ACCUSED US OF SOMETHING WE DID NOT DO AND AGAIN THEY KNOW THAT BECAUSE THEY HAVE CAMERAS INSIDE AND OUTSIDE THAT PLACE. THERE WERE NO RULES SAYING WE COULDN'T SIT OR LAY BACK IN OUR UNIT WHILE WE WERE IN THERE SORTING THROUGH OUR THINGS. THEY LITERALLY STEROTYPED UD DUE TO THE FACT THAT WE WERE INDEED HOMELESS AND MADE FALSE ACCUSATIONS AGAINST US. THIS WAS THE WORSE EXPERIENCE WITH A PLACE LIKE THIS AND OUR FIRST EXPERIENCE WITH THIS PLACE WAS NON SATISFACTORY. IF I COULD RATE MINUS 0 STARS I WOULD BUT THERE IS NO OPTION. THEN ON TOP OF ALL THAT OUR GATE CODE KEPT DEACTIVATING AND HAVING TO BE REFRESHED WHILE OTHER CUSTOMERS CODES WORKED FINE EVERY TIME. THEY EVEN CUT THE HOURS OF WHEN WE COULD ENTER TELLING US WE COULD ONLY ENTER DURING OFFICE HOURS WHILE EVERYONE ELSE GET TO GO IN EVEN AFTER OFFICE HOURS. THEY ARE RUDE AND HEARTLESS AND I WOULD NEVER USE THEM AGAIN EVEN IF THEY WERE THE ONLY STORAGE PLACE.
I will need to thank Victoria for helping me out to pick the best storage and taking the time to show me multiple units and being so patient with my family. You rock Victoria
Victoria was an awesome sales rep.
Hello! I reserved a unit online and spoke with Victoria, she was very knowledgeable and helpful with me getting a unit. I asked several questions and she answered each one. She was very pleasant and patient with me. We need more people like Victoria. She's awesome!
Felicia is amazing. She helped me a lot today!!! She helped me fast and super friendly to make a change to my storage!! Love it.
Felicia, manager, has awesome customer support skills and take an extra effort to see we are satisfied with our storage needs.
Excelente la atención de la muchacha que me atendió.
Felicia give us an Excellent customer service!!!
Felicia was great at assisting us awesome experience
Victoria and Felicia were great.
The service is good and Felicia was a great communicator about the facility
Victoria is top notch with her customer service skills.
First visit she answered all our questions in both English and Spanish patiently. Gave us the tour and what to expect with our unit and on the 2nd visit to finalize the unit she was great to work with.
Walked us thru it step by step to insure everything was set up properly and that we didn’t have any further questions.
Felicia was very interesting very polite and very helpful and you need to hire more employees like her she's very informational and she treated me like a human
Very nice and professional staff. Felicia was an absolute pleasure and went above and beyond to help.
Victoria did an amazing job. She made my transfer from a space to another so easy. and was very helpful. I recommend this location to yall
This location is great! Property manager Victoria goes above and beyond for her clients and provides excellent customer service! WE ARE NOT WORTHY!!
Victoria was sooooooo..... incredible.... Omg i had such a problem and she help me out so much. I'm so happy that someone like her is working at this location!
Victoria provided me the best service. She explained me the things in an easy way. I recommend y'all to stop by.
Victoria provided me the best service. She was quick and efficient. She helped me throw my whole process and she could help me understand everything very clearly.
Victoria provided awesome customer service. Very helpful and explained everything in detail. Very good account creation experience
Felicia does an amazing job here at this location. She is always willing to go out of her way for her customers.
Easy to rent and clear instructions however additional Insurance requirements are not shown up front to the rental price.
I have everything I own stored at this facility, which can be very stressful, but I recently ran into a personal issue, so I had to contact the office for assistance. I was treated so kindly, and all of the assistance I needed was handled immediately by Felicia. She was so incredibly kind and understanding about my situation. I would never store by belongings at any other facility!!! If you're wondering if this is the right place to store your belongings, I highly recommend you speak with Felicia. She is absolutely amazing!!!!
Signed up for another storage space. The attendant was very helpful and we couldn't ask for better service. Thank you
Very helpful getting us set up in a smaller place! Thanks!
Felicia was so helpful and kind!
Gotta say I had a great experience at public storage today. The property manager Felicia was very professional and helpful.
Annesa was very nice and informative. She went far and beyond what is required of her. I would definitely recommend this location.
Felicia was very sweet and super helpful and really does a great job at helping customers!!
Big place. Easy to drive around with plenty of room to load and unload
Staff is friendly, and they were able to answer my questions.
Thanks to Felica and Nessa the customer care and service that they provided for me doing these days has been nothing but exceptional. Kudos!!
The only time you can speak to a staff is during the renting process anything after you are directed to an automated system or an app they are not available for any issues that you have so you are on your own! Severely lacking customer service skills and staff
Very easy in and out. Felicia was great. She explained everything very clearly. Map was a nice touch. Very happy with my choice.
Felicia was very helpful, quick and easy for my first time getting a unit!
Nessa was super helpful and kind. She got my storage unit changed over to a climate controlled one and made the process quick and easy. She also processed the refund for the lock quickly, since we brought our own. Reasonable prices too. I couldn’t recommend this place more. Thank you Nessa for making our moving day easier!
I appreciate the technology!
Interactions with staff have been pleasant. Grateful for the climate control storage. It can be a challenge to get in or out of at times.
Thank you nesssa for your awesome service at public storage!!
Great service the entire time with helpful information.
Wendy was very helpful. Thank you!!
Wende the office manager was extremely helpful and nice. It seems like it’s a really clean and well kept storage building.
Thanks Wende and Jake for all your guys help !! Great Customer Service!
Jacob. He help very good. Nice costumer service. I give 100
Wende was extremely diligent and professional! Checking in was quick and painless!!!!
I would give this storage facility a zero rating. The units area were disgusting, and infested with german roaches. The employees were rude, and unprofessional. I wouldn't recommend this place for decent people.
Wende has been great and very informative in the setup process.
Need better fencing and protection. Homeless people always hanging around. People leaving their stuff in the hallways like a bulky mattress. Staff is friendly, but understaffed to take care of the place.
Wende was wonderful and super fast!
Wende was so helpful in my move in process!! I upgraded to a larger unit and she walked me through it and was so helpful! Highly recommend!
Wende was amazing, very good customer service, got me in and out of the office face 😊
Wende was absolutely great and very helpful would definitely recommend coming to this location
Wende and ilna was great and even help me download my app and made sure it worked.
Wende was very informative and courteous and a great personality. Thank you very much! Andrew
Wende was very helpful when I lost the key to my unit by helping me find someone to access my unit
Wende was nice and professional.
Very helpful and professional all around good experience thank you very much Jacob
Jacob is a very owesome person and very good doing hes job and very friendly
Very happy with are experience
The people that work there is very nice to me. And answer any questions I have in a timely manner.
Wende held me at hostage until I gave her the best review I could. Somebody please give this wonderful lady the $150. Very sweet, helpful and professional.
Ian and Wende were fantastic!!! Very knowledgeable and helpful!! Thank you so much!
Great customer service. Her name is wende.
Wende was super helpful!!
If it allowed for no stars I would give it a zero! choose another storage!!
Go over to public storage in Brandon and see Nessa she is awesome and very helpful. Great customer service and very professional.
Wendi, Lori, Nessa were all friendly. Made getting a storage an easy process and explained everything !!!!!
Great staff! Wende was a pleasure.
Hoy fui a devolver mi storage, la atencion fue fatal. Le pedi disculpa a la señora que me atendio, ya que mi ingles no es bueno, pero la actitud de ella fue terrible. No hizo ni el mas minimo esfuerzo en atenderme, me senti super mal. Su mirada y actitud era de "no me importa si no sabes ingles". Total no pude hacer nada . Cuando fui a rentar el storage, me atendio una muchacha super bien, y a pesar que no hablaba español, nos entendimos perfectamente. Soy cliente de Public Storage en varias ocasiones y nunca senti esta descriminacion hacia los latinos. Dicen que hay alguien que habla español, me pudieran informar si todavia trabaja ahi? Gracias!
Today I went to return my storage, the attention was fatal. I apologized to the lady who attended me, since my English is not good, but her attitude was terrible. She did not make even the slightest effort to attend to me, I felt super bad. Her look and attitude was "I don't care if you don't know English". I totally couldn't do anything. When I went to rent the storage, a very good girl attended me, and even though she did not speak Spanish, we understood each other perfectly. I am a client of Public Storage on several occasions and I have never felt this discrimination towards Latinos. They say that there is someone who speaks Spanish, could you tell me if she still works there? Thank you!
Edito ya que me llamo la Manager General y se disculpo al igual que resolvió mi problema. Mil gracias!!! A esto se le llama liderazgo y profesionalismo.
Wende & Ian Were amazing!! Very friendly and helpful!
WENDE AND WENDE TOOK CARE OF MY SITUATION FAST THERE ALWAYS NICE AND WORK WITH YOU IN ANY WAY THEY CAN...ALSO HAPPY TO SEE THEM BEHIND THE DESK WHEN I NEED HELP.............YOUR MECHANIC
I received great service from both Nessa and Wende when needing assistance
Wendy and Lori and Lori did a great job helping me today thank you
Wende and Lori were excellent for customer service satisfaction, kudos
Wende and Lori were amazing
Wende was amazing and accommodating!! Nessa was also helpful and sweet :)
Wende was very helpful, got everything I needed right away. Very polite. Great service
The worst storage experience ever! To much to even write but never again and it’s only been 2 weeks!
Just came in to take care of my bill and the lady who initially signed me and my husband up was in here and her name is Wendy, she is the nicest lady and Nessa who was her coworker today she is the tech Queen come on into the store I would recommend it to anyone prices are low make sure you always look out for those promotions
Wende was fantastic in helping me switch my unit. As we say in the military—promote now! Thank you.
I can't believe you gave a copy and pasted answer!!! Your "team" knows about the issue as I've been in your office 7 times.
My next step is illegal action because If I was late on my storage you wouldn't just let it slide!!!
Wende was so helpful and professional! Wonderful customer service
Wende was very helpful and was kind enough to give us a walkthrough on the different sizes of storage rooms that they have available.
Wende was great during the process. She explained to me the sizes and took me to the unit and show me how the new locks works. Great customer service I recommend this place.
Wendy was amazing and extremely helpful. She made my move in experience simple and stress-free. Thank you Wendy.
Wende has given Excellent service!
Wende was great and professional.. excellent customer service
Air has been broken for a month. No one working there cares or has a clue when it'll be fix! New facility but not worth the money spent
Well I would have left a four or five star review, however after having moved my things out of my storage unit, at the end of May, having paid my May bill at the beginning of the month. And moved out before June, I get a bill today for another months rent, saying I have in unpaid balance of $70, even though I scheduled a move out date, and the public storage phone app I used to access the facility and pay my bill says I don't owe a bill, because I have no storage unit. But somehow they are trying to scam me into paying more money that I do not owe. The unit was left cleaned and unlocked 2 days before another months rent would be required. And they don't actually answer the phone, if they actually get back to me and remedy this, we'll see.
Wende was amazing and very helpful
Wende was a great help and made the process easy to understand and answered any questions I had for her. I definitely recommend!!
I got a new storage unit 5x5 so easy in the new building! Very clean, convenient and safe! Public storage also has an app now for bill pay and one button gate access via the app! Love the new company updates and the front desk people at the Lumsden and Brandon Blvd locations are patient and very accommodating!! Had a great experience!
Thank You Ms. Wendy For Helping My Mother & I Find The Perfect Storage. She Took Her Time To Make Sure We Would Find The Right One. She Is Truly Amazing.
Wende was so great and helps a lot with all my questions, she's really amazing and helpful.
I just rented a storage unit. The sales associate named Wende was very knowledgeable and helpful. She made my rental experience very easy. Thanks Wendy!
Ian was very helpful today when I secured a storage unit for the summer months. He helped me access the app to make a reservation and explained everything vey thoroughly each step of the way throughout the process.
Great customer service. Easy setup in store. Thanks to both representatives at this location. New building for climate controlled rooms.
Wende was so professional, upbeat, and an absolute amazing person. Today as I came in she dealt with not 1 but 2 rude customers with complete professionalism. She was calm and polite the whole time.
Wende was very helpful in setting me up with a storage unit. The units were very clean.
Wende. Great customer service
Wende was my rep and helped me have a fantastic experience.
Thank you for the prompt, efficient, and friendly service from Wende and Ian. Made this experience well worth the visit!
Wende provided excellent and Great service. Smooth Process. Highly Recommend.
Thank you
Great service Ian and wende. Very nice people.
Wende Very nice courteous and helpful thank you
Just rented a unit online. No access code provided. Second day that location has had no property manager onsite.
Edit: Given access by HQ rep. Finally located and walked space only to discover access may not be reachable by moving truck. Locked fence prevents direct access but again no property manager is available to speak with about making arrangements for locked gate access.
Edit: Was finally put in touch with the property manager and while it was not optimal the access issue was resolved.
Wende was extremely friendly and helpful. Thank you very much
Wende was really helpful and nice
Great service! Will be back!
Wendy is very nice and very helpful
Wendie was very helpful and professional! Helped us with everything we needed and made sure we were all set. 10/10!
Nessa in the office was very sweet and professional, clean property and great staff. 10/10
Hi! I went there to get an inquiry about one storage unit. I spoke with Nessa and she was very helpful and she even show me one of the empty unit to see how big it was. I will be definitely going back there and getting help from Nessa! Very friendly person! Thank you Nessa for all of your help!