Public Storage Self-Storage Units at 24905 Whitewood Road, Murrieta, CA

Consistently Great customer especially from Chanel sorry if I misspelled the name 😊

Consistently Great customer service especially from Chanel sorry if I misspelled the name 😊

Great place for storage, a lil pricey, but if you need the storage I would still recommend this location.

Honestly you get what you pay for I guess. Few things: What kind of storage facility doesn't provide a moving dolly for all the hours you are able to access your unit??? I'm disabled and work nights, 6am is the only time I can come and you guessed it..." provided for your convenience during OFFICE hours". Only. We couldn't get a unit with street access, only a unit inside the temp controlled 3 story. Which meant dragging all our boxes up into the building, into the elevator, out of the elevator, down the hallways, all the way to the unit. Without the moving dolly. One by one. Speaking of access, you need to use the app or your code to unlock at every step. 1. Get onto the property. 2. Get into the building. 3. Get into the elevator. 4. Get out of the property. Which means, boxes in hand without dolly, a lot of fiddling with an app that does NOT often work to unlock your access. We must have gone in and out of the elevator unlocking it 9 times every time. What is happening with this company???

Aaron was polite and provided excellent service.

Loved Chanel. I was very satisfied with her helpful additude. Facility was well organized, very professional.

Amber is amazing! Very thorough and had everything answered even before I could think it!!

Amber was an amazing help to me today. She was patient, understanding and kind. She listened very carefully to everything that I was communicating to her and was able to successfully and professionally accommodate what I needed given my very pressing circumstances. She has a solid understanding of the business and showed to have a great work ethic. There is no doubt in my mind that she is a great asset to Public Storage. I hope the Public Storage executives appreciate her hard work and dedication.

Employees were courteous and helpful. Storage units are clean and safe.

I'm Old, Sick And Slow But Aaron Was Very Professional, Patient Courteous And Caring And And Should Be Recognized For His Complete Dedication To His Job Thank You Aaron And God Bless You And Yours.

Great experience when visiting to ask questions. I went ahead a reserved a unit! Thank you Renee for great customer service!

Channel is very informative with everything I have asked about. She's very helpful.

Always have a great experience at this location, amber always greets me and helps me with anything I need!

Amber Roberts is definitely A1 when it comes to the customer experience.

I recently went into this location on 2 occasions and was really impressed with the staff professionalism. Aaron fully explained the pricing and even helped me map out the size of their smallest unit. I followed up with Amber to ask a couple more questions about the units. Their process is quick and easy.

Amber was so helpful! She had a smile the whole time, was very patient and explained everything!

Amber is the best!! She is kind and helpful to all and she works her butt off!

Amber was the best. She was very helpful and made the move in process easy

Experience was great, from communication to how easy the process was. Glad I went with public place here in murrieta. 👍🏽

The staff was knowledgeable, as my friend and I needed to store books they reassured us that our unit size would be perfect.

Very roomy and neat compound. Great helpful staff. The climate control units make a big difference when storing long-term. However, they increase your rental drastically almost twice a year to almost double the price. Not good for long term. This has more to do with the corporate side, and not the local employees over there who are awesome. Aaron has always been helpful and is very professional with getting us what we need, since we've had several units over there for a course of about 10 years.

I was arrested for trespassing for helping someone else move there storage cause it was after hours charges were later dropped but caused me a big hassle lost my truck in the impound

Monthly price increases are Ridiculous after one year…. MAY 2021: Great online rate moving in. MAY 2022: Rent increased $27 per month (not including insurance)!? MAY 2023: Rent increased $27 per month (not including insurance)!?

Everyone providing 4/5 stars now (Just like I did when I signed up)...just wait until your year mark when your monthly payment increases by $26...and again the next year. Crazy! No explanation why, just a letter telling you it's increased. My family and I continue to checkout out of units and into another to lower our costs. We shouldn't have to do that. Ridiculous. MAY 2021: Great online rate moving in. MAY 2022: Rent increased $27 per month (not including insurance)!? MAY 2023: Rent increased $27 per month (not including insurance)!?

What is the largest units you have? I have s lot of stuff and would like direct truck access...

First time to get a storage, and im very satisfied with how easy and smooth the process turned out. Especially with the help of Monica. She explained everything well and was very attentive with our needs. Offered us the best deal and took time to talk to us and answered all our questions.

Miss Monica Was such a Blessing! I had no idea what I was doing. She made everything so simple and easy and was so understanding to my needs. God bless you. You are such a blessing Miss Monica & Miss Amber very kind as well very helpful & very kind ladies I was so blessed to have the most Excellent Customer service!❤️ Thank you see you the 21 ❤️Miss Mary Elizabeth 🌸

Late post but Monica is amazing and so professional. She really explains things in details and assists every step of the way. Looks to help you with your budget and the best offer. Monica, moving is already stressful enough and I really appreciate your candor.

Annie helped me out with signing up and answered all my questions. Thanks for everything, keep up the good work! Edit: 3/29/23 Increase of $24?? Really Am I getting more space? Ridiculous

Monica is great and very helpful!

Monica was absolutely helpful from start to finish. She was polite professional and assisted us without hesitation. She is definitely an asset to Public Storage. Keep up the good work Monica!

First off I'd like to say that the service at this public storage is amazing. Monica was the highlight of my entire day making the process of checking in to my first storage ever a very pleasant experience. Honestly if she is not the boss at the Whitewood location someone needs to give her the reins.. the place is very clean, the staff is very professional. I don't know how else to gloat but if anyone needs a storage talk to monica... and my second pass through there I met amber who was also exceptional to boot .. thank you both and I can't wait to come pay my bill, really can't stand bills and I still can't wait.."-)

Excellent Service!!!!!!!! FBI (HRT) ,Federal Bureau Of Investigation (Hostage Rescue Team) Family!!!!!!!

Monica and Chanel was a great help

The staff at the facility are wonderful! Chanel was so friendly and helpful, patiently answering my questions and going above and beyond to meet all my needs. Will definitely recommend.

Staff are so helpful, Aaron is so helpful and I will continue to do business here.

They have seggerated the renters into 2 groups the reg ones who have units any and everywhere that are n ot part of the new indoor storage space and everything is monitored as usually but you use an app to open the gate but the rest room and elevators etc.. are not open to all just the person's w indoor units.

Highly recommend this storage facility!! Awesome staff!! Great prices and top tier service !! Highly recommend!! 10 out of 10 -Lulu

Well kept facility. Easy to use app allows push button gate opens access, easy payments, messages and more.

Chanel and Annie helped me figure out everything today with the app. Great customer service

What are the size 10 × 10, 10×15,10×20 month rates?

So helpful and cheerfully helped even though it was almost closing time. Amber is the bomb.

Amber was so helpful! She had a smile the whole time, was very patient and explained everything!

They charge way to much, they are rude and it takes forever to unload a vehicle because they have one access door and my unit happens to be all the way at the other end of the block. Plus they have water fountains, but its just tap water and its warm. For the price I pay monthly, they should have a butler standing there with a bottle of ice cold water. Just saying. That's my opinion.

When you go and get a storage space there, the ladies are very friendly and will ask you to leave a good review for them. They make the renting process super easy and on the surface offer a really affordable rate. When we signed our contract, we were told it was $187 a month which was higher than we wanted but we still tolerated it. Then, after only a few months, our rate jumped to $255/month! When I asked about it, they said the mailed a letter - but I never received it. I open every piece of mail I get just in case something like this happens and I know I never got a letter from them because we would have pulled our stuff from our unit as soon as we saw it. This place is a scam, charging lower rates just to raise them and hope people don’t notice which worked on me for a couple months. They got an extra $68/month from me for 3 months before I caught on and I’m really upset. I’ll be canceling and pulling my stuff from my unit as soon as I’m able to rent a uhaul - probably this weekend. Before you rent, ask yourself if you’re willing to deal with their inconvenient price changes. Even $10-$15 more a month I would have understood, but in a facility with thousands of units I can’t understand how they needed to jump the prices up $68 in the middle of an inflation crises. This was my 2nd time renting a unit and loved my experience with a different company, but Public Storage just ruined it for me. I’ll store my items in my garage from now on.

Good storage with decent prices

Pleasant and very professional. Thank You Monica ,Annie and Aaron.

Monica was so helpful with my move process and getting the right storage unit. She was professional and super kind. The facility is nice. I’d highly recommend.

First time renting a storage unit at any facility and I’d like to commend Monica for helping me narrow down my options. Her knowledge and guidance through the entire rental process made it simple and painless. I loved her personality and attentiveness to my needs. She displayed amazing customer service, and it made a difference in my decision to entrust them with the storage of our things. Thank You Monica!

Monica the store manager was such a great help to us she was very friendly and helped us with our problem in a speedy manner I just want to say that I would definitely recommend this public storage to all of my friends and to those out there that aren't!!

The staff here was very helpful. I arrived jus minutes before closing and remained open until I was completely finished with my storage needs. I give 5 stars for their work ethic and customer service. Thanks ....

Super clean well maintained facility!

The manager Monica is amazing. I was not having a good experience with the unexpected price hikes but she helped me find an alternative. And was super sweet and professional. Annie was very helpful as well. Definitely the only reason I’m staying with public storage.

Monica and Aaron and trainee Annie are awesome!!

Annie, Monica and Aaron were all completely wonderful! Made the process smooth and easy.

Awful. Nice in the office but they can't really help you with anything. They double charged us on our first month so when we decided to move because I was told there was nothing they could do about it and the manager never could get back to me. Then they raised the rent on all the units. Ridiculous place.

Monica was very helpful and made sure i was taken care of.

Lulu made finding a unit very easy. She definitely gave me a welcoming and stress-free experience. Lulu is the best!

Lu Lu was awesome, very helpful and friendly.

Excellent customer service Monica B has been amazing!! Beyond professional and caring. Amber has been kind and helpful , I will be recommending this storage facility to many friends and family.,

Monica made my frown go upside down

Wow I had a wonderful experience with LuLu and Amber there customer service was absolutely amazing.. You have to go to Public Storage in Murrieta…

I have traveled really far to come to this site for the services. The manager Lulu was professional, knowledgeable and kind she made this rental experience worth the drive !! Thank you 💖

Clean, well-maintained facilities that are very secure. It has been a pleasure doing business with Lulu and the rest of the front office staff - they have all been so kind and thoughtful! The staff here really puts in a great effort to make sure that the customers are happy and that their possessions are protected

Great Service!

2/7/22 Called the office to talk in reference to a "lein sale" notice on my unit and my only rent due is Feb 22. The lady in the office was very inconsiderate and rude. She said she didn't care about me moving my unit elsewhere. She said I had to pay March payment as well I argued my legal facts and she changed her story. She then said I was charged a 50.00 lein fee because I didn't pay the late fee (Jan), I was on the phone with Aaron when I made my payment and never advised me that if I didn't pay the 50.00 late fee I would be charge another 50.00 fee plus other fees at all. Very deceptive practices. I'm not paying my unit outside of the mouth due period! This is very predatorial and this matter will be submitted to the better Business bureau and my legal aid. ......7/11 UPDATE: I'm changing the rating because I see either one there are some improvements, or two, I didn't understand the nature of the business and what they have to go through and the things that they hear and excuses that they hear on a daily basis so after further consideration and my conversation today with the young lady at the office, I will have to humbly say that I think they do care and they're not out to just take everybody's property or to cause issues for anybody, they're just doing their job.

Lulu is awesome I give her 5 stars for her customer service im very very thankful for all her help

I've got my RV parked here in storage, I'm paying over $150.00 a month to park it in a parking lot. They have locking gates, and you need a code to get inside. That all sounds okay, except when I went to check on my motorhome it had been vandalized! They didn't even bother to lock it up when they were done! It was all locked down when I left it the first time. They had gone through all my belongings and basically trashed my place! I am still very upset by this, and feel violated!

I want to give a standing ovation to Monica at this location for her upmost awesome customer assistance addressing my concerns for my monthly payment app service! Her general customer service is A+ !!!! Thank you 😊

Thanks so much to Monica and Lulu!! These girls exemplify what customer service is all about. They made my experience fun and light hearted, really lowering my stress levels about this storage situation. I have employed many people in my business and they are who I would want to represent my company. Public Storage hit the lotto with these two, great job girls. I'll be back and share my experience. You both deserve raises!!!

This was the best storage experience I’ve ever had! Lulu, Monica & Aaron have been nothing short of helpful, professional & friendly. The storage building and space itself was clean and very well kept. The process was easy easy easy from start to finish. Highly recommend this location.

Despite the monthly rate & subsequent recent rate increase, I find the staff of Monica, Lu Lu, & Aaron to be rather professional & even quite engaging. They maintain a standard of cleanliness that makes the facility always inviting. And, Given the Corporate actually controls pricing, I've no complaints. I'm very pleased with the business relationship we continue to foster.

Thanks to Lulu Monica for helping me out and for getting me a great deal on my storage unit you girls made this experience a pleasant one. Thank you again for everything!!!

I love the storage & the staff that helped me their names are Lulu & Knot they are awesome.

Very professional and helpful staff lulu was very enthusiastic about her job and knowledgeable !! Thank you for all your help !!

Lulu Gave Me 5Star Service , Friendly, Fast, Best Deals Around Satisfyed Customer

Very nice storage units and LuLu was very helpful!

The two employees at the counter were extremely helpful and pleasant. Great customer service, plus they had the best rental prices out of the 4 facilities I called. I would recommend using Public Storage to all my friends.

I was very impressed with this place. Monica was super friendly and helpful!!! I have interacted with other storage facilities, and this was by far the best experience.

5 stars for LuLu and Monica. With amazing customer service and offer the best deals possible. Amazing!

Very helpful and polite staff

Lulu is very helpful and answered all my questions!

LuLu and Chanel were very helpful.

Monica was quite courteous and made the unit rental quick and pleasant. The unit and building were clean of which made me feel good about my choice to store at her facility.

Monica was absolutely phenomenal!! She was so patient with my indecisiveness. I had 2 reservations 1 for myself & one for my sister. She let me view each space offered, and helped me find the best option for the best price! Not to mention Aaron was awesome too, he made sure each unit was super clean as well!!! Thank you both for all of your amazing efforts & customer service!!! Truly grateful!!!

We are grateful for Monica, LuLu, and Aaron for their help. They are very helpful and friendly. Aaron spoke with us over the phone a few times before we moved in. Monica and LuLu helped us when we got there for move in. They really care and take pride in their work. The facilities here are very clean, big, and open. Easy access to units. Thank you!

I absolutely love this storage place! First the staff are super nice! Lulu helped me get set up and was so helpful from start to finish. The facility is very clean and well kept. The indoor storage building is also very clean, there are multiple employees on the property at all times and are all very friendly. The facility feels safe, quiet and is very accommodating. They also have great prices! I highly recommend this location.

Thank you Lulu and Monica!!! You girls amazing. So pleasant, which more people had working skills like they do.

Great customer service nice clean facility and best of all good prices

I had been looking for a unit for a long, Al made things easy!!! I myself have difficulty with apps and online processes, Al walked me through step by step!!! It was quite the process for someone like me and Al was patient and wonderfully helpful the entire time!!! If I compare the professionalism of other companies to Al, I would honestly have to say hands down, it was a blessing to have him as my Public storage associate. Not only was the office nice, neat and organized, the facilities were as well!!! Al made my experience delightful, when I was dreading having to rent a storage space!!! Ask for Al if you are considering this location!!

LuLu and Monica are the best and are very respectful

Lulu and Monica are the best! Getting a unit was hassle-free and an enjoyable experience. The exceptional customer care they offer and the affordable prices make this facility top tier. I'd recommend to everyone, especially individuals who are seeking storage for a first time.

Great experience from check in to check out. This was my 1st time getting a storage unit and I am actually willing to try it again in the future. The place was clean, the prices were good, and the staff was always friendly.

Called for more information regarding storage needs and Monica was very helpful. She explained to me the sizes of the spaces and what would be the best option for my things.

Very impressed! Thanks Monica, you rock!

Moving and putting your things in storage is stressful for me. It was so much easier this time with the way I was treated by Lulu and Aaron in the office. Their kindness, helpfulness, and patience was very much appreciated.

They are great rates and Monica and her team went out of their way to assist us. The facility is also very clean!

Monica and her manager at the front desk were amazing. They were patient and Monica took the time to find me the best unit and explain everything about the facility. Thank you Public Storage, I will be recommending you to my family. Phillip

Monica, LuLu, and Aaren were absolutely amazing from start to finish!! Lulu happily helped me with my initial reservation and welcomed me to the PS Family via phone call! Monica perfectly assisted me with ALL of my paperwork, gave me a great tour to my unit, and even aided in adding additional services to my account! Aaand Aaren was there for me and my team to get in the facility, as well as help me with my lock! This Team Is Top Notch 5 Stars!! Thanks Again PS Family For All Of Your Hard Work & Dedication!!!

Got junk give us a call Essential Junk hauling

Nice new facility, Mona and Lulu were very helpful.

Very wonderful customer service. Thank you Monica and Lulu

Public Storage made storing so easy. Lulu showed us the perfect size unit for what we needed. Access to our unit was super easy. They even have convenient access to dollies for moving our heavy items.

Lulu and Monica made sure that my entire process was as smooth as possible!!! Would recommend.

I'm currently renting a 10x10 unit and I can't say enough good things about this property and staff. Also they have the best prices in this area.

Clean, storage place secured very good

Worst storage ever. I was double charged and couldn't get management to correct the issue. I paid $700 for one month of storage due to the error.

Lourdes is awesome super sweet lady!! Clean safe and secure spaces !! She took the time to show me around the facility, explained everything thing it was so easy thank you so much Lourdes !!!!

Amazing experience, very clean, air conditioned facility. I would rent a space immediately again if I needed to! Monica was the one who set me all up when I first rented the space. She was extremely professional, had so much patience and explained all my options. Lulu assisted in closing my rental and she was professional and poised! Extremely satisfied!

Because I was moving to a smaller home, I needed to find a reasonably priced storage facility in the Temecula/Murrieta area. I did a ton of research on prices and was shocked at the differences from one place to another. Some were downright rip-offs... they really were, blew my mind. Not only did I have a bunch of boxes and other things to store, but I had a baby grand piano which added to my problem. I looked at all the 10x10 units in town and found that public storage was looking like the best deal. I gave them a call ( first spoke to Lu Lu and later Maria) and I have to say the customer service was really incredible. Lu Lu walked from the office to the new building to measure the elevator for me. I was worried it would not fit or handle the weight of my baby grand. She gave me all the specs, weight loads included.. I actually thought to myself most places would ever do that... lol ... but they did. I was sold on this place because of that. I immediately made the reservation online and was TOALLY blown away by the follow ups over he next 48 hours. I got several calls o see if I had an problems with registering my reservation application and if I need an other help. Maria was he follow up person and was also so helpful and go me all sored with pricing, etc. So not only was he customer service first class, but the pricing floored me. It was $30, $40, $50, $60, $70 a month cheaper than he other places I called. PLUS, I got my first month free. I got a less expensive unit on he second floor(so what, it takes an extra 3 minutes to get up there, really no biggie) for a full $100 per month cheaper than the most expensive competitor.... that's a DEAL, I don't care who you are. In this economy, that's a HUGE savings. When I visited I met Arron the manager, as super great guy and he got me fixed up with a couple free push carts, that totally made he unit loading a breeze. Thank again Aaron. Overall, between the amazing customer service, caring staff and the unbelievable deal I almost could not believe getting storage was so painless... and pretty dang reasonable. Even though I had to buy a $20 lock for my unit (extra) I'm saving so much money, honestly that's really not an issue, at all. Don take my word for it, call LuLu, Maria or Arron, you will see what I mean... what a great team and a super bunch of helpful folks. I usually never write reviews, but I got treated so well here, I just HAD TO. I've been in business myself a long time and feel customer service and customer satisfaction are so important today, so when I have a truly great experience as a customer, I really appreciate it. Thanks again to all in the office there, great job! I'll be telling anyone who wants to know how great you guys are down here.

This review is for Lourdes and Monica. As as soon as I walked in through the door I was greeted with a smile and a hello. These ladies are very sweet and professional. I also got the first month of storage for 1 dollar! Not a bad deal. Thank you ladies for such a pleasant experience.

Lulu, Aaron and Monica were very helpful and kind. The units themselves were very secure and clean.

Great location and staff! Very clean and well lit storage structure. Special thanks to the front desk employees - especially Lulu - for her super helpful assistance with our unit. She went above and beyond in helping us. Thanks, Lulu!

They up the rent every two or three months. Beware

Lourdes did a wonderful job she helped me and my husband find a storage space with a quick and easy process! Super clean, friendly staff recommend!!

Staff and manager are friendly and welcoming. Very clean facilities. I enjoy using the Bluetooth feature on the app to access the gate.

This is the best storage place !!! The ladies Monica and Lulu , helped make my move easy ! Friendly service is what appreciate the most! Hands down best storage center in Temecula/Murrieta area!

Lourdes is awesome! <3

Lourdes and Monica were very friendly and pleasant at the front desk/office. I had been with Public Storage since 2019 and my experience has been great. Never had a bad experience with customer service… The prices going up suck 👎🏽 but guess that’s to be expected in this business… But overall no complaints!

Monica is super friendly and very helpful with any questions I have. Highly recommend this facility.

You can access your storage unit whenever you want through the app and contains all your information plus extra features. Great storage options, security and the staff is very kind, would highly recommend!

Lourdes great costumer service

I Yelped this first because I didn't know I needed to Google review. So, the fact I am completing another review is an obvious detail about how awesome I find this staff and facility. I am computer savvy but I had I was kicked out of my on-line reservation. I believe it was my error. When I spoke to Monica on the phone she offered to help me finish it when I went to the office. So Monica was super helpful. Aaron, the manager< was 100% involved and helped me access my unit. I was unfamiliar with the process. On another day Lourdes was also helpful. So, many businesses have staffing shortages. I believe that is unfortunately the case at public storage. BUT a customer would not even know it because of the super excellent staff support. I have had a unit at another storage unit that was "highway robbery" and public storage is not. And I have another current storage at another companies units. I would move everything to Public Storage but I am not that motivated; I am lazy:) The purpose of this review is to highlight the excellence and efficiency of this storage property. Thank you Whitewood Public Storage.

I have no problem with the staff. Maria and Lulu every visit have been helpful representatives it's just unfortunate that the company they work for is trash.

This storage facility is great by far., I recommend their services. Good staff with excellent customer services!!! 👍

Monica was just amazing. She was extremely friendly and very informative. They gave the best rates and on top of that gave a great deal. Everything was clean and up to par.

Lulu and Monica are the best part of my experience first time buyer and they made it feel like family. But they need a golf cart so you don't have to walk to your storage. Love u gals thanks for the help

Everyone is so friendly and helpful. The place is really clean Monica and Lourdes were very patient with me

Best service I have had. Thank you Lourdes, you are the best.

Just rented a 10x10. The place is clean and Monica at the front desk was super friendly and very helpful. Storage area is nice and well ventilated. My only suggestion would be to somehow allow your customers to make carts available for use after hours, other than that it’s great!

Management staff is helpful, overall rocky experience but it’s on the mend. Aaron is nice, patient, and helpful.

Great service by Lourdes! Great price for storage, highly recommend!!

Clean, locked and gated!! Friendly service too. I would like to add that yes they are friendly and accommodating however, they raise their rates "Every Year!" Seriously every year!! Even during a time when people are sick and dieing or loosing their homes because of the illness, they charge you even higher prices!! Just keeping it real folks!!

Monica helped me out today getting a 10x10 unit she was extremely helpful polite & knowledgeable. She let me known she was a new hire but her professionalism was nothing but excellent. Thank you Monica!! Jasmine sousa

Monica was extremely helpful in getting me all squared away for my move and with storage. Means a lot especially being a veteran its always good to have your stuff locked away and secured. Thanks!

Lulu & Monica are the best! They made me happy. Turned a bad moving experience into a positive one. Fun and friendly. I would hire them for me! They are what customer service is about and my loyalty! I'll be back just for them and that property. Thank you, Greg D.

2 stars is for Public Storage only but Monica at the Murrieta site we give 5 stars!!!. Because she fought for our rent not be increased. Do not know how Public Storage gets away with raising the rent after being there just 5 months. Rent prices are already too high and when they raise it it's not a few dollars, it's $100!! Thank you Monica for being understanding and fighting for us!!

I went to this location with my husband a few days ago to get some pricing and we received the best customer service from Monica. She was very courteous and paid attention to our needs.

Very friendly people and clean storage units.

The staff was professional, personable, and knowledgeable. The manager(owner?) of the property called us back within the hour of leaving a message and answered all of our questions. He was very friendly. When we were getting our storage unit, Monica and Loulou, (front desk women) helped us every step of the way. The units are clean, dry, and look brand new. They have a gated security system and the temperature control building only allows you to access the floor your locker is on. I feel very safe leaving my items here.

I highly recommend this location!! They are going through remodeling and there was some confusion but they still managed to be pleasant and very kind. Great staff here and awesome customer service.

I just received a storage unit at public storage. I Encountered a professional representative that helped me his name is Aaron. He was extremely professional and compassionate to my needs. He enjoys the work in which he does. He made the rental process smooth. The process of my rental was in an expeditious manner. Aaron I said thank you again. I forgot to get your last name, but he knows who I am talking about. Hortensia

Great and quick customer service! Aaron was the best. Helped me out to the truck with boxes. You can get boxes here and what you don’t use you can bring back for a refund. 👍👍

If every company had someone like Monica working for them this world would be a better place! She made my whole day better with her stellar customer service. Also the place was clean and well maintained. A1 across the board!

The best customer service!! Lulu, Monica and Allen helped us out and answered all the questions we had. Highly recommend public storage off of Whitewood!!

Two of the best customer service people I have ever met, Monica and Al! Super friendly and went above and beyond their jobs! Monica walked us around making sure we got what we really wanted! Al helped explain extra details and provided his honest opinions which I really appreciated! Not many people do that now a days so it was refreshing! Two great employees and without them our experience would’ve been not as great! Thank you guys for helping us today!

I highly recommend Public Storage, the Whitewood location rocks it top of the line!!! Monica and Lulu were so helpful, went over and above to clear up some questions we had. We never rented before, they made the process so simple with a few laughs along the way!! See these girls, they are awesome!! We loved our experience there!! Thanks again girls!!!

Great place! Lulu end Monica were great. They got me set up and going in less than ten minutes. Super friendly and professional. Highly reccomend!

Outstanding Location Monica, lulu and Manager Mr. Aaron, we're Great!!!!!!!!! They are Professional, Kind Big Smiles and willing to help you with all your Needs!!! I would advise Everyone to come to this location. they put my Mind at ease and I was able to get the unit I needed!!! The Prices are Great! There yard, is clean, with loads of Cameras. Their Security is Very Great! I'm glad I chose Public Storage! And you will to, once you come here! Thank You! For all your help, kindness and understanding!

I called for assistance and spoke to Monica at public storage on whitewood in Murietta, she was so nice and helpful, very knowledgeable and took care of my concerns quickly and efficiently.

Lulu and Monica did a great job today !!!

Muy bien

Property is nice and clean and Aaron is a very good manager.

UNBELIEVABLE!! My experience with AL at the Public Storage off Whitewood Rd in Murrieta just made my day! I was having a bad day throughout the day with the other facilities available in town, but this man just brightened up my day. I wish there was more of him. Took his time to walk me through the process and my garage. Very professional, very nice and very welcoming. He keeps everything clean and spotless. I will recommend this man for his customer service, cleanliness, professionalism etc etc etc. I’d stay at this place just because of AL. If you see this, Al, I hope you’re having an awesome just like I am. THANK YOU!!

My girlfriend and I needed a storage unit during our move and Big Al was the man to help! Great service, friendly and reliable.

Clean and safe

This place is horrible. I have to walk all the way around just to get to my storage. It’s been 3months and these guys have the funds to build a new building but not put in door knobs for easier access..

Excellent customer service! Chanel is extremely sweet and made the whole process super easy for me. Will definitely be recommending to friends.

Very nice and helpful

The service from Chantay is always feiendly and professional!

Chantay, was very helpful and knowledgeable Great customer service we need more people like her.

A great place to rent a storage hands down! Excellent customer service with very cleanly property inside storage units and out. I couldn't haven't Hoped for a better location and facility to keep my personal belongings safe and sound. I will definitely recommending this place to all my friends and family.

Chantay is the best very helpful.

Chantay was absolutely wonderful.5-Star gold standard service. She made the whole setup process super easy. Both professional and knowledgeable. I would highly recommend asking for Chantay.

Absolutely amazing transformation. The staff, Carla and Aaron, really complement each other and both are very eager to assist customers. I am loving the remodel. It looks great! Keep up the good work guys.

Carla is amazing! 10/10 would recommend this place for storage. She made the process of purchasing a unit super quick & easy. Was always there to answer any questions we had. Every time I’ve spoken with her, she’s went out of her way to assist me.

Great place.

They really snag you by the misleading $1 first month advertisements and with the financial situation people are in regarding the pandemic- you would hope that they would do a senior, veteran or even AAA. Lastly the storage place is under construction but dont expect any communication from them One positive note The staff really trys to make things better. Aron and Carla are great.

Although the facility is under construction, it is well maintained and I received professional service from Carla. I am grateful for staying here

Carla and Aaron were extremely helpful and informative. I was in and out within minutes. Thank you for all your help.

Customer service is great has very good service from Carla and the facility is under construction so so little rough right now but I think it’ll be great .

This place is so clean and safe. And on top of that it seems they are expanding their storage to have more space. Also Carla is outstanding personality .her and A-Aron treat this place right! Ha...A-Aron please sstaye here. "Umm sir its Aaron " What'd you just say to me!

Clean enviroment and a secure facility. Carla was very helpful

Karla was so accommodating and professional.

Looks like they are remodeling it

Well where to start. All employees I have dealt with have been amazing, friendly, courteous. I will have to say Carla was by far amazing and determined she did everything possible to resolve my issue which she did. Thank you Carla so very much. Which leads me to a down side to some policies they have in place. When it comes to updating information and or changing username/email and password. It should not be necessary to have to go in person to do that, sometimes the phone number you used to open your account gets changed, forget username what ever the case maybe like out of state where the closest public storage was 2 1/2 hrs away and was expected to drive that just to change my email when all I needed was a password reset which no one would do for me.I understand if someone was tryin to remove stuff from a unit but when someone is trying to give up to date information to pay the bill and access their online acct in order to do so it should not be that difficult and inconvenient then charge them a extra 10.00 for having to call it in when all you have to do is punch a few keys. I really wish you would rethink that part of your policy. Now I’m done with my rant and with the help from Carla who I can’t thank enough I can access my account.

This place was very clean and customer service was amazing Carla was amazing out to check the unit right away. If I ever need to rent a storage unit again I am choosing them.

My sister and I had a wonderful experience here and Carla was very helpful through the entire process. -Amanda

Great customer service! The facility’s are always clean whenever I go to to the front office or my unit.

New management onsite. Very helpful. Answered all my questions and made the rental process pleasurable. Wasnt pushy and listened to my needs. Will always use public Storage for my storage needs

I love it here the employees are super nice .I highly recommend this public storage

Thank you Natalie and chantay

Natalie was amazing

Thank you Chantay for helping me make my payment! You made it super fast and easy. She is extremely professional! so happy to do business with you guys

Customer service was amazing. Chantay was very helpful and polite. She also took her time with me. Thank you!

Chantay was so helpful when I called, when I came in she was professional and went out her way to make sure everything was up to standard. Thank you Chantay!!!

Professional & awesome staff Chantay & Jordan did a great job helping us!

Natalie has been for years and everytime we get the best service

Natalie was very helpful

It's new. Great inside storage

Natalie was great

I love this place it's always easy to do business with them the girls in the office are very efficient at their jobs .

Facility is great

Natalie Gave Amazing Service. She was very Helpful and informative

Jordan was friendly and knowledgeable. From start to finish he went above and beyond. Thanks for your help Jordan. Natalie was also Amazing. Service is always great and the facility is kept up

Natalie was Amazing. Great service. I’ve been renting here for years. The storage place to trust

Chantay and Natalie were great

Natalie was great

Natalie was fantastic

allowed me to use the bathroom and was very polite, great community service

Natalie was amazing very informative

Property is great

Went in to make a payment, Chantay was more than helpful and patient while assisting me! Property is always clean and Chantay is always professional!

Natalie gave excellent service

Natalie was wonderful

The staff was great

Natalie was helpful

Natalie and the staff were amazing. Awesome employees

Staff was great

Natalie gave terrific service. She was very helpful and informative. The facility was the cleanest I’ve seen as well. Great deals

Natalie was amazing

Natalie was the bomb. Super helpful

Natalie was great

Staff was great

Natalie was wonderful

Natalie was perfect

Natalie was very intelligent and great

Nice storage spot inside the building. The hallway was wide enought to bring my motorcycle in there. No a/c in the building though. I was not happy when I signed out of the spot and they inactivated my gate code and closed the office. I was stuck inside until someone else came along.

Property was amazing. Thanks Natalie. Great service

Natalie was fantastic

Very good service and I feel very safe out my thing here because I know there always someone help me guard it. Thank you

Natalie story was amazing

Staff was great. Thanks Natalie

Natalie was amazing. Great deals. I have 3 storage with them

Natalie and Aaron Rock!

Great facility. Natalie was great

Natalie was fantastic

Natalie was great. Clean facility

Natalie was great. Nice girl

From start to finish great service. I wasn’t sure on the size to obtain for my items. The young lady at the front desk was helpful and didn’t mind showing the two units. I was provided many helpful things to keep in mind as I’m using this unit as an interim place before I move to my new home.

Natalie was Amazing. I’ve been storing here for years. Great service and deals

Natalie was great. Fast friendly service

Natalie was Brilliant. Service was great

Natalie was amazing. Great deals

Natalie was great. She hooked me up

Natalie was amazing.

Natalie was absolutely Great. Great prices and Great services

Natalie was freaking awesome

Natalie was super helpful. Great customer service

After a long and stressful move from out of state I wasn’t able to make my reservation time. I thought to myself, “I’m not going to be able to get this done today”. The young lady at the front desk not only made accommodations for me but assisted me in picking the appropriate size storage unit for the amount of belongings that I had. She displayed great customer service and professionalism. Thank you Natalie for making my chaotic move much simpler.

Natalie gave terrific service

Natalie and Aaron were great

Natalie was great

Had some issues with the person at the front desk but the manager called and resolved it. She was very frustrating overall and hung up on me. Be advised that they charge you $19 for a lock. No exceptions. Also now you can actually rent online rather than reserving which was very confusing.

Natalie was fantastic. Great service

Natalie was just amazing

Natalie was great

Jennifer was so awesome and friendly super helpful with all my questions and so funny❤️ loved the customer service

This is how storage should be done! Thankz

Nat and jen were great

Natalie was the best, great service

The girls are fabulous when I go into the offices for any I need.

Natalie was amazing

Natalie and Jordan were great employees. Very friendly

This location is definitely super clean Jennifer and the girls are very helpful I surely recommend this place to anybody looking to store

Natalie was great

Natalie was fantastic. Really lovely person and was thorough. Nice clean facility

Had a great experience very nice customer service and explained everything clearly and easily as well as quick and efficient. I would definitely recommend others this public storage and Thank you Jennifer for your kindness and great personality.

Natalie was Amazing

Natalie was very helpful and such an easy person to talk to. She gets the job done. My husband even likes her.

Jennifer was helpful and this was a great place to rent.

Natalie was great

Natalie was amazing. Great deals

Jennifer was awesome!!! Very friendly and knowledgeable of the storage units.

Natalie was very awesome and considerate

Jennifer was great - quick and super friendly

Natalie was excellent

Great!! Very trustworthy!! Was charged once for being late! They even "Charged $55 to stop lein!" Totally uncalled for because I communicated with them at least once a week as to "when they'll will get their "PAYMENT!" That IS why "Only 4 Stars!!

Great service.. Jennifer is the best she explained everything to detail and was super sweet. Ask for Jennifer!!!

Jennifer was awesome and very helpful

Natalie was fantastic

Natalie was great

Natalie gave terrific service. We always chose public STORAGE

Good service

natalie was wonderful. great service

Natalie was great. 2nd time renting

Thank you Natalie

Natalie gave great service. Thank you for your time

Is just ok

Natalie was very helpful. Facility was great and great deals