Renting was easy to do online; the place had the most competitive price in the area; place is secure and clean. I had a 10x10 unit. on the 2nd floor in Bldg D.. it was clean and secure; freight elevator has good capacity--but only 2 push carts--they need more carts to service the needs of the 200 units rented in the building. I had multiple interactions with Andrew--both on the phone and in person. He's a professional that communicates well and gave me the answers I needed and when it came time to close me out, I simply stopped by on the way out and I was done in minutes. Great person and employee. I recommend the place--clean and secure storage at a reasonable price. Thank You PS San Gabriel
Besides the rent doubling within one year, the facility itself is terrible. I had a second floor unit and the elevator was constantly broken ( more then two months total in one year - that I know about). The lack of elevator caused a ton of carryingitems up and down stairs. The onsite person was nice, but could not do a thing.
Also, many of my neighbors had items stolen. I managed to move out before that happened.
Andrew is phenomenal ! He's dedicated and super friendly to work with.
Andrew was professional and helpful in setting up entry codes and elevator locations.
i lost my tool box in unit D154 secon floor if you want to steal you must have access through the door down stair also have to use elevator
Avoid this place!
Avoid this place!
Avoid this place!
My unit got broke in right after I canceled my insurance with them. Do you believe this is not connect it?! I don’t!
All my gun cases and pistol cases are missing or broken (All empty) , all my used/brand new scopes are gone. DO NOT PUT YOU SHITS HERE! You will thank me later!
Just got my unit yesterday at this location. Place is clean is organize. Andrew from this location made my first time storage unit rental experience extremely easy and straight forward. Thanks again Andrew!
Helped me a lot. I had some problems and couldn't get in the door. She helped me a lot. Thank you very much.
The man at the storage facility is very helpful and has a pleasant attitude, thank you.
Excellent all around service. Friendly employees. Every time I come here the person working is always ask if I need help and makes sure I’m able to do what I have to do!
Great customer service when need. Love that it has a bathroom. Very easy to get through the gate. Always clean
Great storage unit, locks great, secure and safe. Amazing staff, that’s helpful and knowledgeable. 5 stars
Great storage unit facility near our home. Unit was as described, and even had our lock ready to go on the unit door! We greatly appreciated the dollies & elevator available to us to move our items in.
I specifically want to thank Andre, who was super kind and patiently answered all of our questions. He was understanding when we needed a little help with the app/gate access code, and he even drove down to our building to show us where the load in area was and our unit hallway. He really went above and beyond and made our move-in very easy. Thank you, Andrew!!
When I first moved in to this public storage from another storage company they gave me a unit that I didn't want because it looked like the lock latch was tampered with. I took another unit and a few weeks later the lock on my unit was tampered with. I asked them to have it fixed. It took so long that I came in and fixed the latch myself but was still not happy with the flimsy locking system. Yesterday early morning the facility was broken into my unit was broken open and the thieves got away with thousands of dollars of DJ equipment. 😭 They took everything of value. I would not waste one dollar paying for storage here. Service sucks security is not a priority, and they raise the rates all the time.
Do not store your stuff here!
Do not store your stuff here!
Do not store your stuff here!
Great location I’ve been storing my stuff here for several years and they’ve always helped me with any issues. Easy access and good hours. In my most recent visit, I was cleaning out my storage and Andrew stopped in several times to check if I needed anything at Very attentive and friendly.
The manager, Andrew, was great! He's a super cool and nice guy, and helped me throughout the whole process. I highly recommend this Public Storage!
Rented storage unit for about 18 months, no issues/complaints about the facility (clean/tidy). Staffs are cordial; friendly, most notably Andrew. He helped us check out of our facility with ease. Will definitely use again for my next workcation.
Jackie helped me I was in and out thanks
Great storage place. Andrew is super friendly and respectful!
Andrew, store manager, is very helpful and pleasant. He put extra effort to help me vacate the unit. He answered all my questions. His assistance is much appreciated.
New employee Andrew is a great guy always with a good attitude and always helpful 👍
Andrew has been a great help any time I need anything with my storage.
Andrew was amazing. Very helpful and nice. Clean facility.
Andrew was a gem to work with, he was able to waive a late fee and provided excellent customer service. He is very knowledgeable and takes great care of customer's needs. Highly recommend
I found it very convenient to use the storage at Public Storage. But in the last 2 weeks, the elevator of the building that my storage space located was out of order. It has impacted my need to store and retrieve my tons of boxes. I have complained several times but I can't believe why nobody come to fix it ASAP. I am not the only one affected.
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There is no place to reply to the owner's response. So I reply here......
I hope you don't just use this as an opportunity to improve, but indeed work it out and get this issue resolved ASAP.
Property manager Jackie was cleaning as soon as I pulled up she greeted me and was very friendly and she went out of her way to quickly assist me and get back to cleaning I would recommend storing here thank u!!
Andrew
He is a very nice person and very helpful
Access to units is limited until 6pm most days which is understandable, but can be challenge if you work a 9-5. I will say, they are so responsive and have great customer service at this location. The few times I've had to leave a voicemail, I got a response the next day at the latest, most recently, within 20 minutes maybe (I was do surprised, lol). Andrew is so nice and when it was time for me to vacate the property, he explained everything very well. I was going through a stressful move, so every positive interaction I had through it was meaningful to me. Have to give him props for his helpfulness and what seems to be a genuine positivity.
Thank you!
David at public storage was very helpful when I came in to add a extra unit to my account.
Armando da muy buen servicio al cliente es muy amable
Sipi is the best!!!!!!!!!!!
Mando, excelente servicio y atención. Gracias
It's my first time renting storage and had Mando help me. Awesome dud and very helpful, informative and patient (I had a lot of questions). Thanks Public Storage!
Facility is alright. Staff (Mando) is very helpful and patient with helping us set up new storage unit.
Mando has been very helpful & patient
Armando was amazing! And very patient… thank you so much!
Rihana or Brianna supposedly the manager has very poor customer service skills. Too bad for a great storage space.
Hello,
Mando at Public Storage in San Gabriel, CA. Was very helpful in facilitating my payment.Great employee.
Elke Coffey Customer
I called because I had a few questions mando answered all of my questions and he was very kind . Thank you so much
Awesome place, Armando had great customer service. 👍
Mando, se avienta con el servicio al cliente. Muchas gracias
I was having a bad day and Sipi was so awesome!! She was so helpful and really made the process so smooth and fun! Thanks so much for helping this first timer rent a space. :)
Sippy was so thorough and amazing. She’s amazing.
Mando went out of his way to help me out here. Appreciate it.
Mando, the property manager, was great. Thanks for your help.
It’s always a pleasure being helped by Bianca - this is very attentive and pays attention to detail. If you mention something at your prior encounter like a question or concern, she follows up with you to ensure everything is going smoothly! Best location I’ve rented from and I’ve traveled quite frankly to a lot of different cities!
Bianca made rental process so easy and quick, she’s very informative and very nice 👍🏻 property is very cleaned and so is office.
Bianca is usually here at San Gabriel location when I come make my payments, she has been the manager here for some time now and I have had nothing but great experiences with her, she is so welcoming, professional, helpful, polite and best of all always has a smile on her face. The property looks great and kept up. Thank you for all your help Bianca⭐️⭐️⭐️⭐️⭐️
Staff lies about we didn’t take off the lock so we have to make another payment, but we did remove the lock days ago. We have to go later the day to prove that we did remove the lock. The staff name is Bianca, she claimed “just did a lock check, and I’m sure it’s locked”.
Called in with some questions , Bianca was able to answer them until I was able to make it . It’s so nice to have someone so willing to be so helpful
Bianca was great help, very nice
Thanks for your help Bianca
I like it very clean , then again the only real issue I observed was when you enter the area the front gate is a very sharp turn to make and I had a long trailer , otherwise it's a clean well maintained place I would store my items there , overall I gave the place a four stars and I found out they have very decent prices.
Come talk to Bianca she will take great care of you & is very informative. Good rates, great location. I highly recommend it.
Thanks for your help Bianca
The lady was very helpful I would recommend coming to her again.
Came in to rent wasn’t sure exactly what I needed but Bianca helped and found just what I needed. Very clean here
Bianca is so nice, she keeps property very clean. She’s the best
We came to review the storages, the manager jacky was very helpful and informative, wonderful service
Came in to see some units and the manager Jackie was super helpful answered all my questions . Great service.
Came in to rent Bianca helped me out and made everything so easy. She’s so nice and patient. Highly recommend, come in and ask for her
Thanks for all your help Bianca, always so nice
Thanks so much for helping download app bianca, makes everything so easy
Todo muy excelente servicio, muchas gracias Bianca ella es muy profesional para hacer su trabajo siempre que voy me atiende muy bien es una exelente persona muy linda siempre muy amable y siempre resuelve y contesta mis pregunta !!❤️😘
Thanks for all your help bianca, property is always so clean
Thanks so much for all your help Bianca
Bianca in the front has continued to be so helpful and kind every visit, by far the friendliest storage place, I’ve ever rented.
Thanks so much for your help Bianca
That was easy and quick to finish everything. Bianca is really nice and helpful.
Bianca is an EXCELLENT employee!!! ALWAYS very helpful with my payments and answers all my difficult questions... MAGNIFICENT!!!!
Thank you for helping me Bianca
Bianca so nice and helped with all my questions👍
Bianca helped me and my wife with renting storage unit and made it very easy for us
Nothing but positive things to say about this place. Bianca was so helpful and informative when trying switch units. She helped make the process so much easier for me!
Bianca showed me exactly what I needed today, made rental so easy. Thanks for your help today. always so nice to me and everyone
Thank goodness for high ceilings. The movers had a full truckload and if it weren't for the high ceiling I might not be able to get everything into the unit
Came in and Bianca helped me out.
Came in to see unit, Bianca help me. Great customer service! 👍👍
Bianca was very friendly thank you so much!
Bianca is so helpful and courteous. Can’t ask for more. God sent.
Bianca gave me excellent service, she helped me download app
Thank Jose for your help!
Like this spot...very good service thanks Bianca awesome job! 🎉
Very good service!!! Thanx Bianca
Thanks for your help bianca
Anything you need just ask for Bianca 👍👍👍
Bianca was more help than I expected, she is incredible.
Gracias por su ayuda bianca
Thanks for your help bianca
Bianca was very helpful and great to work with
Came by today and Bianca helped me out with what I needed. She is very nice
Bianca siempre da excelente servicio
Bianca made rental process so easy, showed me exactly what I needed! 👍
Thanks for your help Bianca
Thanks for all your help and being nice when I come in Bianca ⭐️⭐️⭐️⭐️⭐️
Bianca always has smile on face and very helpful.
I come make my payment with Bianca here in San Gabriel, she’s very and helpful.
Thank you Bianca,
For being such a courteous and professional individual, and helpful each and every time I have been here. Keep up the great professional attitude and friendliness.
Bianca was super helpful, very attentive, and made our whole trip completely simple. We had a lot of things to move and Bianca made the whole process easy. I’ve been to a lot of storage business, and she was by far the best customer rep I dealt with. Ask for Bianca.
I was always hesitant on renting storage spaces but after talking with Bianca, she assured me in every way. She knows all the ins and outs and helped me in every way possible. Highly recommend!!!
I came in to look for unit and Bianca helped me find what I needed, she’s so nice
I really recommend this place super secure for my business storing needs. I feel like the employees really care . Especially with Fabiola I had a great experience and I would recommend storing with public storage
Bianca is so sweet, she went out of her way to help me with issue I had. She’s a great manager
Very nice bianca and clean property
Bianca helped me with downloading app, thanks so much
Muchas gracias Bianca por tu ayuda
Bianca and Jose at this location are absolutely rockstars. They both thought outside the box to assist us in a very time sensitive matter regarding our unit. They were both extremely empathetic, understood our situation and guided us to the best outcome. Couldn’t be happier with their service.
The level of helpfulness, professionalism, and experience diana has is quite amazing. She answered all my questions with the best attitude I’ve seen in years. I may just employ her for my business. Thanks diana!
This Property is always so clean :)
Diana was so nice! Very friendly
Diana was a great help and positive attitude
Nice place good units electronic access
Diana helped me move in, thank you!
Selvin was great. Made the transaction very helpful. Explained everything with ease!
Los espacios están limpios, selvin fue el muchacho que me atendió es muy cortes y amable y lo mejor es que habla español.
nice costumer service also very clean.
Las instalaciones son amplias y muy limpias. El encargado es muy amable y me pudo ayudar hablando español, pues aún no hablo bien Inglés.
Perfect guy at front desk… believe his name was seven. Has his priorities in check and perfect facility very well kept & clean!! I recommend 100%
You can now use the bathroom
Good location! Helpful staff! Come on in!
Your facilities are so attractive and well maintained that I was persuaded to stop in. What a great and reassuring experience with Selvin. His knowledge, thoughtful assistance, availability, excellent communication skills and patience in explaining the computer-related issues were truly outstanding. Selvin, without any doubt, is an outstanding and he persuaded me to rent a large unit (Dr Orlando).
Dulce was very helpful and provided excellent services to the moment I walked in and when I left that door she is best at running San Gabriel property hope I see y’all soon
Dulce is the best! I couldn’t believe a public storage place could have such a wonderful, kind employee. She helped me oil my door latch when it was stuck and get my unit open. Thank you Dulce!!!
Andrew was amazing help and had superb customer service.
I came to get a larger space from what I had before and Dulce helped me with the process. She made things very easy for me to follow and got this through very quickly. She has a very pleasant personality and was very professional. Definitely would come here for storage needs because the folks here do take care of you!
Dulce was very helpful and friendly.
Dulce is the best at providing customer service
Nice folks but expensive. Fee hike from $217 to $245 just like that without warning.
Thank you Diana, your service is great!
Friendly service , cleaned property , fast process , Minerva was extremely helpful .
Gracias Dulce por ayudarme encontrar una unidad