Elliott & Emily were amazing best customer service ever.
Emily at Public Storage was absolutely amazing. She has so much patience and is incredibly sweet. She took the time to explain everything clearly and made what could have been a stressful situation feel easy and calm. Customer service like hers really makes a difference — thank you, Emily!
Elliot and Emily always check in to make sure my experience renting is problem free even when confusion arises. They are the reason I keep my unit with the company!
Andrea es super amable 100% recomended
Emily has been a real joy to work with very knowledgeable and just a hell of a gal I do believe she should get a raise for putting up with me anyway
Emily was the sweetest person I’ve met at storage units. 100% recommend💕
I've been renting a unit at this location for about a year now and have always been a bit frustrated with the management, or the seeming lack thereof. However, I went into the office today and was greeted by a new face: Emily, (the new manager as of a couple months ago from what I hear) who was friendly, extraordinarily helpful, and genuinely empathetic in both of my interactions with her.
I've worked in the hospitality industry for over 20 years so I know how big a difference it makes when someone actually cares about what they're doing. I also know how disgustingly hard it can be to find that in the real world.
Cynicism aside, I can honestly say that Emily stopped me from moving my storage unit to a different company and she didn't even know she needed to. Thanks, Emily.
Elliot was great at helping me with my billing issue!
Andrea has been a huge help the fact that she walks the units keeping everything in order knowing my expensive tools are protected you rock Andrea
Emily’s awesome! Always helpful
I came in a little over a week ago and needed a space fast, Emily was able to get me a reservation and lock in a dollar promo for me, and was even flexible with my schedule that changed suddenly the day of move in, the property is clean the space is nice and just what I need. If your needing a space and want to go somewhere with nice people and a clean environment this is the spot your looking for!
Elliott & Emily were Awsone, best customer service ever.
Elliott was very resourceful and very helpful finding me a larger unit. Was knowledge about the facility and units. Great employee
The new manager Elliott has been helpful and courteous. Previous employees have treated us like they are doing us a favor. I’m paying for a service, not asking for a favor.
But this time however, the exchange was a friendly experience. Thanks Elliott. Tmontoya
Elliott helped us out with storage confusion
Elliott & Emily were awesome. Best customer service ever.
Emily at the Evans and I25 location is amazing. She is super friendly, communicative, and always respectful. The storage place is like any storage place, but five stars to Emily. She is the added value.
Elliott & Emily are awesome
Elliott helped me, very good
Thanks!
Elliott & Emily were terrific.
Emily, you rock!! Thanks for making my day a heck of a lot easier!! I wish there were more people like you in the world😊
Sometimes life throws you curveballs — and sometimes, if you’re lucky, you cross paths with people who help you navigate them.
That was the case when I ran into Andrea again — this time at the E Evans Public Storage location. I had just rented a unit there and was dealing with a particularly large, heavy item I couldn’t manage on my own. My scheduled help had fallen through, and after struggling (unsuccessfully) for hours trying to unload this beast from a 26-foot truck, I was completely drained — physically and mentally.
Out of nowhere, Andrea appeared. She’d seen the item the night before and recognized it immediately. My first reaction was, “Oh no, here comes a fine or a warning.” Instead, what I got was calm professionalism, a listening ear, and most importantly, a conversation that led to a solution.
Andrea didn’t judge or scold — she simply listened. She explained her responsibilities, took a few photos, and documented the situation as she needed to. But then — and this is where it got good — she said:
“So what’s the plan?”
We exchanged ideas. She offered her thoughts. I shared what hadn’t worked. By the end of the conversation, I had a plan that made sense. I left, listed the item on Facebook Marketplace, and — boom — it was gone the next day. Problem solved.
What stood out wasn’t just that Andrea helped me troubleshoot a frustrating situation — it’s how she did it. With respect, professionalism, and a kind human touch that’s all too rare these days.
I walked away with a lighter load (literally and emotionally) and a clearer head — because someone took the time to treat me like a person, not a problem.
Thank you, Andrea. You have no idea how much your help and attitude meant during that stressful moment. I won’t forget it.
**UPDATE**
Was planning on submitting a separate review for additional people - apparently, you can’t do that !!
Updating the recent review posted earlier:
I recently rented a unit at the Evans location and was immediately impressed by the facility — spacious layout, easy access for large vehicles, and well-maintained grounds.
Emily helped confirm everything was ready when I moved in. She was professional, friendly, and made the process simple. Thank you, Emily!
A few days later, I ran into two management team members (one man, one woman) while dealing with a large item I’d temporarily left outside my unit.
I expected a warning or frustration — but instead, I was met with professionalism, empathy, and respect.
They calmly listened, saw I had a plan, and offered reassurance before going on their way.
In a world where quality customer service is rare, this team exceeded expectations. Their approach turned a stressful situation into a positive one — and that doesn’t go unnoticed.
Thanks again to the entire Evans team!
Went in to get a unit and was greeted by a really nice worker named Emily. She was fast, really informed me on everything I needed to know. Really nice and funny, helped me out with the pricing. 10/10 great customer service. Glad I went with Public Storage.
Miss Emily is very nice and up standing worker...she very helping with everything at the public storage unit...
Andrea was great she explained everything took her time. Great customer service did a transfer smoothly and easy
Andrea when out of her way to show me the available units, we even walked in the rain to look at them. And took her time to help me find exactly the right unit for me. I came in later in the day and she didn't even rush me out of there because she was tired, and supposed to be getting off. That's a rare find these days. I'm so very grateful ! Thankyou!
Very smooth transactions from getting a unit to vacating one. Emily is awesome she was so kind and helpful!!
Emily is great! She is always busy cleaning up and keeping an eye on the storage facility, which set my mind at rest because my livelihood is stored there! She also was very thoughtful and brought a couple of bottles of water out when I was organizing my unit in 95 degree heat! That's what I call customer service! Thanks Emily!
Easy move in, Emily and staff made it very easy. Excellent customer service. Good price.
Emily was very helpful and made everything very easy getting a unit. On time to appointments and answered all questions.
Emily was very helpful, lot was very clean.
Thanks Cynthia for the great service and quick response.
Cynthia was very knowledgeable.She worked efficiently and effectively to complete the rental in an adequate time for me to the u my unload my truck and make it to work on time. Thanks to Cynthia I would recommend Public Storage to everyone in need of more space.
I was going to leave for good. Emily the property manager really saved the day. You don't receive customer service like that nowadays. Refreshing
Emily Was a outgoing person and very respectful She was a great help. I gave her five stars.
Emily was great and Took the time to explain and answer my questions very helpful and resourceful
Cynthia saved my bacon. I showed up to the gate with 3 movers and a 24 foot truck ready to offload my stuff into my unit. But to my horror my gate code and app wouldn’t work.
Luckily Cynthia was just coming off of lunch and back into the office. After some back and forth she diagnosed the issue and solved it by reseting my passcode. Just in time to get the movers back to putting my stuff in storage and get me back on schedule.
Thank you Cynthia!
Emily did a great job helping us get set up!
Elliot and Emily were awesome
Great service. Elliot and Emily were both very helpful
Mr Elliot was very nice and helped me out!
Emily, is a great person to deal with.
Her management skills, combined with her positive personality. Will make me a customer for a long time.
Emily is the best! Customer service is amazing here and the facility is so clean!
Elliott was amazing he helped me with everything I needed! Friendly and professional!
OMG this is my new favorite location of Public Storage and that's all thanks to Emily!! I have actively seen someone disrespect her and she kept a smile on her face even though that human was so rude. She is an angel and helped me get the best price for what I needed space wise! She is a gem and a hard worker who cares about her customers. Definitely coming back:)
Emily is an amazing person to be around and it makes the whole experience amazing. I wish I could give 100 stars just for her.
Emily is the most amazing person ever!! She’s so sweet and so helpful!! HIGHLY RECOMMEND!!
Emily has been the best to help me find the right storage. I just moved from Oklahoma and don’t have enough room so I needed a safe place for my stuff. She had the best customer service.
Emily is the best property manager ever!
Emily was great. Knew what to do to help. A very good experience
Emily was fantastic to help us secure our space. I highly recommend this location and Emily.
I had a great experience working with Emily at Public Storage! She was incredibly helpful, attentive, and really took the time to listen to my concerns. From the moment I walked in, she made sure I had everything I needed and answered all my questions with a smile. Her customer service was top-notch, and it was clear that she genuinely cared about making sure I had the best experience possible. I truly appreciate how patient and understanding she was throughout the process. Highly recommend working with her if you need storage services!
My five star rating is for Emily because honestly, I was having a shitty time with getting my storage in the beginning and had to talk to customer service for quite some time until Emily called my phone to rectify the situation and assure me that my move in would be Smooth and quick. When I met her in person, she Had a great personality for customer service and remembered our earlier conversation making my visit short and sweet so thanks Emily keep being awesome sauce!
This facility has been great, I was dealing with some tone sensitive emergency situations and had to nice so my belongings in very short notice. Emily at the front desk made this experience painless and even helped me crack a smile. Thank you Emily and the public storage team.
Jeff was awesome! Great help and it was cheap!
Jeff was amazing. Friendly and knowledgeable in what I needed for not only my personal belongings but business items as well. Helped me get the accurate size for my items. Thank goodness he was helping me, because I wouldn't be able to fit all my belongings...or even stand in the unit. Jeff went above and beyond and I am very grateful to him for making this process smooth and stress free.
I must say that Jeff and Emily are AMAZING! Total God sent individuals.
I worked with Jeffery to deal with my deceased brother’s unit and rent a new unit and he was super kind and helpful. This is why I booked here at Public Storage. I give Jeffery 5 stars!
The Evans team at Public Service are great. Superior customer service and nice people to work with. Highly recommend!
Jeffrey one of the Best worker in storage very friendly and polite.
Welcome to the collective, resistance is futile 🤨
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The staff here are great,
Without question ♈️
Love this PS facility. Recently moved and needed quick and affordable availability. Everything lined up perfectly for me. The staff was responsive, respectful and professional!
Jeffrey was a great help. I needed a specific sized storage unit and he allowed me to measure two different sizes to see which was a better fit. We found one that would work well so I rented it. Thank you Jeffrey, I had visited other competitor locations and they were not as helpful.
Jeff is the man! Go check him out, very helpful and friendly! Thanks Jeff!
Jeff was awesome save the day thank you jeff!!!!!
Jeff explained everything perfectly was a big help.
Jeff is part of the American boots on the ground! Jeff is awesome
Amazing customer service!!
Had some technical issues with the app today that Emily was very helpful with..Thank you very much!
Jeff made it super easy. Thanks
Jeffery is the BOMBBBBBBB!!!!!!
I have been really going through it and let me just say Jeff singlehandedly restored my faith in humanity. He made sure I was taken care of even though he was busy doing a million other things he stopped took the time to look me in the eyes and listen. Sometimes that simple gesture can change the whole trajectory of an individual's day, he was able to help when others just glazed over. Thank you Jeff, you're the best!
I had a great experience with this Public Storage location. Jeff was incredibly friendly and helpful throughout the entire process. He made everything so much easier and stress-free. His professionalism and willingness to assist really stood out. Highly recommend this place if you’re looking for excellent customer service!
Just got a new storage unit and Jeff was super. Highly recommended.
Jeffrey was awesome, deserves every star!
Jeffrey was patient and helpful while helping me book my storage unit online at a discounted rate.
Their rates are competitive compared to other storage sites in Denver.
Friendly service, nice guy
As far as the overall company, I’m not a fan, but Jeffrey is always super helpful and is always out keeping the place super clean despite all the crazy stuff that goes on.
My rent randomly increased twice and he put in a request to get it reduced, and it was approved!
Also, they have increased security in the last few months.
Jeffrey was very helpful. Made the process quick and easy. Made my day go from bad to good for sure. Ask for him. Thank you Jeffrey :)
I was honestly going into this place a bit nervous because I’ve never dealt with storage units before, and was hoping I wasn’t going to get taken advantage of and ripped off because of my ignorance and abrupt situation. I want to give Jeff a huge shout out at the Evans location for really just explaining everything to me and huge help with getting me a better price than I was expecting! Definitely made my month a lot less stressful. Also, shout out to Kenny at the other Evans location! When I called, he had great over the phone customer service and was the one that invited me to come to the office in person so he could help me further. (I accidentally showed up to the wrong location not knowing there were two storage places on Evans) So Kenny, if you see this, I’m sorry and also thank you. Very helpful experience overall you guys.
Jeff and Ken have been absolutely amazing in getting us set up in our storage unit. It was quick and easy and we were ready to move in in less than 20 minutes!
Stopped in here today after being out of town for work for a month. I had some questions and concerns, especially the billing part about my storage unit that I currently share with a past roommate.
Jeff was very professional and courteous. He not only was patient with me but wasted no time to resolve the issues I was currently having most importantly the billing.
Highly recommend stopping in to see Jeff if you are looking for a reliable and safe storage.
Thank you again Jeff for your excellent customer service!
-CR-
Jeffrey is the best. Helped me so much!!
Jeff Thomas was fantastic completing my registration and all my needs.!!
I had to move out of this storage location due to moving far up North. I had so much to get rid of and a lot to do when I came to empty out my unit. Thank to Jeff and Kenny I had zero to no issues with this moving out process they were so helpful, friendly and helped me with everything I needed. I appreciate all they did to help make this move easy for me. If you’re in their area I definitely recommend going to this location for your storage needs. Jeff and Kenny are so kind, helpful and willing to help where they can. I appreciate you two very much.
Considerate. Helpful. Informative. Patient. Thank you Emily!
Jeffry was VERY VERY professional and helpful. He went way above helping me. Great commicator. He was very prompt when I had last minute issues.
Love this facility. Jeff is always super friendly and nice to talk to. I feel like my items are safe and secured here.
Great storage facility conveniently located.
Jeffrey was great and really helpful. He even stayed a little longer to make sure that I was taken care of.
Just came to this location to rent a storage unit and Emily was absolutely AMAZING!! She was very friendly very genuine in her concern for our situation. You have a wonderful employee!!!
I love Jeff at this location!. I am retired senior and Jeff was able to decrease my payments for me, helping me to maintain my space and stay in my budget! Big heart and truly professional!! He deserves a big huge raise!!!
Jeffery is awesome and helped me get set up right away. Couldn’t have been easier.
Just had a out most best customer service from a gentleman that works here and goes by Jeffery, he had patiently assisted me with any of my questions or concerns. Today I was able to find and pick a available unit to my liking and needs. Thank you!!
I just want to thank Jeffrey Thomas for his outstanding customer service ..
Jeff was so helpful and nice. Really appreciate his help today.
Jeff and Kenny are excellent communicators. They made this experience easy during a stressful time. I recommend this location
All the employees here are incredibly helpful! Jeff, in particular, went above and beyond, providing exceptional customer service and assisting me for quite some time. Thanks to his outstanding support, I’ll definitely be a returning customer.
So far so good, just got my unit today and Kenny was really helpful and quick!
Kenny is amazing , so helpful !
Jeff had great customer service and was very helpful….Thx for all your help!
Had a couple issues (no the fault of public storage) but Jeff Came through and saved the day.
5 Star service and a great help!
It was my first time getting a storage unit and Jaffrey answered all of my questions. Really honest, nice and helpful guy. The prices for units are one of the lowest in the area. Definitely would recommend this location to everyone.
Jeff was a big help in getting my storage unit all set up. Good Dude, Much appreciated Jeff!
The new property managers Jeff and Kenny really care about their customers and take great care of the facility!
Jeffrey was awesome for us in and out fast and very friendly!
Great special deal! Thank you Jeffrey for great service and communication!
Jeffrey was great to work with! Easy to talk to, explained information very thoroughly, and was very helpful!
Great services and great prices. Kenny took care of us and led us through the whole process really quick and easy. Will be recommending this place in the future.
Kenny was absolutely amazing in helping me even satying 45 minutes past closing to ensure I had the storage unit for which I was in emergency need of. Due to an online reservation issue..Thank you Kenny for your amazing customer service!
Very chill environment . Kenneth helped me and was amazing. Great customer service and insured my belongings would be safe. Hard worker too.
My stay was pleasant there was a guy named Kenny was a great and excellent help!. I would recommend this location to anyone it’s convenient close to a car wash and gas station….again Thanks Kenny for your help!🤲🏽🕊️ much appreciated
Kenny is a wonderful employe. He was very helpfull And fluent im spanish.
Kenny is a wonderful employee, very helpful and kind. He's pretty fluent in Spanish, so it was a big help for my family to understand.
Kenny was really nice and professional! He was super patient and explained the process thoroughly!
I was having a terrible day yesterday and to top it off I lost my storage keys. I asked the manager if she could assist me, she kindly empathetically explained I would have to call a lock smith. I was pissed but she helped find one that wasn’t very expensive and was pretty fast at getting there or it seemed that way because while I waited so did Jennifer and she really seemed to care offered me water and made me laugh I got in my storage and forgot all about my horrible day. Thanks Jennifer you are amazingly kind the customer service world needs more people like you. True gem..
Friendly and helpful staff. Easy move in and move out. I always felt my stuff was very safe.
Shannon is amazing! We feel in good hands with her!
Kenny is your guy for the 5 star service you need!!
Kenny, from the 4101 location, helped my mother-in law and I get our new unit situated. He was very patient, understanding, articulate, and most importantly helpful!
Kenny was great and easy to work with
Great customer service! I needed to adjust the size of my unit and Michael was happy to help and made everything super simple. Thanks Michael!
Shannon was super helpful. Thank you so much!!! It is appreciated.
Shannon was very helpful in assisting with changing my locker.
I have had nothing but the best experience at this property and with the hard working, super kind, super friendly, out going, always available and willing to help property manager Shannon. I have referred multiple people to this location because of Shannon. She is a rare find!
She did a really great job and took the time to make sure I understood everthing thanks Shannon
Shannon was very knowledgeable and friendly when getting us signed up with a new storage unit!
I'd like to give kudos to Shannon. Wonderful property manager. Really on top of her game..
Jae was amazing. Very informative and eager to help. I went to another location on Evans and the guy didn't seem like he needed my business so I came here where they are professionals. I'ma sure Jae is one of the best employees here at this location she was great!!! Somebody give this pretty lady a raise!
Shannon was very helpful and informative.
Shannon is awesome, friendly, and very efficient for your storage needs. The property is looking great since she has taken over prior management. I always see her out on the property cleaning something.
Shannon was very professional and excellent at seeing to my storage needs. I could tell she strives to provide great customer service with her wonderful personality. The units and lobby area are very clean and well kept.
Best storage experience I’ve had. Shannon is on top of it and always super friendly and helpful! I feel safe having a storage unit here, she’s always keeping a look out. Definitely recommend!
Shannon was VERY!!! nice & helpful and very knowledgeable about every transaction that I needed done today, I will definitely recommend Public Storage to my family & friends
Teresa S
The facility is in great shape and Shannon was super helpful. Looking forward to keeping my belongings here!
I have had to use different storage places throughout moving around a bunch and this one hands down has had the best customer service experience I've ever had. Shannon always helps me with whatever I need and keeps the place well kept. It nice to be treated not like just another person using their facility.
Shannon provided great service and helped entertain our two kids at the same time! We were in and out with our reservation and virtual paperwork within 20 minutes.
I have multiple units here and Shannon is always so helpful and kind. She is great at customer service and you can tell she loves her job as she takes pride in everything she does here at this property. I see here outside cleaning all the time. This place is number 1 in my book. I would give 100 stars if I could to this great property manager. Thanks Benny
I came into the office again because I was having an issue with our door not closing right. I was so glad to see that Shannon was there again. Like last time she did not disappoint with her kindness, urgency to help and stellar customer service skills. She took care of the issue right away and fixed it with some stuff she had on hand. We were in and out all afternoon and I have never seen someone work so hard as that manager does. She was cleaning outside each time we drove by as well as dangerously by the road. We will continue to recommend to friends and family. Thank you Public Storage for having such a great manager. Once again deserves 100 stars.
I found this storage unit for a good price on the website. The manager, Shannon, at this location called and helped me. I really appreciate how clean and well taken care the property is and feel safe with my stuff here. Thank you!
Shannon was great. Showed me all the options available and went thru the steps so I left knowing exactly what I signed up for. Thanks.
Shannon was great and incredibly helpful. Will be recommending this place to friends and family.
Shannon was amazing during the rental process. I was having issues online and she answered all my questions. The property is nice and clean. Shannon truly cared about us
and the customer service she gave and it shows in her property. If I could give her 100 stars I would. I will recommend to all friends and family. She is a rare kind these days with taking pride in the work done there. Thanks again. Joel.
The facility had a number of choices and Shannon the manager was very professional and helpful while helping me to chose my best option.
Kenny es fue muy amable al
Explicarnos y llevarnos a ver el
Espacio que rentamos …
Shannon was superb on customer service..
Will let friends and family know
About public storage..
Customer service was fantastic and the the site manager Shannon is soooo beautiful with those blue eyes.
Really good experience with this storage unit facility! Shanon is great at her service! Helping out and quick responding also very respectfull and polite! Thank you!
Staff is very helpful and amazing
Shannon was the best. I was havinv a bad day all she did was be herself and do her job and i left with a smile.
Shannon was absolutely wonderful! Helped me get all set up, explained everything I needed to know, and made sure we were satisfied with our unit. She delivered pristine customer service , and made me feel comfortable knowing I made the right choice, on choosing their location.
The property manager, Shannon was awesome during my use of her facilities. Always super nice, property is well kept. If I wasn't moving so far I'd stick around, knowing Shining Shannon is always holding it down 😎👍
Shannon, thank you for cleaning up the facility. Since you’ve been there the dumpster area is clean and empty. It’s nice to drive up to our units and not see trash. We appreciate all your help with our storage units. You’re a great asset to the company.
Arrived Saturday morning to look at units and it was quick and easy. The associate at the front desk was knowledgeable and friendly. Understandably the property is short staffed (who isn’t these days?). It was refreshing given information upfront and having options. Thank you!
Such a great and seamless process. Sharon at the front desk was so helpful an knowledgeable. She had a great attitude and a bubbly personality. I would definitely recommend you go here for your storage needs!
Shannon was incredibly helpful when I had a unit here! I would definitely recommend this place to someone. The units are spacious and the staff is super friendly.
I rented a storage unit on line, and when I checked it out, I realized that it was going to be too small for all of my items. I went to the office and worked with Shannon and she totally hooked me up. Not only did she get me a larger unit, she worked her magic and I ended up getting a better deal! Shannon is great to work with, ensuring I was happy with the end result. Next step ... Move IN!
I was disappointed when no manager was at the location for my reservation, but soon after I left Jenapher called from another location and was sorry for the inconvenience but could be there shortly to rent the unit. I was glad I didn't go far and she was there when I went back. Jenapher was very nice and professional and I was able to get my stuff stored. Thank you Jenapher for helping me so quickly.
Brittany was super helpful!
Brittany was very professional and courteous, she should be given a raise and a lengthy paid vacation!
Brittnay was AMAZING 🤩 I got a storage unit thanks you Brittany !
I had a wonderful experience at this location! Pleased with this location and would suggest to anyone.
Brittany was very helpful in helping me move units and accommodate my load in requirements. Great experience, thank you Brittany!
Wonderful, quick and friendly service with Brittany! Thanks
Thank you Chris for helping me get a storage unit. It was a great customer service experience that was very time efficient as well.
Brittany is extremely helpful, personable, and efficient at her job. She answered all my questions and made me feel confident about renting from them!
Excellent service and very knowledgeable!
I do have experience about Public Storage how’s work . But this Location number one Customer Service number one in Denver thank you 😊 for all
The owners/management are very helpful and always friendly. Most of all I feel they're invested in the facility and truly care about security and cleanliness.
Great spot to store you s.
I walk by the Storage facility at 5005 E Evans almost every day. Realized I needed a storage unit..so I reserved a unit online a couple days later, then confirmed wStacy the Mgr who was friendly and helpful. I paid for my rental unit and moved in the next day. If you have questions, the staff will do their best to help you. I was glad I stopped by there.
Excellent experience and management
Very nice experience. Very helpful and with a smile. I recommend it 100%
Stacie was amazing! We couldn’t open our storage and she rushed out to help us and even oiled the lock..
Stacie was an absolute huge help and amazing service. Thank you!
Segen and Stacie, we’re lots of help and the place is always clean and they are always helpful, I have 3 units and will always be a loyal customer!
Stacy at self storage on Evans is very kind professional and will go above and beyond your needs for storage. I highly recommend this facility because of her
The staff at this Public Storage facility was accommodating, helpful and easy to work with! Plus, reserving my unit online was super easy. Highly recommend this particular Public Storage!
she was the Best. of the Best.
Staci was excellent with meeting my needs for my move.