My experience was very pleasant, The staff was friendly and helpful. Showed me my unit and explained everything in a polite manner. The grounds are extremely clean and the unit was just what I needed. I would definitely use this service again, Thanks for your time I appreciate it your amazing Mel💖
Melanie is the best helped me out quickly and efficiently would highly suggest this place
Best customer service …. They ladies at the desk were very helpful and were absolutely great at helping me figure things out… seriously made my day
I have been renting a unit here since 08/2023 and initially rented because the price was decent ($106 for a 10'x10'). Yes, I expected the price to go up after a year just from experience with other storage companies. Well, they raised my rate after just 3 months, I called and spoke with a gentleman (unfortunately, can't remember his name) he was very helpful and was able to extend my rate, however it was only for another 3 months. My rates just went up again, so I called and believe I reached the same gentleman that helped about 6 months previously, however since they can only request rate holds once a year he was unable to hold the rate this time (he was still very helpful and did his best). If you don't mind your rates going up every 6 months, $35 each time, then this place will probably work for you. I'm currently looking somewhere else.
Lily was great! She told me all of things, showed me the unit, gave me everything in black and white and I was done in like 10mins.
Worst customer service ever!!! There is a short Caucasian girl in her 20s very skinny with black hair, says shes the property manager and her name is Lily, everytime I've spoken with her about my account she has been extremely rude and basically is only there to collect a paycheck, she's never helpful and always has an attitude. I will be moving my stuff out asap, over her disrespectful attitude to customers.
The manager is amazing worked with us and treated us amazing. I would choose this storage over any other one in Colorado Springs.
The staff was very helpful. My grievance was the fact that I started off at $25/mo for a 5'x10' space 3 years ago and now has gone up to $132/mo. Also, my unit was broken into by the unit next to mine who tore down the wall and stole an item from my unit. I'm out of here. Going someplace else
Lilly and Rich have been so kind to my family and I, highly recommend to see them if you need storage!
Rich was very helpful and informative. A pleasant employee.
Rich (at the Platte & Murray location) was very kind, knowledgeable, and thorough. He answered all of my questions and took the time to address any concerns I had.
Great experience with Lily. She was so helpful when the gate was broken. She had to manually open it. My wife and I really appreciated that she did that so that we could still access my wife’s unit.
Friendly easy and convenient 😌
Very helpful, polite, and great appearance. Finally someone that seems happy at their job
So sad to see Lilly no longer managed the place I’m storing at. Just to see her in another place came to see about a space for my grandfather, always smiling and always cheerful. Every business needs someone like her!
This storage place is really nice and affordable. Lily is helpful and friendly.
I work for a local business and attempted to access one of our three storage spaces and was denied access by the employee due to seal coating being done. She said to come back the next day. My coworker and I returned the next day and were denied access again due the seal coating being done. After pleading with her to give access for a measly 10 minutes, she refused. Her unwillingness to allow us into the space negatively affected our business. Poor and unacceptable customer service!!
The gentleman that helped me yesterday (4/26) was absolutely amazing. It was my first time getting a storage unit, and he made the process so easy and answered all of my silly questions. he was very helpful and very professional. would 100% work with him again
Easy to talk to, smooth reservation, would recommend!
i definitely recommend talking to rich about any questions you need answered, very truthful and super helpful with everything!! great experience
Public Storage sold my unit before they had a legal right to the guy didn't come up with the money so they allowed me to buy my own stuff before the due date out of control but yet no one answered the phone customer service wouldn't take the payment and there was nobody at the storage place it was crazy it's almost like they do this stuff on purpose so you're set up for failure not to be able to pay anyways my friends lawyer he got right on top of it and within about 15 minutes or so got a call saying that I can go to another facility to pay unbelievable we have other issues as well but we have a lawyer that were going through now don't put your stuff here if you can help it
I think this was one of the most pleasant and efficient experiences I’ve ever had with finding a storage unit. Rich is the property manager there and he literally Worked out every detail for us and we had keys and the unit immediately! Aside from the cleanliness, the security and the location, which is all wonderful… It was The property manager, Rich That sealed the deal for us! Super courteous And super knowledgeable. He went above and beyond. Thanks so much!
Shannon Hooper and Dan Oakden, Oakden enterprises.
I'm looking for a storage unit to rent. I will be back to rent at this facility. Rich was courteous, honest, and very helpful.
A good test to
Lily was very helpful and had excellent customer service skills. She offered a variety of storages to fit our needs. She listened to our needs and found the best accommodations. Our family greatly appreciated our experience.
The lady in the office was helpful and knowledgeable. She truly seemed to enjoy her job
just wanted to say truly appreciate Billie Jean for her assistance here at Public Storage on blind and disabled and she made it an absolute pleasure to rent a storage unit here thank you thank you thank you
The property manager Billie at this location is very knowledgeable and helpful. She helps every customer with professionalism but with "neighbor next door" attitude.
When she says "how can I help you today"? -- you know that she means it!
I never usually leave reviews for business's BUT the customer service I received at this location was absolutely amazing. Billie Jean helped me out getting my storage, Definitely need more employees with such positive attitudes like her! Thank you to her.
And play Billie Jean it would be nice if every business had an employee like her.
Lily is great! She is so helpful! I will recommend this location to everyone!
Extremely helpful! The employee working today was wonderful
Very friendly and helpful!
Thank you Lilly. I appreciate you.
While the staff at this location has been nice, I had to leave because my vehicle was damaged by rodents and then vandalized. The vehicle was stored from mid Sept to July1. When I started it to leave, I had no brakes. A Mechanic found that an attempt to unscrew and remove brake lines resulted in what could have been a severe accident. There apparently is little policing of the vehicle storage.
I moved and decided to check out storage units again. I was so excited to see Lily at this location! She is the best and she answers all questions patiently and kindly. She is a huge asset to the company. I have sent several people to rent from public storage simply because of Lily’s customer service.
Rosalinda has really good customer service ! Had an answer to all my questions!
The current manager as of 5/15/23, who transferred to this public storage a month ago, is wonderful! Wish I could say the same for the rest of the Public Storage office manager at this location previous to her and other locations as well, in the past 10 years that been renting from this company. After luring you in with their specials and (I believe they get compensation per unit;) and decent fees per unit/month, it becomes a spiteful game of threats if your late out the gate, charging upsurd late fees and threats of fees for late out the gate, the phone calls reminding u you were late -9:01pm or after. I understand this is their protocol, but these ladies go out of their way to speak at you rudely⁶
Put a truck camper into storage almost a month ago. Was referred to this location from another because they had outside parking space. Was told all I needed was a bill of sale for it to be there. Then spent an entire day getting that bill notorized for their policy requirements. A week ago tried to store my truck with the camper in the spot and was told that policy requirements said everything in the spot had to be in my name, the truck is in my wife name. Also, then was told that the truck would have to have a separate spot if it stayed and it would have to have a notorized bill of permission from my wife to fit their policy. The discount offered for this possible solution was low. I'm frustrated by this entire bit. Overall, 3*. Storage space was used, yes. My initial price was ok,yes. The following issue from just trying to store stuff was unpleasant and an employee saying a rotation bit if 'its just the policy' was frustrating.
Very friendly staff. Accommodating when an issue arose, and problem taken care of immediately!
Brenda and Jennifer were great. They were alot if help and all I can say is great things about them. Thank you again Brenda and Jennifer.
Great customer service. Asked about a waiver for upcoming price increase and was helped by friendly staff to get a delay. Much appreciated.
Brenda was very friendly and helped with all my questions.
Brenda is the most courteous, intelligent and conscientious person. She went out of her way to discover answers to our questions and could not have been more kind on the process. Thank you, Brenda!
Like feeling safe for my things in an unsafe neighborhood
Thank Mrs.Brenda so much for everything she did very very helpful nice and kind.
Wonderful experience and very helpful!
Great spot. Great service. Unit is in very good condition.
Brenda was bery helpful. Thanks again.
Brenda was awesome and found us a nice spot for a great price!
Very polite and respectable and insured that I knew exactly where to where to go and what to do I appreciate that help
Been really good to me been there for a little over a year.
Raised there price almost double what I signed up for.
As to the Management they were always cordial and have applied for a better price for me.
They tried to help the best they could.
Corporations are incredibly insensitive to the financial crunch we're in.
Love the Property manager Brenda!!! She is just so awesome and helpful.. needed last min help with storage and she made it possible with no stress or issues 10/10 recommend coming here !!
Brenda & Hunter helped find me a storage that worked for me even tho there were none at that location thanks guys
Brenda is an awesome woman she helped us when we really needed it. She went above and beyond. I love the storage unit. Customer service is excellent! Definitely recommend! :)
Brenda violated privacy by entering my unit without permission or any logical reason she denied it even though she was on camera she is a horrible person to deal with she made very racist remarks about customers while unaware that we were close enough to hear! She verbally attacked my employee and had no remorse for her episode or unprofessional manner
Brenda is amazing. She got me a unit instantly and was super informative and very friendly!! Totally recommend getting a storage unit from this place!
Property Manager Brenda helped me out at this location. Very friendly service and in and out of office within 20 minute. Prices are cheap at this location and highly recommended for military personnel.
Brenda was very knowledgeable, efficient and super friendly. What ever she is being paid it is not enough. Beat customer service I have received in a long while
Staff was rude unprofessional.
Brenda was super. Very helpful & explained everything so I could understand. She even came out to my unit to show me how tge lock worked. It's been a long time since I rented a storage unit.
Brenda did a fantastic job she was very friendly explained everything to me in a way I could understand and I look forward to being a customer with public storage thank you very much
My granddaughter rented a unit. Clean and close by.
Brenda the property manager was amazing and super friendly. Made the process super efficient
Brenda was very helpful in meeting my storage and financial needs. I highly recommend public storage.
Freienly service great security..
Brenda was very pleasant to work with and very helpful in making sure the unit was clean and that I was able to have plenty of room for the truck and access to work inside unit. Ty. Brenda
Thank you Brenda for your help, you were awesome!!
Brenda is very helpful and friendly. Thank you Brenda
Brenda was amazing! Quick and easy service and was able to get me everything I needed!
Brenda was awesome thank you public storage
Stay away had a unit for years fell behind got my notice and the unit was sold before the 30 days was up. Complete thief's
Ms. Brenda gave me excellent service at property 24101 Colorado Springs!
Brenda was great showing us around giving us all the information we needed and more.
Brenda was amazing and informational
I've been with public storage since 2019 and I've have awesome service from them the whole time!!!!!!!!
Brand was fast, efficient, polite, and knowledgeable.
Brenda is amazing, she did a great job. Her customer service skills is out of this world!
They are the best. Helped me out very much today thank you for everything
Brenda was great.
I was having a bad day and getting flustered
She was really nice over the phone.
She’s the reason I rented at this site.
I had other options closer , but they made it worse.
Thanks Brenda!!
Brenda was very helpful. Seamless process!
Brenda was great! I recommend her to anyone!
Brenda helped me tremendously and made the process super easy, she also gave me a cheaper deal than expected!
Convenient location & staff is great to work with.
Brenda is awesome and helpful with a difficult time. She's the best
Very nice accommodations. The customer service rep was very helpful and very very nice.
Every time I’ve used Public Storage it has been such a wonderful experience! I highly recommend them. I’m especially impressed with their customer service. At the location on Platte Avenue, there is the sweetest woman working there :) I will always use them for my storage needs.
Brenda was amazing, I highly recommend this place. Fast and easy and she was very helpful!!
Brenda went above and beyond to get my in my unit. Even worked through her lunch shift to get me in.
Brenda was great with customer service!
Brenda was wonderful and accommodating answering all our questions.
So the girl that came to my attention today was Lilly. I walked in the office and she was excited to assist me. She remember that I was wanting a glass divider with a box for all my collectable glasses. She was very helpful in selling me these items. She has a great personality and a very nice girl. I appreciate her help and customer service. I know that if anyone needs anything from her your be very happy with the results that you get from her. Thank you Lilly very much for your great customer service I do appreciate that. Thank you again.
My husband and I are moving out of state and our travel plans got moved back so we had to rent a space on short notice to keep our things in the mean time. Kamlyn was so sweet, helpful and speedy! She got us into a unit as well as a spot for my car and was super friendly and helpful as well. Best, easiest and fastest experience I’ve ever had at a storage place !
Simply Amazing! Even in an emergency She is the Bomb.com! Had to get some special accommodations done and she did not blink twice! Perfect customer service. Would definitely use them again if I had to!
Customer service was fantastic.