Public Storage Self-Storage Units at 1705 Kirker Pass Rd, Concord, CA

Basir- very professional and willing to take the time to explain all options.

Watch out for outrageous and unfair rate increases! I rented an 8x8 unit for $44 a month in March, was assured it wasn't an introductory rate and that it would remain the same. I even have a contract confirming this. Now, just five months later, I've been notified that my rate will skyrocket by 260% to $114 in August! When I called, they said there was nothing they could do. I feel deceived into renting from them. I plan to move out, even if it costs me extra, because I refuse to deal with such a dishonest operation.

Nasir was very courteous.

Basir the manager the customer service was good 👍🏾

Nasir was great. He provided exemplary service, answered our question and provided solutions to our inquiries.

The Manager Basir, Great person ,very helpful and knowledgeable

We've been there for several years...just got too expensive... our rate went up in the $700.00 per month... insane! Adios...they should also reconsider their access times...9:30am is super inconvenient.

Five stars for the property manager Layla. She goes above and beyond in customer service, and has an awesome personality!

Basir was incredibly helpful. Was very kind in explaining how things work and walked me through installing the app. 10/10 recommend this storage place!

Basir the Manager provide excellent customer service highly recommend this property

Layla is very helpful with any issue dealing with the units

Basir was very friendly and flexible! I am so thankful it was an easy process. Great customer service:)

Basir, the property manager was very helpful and efficient. I was in and out of there in no time, and got a very good deal on my storage unit. I highly recommend this location.

Excellent customer service from Basir quick, freindly and helpful he is such a nice person highly recommend this faciltiy

My girlfriend and i have had a unit here for many years and love it great location.great prices.clean.safe great office and gate hours friendly and helpful staff infact we recently got so much help from Layla thanks to her we were able to find a larger unit here that suit our. Current needs So grateful thank Public Storage and Layla 😊

I had great experience with the Manager Basir, he not only spoke my language but also took the time to understand my needs and resolved my issue efficiently, I’m appreciative to his help and positive outcome, I would recommend this storage it’s safe place to store your belonging.

I have been a customer since 2015 I have always loved this location for multiple reasons Best Prices, safe, clean and I have always had best experiences with all staff at this location over the years but I do have 2 favorites in past it was Chris and in present it is Layla she is truly a hidden gem she always goes above and beyond takes time to explain things walk you through process ect. and is always so friendly, helpful and caring , she works hard at keeping site clean and safe for all tenants and future tenants. I am grateful beyond words at how much her help has meant to me 🙏 Thank you Layla & Public Storage 🧡

Great customer service from Basir. Fully explained storage rental questions i had.

This public storage is a great place to store your belongings Basir the manager is very friendly and is always there if you need help with anything he is always checking up to make sure everything is ok and always very courteous. They have great security and feel that my belongings will be safe until I’m ready to move them into my home. I would definitely recommend this location.

Betsir was very helpful and answered all my questions. Appreciated his flexibility and patience. Recommend!

Básir, provide excelente customrr service,,one of the best manager,,

No staff on duty the phone number they provide is an old number and no longer associated with this site poor customer service

Amber and Layla are very professional and give excellent customer service and are truly helpful and give excellent customer service!

Worst place can’t even get help when employee is suppose to be here I use to rent when was ygnacio valley they were great now has gone down also on their gate to try and exit is old info they told us call public storage not affiliated anymore what a nightmare trying to help a friend you think they would have fixed when took over business

Basir helped me transfer units and I recommend him and this facility.

I walked into Public Storage and Una and Basir were great to me. Help me very well. Gave me bottled water made me feel right at home. Excellent place.

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Today I contacted the Ygnacio Valley Mini Storage, on behalf of an 88yr old elderly person who has been in the hospital for weeks. They had received a notice of lien for a storage payment due 6/1/24. I spoke to a manager that demanded payment for June and July. Unfortunately, we do not have access to her funds and the family lives out of the country. I asked if we could have the family member (that is in Thailand) could make the payment online. Manager said no, cash or cashiers check only. I asked if we paid the full $706.00 for June & July now and we moved everything by 7/5 would they prorate the month of July, considering the circumstances. He said they will not discuss anything like this until the balance is paid in full. Meanwhile, the elderly person has been paying on time for years and years. There was no compassion for their long time customers. I will never use this storage company. And anyone that does, better make sure their loved ones have access to funds and the space or they could end up losing family possessions.