Amazing customer service! In the middle of a move from the east coast, I was forced to offload my moving truck before my new property was ready. I was able to book a unit the day before needed - the manager allowed me to move units day of unload to accommodate the moving truck, and called even me to confirm I had vacated the unit when she noticed the lock was removed and unit was empty. (I was planning on letting her know the next day) Accessing the unit was easy, establishment was clean and well maintained - truly a great experience.
Stephanie was an amazing help! Will rent here again
Fast and easy and very helpful. And really clean storage facility
Everyone does all their business online these days, I just want to mention that now and come back to it later. I did my booking online and booked a 5x10‘ storage unit. When i arrived with my 5x9’ uhual trailer, I was able to tell almost instantly, that the storage unit itself would be able to fit inside the trailer. Did some quick measurements and it was 4.25x8’. which doesn’t sound like much of a difference but when you do the math, that’s 50sq feet vs 34 sq feet. If you think about things that are close to 16 square feet, think of a coach or a large fridge. while they have disclaimers saying sizes are appropriate. When you talk to the chat help they say, we do recommend inspecting the unit before you purchase it. Where was that option when I was using your online platform?? That to me is an insane approximation. it’s like if a gas station said, yeah it’s approximately a gallon of gas but you‘re only getting .75 gallons and paying for the full gallon. Sounds like false advertising to me. well I gave it them 2 stars because I didn’t have any other issues with the sign up or move in.
Paulina was great and friendly thankful for all her help!
Katie was great .she was friendly etc.
Outstanding service!
We only rented a unit for 1 month but the service was great and ending the contract was a piece of cake. Also because of my extreme paranoia with the last storage facility we used, I sent insect traps and rodent traps in our unit for 10 days prior to moving in and didn't catch even an ant! Their units are absolutely pest free!
We will rent from them again.
Amazing customer service! The front desk rep went above and beyond! Thank you!
I thought the service was great, payments and access were easy! Michelle followed up after I had vacated my storage unit and she was great to work with.
Michelle and Stevie were wonderful helping me get my storage unit, thanks!
Michelle was such a pleasure to meet, so kind when faced with such a stressful time of trying to figure out the right way to go with storing some items.
Great customer service! Very friendly and quick, would recommend it to others. Michelle was amazing!
I’ve been a customer for a few years now, and have had nothing but a great experience with Michelle. She is pleasant and has always been helpful. I have moved out recently, but if I need to get storage needs again, I’ll be reaching out to Michelle!! TY
Michelle and Trish were great thank you so much!!!
Was in a few days ago and Michelle was so helpful. She showed me a couple different units so I could pick the right one. Thanks for taking the time to help me.
Michelle and Stevie helped me get settled into the perfect size storage unit. The answered questions that I did not even know that I needed to ask. So happy I chose this location!!
Michael and Trish Stevie did a great job, very professional
Michele is great at customer service.
This is a hard one to review because on one hand Michelle at the location on Quivas is so kind and so willing to help! If I
was reviewing just her at this location I would gladly give it a 5 star rating however on the other hand the company itself is awful! I have been a customer at this storage place for a few years now. I just downsized due to rent increase. For some reason my rent keeps increasing every few months! I’m only in a 10x15 and come April I will be paying almost 300 dollars! 287 to be exact! Michelle has done her best to keep my rate where it was when I moved into the smaller unit at 172. However I think we are running out of options.
Also I don’t understand why if I’m a new customer I think the deal is half off but existing and loyal customers only get rent increases every other month! Do better public storage!
Michelle is very friendly and very good at her job great service
The Manager Stevie is wonderful and super helpful. Great place to rent from.
Michelle was very attentive to my needs and was very helpful in the process of renting our storage
Michelle did a great job!
Michelle and Trish were helpful thank you
Michelle in the office was very friendly and helpful with assisting me navigating the system to rent, the app, move in, and move out.
Michelle was excellent. Very helpful and knowledgeable.
Great rental experience! Michelle was great and very helpful! Thanks!
highly recommended I loved the attention they gave me when looking for a small Storage it was incredible ¡thanks Michelle!
Needed a quick rental unit for a move and Tina was amazing and so helpful throughout the whole process! She answered every question I had and was knowledgeable about the units. Everything was smooth-sailing and easy. Would recommend this business for all your storage needs.
Michelle helped us with our rental reservation. She was extremely helpful! Great customer service!
Michele was great to work with when renting a unit. She was thorough in explaining the rental process, insurance, hours, PS app, etc. great experience!!
Michelle was awesome and made sure we understood all terms. Great day getting my storage room at Public Storage! Thanks Michelle!
Michelle has been helpful to me in many instances. Thank you for your time and efforts. Shawn W.
Michelle
I really recommend this location, she was very kind and helpful with me. 😍
Michelle was very professional and friendly. Customer service skills where great!
Michelle helped me get set up for my storage. She was very friendly, helpful, and professional. I would recommend this storage facility for sure!
I've been there for a couple of years and by far the management now is the most responsive and helpful I've dealt with. Michelle has been understanding with anything that has come up.. She definitely goes the extra mile when I needed it.
Dan was really helpful this morning.
He got me all set up for my storage unit.
Thank You
Michelle @ Public Storage was very helpful getting us transferred from our small unit into one of our large units & payment method got transferred also.
Thank Yoi
Awesome place to rent. They help you a lot. Michelle was so nice she helped me get a discount on my unit that I’ve had for so long and she really looked out. Thank you
Michelle helped me today and I like how she handles stuff. I am very thankful for her!
Great customer service, Michelle is always helpful with whatever is needed
When I got into my storage Michelle K was the one to help me. From the very beginning she made everything very easy and worry free. She has been much help with everything I have needed. I would recommend this location for your Storage needs . Thank you so much Michelle for all your help. .
Great service! Thank you Michelle!
Michelle was great! She answered all my questions and was very friendly. Gate access is easy, especially with the app. I’m going to be getting rid of my unit, but if I need one in the future I’ll definitely use this location again.
Michelle is very nice and helpful!
Michelle was great and went above and beyond to help me even though I was running late. Much appreciated!
Michelle, was very helpful making sure I understood all the information. She was professional and knowledgeable.
Michelle was awesome and helped us out during our move out!
The four stars is mostly due to raising of the rent (see below).
Pros:
• Michelle (property manager) was very friendly and helpful! When my rent was raised, she proactively found a way to get it back down. That was SUPER appreciated!
• The move-in and move-out experience was smooth.
• The facility was kept up and clean!
Cons:
• The cost–it gets very expensive.
• The office hours are sporadic and there was usually no one physically there when I was there calls required calls back, most of the time.
• Though Michelle helped offset this (thanks to her, again), the company "punishes" people for being longer-term customers by raising rent. They really need to do away with that.
Just had the best experience renting my storage unit. I was able to get a 5x10 for what others charge for a 5x5 or 5x8! Anna was able to get me in and out quickly and the units are spotless. I liked the cameras covering the whole property. I'm happy!
Michelle is awesome 👌 👏 👍
Had a wonderful experience getting a unit from Michelle
Straight to the point, very accommodating, does the job right the 1st time. Talk to Michelle she'll take care of you and makes the process easy!
Michelle was very helpful, Thank you for all your help.
Michelle was excellent to work with!
Michelle was understanding, and costumer service. Thank you.
Michelle helped out from the beginning too get my new life started in Thornton..
Much appreciated
Michelle was a very helpful individual very easy and a delight to work with. Very informative and friendly.
Great facility for all your storage needs. Easy to access, and Michelle is there to help if you ever need her. Definitely would recommend this location to anyone looking for a storage place.
Awesome awesome! Michelle was great
Michelle was very helpful and professional, made it quick and easy to get a lock cut and swapped off my unit.
Michelle was awesome followed up right away after I left a message and we met at 4 pm and she got me all set!
Michelle was very helpful and informative. Had a quick and easy move thanks to their easy application and fast access to my storage.
Michelle was a huge help when no was was at the property to get me started with my new storage unit! Thanks Michelle!
Very pleased with the customer service especially Michelle she is very professional.
Michelle is an awesome person. I ended up not renting there because the facility didn't look safe, nothing to do with the property manager she does the best with what she allowed from the company.
Always a pleasure to work with, and answers questions Never rude or unpleasant. Michelle is great to work with.
Easy access and great prices Michelle was very helpful.
Michelle was very nice and helpful. Good at explaining everything.
Michelle was a great help in getting an issue resolved. Highly recommend and will refer people to this location!!!
Awesome service!! Michelle was very helpful and made sure I was well informed about the property and my individual unit!!
Public storage is the best storage place there is! Made a not so fun experience as easy as it could be. Also Michelle is the best! Great customer service! Give this girl a raise!!!
Michele is one of the most kindest human beings that have ever met she really puts effort to make sure everyone is taken care of and if you're late she always tries to make it to where you don't lose anything or if she works with you she's just an awesome person all around
Michelle was very helpful for our move in experience!
Michelle was amazing!!! Makes our move and storage needs easy! Thanks michelle
Michelle has been fantastic throughout the entire move in and move out process. She has always been easy to reach out to and has always been responsive.
I might not like public storage in general. Only from bad experience in the past. Where I was unloading my Uhaul into my unit. And basically had 2 call the state sheriff 2 come and let us out. The gates both door like one. And roll big gate one had locked due 2 power outage. But the office people at this one. Made me fill more at ease. As well as Mrs. Michelle the manager noticed I was handicap. And changed my unit 4 me from the one I had reserved & paid 4 online. 2 a easier accessible 1 for me. Kept the property clean from trash and snow friendly. So I could get in and out safely. Moving is always stressful and hard. But when someone goes extra distance 2 help make easier not just because it a job. Makes ALL THE DIFFERENCE!! Thx girl
Michelle is awesome!! She’s has great customer, friendly and very knowledgeable!! Thank you for everything, Michelle!
Michelle was phenomenal! Excellent customer service!
Michelle is amazing!. So helpful and sweet. Thank you for all that you do.
Can't help but be grateful for such an amazing place with such a caring manager in Michelle. If you're looking for a place to store your belongings or valuables this is the place for you. Thank you to Michelle for all your help and care!
Michelle the property manager was always polite and helpful
I would like to rate this place a 5star all because of Michelle she has been my saving grace through my process of having storage there . All my questions and concerns were taken care of in a timely manner and Michelle even followed up with me to check in and have my answers when she couldn't answer them. If you get storage at this public storage ask for Michelle she definitely knows her job and it shows .
I love it if you don't have all the money they will work with you but don't get a late fee!!! Michelle I give her aTen star review she is the one that will help you if you are Truthful I will recommend any one.
Michelle was awesome got us in and out no problem and took care of all of our questions! Thanks for everything!
Michelle was very knowledgeable and helpful...
Michelle was absolutely amazing, so we have 3 different storage units with public storage and we were super confused about our accounts and our billing she totally helped with all our issues with all 3 of our units Michelle was super fast and very friendly I am very glade we chose this location. Thanx Michelle!!!!
Over here at MovingNextdoor, we really enjoy Public Storage locations. Nice Staff!
Michelle is top g she is the best employee.
Thank you michelle! Ur awesome!
Michelle was very thoughtful and helpful.
Michelle was very helpful and friendly explained everything throughly while setting up my storage unit.
When we walked into the office we were met with an icredibly sweet girl named Michelle and the office had the most delightful scent! They have great prices on their storage units, great service and because my unit is on the outside of the gate, I'm able to have 24hr access...it may cost more, but is totally worth it! Thanks for everything!!
Michelle is a great person and a very professional..
10 🤩 stars
Michelle on 103rd and Quivas did everything she could to make our move a smooth one thank you Michelle.
Michelle was a huge help assisting with figuring out our due date coordinating with our pay days. She is always so helpful and cheerful. You can tell that she loves her job. I would recommend working with her for all your storage needs.
They care here; Michelle has gone above and beyond for me!! Great place to store!
Michelle is very nice and knowledgeable about public storage.
Michelle is the greatest. No matter what is going on, she makes time to take care of her customers. Don’t know if I would have stayed this long if it were not for her. She has great customer skills and the site for an outdoor site is always very clean. Thanks Michelle!!
Very last second help was on point. Clean and tucked away facility and not only was Michelle very helpful but she was quick and sharp like a razor. Second time I’ve used this place and definitely will again if need be! Great work Michelle thank you.
Great positive attitude Michelle was fantastic help! Thank you!
Michelle was very friendly, helpful and made the move in to the storage unit very easy.Thank you!!!
Great lady very patient and everything is very self explanatory Michelle deserves a raise!
Michelle helped me get a spot as soon as I showed up. Made it super easy and fast. Thank you very much for good service.
Michelle has been great to work with at this location. We had to quickly rent a couple units while moving and she not only helped us through the process but went out of her way to help us find a cheaper rate for a larger unit that was coming open around the same time. Thank you!
Great customer service from Michelle!
Michelle was very knowledgeable about unit prices and was very helpful. Thank you Michelle
Always friendly amd helpful.
Michelle was so kind! She helped us to get the right size!
Michelle helped me With everything thank you!
Great experience, location is always clean. Management is always polite and responsive to my needs.
Michelle was frienly and helpful
Michelle was amazing, She assisted me with finding the right size unit as well as the entire process of getting it rented. Because of her willingness, I will forever be a loyal customer. Thank you Michelle
Great service and Michelle is fantastic with the customers thanks!!!
Michelle has been great with me since my husband passed away in December..Very kind and understanding..Best storage unit place I have ever used! Thanx Michelle
Did the on line lease no contract was nice and easy, but once we got there realized the unit was far too small. The lovely gal attending the desk was sweet enough to help me determine what we actually needed and got us set up the right way!!
Thanks Michelle!
It's a nice place to put belongings in.
Very easy to move in and get setup. Staff was very friendly and accommodating.
Customer service was excellent the lady there was so friendly and helpful and her name was Michelle
Kim is a rockstar! Every person I’ve seen or spoken to is super nice.
We were in need for a storage so checked out this location. The facility was super clean and the staff was extremely knowledgeable. Michelle showed us different units and helped us find one that was exactly what we needed and within our budget. We ended up not needing the unit, but if that changes we’ll definitely be calling Michelle.