Public Storage Self-Storage Units at 22221 Hathaway Ave, Hayward, CA

Mika provided me with excellent excellent excellent service.

Nicole & Jackie were amazing! Got me the best deal & we’re so great at interaction. Nicole is thorough, she will cover all your bases & questions! Wonderful service.

Nicole was amazing! Have been stressed about personal issues and issues with my storage and she helped me out and assured me everything was fine, excellent customer service! Thanks for making my day!

Nicole was nice

Nicole and Mika es una persona muy amable les agradezco mucho gracias

Couldn’t process payment or rental agreement online. Came in and was greeted my Nicole who gave me a smooth and easy experience! Also gave me a tour and how to get to my storage unit easier ! Also a plus that it’s clean and close to me !

Thank you for all the help both ladies Were very helpful and generous I will definitely recommend Public storage

I was helped by Nicole. Very helpful and friendly. She made the experience very quick and easy.

I was helped by Nicole and she was so helpful and kind. She gave us all the information we needed and showed us to our unit. She made the process super easy!

Nicole Ella nos atendió muy bien good customer service

Nicole was great; superb customer service, super nice and helpful. Thank you

Wonderful customer service provided by Nicole and Paula, very friendly and helpful!

Nicole consistently delivers exemplary performance, exceeding expectations in every aspect of her work. She consistently achieves and often surpasses her targets, demonstrating an unwavering commitment to achieving excellence. Her results are not only consistently exceptional but also delivered with efficiency and precision. In summary, Nicole is an invaluable asset to your organization. Her exceptional performance, leadership abilities, effective communication, adaptability, and unwavering work ethic make her a standout employee who truly deserves a raise. Her contributions have consistently exceeded expectations, and she has demonstrated her dedication to the growth and success of your organization. It is without hesitation that I recommend Nichole for a well-deserved raise, as she undoubtedly has a positive and lasting impact on your team and the entire organization. And Melvin, a key member of the team, has consistently demonstrated remarkable qualities that make him invaluable to the organization. His exceptional work ethic, attention to detail, and unwavering commitment to excellence have significantly contributed to the success of Public Storage. Melvin's proficiency in handling customer inquiries, problem-solving skills, and ability to maintain a positive and friendly demeanor are truly remarkable. His exceptional interpersonal skills create a welcoming environment for customers and foster long-lasting relationships. Melvin's dedication to going above and beyond to ensure customer satisfaction is truly praiseworthy.

Nicole and Robert were amazing to work with. Professional, friendly and efficient. I was extremely happy with their level of customer service.

Nicole did a good job helping me she showed me how to use the App and it was very easy and user friendly

Great facility. Well maintained and clean! Easy to access. The staff, Nicole, was very nice and showed us around, how to access, and how to use the Public Storage app. We really appreciated how friendly and top notch the customer service was from Nicole and the team!

I had been at my storage unit for over an hour alone getting things out of my unit . I noticed after I had already put everything back I didn’t see my lock . I opened my storage back up and it wasn’t anywhere in site . I was not about to take all that stuff back down looking for a lock so I noticed it had just hit closing time . I ran to the office and the door was locked but Micheal and Nicole was super nice and understanding about me buying another lock . I appreciate them so much because they actually didn’t have to open the doors for me . If I could give them 100 stars I would . Thank you both so much . Definitely made my day better

Nicole is great. She guide us thru the whole process. She is amazing person and a great asset to the company

Nicole has helped me for today very good service

We love this location. It feels very safe clean and secure. The staff is also so friendly and helpful. Nicole was amazing and so helpful with my elderly mother and I even though it was minutes before the end of her shift she went out of her way to help us. Thank you again Nicole!

Nicole and Latoya they are asome very friendly and helpful whit me

Nicole's good service

Very good attention and advice Nicolle

Excellent attention from Nicole

Never been More pleased with the help and concern and care about our welfare from a public storage Nicole was awesome she helped us with all the questions anything we had needed she helped us showed me the units went out of her way thank you Nicole

Nicole was very nice and I am comfortable with storing my belongings here

Nicky is wonderful and helpful. I am grateful for her customer service and this is a great place to store your stuff. Check it out.

Nicole, and Marvin were friendly, knowledgeable and competent. Thanks to them I had an excellent experience

I called many storage offices trying to make a decision. Public storage agent on phone was so impressively professional and patient answering my questions, to help me do price comparisons. I happily chose this one located in Hayward. Nichole was the staff there greeting me. She is super familiar and efficient with her job, and warm and professional. This location has brand new storage, two floors, with temperatures control. You will like this place and lovely Nichole.

Nicol was great help

Excellent service. Nicole was a great help and very enthusiastic to meet my needs. Would highly recommend

Very helpful customer service by Nicole. She was helpful in guiding us in the process of renting a storage unit. The place is very accessible and clean.

I am moving my mom across the country and had never rented a storage facility. Although there were some glitches due to software requirements for scheduling, Nicole and Marvin were champions at working through this with me. They were also very on top of things and called me when they noticed I hadn't moved in on the start date (the driver was still en route) - great, attentive customer service.

Nicole and Marvin are just super great! Very friendly and knowledgable. They make my move-in very smooth!

Good service

Nicole has been very helpful in these past couple weeks while we work on the facility. She is one of the nicest associates we have encountered out of the many locations we visit.

Marvin and Nicole are the best !! They helped me load in my things from my storage without even thinking I pulled my back muscle and made it so much easier . really thankful for you guys :D

Best customer service I have ever gotten from a storage facility staff! 100% percent recommend! Nicole and Marvin are amazing!

Nicole, was very helpful, kind & professional.

I am so glad I chose this storage, clean , good price and did I Mention Nikki. Kudos Today March 26, Nicole was so helpful as always. She is so professional each time I come. Thank you Nicole. 👏👏👏👏👏👏👏👏👏👏

Great customer service. Very helpful with information.

Been storing my items here for about a year and I couldn’t be happier with Nicole and Marvin customer service. 🙂

Nicole and Marvin are so great! We are so happy we chose this location to store our items!

I'm a person who asks ALOT of questions before making a commitment. Marvyn not only answered all of my questions with more than a one word response, but he did so without the 'come on dude...' vibe. The manager Nicole was hands-on to allay my concerns about security without me having to ask (literally walked with me! I mean a manager who actually manages🤯). Moving can be a very stressful ordeal. I'm happy to say that this was the best part.

Lisa and Marvin. Very Friendly and helpful Excellent job!

Marvin and Nicole were very helpful and assisted my every need! 10/10

3/3/23 I came into Public Storage to rent a storage unit. The customer service that the team member provided me with and even walking through the process of showing me a unit to get me ready for renting a unit when I move was great service. The team members have great understanding and a lot of patience, ☺️. They are very knowledgeable and friendly. I would recommend this location that is on Hathaway Ave on the corner of A" street, it's in a very good location across the street from Costco and right next door to a tire shop. They provide you with great customer service and very helpful.

Excellent customer service! Nicole a very detail orientated onsight personal. Beautiful job. 5 stars

Nicole very Friendly and helpful Excellent job!

Nicole was amazing. Very thorough and delightful to work with. She is surely a great asset and represents your company well!

Great thanks for the help

Nicole is very helpful and attentive to my needs. My rental application process went through very smoothly thanks to her. Highly recommended!

Very helpful people thanks Nicole

I had a great experience at this facility. Nicole was very helpful and attentive(: Would definitely recommend

I had the best customer service from Nicole. She’s friendly, professional and very attentive. She took the time to show me the available units on each floor. She was very detailed in explaining the process of entering the unit and all the safety features on the premise. Thank you so much Nicole for your help today. Your customer service skills is much appreciated!

Nicole a very capable and professional person made me feel comfortable and safe working with your company I APPRECIATE YALL THANKS

Great customer service and very helpful and knowledgeable of explaining details an A-Plus for me I recommend anybody to go to the public storage here in Hayward

Nicole and Marvin are awesome and amazing

Nicole is a very pleasant and professional property manager who took very good care of me. Thank you so much.

Staff is very accommodating.

So far so good. Everyone was extremely nice and accommodating.

Buena atención y muy limpio el lugar

Great service and great price. Special thanks to Nicole. She is really patient and informative.

Awesome service from Peggy and Nicole that’s only reason I came here actually need to I went to another storage and I came back because of Peggy and Nicole

Great friendly and knowledgeable customer service from Nicole and Peggy! Both were attentive and understood my needs! Love it here! The kind of service you are secure knowing your valuables are in good hands.

Indoor storage. App access.

AN EMPLOYEE BY THE NAME PEGGY TAYLOR HAS SUCH GREAT CUSTOMER SERVICE SHE IS A GREAT ASSET TO YOUR COMPANY

Peggy was the most helpful public storage representative I have encountered thusfar. She made me feel like my business is important to her. Public storage would be best served if Peggy were in the hiring department. She truly understands the meaning of customer service.

Had a great experience FINALLY from Nicole! Very sweet kind & very helpful with everything I needed help with! Glad I ran into her

Bennie has great customer service

I was helped by Nicole she was extremely helpful and kind

Tristán and Nicole great customer service! Very helpful in showing us new storage space… super friendly!

Nicole and Tristan were great and communicating and providing me with all my service needs. Great help and the property is clean and made for a comfortable storage space

ok

The staff are definitely friendly. But the loading bay is so damn small, and there are never any carts available. I would not recommend coming to this public storage.

Tristan was very attentive and helpful! Storage is clean, and provides all the merchandise you need for storage.

Excellent customer service by Tristan very secure location has climate control also which is cool definitely would check it out

Peggy and Marvin were a great help today, and made sure I was taken care of.

Best storage experience I have ever had- I have tried out over 10+ storage facilities in the area and this place by far has the best staff. They are all extremely helpful and professional and understand customer service.

Poco espacio para estacionamiento

DON'T RENT HERE, DON'T RENT HERE, DON'T RENT HERE!!!!!!!!!!! RIP-OFFS!!!!

Clean, modern storage facility.

The store manager at this location was amazing. Moving is very stressful for me, but finishing up my unit registration and moving my stuff in was the easiest part. She was very attentive, answered all my question, and nice!

Thanks Chelsea and Marvin

10/10, I was working with Jasmine and Chelsea who were extremely helpful in figuring out a cost-effective and flexible solution to helping relocate quite a few things.

5 stars for Marvin who helped my mom and I find a unit here at this location. He was very informative, helpful and went above and beyond to check off all the needs/wants we were looking for in a unit. Marvin was very patient, friendly, and called me back in a timely manner when I left a message regarding the reservation we placed. But just a heads up, the loading zone/area can get busy and tight because there's not a lot of space. You might get stuck if a car is parked behind you.

Average

While I was at this place of buisiness I think it’s just ran terrible but there was two lady’s one Nicole and one sharifa who were so nice and helpful then there’s this rude big lady who I think is the manager she’s just rude and nasty the bathrooms are always locked n the elevator never works it’s to expensive for that lil space n have people treat u however I’m going to be moving out asap

Evelin and Marvin, outstanding job!

Clean, accessible, secure. Manager Tristan was very knowledgeable, polite, helpful to explain and answer all my questions. He took the time to show us the storage units and guided us through the application process. We completed everything and we were out the door in less than 30 mins. Great initial experience!

Good customer service;

You might want to think twice about this facility. I thought this location was going to be great since it was so new and clean, UNTIL I WAS BURGLARIZED. First, if you're on any upper floors, trying to park on the weekends can be tricky as the loading bay area (next to the elevators) is usually crowded or full. Also, in at least half of the trips I made over the last 6 months, at least one elevator is out of service. Another customer said she was there recently when both were out and she was unable to remove things from her storage (however I've never seen both out simultaneously.) But the biggest reason for my poor review is that this supposedly secure facility is anything but: I went to load some things in Saturday only to discover someone had been in my unit and stolen a number of items. Initially I was confused as to how they got access, but later I could see where they cut through the flimsy wire ceiling and climbed in. I reported it and was told they would create an incident report and they would also report it to the police and that they would follow up with me later this week. They asked about/suggested their insurance repeatedly, but I have coverage through my homeowner's plan, and this is hardly the point as some of the items taken are not able to be replaced. When I called today to follow up (I don't need to name names, some of the staff has been very friendly and helpful), the person in the office today needed to look into it: the information they had did not match the facts of the case. When they called back, I was told I should file my own police report (assuming they don't bother to call the police unless you buy their insurance). I am now a 5-hour drive away and had they told me this while I was there, I could have handled this in-person. I have also been told that my unit will not be repaired until I vacate the unit. They will let me move to another unit with an in-tact ceiling, but due to the large space and quantity of stuff there, I would have to hire movers again to move everything, because of course they won't help or pay for it. It's not like I actually thought they would offer to do anything to help me, I'm just frustrated that I now have to again spend my money and time if I want my property in a secured unit. When I asked about any additional steps being taken to ensure this does not happen to myself or other people, the staff member (who was clearly uncomfortable being in this situation), had nothing to say (other than sorry) when I asked about plans to increase or improve security in any way. So, what you need to know before you rent here (and probably other storage facilities): There is no one at the facility overnight, there are few cameras, and I've never seen any staff walking the corridors when I am there. "Security" is their office staff. The gate/door codes are meaningless as thieves can easily tailgate into the facility and get on the elevators with other people (or, anyone who rents there can easily access other renters' units the same way mine was broken into). The open ceilings are made of small-gauge hardware cloth/fencing material and is easily cut. (It's worth noting that they took the time to put the material back in place, presumably to avoid detection, so I'm assuming they are/were continuing to rob other units there and didn't want to alert anyone to their activities). At this point, if I have to hire movers and move all the contents of my house, I might as well move to one less prone to theft. In the mean time, all the apologies are pretty useless to me. Be careful what you choose to entrust Public Storage with.

Great service fast. Tristan was very friendly and answered all my questions

Tristan was super helpful and courteous I enjoyed my experience and would highly recommend this location. Thanks for making it easy to store my belongings and furniture,

The property manager Shareefa was excellent. I have the best experience while renting a storage space. Gina and Shareefa customer service was great very knowledgeable and professional she made sure that I knew exactly how to access the property step by step. What stood out most about her is care to manage the property her sentimental words as I thanked her for her help and complimented her on her customer service was “because people lives are in here” which is so true. The compassion she has for being the property manager is excellent. I noticed the training she gave Gina as well to make sure Gina knew the system. She offered me services to make my life better. I wish her all the best for helping me through this transition.

This is the best place I've ever rented from in my entire life it's clean nice staff very helpful secure the property manager Shareefa Mobeen is awesome polite and very professional

Worst parking spots ever!!

Elevators were out and my unit is on the top floor. Shareefa (possibly spelled wrong, sorry) walked up the stairs with me to open the door and for that I am grateful.

Great service

I give this location 5 stars ⭐️. They helped make my grandmothers moving experience as easy as possible. Anyway we needed to be accommodated they would make sure it happened. I would like to shine the spot light on Shareefa Mobeen. She is the associate we worked with directly. Thank you so much for making us feel more than customers and more like a family. In dealing with moving we have been dealing with numerous company’s and good customer service is not as common as one might think. Shareefa Mobeen definitely made Public Storage stand out. I never write reviews. This is my first one in my adult life. I felt that in this case one was needed. Thank you.

Shareef is the BOMB...very nice and professional...walk me through everything and I'm very comfortable with her attitude....nice person to work with...

Very pleased with Claudia and Shareefas service. Thank you.

Shareefa made this whole process so easy she is highly knowledgeable about her trade and location and definitely deserves to be acknowledged

I came in i was all over the place i didnt know what size storage i need it i didnt even know i was talking to the manger but she helped me get through it she asked how much stuff i was putting in the storage i told hwr i had three rooms amd she got me the right space....... THANK YOU SHAREEFA I REALLY APPRECIATE THE HELP AND I WOULD COME BACK HERE IF I EVER NEED HELP Again

I had an excellent experience here. Shareefa the property manager was incredibly helpful and was able to explain everything to me so that i was able to make a really informed decision on what storage unit was best for my needs. The premises was also very clean and it was obvious that they maintained the area very often. 5/5

This storage is affordable, and I’m so very thankful for their staff named Shareefa who has excellent customer service and is very helpful, I truly appreciate her.

I was excited they open a brand new storage building by my parents home I went in not expecting to rent one right away im the process of redecorating my childs room and need a temporary storage to store some old baby furniture. I have never rented a space before. I went in and met Ms. Shareefa and she was a delight and she showed me around explained how the process works when having a storage. She was very sweet and knowledgeable

Great customer service by the Manager of this storage Ms. S. Mobeen. Very knowledgeable about her property and has a beautiful attitude and very helpful. I'll recommend to anyone one who needs a storage. GOD BLESS HER FOR HER SERVICE.

Migdalia has been great help and took the time to help me understand everything. She even took the time to listen and let me vent. Great employee thank you so much Migdalia

Shareefa, was very helpful in helping me decide what size storage to choose and gave me a great rate. She was very courteous and professional and made the experience even more simple then it already was. I’ve never thought that anyone outside of food service and taxi service workers deserved a tip until now. If I could give more then 5 stars I would. Service with a smile and people who go above and beyond are hard to come by nowadays but Shareefa definitely exceeded the efforts of most. Thanks again!!

Received great service from Shareefa. She is awesome. Made it easier for me. The place is clean and they give you everything you need to move your stuff. Thank you.

Sharerfa and Kyle made it super easy and simple on helping out with my first storage rental.

Shivawn is great. Very helpful.

Great place to get a storage without any hassle.in and out .the workers were awesome answered every question I had before I even asked it.made me feel real welcomed and I recommend this public storage on Hathaway in hayward.

Awesome service outstanding assistance. Shivawn thank you for your help.

Shivawn was great . Thanks for the help.

I want to thank Evelyn, who’ve contacted me directly and guided me thru the rental process & answered all my concerns, made this very easy. Super excellent customer service.

Shareaza and Kyle were great help.

Andrea and Kyle full of energy and very helpful

My experience at public storage was amazing with Andrea , she was really helpful with my friends storage

Andrea and Shareefa are a very big help. Good energy

Shareefa was so kind and patient that it made my experience a great one as a first time storage unit user. She walked with me to find a accessible storage unit instead of just pointing me to the direction of where she thought the unit was great customer service!!!!

Bree and Shareefa are great! Location is so nice!

Absolutely pleased with my experience at this location. Shareefa made my move in as smooth as possible and went above and beyond to accommodate my last minute reservation. Too bad all customer service isn't this great. Two thumbs up!! Highly recommend this location!

ShAreefa and kumar excellent customer service

Bree is always so great thank you for all your help!

Shareefa and kumar were very fast and helpful and informative my experience here was first class I highly recommend this new location to anyone wishing to leave feeling confident and secure with there treasures stored

This facility is brand new and Nikki and Jackie in the office are awesome, they are very helpful!

Shivawn and Bree took care of me. The property is new and spotless.

It was a pleasure working with Jackie. She is very helpful and knowledgeable of her business. Great customer service and very attentive. The facility is new but its very clean and organized.

Brand new and clean! & Nikki & Jackie in the office are great and very helpful !! Thank you !

Very good at showing me the units.