Erica is tôp of the line. Always knows mẹ when I come to location. The best of the best.
This time it is very hard to get very help customer service you don’t no how much she Mike my life bey easy. Good bless her .
Erica and Eli are very helpful even rent at closing.
Seem clean , great customer service I just wish the hours were later i dont get off work until 5PM
Today I walked in and was approached by Erika and help me thru the process of getting a unit which she was very nice and helpful guide as on every aspect and she deserves a 5 star for her work and thanks to public storage for having amazing great custumer service ..
This location is great in so many ways!
Location, easy access from numerous freeways, staff, cleanliness of the facility and the service follow-up that the staff provides.
If you need storage…this location is easy all around.
Made a reservation for a unit with 24 hour access. On the move-in date, I confirmed the price and unit details. The woman told me that they no longer had 24 hour units. I asked her if the 24 hour units were phased out. She rudely told me, "No, it's gone. It's first come first serve." I told her I had a reservation. She said, "Yes, but you made it 7 days ago." So, even though it was a confirmed reservation, she gave the unit away. I feel that is a very unprofessional business practice.
Excellent customer service! Erica is on top of her game and serious about helping her customers.
Gabe and Erica are great with us customers and we appreciate their hard work and cleaning
Ramon helped me a lot. Account and app setup successfully. Really appreciated
This location has been great since I moved in a few months ago. The staff has been very helpful, especially Juana.
Juana was very helpful in correcting a mistake charge on my account despite having moved out of the storage prior to the renewal date.
Erica is great. She always look out for me to get the best price.
Erica and Eric were a great help, it was my first time renting a unit and they made a stressful situation so simple. Definitely staying with this public storage over others.
Thank you for help with the app.
I came to storage knowing what I want. Erica made sure it was the best space for me and helped me with my app.
Just got a lock cut and Erica got it done fast for me. Thank you.
Erica helped me get my app updated
Great service from Juana going above and beyond!
Erica and Donny were fantastic this morning in helping me find the right storage unit! They were extremely friendly and helpful, kindly made sure I had all the proper supplies to move in, and took the time to show me the unit. 10/10 service :)
Erica was very helpful on helping me set up my storage unit online, very kind person and excellent customer service.
The person in the front desk shes very nice good services
Very helpful Erica & Donnie .Greatjob
Juana provided invaluable assistance and effectively resolved all of our concerns.
Erica was super helpful in finding me a storage that accommodated my needs. Five stars!!!
I had a lot of things that were incorrect and it was driving me crazy but wanna at this facility help me out and she solved about three of my problems. All at once I am so happy and I gave her a great report. Thank you, Juana.
Was helped by Jennifer. I was informed on many aspects of storage I did not know existed and was sold two large bubble wraps. 5 stars!
I have been a customer for many years and Erica always makes me feel very comfortable to come in office. Erica is great at helping me with my account. She is a great manager. She deserves a promotion for all her hard work.
Thank you Erica for all you do.
Thanks for helping with my app.
Jacky and Érica son muy buenas con su trabajo me ayudaron con todas mis dudas y quedé satisfecha por todo su buen servicio
Great place and nice service.
i love this location , honestly Erica was very helpfull ... highly recommended , if you need anything go look for her !!!!
Currently just upgraded to a bigger storage unit, thanks to the help of Erica and Gabriel they are amazing and do such an amazing job at answering any questions we had and the recommendations they gave us for an upgrade were outstanding. Public storage needs more employees like them.
Recently I had a death in the family and needed to clean out storage units at this facility that belonged to them. Erica was so helpful and made the process much easier for myself and my family. She was always checking on us and was so kind. A great person to be around during this time.
Erica was super helpful and friendly. I was visiting the area and she even recommended some nice places to visit.
I had the pleasure of meeting Erica today wen I walked in she was on the phone yet greeted me wit a beautiful smile..I had to pay my bill but did understand why so high she broke it down so perfect n then printed something for me to read to further help me out ..not to any fault of hers I had to wait there in here office for bout 2-3 hours give r take ...ALL HANDS DOWN SHE MADE A VERY STRESSFUL TIME FOR ME SO PLEASANT N BEARABLE....TO HER BOSS THZ GIRL ERICA DESERVES A RAISE.....GOOD WORK N THANK YOU ERICA CUZ I WAS SO DOWN N OUT .....BT CAME HOME SMILING CUZ OF YOU....THANK YOU...from 1for me zero for the door.lol
Erica and Gabriel are wonderful at keeping the place clean and secure.
Erica and her team are very helpful even though my space had water damage in the past. I still return due to the great customer service.
Went in With no knowledge on what size storage I was going to need They gave me a few options and a idea of how big the storage would be super helpful by the way the rest of the process was super simple got my storage filled it up and got out of there no issues loved the convenience of the boxes In the office for sale those saved me from having to run around looking for a store to buy boxes . 10/10 service Thank you
10/10 Recommended
Good communication
Good Customer services, Safe,Nice, Clean! Make me feel peace in mind when storing My stuff s over there! Thanks
When it comes to customer service, Erica Estrada, property manager at 475 Tully Rd is the true essence of excellent customer service. Public Storage corporation should make Erica’s approach to customer service care the standard for the entire company to follow. Erica is an asset to your company. Make sure to let her know. Erica thank you for assistance.
Erica took responsibility to solve the issue, even though I am currently not renting a unit from her location. Erica forward an email to corporate technical support to resolve the technical issue with my account. Now it is on the lap of corporate to solve the issue with my account. Your move PS corporate, Erica has done her part.
This issue has been on going for about 4 months with multiple failed unanswered request to solve issue.
Erica is a super star.
Jacky ando Erica helped with My move
I went to get my storage today and I got the best costumer service by. ERICA. she was very helpful and friendly. Thanks so much to Erica.
Erica helped with my app. Great service!
The app gave me trouble, but Erica helped me
Was such a smooth process getting my unit and so far the employees especially Erica have been fantastic :)
Great customer service with a perfessional attitude. Gave me more then enough information
I was very impressed with Briana’s customer service this morning not only was she professional and friendly but also she when above and beyond her duties to help me locate some packing materials that was not available at their store.
I also want to give a shout to Erica and a gentleman at the cash register during my previous visit for their excellent customer service.
I had a great experience here! Erica in particular was super compassionate and helpful! I was going through a very tough time and Erica helped set me up for success in a very caring, attentive and professional way. I would definitely recommend this location to anyone in need. :)
This is the best Public Storage location! I have used this location 3 times now, and would not hesitate to use it again! Erica, the manager truly cares about your belongings. Erica & Joseph, the DM, are both attentive and very easy to work with.
They did some painting a while back, an Erica sent out a message and made sure that everyone knew what was going on. It was so nice how much she cared about our belongings and everybody being aware-- And the paint looks great too!
Best customer service , Erica is super friendly and will help you with any questions you have. Property is also very clean
EXCELLENT CUSTOMER SERVICE AS ALWAYS.
Ms, Erica was very helpful and acknowledged in all the issues that was needed in a professional manner way in Today's 21 Century Modern World 😎
Muy buen servicio al cliente nos ofrece erica exelente atención gracias 🙂
Erica is great had a chance to speak with her and appreciate the polite attitude and the wisdom she has very professional
Erika is defenty a very professional proactive and understanding employee who would defenty be corporate management if she's not already she is very informative and strictly business. Very respectable and it's been a honor working with her
The place is very clean and especially the staff and also Erika the manager are very kind because I have been renting for about 9 years and they always help me with everything thanks to the storage public family
I rented this location for more 3 years now. And each time I needed help or have questions regarding me unit, Erica was very helpful.
Erica helped me find a great price and showed me how to use my app.
Erica is so helpful and got me the right space in the shade. Thanks Erica for all your assistance. Best customer service ever.
Erica got my app working and it is a big help.
Excellent service from Erica and chy on helping me find storage 😊!! Thank you so very much 🙏
Great customer service, quick and easy process. I am happy with the service.
Ericka was great when it came to explaining how the process works and explaining the details of the given promotion from today. Patient, courteous and made the process a breeze.
Even though the system was being a little slow, still got done within a reasonable timeframe :)
Great customer service! 100% recommend!
Very friendly and helpful!!
Erica helped me with my move in. Thank you Erica. Great service. She is the best.
Tyson was amazing great customer service.
Erica is helpful with my pay.
The manager is absolutely awesome and the reason why I still have a storage space at this location. She goes above and beyond to help anyone. It’s been easy to have my things at this location.
We absolutely love this location we have tried many but there is no other like Erica’s location. She makes sure to take care of her people her communication is top tier the facility is always clean and has great access as well for large vehicles. Thank you so much Erica keep rocking it out
I had gone to the wrong units cause my booking agent sent me to the wrong one and they were booked at this location but the manager erica went out of her way to help me rebook properly and gave me excellent descriptions of what I was actually going be renting. Excellent customer service and helpfulness. 475 Tully rd location
Erica has went above & beyond her role as a manager at this location. She has great customer service, she was able to resolve my electrical issues, she is always so welcoming and full of smiles. Plus she is very patient with all of my questions and pretty funny on top of it all.
Came in to my storage Mikey is awesome this place is clean great customer service I recommend this place definitely!
My experience was awesome due to the service I received from Erica at 475 Tully Road. She make sure that her customers are well informed when renting a storage unit.
Erica was super helpful and friendly! Do recommend
Erica was very helpful and found me the Best price. I look forward to moving me ítem in today.
Me gusta su atención y muy amable. Good service.
Erica helped me find storing options
Danella and Erica were very helpful. I highly recommend this place.
Nico did an amazing job. He was very helpful. Thanks for your help
Erica was a great help. Polite and answered all our questions, great customer service, keep up the good work Erica!
I was looking for a short term unit that was easy to access. Loved that at this place, all the units are drive-up! Made it really easy to move items in and out, even solo. I also got a discounted first 1.5 months, so watch out for good deals here. I was able to manage most of the registration process online / via the app, but check-out required interfacing with the folks at the front desk (who were lovely).
The space was what I needed and the customer service was excellent
Great place. Nico and Erica are very helpful and professional! Easy to work with!
Erica and Nico were very helpful
They were very hopeful and nice .
No pressure, let us decide which size And they showed us how it looks inside
Very Very helpful.
I planned to move from San Jose to Manteca and needed a space to store my belongings for a month due to my house not being ready for move in . I was on a budget and Erika was able to assist me with an affordable unit . I was in a rush one day and accidentally locked my unit open. I didn’t notice. Erica was nice enough to call and notify me. She put an extra lock until I came in to lock it properly😊
Erica is super nice very helpful always great storage spot very central
Erica always helps me with My payment and questions
Erica is very nice, excellent customer service and always so helpful.
Kolbie was very helpful and helped me set up my PS App
Erica is a Great manager that goes Above her job description to help her customers. Always welcoming as well.
Thank you for always smiling and making us laugh when times are tough.
Érika es muy amable, me ayudo en todo. Muchas gracias
Excelente atención nos dan en los public storage soy muy amables y me brindaros toda la información que necesitaba
It was very professional very informational and a great help
I have been storing here for a while and Erica is on top of it all. She greets you with a big smile when you enter property, she will walk you through the ps app setup and give you great customer service. Best place to store.
Thank you for all you do Erica.
Erica help us find right place and size.
Ericka is so helpful everytime I’m in a hurry I ten to forget to lock my door properly she would always lock them for me and notified me ASPA she great good customer service . 😀😀😀
Erica was very friendly and helpful she made my day easier very professional I highly recommend this location
Clean facility, friendly and efficient staff. Erica made the check out process very simple.
Erica was awesome. She made everything easy for me. Thanks Erica
I met with Erica so she could show me the unit. She was so helpful and recommended a bigger unit. The price was right and I appreciated the great hands on service.
Verry nice lady ..wonderful custermer service 😊😊😊😊
Great place…
Superb and professional service!
Honestly I was scared that the swing door unit I got wasn’t Gona work for me but the woman at the front desk reassured me that it would , I was Gona cancel and she wanted to help me by looking at storages near by the area , I ended up staying at this place as it all worked out thanks for her being there , omg I was a mess today and she probably couldn’t wait till I left lol , but I didn’t catch her name but the woman working 8/7/22 at 1pm was very helpful
Erica was able to help me with my payment and find my location.
Erica it was a pleasure meeting with these two great ladies and helped with app.
I was in a rush and accidentally locked my unit open. I didn’t notice. Erica was nice enough to call and notify me. She put an extra lock and was super friendly when I came in to lock it properly.
Erica is too good to me. Trust worthy and so safe. So glad we stored here.
Erica helped with my fees. Thank you Erica.
Erikita is very very nice, helps me all the time and place is very clean.
Bueno job keep place secure. Thanks for your help.
Erica helped me with translation of letter.
Wow, Erica is such a great manager. She was quick to find our reservation and to help us to find our space to move in. She went above and beyond to help and we appreciate her hard work. Thank you Erica
Erica is extremely helpful, keeps the property clean, and always drives the property to check on everyone. She is why I came back to rent. Great customer service.
Ericka was very professional and friendly. She help me find a unit and when I had to cancel prior to move in, she made the process easy. I would recommend this location because of her.
Erica helped me find Good prices.
Erica has been such a great help she over exceed with customer service. Yes 5 stars for Erica
Great customers service and goes above and beyond for customers. Very pleasant to talk to with any concerns. Great staff person you have.
Thanks Erica 😊
Ética is great service. She is so patient & I 100% recommend.
Adelena was very helpful made it simple to get my storage unit.quiet place too.
Ericka was super helpful and friendly. I reserved a spot online for her location but it ended up not working out because of the size of the doors, but she was able to find me a bigger unit at a cheaper price just down the road. Highly recommend going through her to find what you need.
Erica and Jeanne is very nice and accommodating.
Erica has been amazing and made everything easy.
Good rate and good promotion
Erica is really nice, helped me fing good size and with dollar. Good place.
Erica always so nice, helpful, and keeps place clean.
Great service, Ericka helped me out with all my questions and with my storage unit payments
Erica is wonderful. Her personality is great. She is extremely helpful and awesome at customer service. She makes sure to welcome everyone, answer questions, learn who her customers are and keeps the place clean.
Staff is great, great location. Only thing is I wish they had an opinion to get a roll up door. Booked over the phone and was never asked if needed. Had to store some big equipment and it was not easy with 40 inch width doors
Changing my review because we were talked to and explain why this is a disk lock property only so thank you for the help and explanation.
Best place ever to store. Erica is so helpful, always so welcoming and makes her presence known. Thank you for all your hard work Erica.
Very helpful. Made transition easy! Thank you, Alana
Just want to thank Erica and Athena for her great customer service. I stayed with this location, because Erica has such great energy and is so welcoming. She is quick to answer all my question.
Thanks for all you do Erica.
Erica was extremely knowledgeable and helpful with helping me get a new storage unit today. She was friendly and very pleasant to work with and I will be recommending this location to others. Thank you, Erica!
Stopped to find a 10 by 30. Erica helped me find a location to store my stuff and helped me with my online options.
Érica helped me find a location for my needs. Thank you.
Bueno space. Easy online.