Public Storage Self-Storage Units at 455 S Hunt Club Blvd, Apopka, FL

Dan was quick and helpful

Blanche is the person I deal with at this location. She is always pleasant and accommodating. I have been storing at this location for a very long time and she is always willing to go the extra mile to help me with my storage needs. She is great about calling me to let me know that I have not paid my bill so that I do not incur unnecessary late fees which I appreciate greatly.

Great experience Brenda was wonderful and alot of help.

Tenoa is Wonder Woman!!!

I had the great pleasure of working with Tenoa today. I had some difficulties accessing the facility so I went into the office to chit chat with her. She was super knowledgeable about the app and how it worked and was more than happy to assist me in getting my phone to recognize the place that I was at. She did this with a smile and a pleasant attitude, I hope she is always there when I have opportunities as I know she is solution oriented.

Tenoa is very accommodating

Ms. Tenoa's welcoming energy was amazing and made accomplishing my tasks a pleasure.

Amazing customer service, clean facility and state of the art access. Thank you Mrs Tenoa

I had a great and easy experience getting a storage unit.

Tenoa was wonderful! Excellent service and very helpful .

Tenoa

Tenoa very helpful

Was very gently the service and was very nices they explained everything and so clear . Also the places was very clean the service was top helping

Very great service here . Tenoa was very helpful in every way !

Great customer service at this location! And the prices are reasonable too!

El personal no orientó bien a la hora de rentar el espacio, donde informó que para adquirir un espacio más grande solo era una trasferencia y pagamos la diferencia, al momento la diferencia es más costosa que rentar in espacio nuevo. Las promociones de precios solo son para clientes nuevos y te cobran un fee de administración por cancelar

Bathrooms are always locked. And rats!

Tenoa is awesome!

Awesome storage to have Tenoa was very helpful and very nice great customer service.

Facility is always clean & well maintained. I have a climate controlled unit & it’s always pest free inside. Only negative I can comment is that communication with anyone at Public Storage can be a challenge. You have to go through an automated system & then leave a voicemail. The Hunt Club location has a help Kiosk, but no one is there on the property.

Dan was very friendly and helpful.

The facility is clean, well lit and well maintained.

First off I want to thank Tenoa for calling me to see how my move went. Also, the location is super clean, and I loved that they provided carts to help transport my boxes to my storage spot inside. I like the fact how easy it was to rent a storage online, and an email provided on how to receive my key and key code for the gate. The app for entering the storage is efficient by the tap of your phone so you don't have to memorize your gate code. Thank you for making my rental process as easy as possible.

Huge scam + roaches

Tenoa is fabulous & truly helpful.

I had to find a storage unit fast and Blanche helped me find the size unit I needed that day and was able to move in that same day. Super friendly staff, very professional and goes above there duties. I would recommend this public storage to friends family or anyone. Sad to say after 9 years plus I have to change this post. Customer service is horrible at this location. The kiosk barely works. They fired Blanche after 20 plus years and replaced her with a eye rolling teeth kissing ratchet employee.

They're clean the place up they painted the place good people too work with and friendly best prices in town

Dan was extremely helpful with my recent downsizing to a smaller unit.

Dan was a great help and made my decision an easy choice

Dan was amazing! Great customer service!

Tenoa was great!

Tenoa is a great help and a good person.

Tenoa is amazing and so very helpful in pleasant to work with! She made our transition so easy and fun! Thank you for everything! Be blessed!

I moved my stuff out recently, and it was an easy process. Lilith was very helpful. This facility is super clean. I would rent there again.

Lilith was amazing!

Awesome service

Excellent Service

The property manager Lillith was very kind and informative. She helped me figure out some issues I had and I was very impressed with her and the site.

Lily was extremely helpful. This location is super convenient for me.

Very nice facility. The staff is very helpful and friendly and try to make sure you get what you need.

My friend and I had a very good experience with the man who helped us. We'd rent again if we needed to. It was clean and the area was more than ample.

Excellent service and communication.

Great service. Lilith was very helpful in all eays

Have had this inside unit for sever years. Front desk always friendly and helpful. Unit always cleaned.

Temps was great to deal with on our renal needs. Thanks so much

7/25/22: I have been using this Public Storage for 17 years for one reason: Blanche. She is the master at customer service and will do whatever she can to meet your needs. Unfortunately, she is no longer there and if it was a management decision, shame on them. They must have not spent enough time observing and appreciating her skills and maybe even learn from them. I’ll be leaving soon and I’m sure many more will too.

Mr elmo is one of a kind,, God bless him.

I was greeted warmly by Blanche. She was incredibly helpful and went above and beyond. I was not too familiar with the area and what would be the most convenient location based on where my new condo is located. She actually sent me to one much more convenient. It was a great experience!!!

Carl was so nice. And Blanche was my favorite.

Great customer service!

I needed a rental unit quickly because my previous unit was increasing by 20%. Blanche helped find a spot in less than 20 minutes. I am very pleased with the unit’s location and the layout of the door opening with the space.

It is always a great experience I've been renting from this storage spot for she years now and Mrs blanche is absolutely the one of the sweetest young ladies I've ever meet, very helpful..

I have been a long time client of Public Storage. Blanche has always assisted me with choosing the right units for my needs, has assisted me with purchasing boxes, lost keys, and arranging auto-pay. ThIs place is tidy and clean and I feel comfortable storing my personal and business effects here. Blanche knows EVERYTHING about this property and the ins and outs of renting a unit. I highly recommend Blanche if you ever have any questions or are thinking of renting a unit here. Thank you Blanche!!

I've been a customer for more than 15 years. Never had any problems or issues with the facility. The manager (Blanche) is always friendly and helpful.

I picked the facility because my neighbors recommended it and now I understand why. Blanche was so helpful and informative. It is nice to work with a business with friendly employees.

Blanche is a very nice person,and professional. She is very helpful. I am recommending her a 100%

Blanche was extremely helpful in getting a unit set up. The location is great and easy access.

Blanche and Yvonne in the office were very helpful and straight-forward. Knew all the answers to my many questions as I shopped for storage. The convenience of this location to my home, the ease of getting in and out - and Blanche - helped make the decision to choose them. My big disappointment was on moving day when we had four full carloads to unload and store, there were no carts to be found. Finally, with help from the staff, ONE was found, and we used it to finish. It was much harder work on moving day having to carry things rather than cart loads at a time. I think a place this large should have more carts on hand - and keep a better eye on them. It was a busy day there and they should have more than a total of THREE carts on the premises. That said, the location, condition, price, and staff are terrific. UPDATE. A year or more later it seems the rates go up approx 5-10% every few months. Frustrating. The location and not wanting to move everything keeps us there. I'm sure they count on this when they determine their increases. UPDATE AGAIN: a few days after my last update - stating my frustration with the frequent rate increases, I received a call from Rachel. She was tasked with trying to reverse my frustration (review) and told me she can put in a request for a rate decrease. She did accomplish this and lowered our rate a small percentage. A pleasant change of pace. Unfortunately they did this only after receiving a poor public review. Rachel was evidently able to get permission for this gesture with the intention of a better review, so I'm raising it to 3 stars from 2. Thank you Rachel for your efforts. Another Update: January 2022. We were trying to switch the name and credit card on the account - in person - with ID. We were told the policy/procedure is to cancel the agreement (emptying the unit) and start a new agreement with a new unit and credit card.... no thank you. We then asked if we could simply add his name to the account and were told again, it's not policy. We were offered the 'we care #' to call and see if they can help. So, today I called the 'we care #' and waited almost 30 minutes for a customer service person. After confirming my account information, I was told he's already on the account - and we could go to our online portal to alter the payment method and authorized users and anything else there. WHAT?? This said, maybe we didn't ask the question correctly (in person) in a way to make our intentions clear?? Possibly we didn't understand the answer or options correctly?? Either way, it is frustrating to think someone who has been managing there for years couldn't try to help us figure it out and let us leave having accomplished nothing but a waste of time and energy. Side note: when the gate was broken for an extended period of time, we were told it's ok and we 'needn't worry because ours is an inside unit'. AND, I realize prices and rates EVERYwhere have increased. We've had slight other increases, but our most recent rate hike was a full 20%. Shame on us for staying there - it's the price we pay for convenience - and for having too much 'stuff' Today's feeling is a poor one star.