Love it here. Always clean, helpful, and courteous. Very easy to obtain assistance.
Very well maintained facility and the staff in the office are always very helpful when I’ve had to upgrade my unit or needed to ask about my bill. It’s also convenient for me but overall, 5 stars is for how great the customer service is.
Alycia was amazing today. She helped up transfer our storages for a bigger size including a major drop in rent for the units that were available and she helped us update our information with the transfer. Her services were amazing, the environment was friendly and we had a great time getting things done and just cracking jokes when the moment called for it. She was so professional and so much fun. Thank you so much Alycia for helping us with all that we needed. You are absolutely amazing! Keep rocking it because you definitely rock!!!
Thank you for making the process incredibly easy.
I don't usually give reviews but I had a great experience with AL who works at this location. He was very professional and so pleasant.He helped walk me through the process of getting a storage unit. And saved me so much time from me having to do this on my own. Thank you AL for such great service.
Reserving and getting a storage unit was quick and easy. 10/10 recommended. Very helpful. Very thorough. Very Friendly.
Alycia was great. Wonderful attitude.
Alycia was great! She was very informative and helpful. Great attitude!
Alycia was so nice helping me get into my storage!
Awesome employees thank you for your service
Alycia was very helpful. A great experience
Alycia is amazing! Super nice, explained everything from details to details. Extremely helpful. She also informed us what to expect every month! I highly recommend this place.
Alycia was extremely patient and kind. Knowledgeable and quick which made bad day go a little better. Much appreciated!!!
Alycia is amazing!!!!! Showed me and two active young boys around and helped me find the best unit for us! I feel so much better about putting our whole home is storage now.
Alycia was absolutely amazing! Helped me so much with my bill !!! Thank you for keeping my precious memories safe !!!
She was so Awesome her name Ms Alycia
Alycia was very patient and helpful I would recommend anybody to store there thing and items here.
Alycia was a very warming and welcoming great help. She helped us out with our Budget tremendously and it really saved the day for us and our family. I love her ❤️
Chrissy was very helpful and very knowledgeable with all the questions I had!!! She’s Amazing !!!!!!!!
My stay here was great, I had no problems with the facility it was protected, no bugs or rodents, and the people are very kind.
Honestly one of the best storage places I've had. Alicia (i hope i'm spelling it correct) at the front desk is super friendly and very accommodating! I was moving into a smaller unit and she made it super easy. The place is very clean and quiet. Alicia also made my move out simple and smooth. 10/10 recommend this location.
Alycia and Donna were so amazing and very helpful. So grateful.
Marcus was an exceptional help today he deserves big kudos and a raise
I received the best customer service by both Alicia and Andrea at this location. I was not getting any help at another location but when i came to this location both of these women helped me out so much, made my move easier and took care of me. I can’t thank them enough for their support and understanding with the super complicated situation I was in.
Alisha is absolutely the best property manager ever at this location. She is constantly going above and beyond for customers and always so friendly.
Sundress was extremely knowledgeable and friendly. Impeccable customer service!!
I’m only giving a 5 star because of Alycia at the Roseville/Tupelo location. This girl is amazing! The company has been raising rent more than we feel is necessary. But Alycia is a saint. She has always been on top of everything and helped us out with payments and business. She is friendly and goes over and above for us.
My experience here was so easy and the customer service was so amazing. Alycia was very friendly, helpful and informational. She has excellent customer service.
I was so surprised recently when I called to ask about an email I'd received from Public Storage. Alicia answered the phone when I called & explained what the email was about.
While we were talking, she looked at my account & saw how long I'd been a customer ... and how we've only been late once w/ a payment. She asked for a reduction in price for our unit ... and starting next month, we'll be paying $36 less!
Love that our unit is climate-controlled, too!
I love this location! Always a great experience when I visit the office for questions about my units here. Alycia is very welcoming, and professional, and has excellent customer service. The property is always clean and carts are available each time I visit. I love that they offer climate control units as well. I highly recommend this location. Thank you again, Alycia. I appreciate you!!
We got a storage unit back on August and its perfect it fits everything inside. alongside its lights up which is perfect because I can see everything i need to get to which is awesome because it sucks looking for things with a flash light. there was a small mix up with our account but when we went into the location Billy and Salisha (apologize if i wrote it down incorrectly) were so kind and helpful, which was amazing because they got it fixed right away. I love how easy it is to get inside all you need is your phone and it unlocks the gate and door. absolutely love this location and how friendly the staff.
Me and my girlfriend used this place for storage and we are truly happy with the customer service we received here
Tiffany was incredibly friendly and helpful. She made sure all my concerns were addressed.
Love this location of public storage….. Alycia been very helpful and her knowledge about the business is very high …. But Her patience for me is very high since i had many questions for her 😊
I will recommend this location 😊
Btw i rent 3 storages 😊
Thank you Alycia 🙏
I’ve had nothing but great experiences with this company. Alicia who works at the front is amazing. She has been so sweet and accommodating. She helped me stay in my budget. They keep the place super clean and very very safe. I would highly recommend this Public Storage.
Nice facility always clean. However no one is ever in the office if you need to speak with someone and the gate closes very early the latest is 6pm. Other than that I like the place and location.
This storage location gets 5 stars for more than their unit cleanliness, spacious grounds and friendly attitude. First off I'd like to give a shout out to Alycia! Your attention to detail and perseverance to help me get things done is the soul reason you rock!! I've had some serious rotten luck but your intelligent and patient methods streamlined the process!
Tiffany has gone aboveandbeyondwhat she needed to. Very polite, andi am very grateful.
Alycia is the bomb!!! She can help you with anything you have a problem with.
Alycia is always helpful, highly reccomend this facility!
Alycia was very helpful, she walked me through the process, set up my app
Everything was perfect
Thank you!!!!!!
I always bring my business here, and love the services they provide me. Alicia and Tiffany was amazing and did provide me one hell of a service. Thank you!
Great clean facility on the inside except Building D has a Dove family living above the entry and there is poop everywhere. Staff is lovely. Could use more carts to transport stuff. Several times I had to leave due to unavailability. That was a downer.
Alycia and Ethan are so helpful helped me set my app up for ease of access
Seamless experience! Locking in a storage unit, getting the app, accessing the facility through the app. I met with Marcus, the regional manager, as I was moving in, super nice and helpful with anything I needed! Needless to say, it was definitely cheaper than anywhere else in the area!
Marcus was great at introduction and being informative
I had a wonderful experience checking into my new storage unit. Could not have gone any smoother!
Alycia is great and got my rent reduced
Alycia was super helpful. Thanks for your help.
Alycia was a great help today when we had to change units. She told us all about the app and was very friendly.
Marcus and olivia are amazing and so helpful!!
They raised my rent by 72% only four months after moving in. You can probably expect the same.
After posting this review, Public Storage has responded by postponing my rent increase by 3 months. I'm adding a star.
Amazing staff! Clean facility! Super convenient app to gain access to the facility. Alycia and Ethan were so so so helpful and patient and made my experience at this facility amazing!!! Highly recommend this location.
Outstanding service by King. it’s been a stressful week for me trying to figure out my move. This made things a lot easier and a lot less stressful. I’m grateful for you bro.
King great service as always. Greatly recommended. If not you are mistaken.
King was super helpful with my moving out process. His customer service made the day go even smoother & for that i am so appreciative! Thank you so much :)
Went in to rent a unit and with Alycia and Aaron helping me, it was there most awesome experience, quick n easy. The prices were awesome but the customer service was even better. Thank you
Amazing staff. Alicia and King provide stellar customer service. They always give 110% effort. I have been at this complex since it open. Always clean, air conditioned, secured and close to my home. I highly recommend this Public Storage to anyone that is looking for a friendly secure place to store their valuables.
While leaving the property I realized that keys were left in the storage unit that I had no access to. I rushed into the office and explained the elevator will not operate and Alicia said that's because it's after closing time. Instead of acting like a Karen I explained I was leaving on vacation and needed to get into my storage for 10 seconds. It was after hours and she was off the clock and leaving but still stayed to help me get my keys and avoid a vacation disaster. It's rare for employees to help when they don't have to. Five stars for Alicia.
King is the king. Extremely helpful.
Doing great job king thanks for the help. Nice facility
King did a great job assisting me and my family today !! 🤍
King did an absolutely great job helping my family and I out TODAY! Thank you again!❤️
King did an absolutely great job
King does a great job here. Helped me decrease my rent, very professional.
King and Alycia are doing wonderful things here. Place is clean, friendly service and always available for help. Keep it up guys!!
Alycia was great and helped us with our rental needs in a timely manner. Thanks
King is awesome!!! Professional, courteous, very customer oriented. Highly recommend him and Public Storage
This was my first time ever using a storage facility and it was an excellent first time experience! Sam was so friendly and helpful! She answered all my questions. I would highly recommend this location!!
After a few years, finally cleared out my storage. Still a five star experience! Thank you King and Marcus, excellent customer service!
King was great, clean and friendly service.
Alpha Pack has your back!
Ms Alycia is fantastic, really helped me complete a rental that I couldn't finish online. You are so generous with your knowledge.
Fast and easy. She really knew her job.
The staff here is awesome and super helpful, particular shout out to your a rockstar thanks for the great help! Facility is clean and has everything you need as well. 10/5 would use again.
Very pleasant, and completely gelpful and efficient
Quick and easy process. Thank you Alycia!
Jackylyn was very helpful in swapping out my unit to a bigger one.courteous, friendly, and very customer oriented. She even told me I left my glasses on the front. Thank you and I appreciated your help.
Alycia and king have been phenomenal, we loved how you helped us and got us the storage and the deal we were looking for. You are amazing and we loved doing business with you. Alycia is making good difference in your company.
Andrew was fantastic, helped us with everything we needed super quick, friendly and helpful. Thank you
Public Storage I go to the one on Roseville Road and antelope it's a good storage place it's just their prices are going up way too high and they need to extend their hours from 6:00 in the morning to 9:00 at night give people more time in which to do what they need to do
Came in last minute to get a storage unit, Marcus took us straight to the unit we wanted, he set us up quick and made it easy! Thank you Marcus for your help!
My experience has been lovely
The customer service layer is amazing. Very Accommodating and respectful ground keepers.. I recommend this With all 5 stars. Well kept professional place of business and safe for your belongings to be.
Alycia was amazing. Great customer services
i really love this storge place customer service is great they make you is taken care of
VERY CLEAN AND SECURE.THE LADY THAT TOOK MY INFORMATION WAS VERY KIND AND HELPFUL.I WOULD RECOMMEND THIS PLACE TO OTHERS.
Customer Service is Excellent! Shout out to to Alycia!! Who go through with me with the property and paperworks and recommendations about transferring unit. I appreciate all the help and service!!! Thank you very much!
Alycia & Capri are so amazing and so awesome! Excellent customer service and I come and go with a smile Everytime!! Great place!!
Best storage facility I've ever used. Entire staff is friendly. Today a new employee Caprica helped me and she was very helpful and friendly.
As long as I require the use of a storage unit, it will be with Public Storage @ the Roseville rd location. Alycia & Capri have gone above & beyond to be as accommodating, personable & professional as possible. There hasn’t been a need not met nor request not filled! I say this with all sincerity, I love this storage facility & the staff that run it! Thank you Public Storage Roseville Rd! Happy storing! ;)
Alycia was really nice. And she provided me with really satisfactory service.
Jackie was amazing saved us money and very helpful.
I had the BEST experience Ever! I made a reservation and it was the BEST price possible. For some reason it wasn't giving us the price stated on the reservation, so I called customer care, got transferred, and then told to call back the next day to speak with Tech support. I ended up going to the facility, and the reservation still stated "The Best Deal Everrrr" 😁 Funny though, the prices changed Several times throughout the prices, but I ended up with the BEST DEAL at the end! I prayed about it with my sister and family... I say, PRAISE GOD!!! IGot The Best Deal, even though it was a little time consuming and Worked the Patience in all of us involved. I thank you Casey! (I'm sorry if I've spelt your name incorrectly) You were Sooo Caring, polite, patient, kind, and invested in my case... I Thank God, and I thank Casey!!! What A Blessing! I Love her Long natural eye lashes, her green strip of hair, and your personality! God Bless You and your family in abundance, Always! GIVE HER A RAISE! 💯 She had to go "offline", do a lien, or something to that... but again, time consuming! The Lord was working, and building our character's all in one! 🙏✝️😇☝️💝🕊🤩
Marcus was the best representative to assist me. He made sure picking the unit was easily and fitting for me. He is super friendly and helpful. He made my moving experience really easy and fast!
Marcus was real fast in getting me a storage unit and got me what I needed
I would highly recommend this place met some wonderful people.. I love Dominique she was very sweet & helpful & the young man that works there as well they were very nice.but some of there employees need a attitude check totally not OK …I’ve had wonderful customer service experience up until my move out day. I went into the office employee Ray was extremely rude talked on the phone the whole time gave me attitude so i asked was Dominique available she then replied with a nasty attitude saying no why ?? I was totally stunned I just told her have a good day.
I have had a storage unit here for several years and have been continually pleased with the service. I live out-of-state and have had some issues with lock replacements, management has always worked with me to fix whatever comes up.
Just recently I had a personal call from the property manager to inform me my autopay hadn't gone through. It was so nice to get a call like that versus how some companies handle their financing. I was able to fix the payment problem quickly!
Joseph is an outstanding employee! Very professional and helpful great customer service!
Joseph is always so incredibly pleasant and helpful. It’s so nice how much pride he takes in his work. Always a pleasure to visit with him when come to Public Storage.
This place is awesome I've had a unit there for several years paying an arm and a leg and JOSEPH told me if I moved units in the same building I'd pay half of what I pay now thank you for hooking me up !
I unfortunately have had to deal with having a storage unit for far too long. But in the YEARS I have dealt with Public Storage I’ve never been treated with such respect and courtesy as I have with Dominique and Joseph at this location. They are on point with walking the grounds, keeping the location clean and keeping an eye out for anyone who shouldn’t be there. I have had a few hard months financially due to family illness and no matter what they have handled me with kindness. Dominique is beyond professional and kind. She has answered any/all questions I’ve had and she has called me to keep me updated with the status of my unit. I am not foreign to calls about past due bills recently but she was the first person to seem to truly care. To be treated like my things are as important to her as they are to me makes a world of difference. I’m very happy to see such professional people handling this location now! Great hiring job Public Storage!!!
Joseph very good customer service and pet friendly
Joseph keeps this facility very clean and well maintained. He is a phenomenal resource offering creative suggestions for my storage requirements that were cost effective. He is very focused on customer commitment.
Joseph handled my stirage needs in a prompt professional matter coupled with a friendly demeanor. I would highly recommend Public Storage especially when you have employees like Joseph
P.S. Their office was REALLY CLEAN
JOSEPH WAS A MOVE OUT HERO!!!
The wife and I needed to relocate. We figured storing our stuff would be good til we got to our new place. I generally HATE moving but Jo got us the right size storage space that was a great price and I got to witness his customer service even when dealing with the shenanigans of disorderly loiterers. The place is clean. I see him patroling and sweeping the area. I feel confident my stuff is safe. GIVE THIS MAN A RAISE!
Yvette gave excellent customer ,happy to be storing here at this facility !!!
We arrived to our appointment and the attended event was so helpful she got us into our store space and very quick amount of time very pleasant lady and I definitely enjoyed her as a employee here at public storage.