Public Storage Self-Storage Units at 24905 Whitewood Road, Murrieta, CA

Nice and clean location; loved the special; Kiara was awesome! Thank you!

Moving from one unit to another was a chore but the paperwork was easy. Really appreciated it.

Nice Clean Facility with reasonable prices

Would not rent here again. Constant storage rent increases and rude customer service. Most of the time there’s not an employee there to assist if you need to close out the unit.

Chanel was extremely helpful.

Came at 7:10PM on June 8th and the app was not working signed into web version to get access code and that also would not work and no one on duty to help.

Kiara was amazing. Made the entire process simple for me. The unit itself was clean and ready to go upon move in. Highly highly recommend.

Kiara was helpful and very accomodating today! I got a unit cause as she was able to answer all my questions and the whole process went very smooth. Great service overall!

Aaron needs a raise! He got me signed up and quickly and was very patient. He showed me how the app works, codes and sign in. He made me happy with the Dollar sign up. Good timing! Yay!

Kenneth in the office and the other gentleman working there went beyond to help us out with our storage about a month ago.

Following up after about 2 years with PS. First 6-8 months, 10x10 went from $315 to $415, just received notice my storage fees will go up again to $540! Staff is great but these prices are crazy increases. I will be removing my belongings. Staff still does a great job but I guess space cost a lot of maintenance. Late post but Monica is amazing and so professional. She really explains things in details and assists every step of the way. Looks to help you with your budget and the best offer. Monica, moving is already stressful enough and I really appreciate your candor.

thank you kiara for showing me some units to help me find the right size for my needs between the customer service and clean property - amazing!!!

extremely good customer service & was clean. thank you Kiara for kindly answering all my questions and quickly helping me!

Very clean facility. On multiple visits I always saw someone cleaning and making sure the facility was in great condition. Amber was especially helpful in my move out process and provided excellent service. Because of Amber, I would happily bring my business back should I ever need it!

Amber was again a great help!

Chantel was super Helpful when I talked to her today- excellent- Thank you!

Again thanks Amber Roberts for clarifying the issue I was having Great customer service 2/15/24

Amber helped me with the move in and she was helpful with everything i needed to know.

Yesterday I had the privilege of working with a man named Aaron. He was very knowledgeable and put me and my wife on the right path of what kind of storage unit we would need as we are in between houses. We were pleasantly surprised how knowledgeable he was and how helpful he was. It is always a pleasure to see a young man helpful do the elderly as we are in our older years.

After a really rough start several months back with this location we have run into more trouble. We came a week ago to put more items into storage. Our lock had been replaced by another lock (we are current on our account) and it had obvious signs of a break in. We have a unit inside the climate controlled building. We were told by the owners/management that it was not a break in, they would obviously know immediately because they monitor the coming and going of all people at entry points. That it could have been someone moving things and accidentally knocked into it. Then why doesn’t our key work?? That’s clearly not enough. We had to wait a week to try and get into the unit since they had to have a regional person come with a drill to drill out the lock. They were very nonchalant about it. More interested in making us wait. A week goes by and as we open our unit we see everything has been tossed and upended. Every box and container opened and contents thrown all over the place. Many items broken, mostly items stolen. The owners/management were not even remotely phased by the break in and not at all remorseful or empathetic. You’d think this happens often or they were involved, with the level of passiveness in their responses. Police report was filed but irreplaceable items are long gone. Their mandatory insurance covers 5 k max but only after jumping through impossible hoops to prove it has been broken into and that you own everything you can prove was taken. After speaking with my local city’s fb community groups I’ve found this location has had several years worth of thefts and most are convinced it is employee or ownership related. There are so many of us that have been victim to this location’s prey tactics and the insurance has yet to pay out to any of those victims over the course of the lifetime of this business location. It’s hard to imagine THIS MANY thefts in a safe and uneventful town happening without seeing all the similarities and connecting dots. I am not one for conspiracy theories but this is a lot of coincidences. Quite a lot of them. This town does not often have things illegal happen. But most of them seem to be happening at this location. And they are absolutely crass and unapologetic about it. For context, we left a very toxic domestic violence situation and put what we could of our lives in this facility for safe keeping while we figure out how to make any money off of it. We are living practically homeless while we do this. Those items were all we had left in this world and now that is gone, too. The whole experience has left a very bitter taste in our mouths and we will never allow anyone to go into this location without knowing the risks. BEWARE.

This Publice Storage is Awesome. Aaron and Kenny was very Hospitable and Kind. Aaron was the one that showed Us around He was very Hospitable, Attentive and Knowledgeable. I was able to get My Storage with ease. I really appreciate this place and the Staff has Excellent Customer Service. Thank You Public Storage for a job Well done.

Aron and Kenny were Awesome in providing the service. Very helpful. Thanks a lot

This place is great. Kenny and Chanel stuck around late for me to help get me all set up. I’ve used them in the past for a short term rental and now moved my primary rental to this facility as well.

Wonderful customer service experience with Kenny. He helped us with our lock situation and consistently provided aid every step of the way! Perfect customer support!

Amber is the best, very attentive and makes sure everything is taken care of.

I want to say thank you to Amber and Aron for a great job on your customer service that I received today. I appreciate both of you explaining why i didn't receive a call back yesterday if you are in need to store your belongings. Public storage on white wood in Murrieta is the place to go? It's nice, clean, I feel very secure, Most of all, they have app that you can download so that you're able to get through their gates. Without having to get out of your car. The prices are reasonable, and they honestly have a wonderful staff. To help answer any of your questions and concerns

Great experience, great prices, Chanel had good customer service

Aaron was very helpful and professional. It was a great experience.

Amber was an amazing help to me today. She was patient, understanding and kind. She listened very carefully to everything that I was communicating to her and was able to successfully and professionally accommodate what I needed given my very pressing circumstances. She has a solid understanding of the business and showed to have a great work ethic. There is no doubt in my mind that she is a great asset to Public Storage. I hope the Public Storage executives appreciate her hard work and dedication. Then, when I moved out of the storage spaces on 9/18, Chanel made the closing out process comfortable and easy for me including issuing me some refunds that were due to me. Thanks again.

Consistently Great customer service especially from Chanel sorry if I misspelled the name 😊

Great place for storage, a lil pricey, but if you need the storage I would still recommend this location.

Honestly you get what you pay for I guess. Few things: What kind of storage facility doesn't provide a moving dolly for all the hours you are able to access your unit??? I'm disabled and work nights, 6am is the only time I can come and you guessed it..." provided for your convenience during OFFICE hours". Only. We couldn't get a unit with street access, only a unit inside the temp controlled 3 story. Which meant dragging all our boxes up into the building, into the elevator, out of the elevator, down the hallways, all the way to the unit. Without the moving dolly. One by one. Speaking of access, you need to use the app or your code to unlock at every step. 1. Get onto the property. 2. Get into the building. 3. Get into the elevator. 4. Get out of the property. Which means, boxes in hand without dolly, a lot of fiddling with an app that does NOT often work to unlock your access. We must have gone in and out of the elevator unlocking it 9 times every time. What is happening with this company???

Aaron was polite and provided excellent service.

Loved Chanel. I was very satisfied with her helpful additude. Facility was well organized, very professional.

Employees were courteous and helpful. Storage units are clean and safe.

I'm Old, Sick And Slow But Aaron Was Very Professional, Patient Courteous And Caring And And Should Be Recognized For His Complete Dedication To His Job Thank You Aaron And God Bless You And Yours.

Great experience when visiting to ask questions. I went ahead a reserved a unit! Thank you Renee for great customer service!

Channel is very informative with everything I have asked about. She's very helpful.

Amber is the best!! She is kind and helpful to all and she works her butt off!

Amber was so helpful! She had a smile the whole time, was very patient and explained everything!

I recently went into this location on 2 occasions and was really impressed with the staff professionalism. Aaron fully explained the pricing and even helped me map out the size of their smallest unit. I followed up with Amber to ask a couple more questions about the units. Their process is quick and easy.

Amber Roberts is definitely A1 when it comes to the customer experience.

Always have a great experience at this location, amber always greets me and helps me with anything I need!

Amber was the best. She was very helpful and made the move in process easy

Experience was great, from communication to how easy the process was. Glad I went with public place here in murrieta. 👍🏽