the staff is great and friendly the customer service is amazing
Ladies here are great phenomenal customer service. I will definitely come here again as long as latrese and Kimberly is here
Latrice was super helpful and sweet! She was able to answer all of our questions and gave us peace of mind!
Rude and they changed their pricing. They kept hanging up the phone when I tried to talk to them.
This facility is a nightmare! Very rude and irresponsible. Zero customer service. They do not respond to you and they mislead you in giving you wrong information and then overcharge you. Do not store your stuff at this facility.
latrese was amazing really nice and helpful
Latrese, the facility manager, provided an excellent service. She was very patient, friendly, and professional, provided us with detailed information on options, pricing, and availability. She showed us all the units we were interested in, explained how to open and close our storage, access the facility, and helped to install the app, completed all the paperwork, and explained details. She exceeded all our expectations. The facility is clean and well maintained. Thank you Latrese!
Lisa Marie the manager of the pleasant hill public storage restored my faith in the company as the customer service people on the phones were terrible and all they wanted to do was Make a booking with me. They got my name wrong and the day wrong! But Thank heavens Lisa Marie the manager of Pleasant Hill actually retuned my call and made everything right again! Love her! Five star experience! Angelina Preza
Mrs. Latrese was very helpful and welcoming. The service was great.
Excellence in customer service
Beware!! We just found out that this facility has a MAJOR issue with break ins. After hearing this, we walked around and saw several trailers and rvs with smashed windows, doors that had been pried open, and had been vandalized or completely gutted. Apparently they had to take down the barbed wire that surrounded the property and didn’t think of adding extra security/cameras. We are now scrambling to find a new place to store our trailer after just moving it there to be closer to home. I can’t believe the victims haven’t reviewed this place yet. They are probably too busy dealing with insurance.
Lisa Marie is great. Helped me back in trailer.
Lisa Marie provided the most pleasant service,she made sure I was content with the storage unit as well as suggestions that helped me make my choice in term of insurance ex. Thank you!
Lisa Marie was wonderful!! I had booked the a wrong unit and she helped me sort it out and get the right one. Really appreciate her kindness :)
Lisa Marie help me alot she is very friendly！
Lisa Marie is a great manager. She helped a lot. I was thinking about leaving but she changed my mind.
Anne was fantastic! We arrived mid-day on a Sunday and needed to start storage immediately. Anne helped us get our contract complete and helped us find the right spot to meet our needs. Thank you Anne!
I have been renting at this Public Storage for almost 20 years and this management team is the best! I always see Anne out picking up trash around the buildings and inside the units sweeping up the debris left from move outs. Not only does she care about how her facility looks she has helped me with billing issues. Thank you Anne, for caring about your clients and having pride in your position!
Do not rent a space for your RV here. They have done nothing to prevent vandalism and theft to our RV. Our RV has been broken into twice within 30 days! There is no manger that lives on site as stated in the avertisement and the customer service from public storage stinks. in the 1 year we rented here over 20 breaK ins and all they say is they are not responsible?
Anne was so pleasant and helpful in getting 2 spaces setup for our company!! Thank you Anne
Anne was so helpful in setting up 2 new parking spaces for our Company
Juliana was very very professional very respectful and pretty manager I have nothing but good reviews for her you have a great employee thanks very much!!!!!!
Great deals on storage space. Probably the best in town.
Have had a great experience with this place and with Ann in particular. My storage unit was very clean and easy to access. Ann was very calm and cordial yesterday and she provided me alternatives to my situation (of not having enough storage space).
Raised monthly rent by $500 (seriously, $500 bucks) with no notice - nearly $800 bucks for a small space. Absolutely criminal. Avoid these clowns.
Anne was super helpful and provided us with excellent customer service, we had a few different things we needed to get done at she completed all the changes in less than 10 minutes. She also called us right away when she found that I left my ID. Thanks for the wonderful experience Anne!
Cleañ. RV storage available.
They are raising monthly rates from $93 mo to $118 for a 5'X5' space, including mandatory insurance, almost a 27% increase. We are going to empty it out and save $1,416.00 a year. For that much we can buy what we need instead of searching through the unit.
Be sure you insure your stuff. Because you might lose it. It's not their fault. Don't keep the really good stuff in there.
Thank you Anne for being super helpful and professional! :)
Anne IA awesome, property looks great
I had a very pleasant experience with Sally at Public Storage on Hookston Street in Pleasant Hill she was extremely polite courteous and knowledgeable five stars and
Anne is very professional great customer service I've been a customer for many years and I have never seen this property so clean
I wanted to write a review and formally ask to have Anne, the manager at the Pleasant Hill, CA location, reviewed for terrible customer service. We had reserved a 5' x 10' space at that location this past Friday, September 16th with a move-in date of Sunday, September 18th at a rate of $81/mo. When I arrived on Sunday, I was told that the space we had reserved was already given away and that if we wanted to rent a similar space it would cost us $105/mo now. She wouldn't budge, wouldn't work with us to make an appropriate transaction happen, and was completely dismissive to the situation. We were so frustrated with her actions and lack of understanding that we walked out and didn't rent with her, or your company. Funny enough, as soon as I got home and checked my email, my "reservation had been updated" and the rate she had quoted us at the location was the new price. I have both email reservations time stamped and dated. I've rented from this location in years passed and they continually raise your rent every six months, on the day. Frustrating that it's the closest location because the customer service of Anne is nonexistent and the rent increases are awful.
Wow! The most organized public storage I have seen so far. Ann, who helps runs the property, works so hard to make sure that your needs are met and that everything is nice, clean, and tidy. I trust this storage place!
Thank you Anne! We appreciate your assistance!
Sallymarie helped us get a parking space and was extremely helpful and polite!
Great experience. Needed information and advice on renting a unit. Anne was very knowledgeable, polite, and professional. This was the cleanest and most organized PS I have ever been to.
The service was wonderful that I received from Latrese when I was contacted to complete my reservation. Even though my company decided not to go with them I would recommend that location before any other one in my area.
clean, well managed. Would like longer hours for access. Prices vary between location so shop around. climate control available on some units for a slight monthly charge.
I have a parking space here at hookston and the lady in the office is always nice and very helpful thank you for great customer service latrice
Update - was reached out to by this location's "district manager." Seemed nice and willing to help, but did nothing to "make it right" as almost all businesses would. I moved out of my unit less than 12 days after moving in due to these issues and more, and the best I could get was their standard pro-rated refund AFTER the first 30 days, despite this manager seemingly agreeing to let me just pay for the days already used and a refund for the rest. This company does not care if you have any issues, so do not waste your time if they reach out to you to try and "resolve" them. Definitely avoid. This place is very rundown, there’s glass/sharp metal objects everywhere (including where you drive up). The carts are never in the right place, so you will be walking every single thing up by hand. The elevator does a major jump on its way down, so you feel like any one of these elevator rides you’ll be calling the fire department. I rented here because of the location, but I really wish I looked around a bit further.
Went to this location to see a space and latrice was amazing
Stupidly expensive if you've been a customer for longer than a year, they jack up the prices very quickly on you.
Pro tip: tell them you want to cancel and they’ll lower your rent by 20%. They increased my monthly rent well over 100% over the 4 years i used them, with no justification, and after the first price hike were consistently charging me more than the advertised price (the regular price not the discounted first month). Then when I scheduled my move-out date as the 3rd of the month they insisted I pay the entire ~$290 monthly fee for those 3 days and refused to give a pro-rated refund. To add insult to injury, after I canceled my spot they sent me an offer to lower my rate by 20% if I don’t cancel. They clearly don’t value continued or long-term customers. Seems like it would be cheaper to just give pro-rated refunds and leave people with a good impression instead of incentivizing previous customers to spread the word about how to lower your monthly rent, but maybe not. The positives: they do have a locking gate at the front, but on many occasions it has been open when I arrived, so it’s not consistent, and it stays open long after you enter, so it wouldn’t really prevent people from entering behind existing customers. Other negatives, they close pretty early, so even though they could allow people to enter at night using their password-protected entry gate, they don’t. They say this is for security purposes, but again the gate is often just left open (seemingly correlated with times when contractors are bringing in many trucks at a time to park them there. Understandable, but again, they leave the gate open for hours at a time during these times, so they’re back-and-forth on really not allowing rondos in, who could easily stay after hours (they’re inconsistent on kicking people out when they close) Overall impression, wayyy overpriced, and don’t value their customers.
This is so no other customers become victims of this place. My family and I are in the process of moving so temporarily, we stored our belongings at the Public Store located at 245 Hookston Road in Pleasant Hill. We go back to the Public Storage so that my husband may retrieve tools for work, and we get to our storage and open the door, we discovered we had been robbed!!! The suspect(s) stool my husband's tools, our flat screen T.V.'s, and ransacked the place. My husband had over a $1000 worth of tools. You name it, most likely, he had it. We have called the police, file a claim with our insurance, and the young lady at the desk gave my husband a contact number for her boss named, "Bill". When trying to contact this "Bill", my husband calls were re-routed and unanswered. But, here's the ticker!! When speaking to the police, we were informed that incidents of this has happened before at this Storage location. The police even conveyed that they should get a better camera system to where you can be recorded from the inside to better target these perps, and they have cared not to follow through. My husband and I are very upset and hurt and hope telling our story, this will not fall on deaf ears. If your deciding to move and need to store your personal belongings, please DO NOT use this location. We only chose this place because it was the most cost effective and closest. The person(s) responsible, we believe is someone who is employee. The employee knows the lay out of this location, knew what spaces were vacant and occupied, and knew how to slickly tamper with the lock to get access without the customer knowing. My husband and I left messages with this "Billy" who's suppose to be the manager. But, we'll see what happens. After doing some intense research about Public Storage, it seems that being a victim of theft, has happened at other Public Storage locations. Just knowing that this has happen to other customers many times before us, and no one has bothered to resolve this, is just down right unprofessional. I better receive a response from the manager. Hiring candidates who steal from customer storage spaces and don't give a DAMN!!!! Just let it continue no matter what.
Scam alert! Your rent will foibles in a blink of an eye!
Just came in to get a unit and was helped by a very friendly lady by the name latrese great customer service
Came to get my gate code because I forget mine and was helped by a. Very nice lady latrese she was sweet kind and very patient
Went in to pay my moms storage and encountered a new face that was very friendly and helpful thank latrese
Bill was very helpful and friendly. He helped me resolve my issue quickly. He is doing a great job.
I've been here nearly 5 years and never had a problem. Recently I had an experience where my lock broke, and Bill was a amazing! He was very patient with me when I was upset and solved the problem. Bill is awesome!
I found the manager, Bill, so very helpful and accomodating. He worked with me on the imposed rental increase. He made me very happy. He is a valued employee of Public Storage. Thank you.
Bill was very helpful in helping me find a storage unit for my things. Very friendly, and kind. I'd definitely recommend this place. Gives me peace of mind knowing someone like him is taking care of the storage facility.
Customer service from Bill was great. He was very helpful and informative.
I was so happy with Public Storage and especially their employee Nicole. I was in Norway at the time that I needed my car to be moved from private property to Public Storage. Public Storage offered a lot a great price. Unfortunately for me, the tow company I hired was awful and did not follow my instructions to deliver the key to the front office. However, Nicole at Public Storage saved the day and retrieved the key for me. I couldn't be more grateful to her professionalism and Public Storage for taking care of my car with such good service. I will definitely be using them for my future storage needs!
Really nice and convenient location. Bill was very nice and helpful on my move in day.
Always great customer service. Thanks Sierra for your help.
My experience with Public Storage and Vianca in Pleasant Hill CA was wonderful. We needed a temperature-controlled spot and they had it (most other facilities do not have that). Vianca was helpful, courteous, pleasant and knowledgeable. Would not hesitate to use their storage again in the future. Thank you!
First time renting a storage unit and Bill went above & beyond to help us find the right one and make sure we understood the entire process. Thanks, Bill!
Customer service from Bill was great. Access via the phone app is convenient. The space is generally very clean, and tidy. My only problem is that the entire storage location is closed at 6PM on weekdays and 5PM on weekends. It's not only the office that closes. You can't open the gate while the sun's still shining. If you enter before 6PM, and leave at 6:05, expect to get a text and an email pestering you to leave earlier next time. Please increase the access hours, I don't need anyone in the office, I just want to make two trips to storage after I've finished working, and 6PM is too early. There's zero human interaction required.
Absolutely the most above and beyond customer service I could ever experience from Bill! Any trouble I ran into, he went out of his was to resolve, and fixed the situation. If your looking for some storage, Go To Bill at Hookston location, you won't be disappointed!
Fantastic rental experience! Bill went above and beyond in helping me select an RV parking spot and an indoor storage unit with A/C. He made the signup process easy and efficient. I love that you can even control access gate opening/closing with the app using your own, unique code. Slick! Since I just began the rental experience yesterday, I'll try to update after a fashion to let you know how the tenancy is going. Cheers, j
Came to see a unit and was helped by Vianca who was more than helpful, answered all of my questions and made everything easy for me. Vianca was very polite and knowledgeable about what I needed.
This property has the best manager. Tamika is amazing and very helpful!
Came to see a parking space with my husband, and Tamika was very helpful. She didn't rush us, even though we came close to closing. She also explained the online rental process perfect. Very refreshing in these trying times to be provided with excellent customer service! Look forward to working with her in the near future.
Vianka was very thorough!
The small storage is actually pretty small 😁 had to be creative arranging things. Hard to find someone to assist you
I was looking for a storage unit all stressed out because I had to be out my apartment soon. Came in to Pleasant Hill I had completely forgot about halloween but there decoration were fabulous and for a second I forgot my stressed. Vianca was very polite and professional. I appreciate how understandable she was .
Tamika was Awesome. Thanks!!
The easiest place to get a storage room for the right place. Also the young lady at the front desk Tamika I believe her name was is nice, patient, and informing. I would recommend this place to anyone.
Tamika is amazing. clean and safe location
My experience at Pleasant Hill Public Storage was excellent, lot is clean, safe and well managed! The staff was highly professional, efficient and courteous. Thank You!!
Thank u Suzanne and kevin for a great experience. They went out of their to make sure I had the best parking spot for my needs. Thanks again! Brent j
Tamika is very kind and helpful make a person feel welcome I give her 6 stars
The location is great,I have the most wonderful lady,name "TAMIKA",helping me so much about all the information,sizes of the storage,I would highly always recommend any customer to talk to her about any questions, AMAZING SERVICES, DEFINITELY CHECK THIS PUBLIC STORAGE! THANK YOU SO MUCH TAMIKA!
Recently I used this facility to store my belongings, my plan was to leave the country the same day as I stored my things, I left and then in 2 days I got a call from Timika ( manager at this location ) she explained that I didn't luck the storage properly, there was no way I could go back there, she was super helpful and she put another luck on my storage ! she's smart, kind and very helpful and above all she is very professional ! if your a local in this area this is the storage to go to ! thanks to TIMIKA and the management at this location ! im very grateful ! thank you
Due to covid 19 I lost my home and my mind. I needed to store all my things in a short amount of time I went onto the property in hope that something was available. TAMIKA the property manager was so much help! she found the perfect space for me that wasn’t too small and wasn’t too big and was perfectly in my price range. She made everything so easy! The property seems to keep the property very clean and in an orderly fashion. I recommend everyone store with her.
Easy to set up rental... Easy to load in with borrowed cart.
Shelly was most helpful in facilitating information for a remote customer. Thanks Shelly!
Michelle was super helpful and friendly. She found a storage unit perfect for my needs and I was on my way in 20 minutes. The price was fair and Michelle guided me through the sign up process.
I reserved a unit a 2 days ago and just when I finally got the chance to start moving stuff into the unit, I found I was unable to get access to it due to painting and construction and was told that is going to be all month. The manager should have told me before I paid. And to make this better , I got an email for a bill for next month. Don't do business here. I've already regretted this.
Michelle was very helpful. I had a question and concern about my rate increase, and she answered my question with options. Then she followed up with me later. She was kind and considerate. I appreciate this kind of customer service. Thank you!
Very nice check in process. Have not stayed long enough to give a detailed review. But so far so good.
Sally RULES. I was in a pinch looking for storage and she found me a great unit. In and out in about 15 minutes. Great deal, great service. Thanks!!
Great property! It was very easy to communicate with the manager her name is Lauren. she helped me to find a good deal. I simply happy and satisfied with my storage unit. So, highly recommended this place to store your belongings.
Lauren and Sally were great. Very easy check in process. Would recommend this location for storing stuff.
Excellent helpful service by Lauren! She stayed late on a Saturday as we hurried to unload after a very stressful move. Unit was also clean and perfectly functional.
Lauren (the manager) is amazing. Moving out of state has been super hectic but she has done whatever she can to make sure my experience at Public Storage goes smoothly. She’s super friendly, accommodating, and professional. The facilities have been clean, and the location is really convenient. I frequently see her or other employees walking through the buildings (presumably to check locks) and they definitely monitor the gate to make sure no one is there who shouldn’t be. My only complaint is that the lights turn off if you’ve been in one spot for awhile (they’re motion activated), so trying to repack things in my storage unit required running back and forth to the beginning of the hallway when the lights turned off. (I was there for several hours and had to do this a number of times.) A minor annoyance that shouldn’t be an issue for most people.
I needed to empty a storage unit into a POD Storage container. As I do not live in the area I called ahead to figure out all of the logistics of when/where to have the POD dropped off and picked up etc. I spoke with Lauren the manager on the phone multiple times and she was extremely helpful and courteous on the phone, as well as wonderfully patient with my many questions and concerns. Upon arrival on the day of the POD drop off. Lauren greeted us with the same kindness and informative recommendations of expertise. During the two days of unloading and loading into the POD, Lauren and Olivia both were very helpful with our many more questions regarding the move. The whole moving experience was quite daunting at first but was eased by the helpful professionalism of the Public Storage team. Thank you so much for the great experience Lauren and Olivia.
The location is clean, well lit and safe. The staff including Lauren and Shelley were professional, helpful and friendly! I will definitely use Public Storage for all of my storage needs.
Yolanda was very sweet and informative, and made sure I understood all the details with billing and move in process. There was one other girl working in the office (I didn’t get her name), and the two ladies provided such a friendly environment. From my experience so far, I highly recommend this Public Storage Facility.
I’m in the process of moving and this place has been great for helping me with just getting the boxes and packing materials I need! Lauren, the property manager, was very friendly and helpful! If I need a storage space, I will definitely check this place out again!
Lauren was tremendously helpful with closing out my son’s unit. He forgot to replace the lock, taking it with him before our last trip. She loaned us a lock and key to use until he returned he following day. It was at no charge! Above and beyond! We are grateful. Thanks.
The workers here are great, extremely helpful, and polite. The place is safe and also clean. Lauren is the best!
Friendly people, place is clean. Easy to get in and out of.
This facility is outstanding! The location is great, safe, moreover, the staff is unbeatable! Anytime I communicate with Lauren, she has such positive energy, professionalism, and is incredibly friendly. I feel that my items and I are in excellent hands.
I was looking at several storage options after speaking to Lauren over the phone I felt this place would be perfect. She was very friendly & helpful to my mom. Lauren’s attention to detail was spot on & made me feel secure with storing my vehicle here.
I set up a new unit with Lauren - what a professional great experience! Lauren did a great job setting me up, reviewing and explaining all the documents and answering my questions. Lauren and I conducted a review on the actual unit, and she made it a point to confirm that everything was clean and ready to move in. This property is clean and secure, I would recommend for anyone looking to find a unit.
Lauren and Sally were awesome. Very professional and friendly...great customer service. Great location, easy access. Clean and convenient. recommended.
Super friendly staff! Sally was a great help! Everything went fast and smooth! Highly Recommended!
Lauren couldn’t have been more pleasant or helpful. She cheerfully stayed a little after closing to help me. Thank you.
Suzanne who works there is very hard working and she helped me and my dad navigate through our storage unit
Great convenient facility. Suzanne was a great help setting me up and helping me get the best discount available. Highly recommended!
The property manager, Lauren, is amazing. Nice as can be, helpful, knowledgeable, and positive attitude. The location is good, very clean, and well maintained. Flat for easy access / loading and unloading.
Lauren and Morgan are a great team. The facility is clean and well maintained.
Morgan was great and very helpful!!!
Lauren was super helpful and professional. She helped in comparing size vs cost issues
Lauren is a pro and likable. Rare these days.
The girls here are so sweet. Thank you for all your help again.
Lauren is a bright and friendly person to do business with. I no longer need my parking space but I will come back to Lauren if I need to store my boat agoan
Lauren and Morgan definitely have customer service as their main mission. The process was easy, fast and they had the best prices all around. Highly recommend this particular Public Storage facility.
Excellent support from Lauren, always helpful and very efficient. A pleasure to work with.
Great place. Always clean. Lauren was always so friendly, helpful , and cared for the facility a great deal. Would recommend this location.
I have been with them for 16 years and have always received great service. I recently needed to move into a larger unit. Yolanda and Lauren made the process seamless.
Lauren is great she is so helpful and is just a sweetheart.
Lauren provided the best customer experience. She cares about her location and provided tons of knowledge experience that helped lead to the correct size I required. She made the transaction as smooth as possible. I would highly recommend her services for any future customer.
Lauren was fantastic. Very knowledgeable and extremely professional. I would give her 5 stars but overall, I’d give the business 3 stars due to the high prices of their storage units. I moved out today and I am happy I did so I can save on the price for next month.
Lauren was super helpful! She made sure I understood every facet of my rental experience. She was also extremely nice and friendly. This was a very welcoming experience and I know I made the right decision.
Just rented a space for mt work van.Lauren was wonderful to deal with from beginning to end.Shes a total professional!Hard to find great customer service like Lauren😀
I'm so glad I rented an RV storage spot here!! Lauren was a very beautiful professional lady, that helped me better than any other person I've met in my travels across California😀 Thank you and I would like her to get payed more! Gray.
I had 5:15 appointment with Lauren to rent a storage unit on July 3rd. Traffic was absolutely horrendous on the freeway with everyone getting out of town for July 4th and I was running really late, a little worried that I wouldn't get there before they closed. Called her to let her know and she said no problem. Arrived just before closing time at 6pm. She was very quick and efficient in showing me the unit, and then going thru the rental terms, while explaining all the important details. The entire process took under 15 minutes, and combined with her pleasant and friendly personality, it was truly painless !
Lauren was awesome from start to finish. She promptly called me to confirm my reservation and set up a time to come in and get me all checked in. When I arrived she quickly showed me the units, suggested things I may need and then processed my paperwork quickly. She had an incredible attention to detail and was fast and efficient. I have rented at several places because of my business and Lauren's high level of customer service was refreshing and much appreciated!
Lauren was great to work with. We were able to get a good unit and get moved in very quickly. The hours are until 6 on weekdays, and I feel they take security seriously.
Lauren has been so helpful and always has a cheery attitude!!!!
Ayana and Lauren were very kind and helpful, efficient and professional.. I showed up in a U-Haul just before they were to close and they got me set up with the paperwork almost immediately so I could get moved in the next morning.
Good deal, fast service. One of the main doors needs to have the locks updated ASAP. Security risk. Other than that it’s fine.
Have been a customer for a number of years. Current staff is very knowledgeable and helpful. Lauren is very proactive about customer notifications. Service is provided in a friendly and welcoming manner and with a positive attitude. Very conscientious and thoughtful. It has been a great experience all around!
The layout is well organized and you can bring your own lock if you want (unlike other places that make you buy their own cylindrical lock which technically yes, it's yours and you can keep it, but when will you ever use it again???) Also their property manager, Lauren, is amazing!!! Super upbeat, kind, and knowledgeable. I am in awe of her customer service skills!
Just signed up for a 10x15 with Lauren, she is a delight - super helpful, positive! According to Lauren the manager, this site has recently shortened hours and is live-security monitored by Stealth, and since she has been managing this location since Oct 2018 there have been zero breakins.
Lauren was amazing. She was extremely knowledgeable, helpful and efficient.
Five stars for the facility and wonderful customer service. Lauren was outstanding and took very good care of me. The only negative, is a negative for the entire industry: aggressive rental fee increases. However, I would highly recommend Public Storage on Hookston Rd. in Pleasant Hill. Ask for Lauren!
Been a tenant here for several months and have seen improvements made by the enthusiastic and very helpful manager Lauren. I have been a tenant at several PS properties and Lauren is one of the best managers I have ever had the pleasure of working with. Her assistant manager was very helpful too.
Lauren, the site manager is a superstar. She got me into the perfect “Harry Potter” unit quickly and with no stress or confusion.
The property is clean and feels very secure. I feel safe going there and have rented there for many years. Lauren, the current property manager, is wonderful. She is very efficient, understanding & knowledgeable and is a pleasure to work with.
Yolonda is a super nice lady, she’s super helpful and great service. Im very appreciated! 5 stars for Yolonda!
Fast, easy sign up. Lauren is very helpful and pleasant.
Just moved out after long-term rental of both locker and parking space. I can heartily recommend them. The staff has always been helpful on the rare occasion there were issues. My (interior) locker was pest free (even after a LONG time, with clothes!) and the facilities have always been clean. I was there fairly frequently the last few months and was always greeted with a smile and a "hello" whenever staff passed me anywhere on the premises. Security is also good, my car was never damaged or otherwise messed with even when I myself neglected it for long stretches. A good experience overall. Kudos! If I need storage in the area again, I would use them. If a friend needed storage in the area, I would recommend them.
I moved from a 15 x 10 to a 10 x 10 unit and got really helpful assistance from Lauren and Emily. They made the transition of units really easy and did a really good job.
Good experience, great front desk person Lauren.
Great service. Lauren the property manager is really attentive and professional. She secured me a 10x10 storage unit within 15 mins of arrival-this included knocking out the paperwork, payment and touring the unit. She is very knowledgeable and I highly recommend this Public Storage off Hookston/Bancroft because of her excellent customer service. A++
The people here are very friendly when I come to pay my bill.
Very unhappy, my friends unit is on this site and he showed it to me when we went to leave we had trouble with the gate, we asked the manager Lauren to help , she was rude and blamed us for the gate not opening. His rent is paid and his code is good she was very disrespectful. Im not renting with public storage.
I recently moved and in the process of doing so lost the key to my storage unit. When I talked to Lauren at the Public Storage on Hookston Road in Pleasant Hill, she was friendly and professional, and she gave me several options for removing the lock. I was able to get a locksmith to meet me at my unit the same day. Lauren was incredibly accommodating; she scheduled a 30 minute window when she would definitely be available and even rescheduled that window when the locksmith was running late. When we and the locksmith arrived, Lauren accompanied us to the unit. She was incredibly helpful and did everything with a smile! It ended up being a really great experience instead of a huge hassle mostly due to Lauren’s support.
Lauren (property manager) is very professional and super helpful. She is also on top of things. Within 20 minutes of booking a unit online, Lauren called me to make an appointment to come see the property.
the woman in the office lauren is very polite and nice. she doesnt ever mind helping me with the door when I have trouble. she even sprayed it with oil to make it easier. good customer service is rare! thank you again!!!!!!!
I needed a safe place to store my vehocle after replacing windows twice. Lauren and Emily were very helpful in helping me find the right space that made me feel comfortable. They were friendly and understanding. Thank you
Great staff!Good location.
Great customer service! Lauren was very helpful.
I really like that I can drive straight to my unit and their is a light inside of it. Today I asked where the bathroom was and lauren gave me a ride to the front in her cart. Very kind lady.
Lauren is great at what she does and the prices were better than any other RV storage in the area
My grandmother went to access the storage unit and wasn’t about to get in the door. Heather went right out to help her with a smile. She then didn’t know how to get her door open so she went back and asked for help again heather went out with a smile on her face and helped my grandmother. Great customer service.
Heather was very helpful. She was able to answer all my questions. Was very friendly
Amazing service, very helpful. Loved Heather she helped me out a lot. She's very sweet and caring and will help you out from the minute you walk in to the minute you walk out
This is bad location DO NOT RENT HERE they have a lot of break ins. The person in the office said they had 10 last week.
Michelle was wonderful getting me set up in a storage unit! Very personable, professional, friendly, and very knowledgeable in all aspects of her job. Michelle made renting a unit a breeze. Thanks Michelle!
AMAZING STAFF...... When there... Speak to Heather W. She's very helpful an a Pleasure to work with. THANK YOU AGAIN. FOR ALL YOU DO... Keep up that amazing Customer Service
Avoid at all cost. The customer service is terrible they raise the rent and they have a high price. They close early and their employee have no comment sense.
Loved it until they raised their rates and cut the open hours back
I would think twice before renting from this place. First of all the rent is very high and even if you rent a big space that will accommodate an extra vehicle, they won’t allow it, they raise the rent every few months without giving you plenty of notice to find a more affordable place, they don’t prorate the rent so if you don’t leave by the 1st of month then you have to pay the whole month (no exceptions). There are more affordable places out there. Debbie was the only good about that place. Thank you Debbie.
Came in for some information on storage units. Liked the location and staff was friendly. Will be back to rent very soon.
I will forever be appreciative of all the help the staff has provided me, and especially when I was faced with an eviction by my landlord of 15 years. Without provocation, Jan Fuchs issued me an eviction notice in the middle the winter months, when it is now raining almost weekly and informed me without reason that I had to move. A veteran on disability, this wasn't so easy a proposition to approach. But with the help of support of the staff like Debby, I was at least able to face the prospect with some sense of support. Thank you. Always,
Stephanie was a great help! Good secure storage with great service.
Great staff and great customer service.. Thanks Alejandra for all your help..
Love this location! Great customer service.
What you would expect from a storage facility. Very kind employees.
I was helped by Alejandra she was very helpful. Great customer service
Amanda is an awesome employee and was very helpful. So is the site manager. This is a great place to store your items.
As hard as it is to find in the first place, (unless you live in the area) once found it is easy to get to. And as with all PS locations they are clean and you know what to expect.
So I first had issues with my unit size and the district manager cleared that up within a day. I can't believe it! Awesome customer service.
Alejandra and Victoria are both helpful and friendly. These are two hard working ladies. I initially got a small unit and have now upgraded. The switch was easy and fairly fast. They are both very explanatory, making everything clear prior to having customers sign the paperwork, and when I've had to call them, they are very professional and clear in their answers. I chose this location because it's close to home, but I will remain at this location because of the service and the good vibes!
I was told I had to get insurance through them for the unit because most rental insurance policies do not cover storage units, which was untrue. Also, they raised the rental price on the unit after six months, another thing I did not know....seems to be a lot of misinformation. Prefer if they were honest and upfront. Do not get insurance with them if you have rental insurance- you are most likely covered.
Great location. All the staff is great
I just have to brag about the wonderful customer service I've just received from a young woman named Allisa. She was super patient with me, being that I'm dead and its hard for me to hear. I wanted to downsize my unit from a 10+10 to a 5+5. She found me a unit not to far from my old one. Thanks Allisa for the world class customer service.
Worry free reliable climate control and safe secure storage. Love these guys.
Came in last week to buy boxes. Anthony and Alejandra were both very helpful and I was able to get all the things I needed.
Came in for storage and the service was great. Property is clean and they also have cameras around the property. If you need storage come see Alejandra and Nicole.
I came to this location to pay pay for my unit that I have at another location and I was helped by Alejandra, she was super friendly and made it so easy for me since I was having trouble paying online. I recommend this location to everyone. I will for sure come back here to pay for my unit.
I have rented at this location for a long time. Alejandra and heather always have great customer service. They aré always friendly and helpful. I would definatley reccomend storing at this location!
Maria and Alejandra were very helpful and property is very clean
I came in to rent a storage unit and purchased some boxes and the two ladies alejandra and ashley gave great customer service. I highly recomend storing here.
I have my unit in a different city but every month I come to this location to pay my bill and every time I come in here the staff is always friendly and really nice. And the facility and office always looks clean. If your looking for a good place to store your stuff come to this location. I highly recommend
This is a great place to keep your things! The manager, Alejandra, sets a friendly, welcoming, efficient, and professional tone. She and the rest of the staff are quick to answer questions about products and services, complete your transaction, and always take a few extra moments for some pleasant conversation. The facility is very clean, well-lit, and secure. I highly recommend this location for your storage needs.
I came in looking for a small locker to store our extra Luggage and Briefcases while our home gets remodeled. While there were not many small lockers available here, Both Anthony and Alejandra were very nice and unlike some places that we visited earlier in the day they were not pushy or trying to force us to choose them and even helped me look into nearby places that may better suit my needs. Great customer service and will recommend to anyone!
Maria was really helpful and nice I would recommend this location
DO NOT RENT FROM HERE!!!!! MY UNITS ARE ALWAYS BROKEN INTO. ALEAJANDRA IS RUDE AND DOESNT CARE ABOUT HER CUSTOMERS!!! I TOLD HER MY UNIT WAS BROKEN INTO TOLD ME TO CONTACT INSURANCE COMPANY AND HUNG UP IN MY FACE!!! SHE IS THE WORST MANAGER I HAD TO DEAL WITH!!
Great location. I was helped by Alejandra and she was very nice and helpful will recommend this location to anyone.
Eric was very professional and nice. Thank you for the great service.
Betsy was very helpful with my storage needs.She helped me get the right size unit at a very good price. I enjoy doing business with Public Storage!
Picked up packing supplies from the pleasant hill location, Ambar gave me great customer service, definitely 5 star service! That young lady deserves a raise!
Knowledge and cooperation from Ambar and Betsey. Thank you both
Amber made our stressful move out very easy and worry free. I will definitely keep this location in mind in the future.
Great property, clean, and a lovely staff. Amber was a pleasure to work with. I would definitely recommend.
I been renting at this location for many years and the property. manager Alejandra has great customer service. This is a great location.
Rebecka was a delight to work with. She made the process of moving from a smaller space that we rented the day before to a more appropriate space. Thank you Rebecka.
I just recently rented a storage unit at Public Storage in Pleasant Hill. Victoria and Alejandra were both in the office and were happy to help. They took me on a tour of the site in a golf cart. They showed me various sizes and help me figure out the best size and price for my needs. Over all it was a positive experience and I learned a lot which will help my storage needs. I would write all the tips they gave me but I will not steel their thunder. Go talk to Victoria and Alejandra yourself and be surprised at what you need before choosing a storage facility. Mark Simitz owner of Pane In The Glass Window and Gutter Cleaning
I had to change to a smaller unit and ALEJANDRA was there to assist me all the way. She did it fast, and made me feel like a welcomed customer!! Thank you very much Alejandra!! You made my experience with Public Storage AWESOME! :)
Great facility. Rebecca and alejandra are really nice and helpful. Worry free storage
Really nice staff.Anthony and Alejandra were very nice and answered all my questions in a friendly and professional manner.
I had such a great experience at this rental property! the site manager Alejandra was very kind, and super knowledgeable! I will definitely be renting here when in the up coming week!
Excellent customer service, the manager Bruce is very friendly and helpful ... I was recommended by a neighbor that uses this location that the manager is very helpful, but ... after going there to look around, I was sold.
Great customer service. Love that they have different sizes for your storage. Definitely recommend it!
Nice location and very friendly staff! The woman who helped me out was very friendly and very knowledgeable. She helped me get exactly what i was looking for. Thanks!
When I found the location online and then the size of storage place I wanted, it was easy to reserve online and I immediately able to go to Hookston Road and get set up. I picked an interior space with climate control to protect some of my fragile items. The man who set me up and brought me to the space was friendly and helpful. From there on I was pretty much on my own, entering a code to open the gate, then another code to enter the building my space was in. My space was clean and had one opverhead light on a pull chain which was farily adequate for my needs. When I needed a dolly, it was readily available. After a few months, I was moving out of the area and went to the office to check on how to give notice. Again, everyone was helpful and courteous. I have never had any problems at this Public Storage location and appreciated the friendly staff. If I were to need storage again, I would look up the closest Public storage.