Just rented a unit at this location since it was closest to my home and man did I get lucky. Beautiful facility and the manager Michael is extremely helpful and polite he went out of his way to show me around the facility and make me feel at home. Thank you Michael for the five star customer service I truly appreciate it and very glad to be a client at this facility.
Afternoon to all, it was a pleasure with Michael the manager at this storage on electric drive he actually cleared up some questions i had and showed us how to exactly clean up properly after vacating he came up with us, i would go out my way again to this storage if Michael is there! If i need it again! He actually took time to see if my son can work there and called me bk that shows me he recognizes good customer service, i use to be a AGM of a hotel, good people sees good people, yes we all need work but i appreciate him! Thank u!
Michael was extremely unhelpful on several occasions with the questions that I had. He was rude and evasive. This was surprising considering the good reputation that Public Storage is known for. I did my research before renting and am now somewhat disappointed in the way I was treated. This person should not be in customer service.
Hard to find a dolly -
Customer service rep is locked behind closed doors
The temperature was on the very warm side not very climate controlled
The access doors only stayed open for short periods and had to reenter my access code multiple times
Michael was very helpful and friendly. He answered all my questions in a professional manner.
Came to view the property today, the manager Mike was sarcastic and down right rude. When asking why the unit had insulation as the wall and not finished he said because that’s the way it was build he didn’t build it. He was extremely unprofessional. Super grumpy property manager.
I called in for reservation but that seemed to be a waste of time but I did receive help from Ms Julie with a smile on a good attitude that calmed me and ended up leaving with a completely different mood thanks ms Julie for you assistance so 5 stars for her helping me and getting my storage
I visited this location today with several questions. Kelley was an amazing customer service representative. She took the time to explain in detail the answers to my questions and made the entire process stress free. What an amazing experience. Thank you Kelsey.
Michael was very helpful and clear with all of the conditions. They answered all of my questions. Would recommend!
Kelseyville is Aswome. Always so nice and helpful!
Kelsey is super friendly and helpful. She strives to create a great customer experience.
Thanks and keep up the good work
Julie C. Provide exceptional customer service and represents Public Storage well. She is a real asset to your organization.
This place is incredible! The benefits you get for the prices they have are out of this world, and the management is amazing to top it off. Kelsey stopped by and welcomed us to the facility right away and made sure we had everything we needed. If you need a storage unit, this is the place you need to be!!!
I highly recommend this storage facility! I was able to handle the whole process of renting my storage over the phone with Kelsie (apologies if spelled wrong). She was able to set everything up and explained the directions of lockers as well. It is very clean, and the other customers seem nice and respectful as well.
Customer service was great! Michael helped me out and answers the questions I had as well as getting me through the move-in process!
This location is very secure and well maintained. Micheal was great, got me set up very quickly and was helpful and professional. I give both the facility and customer service 5 stars. Would absolutely recommend this location for anyone looking for a great storage facility.
Kelsi and the rest of the staff has been very helpful and took the time to show me around. Thank you for being so kind.
I was storage shopping and stopped by. Cindy could not have been more friendly and helpful.
Amazing customer service, perfect location. Easy access. Very clean and finally some doors that slide up and down easily without no struggle
"Kelsey at Public Storage is outstanding! Friendly, professional, and incredibly helpful. She made everything seamless and stress-free. Highly recommend her excellent customer service!"
Off Marksheffel and Constitution. Cindy was very helpful and answered all my questions/concerns. This storage is new, clean, and in a decent part of town. It is not 24hr. access.
Very clean! Also very quick services, I didn’t have to wait ages to be helped. Would recommend again!!