Public Storage Self-Storage Units at 7660 Balboa Blvd, Van Nuys, CA

Bueno servicio

Great service. Glendy when out of her way to help me. really appreciate her. thanks a lot.

Muy buena y amable Gracias Glendy

Excelente costumer service, talking about Glendi.

Glendi fue muy amable conmigo y me atendió bien muy buen servicio.

Agarre una segunda unidad y Glendi me ayudo mucho muy amable y paciente.

I went a couple of days ago because I didn't know how some customer's open the gate without getting out of the car. I went to the office and the young lady there Glendi help us install the app on our phones (my dad's and myself) she explain the benefits of the app and took us outside to show us how to open the gate very convenient feature thank you for your help Glendi.

Glendi was great. Good customer service. Thank you for your help!

Amazing service! Always very helpful! Glendy was helpful and knowledgeable!!

Jonathan was amazing good person to talk to can’t believe they’re threatening to fire him bunch of lames

The WORST customer service. Unfortunately, this facility has been giving me the run around. Made arrangements to have access at 7pm and even called the main line prior so that I can take time off work to make it at that time. When I tried to access with passcode., it did not give me access! I have been calling since last night with no avail. The outgoing VM says that a manager will make contact, but nothing. Furthermore, the number they provide on their system for after hour access, is a WRONG number. The person who owns the number, contacted me to let me know they receive calls “all the time from public storage customers”! This is an outrage considering the monthly amounts that keep going up every year! I will be contacting Better Business Bureau as my next course of action. Do better for your paying customers!

Manager was friendly and answered all my questions!

RUBIA CARLOS GIVE A GOOD SERVICE THANK YOU

Gracias por servicio

Gracias por todo vicky. Me alegro que estes de regreso. Siempre me ayudas con mis pagos ..

Un buen lugar para guardar tus cosas

Manager was nice and helpful he answered all my questions

Carly s and rubia Great service

Jonathan was very helpful, great service!

Vicky gracias por servicio muy amable

Buen servicio...

Vicky was awesome fast and friendly

Great service, experience and location. Thanks

Vicky was helpful

Great service thank you Vicky

Vicky was great , and helpful

Vicky y Victoria me atendieron super excellent gracias

Gracias por servicio vicky

Viki and Victoria was great

Gracias vicky por ayuda con aplicasion.

Gracias por servicio Vicky

Gracia lor servicio.

Vicky es muy amable y me atendió muy bien cada ves que boy.

Great service by property manager Vicky. She makes process quick and easy. Has patience and shows you different units to see which best works as. Property is drive up so make it even easier to unload and super clean units. Highly recommend location ask for Vicky she’s awesome and super friendly. Also , speaks Spanish!

gracias Vicky por buen servicio y ser muy hamable con uno .

Thank you for service

Very good service Vicky

Vicky was helpful.

Vicky Is very nice great service thank

Great service thanks Vicky

Thank you for help Vicky .

Garcias por ayuda vicky con application

Helpful thx Vicky

Vicky was helpful

Vicky is the best!!!

Thank you for help and service vicky

Great customer service !

Great customer service!

Vicky was helpful ty

Thank you for service and help Vicky. She is super friendly and knowledgeable of her job .

thank you for help Vicky

Gracias por servicio Vicky!.

Gracias por servicio Vicky …

vicky was helpful thank you

Gracio por servicio vicky

Thank you vicky for help and patience every month with payments

Great experience, very helpful!

Gracias por servicio Vicky

Vicky and victoria were helpful thank you for your assitance in helping find what i need

vicky is helpful thank you

Gracias por servicio vicky

Tha k you vicky for service

Gracias por servicio Vicky y ayudar con aplicaciones ...

Grasias por service vicky

Vicky is very helpful thank you for your great service and always having a bright smile .. you make me feel very welcome.! She also helped with app.

Gracia por servicio Vicky.

Gracias por servicio Vicky y ayudar con aplicaciones

Gracias por servicio vivky y ayuda con aplicasion

Great service and value.

Thank you Vicky for helping with app.

Gracias por ayuda vicky

Th ask for service Vicky

Service is always pleasant Vicky always answers my questions and helps me even if my space is not here . SHE IS GREAT NEVER LET HER GO. BEST CUSTOMER SERVICE EVER she even helped with app and I'm not a customer.

Thank you for service Vicky

Thank you for service and help with app vicky .

Gracias por servicio

Thank you Vicky for service and helping with app-

Gracias por su servico muy buen servicio de vicky! Y ayuda con aplicacion.

Servicio de Vicky fue excelente..

Grasias vicky por service

Gracias por ayuda con aplicacione vicky

Gracias Vicky por servicio

Vicky es muy amable gracias for la ayuda!! 10 Estrellas!

Helpful

Vicky was awesome. Her service is always exceptional. She is always friendly when I come in and remembers My name every time. Thanks You for all your help..

Gracias por servicio

fast awesome vicky helped me get space and download app. deserve a raise

Vicky me atendió bien con aplicación

El servicio en el público Store fue muy bueno a Vicky me atendió muy bien y estoy contento y el único que puedo decir tienen una gran persona Gracias. Me ayudo con nueva aplicacion

Gracias por servicio vicky.

Vicky es muy hamable y me ayuda con aplicacion

Smooth & Easy Transaction. Getting A Storage Space was pleasant, thanks to Vicky at this location. She was very friendly & knowledgeable about what is offered by Public Storage. I went on a Sunday before Noon. Thanks again for all the help!!!

Gracias por sercicio y ayudarme con aplicasion

Thank you vicky helped me get new unit and down load app.

Vicky me atendió bien y respondió mis preguntas!

Vicky was super helpful and helpwd me down load app

thank you vicky for service and help with app.

Vicky is great ! Very helpful thank you

Gracias por servicio y ayudarme a rentar espacio y agarrar aplicación.

Gracias Vicky

Buen servicio de vicky gracias

Buen servicio , gracias vicky y victoria

Thumbs up for Vicky for her professional!!!

Vicky es muy amable gracia

Vicky es muy buena a su trabajo y me ayuda en todo

Gracias vicky

The best place ever. They really go the extra mile to help you. Always. I love this place

Vicky was super helpful. Rented me a unit fast and quick ..

Vicky hizo un buen trabajo gracias x contestar mis preguntas

Just wanted to share what a stellar rep VICKY is. I currently rent storage at another facility and needed to upgrade. My current location hadn't shown any availability online and this location was the closest to me that did. When i met with Vicky, instead of showing me one of her units, she suggested i go back my facility and transfer. She saw they had 2 units available on her computer. Long story short she saved me a great amount of time, energy, and money. THANKS AGAIN!!!

Vicky was very helpful and professional

Buen servicio gracias Vicky

Thank you Vicky

Vicky me atendió bien 20 estrellas!.

Property manager was super helpful and patient. I was not sure what size space I needed and she showed me three different sizes she had available on the iPad and answered all my questions. I like how everything can be done contactless and property is very clean and she makes the process so easy. Lovely young lady. I even told her if my beauty store was open I would steal her to work for us. Glad to see young ladies working hard even with these hard times. She even helped me with the app and showed me how to access space without having to get out my vehicle. Thanks again Vicky.

Great

I came to rent a storage Space but I díd not realize I came to the wrong location. The womaN bry in the office Was able to assist me With my reservation. Since I came to the wrong locationn. She was nice and helpful I decided to rent a storage Space With her. Thank you for being patient, polite and giving good service

Vicky was very friendly and helpful. I did not know what space I needed and she went out of Er way to ask what it was I was storing and showed me differ t options. I do not need a space just yet but will definitely be back to rent with her. She is very knowledgeable of her job and is welcoming. The property is also very clean and secure I love the benefits of the hours as others close late and it is all drive up . I hate elevators so this will be perfect no wonder why she has so many great reviews. Highly recommend this location.

Vicky is always friendly and beautiful and helpful. 🥳

Vicky was helpful she helped me down the street get into my unit after a two hour drive. Thank you

Buen servicio de vicky. Muy hamable . Locación está limpia y perfecta ya que no puedo caminar tanto.

Excellent service thank you rubia

Vicky was great thank you for you speedy help getting a unit

Really good service

Thank you Vicky for service

Thank you for help Tania Victoria

Gracias por el servicio vicky.

Gracias Vicky

Had to leave my unit rather quickly and didn't have time to give notice, etc. I called to let them know I was completely moved out and spoke with Vicky who let me know I had to take the lock off and she had to inspect the unit before I could formally be out. This was after 6 pm on the 30th! Vicky actually waited for me after her shift (I had just gotten to work and had to leave to go to the unit), walked over to the unit to meet me, helped me remove my lock and inspected the unit right there! She also wrote up the paperwork and sent it to me that night! She was off work! What an angel Vicky is--I highly, highly recommend her for a promotion and will use this Public Storage in a heartbeat should I ever need the again! Thank you so much!

Vicky e atendió bien

Gracias por servicio vicky

Vicky was so helpful .

Vicky fue muy linda gracias

Vicky was helpful

Vicky was very helpful in stressful times. She understood me as i was freaking out for the right unit. She did not have what i was looking for right in the moment but called me as soon as one became available. She walked me right through the process fast and property was clean and space was easy to access. Thank you .

Great place, customer service was amazing! A employee named Vicky I believe took care of my family & made everything ideal for us! Highly recommended! Thank you .

What a rip off place ..i don't recommend going there .... the worst place for storage....... ...spoke to supervisor and help me out and explain the cituation and that they will meet customer undertsanding ... was very happy of the outcome

Vicky is very helpful! Thank you

Wow!! Vicky always goes out of her way to help!! Excellent service by both ladies here!!!!

Vicky tiene buen servicio gracias por la ayuda

Vicky was helpful she had great service . I went to another location and she mentioned she had drive up so i preferred to rent here. Property is clean and space is perfect. I recommend location. Ask for vicky. I love your service vicky.

Property is dirty, the girl in the front was rude.

Excellent

Vicky me atendio bien gracias

Vicky es muy amable

Vicky was very helpful and helped me out to transfer and made it fast and easy. Recommend location best property always clean

Vicky is helpful recomendó locacion

Vicky me atiende muy hamable

Vicky, thanks!!

Vicky me atendio muy bien

First off the location is hard to miss! Hours of operation are extremely clear and posted online (which is great thanks) upon pulling in and parking it seems like common sense where to park, also where to walk in! Upon walking inside I was greeted by a young lady by the name of Vicky I was completely clueless about how to obtain a unit and unaware how it all worked, well Vicky absolutely made sure all my questions were answered before I even had to ask them. Her knowledge and professionalism is by far the best I’ve dealt with. I’m extremely happy with the services provided by Vicky..

Vicky was fantastic very efficient and works quickly 👍

Vicky was very helpful super nice made sure I got into the right space. I am beyond satisfied with her work ethics.

This review is solely for the District Manger; Pablo. He shows great leadership skills and is able to find immediate solutions. I've had the pleasure of doing business with him and would highly recommend. Thanks again Pablo, you are appreciated.

Went in to make payment saw Vicky who previously helped me at another location years ago. She is very helpful and answers all my questions. She helped me with my bill as I got a rate increase and with this situation going on she did her part to help lower my rate. She went beyond to make sure I was taken care of. Super friendly beautiful young lady. I highly recommend this location it is all drive up and super clean. Thank you vicky .

Vicky was very helpful and knowledgeable of her job. She knew exactly how to help me I was looking for a 10x15 and she did not have one so she redirected me to another size she thought woukd work for my needs. She went out of her way to show me three different sizes with tbis crazy heat and did not complain . Super friendly and charming young lady.

This place has to be a front for something. Illegal . i pulled into their parking lot in the late evening around 8pm and and although the business was open, i found no one in sight but as soon as proceeded back to my vehicle i was approached by a female walking her dog and she rudely stated that i was in private property and that i was tresspassing. So much for it being PUBLIC storage .

Vicky is ver helpful

Very helpful

Vicky es muy amable y me ayuda con tida las prguntas . siempre tiene una sonrisa cunado boy a pagar. 10 estrellas

Vicky is awesome

Vcky is awesome. She knows how to do her job and keeps property clean

Laura & Vicky was great and very patient. Highly recommended storage facility.!

Vicky answers all my question always has a smile . thank you you're awesome

Vicky me asistió con todas mis preguntas buen servicio

Vicky was great very helpful showed me 3 spaces and was always smiling . Ty for patience

Vicky was super helpful at a stressful time. I really needed a unit and she got me into one quick.

Vicky was helpful !

Vicky is very helpful.

Great customer service. Good people friendly and knowledgeable. Larger property than originally thought.

Vicky and Helena are helpful she helped me at shirley location.

Came to make my payment for the mall location and Laura was great thank you

Vicky was great !

Vicky was very helpful and understanding

Vicky is the best super friendly and always welcoming! Glad she is back , she has great memory and always remembers me without me having to give her my information! Recommend this location!

great service

Vicky give me a wonderful services thank Vicky

Best public storage in the valley

Helpful . Two thumbs up

Vicky is super helpful and efficient! The sign up process is organized and quick, the spaces are clean and exactly as described. Definitely recommend.

Vicky is helpful. Glad she is back.

I highly recomend this place The grounds are always clean and the staff is very friendly.

Vicky is awesome ! Glad she is back

Laura was great, her customer service was impeccable. Thank you for making the transition easy

Walked in to pay my mothers bill but forgot her storage unit number. Laura was a big help.

Exelente

One of misleading business.. very greedy ..they raised the price every 3 or 6 without notice ppl.

Very helpful staff, Andrew is great!

Quick service

Good People. Easy to deal with And helped with the size I needed.

Laura es la mejor

Person helping me,Laura. Was amazing. Wasn't sure which size to get and she drove me all over. Back in the office I chose one,than called my friend who said I needed a larger space,so we started all over. Cjeerful,competent,fun to talk with and bi lingual. What a prize.

The service was good as it can get I give them A 5 star

Laura es muy amable!!! Muy bien servicio

Laura was so helpful with getting me a storage at a good price. Facility is really clean and the customer service is great!!! Thanks Laura

Marisol was great and property is clean

I absolutely love this place! The employees here are always so nice and helpful, especially a guy named Andrew. He’s a pretty chill dude with good taste in music. 👍

My brother and I went here to inquire about a unit and got help from the manager, Laura. She was great and definitely knowledgeable, and even more she was patient and understanding of the difficult circumstances we were in. We both appreciated the service she provided it was above and beyond what you'd normally expect elsewhere.

Fast and friendly service. Clean and accessible. Victoria was awesome. So glad that I chose Public Stirage at this facility!

Made reservation online, Came in at 430, and because there was a customer before me they werent able to get me into a unit because the system wouldnt allow it, even though it was before 5pm closing. Took my buisness to mini storage if sepulveda and victory. Now they are awesome!! Great prices too.

Laura was amazing thanks for everything!!

Love Andrew from public storage!! 10/10

very good service and employee..

Vicky has great attitude every time I come in and make me feel welcome .

Vicky is awesome

Vicky was helpful

Vicky was very helpful and helped me pay my unit from another location because the other location was closed early. She set up my e-mail and online account so easily and quickly.

Vicky tiene buen servicio !

Vicky es excelente y me ayuda con mis prsguntas. Es muy hamable

The worst storage experience I’ve had in my life. They give you the runaround and make it so difficult to cancel just to rack up extra charges. The manager asked me to call to cancel and they just keep giving me the runaround. Missed it by one day and was charged a extra months for $200. Now they need me to go back and talk to the manager again to confirm it’s empty. Stay away from the storage unit by all means unless you wanna have an extremely difficult time to cancel and get charged extra months. They are refusing to cancel it on the phone even though it empty!!

Vicky really helpful , helped with all my packing supplies while I’m stressing to mail items out. She was very patient , efficient and knowledgeable of her job.

Vicky was very helpful and patient, 5 stars!

This place is great and the staff knew exactly what I needed. Not to big amd not to small. Ideal for my stuff. Thank you guys at public:)

Vicky was helpful when I make payment she is always nice

Vicky and Fatima were helpful

Vicky was helpful with payment and nice .

Vicky was is amazing

Me ayudo en todo y muy alegre todo el tiempo

Vicky has great service explained process and had patient with me as I wasn’t sure what size I needed. Thank you !

Vicky was helpful.

Great service vicky is helpful

Great service by vicky

Vickybia very helpful and has great service

Vicky tiene buen seevicio

Chris was great and efficient. The storage space was nice and clean and what I needed.

Great services

Great

Vicky is helpful

Very good service by vicky

Very helpful and really nice Vickie thank you for being so kind every time I come pay !!

Chris was great! He was super helpful and my reservation with this location went smoothly 😁

Omg Chris is great!! He helped us find the right unit for a better price than we had hoped for

Public storage sites vary. I have a friend that rents a small space at Balboa North of Sherman way on the East Side. It's a smaller one and I don't know what they charge. They have security gates like they all do and I would ask the police how safe it is at any public storage place before putting anything in there. I can say that this place is always monitored it is clean and that means all the aisle ways (it's outdoors) so you drive your car right up to your space so there's no enclosures involved and that's 1 thing I really did like about it...

Me atendiero muybien

Vicky is a super employee!! She is great with customers and always keeps property clean. She is just outstanding

Very nice people and efficient, very helpful

Vicky has great sercice. Im happy she is back . She maintaince the PROPERTY. Always see her out cleaning. She is Super knowledgeable of her job. 10 stars she's awsome ! She always trys to help even if she is busy.

Good service

Very good service helped me and explained my bill. Vicky is a very smart girl glad to have her back

Mui bueno servicio

Vicky es muy amable .

What is the direct #

Alison has exceptional customer service ! Thank you for answering my questions and helping my mother get a space today in a matter of time ! Will definitely recommend this location.

Always quick and easy coming here best customer service and I always come here to buy boxes !! Tanya’s always the best !!

You guys are awesome, i love the service andrew and rubia gave me i would recommend everyone to rent here.

Eh is just another public storage

Muchas gracias a Tania por su servicio

Muy buen servicio de parte Tania muchas gracias.

Gracias por el buen servicio de parte de Tania y Mayra les doy más de 5 estrellas

Gracias por el buen servicio a Tania y mayra

Amazing associate! Makes you feel at home Mayra and Tania good people.

Mayra and vicky are very helpful.

Good service, thanks Tanya and mayra

Mayra and her staff Tania were sensitive and effective helping a frustrated group moving from another poorly managed facility. They showed a resourceful solution and helped us through a challenging move. Excellent people - clean facility!

Highly recommend this location ! They have the best customer service! Thank you Tania for guiding me through all my questions and concerns.

Excellent service. Super professional... Tania is the best! I recommended you ask for her if you are going to get a storage.

Mayra is such a good person and has. Great cutomers sericve i would give her more stars

Tania and mayra was good help thank you

Mayra was very helpful and a nice person

This service was excellent thank you to Tanya I came in for a 10 x 10 and she saw me on a 10 x 20 I said that’s a pretty good employee

Tania de bueno servicio garcias

The best in the Valley area. I make sure Tania is there before I make the the drive when I go to make payment. She’s super helpful and has helped me with every question that arises. Make sure to ask for Tania!

Tania is very helpful!

My experience here was and continues to be great. Both Mayra and Tania are very friendly and their customer service is excellent. I would definitely recommend this place for storage.

Mayra and Tania are great, this location is nice and well kept. This is the first storage location i have had a unit and it was a good deal and above all the front office workers are friendly and very helpful. thanks

Absolutely love Mayra her vibe and customer service are high standards! I was very pleased to have met her/chose this location. If you need storage call Mayra she’s very helpful and will get you squared away with ease :)! P.S. Buy the anti-humidity container to protect your clothes while in storage!

Vicky muy amable

Vicky and mayra are helpful .

rented a space today and Mrya was great to work with very helpful! thanks mike

Mayra and Andrew were very helpful and professional. Appreciate all their help on getting a storage unit last minute and getting the materials I need to move. Definitely made everything easy for me. Thank you !

great customer service was help by Mayra.

Vicky was great. She needs a raise. Very friendly

It was a pleasure dealing with Victoria provided detail information and a good location. I highly recommend coming to rent storage from this location.

Helpful, friendly. On top of things. We miss you vicky !

best service i ever i got. victoria is awesome

Danny was polite and professional. He went above and beyond to help me with getting my car ready for storage. Everyone at this location was really impressive - great service. Thanks

Victoria was very nice helpful and knowledgeable. She explained all the rules and terms of the rental and showed the unit. I would recommend this place anytime.

Convenient location, expensive for what it is, they do not do weekly cleaning in hallways, and heavy soot/dirt comes under doorway.

Victoria and Tania were great. Very professional and kind.

Today I came in to make my payment and Tania was helpful and had the best Customer service!! Simple easy process

Tania has to be the most helpful person and gave the best customer service ! She answered any questions I had helped me make my unit payments !

Really nice really good service will be coming here from. Now on

Great service! Very nice Manager. She explained all very thoroughly.

Great help setting up my three accounts!!

These guys are awesome! Excellent service! Couldn't be any quicker or nicer if I held a gun to their head. Lol! Great price. Clean. Protected. Easy access.

Vicky is the beat. She was amazing has great customer service. Answered all my questions.

Vicky is very helpful and understanfing. Goes out of her way to explain process.

Vicky was really enjoyable answered all my questions. Was going to buy boxes but site did have file boxes.

Great customer service

Vicky as great. Very helpful a d fast.

Great

Vicky is the best help. She is always in a great mood and helpful. She has the best patience in helping me find a space. She showed me 4 different spaces although her golf cart doesn't work with this heat she still took the time to walk me through everything. Gave me the best price and knows how to do her job. Property is clean and safe. She is truley a great employee. She deserves a raise. She knows her property and always helps me with my needs. Great location with lots of camaras.

great service

This public storage was very convenient for me , the units are outside which means you don't have to go through the hassle of giving your ID for a cart to haul things up and down the elevator there is no elevator so you don't have to worry about putting in the code don't the only thing you have to worry about is when you enter and exits to property property... Thank you Vicki for being so awesome and so helpful all the time.

Helpful she is awesome

Vicky is great . She knows the property very well and is very helpful. Always has a smile and answers all my questions.

The place is great and very convenience. The staff was very helpful Vicky was very friendly

I'm paying 160 a month it's not temperature regulated and they changed cut off access to My unit from 9 PM to 6 PM.. Don't store your stuff here ..go elsewhere

Vicky is the best! Super helpful and very nice. I really want to move my stuff to this location just because of how she trains her staff to be as professional as she is! Many thanks!

Tienen un exelente cervicio

Vicky siempre me ayuda con mis preguntas.

Vicky is very great she is always very helpful.

Vicky is very helpful and super friendly! She always answers all question.

Vicky es muy buena en su trabajo.

I just got a unit at this location and i sooo pleased with Vicky's customer service!!.She is fast, friend ly and knowledged. The location is clean and has good accesability.

Vicky was very helpful.

Thank your the best. Thanks for the help!

Very very helpful

Vicky is great she try to help me pay on time and calls me every time I’m late and gets me in to pay so I save me the late charge. I recommend this location she is very friendly and always on point. Since Vicky got here this location has been clean and great .

Vicky is the best in town. Very fast and helpful . Great smile and friendly.

exellent atention.

The manager at this location , Vicki , was fantastic ! She was kind, knowledgeable, and extremely helpful . She made the transaction as a new tenant go very smoothly ! I also love that they have a great brand new high tech security system . Extremely happy to rent space here !

Perfect customer service

Vicky is such a nice manager and helped to solve my storage problem easily and fast.I will use this one again

Vicky was very helpful...she got me set up with an awesome storage unit in about 5 minutes. I highly recommend coming here for all your storage needs!

Vicky fue una persona muy amable me atendió muy bien me contestó todas mis preguntas o mis dudas acerca de la renta del store le agradezco mucho su atención y su amabilidad para atender al costumer gracias..👍👍

Very helpful very convieneint

Vicky is very helpful. 5 stars

Great service . Vicky always has a smile and greets us when we come in.

Si me atendieron muy bien, la señorita encargada muy amable y educada.

Great service, very friendly, Tilar was a pleasure!

Great place! Victoria made the process so easy!

Vicky me ayudó con todo muy rápido! Gracias

Rent increased 25% 4 month after moving in. Was not aware or advised. Be aware for what you sign

Wonderful

My first time looking for a storage. I got great service from Vicky. Now I feel like I've know her for a while and made me feel welcomed In a stressful time. My wife was unable to come and she helped me just as well. She answered all my questions and showed me the perfect space. For all questions you might have she is the perfect person to as specially if it's your first time storing. Perfect personality and welcoming. 100 stars for Vicky.

Very helpful. Made process easy.

Nice costumer service highly recommended. Beautiful employee with great smile and very friendly .

This company lies, engages in illegal false advertising and is totally unethical. I asked to look at a 10' x 8.5' unit that they were advertising on their website for $163. Vicky the site manager showed me the unit and it seemed a bit small for a 10' x 8.5' but I figured I'd take her at her word and signed their paperwork. When I started to move in I happened to have a tape measure and found that the unit actually measured 8' x 8.5'. I brought this up with Vicky thinking she'd made a mistake, but she told me that no, this was correct, and that the sizes they quote are "approximate." She showed me two other units that were supposedly 10' x 8.5' that were also actually 8' x 8.5' when I measured them, and said that if I needed the next size up she could move me into their 10' x 10' which I measured and found was actually a 10' x 8.5'. I told her that this was the size I was supposed to be getting with my contract, but she insisted that no, this was the next size up. With a straight face, and my measuring tape right in front of her clearly showing that the space was 10' x 8.5', she insisted that this was actually a 10' x 10'. And again, their measurements are "approximate." Friends, I know we are now in Trump's post-truth era, but does that really make it ok for a company to lie about length and width?? Is it now ok for a company to say that 8' is actually 10' and thereby screw me out of 20% of the space I signed a contract with them to rent?? It's like getting 4/5 of a gallon of gas when you thought you were buying a full gallon and the attendant telling you, "our gallons are approximate." Or like a guy that you hired to paint 4 walls of a room only painting 3 but insisting that he painted approximately 4. Absolutely unbelievable. So I called the corporate number on their website, talked to customer service and they listened to my situation. Good news! They said that they were going to put me in touch with the district manager. Unfortunately it took almost 24 hours to get a call from him (his name was Pedro) and he spouted the same corporate line as Vicky - the unit sizes are "approximate." He even tried to call into question my measuring technique. After he totally exacerbated me by not budging from his corporate newspeak, I hung up on him. Is this company so desperate for profits that instead of making a messed up situation right for a customer it instead has a manager belittle my measuring technique? Hey Pedro, guess what - I know how to measure stuff, and I'm actually really good at it. Does squeezing a little bit more out of a company's bottom line now make it ok to false advertise and lie to their customers? I suppose the horrible customer service I experienced shouldn't surprise me coming from a company that apparently systematically trains it managers to stand behind their lie and say 8 is 10. So dear reader, don't let this happen to you. Realize that when you see a price quoted for a unit here that there's a good chance it's actually a few feet shorter on a side because their sizes are "approximate." Better yet, bring a tape measure and call out the site manager when the dimensions are smaller. Maybe if enough potential customers call this company out on their lies they'll stop making them. Ah but even better still is probably to avoid this place altogether. Who wants to deal with a bunch of liars. Do you?? And hey - if someone from Personal Storage is reading this - I'M STILL WAITING ON A UNIT THAT IS ACTUALLY 8.5' X 10'. Would you please do the right thing and give me what I'm paying for in my contract?? UPDATE 2/3/18 - Now I've only been there 4 months and I just got notice they are raising my rent by 10%. Yeah Vicky and Victoria are lovely human beings but this place's corporate practices SUCK. Be advised.

Service is great, staff is friendly and courteous

Vicky me ayudó mucho y es muy amable les recomiendo el lugar

Vicky is always helping me with my units. I love this site and have recommended it all my friends and family. She is the sweetest things. GIVE HER A RAISE!!

Vicky as muy hamable siempre tiene una sonrisa y nos atiende muy bien. 10 estrellas.

Super happy with them. They are super helpful

Vicky is awesome!!! Excellent customer service!!!

The girl I delt with was not very friendly or helpful. Went elsewhere and got a better deal on a larger size...

Vicky was very helpful and knowledgeable. She explained all the rules and terms of the rental and showed the unit. I would recommend this place anytime.

I like public storage because of the easy access. It's very convenient for me. Very happy to be with public storage

Vicky was very helpful. I hioe ahe doesn't fky off with our airplane . Great service and friendly.

Vicky was an awesome help with renting at public storage

Vicky was awsome. Even if she isn't feeling bad she has a smile. And is always cleaning . Property is clean.

Vicky is great! Super helpful and accommodating :)

Vicky was super helpful. I wish she was my employee 10 stars

Vicky was great at helping me out to get me a public storage. She was really informative and made everything a breeze during a stressful move. Bought boxes, and they helped me load it into my tiny car. Vicky and the other people who worked here were very friendly and looked like a great team that works well together. Thanks again for all the help!

Vicky was amazing made everything so easy

Sevag was very helpful and very efficient, thank you

what time does the gate lock

Vicky was great. If I still had my company I would take her! Very lovely !

Mickey was really nice and helpful she made my day a lot easier and quicker

Vicky was helpful and so nice!

Vicky es muy atenta y ayuda con todas las preguntaas . pero por favor cambien el orario se regreso