Public Storage Self-Storage Units at 22221 Hathaway Ave, Hayward, CA

Great experience at this facility and Ann and Christa are thee best! Very helpful and knowledgeable when asked plus they went the extra mile for me to get me setup and off tobab great start! Gotta love receiving fun and excellent customer service!!! Thanks Ann and Christa for giving me a great experience during a stressful time for me!! 🙏😊

Mi experiencia con Adriana y Ann fue muy buena gracias son una personas muy educadas y amable gracias or su atención

Adriana : exelente personal me ayudó muy bien gracias por tener personal en español

I just wanted to say thanks to ANN at the Hayward hathaway public storage I needed a storage unit and she went above and beyond to make it happen and fast plus the location is always clean and no riff raff.Thanks ANN

"I recently had the pleasure of interacting with Ann at Public Storage, and I couldn’t be more impressed! Ann has such a warm and welcoming personality, always greeting customers with a big smile. Her positive attitude and professionalism make the whole experience enjoyable. She goes above and beyond to ensure that every customer feels valued and taken care of. If you're looking for great service, be sure to ask for Ann – she's fantastic!"

Adrianna and Ann went above and beyond. So welcoming. Amazing customer service great at explaining everything . Totally recommend them

This place is AMAZING. The customer service is top tier, the facility is well maintained, and the staff is incredibly friendly and knowledgeable! Ann took care of me each time I was in and she was an absolute delight to talk to and work with. She always goes above and beyond to make you feel welcome, accommodated, and at home. If you were looking for a sign, this is it. You won’t be disappointed!

Excelente servicio al cliente

Ann and Christa did an incredible job to resolve a problem for me. They went above and beyond to do the right thing for the customer.

The manager used to be Nicole, who was absolutely amazing! Now they have Ann. Ann lacks a basic customer service skills. She is not good under pressure. There was a rubbery attempt at the property and no one could access the property, including office workers. And Ann was there to meet people who were trying to access their storage units, as was I, with a truckload of furniture to unload. Ann was shouting at people who were asking what happened and when they will be able to access their units. It was clear she couldn't handle the stress of the situation and was irritated and rude.

Nicole is one of the best mgrs. you have , I wish you had a hundred more of her. I had spaces at other locations at one point and moved all of my stuff in to her location even though it is one of the worst setups ever but to be fair I know it was not built as a PS unit so PS cant change that without a total tear down and no one would do that.so Nicole makes the best out a silly problem.. The place is kept clean and when something is not working she is on it ASAP as I said you guys need one like her at all locations.I would tell anyone to go to her location. Update the fool's in the corporate office let Nicole get away she transferred to Florida. Lucky Florida. Good luck Nicole. Miss you

Justin and Marvin they were both supa nice n marvelous amazing service more n more ppl shud come em “ they are hilarious they make ur day real assert to this PUBLIC STOrge !!!! Keep up they great wk guyz😍🥰♥️

Justin and Marvin did a very good job taking care of me today! 5 star customer service from these guys!

I just purchased a storage today for the first time and I had a amazing experience I was welcomed in from the moment I walked in in a well professional manner the gentleman Justin was who took care of my service and literally was step by step taking me through helping understand the process and time frames and prices also and beside him Marvin also very warm welcoming both super respectful I will be telling all of my family and friends thanks to you very well trained employees thanks again for the great experience you need more workers like this at the Hathaway Hayward location very well done!!

Muy buen servicio, gracias Michelle x tu ayuda ,tienes un excelente servicio al cliente.

I came here for a storage unit and turns out the one I had was way too small and in an inconvenient location, Chris, the DM helped me by showing me diff units, pricing, took the time to listen to my needs for a unit. He spent a good amount of time to make sure I got the what I needed. I really appreciate Chris going above and beyond with excellent customer service and patience. Thank you Chris! I’ll definitely be referring this place to others and mentioning Chris.

Thank you so much. We working with the customer service Michelle she’s super nice. Thanks alot do you wanna edit the picture?

Nicole is great and very informative

Very clean; friendly, helpful staff; large rolling carts for moving "stuff"; air conditioned. I am very pleased

Tracie and Nicole were very helpful in helping me to rent a storage they were very knowledgeable and patient with all my questions ! Definitely would recommend

Nicole provided great customer service. She's very knowledgeable, friendly, and patient. Her vibe is pleasant and lively. Stop by and your the various rental units. She'd be more than happy to help you. I had a great experience. The property is clean and the sale price was right on time.

Nicole first of all was patient!!! She is knowledgeable, and a great help. She's the BEST. Thanks Nicole

Nicole was the best

Nicole y Justin muy buen servicio muy buena atención

Nicole is the hardest working employee that you guys have at this facility.She deserves a raise at least a couple dollars.She works hard.You should be proud to have her

Nicole was so helpful when I came to this facility . She showed me where my unit was and how to use the app! Thank you for such a positive experience!

I’m usually pretty disappointed when I come to public storage places because there’s hardly anybody ever there at the front desk but today when I needed it most I came to the desk and Nicole and Marvin were readily available to assist me in finding the right size box. I had a lot of hard times , looking for a box that could fit an awkward sized painting but I feel grateful that I found a box that perfectly fit through the help of Nicole and Marvin at Public storage located in Hayward. Thx Nicole and Marvin

Nicole was very professional and showed me how to use the app ...very satisfied

I’ve had a storage here for almost a year and every time i come in The manager Nicole is amazing always a very big help and great attitude makes sure the place is clean. Come here for your storage!

Nicole and Marvin are the best and got me handled and the upmost respectful and businesslike manner!! I Recommend You Come to the Hathaway Public Storage you want it done Right💪🏾💯

This storage facility is not at all secure. The fence facing A street is currently unlocked with a broken lock and the is another hole in the fence on the the back area that the management has not patched up since they opened up. People come and go with stolen property with hight frequency. Take your business and property elsewhere to ensure better security for your property!

Nicole and Peggy great customer service and very helpful

Nicole and Marvin they are so grea, t,helpful and professional thank you soooo much

Nicole was so very helpful with the app and finding my unit. She gave top-notch customer service. Thank you, Nicole

It was an easy process to sign up in person for a storage unit I needed. Got a good discount for the first month. Thank you Nicole for kindly helping me out!

Cecilia helped me book a reservation and I really liked her energy! Wonderful experience 👍🏻 give her a raise!

first time renting a space and Nicole made it effortless and she was very helpful in answering all my questions … amazing customer service thank you nicole - zena

Nichol was very helpful and friendly. Muchas gracias

Nicole was super helpful thanks

Nichole was super helpful and kind. She was able to answer all our questions and concerns. I am happy and grateful for her help . 10/10 service 😁👍

Nicole was wonderful and very helpful. She made this transition extremely easy

Ecxelente servicio Nicole and Michelle muy recomendable muy exlenets personas y con muy muy buena actitud de ayudar en todo lo que necesites

I was moving storage units from one in San Francisco and Cecelia and Nicole at the Hayward location on Hathaway helped me through the process. They were friendly and courteous, showing me all my options, and the facilities were clean and safe. I hope to be a tenant at this location for a long time.

Marvin and Nicole were very helpful in our rental process,they explained everything to make our visit quick,and efficient highly recommend!

Clean and safe mgr is friendly and efficient. A joy to deal with. All of the mgrs at all locations should be as good as Nicole and Lisa

I was shopping around for storage units, went to a handful of places and they were all OK, but this place was the cleanest, most organized. Prices are really great. Nicky and Nicole were awesome! Very helpful and explaining everything, walked me through some packing questions, and also walked me through using the phone app. Gave good vibes! 1000% recommend

Staff here are great! Cecilia walked my family & I around to look at the different sized units. She was super nice & very helpful. She made upgrading our unit a breeze. Nicole was also very helpful!

Nicole

Me atendieron Bien mi me puso me pusieron intérprete se portaron bien amables y me gusta la

Amazing Service and fast and so professional by Nicole. She is so awesome and also so helpful 🙏🏼

Property manager Lisa was soo helpful!! Although busy, she took time out to show us a new unit and check us out all while being the only person there. 5 star customer service!!

The staff at this public storage facility are some of the best that I have ever worked with in many years. Their commitment to ensuring the customer's needs are met is crystal clear, and they demonstrate this with every interaction that I personally witnessed. In particular, they are extremely fortunate to have Nicole and Tracie on your staff. They were great to work with and made sure that we were satisfied. HIGHLY recommended!!!!

Nicole & Tracie had excellent customer service the best ever highly recomend

Nicole was great 😃 ty

Indoor air control storage. Need code to access. Storage open until 9:00pm

Jackie was very kind and very professional, I highly recommend this public storage.!😁

I'm very Very , Happy with the service and attention this lady Nicole helps me with all the progress, she is definitely a Exelente and professional Perzon, thanks a lot

Thank you so much Mika for making everything fast and easygoing

Nicole was very helpful and courteous from start to finish and made the move in progress very easy. I will definitely recommend my other colleagues to come here for personal and business use.

Mika and Nicole help me and provided me with excellent service to get me going and on my way… highly recommend coming to this Public Storage if you need help getting a storage unit.

Public Storage personnel Nicole and Mika are outstanding !!! Outstanding Customer Service.

Nicole was very helpful for me in the whole move-in process and went above and beyond to get me all set up when I was ready to load things in my unit. She made sure that I knew how and where to access and also went over all of the amenities of the facility. Nicole keeps things very clean and organized and I would recommend this storage facility to anyone looking!

She is amazing she help us clearly everything thank you very much she is so kind

Nicole did a great job earlier this week, when I transferred from my existing storage into a larger space. Great customer service!

Mika provided me with excellent excellent excellent service.

Nicole & Jackie were amazing! Got me the best deal & we’re so great at interaction. Nicole is thorough, she will cover all your bases & questions! Wonderful service.

Nicole was amazing! Have been stressed about personal issues and issues with my storage and she helped me out and assured me everything was fine, excellent customer service! Thanks for making my day!

Nicole was nice

Nicole and Mika es una persona muy amable les agradezco mucho gracias

Couldn’t process payment or rental agreement online. Came in and was greeted my Nicole who gave me a smooth and easy experience! Also gave me a tour and how to get to my storage unit easier ! Also a plus that it’s clean and close to me !

Thank you for all the help both ladies Were very helpful and generous I will definitely recommend Public storage

I was helped by Nicole and she was so helpful and kind. She gave us all the information we needed and showed us to our unit. She made the process super easy!

I was helped by Nicole. Very helpful and friendly. She made the experience very quick and easy.

Nicole was great; superb customer service, super nice and helpful. Thank you

Nicole Ella nos atendió muy bien good customer service

Wonderful customer service provided by Nicole and Paula, very friendly and helpful!

Nicole consistently delivers exemplary performance, exceeding expectations in every aspect of her work. She consistently achieves and often surpasses her targets, demonstrating an unwavering commitment to achieving excellence. Her results are not only consistently exceptional but also delivered with efficiency and precision. In summary, Nicole is an invaluable asset to your organization. Her exceptional performance, leadership abilities, effective communication, adaptability, and unwavering work ethic make her a standout employee who truly deserves a raise. Her contributions have consistently exceeded expectations, and she has demonstrated her dedication to the growth and success of your organization. It is without hesitation that I recommend Nichole for a well-deserved raise, as she undoubtedly has a positive and lasting impact on your team and the entire organization. And Melvin, a key member of the team, has consistently demonstrated remarkable qualities that make him invaluable to the organization. His exceptional work ethic, attention to detail, and unwavering commitment to excellence have significantly contributed to the success of Public Storage. Melvin's proficiency in handling customer inquiries, problem-solving skills, and ability to maintain a positive and friendly demeanor are truly remarkable. His exceptional interpersonal skills create a welcoming environment for customers and foster long-lasting relationships. Melvin's dedication to going above and beyond to ensure customer satisfaction is truly praiseworthy.

Nicole and Robert were amazing to work with. Professional, friendly and efficient. I was extremely happy with their level of customer service.

Nicole did a good job helping me she showed me how to use the App and it was very easy and user friendly

I had been at my storage unit for over an hour alone getting things out of my unit . I noticed after I had already put everything back I didn’t see my lock . I opened my storage back up and it wasn’t anywhere in site . I was not about to take all that stuff back down looking for a lock so I noticed it had just hit closing time . I ran to the office and the door was locked but Micheal and Nicole was super nice and understanding about me buying another lock . I appreciate them so much because they actually didn’t have to open the doors for me . If I could give them 100 stars I would . Thank you both so much . Definitely made my day better

Great facility. Well maintained and clean! Easy to access. The staff, Nicole, was very nice and showed us around, how to access, and how to use the Public Storage app. We really appreciated how friendly and top notch the customer service was from Nicole and the team!

Nicole has helped me for today very good service

Nicole is great. She guide us thru the whole process. She is amazing person and a great asset to the company

We love this location. It feels very safe clean and secure. The staff is also so friendly and helpful. Nicole was amazing and so helpful with my elderly mother and I even though it was minutes before the end of her shift she went out of her way to help us. Thank you again Nicole!

Nicole and Latoya they are asome very friendly and helpful whit me

Very good attention and advice Nicolle

Nicole's good service

Excellent attention from Nicole

Never been More pleased with the help and concern and care about our welfare from a public storage Nicole was awesome she helped us with all the questions anything we had needed she helped us showed me the units went out of her way thank you Nicole

Nicole was very nice and I am comfortable with storing my belongings here

Nicky is wonderful and helpful. I am grateful for her customer service and this is a great place to store your stuff. Check it out.

Nicole, and Marvin were friendly, knowledgeable and competent. Thanks to them I had an excellent experience

I called many storage offices trying to make a decision. Public storage agent on phone was so impressively professional and patient answering my questions, to help me do price comparisons. I happily chose this one located in Hayward. Nichole was the staff there greeting me. She is super familiar and efficient with her job, and warm and professional. This location has brand new storage, two floors, with temperatures control. You will like this place and lovely Nichole.

Nicol was great help

Excellent service. Nicole was a great help and very enthusiastic to meet my needs. Would highly recommend

Very helpful customer service by Nicole. She was helpful in guiding us in the process of renting a storage unit. The place is very accessible and clean.

Nicole and Marvin are just super great! Very friendly and knowledgable. They make my move-in very smooth!

I am moving my mom across the country and had never rented a storage facility. Although there were some glitches due to software requirements for scheduling, Nicole and Marvin were champions at working through this with me. They were also very on top of things and called me when they noticed I hadn't moved in on the start date (the driver was still en route) - great, attentive customer service.

Good service

Marvin and Nicole are the best !! They helped me load in my things from my storage without even thinking I pulled my back muscle and made it so much easier . really thankful for you guys :D

Nicole has been very helpful in these past couple weeks while we work on the facility. She is one of the nicest associates we have encountered out of the many locations we visit.

Best customer service I have ever gotten from a storage facility staff! 100% percent recommend! Nicole and Marvin are amazing!

I am so glad I chose this storage, clean , good price and did I Mention Nikki. Kudos Today March 26, Nicole was so helpful as always. She is so professional each time I come. Thank you Nicole. 👏👏👏👏👏👏👏👏👏👏

Nicole, was very helpful, kind & professional.

Been storing my items here for about a year and I couldn’t be happier with Nicole and Marvin customer service. 🙂

Nicole and Marvin are so great! We are so happy we chose this location to store our items!

Great customer service. Very helpful with information.

I'm a person who asks ALOT of questions before making a commitment. Marvyn not only answered all of my questions with more than a one word response, but he did so without the 'come on dude...' vibe. The manager Nicole was hands-on to allay my concerns about security without me having to ask (literally walked with me! I mean a manager who actually manages🤯). Moving can be a very stressful ordeal. I'm happy to say that this was the best part.

Lisa and Marvin. Very Friendly and helpful Excellent job!

Marvin and Nicole were very helpful and assisted my every need! 10/10

3/3/23 I came into Public Storage to rent a storage unit. The customer service that the team member provided me with and even walking through the process of showing me a unit to get me ready for renting a unit when I move was great service. The team members have great understanding and a lot of patience, ☺️. They are very knowledgeable and friendly. I would recommend this location that is on Hathaway Ave on the corner of A" street, it's in a very good location across the street from Costco and right next door to a tire shop. They provide you with great customer service and very helpful.

Nicole very Friendly and helpful Excellent job!

Excellent customer service! Nicole a very detail orientated onsight personal. Beautiful job. 5 stars

Nicole was amazing. Very thorough and delightful to work with. She is surely a great asset and represents your company well!

Great thanks for the help

Nicole is very helpful and attentive to my needs. My rental application process went through very smoothly thanks to her. Highly recommended!

I had a great experience at this facility. Nicole was very helpful and attentive(: Would definitely recommend

Very helpful people thanks Nicole

I had the best customer service from Nicole. She’s friendly, professional and very attentive. She took the time to show me the available units on each floor. She was very detailed in explaining the process of entering the unit and all the safety features on the premise. Thank you so much Nicole for your help today. Your customer service skills is much appreciated!

Nicole a very capable and professional person made me feel comfortable and safe working with your company I APPRECIATE YALL THANKS

Great customer service and very helpful and knowledgeable of explaining details an A-Plus for me I recommend anybody to go to the public storage here in Hayward

Nicole and Marvin are awesome and amazing

Nicole is a very pleasant and professional property manager who took very good care of me. Thank you so much.

Staff is very accommodating.

So far so good. Everyone was extremely nice and accommodating.

Buena atención y muy limpio el lugar

Great service and great price. Special thanks to Nicole. She is really patient and informative.

Great friendly and knowledgeable customer service from Nicole and Peggy! Both were attentive and understood my needs! Love it here! The kind of service you are secure knowing your valuables are in good hands.

Awesome service from Peggy and Nicole that’s only reason I came here actually need to I went to another storage and I came back because of Peggy and Nicole

Indoor storage. App access.

AN EMPLOYEE BY THE NAME PEGGY TAYLOR HAS SUCH GREAT CUSTOMER SERVICE SHE IS A GREAT ASSET TO YOUR COMPANY

Peggy was the most helpful public storage representative I have encountered thusfar. She made me feel like my business is important to her. Public storage would be best served if Peggy were in the hiring department. She truly understands the meaning of customer service.

Had a great experience FINALLY from Nicole! Very sweet kind & very helpful with everything I needed help with! Glad I ran into her

Bennie has great customer service

I was helped by Nicole she was extremely helpful and kind

Nicole and Tristan were great and communicating and providing me with all my service needs. Great help and the property is clean and made for a comfortable storage space

Tristán and Nicole great customer service! Very helpful in showing us new storage space… super friendly!

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The staff are definitely friendly. But the loading bay is so damn small, and there are never any carts available. I would not recommend coming to this public storage.

Tristan was very attentive and helpful! Storage is clean, and provides all the merchandise you need for storage.

Excellent customer service by Tristan very secure location has climate control also which is cool definitely would check it out

Peggy and Marvin were a great help today, and made sure I was taken care of.

Best storage experience I have ever had- I have tried out over 10+ storage facilities in the area and this place by far has the best staff. They are all extremely helpful and professional and understand customer service.

Poco espacio para estacionamiento

DON'T RENT HERE, DON'T RENT HERE, DON'T RENT HERE!!!!!!!!!!! RIP-OFFS!!!!

Clean, modern storage facility.

The store manager at this location was amazing. Moving is very stressful for me, but finishing up my unit registration and moving my stuff in was the easiest part. She was very attentive, answered all my question, and nice!

Thanks Chelsea and Marvin

10/10, I was working with Jasmine and Chelsea who were extremely helpful in figuring out a cost-effective and flexible solution to helping relocate quite a few things.

5 stars for Marvin who helped my mom and I find a unit here at this location. He was very informative, helpful and went above and beyond to check off all the needs/wants we were looking for in a unit. Marvin was very patient, friendly, and called me back in a timely manner when I left a message regarding the reservation we placed. But just a heads up, the loading zone/area can get busy and tight because there's not a lot of space. You might get stuck if a car is parked behind you.

Average

While I was at this place of buisiness I think it’s just ran terrible but there was two lady’s one Nicole and one sharifa who were so nice and helpful then there’s this rude big lady who I think is the manager she’s just rude and nasty the bathrooms are always locked n the elevator never works it’s to expensive for that lil space n have people treat u however I’m going to be moving out asap

Evelin and Marvin, outstanding job!

Clean, accessible, secure. Manager Tristan was very knowledgeable, polite, helpful to explain and answer all my questions. He took the time to show us the storage units and guided us through the application process. We completed everything and we were out the door in less than 30 mins. Great initial experience!

You might want to think twice about this facility. I thought this location was going to be great since it was so new and clean, UNTIL I WAS BURGLARIZED. First, if you're on any upper floors, trying to park on the weekends can be tricky as the loading bay area (next to the elevators) is usually crowded or full. Also, in at least half of the trips I made over the last 6 months, at least one elevator is out of service. Another customer said she was there recently when both were out and she was unable to remove things from her storage (however I've never seen both out simultaneously.) But the biggest reason for my poor review is that this supposedly secure facility is anything but: I went to load some things in Saturday only to discover someone had been in my unit and stolen a number of items. Initially I was confused as to how they got access, but later I could see where they cut through the flimsy wire ceiling and climbed in. I reported it and was told they would create an incident report and they would also report it to the police and that they would follow up with me later this week. They asked about/suggested their insurance repeatedly, but I have coverage through my homeowner's plan, and this is hardly the point as some of the items taken are not able to be replaced. When I called today to follow up (I don't need to name names, some of the staff has been very friendly and helpful), the person in the office today needed to look into it: the information they had did not match the facts of the case. When they called back, I was told I should file my own police report (assuming they don't bother to call the police unless you buy their insurance). I am now a 5-hour drive away and had they told me this while I was there, I could have handled this in-person. I have also been told that my unit will not be repaired until I vacate the unit. They will let me move to another unit with an in-tact ceiling, but due to the large space and quantity of stuff there, I would have to hire movers again to move everything, because of course they won't help or pay for it. It's not like I actually thought they would offer to do anything to help me, I'm just frustrated that I now have to again spend my money and time if I want my property in a secured unit. When I asked about any additional steps being taken to ensure this does not happen to myself or other people, the staff member (who was clearly uncomfortable being in this situation), had nothing to say (other than sorry) when I asked about plans to increase or improve security in any way. So, what you need to know before you rent here (and probably other storage facilities): There is no one at the facility overnight, there are few cameras, and I've never seen any staff walking the corridors when I am there. "Security" is their office staff. The gate/door codes are meaningless as thieves can easily tailgate into the facility and get on the elevators with other people (or, anyone who rents there can easily access other renters' units the same way mine was broken into). The open ceilings are made of small-gauge hardware cloth/fencing material and is easily cut. (It's worth noting that they took the time to put the material back in place, presumably to avoid detection, so I'm assuming they are/were continuing to rob other units there and didn't want to alert anyone to their activities). At this point, if I have to hire movers and move all the contents of my house, I might as well move to one less prone to theft. In the mean time, all the apologies are pretty useless to me. Be careful what you choose to entrust Public Storage with.

Good customer service;

Great service fast. Tristan was very friendly and answered all my questions

Tristan was super helpful and courteous I enjoyed my experience and would highly recommend this location. Thanks for making it easy to store my belongings and furniture,

The property manager Shareefa was excellent. I have the best experience while renting a storage space. Gina and Shareefa customer service was great very knowledgeable and professional she made sure that I knew exactly how to access the property step by step. What stood out most about her is care to manage the property her sentimental words as I thanked her for her help and complimented her on her customer service was “because people lives are in here” which is so true. The compassion she has for being the property manager is excellent. I noticed the training she gave Gina as well to make sure Gina knew the system. She offered me services to make my life better. I wish her all the best for helping me through this transition.

This is the best place I've ever rented from in my entire life it's clean nice staff very helpful secure the property manager Shareefa Mobeen is awesome polite and very professional

Worst parking spots ever!!

Elevators were out and my unit is on the top floor. Shareefa (possibly spelled wrong, sorry) walked up the stairs with me to open the door and for that I am grateful.

Great service