Public Storage Self-Storage Units at 475 Tully Road, San Jose, CA

Erica is helpful with my pay.

The manager is absolutely awesome and the reason why I still have a storage space at this location. She goes above and beyond to help anyone. It’s been easy to have my things at this location.

The manager is awesome!

We absolutely love this location we have tried many but there is no other like Erica’s location. She makes sure to take care of her people her communication is top tier the facility is always clean and has great access as well for large vehicles. Thank you so much Erica keep rocking it out

Great help

I had gone to the wrong units cause my booking agent sent me to the wrong one and they were booked at this location but the manager erica went out of her way to help me rebook properly and gave me excellent descriptions of what I was actually going be renting. Excellent customer service and helpfulness. 475 Tully rd location

Erica has went above & beyond her role as a manager at this location. She has great customer service, she was able to resolve my electrical issues, she is always so welcoming and full of smiles. Plus she is very patient with all of my questions and pretty funny on top of it all.

Came in to my storage Mikey is awesome this place is clean great customer service I recommend this place definitely!

My experience was awesome due to the service I received from Erica at 475 Tully Road. She make sure that her customers are well informed when renting a storage unit.

Erica was super helpful and friendly! Do recommend

Me gusta su atención y muy amable. Good service.

Erica was very helpful and found me the Best price. I look forward to moving me ítem in today.

Good experience 100%.

Erica helped me find storing options

Danella and Erica were very helpful. I highly recommend this place.

Nico did an amazing job. He was very helpful. Thanks for your help

Erica was a great help. Polite and answered all our questions, great customer service, keep up the good work Erica!

I was looking for a short term unit that was easy to access. Loved that at this place, all the units are drive-up! Made it really easy to move items in and out, even solo. I also got a discounted first 1.5 months, so watch out for good deals here. I was able to manage most of the registration process online / via the app, but check-out required interfacing with the folks at the front desk (who were lovely).

Erica is so welcoming and helpful. Thank you for all your help and great service. Nico is super helpful and friendly.

Great place. Nico and Erica are very helpful and professional! Easy to work with!

The space was what I needed and the customer service was excellent

Erica and Nico were very helpful

They were very hopeful and nice . No pressure, let us decide which size And they showed us how it looks inside Very Very helpful.

I planned to move from San Jose to Manteca and needed a space to store my belongings for a month due to my house not being ready for move in . I was on a budget and Erika was able to assist me with an affordable unit . I was in a rush one day and accidentally locked my unit open. I didn’t notice. Erica was nice enough to call and notify me. She put an extra lock until I came in to lock it properly😊

Erica is super nice very helpful always great storage spot very central

Erica always helps me with My payment and questions

Erica is very nice, excellent customer service and always so helpful.

Kolbie was very helpful and helped me set up my PS App

Erica is a Great manager that goes Above her job description to help her customers. Always welcoming as well. Thank you for always smiling and making us laugh when times are tough.

Érika es muy amable, me ayudo en todo. Muchas gracias

Excelente atención nos dan en los public storage soy muy amables y me brindaros toda la información que necesitaba

It was very professional very informational and a great help

I have been storing here for a while and Erica is on top of it all. She greets you with a big smile when you enter property, she will walk you through the ps app setup and give you great customer service. Best place to store. Thank you for all you do Erica.

Erica help us find right place and size.

Ericka is so helpful everytime I’m in a hurry I ten to forget to lock my door properly she would always lock them for me and notified me ASPA she great good customer service . 😀😀😀

Erica was very friendly and helpful she made my day easier very professional I highly recommend this location

Clean facility, friendly and efficient staff. Erica made the check out process very simple.

Erica was awesome. She made everything easy for me. Thanks Erica

Erica helped with my app. Great service!

I met with Erica so she could show me the unit. She was so helpful and recommended a bigger unit. The price was right and I appreciated the great hands on service.

Verry nice lady ..wonderful custermer service 😊😊😊😊

Great place… Superb and professional service!

Honestly I was scared that the swing door unit I got wasn’t Gona work for me but the woman at the front desk reassured me that it would , I was Gona cancel and she wanted to help me by looking at storages near by the area , I ended up staying at this place as it all worked out thanks for her being there , omg I was a mess today and she probably couldn’t wait till I left lol , but I didn’t catch her name but the woman working 8/7/22 at 1pm was very helpful

Erica was able to help me with my payment and find my location.

Erica was very helpful.

Erica it was a pleasure meeting with these two great ladies and helped with app.

Erica helped with app.

I was in a rush and accidentally locked my unit open. I didn’t notice. Erica was nice enough to call and notify me. She put an extra lock and was super friendly when I came in to lock it properly.

Erica is too good to me. Trust worthy and so safe. So glad we stored here.

Erica helped with my fees. Thank you Erica.

Erikita is very very nice, helps me all the time and place is very clean. Bueno job keep place secure. Thanks for your help.

Erica helped me with translation of letter.

Great job!!!

I came to storage knowing what I want. Erica made sure it was the best space for me and helped me with my app. Just got a lock cut and Erica got it done fast for me. Thank you.

Ericka was very professional and friendly. She help me find a unit and when I had to cancel prior to move in, she made the process easy. I would recommend this location because of her.

Erica is extremely helpful, keeps the property clean, and always drives the property to check on everyone. She is why I came back to rent. Great customer service.

Wow, Erica is such a great manager. She was quick to find our reservation and to help us to find our space to move in. She went above and beyond to help and we appreciate her hard work. Thank you Erica

Erica helped me find Good prices.

Erica has been such a great help she over exceed with customer service. Yes 5 stars for Erica

Ética is great service. She is so patient & I 100% recommend.

Great customers service and goes above and beyond for customers. Very pleasant to talk to with any concerns. Great staff person you have. Thanks Erica 😊

Adelena was very helpful made it simple to get my storage unit.quiet place too.

Ericka was super helpful and friendly. I reserved a spot online for her location but it ended up not working out because of the size of the doors, but she was able to find me a bigger unit at a cheaper price just down the road. Highly recommend going through her to find what you need.

Erica and Jeanne is very nice and accommodating.

Erica has been amazing and made everything easy.

Erica was so helpful!!

Good rate and good promotion

Erica is really nice, helped me fing good size and with dollar. Good place.

Erica always so nice, helpful, and keeps place clean.

Great service, Ericka helped me out with all my questions and with my storage unit payments

Erica is wonderful. Her personality is great. She is extremely helpful and awesome at customer service. She makes sure to welcome everyone, answer questions, learn who her customers are and keeps the place clean.

Love it

Staff is great, great location. Only thing is I wish they had an opinion to get a roll up door. Booked over the phone and was never asked if needed. Had to store some big equipment and it was not easy with 40 inch width doors

Changing my review because we were talked to and explain why this is a disk lock property only so thank you for the help and explanation.

Best place ever to store. Erica is so helpful, always so welcoming and makes her presence known. Thank you for all your hard work Erica.

Very helpful. Made transition easy! Thank you, Alana

Just want to thank Erica and Athena for her great customer service. I stayed with this location, because Erica has such great energy and is so welcoming. She is quick to answer all my question. Thanks for all you do Erica.

Erica was extremely knowledgeable and helpful with helping me get a new storage unit today. She was friendly and very pleasant to work with and I will be recommending this location to others. Thank you, Erica!

Stopped to find a 10 by 30. Erica helped me find a location to store my stuff and helped me with my online options.

Érica helped me find a location for my needs. Thank you.

Bueno space. Easy online.

Great help here. Erica and Alana are really Nice too.

Had a great experience very professional very helpful I dealt with Erica she was so helpful great people and great service I would refer them to anyone !!

The ladies are great, on oint, clean, they make sure our space is secured. Personally I have left with my door unlocked. They secured it and informed. Very professional ladies. Thanks Erica and Alana.

Great customer Service.Erica has been so helpful with my mom's space and all the info for the property.

I have been storing for years now and Erica is always here to take care of me. Great customer service.

Amazing customer service! I rushed in to put stuff away in my space. It was late and dark. I left my luggage outside of my unit and the property manager saved it, labeled it and kept it until I returned. Erica is continoucont prompt and efficient.

Alana deserves a 10 star review. She helped me find the right space, showed me how to setup the app and is great at her job. I highly recommend her as a manager.

Thank you Érica for securing my spa e when i lock open.

Looks clean and well kept

Hi i was looking for a storage place for my belongings and Erica was such a great help and made my day that i decided to go with the one that she works at. Thank you Erica my day Couldnt have been better with out you

Alana and Erica provide great customer service

The ladies are a big help and very clear on instructions. Thank you so so much for all your help.

Erica is awesome she saved me time and time is money so thanks so much Erica you are ⭐⭐⭐⭐⭐

Erica gives good customer service

Been here for more than 2 months now and it’s been great no issues at all . Thanks Érica for being very cool 👍😃 looking forward to upgrade for a bigger storage 😌✌️

Erica was so helpful today as I rented online and needed help navigating the property and setting up the app. She made everything so easy. Wonderful customer service. I will be sure to refer others.

Erica is one of the Best customer svc Reps I’ve met at Public storage. It would be nice if all Companies had employees like her. Can I make a suggestion to MGMT and possibly give her an increase in pay you wouldn’t want to lose her …..🙏

The workers are great, specially Erica when she's on site she don't let nothing get passed her I didn't put my lock on right an she was on it an let me know she awesome for that thanks public storage an specially Erica. great service.

Erica is amazing, super friendly and has been so helpful throughout this whole process to get access my late brothers space. Thank you Erica for all you do.

Erica's very good at helping her customers. She helped me get a better space for the hours I need.

I have been a customer for many years and Erica always makes me feel very comfortable to come in office. Erica is great at helping me with my account. She is a great manager. She deserves a promotion for all her hard work. Thank you Erica for all you do.

Very nice lady erica great service.

The management is very pleasant, courteous and professional. The respect to the client is valued and appreciated. Plus the property is very clean. Thank you for the great customer service. This app setup is a challenge to setup, but Erica is great at helping set it up. I greatly appreciate all you do Erica.

I loved Erica ! She saved me so much money for the next month!! She was so friendly so welcoming and informative! Most definitely recommend this location for all your storage needs. Most definitely will be back I only came to pay and it was the seriously the best experience. Thank you Erica!

I come to pay when Erica is here. She is very nice, friendly and good customer service.

The customer service here is marvelous and every time we stop in we always feel appreciated. Thank you Erica.

Great customer service. Erica answered all my questions.

Thank u for pay

SEVICE GOOD. STAFF FRIENDLY ERICA VERY HELPFUL! ERICA HELPFUL

I’ve had a storage unit at this location since 2019. My experience here was very pleasant as the staff was very commutative and attentive to any questions I may have had. The manager Joseph Ortiz was very nice and informing as well. I just ended my account with them since I finally moved into my new place. I will for sure return if I need a unit again in the future.

Kinda too small and i paid 160$

Erica was a professional in customer service I really appreciate it thanks.

Erica has went out of her way to give excellent customer service and I greatly appreciate all her help.

Nice

Erica absolutely makes the storage rental process a pleasure. When at the point of tearing out my own hair it great to encounter someone that makes you feel better about your day. She also engages in intelligent conversation instead of general chit-chat. In addition her positive attitude makes it easier to accept the "sticker shock" of the so called "dollar special" . To upper Management of Public Storage, give her a raise!

The young lady at the counter was sweet and helpful. I loved the on-line process too. Thank you.

Erica was very courteous, helpful, pleasant & professional. She made it a delightful experience. Thanks, Erica!

Thank you Erica for all your help. You are so sweet.

Great service ALL THE TIME , KRYSTIN, ERICA GREAT HARD WORKING WOMEN. I LIKE COMING TO THE LOCATION TO PAY MY STORAGE, I WOULDN'T GO NO OTHER LOCATION'S, VERY FRIENDLY, GREAT PERSONALITIES..

I had an excellent experience with great customer service and lots of help from the staff!

Customer service id always great and friendly thanks erica

Safe place

Krystin was excellent she went above and beyond to try and help me out as much as she could great customer experience and service

We got Great service from Erica as she helped us find my space. I would highly recommend this location to friends and family. Very clean and fast check out. Big thanks to Erica.

Erica helped me and my son keep unit secured and safe when I lock it open. Thank you Erica for your help.

Every other storage unit company in the area, has given me a hard time when trying to get a storage unit. This is the second time I rent a storage unit at this location and both times were so quick and easy. Other storages in the area need better customer service. The customer service here is unmatched.

I got to my unit today and one side of the storage water logged from rain. They are having issues with several units. I'm not sure insurance will cover water damage or not but I have a strong feeling this happens every year and only fix a couple hear and there. I doubt this is a over night problem. I will update with how they handle the issue and also how insurance handles it.

i Stop in for question and Erica helped with a smile.

Erica stayed late and helped me pay my daughter space. Thanks Erica.

I would like to thank Erica & staff for noticing that I had put my padlock on wrong to my storage room. They quickly secured it with there own lock & contacted me to let me know what had happened. I greatly appreciate it!

Erica

Erica helped me with my move in. Thank you Erica. Great service.

I like it here and the front desk staff. They really get to know their customers with a smile on their faces. Always there when I have questions. (Thank You Erica. Your Awesome). Plus I feel like I have not only my own storage but a "Get Away" as well..lol it's pretty much peaceful and always clean. Most of the time I'm here solo. But I feel safe, knowing the ladies there are always patrolling and that's Great. A little shot out to say "Keep Up The Good Work, It's Appreciated" 😃

Great service

I was here last week and the regional manager Joseph, came by my unit just to check to make sure everything was ok and To ask if I was happy with the service I’m getting here at public storage .i told him everything was wonderful and I love the people here and the personal service . Public storage for life

I've always used public storage for my storage needs. Location is clean, manager is friendly and very knowledgeable.

Erica's an awesome customer service I give her five stars in customer satisfaction I will definitely miss her cheerfulness when I move good sense of humor

Wow awesome customer service helped me chose the right spot for my belongings I will be back again I am very pleased with the cleaneness and respectful staff

Great experience. No problems

Really friendly staff clean facility great service

Krystin was very helpful and kind. Made the process easier. I would recommend this location to anyone.

Omg Erica was AMAZING! Totally deserves a raise! She helped me during closing hours and got me a space during these desperate times and I am truly grateful for her kind gestures! Erica and her daughter gave me water and let me use their phone charger! I highly recommend getting storage at this location bc they will take care of you!!!!!!

how much it costs for 5X5 and 5X10?

Buen servicio!Erica esta haciendo buen trabajo!

Erica took me right before closing after I called other locations who said I needed appointments. She was able find me the best space in a timely manner.

Erica helped me with me in the office with a good rate. Thank you.

My feedback for this location is I appreciate how hard Erica works to give great customer service. In the past I have had my space broken into at nother storage. This location I do not have to worry. Erica continues to be on the property making her presences known. With that being said I feel secure knowing she runs the property and keeps my belongings safe.

Erica, property manager, provided excellent service on all occasions we consulted her. Her level of professionalism was a wonderful surprise!!

I love this public storage location. I’ve always had friendly encounters with the staff members. I can tell the boss runs a tight ship. Whether I come in the morning, afternoon or evening, I’m always pleased with the facility. I love the alerts I get when I accidentally leave my storage unlocked and I appreciate that whenever I need something, the staff is there for me. It’s a great location too, it’s right on tully road with its own stop lights so I never have to rush out onto crazy traffic when I leave. Highly recommended!

This is one of the best public storage facilities I’ve been to. Friendly staff, clean facility, great location - all the things that keep me there. Owning a few businesses, a great storage facility is essential for me to thrive. I highly recommend this place to anyone who needs a storage facility.

This place is awesome I had inquired about a storage unit and went down to check one out the front clerk ERICA was so great she showed me around and I was already impressed by the cleanliness of the property ERICA has excellent customer service and I would recommend others to check this storage place out it's worth it.

Muy vien

This is the best place I have ever rented at. The managers Erica and Jeanne are the best.

Erica help me setup my online account. Thanks for help

I would like to share my experience! Erica is very helpful & professional she help me through process. I really enjoyed my stay & thier Awesome services. 👍

Erica In front office was super nice and super helpful, explained everything very well. Will definitely recommend this location to friends and family!

The girl working there is awesome really good attitude :)

The ladies here are awesome and very helpful.

Great and fast service. Friendly. Convenient. Easy fast pay services.

Great service.

Angela was very sweet and nice. She made the process of securing our unit super easy. She even offered to have someone work on the door of our unit if we have trouble closing it. She was very thorough and welcoming. I would definitely recommend this location!

Angela was very helpful in getting our first unit.

This storage was where we used to have our storage which we are already moved or about to move but they did a adequate service too

Angela was extremely friendly and helpful. She took her time to make sure my questions were answered and that I was happy with the storage unit. I don't normally review but I was not expecting to be treated so well when signing up for a storage unit!

Awesome service

El Servisio esta perfecto muy amiable y atento

Easy access from Tully and the facility was clean. Angela was very pleasant to work with and everything was explained thoroughly. No hassle and painless experience.

A few weeks ago, there was an incident where the key to the lock on my unit broke off and I was unable to access my possessions inside my storage space. After jumping through a few hoops for security measures, which I appreciate a great deal, I was finally able to get the lock removed by the District Manager Joseph Ortiz! This man made the process simple, straight forward and quick. I appreciate his efforts and all the assistance from the Public Storage Staff!

The property manager Victoria is amazing and helped me a lot. The whole facility is the safe and clean, convenient place. Thanks so much!

Thanks Cindy to help me. You are so wonderful

Sandra and Victoria are the best at customer service!!

They ended up adjusting my late fee twice. Would recommend and if needed in the future I would return.

A giant thank you to Sandra for having a delightful and inviting attitude. You're skill is much appreciated!

Victoria & Erica Erica un buen. Serbisio. Y rapido

Had a bad experience with this location switched to the one down the street

Cindy Powers and Erika Estrada were fantastic, kind, amazing, funny! They really made coming into the storage really easy and simple, things were difficult but they explained everything allowing me to feel that I was getting the best customer service ever!!! Thank you again!

Great service

Sandra V made the moving in process smooth and easy. She was very professional and knowledgeable about her job and made sure I understood everything well. Will definitely rent here again!

Michelle and Sandra were very helpful and friendly☺

Michelle was awsome

Great experience getting set up with Nate....

Gracias Victoria por toda tu ayuda con mi pago.

I love, love, LOVED Victoria. She was super approachable, friendly and professional. She accommodated my late arrival and promptly went thru the paperwork with me and reassured me by addressing all my concerns. She definitely made the entire process easier for me. Best customer service ever!

Michelle and Sandra were awesome

It was a pleasure to have Michelle and Sandra to assist our needs. Appreciated the help

Victoria was great and able to satisfy my storage needs.

Have used this facility for years! Great location and great service!

Victoria does a great job maintaining this place clean.

Thanks victoria for helping my mother save her items from being sold. You were very nice, umderstanding and really care about your customers.

Thank you to everyone who works here, especially Nate. He's always been so nice and soft spoken. I thought about leaving the place, but Nate was able to convince me to stay. As an elderly lady I really appreciate everything the team does

Erica is of great assistance and is always available to answer all questions! She’s awesome great place and good safe place to leave your belongings

Erica thanks for your help today.

Great people, I am grateful for there help

Excellent customer service from Erica, Lorena and Nate

I stopped in after two places told me to come here. Erica helped me today.

Erica is awesome and she gave me really good customer service , i would recomend this storage place to my friends and family. Thanks for your help erica

Lorena and Erica really good service thank u very much!

Samantha was very helpful and process was fast.

Erica and Katie are awesome and super friendly , very helpful for all ure storage needs go too them .

The best storage place in all off san Jose for all ure needs come here and Erica ...

My personal experience at this public storage has been wonderful. The person that have help me and been very understanding and kind is Erica. She has amazing customer service care skills. Always smiling and eager to help customers. I personally wouldn't go anywhere else thanks for everything Erica!! Keep up the good work!!

Thank you ladues for all your help

Erica helped us get the exact size we needed!! Thanks Erica!!

Erica was great very helpful smiles alot great customer service

My sign on experience at the Public Storage here on Tully Road was completely accommodating! Erica and her crew manage this storage facility with a relaxed welcoming demeanor. Site is clean and the people here seem laid back. Thank you Erika

Erica is very cool, calm and collective. She is also very professional when it comes to solving problems.

Erica, thank you for you help finding the right place.

Thank you for helping me find a location.

Every good customer service

Very great customer service!polite and very clear and details!

Great service Shawn was super nice and explained everything thoroughly she just made the whole experience so great.

VERY FRIENDLY STAFF AND HELPFUL WITH ANY QUESTIONS YOU HAVE. ERICA WAS VERY HELPFUL WHEN I NEEDED TO CHANGE THE UNIT INTO MY NAME AFTER THE PASSING OF MY BROTHER AND THE PROPERTY IS ALWAYS VERY CLEAN.I WOULD RECOMMEND THIS PUBLIC STORAGE LOCATIONS TO ANY ONE AND I GIVE IT A FIVE STAR RATING 😀😀😀

Very good customer service, Erica is a very nice property manager and had a nice experience in selecting and purchasing the right unit for my things.

Erica helps me a lot. Thank you.

Just another storage building

20479 Nate gave me great customer service.

This is one the best places I’ve gone to for storage ever

Really good customer service with helping me with a storage unit . 10 stars

The customer service from Erica and her team has been wonderful. Erica has helped our family multiple times and I love to stop in and say hi when I visit my space. Thank you Erica!

Excellent customer service here and the trainee was very focused. Thanks for your help.

Erica and Nate are very friendly and helpful we moved from a larger unit to a smaller one, Erica found a new unit near the old one. We appreciate her help it was very convenient for us.

Lilliana is the best. She was very informative, clear about everything and has a wonderful personality. I appreciate the service.

My company stores here and we have always been greeted and assisted with a smile by Érica and her team. Thanks for great customer service.

Average spot, no complaints. great help!

My storage unit and another next to me were broken into last night. Thank heavens nothing was taken. However the other unit’s person said that a few years back at this location, the same thing happened, the lock was repaired, and the following night they broke in again and emptied her entire unit. Now, the manager here, Sheila, is saying that they will have the door jam repaired but after that there is NOTHING they can do. Although they initially told me “24 hour” survailance, she now says they don’t film the hallways and have no way of knowing what happened. I have called the police but I can’t move my stuff today.

We stopped in this week and were assisted by Lilly and Erica. There customer service is beyond exceptional. Thank you and we will be sure to recommend this location.

Great customer service and hospitality at this location. Thanks to Erica and Lilliana they always have a cheerful presence when stopping into the office.

Took nearly 20 minutes to fill out the paperwork and get the key...the make you use their lock, and pay insurance...and not open 24 hours. I feel like there are better options for storage.

Lilliana was super helpful and answered all questions I had!would definitely recommend! keep up the good work!

Friendly atmosphere...I'm a repeat customer.been to other places but this location has the best service hands down.thanks Ericka

Extremely Excellent Service. Ms. Lilliana at this office has been very kind and very generosity to assist me on checking in and on moving in procedures. I would recommend any one who is in need of public storage come to this location. Thank you Lilliana again your generosity supports.

Lilliana Erica John they were really polite and they did an awesome job. They explained everything to me.

Erica, Lilliana and John are very helpful eveytime i come to storge!

Great service thanks to Erika and John and lilli& Anjuli

Samantha did a very good customer service and very friendly and her helpful with Stephen thanks

From the time I arrived to leaving I was treated with exceptional customer service. Antonia was great with a soothing voice. Erica made sure I was welcomed and given great treatment. 5 star service all the way!!!

Thank you Erica and Victoria for your help today.

Just wanna say that erica n the other workers are the bomb inalways feel safe and am always greeted with smiles n helpful service they make tully rd storage shine.......thanks guys

Erica and the rest of the crew are very professional and are be rated top notch by a recent customer, and thanks to erica making it possible and being able to afford the space we needed at this time of being homeless but making rent possible.. special5 ☆ 4 Erica keep up the good work...

Worse place ever. I don't recommend you get public storage. The rates and time they are open ridiculous.

Erica helped us and she is so professional and friendly we decided to keep the storage unit longer than originally planned. This place is clean and safe for my wife to go to alone!

I loved the service how they received me they treated me rigth #20479 ANTONIA

Had car trouble and had to come get a space. Was able to get help from Erica and I would recommend her to others for a drive up.

Excellent service. Lili was very helpful !

Liliana nos trato muy bien cuando nos mostró los storage y nos dio una buena recepción.

Thank you Erica for helping find a space through this new move.

Liliana is a very good attender person she so nice and amable

Liliana is very helpful 😀 thanks

Great service, with a great smile.

Great help from Lillianna

Very friendly staff. They rock! Very knowledgeable. Liliana and Erica were very helpful.

Rented just a couple months but left a happy customer. The customer service is excellent and i will be sure to refer many. Thanks Erica for all your help.

I have been a client of the Public Storage location at 475 Tully Road, San Jose, CA, for several years. For the past few years, the facility, which is an older facility, had really fallen apart in regards to its upkeep, clientele, and security. My storage bin was broken into and I was greatly disappointed at how fast the facility had gone down. The location recently changed management staff. Since the change, I have been impressed with how the staff has improved the upkeep, the clientele, and the security (upgraded bin locks, lighting and video surveillance). The sight is once again under top-notch management. The staff, Erica, Fatima, and Lilly are professional, courteous, and kind.

Stopped in to pay my bill today and had the pleasure to be assisted by Fatima and Erica. Thank you for your patience and customer service.

Thanks to the ladies for all your help to get a storage. I found a place that is easy to access my stuff and has great customer service.

Muy buen servicio por parte de erica. Muy recomendable.

The management is very professional and friendly. Always willing to give a helping hand. Thanks Erica for everything . 6

Came in today to rent a space. Erica was very much help to me. I got the last roll up door and glad I came in before it was gone.

Today I stopped in at Public Storage, I have rented in the past and needed a new unit so i am back today to store. Erica was very helpful and made my move in as easy as possible. Thank you Erica.

I had a really good experience today at 475 Tully rd. Erica helped me get the unit that I needed. She is a great asset to this company and I would recommend this place to everyone! Thank you!

Loved Erica ! Super helpful and got me in quick. I only gave four stars cause it closes at 6. That makes it so hard for me to get my stuff in when I get off of work at 530.

Nicest guy ever rents out on Saturdays

Great customer service. I left my storage room unlocked properly and the staff promptly called me later the evening letting me know they double locked my unit for safety . Thank you so much!

great customer service!

Great customer service erica really made me feel at home and made things hastle free

I have been storing here for a while and seen a lot of change for the better. I am very happy with the new management. Erica always answer all my questions.

I have no worries my stuff is safe and secure. Besides, with Erica being receptionist, your ensured awesome service and sure to be treated like family.

Erica y Alicia me ayudaron. Me pudo wrong platicar en español bien tambien

The ladies were so Lovely with the rental process and I was able to put my items in my space today. Thank you ladies.

Good customer service,easy to get what you want,you ask and you get enswer the way you like,irrika was the one all the enswer I wanted and was happy

Erica is the best. This place is so easy to do business with.

I love the place, great costumer service Alicia in the front desk was of great help very efficient and nice. Great !

Erica and Alicia are incredibly friendly and helpful. They are approachable and are always willing to help and answer all my questions-- excellent costumer service. I'm extremely satisfied with my experience so far.

Erica took great care of the move in and move out! She even went the extra mile to refund an extra balance on my account due to auto pay.

Thank you alycia for kind service

Erica and Alicia are awsome! Their knowledge, professionalism, and eagerness to assist sold me.

Erica was very helpful as she assisted my friend with renting a space today. Very helpful informative kind cheerful and funny it was a pleasure being assisted by her

Erica was really helpful today and help us rent a storage place at a good price and she is really nice

Alycia and gabby helped me get a larger unit for a better price. Great customer service. Thank u lady's.

Alycia made rental process simple. Thank you alycia.

Erica was really nice and helpfull.

Erica was awesome and a real big help thanks for all

Erica n Gabby were very helpful with all my bugging questions.

Units outside the gated entrance are promoted as having 24 hour access. However, the onsite resident manager(?) seems to be unaware of this rental perk and tries to discourage client access to the units after 9pm. Also, although these units have overhead lights with wall switches, there is no electricity to power the lighting. This makes it difficult if you forget to bring your flashlight at night... **UPDATE** I HAVE LOWERED MY RATING TO 1 STAR DUE TO THE FACT THAT AFTER POSTING THIS REVIEW, THE MANAGER BANNED ME FROM THE PROPERTY. PLEASE NOTE, HOWEVER, THAT THE PROPERTY IS FINALLY UPGRADING AND REPAIRING THE ELECTRICAL WIRING TO ALL UNITS THANKS TO INTERVENTION BY DISTRICT MANAGEMENT.

Made payment with alycia. Thanks to great customer service i was able to keep my stuff.

Erika is amzing. Very friendly and helpful.

Alycia is remarkable best customer service along with property manager Erica 20 stars of it could!

Erica was extremely helpful and accommodating. We kept our stuff in storage for a few short months but never had a problem. Any questions we had, Erica was able to answer right away. Thanks Erica!

I would highly recommend this public storage to others. The Customer service was great and very knowledgeable.

Alycia has great customer service property was very clean. Thank you.

I had made an online reservation for a 5 x 10 storage unit. I went down there to look it over to make sure the storage size was big enough. Alycia, who works at the front desk, assisted me. She took me to the storage unit I had on hold and showed me the exact unit. I realized when I saw it that it would be too small. She then explained to me that there was a bigger unit available 10 x 10 and that I could still get the internet price because I had made the reservation online. I was very happy about that as I had been pricing storage units in my area and knew this was a good deal. She then walked us over to the 10 x 10 unit and showed me exactly where it was and let us look it over. She was very patient with all of our questions, and very friendly. She then processed all of the paperwork for me to get the unit, and explained the contract rules and pricing. I was also happy to get the discount of paying a dollar for one month. I had my 2 grand kids with me who kept fighting each other, and running around, but she never lost her patience. Overall I was happy that I choose this location and I would recommend using this location.

Frank and Alycia have great customer service would recommend

I came in to ask questions about my space and Erica was very helpful. She has wonderful customer service and is very knowledgeable. Thank you Erica.1

The grounds were kept clean and the staff was friendly and helpful. When we checked out it was fast and very simple.

Elizabeth was a great Customer service....verry efficient..... And bilingual...thanks Elizabeth...

Erica, you were awesome, thank you for your patience and understanding helping me with getting a storage. I know I was not easy to deal with

muchas gracias Maria

Great customer service, I was very pleased that they had a bilingual speaker working on this property. Felt very comfortable with the friendly service that was provided. I highly recommended.

Frank and Gabe were very helpful. Made the process very easy and they were able to accommodate my needs! Thank you guys!

I like the service gabe my boyfriend and me.

Great storage. Easy access. Customer service was excellent thanks to Gabe

This is a great location. Theres a u haul company less than a mile away. I stored here for a few months without any problems. The unit was great. Gabe was great. I would come back again.

Great service by Tom and Gabe, good help.

Tom and Gabe where great!! They were very helpful and friendly showed us around and gave us all the information we needed and we were satisfied with there help and location for are unit.

Return customer great service provided by Gab

Gabe was great help was in and out quickly good service

el servicio de Gabe fue excelente estoy muy contenta lo recomendaría sin ninguna duda

Great customer service Elizabeth and frank were great and fast

Gabe and Anna were an amazing help to get! We love the customer service! Great place we will use them again in the future.

Excellent service. Manager explained in detailed everything. Showed me around and was professional. Recommended to come to this public storage.

Excellent service. All questions confidently answered by manager Gabe. Would definitely recommend.

Gabe is a great manager very kind and friendly. It seems that he like his job. He jas great customer servicem

Excellent customer service from gabe, i highly recommend this storage, great service,very clean storage unit!+

Wendy was a great help finding the right size unit for my needs... always has a smile and a hello for you when you come into the office! Thank you for everything Wendy!!!!😆😆😆

Maria Fue muy amable y nos atendio exelente kede muy satisfecha

Very good.

Great service and smart management.

Excelente servicio de Elizabeth y wendy! Muy limpia la propriedad y muy amables recomendar a todos

To whom it may concern Maria helped me locate the perfect storage unit for me and my family. Not only was she polite and fast , she helped me out with a box package that saved me a lot of time . If you are in need of a little extra storage , make sure you check out Public Storage at 475 Tully Rd. And if your looking the real deal Hollyfield $$$ savings , just ask for MARIA . She's got the hook up yo !!!!!

Wendy did a great job with my rental very nice and very professional

maria and gabe I am very happy with the service that i receveied from the Maria & Gabe.

I was a bit nervous about doing the whole public storage thing but Maria eased my fears and answered all of my questions. I will definitely recommend this place! Keep up the good work!

Thank you so much public storage for being there when I needed you. And thank you Maria for the excellent customer service you provided. 👍👏

I have the storagr for quite some time now. Wendy was helping me efficiently. She is friendly, professional, and very courtes to the customers. I am staying because if her. Maria Elizabeth and Wendy

Thanks a lot MARIA over at public storage , you came in and made a difficult situation a little easier to manage. You were so helpful and positive toward me and my family that we got all of our storage needs and I was finally able to relax and not have to stress over all of the moves and changes that I had to be made . Kudos keep up the great work!

This location is great ,been here for a few years now. Its safe, clean and wendy always has a smile .

Since i have been renting. I have never had any problems. In person or by phone Wendy. Is very professional. In her work and with. The people. I highly recommend. This storage

Wendy Maria I like this location and excellent customer service

MARIA ELLA ES MUY AMABLE TIENE UNA BON ITA ACTITUD PARÁ AYUDAR MUY CONTENTA CON ELLA

Excellent customer service. Staff provided help regarding a flat tire on some of my equipment.

Maria excellent.

Maria ,Osiris and Wendy I'm really happy with the service and all the helpful information they were able to help me thinking of all the things I wasn't even thinking of. We really appreciate it a lot.

maria and wendy Me gusta el servicio que maria me da es my amable grasias maria

Highly recommend this storage place! Elizabeth treated me amazing customer service and loved my expierance.

Very good experience. Courteous and respectful staffing from this place and reasonable prices. Would definitely recommend to a friend. There's a lot of space in here making it easy to navigate trucks to haul things into the units here.

MARIA AND ELIZABETH ARE EXTREMELY PROFESSIONAL AND NICE. I LOVE COMING TO FACILITY !

Good customer service.I love it. Thank Wendy

I have used this Public Storage a few times, Wendy is very friendly and has always been attentive to any questions or concerns I may have had. The units are always clean and the prices are always reasonable.

Really explanatory and helpful , fast setup and in and out, great experience for a first timer.sydney was really helpful.

Excelente servicio se los recomiendo Elizabeth

Elizabeth provided excellent service

Im a customer at this public storage for many years. I am so happy to have found this place.I feel very secure here. The manager here is very respectful and friendly. I highly recommend this place to everybody.

Maria and wendy. Are the best !!! Help

Wendy and Maria I love the service that I get here

Maria, wendy ,victoria and nahid really excellent servicio!!!! Come and see them

Maria and Wendy are great and always welcome me as I enter the property.

Stoped in to say hi to wendy today on my way out and she introduced me to her husband David , I told David I was having a problem with my roll up door. He took a look at it immediately and found the problem and fixed it. Dave's level of professionalism is very refreshing, and they both make me think that there are people who do genuinely care about others, thanks Wendy, thanks Dave for your help and professional attitudes .

Wendy is always so helpful and friendly

Great Customer Service! No complaints!

i have only good things to say about this ps and the mgmt team of wendy and dave, especially,and the relief mgrs as well.

Totally excellent!

The Manager of this Public Storage is really good helping people out.

Wendy is the best!!! She is very helpful and always has a smile when I see her. I've been a customer for about 7 years and never had issues.

This place is always clean and the people that work here they're always very nice with me , Wendy is very polite and helpful . I am glad that I found this place.

great customet services

Fantastic customer service, friendly and helpful with all my needs. Thank You!

wendy is wonderful. she made it so easy for us. 2 thumbs up....

Wendy is very helpful and thorough. She is the best!

Richard did a great job helping me. he was sweet and professional.

Wendy has been great!

Thank you Wendy! Wonderful customer service!!

Wendy is always very helpful and very professional. With all of customers. That's. Why it would be nice. To have her in Public. Storage. Office for many years. To work.

Great service, friendly and really helpful. Thank you Wendy

Golam IApreciated good custumer services

I like doing business here. Great service!