Amazing customer service. Yocasta was very courteous and respectful and helped me troubleshoot all my issues. Her respect for myself, as well as my guest was absolutely outstanding. Thank you Public Storage for having great staff such as Yocasta during our troubling times like these❤️
Thank You Yocasta for always greeting me with a smile
My client and I had such an incredible experience working with Yacosta at Public Stoage on Hegenberger! Yacosta was patient, bright, and went above and beyond to support us in getting into a unit quickly, and making sure the unit met our specific needs. She really cares. We needed someone on our 'team' that day, and she was that person! Yacosta is wonderful. Thank you!
Muy buen servicio de parte de ella yocasta me atendió super bien
Excelent service by Yocasta. Clean and conveniente. Easy access.
I was recently helped by Yocasta, at Public Storage. Great customer service I definitely recommend, coming back here.
Keisha is friendly and helpful
Keisha was wonderful and very helpful.
Yocasta is so nice and helpful when needed help thank you for your service at the storage
Yocasta and all the team at this location have provided me with excellent customer service. The area is very clean and secure.
Im going to start with the negatives because it really does outweigh the positives. This place only has TWO carts available for their entire facility. If you’re storing anything decently heavy you have to wait for a cart for a longgggg time. And without a cart it makes access to my unit useless. Feels like a waste of money. It is usually busy. The staff is nice and they feel guilty about the lack of carts but it’s not them who control access to carts. Dear owner, please get more carts!
Yocasta me atendió y fue excelente atención
Yocasta was very helpful.
Ashley Yocasta was phenomenal! She was so helpful and accommodating even though we arrived close to the closing time (I did NOT realize this public storage closes at 6pm, cry). She took extra time to help us and I really really appreciate it. Such great service and clean facilities.
great space and kind employees
Ashely and staff were very helpful and pleasant. Easy to check in and clean location
Excelente yo yocasta nos atendió muy excelente
Keisha gave me great service I would recommend her to anyone
Yocasta es muy buena persona buen servicio al cliente exelente servicio
On Saturday after I was professionally greeted by Keisha! She came to my rescue when I needed help in waiving a late fee, and helping w my storage locked key! Then Tracie, again went above and beyond the call of duty! Both employees are an asset to Public Storage ! Both were helpful and quite knowledgeable, professional, and kind! I appreciate your business. More Stars are needed for these two! If only I could! Keep up the great work . A faithful happy customer , once again.
Keisha at the front desk was amazing!
Yocasta is extremely helpful and efficient.
Thank you so much for your assistance, you made the experience very comfortable.
I took off from work early to move some items to PS, and we ran over on time. Thank you Yocasta for being so friendly, understanding and helpful!! I apologize for running a few minutes behind. I absolutely appreciate your kindness and friendly personality!!! And it won’t happen again 😊😊
Customer Service was amazing! Yocasta was very kind and very helpful! And got us out of there in less then I had planned. Great place I was very surprised.
Thank You Yocasta for helping me get the right space and good service!
Great storage, clean, and nice staff!
great location, easy access to 880 hwy
Great experience. Yocasta was really helpful and friendly. Definitely 5 stars!
Great place, we were moving out yesterday. Moving and fitting everything into a van took a lot longer than expected and Yocasta was very nice and understanding with us since there was only a few things we had to load. Wasn’t mad with us or anything. Just reminded us that we couldn’t get in after this because everything closes and shuts down. So thank you Yocasta for being understanding with us and letting us get everything done 🙏🏼
I’ve been very satisfied with the services rerended during several exchanges on the phone as well in person with the staff here,especially Yocasta.
Shenek was the dopest individual to work with in regards to customer service very nice, welcoming, and patient with us. And a great multitasker!
Keisha and Yocasta Bless them they have very helpful and helped me save money and time on renting a storage space.
Keisha and Yocasta were very informative and helpful. They help me sign up online and saved me money!!! They were very patient with me as this was my first time signing up for a storage unit. Great customer service!!
Great customer service from Keisha.
Very helpful and courteous. Great customer service and supportive also. Thank you very much🥰
Yocasta es muy amable, y muy buena persona
I want to thank the staff for calling me back and helping me with better service and the manager is very respectful and helpful
Nice and I appreciate it Yocasta!
Thank you yocasta for helping me
I recently rented storage for my company. Keisha was professional and very helpful! I will be recommending this location to friends and colleagues.
Keisha was great help today.
Gracias por tu ayuda y buen servicio Yocasta
Yocasta was very pleasant, such a lovely woman to deal with! Thank you for all of your help.
Keisha was a get help I would like to see her at her on location more than a day or 2 aweek
Yocasta was super helpful and kind. She recommended the perfect sized storage space and she had great energy.
I recommend this public Storage. Yocasta in the front office is so helpful and nice. Great customer service!
Ex selente servicio de yocasta
I recommend this place. The staff is so helpful and nice. Yocasta was so graceful and answered all my questions with a smile.
I wouldn't put a microwave in there It's all false advertisement they prices is not the same as you see online don't do it
Yocasta the assistant at Public Storage 680 Hagenberger Road, Oakland CA is very dedicated we have been dealing with her for over a year, we find her to be very kind, and helpful, she very knowledgeable and hard working, she takes her job very serious and always have a smlie on her face no matter busy she is it is always a pleasure to deal with her and you need more people like her to work with your company
Fitz & Sonia Watson
Keisha was very professional
Keisha was great and gave us great service! 🙏🏽
Keisha was great and very helpful! Highly recommend!
I'm glad that my stuff is safe at least, but the service at this storage location is absolutely terrible, the person that I dealt with had no clue with what she was doing, which only made my situation at the time even more frustrating than it already was on that day with that storage place, horrible!!
Yocasta is a pleasure to work with . Location is clean and secure.
Thanks yocasta for helping make our move easier💯 ur kindness is also appreciated
Keisha is very nice and considered of my storage needs.
Yocasta was very helpful! Very professional!
Yocasta ! Thank you so much for being such nice person as professional and friendly with the customers. Congratulations to be efficient!
Rented a unit today my experience from past was not good but today the girl working at front counter was help full with a great smile thanks again yocasta .......
Very nice professional friendly and helpful service from Yocasta thank you soo much
Rented a storage recently and was assisted by Yocasta. She is really professional and extremely helpful! Thanks again Yocasta!
Muy contento con la ayuda q me brindo Yocasta
Keisha is such a awesome awesome employee I should give her employee of the year she's great courteous kind and patience thanks Keisha you're doing a great job and beautiful personality and beautiful smile
I recommend Public Storage in Hegenberger, Oakland . I was there on Wednesday. The staff is very attentive , the lady in the office Yocasta was very helpful.
I went to pay my storage unit there i have at a different location it is very convenient close to my job. The staff is great informative and nice especially Yocasta great place
A week after moving into a storage unit, mine was broken into and my belongings were stolen. It was a small inside unit and they made me purchase and use their lock, which obviously was useless. Public storage has been unhelpful with the police to give them video of the theft so I can't even get a police report number to try to claim anything for insurance. 0/10 do not use this place.
Keisha was the best, she made my experience easy as 123! She is highly knowledgeable about the units & the process. Will definitely be using this storage again, thanks to Keisha!
Employee’s are good moving in was cool but after a few months of having a storage unit was terrible . The reason for that is for one the rent goes up high after a while ,they will notify you a month before the new rent price. The next thing is if you plan on downsizing to another unit and pay with a debit card for reservations threw your checking account then cancel a day before the move in date you will have to wait 6 to 8 weeks for a refund. So never again will I deal this storage.
Migdalia makes this place feels like home! Every time I visit she is professional, and friendly. I highly recommend this facility as it’s also clean, cool and property well maintained.
I’m am so proud to say that Keisha made my experience seamless, and simple. The bathroom was clean as well as this facility. I recommend anyone to store their things at this very safe location.
thank you Migdalia for all your help getting my space and app set up
Great staff, good location
Kiesha is Wonderful person at your front desk. That was very helpful.
Great customer service DTS stayed after being on her way home to help me get into my storage after leaving my key, they were really considerate of the distance I traveled due to me moving 4 hours away and needed to get into the storage today best public storage around with definitely the best customer service !!:)
Keisha was great!!! Thank you
I wanted to write a note regarding the service I received this weekend. Keisha and Constance (I hope I’m spelling names right) we’re kind, professional and very helpful. Thanks ladies!
Great customer service By Tristan and Migdalia thanks so much 💯
Tristan was very helpful and very kind thanks
Tristan was great in helping me decide to use the storage facility at this location. He was professional, friendly and thorough (and patient). He answered ALL of my endearing questions. It was actually a pleasure with him assisting me. Thank you Tristan.
Thanks for your great service
Nice location in which I can get to very easy my first time coming to this location and Tristan was very very helpful