Susan and Drew were amazing!! Helped me figure out my move of units!! Would Recommend!
Fred is an awesome person and a true asset. The facility is clean and easy to get to with plenty of units. Unfortunately the prices went up so much I had no choice but to move my items to another location.
Drew provided extraordinary customer service.
They never refunded money that was due me
i switched to them because they gave me the same space a little cheaper than what i had. but with no improvements to the space they raised the rent of my unit- insurance never changed. talking to a human is difficult when you have an issue-wasn’t like that at the beginning. they don’t do refunds so they charge you the whole month even if you get it out the first day of the month.
Terrible customer service
Great customer service. Nice and very helpful.
They increased my rent by 40% 3 months after I moved in. Also This location will cut your lock if you’re 6 days late. They seem to do it out of spite. Aweful customer service.
Amazing staff. Super clean facility. Very happy!
Erica Was fantastic extremely helpful gave me plenty of info as far as the options available. Great to deal with. One of the best property managers I’ve ever dealt with it your company. She is a keeper.
Outstanding service. Very helpful
Very nice manGer and great customer service
Drew was very helpful. I’m in sales and he was the most personable knowledgeable person I’ve ever been with, a true asset for Public Storage. Thank you Drew
Drew was very helpful and accommodating! Made this step of my moving process less stressful. Very thankful
We have been customers of Public Storage for years. Everything is always clean and tidy. Erica the front desk person was very very helpful.
Clean and nit. Little bit of a pricey, but it is ok.
I can’t say enough about the staff and willingness to help. I really recommend this location. Even today Drew went out of his way to help me.
Drew, the property manager was so helpful and explained all of my concerns about the storage place. I truly appreciate his help.
This place raised my rent 50 percent which is PRICE GOUGING. They waited until I was there about 3 months and then hit me with this HUGE INCREASE while I was out of country and could not move. The increase is OUTRAGEOUS and is not keeping with the market trend. I cannot wait to get out. I will never use PUBLIC STORAGE again nor recommend them to anyone. Besides this you can never get anyone to answer the phone.
drew was very helpful and explained everything well.
Thank you drew for helping me and making easy to get a unit.
Drew was great. Highly recommend
Public storage is lucky to have Drew! He is very personable and made my experience finding storage very easy and painless. Highly recommend for anyone who wants a large space with no hassle.
Drew was the best he got me in and out with everything I needed no problem I love it
Drew was very helpful in helping me setup my account and unit. Very glad to see him here as I have rent before with him at a different location.
Very happy with the service that Drew provided. Super helpful!
I would like to give a big thank you to Drew who was my customer service representative at the location of 400 Industrial Dr. Boynton Beach. He was very nice, helpful, and very knowledgeable of the location. I gave him five stars for awesome customer service. Thank you, Drew
Peter gave me excellent service above and beyond
Jessica was very helpful, she was fast and efficient. Made getting a storage unit through a stressful time very pleasant. Thank you!
Victoria is awesome! Helped make the process very seamless
I had given this place 5 stars back in Feb, but wow I called in for a simple inquiry and Veronica who is apparently the Property Manager provided the most incompetent customer service. So rude, cutting me off in the middle of my sentence, not listening, showing no empathy. (Everything you’re supposed to do in the customer service industry) I will be writing a formal letter to corporate about my experience. This is unacceptable, I hope that locations calls are recorded.
Victoria is awesome. She helped me all the way!
Went to even get a storage unit a whole hour before closing and there's just no one at the office. It's locked up. Phone number works but when they say they'll get a manager to figure out why, they don't. I'm just trying to register. Don't even have a unit yet and my experience is already bad. So apparently someone walked out on the job or just decided to leave early! Screw what people need.
Peter was excellent in getting my unit all set even on Father’s Day morning! Thank you!
Peter was fantastic and efficient. I highly recommend stopping by this establishment and getting help from Peter. He was great thank you.
Stephane was supper helpful, she got me setup fast with a unit. Very appreciative of her service .
I had the best customer service with Stephane. She was so sweet and helpful!! Definitely recommend this location.
Veronica very friendly and nice service.
Just got our storage. So far so good
Julianne was very kind and helpful.
Thank you NAHAR, very helpful really appreciate you for helping me out with my storage unit.
Poorly managed. This is the second time they have locked everyone out of the facility. Hurricane Nicole passed yesterday and the facility is still locked down a day later. The rent has doubled in two years and the customer service is about non-existent.
Exceptional service by Rosie, property looks impeccable as well!
Great friendly staff on site. They were very informative and a pleasure to work with.
Julianne was very helpful and funny.
Julianne is the most helpful and considerate person you’ll ever meet. She helped us find a storage space the was best suited for us for an amazing price (on budget) we really appreciate what she did for us today.
Wonderful experience with Toshaa, she is the best
I love this Public Storage. The manager was amazing Toshaa provided me with great service, and was very friendly.
The Storage Manger that helped me rent a unit was quick and personable. He handled me and Another customer at the same time. Her situation involved bank issues concerning payments. He resolved her problem and rented me a unit. This is an example of great customer service.
This Public Storage has one of the best manager. She is one of the friendliest I’ve met thus far. Go see Toshas
my experience with Toshaa was very nice
I’ve been a customer for 20 years. You can pay at any branch. Today the agent on duty was Toshaa and she was very helpful
Toshaa helped download the Public Storage App. I really like it because I don’t have to remember a gate code. I’ve been a customer for 2years and I have the best rate and customer service
Outstanding customer service with Toshas
Toshaa was very pleasant and very knowledgeable about each unit recommend highly.
Toshaa was a big help today! She made my moving process extremely fast and easy. Give this lady a raise
I’ve come to public storage now and in the past to pack my belongings to send back to Canada. They have a variety of boxes , including wardrobe boxes. Toshaa and Bertine were helpful
It was great experience with Toshaa and Bertine. I was able to come in and get my storage on the spot, excellent customer service
I rented with Toshaa first thing this morning using my phone doing an electronic rental . She had me download the App that Open Gates & Doors so I can
Breeze right past the keypads. just tap your phone and go. Once you're within range of the gate, door or elevator, you gain access with a touch. My experience was fantastic , fast and friendly
Stacy was super helpful when I needed it the most she showed me the units was very patient and helpful 👌 5 star 🌟
Good customer service with Stacy and Toshaa. A lot of storage in the area are full but they were able to assist with renting at another location with the computer in their office. They were really helpful with getting us the best price on our storage
Toshaa and Stacy have the best customer service skills I've experience at Public Storage
I have used Public Storage in the past and returned to rent at Industrial Ave. This location is clean, the customer service is excellent and using the phone to open the gate is easy. I dealt with Toshaa for my rental , she will help you get the right size for the best price
Wildly over price, Bill goes up over time, I'll never rent from any Public Storage again
If no problem and no hassle was a storage. It would be this storage. Been at public storage for 2 years now and Tasha and Melanie have been tremendous help.
Toshaa was awesome. She's very experienced and professional.
It's been spectacular storing at Industrial Ave with Toshaa she goes the extra mile with customer service and does it with a smile. This location is easy to get in and out of and secure and never encountered and issues
Great experience…management staff…
Toshaa is amazing. Great customer service. She found me 4 much needed units and worked hard to make it all happen. Much appreciated!
Toshaa is the best
Ideal location
Great service
My experience at this location is always a great one with Toshaa, she is always helpful with assisting with my storage needs . She also helps with any questions I have promptly. I highly recommend you go to Industrial Ave if your looking for professional customers service 5 stars