Public Storage Self-Storage Units at 22992 El Pacifico Dr, Laguna Hills, CA

Kyle was very big help. I was feeling already uneasy about using storage for my things, but Kyle made me feel like I was in good hands and safe with this storage unit. The experience was great and I would recommend anyone coming here for what they need to store. Go see my boy Kyle!

Came to Public Storage this morning on a Sunday Jonathan was here and did an excellent job moving me into a larger unit. Excellent customer service and such a nice guy. So glad to be doing business with Public Storage.

I never rented a storage unit before, but when I needed one for about 3 months this location was available. I have to say that the reservation, booking and payment process online was very simple and it made everything very easy. Pricing was way better for the space than anywhere else in south county. The staff was very kind and the location was very secure. I'd recommend this Public Storage to anyone needing their services.

Nice and organized location, and clean for the fact. Kyle was amazing, great customer service and positive attitude. Definitely recommend this place!

Jonathan is an Allstar!! He was great! Very patient, took the time to help me find the right unit! Thank you

Kyle was awesome! He provided us with a dolly and cart to help with our move!

The manager Kyle was extremely helpful. The website wasn't working and he stayed on the phone patiently problem solving. Was able to rent a unit without having to go in person. Great value for the money.

The management here is exceptional. Have been storing here for a while. No issues.

This location is great and KYLE has been very professional and super helpful. I recommend you guys to visit this place. Great service and great people.

Friendly and helpful

Kyle is pretty chill and awesome! He is super friendly and professional and actually remembers who you are!

Kyle is one of the kindest people I’ve ever dealt with. He’s been so helpful to my family, and showed a ton of grace to a family member and was friendly throughout the process. Highly recommend, it’s a safe, clean and easily accessible facility.

I’ve been with Public Storage for a few years. It was such a pleasure to meet Jonathan today, I was switching units, and Jonathan made my move from super smooth and stress free. He was super professional, showed me available units and answered all my questions. Thank you so much! 🙏🏻 Highly recommend Public storage and specifically Jonathan as a professional manager. ⭐️⭐️⭐️⭐️⭐️

Olga is the best! Excellent rental and customer service!

The keep the cost up and up less de a year only 6 months and they upgrade the prices not good at all

This place has raised the unit's rent almost $50. The manager couldn't do anything when my husband called. I was told we would have to move our stuff out to a different unit to get the cheaper price. We can't do that since we aren't in the state right now (that's why we have a storage unit). When my husband talked to the corporate office they wouldn't even discuss this with him and they said that they have the right to up the rent every three months. So watch out! If you plan to rent from this place long term it's not going to be pretty for your wallet. We are very disappointed with them!

Great place for storage, the staff is very friendly. Kyle was extremely helpful on the day of my move out, he helped to guide our movers and their large truck around their facility making for a quick and easy move out process. Thanks so much!

Renting a new unit and getting access is super easy. Great customer service when we moved out. Our 26' moving truck would have a hard time getting back to the main gate to exit because the paths are pretty narrow in spots. But it would be a straight shot through a side gate. Wanted to ask to use the side gate but no one was in the office. Called the main number and they contacted the unit manager who was covering another location. He was nice enough to drive over to open the side gate for us. Will rent here again.

This place was exactly what I was looking for. Service from Kylie was great. He was very professional and friendly.

I compared prices and reviews from multiple storage units in this area. I am so so so glad we went here. Kyle is AMAZING. He answered all of my questions on the phone, had amazing customer service, and he really goes beyond. After I left, he checked our unit and saw that I locked the storage unit incorrectly. He met us at the unit and helped me fix it. Again, can't say enough, nicest guy, great customer service.

Manager Kyle was fast and efficient on my move it process. A true professional explained everything I needed to know.a true asset to your company

Good prices, great service. Kyle is the man! Very professional, helpful, and kind. Successfully stored my belongings for 3 months with no issues. Thank you!

I really appreciate the fast working and knowledge of Scott he is absolutely friendly person.

Courtney is very kind and fast in her work, I like the way she behaved me Friendly, respectful, fast , and and and …..

Kyle is the best! He’s very helpful and provides excellent customer care. Definitely recommend using this facility!

Kyle was amazing and had the best customer service here.

Kyle is awesome! Very helpful and friendly!provides great customer service! I often times see him sweeping and cleaning the areas… I’ll be recommending your facility to friends and family!

Kyle was awesome, helped me with my question and resolve the issues quickly, great costumer service 10/10

The on-site manager, Kyle, was incredibly friendly and helpful to us as we transitioned to a different-sized unit. He went out of his way to assist in any way he could.

Great facility and the manager is super friendly and helpful. Kyle goes above and beyond, and we appreciate him!

Kyle has been very helpful and he cares enough to know most of his customers, level of genuineness and customer service is impeccable.

I had a great experience at Public Storage in Laguna Hills. I consistently had great interactions with Kyle at my time there & would recommend this location to anyone looking for a storage unit

The facility was very clean and staff highly professional. I had a great experience from start to finish and left feeling that my belongings were secure and at a great price!

I had never used a storage unit place before and found this one. When I came in, I talked to Kyle and he was extremely helpful and answered all questions I needed. Made it super simple to get a unit. I would definitely recommend this place to anyone who needs a place for storage.

I have been a customer here for almost a year and today called very worried because I can’t locate my keys to my storage unit. I have dreaded this call for some reason and expected a big hassle and also big expense to cut the lock. Instead, I spoke to Kyle and received outstanding customer service !! Kyle was so understanding of my situation and explained that I have several options and one is to stop by and complete a form. He then said it is a complimentary service to cut the lock and I can bring a new one or buy one from them . I wanted to write a review because a) customer service is outstanding and b) I really appreciate no charge to cut the lock. I’m very happy to be with this storage facility! Linda P

Been storing here for a while, Kyle the property manager is top notch. He keeps the place clean and well secure. Would recommend this place for storage. Update. Kyle again does what he can to help out the customer. I'll be here for as long as he is!

I love the way they truly make you feel like your their # 1 customer.

Great experience today . . Quick, Pleasant, and Informed . . That's Miss Miriam !!

Thank you Kyle, awesome service above and beyond to help me obtain the right storage unit for my needs and all details taken care of efficiently.🙂

We have used this storage location for approx 2 years. We have had the best experience from start to finish. They are extremely accommodating - from signing the initial paperwork to assisting when I lost my key -all the way to our move out. Kyle is the site manager and without a doubt the best asset an employer could have. He answers the phone and if unavailable he always calls back! He is the reason we would come back to this location. Do not hesitate to rent here - they will take care of you!

Buen servicio y exelente atención

Latisha was amazing ! She was very helpful, friendly and professional! Thank you for all your assistance Latisha !

Great location for our needs. Staff was very helpful.

His name is KYLE. I am sure if it weren’t for his customer service , attitude and ability to make things easy, we would be going to another storage facility. Short, simple and easy. Other facilities explanation about the contract would be like I’m sitting in school again. Thank you Kyle for the Clarity and service for the years I’ve been there

Wonderful facility, units are clean and Kyle is always friendly and very attentive! Highlight recommend this location for your storage needs

Lyle was excellent answering my questions and extremely friendly.

Staff was helpful and accommodating making the rental process easy. Kyle was friendly and quick to help us.

Kyle delivered great customer services.

Kyle at Public Storage (22992 El Pacifico Drive, Laguna Hills, CA) has gone above and beyond. He has completely exceeded my expectations. From the moment he outfitted me with a unit that would work (I tried four other units at another site) to the ongoing maintenance/needs I had. I moved out of state and he stayed outside of his shift to offer a key for two moving companies. He is so kind hearted, trustworthy and accommodating. I can't tell you how much I appreciate him and his willingness to go the extra mile for me. He cares about his customers and it shows. Thank you Kyle for the great service. I totally appreciate you! Jennifer

Kyle is the best! He helped me out alot when I needed it and I'm glad he was there

Kyle was very helpful and got my wife and I all set up and ready to move our stuff in. We appreciate his service and professionalism. Update… Just moved out today. Again Kyle was exceptional! He was extremely helpful, and made the move out quick and easy. The property was extremely clean, and the service was a 10! Kyle is a rock star! I will definitely chose Public Storage again for my storage needs. Thank again Kyle

Miguel was great, very nice and helpful, great service and price. Update(9/30/2021): upon having to vacate the space, Kyle has been very helpful and understanding, great customer service

Nice space , close to main roads and I-5, and my house. THANKS!!!!

Kyle was very helpful! He is always there for whatever needs you have and truly makes renting a storage unit here easy and not to mention it’s very clean and well kept! Would definitely recommend storing your things here and would definitely rent a storage unit here again! Thank you Kyle for the great customer service

This is a one level storage facility, very easy to access your unit. The manager here is friendly and courteous. Would definitely rent here again!

Kyle the manager was very courteous and polite When I checked on availability and price. The unit I was looking for was available and it's a pleasure to come get tools and stuff when I need them, with out any hassles.kyle keeps the place clean and safe thank you public storage

Over priced for the area and can't even change the light bulb in my friends unit no matter how many times we've asked. US storage down the street is way more cost friendly and the staff actually cares.

What a great location and Excellent Customer Service given to is by AI aka AL! From start to finish, we was super personable and helpful. He was able to help us find a storage unit that would suit our needs and made suggestions for making our storage experience a success. Thanks AL!!

Kyle is the best! Made whole process super easy and quick. He’s very helpful and had an answer for all my questions. I highly recommend this location!

Kyle was so helpful! Definitely 5 star service

Great friendly service over at the Public Storage in Laguna Hills. Kyle took the time to understand and provide what we needed, and really made the process of finding a storage container THAT much easier. Thanks Kyle!

Kyle is the BEST. Very helpful and friendly. We are very happy with service and our storage.

I use this place for my business and kyle is very helpful.

Good storage facility and Kyle is always very helpful, great guy! By the way I like the new app, I can now access the facility without stepping out of my car!

When I came in to rent A storage unit Kyle went way above and beyond to make sure I got what I needed great customer skills and very respectful. This company is very lucky to have someone like him. If any one ever ask me about A storage facility I will recommend the one Kyle works at for storage. Update: Still storing here and Kyle is always there to help with any issues that come up. Thanks again dude fid Kyle helped me set up the gate app he took his time explaining what he did and showed me how it worked to me that is great customer service.

Kyle was super helpful and made renting a storage unit here for a few years very easy! The move out experience was top notch!

Little did I know, I was storing $500 worth of STUFF for well over 10 months due to covid and relocating etc Kyle went above and beyond to assist with my move-out along side of comping a few months of fees due to my situation while every other corporate company out there seems to be doing the exact opposite.

Kyle was extremely friendly and helpful. He answered all of our questions and made the whole experience quick and easy. We looked at other storage facilities but none compared to the great service we received.

They really keep the place clean and safe. The gate app is cool too

Kyle was excellent very attentive and professional 👍

Great customer service. Kat, couldn't have been more helpful in completing the rental process. facility is clean and prices beat the competition. April 9, 2021 After 15 months things have changed! The facility is good and the employees great. Corporate policy is bad. Rented the unit Jan 2020 @ $60/mo. Rate increased Aug. 2020 to $67/mo or 11% increase. Rate increases to $88/mo May 2021 or 46% in 15 months. To do this says a lot about the company even in normal times. During the current health crisis, economic downturn, loss of jobs, etc. it makes Public Storage look like Scrooge on steroids. Take your business and your money elsewhere.

Great prices and great customer service. The manager Kyle is polite, friendly and always very helpful.

Kyle provided excellent service. Highly recommend!

This storage has a rude owner named Kyle. Use this place at your own risk. They have Rats and Bugs. The "mandatory" insurance excluded rodents and is only policy there has certain conditions listed on the policy. The site will absolutely do nothing for you if your property is destroyed due to their infestations

This storage is clean and convenient Kyle at the front desk is firs class seemed like a buddy from the neighborhood

We just rented a unit with Cindy. She was very helpful and informative. I chose this place right away because of her great attitude. Will definitely be here for the long run.

Cindy was really a great help. She made the process of getting everything set up so fast. She has an amazing attitude and great customer service. Thank you Cindy!!!!

Miguel was very helpful thanks.

A great, clean facility that was perfect for us to store our wedding decorations!

Very helpful and friendly customer service. Margaret helped us find the right storage unit we were looking for.

Space is pretty good. Staff is very helpful. Kyle helped me out all the time. Great guy!👍

Kyle the manager bent over backwards to help me I can’t thank him enough I recommend this facility and I recommend him Kim friedman

Thank you so much public storage and specifically this location! First experience with a storage facility and a great one. Thank you Kyle the manager for answering all our questions and always being available. We will definitely use this facility again and again.

Great facility! On top of the ground’s cleanliness and security, Kyle, the manager, is an absolute angel! He is always available to help and answer any tough questions I have. He is a problem solver and truly cares. Thanks for always greeting us with kindness and a smile! He deserves a raise and a half. Thanks Kyle!

Miguel was very helpful thanks told me about boxes and other moving items.

Kyle was so nice and helpful, Thanks Kyle! 🙏🏼

Great facility and top notch service from Margaret. Thank you!

Kyle was very helpful and knowledgeable in the facility maintenance looks amazing and he was a true professional greatly appreciate his help.

Kyle was so nice and helpful! They have everything you could need for moving. Thank you for making it so easy to rent storage!!! It’s also nice that he lives on site so that there is always someone around, that makes it a lot more comfortable to leave your stuff there!! Thanks Kyle! 🙏🏼

Kyle is super friendly and has helped me on a number of occasions. I highly recommend this storage facility!

If Public Storage could clone an employee, it would be Kyle. Customer service is an individual decision to do the right thing, not for the company's sake but just as a human being. And being in the corporate arena that he's in, makes him the king of kings. This location is easy drive up access for all units and Kyle just makes the easy, easier. The Easiest decision for anyone to store here, REALLY. A 20/20 no brainer!!!!

The best costumer services...always on time ...very clean facility..amazing services

Friendly and great service !

Kyle is the Man! Kyle made it very easy to move in. Kyle searched for the best space for our needs. Kyle is down to earth and tells you what you need to know about the lease. Kyle got the gate too. A+

these ratings are true ! I can honestly say I have been renting storages for over 10 years and what makes this place different are the employees!! kyle is amazing they are so nice and care about the customer. the guys who work her are amazing always cleaning the property and checking on things . i have rented alot of storages this is the best so far

I have NO idea how this place has such good reviews. All I can think of is that they are fake reviews written by the employees themselves! This place is dirty and leaves were always in my unit. Employees are lazy and the upsell attempt is ridiculous. Beware of these fake good reviews! Corporate should really monitor this Fraud.

This storage place is great. Relocated from the east coast and they helped us find a storage unit big enough to fit our house while we relocated to Southern California. Highly recommend using this facility. Clean, well protected & in a convenient area. The manager even checked on us to make sure we were ok and to made she had an appropriate lock.

Been renting here for over a few years now .. the service is always great never had a problem at this facility, I know my belongings are save and secure.Kyle and Margret are both great service managers .. Margret made my second reservation easy and very quick. Thank you Margret for you great service and great personality. Definitely recommend this storage to anyone.

I've been renting here for years. Absolutely the best storage unit I've ever rented. Customer service is excellent thank you so much

It’s rare you come across an employee who exemplifies “Good Customer Experience”. But I did today, and at a self storage facility. Kyle helped when my nerves were almost shot. I forgot my reservation information, and actually ended up in the wrong place. “No problem” said Kyle. He then let me know what he could offer to fit my requirements (Ground Floor, Drive Up storage). I think I may have paid more than the reservation elsewhere, but I don’t care. The facilities are clean, he was more than helpful and the most polite person I’ve met in months. He also practiced appropriate social distancing. Would I rent from him again? You bet!

Kyle is legitimately a breath of fresh air in today's world. So happy to have this man here to help, have worked with him for 2 years and loved every minute of it. He goes above and beyond, has even stayed late for me, I couldn't be happier. PROMOTE THIS MAN!!

Great service, Kyle is always helpful with everything to do about my Storage unit.

Great place to store! Very friendly & helpful employees. Would definitely recommend to anyone looking for somewhere to store things

This is by far the most wonderful public storage I have ever been too/used. The staff is of a higher echelon than many others that I’ve been too. They are absolutely some of the kindest people I have ever met. They really truly care about the customer and the customer needs and wants here. The cleanliness is top tier and you can clearly see the time and effort that the staff puts into making the place shine and spotless. The safety aspect of this is out of this world, I have never felt more comfortable with leaving my belongings somewhere. If I could rate this public storage a 10 out of 5 I would. Hands down the best public storage.

Kyle is an awesome employee. Was super helpful and professional. Great guy overall and really appreciate the experience.

The manager Kyle has done wonders to the place!

Great customer service, great monthly rates and knowledgeable staff. I personally want to thank Kyle for all his help. From opening gates for us, to helping us back in our giant moving truck, Kyle made sure we were taken care of. Thank you Kyle!

The property is well maintained and the staff is very helpful.

Had a great experience at this storage facility. The staff are friendly and knowledgeable. Would recommend to a friend.

This place is great the best costumer survice the guy kyle real help me fine the storege place that best suits my needs

Kyle is the man. Very professional and helpful. He's definitely on top of his game and takes pride in his work and his facility. The entire complex is clean, secure and best pricing in town.

Had a fantastic experience at this storage facility! Staff were super friendly, knowledgeable, and helpful. 10/10 would store again.

Wonderful storage experience! The manager Kyle was outgoing and professional and helped us move our treasures into the unit.

Kyle was great with customer service and it was all an easy process!

Very efficient check-in process. Thank you to Lauren and Kyle.

My experience with the Laguna woods location was both professional and pleasant. Kyle the manager really helpful and went out of his way make these stressful times bearable. He is a credit to your organization...thanks, Ray Horten

Great customer service!!! Had to change gate code, for it done in a snap!!!

Beware of bait and switch tactics. In May 2020, I reserved a 10x12 unit one month in advance for $212, first month $1. They called me several times to ensure I would be there on my appointment date (June 13). When I showed up, there were no such units available - a reservation means nothing. I could rent a smaller unit for the same price or a much larger unit for $400+

Kyle is a very nice guy and super helpful. He goes above and beyond and provides great customer service. Everything was done and handled in a very professional manner.

Kyle helped me with my companies Storage needs. He got us the perfect size unit for a great price. He was very friendly, informative and helpful. We love the public storage.

This is an amazing place! Affordable and the staff is great. I just rented from them and I will definitely go back !

Kyle was such a big help! I had a storage unit here for about 3 years. I hadn’t been to the unit for about a year so when I went to cleared it out at the end of February I noticed a new employee Kyle. The last employee working was very rude so I was so relived to see a smiling face. Thank you Kyle for being you!

Due to Covid-19 it had let me to move out of my apartment until I get back on my feet. I was called by Kyle after I had made Reservations for Monday at Noon. He answered my questions and concerns with comfort. Jonathan is the representative that had walked me through the facility and my unit during my reservation check-in. He knew his Product knowledge of boxes for my belongings so I could make my big move on the following Saturday go according to plan. This is probably the only good experience so far in my Covid-19 setback. The fact Johnathan & Kyle made sure something went well in this pandemic. Thanks you guys!

Great facility and excellent staff!

I've rented a storage unit from this location twice now. Kyle who's helped me numerous times has been an absolute delight to work with. Always follows up with me and assists me when corporate unfortunately wouldn't. Still having trouble being able to make my payment online. Corporate has NOT been helpful at all! I had to pay over the phone twice, which they charge for because their site would not work on multiple computers I tried logging onto (not operator error). Kyle stepped up after he let me vent to him and got corporate to reimburse me the fee I paid over the phone. Kyle is the BEST. As for corporate Regional Manager has yet to even email or call me back and it's almost time for rent again. The team at the location is more than helpful. I would recommend them any day. Special "Thank you" to Kyle.

I found Public Storage on Google and saw they offered a $1 first month promo if I inquired online, so I set up my account on their website and shortly after I received a call from Kyle, the manager. He was super friendly, and made my space rental very easy and quick. Great service, clean facility, good prices, month to month contract, leaves me feeling happy :) Definitely recommend.

Storing has been a part of my life for the past 10 years. After leaving my old place because of bad customer service, I found this location. Kyle was super helpful in getting me into a space that fit all my goods, and showed me how to store my goods properly. He has a respectful, professional, and kind attitude. I wasn't expecting such great staff, but this is like night and day compared to other storage facilities. Couldn't be happier to with public storage.

Great experience at this Public Storage. Came in with a reservation for a unit and was welcomed by Kyle right as the office opened. The unit that we received had been vacant for a few days, and we got a great deal, saving us hundreds of dollars. Kyle showed us the unit and made sure any and all questions were answered. I really appreciate all the help and definitely would recommend this facility to anyone who needs a storage unit!

We just moved out of our 5x10 unit that we rented since December and Kyle was SO helpful as it was just my daughter and I moving everything out ourselves, and having rented a 16 foot Penske truck, which I have never driven one before, I was a bit nervous and worried that we would have a difficult time. Kyle let us borrow a hand truck to move our boxes and when we got stuck maneuvering the couch through the doorway, he assisted us with that. He also directed me as I was trying to maneuver the Penske truck around the corner to exit. It really made our day! Thank you Kyle for the great customer service! You are a true asset to the company!!!

Didn't know where to store my goods, came to this facility. Was greeted with a smile by Kyle, all my questions were answered. I wasn't sure what to use for my packing supplies and how to get my stuff there. Kyle was very knowledgable and made me feel comfortable with the unit I chose and the length of time I needed it. I would definitely recommend this facility to my family and friends.

Great, friendly staff! Very safe storage

Great location with good hours. Staff was helpful and knowledgeable. They had all the packing supplies I needed. One stop shop!

Kyle was very professional and helpful.

Kyle is awesome, he’s been great thru the whole process! Professional, helpful.

Easy access and very good service!

Kyle has been awesome! Always has a great attitude and provides excellent customer service. I would recommend this storage facility to anyone in need.

Miguel was very profesional and helpful

Miguel ,a good helper, thank you very much!

Miguel is very helpful and knowledgeable, made everything smooth and easy to move in and get going right away! Thank you Miguel!

Migel was very helpful and the experience was easy

Kat was friendly and informative and helped me when I really needed it. The storage unit I rented was clean, well lit and very well taken care of. I’ll recommend this Public Storage to all of my friends.

Always great customer service. Everyone is willing to go above and beyond to help customers with their specific needs. Would recommend then to anyone. Just wanted to take a moment to acknowledge Kat and the willingness to help not only myself but, anyone else always with the same courtesy, kindness, and professional manner. I wont be disappointed with them. I wouldnt go anywhere else. Thank you Kat.

Kat was very helpful and courteous, got me set up with the right size unit I need quickly

Update - service is still great! Cat really does a great customer service Great customer service, perfect unit, good price, and great boxes! Miguel was so great to talk to and had good suggestions

Is perfect Kate help me

Kat the manager at the Laguna Hills Public Storage on El Pacifico made my storage nightmare into a dream come true! Her fast and friendly attitude, along with some great suggestions on how to manage my storage made the chore of getting a storage unit easy. She helped me pick out the right size unit for my needs and explained how to size up if I needed to and how to save money doing it! Kat gave me a great deal with my first month for only $1! I was signed up got my key, my code, a lock, and I was outta there! I'd recommend this location to anyone needing storage. It has easy freeway and surface street access in a safe area. Budget rental is right there,they've got boxes, packing supplies, and the bathroom is clean and easily accessible.This facility is tidy and well kept. Being partially disabled myself I like the fact that this location, as far as I could tell, is all one story... no stairs or elevators. I thought storing my extra office stuff was going to be too expensive but thanks to Kat and public Storage I'll actually save money by having my supplies readily available and can buy my supplies in bulk. Thank You Kat! Great Job!

The complex is very clean and organized. (I have been looking for a facility where the establishment is run smoothly and efficiently.) Kat the manager is fantastic to work with. She made the whole process pleasurable. Her attention to detail and knowledge made signing up a breeze. If you are looking for a storage facility, I recommend this facility highly. Cheers,

Gotta put the junk somewhere...cheap !

Kat was great! Beautiful facility and just what I needed at the time I needed it. Everything worked out perfectly. Thanks.

Miguel was great! Super helpful in answering my questions.

Units and property are clean and tidy. We were helped by Miguel. He was very friendly,knowledgeable, and gave good tips. Definitely recommend Public Storage.

Kat made the check-in experience super easy. Will definitely refer to friends.

Kat is always very courteous and quite helpful with my questions. I think she a positive asset to Pub Storage.

Kat, kyle. These guys are awesome. Went above and beyond of my expetations!!!

Juan Miguel was awesome helping us find the great storage unit.

Kat was extremely helpful with signing me up with my new storage unit.

The rental process was very easy. Miguel was thorough and answered all my questions.

Kat helped us get our storage unit last minute and was just super helpful and a delight to work with! Would definitely recommend this location just because of the customer service!

Best location to store. Very pleased.

Kat, wonderful encounter every time. Good customer service and friendly smile.

GREAT Customer Service

Kat was awesome, explained everything, smiling through the whole process. Thank you Kat

Worst service ever. Managers and employees are incompetent, our unit was broken into multiple times. Nothing was done , constantly see tweakers creeping around the complex at night. A lot of theft goes on here and literally nothing is done about it. The gate has been completely broken and off the rack making it impossible to get inside.

Clean, quiet, and much cooler on hot days than I was expecting it to be. Would absolutely come back here again.

Just finished renting a 5x10 space and it was a great experience. Office staff is very nice and professional. Facilities are clean and felt like my stuff was safe. Would return if I needed stuff stored again at a fair price.

Miguel was great easy

Wonderful service at this facility with the manager Kat. Moving is very stressful but Kat made getting a storage a great experience. Thanks again!

Miguel was very helpful and knowledgeable! Great experience!

Miguel gives great service

My experience there was the best the manager cat she was very very helpful polite and answered all my questions I will recommend this location. To all my friends

Miguel was a great help. Ask for him!!

Miguel was very polite, professional, and helpful!! Thank you!

Miguel was very helpful in setting up my space! Reminded me to get the mattress bag for protection too!

Jazz helped us out she was above and beyond helpful great place to be at great prices and great service she was a wonderful person and we enjoyed talking with her pleasure to be helped by

Rides were borring but there was no line at the bathroom and the gift shop was unique.

Miguel helped me - Great service and easy check-in process!

Kat was very courteous and efficient in helping me rent a unit. She is truly an asset to the company!

Miguel has Great customer service

Kat provides great service

Kat in the front office is wonderful! She is so friendly, professional and helpful- she helped make an otherwise stressful moving situation a breeze. Thank you Kat! Very for your grateful for your kindness and because of your help, I highly recommend this location.

From the initial call with Susan to my visit with Kat, I give these ladies 5 stars!!! Easy, efficient, professional.. across the board!! Thank you

Great service from Miguel

My experience there it was very nice.!!! The manager cat, she was very nice.!! And de service is wonderful... I really recommended this place for everybody.

Jennifer was great! Excellent customer service. Thank you.

Fast, easy transaction. Both Kyle and Ashley got me set up very quickly with a storage unit. Definitely recommend this facility.

Quick and easy location! Great for all your storage needs.

Always efficient customer service! Friendly and helpful staff. Clean well kept facility. Kyle is energetic and eager to help in any way he can. Tenants are respectful to one another, all together creating a safe and welcoming atmosphere where u feel comfortable storing your personal belongings.

I had to rent a storage for my employer and after exploring all the options in the area decided to go with Public Storage at El Pacifico in Laguna Hills. Kyle was the person who handled the whole process and I can’t be happier with his exceptional service. Besides the additional extra tasks flying at him while he was helping me, he didn’t cut back on any details or the attention I needed. He went way above and beyond and offered more options than we needed while remaining helpful and courteous until we were all set and in position of our storage unit. Would have given him more than 5 stars if there was an option. Absolutely recommend this location! Excellent service!

Miguel was absolutely awesome. Smooth transaction and souped easy. Clean facility too.

Miguel provided excellent. He got me in and out fast. Thank you!

Kyle explained everything to me and that made it easy to sign paperwork and get my lock. Great customer service. Location is also great.

Miguel was very helpful and explained everything. He let me know about the boxes and lock that you sell which made things easier for me. I would definitely recommend using this facility.

Niguel was very helpful and polite. Thank you.

I am in the process of moving in from out of state and was assisted by Miguel. He was able to go above and beyond to assist me and make it less stressful for me. Having moved in the past from another state finding a storage place to my liking has always been a hassle. Not this time around!

It was a very pleasant experience dealing with Miguel when I went with other family members to rent a storage unit. He was friendly, knowledgeable, and extremely helpful in finding us just the right unit for our needs. We want to thank him for his assistance. Our experience at the site has been great so far and we have found the unit to meet our needs at a reasonable cost. Thank you.

Miguel is highly knowledgeable and very helpful. Due to the rains I had to change my reservation twice. Miguel was very accomodating. I have stored at this facility before. It is clean, well lit, and I feel safe storing my personal belongings there.

Love the area is safe and miguel is friendly very convenient prices are reasonable thanks.

My husband and I both handled signing up for a 10x10 at the El Pacifico Dr., Laguna Hills location. From some of the reviews we were a little concerned dealing with Miguel, but we found him straightforward, business like, and helpful. I went in to finish the contract and buy the locks. He had already shown my husband the unit but was helpful in showing it to me also. Miguel was thorough and explained everything I was signing and answered any questions I had. We will be moving our stuff shortly and I assume we will not have any trouble. The facility is older but is clean and a good price.

Jazz was a gem today and made my experience so enjoyable. I have had a few units with Public Storage in the past always taking advantage of the rates, but today was the fastest I’ve been in and out ever! I felt like all of my needs were met and I would recommend this storage to anyone looking. Thank you Jazz!

Great service

I had a great experience with this location. Although it is raining, Kat made the rental process enjoyable and easy.

The facility here seemed to be well kept and cleaned. Kat was professional and kind and made sure to get explain everything to me. Renting at this location was the best decision!

Miguel was great. So glad we picked this location. Great experience and great prices. Make sure to reserve online to get the best deal!

Miguel is very friendly and helpful! He goes out of his way to make sure costomer is happy! Very nice to know he is here taking care of everything!

Nice people ,comfortable facility.

Miguel has been a real pleasure to work with. He is always friendly and helpful. He knows the facility very well and does what it takes to keep it clean and everything in working condition. He is always pleasant and professional. Thank you for making me comfortable knowing my treasured belongings are in a safe place. ****11/09/18**** I would recommend storing at this facilty to my friends and family because of the knowledgable staff and their dedication to excellent customer service, and because it is a single story facility....there are no stairs or elevators, which makes moving much easier.

Miguel was awesome!! Very attentive, personable and courteous. You’re crazy if you don’t rent from here - clean, professional and great value!! Thank you!

Great service, thanks Miguel!

Awesome service Nice property.

Miguel was very helpful. Site has many sizes.

Miguel was very professional, kind and very helpful. He walked and explained all the process of the storage unit and the contract. He is an asset to the company. Thank you Miguel.

Miguel helpful nice

Lauren was very helpful and knowledgeable. I would gladly recommend public storage to everyone who needs a storage unit

Miguel is extremely helpful and very pleasant. He is a great asset to your company! 5 STARS!!!!!

Miguel was very patient and helpful.

Miguel was excellent at the onboarding process. Very professional and courteous. Very happy to do business.

We have been a long time customer since 2001 and I want to say that Miguel, the property manager, has been very helpful and wonderful to deal with. A special thank you to Lizanne!

Miguel was a great person to deal with. Very polite and pleasant

Kat was knowledgeable, fast and efficient!

Bro. Miguel is an awesome Manager for the community of Public Storage. Thenk you!

Excellent customer service! Very helpful and knowledgeable. Thank you as!

Miguel was extremely helpful to me when I rented a storage unit yesterday. He explained how the movers could easily unload the furniture, and how I could access it. He also gave me pointers on how to safeguard my keys when the movers unload. He explained thoroughly the hours of access and the best way to access my storage area.

Miguel is a really helpful person and he was all time really nice

So, last Saturday I rented a storage unit for my upcoming move. Then, 12 hours later while I was slumbering quietly, the facility suffered a horrible fire. No, I did not take this as a bad omen on my future plans, it was simply bad. Not for me, my concerns are with those who lost possessions. It's not something I wish on anyone. Needless to say, I needed a new unit. And Miguel was there to help! Kind and courteous, he walked me through the same steps from last week and I'm all set up. I know that corporate has their hands full in this rare instance, I'm sure the nerves are being tested by some, yet I've experienced some of the best customer service. This is how you run a company. Thank you for making sure all my issues will be covered.

Miguel was fantastic. He honored the prices I found online and showed me 3 separate units and let me pick which one suited my needs better. After searching online and calling other storage facilities, I found the best price and location for Public Storage.

Kat was so helpful and kind to me! I needed to see some units and she brought me around and showed me what I was looking for. I’m not moving for another month, but I will for sure come back to this facility to rent! Great customer service and clean facility!

Very professional and friendly service. Had very pleasant experience working with the manager here.

Very helpful and nice!

Feel very safe and comfortable dealing with Miguel at this location that manages it. He's been a sweetheart and I'm glad I can turn to him if I need help with movers or whatever it might be. Thanks Miguel😀

Do the medium storage units have light fixtures? If so, what kind? Florescent or incandescent? Thanks

If you dont mind having tour items not secure then go here. The tops to the smaller storage units are left open.

Miguel is wonderful! This is my second encounter with him and with public storage and every time it’s great customer service:) He walked me through the whole process and made moving so much easier. Thank you Miguel

Great service!

Miguel was extremely helpful, professional and accommodating!

He is awesome!

Excellent service! Fast and professional.

Miguel is awesome! He is a great asset to this company!

Miguel was outstanding and very professional.

Service is amazing here and they have an awesome grace period for monthly payments. It can be a bit hard to find but turn at the auto parts store and go straight back.

Miguel is very helpful.

Migel was very helpful, professional & courtesy. Thanks.

Gabriel is very helpful, explains things thoroughly, his follow up on things is outstanding and is the consummate professional. Will tell my friends about him

We all know moving is a nightmare!! Thankfully, there are men like Steve who make it work!! Thanks for all your help today!

I checked into a unit today 9/28/17. Miguel helped me and he was great to work with! Very nice, very professional. Location #24331 in Laguna Hills.

Very clean and well organized. Staff delivers great customer service.

Ashley and Juan have been a great help since day one, and the storage unit is a good size at a great price. The customer service here cant be beat and their prices are great.

Older but priced better.

The lady is very nice that works here....the man on the other hand, is horrible. He was unable to breakdown my payment and told me he did not need to prove me what I owed. No main office to complain.

Move-in and Move-in were very easy and straight forward using their online system. Their online payment system is also easy. The area is safe and there is a decent amount of space for trucks (but not a huge amount of space). The walls and doors of the storage units are not completely sealed between units and to parts of the outside so be aware that bugs can get in so don't have anything that might attract them.

Jude is an awesome guy and great help, unlike any other storage place, he makes you feel welcomed and speaks to you like a person should. Ive had my best experience here. Other places are like zombies without should who hate their job. Recommend coming here. - Antonio p.s. using my works account to give credit. i never do this

ASHLEY IS WHO I WENT THREW TO OPEN MY STORAGE UNIT,VERY HELPFULL, Gave me choices of units.

Ashley and Ronnie helped me find the right storage unit size and answered all my questions. They made the process super easy renting a storage unit and also followed up promptly which really helped during my move. Thank you !

Easy access and great customer service thank you Ashley!

Stop in at public storage need help Ashley and Ronnie are great they made me check in easy and treated me with great respect.

The staff was nice and very helpful. I was only upset by the insurance requirement that was NEVER stated until I signed up to rent the unit. Disclosure, disclosure, disclosure! I have reviewed this with my insurance company and can get it much cheaper through them but I was never given that chance because I did not know until it was too late!

Great service from Sean and Jude

awsome ashley is the best manager ever!!!!

Very convenient. Helpful and friendly staff.

Great service!!

Ashley was extremely helpful and nice. The whole process was quick and easy. Excellent experience.

Ashley did an amazing job

Ashley was a great sales person and a pleasure to work with. You don't find good customer service everywhere you go, but she was great.

Excellent very thorough instructions and offered great ideas and suggestion. Very pleased!

There are so nice people who help me.

Excellent accomodations and courteous especially Ashley.

Awsome and easy....thank you

Ashley is always so efficient and knowledgeable whenever I have a question or unit change. She makes it easy!!! Thank you....

updated review: I was excited to move in at an introductory rate of half off. My unit's door wasn't wide enough, so they upgraded me to a bigger unit, with a bigger price tag. I went from 60 bucks a month to 230. Literally overnight. They didn't honor my half off price either. I asked the manager to look at my price and call me. She said 3 different times she would talk to her boss and call me. No call, and the gentleman that works the front desk is not helpful, and not nice. Getting my stuff out of here asap. Don't waste your time or money.

Ashley provided the best customer service when I was moving in to my unit. She went above and beyond what I expected. Ashley makes "Public Storage" a very friendly place to do business.

It is always a pleasure working with Ashley, she is very knowledge and provides great service Thanks again!

Ashley was great she let us see several units. The customer service was great

Awesome staff. Great location.

Great customer service. Exactly what we needed! Thank you!

I came in to transfer into a smaller storage space. Mark was extremely courteous and patient in trying to find me the right location. I visit my unit frequently and he made sure my new unit was close the my old one. I was outside moving stuff from my 10by20 space into my new 10by5, he saw I was working and sweating like a dog. So he came out and brought me a bottle of water!! When I asked him for a second one he said he didn't have anymore that he had brought the one he had given me from home!!!! He said I could refill it in the office of need be. The location is old but the customer service here is top notch!!! Highly recommend it.

Nice storage facility. All the storage spaces are outside which make it easy to move stuff around. Mark and Jessica are very friendly in the office. Overall 5 star rating.

Ashley is the best!

Ashley was Amazing! Highly Recommend this property!!!

Great service. Easy move in. Thank you!

Super friendly and helpful, got all the help and information I needed to move in my stuff within 25 minutes!

Great service

Ashley is Always very helpfull I give her a 5 Star.

Very friendly and efficient service! Thank you Ashley :)

Aaron and Ashley were so helpful highly recommended great customer service!

Extremely satisfied with the attention to detail and professional service provided by both Ashley and Aaron. Both were friendly, courteous and very helpful throughout the whole process of renting a unit. The facilities are clean, tidy and well maintained. Would not hesitate to come back and do business again in the near future.

I loved it and ashley is the bomb

Ashley is excellent at product knowledge and customer service. She answered all my questions before I asked them. She was also friendly and efficient. I never had such a great experience renting a storage unit before. I also loved the option of finding a unit online & saving money, while expediting the in person paperwork process go even faster. -Annette

wonderful service

The staff there have been very kind and courteous. They made the signup very easy and painless! The facility is always clean and the grounds area spotless. I only wish the hours were extended to 10 or 11 pm.

This Public Storage was clean and well-maintained. The staff were friendly and helpful. When I need storage again in the future, I will return here!

Fabulous great customer service fast and prompt!!!

Ashley and Robert saved my bacon! I needed a place to store my valuables on an immediate basis, and with their help, the process was both painless and affordable.

Can't say I have had better service anywhere. Any problems I might have are addressed quickly and always with a smile. I will never store my stuff anywhere else.

Absolutely love the service from Ashley and the guys. Never to busy to answer a question, or show us a new unit If we need one. So glad we rented at this location!

A 5 star customer services center. The best customers service 4 my storage needs Thank you Ashley and Arron for expediting my storage needs.

Awesome favikity. Great customer service with Ashley.

Ashley Aarron was very helpful and knowledgeable in renting us a unit at this location. She made the whole process quick and easy.

Great service! Aaron was super helpful and dialed us in with quickness. Excellent service and a great employee. Thank You.

The storage facility was great- clean and easy to move furniture in and out since it is 1 floor. Aaron was always very helpful and friendly! If I need a storage unit again, I will definitely use this facility!

This place was just what I needed . Quick easy and reasonably priced. Aaron was a great help

Awesome experience. Aarons great

Excellent! A was great help!

great location. love the first floor units on the entire property. very friendly staff

I was helped by Aaron and he was super helpful and easy to talk to. I like that all the storage is on the bottom floor which means it is all very easy to access. Great service, Great space, Easy access.

Great access and really friendly staff! Love it and highly recommend for anyone needing storage.

Got set up very quickly by "A" Quang, a really nice employee. I had ordered one of the smallest units but A sensed I might need more space. He immediately showed me the unit I had ordered and then showed me another unit that had higher ceilings and would definitely fit more stuff. The difference in price was around $10/mo or so but definitely worth it. Had A not showed me that other unit, we would have been up a creek on move day. Very happy with the location and service. *** PT II: We just cleared out our storage space because we finally had space in our garage. The move out and customer service was as smooth as the move in. At one point, I couldn't get our 16 foot truck around a turn. Aaron, the property manager (I think), came out, helped show me best way to get out of the squeeze, then guided me all the way through the nearest exit. Just really friendly, quality staff. Good experience from move in to move out.

This is my first time lease storage. Location manager, Aaron, was great and VERY helpful to clearly explain all questions I had. He showed me all different size storage on different area and gave me advice how to arrange my stuff. I felt very comfortable making my storage choice at this location. Aaron made the process very easy and smoothly.

Aaron was very helpful and professional through the entire process. I had a great experience and would recommend the Laguna Hills location.

Abdullah was very helpful in getting me set up in a unit. I highly recommend this place.

Aaron was very helpful. The entire process was really easy and the rates are fair. Extremely helpful to have ground level storage, no riding elevators and running into everything!!

Very nice management ... Very helpful

Abdullah is helpul, professional and friendly. Also prompt and efficient.

We were first time storage unit-users when we got our space last week and both Aaron and Abdullah were very helpful in answering all our questions and explaining the process. We got a very good deal for the unit because we booked it online before going in, so I definitely recommend doing that if possible. The actual storage space was clean and easy to access. No issues, great experience!

Great customer service from Aaron would highly recommend!

Just got our storage unit today, it was super easy and cheaper than the units we have rented in the past. E quang (who i believe is one of the property managers) is very nice helpful and knowledgeable, also great at multi tasking (not only was he helping me he was helping other customers promptly as well). The units are very secured but easy for customers to access, sometimes it just good old fashioned customer service that makes the consumer happy (its hard to find these days). If you are looking for a unit -go here they have great deals and find a storage that fits YOUR storage needs not overcharging you for an oversized unit.

Excellent Service Aaron property manager explained everything easily understood Great attitude

I've always heard that renting storage space can be a daunting task! I did my du-diligence and found the best reviews and great price at this location. They are the only one that has long hours (6a-9p) and open 7 days a week. Aaron, the manager was so helpful in explaining the do's and don'ts and showing me around the place, I feel my things will be safe here and you can't beat the price. I'd highly recommend, in your research, to stop by and talk with Aaron, he's very knowledgeable.