This is the worst storage company I’ve ever used. I literally moved all my things out right after I had my son barley able to walk so it would be on their time. Then they put their own lock on my unit even though everything was paid up and moved out then they decided that as long as the lock is there they will continue to charge me for an empty unit. I begged them to please remove the lock that I had no way of transportation to get back there just to take a lock back off of it and they said they are a corporation and they won’t do that. Smh I had the smallest unit and somehow they are now trying to charge me over 500$ for a unit I’ve already moved out of. I even notified them a month in advance we were moving out but yet they are still trying to find a way to steal any money I have why I’m trying to care for my newborn. This is crazy this company has no compassion or humanity what so ever! I would never recommend this place now the people are horrible there. And not to mention they are literally having several people call me at the same time harassing me forcing me to keep an empty unit. It’s so stressful I can’t stop crying. Smh I’ve ended up back in the hospital twice with my newborn because they are stressing me out so much my blood pressure is hitting 200 over 145 now. I can’t believe this.
Andrea delivered excellent customer service!
I've used this place twice and would rent again if I should need to, The first time I was treated very well by the manager, a Young Lady who was very nice and looked around The propertyregularly. If you were at risk of being late to leave she would check the property and give you a heads up so you're not late.
The second time they have a new manager, David. He is a really no nice young man, friendly and knowledgeable, he goes the extra mile to make sure you feel welcome and keeps the property clean and secure doing his rounds and checking to see if everything is going well. I got to know David and I think of him as a friend. Great place to keep your things when they won't fit where you are.
⭐⭐⭐⭐⭐👍🔐🎯
Great customer service the dude Aaron up front is chill and always with a great positive attitude so for that the least I could do is post a good review
David was amazing! One of the best customer service experiences I've received. He made things so much easier and was a great help.
David is the best employee!
I just transferred from one unit to another and Aaron helped me out. Every time I’m there I see him and he’s always asking me how I’m doing and definitely takes pride in his job anytime I’ve ever needed anything he has helped me out and made my experience in public storage awesome. If only every business, had somebody like this. I can’t imagine a better candidate for the job.
The manager here helps me with any questions may have.
Keeps the place clean and always working doing something to make it a better storage .
Thankyou
5 stars
Awesome place , killer customer service , and In my situation David has been more More than helpful in every way, employees like him make me want to come and tell others about your location !!
David was very professional and gave me really good service
David is so pleasant to work with! He helped in my same day transfer on a Saturday!!
He’s so awesome!!
Nice people and clean storages and very secure place to storage personal belongings and cameras secure
David is a helpful hard worker. He is making a difference at this location! Keep this guy at all cost Carmichael!
David at this location made our experience extremely easy and seamless. We were on a time crunch but he made sure everything was set up quickly and accurately. It’s nice to have the peace of mind he gave us.
8/2/24
No one is ever in the office and it is hard to speak to a human being No one ever answers the phone. They gave us a bad lock to lock our storage and we could not get anyone to help us. U-Haul is a better choice we were able to rent a truck and have great customer service available to us and our lock was free of charge.
Dave is great. Thanks bud for your knowledge.
Andrea was incredibly efficient and helpful getting me into my space, 5 stars all around🙏
Zain is the best!
Friendly and informative
I just wanted to say very nice things about David and Andrea at this location. These two are so nice and help you a lot ! They are also very patient with any questions you may have . I truly appreciate them both ! Thank you very much !! :)
David help me with everything and assist with all my needs
David is the new guy in charge here at pubic storage on Fair Oaks in Carmichael and of all the managers that i have delt with over the years renting a storage unit here he is by far the friendliest. He is always out on the grounds working on something and this place looks the best that it has looked in years. Public Storage needs good managers like David that work hard and that takes his job serioulsy and hopefully they keep him around for many years to come.
Matt Stohl, Unit I 576
I was cleaning my storage unit and came across a gentleman named david and was very friendly thank you for having a very hospitible employee.
Came in to inquire about a unit. Tiffany was most helpful and friendly. Thank you so much for the information.
Arron was really helpful and was very professional
David gave excellent service, kind and friendly!🤩
Went in last minute and David was able to help me find the perfect unit for me. Great customer service from him. Really glad he was able to help me out!
The way David behavior of the people everybody will love it sense. First time will use the sister Rich Forever like me and my partners. Thank you so much for the management.
Great service very friendly
Office lady named Aundrea is really nice and gave my 5 star service.
Billy was the best in the business!!!
My grandma Had a reservation for property across the street and Jackie got her at this property and was so amazing. Thank you jackie.
Belly, is an awesome gentle he went further and byond trying helping switching from my older small unit to the new one. The office was clean and smells nice, really good and safe place. Another thanks to belly!
Had the pleasure of working with Tori ,a delightful young lady. She was helpful, expedient and a true customer service oriented person. You should please employee more individuals such had her. Thank you so much.
This is my first time ever renting a storage space and Aaron really made it easy for me and he was so nice and patient with me he was such a big help to me.
Thank you so much Aaron
Selena, was amazing and helped me with a challenging navigation situation inside the facility. She was awesome. Look forward to working with her again.
Excellent customer service! easy process, good deal, clean units… Selina was very helpful, even when I arrived kind of late/end of a very stressful day, she made things fast and easy.
It's hard to drive around inside this place coz not enough space to turn my truck around this place
Today Tori and Marcus did a great job about helping me today with my rental. I really appreciate their professionalism and excellent help with my storage unit.
Selena was super friendly and set up was quick!
Exceptional Customer Service Manager at Public storage Selena
I recently had the pleasure of interacting with Selena the Customer Service Manager at Public Storage, and I must say, the experience was nothing short of exceptional. From the moment I walked in, I was greeted with a warm smile and genuine enthusiasm, setting the tone for the entire interaction. Selena exemplified professionalism and attentiveness throughout our conversation. She listened carefully to my needs and concerns, offering personalized solutions tailored to my specific situation. Her deep understanding of the storage industry and the company’s policies was evident, as she was able to address all of my inquiries with confidence and clarity. What truly set Selena apart was her unwavering commitment to customer satisfaction. She went above and beyond to ensure that I felt valued and appreciated as a customer, taking the time to follow up on our discussion and ensure that I was completely satisfied with the resolution. Furthermore, Selena demonstrated exceptional communication skills, explaining complex concepts in a clear and accessible manner. She patiently walked me through the rental process, ensuring that I understood all of the terms and conditions involved. In addition to their professionalism and expertise, Selena exhibited a genuine passion for helping others. Her friendly demeanor and positive attitude created a welcoming atmosphere, making me feel comfortable and confident in my decision to rent a storage unit from Public Storage. Overall, my experience with Selena at Public Storage was outstanding. Her dedication to providing exceptional customer service sets a high standard for others to follow. I would not hesitate to recommend Public Storage to anyone in need of storage solutions, knowing that they will be in excellent hands with Selena leading the way. Thank you so much!!!
Selena at Public Storage has given me the best customer service ever!
Selena was amazing, she went above and beyond and was all smiles and definitely went that extra mile, very much appreciated ❤️
Selina at the front desk was absolutely the reason I do business at the place. From day one she was warm and welcoming and made us feel at home during a very stressful time in my family's life. She even made our children feel special. She was attentive and she absolutely went above and beyond to make sure that I was so comfortable with putting my precious items in this storage facility, while we transition to a new home. I can't sing her praises anymore but go in and you will see what I am talking about. Thank you for the best experience and I wish you well.
Selena was very friendly and helpful. Show us all the units on sale and the sizes we needed. I will come here again and recommend this place to friends and family.
Selena great service and very professional and she was very happy attitude
Selena excellent customer service and very patient
Selena was very helpful, polite and successful with my request. Thank you Selena, you are the best!
I appreciate the customer service at this location it’s not very often you run into a employee that goes above and beyond for customer satisfaction but Selena did just that I’m going through a very difficult time at the moment losing my dog of 16 years and currently going through a divorce but for a second in that office it felt like I could breathe again she was so compassionate and concerned she even walked me through the process step by step with a smile on her face I really hope god blesses her sweet heart we need more Selena’s in this world im very satisfied with my unit and public storage finally a step in the right direction!!♥️
02/23/23:
So, after booking reservation for my unit, I was graded with great customer service and hospitality. Very friendly staff very informative staff members Selena was very helpful. Great customer, service skills, Selena Was able to give me everything I needed. Thanks.!!!
I come to get auctions from this location and Selena was very Pleasant . Very helpful and very generous and kind . I recommend this storage facility just based off of my experience with Selena . Really appreciate her .
Great staff, very professional and courteous. I would rent here again when needed.
Just want the company to know what a very good company representative Arron at your Carmichael, CA. Location has proven to be. Arron's assistance with our unit rental was above really great.
I didn’t know where I was going to rent , I’ve been having such a hard time with moving and I stopped at this location and wow ! This young lady was so welcoming from the jump , took me out to see a unit asked me what I was storing seemed genuinely interested in knowing how she could help me and get me the best deal . Such a sweet soul ! Public Storage is very lucky to have her. She will be the reason I become a loyal customer here ! Thank you Selena.
Selena is the greatest lady in the world she amazing and needs a promotion! She had the best customer service very polite and generous. I’ll be letting all my friends know!!
Selena has made my day she is very respectful, she understands customer service she treats everyone the same for what I have seen the last couple times I’ve been in her location, and if Miss Selena is not some type of supervisor or in training mode, then we need to see something else from Miss Selena because this young lady does a great job at you guys company big shout out to Miss Selena
Selena is a wonderful employee. Her helpfulness truly saved my holiday! I will remain a loyal customer because of her.
Selena was so helpful with getting my storage set up! Very friendly and she explained the insurance and monthly rent schedule in a simple manner for me to quickly understand.
My experience with Selena was pleasant and even uplifting. She resolved my problem, was very helpful, and explained everything so I could understand. I was smiling when I left the office. Good service!!
Aron was very professional and he helped me get my unit ,was fast and knowledgeable.Has a great attitude.
Aaron was + is So very Gracious + helpful. . .
He is a Pleasure to meet +
Highly recommend him for Honors
At work. . .
Aaron was covering 3 public storage locations when i walked in, he greeted me super kindly and was extremely helpful and friendly. He explained how the process works since i’m not familiar and he made me feel very welcomed. I felt like aaron went above and beyond the duties of customer service and i really appreciated his positive and friendly attitude.
I want to say Selena was a God send. She helped me with my storages and went above and beyond with her kindness. Thank you Selena
Selena that helped me was great she was very professional and made sure i had everything i needed . Great customer service .
I have always have a great experience at this location . An employee by the name of Selena was extremely patient and helpful today .She was able to answer all my questions and was very kind .
Yvette was amazing.
Great customer service.
Friendly, helpful on all questions asked.
Riquisha was wonderful to work with , I was in and out super fast got a really good unit. I am super happy with the services. I’ve been to a lot of storage units this past week and she has been by far the best to work with, Thank you again for all your help ..:)
Riquisha She has excellent customer service She was so helpful I Rate Her As A 10+ I would recommend her To Anyone One That Needs Public Storage ⭐️⭐️⭐️⭐️⭐️😊
Riquisha are very kind and helpful with my first time getting a storage unit.
Great customer care from raquisha and Aaron we r really pleased with everything. Thank u to both of them
King doing a awesome job quick and friendly
King is doing awesome job. Keep it up
King helped me out huge!!! What a great guy, very helpful and positive. I’m so glad I rented here, and it’s mostly because of King.
King was a wonderful finding the perfect storage for me!
King doing a awesome job keep it up
King did a awesome job today thanks!
King did an awesome job today, thank you !!!
King done a wonderful job and have amazing customer service it was very touching and uplifting experience. Thank you King.
I worked with King and the process was easy and great customer service! Thank you!
We love how great you employees are. Awesome seevice
King did an amazing job. Fantastic service appreciated
King did an awesome job today. Got everything done in friendly and fast manner.
When I tell you that I am so amazed at the customer service I received from this guy named King. He made my day by watching him take care of 2 customers at the same time without missing a beat! I actually had a storage room across the street, but there was no one there and I was told to go across the street to the other public storage building. I'm all the way from Cleveland Ohio and at first I felt inconvenient but after being able to get set up so quickly I didn't notice. King was very professional, and very sociable.
Excellent service from King and the whole staff. Great storage facility.
King did grate kind and nice very helpful
Andrew helped us lock in a great rate and provided excellent customer service. We are very happy with our unit and the service here!
King does a great job !! Amazing service
King did a great job moving us in today!
Prices get jacked up 25% or more within 6 months. No flexibility. I will be moving out. This is after I already downgraded the space to avoid the increase in price.
Had a minor issue with my account and Andrew made sure it was taken care of. Fixed the first time. Great customer service! Property is always secured and safe. Great to do business with.
Ashley was fantastic and had the best customer service I've ever seen. She has done an amazing job at running this location. She helped me with a space transfer and with my lock issue. Definitely will come back solely to see Ashley. 5star service Ashley. Thank you for everything!
5 Stars Andrew and Ashley, Perfect Duo, excellent customer service and taking initiative with helping customers
Ashley , PLEASENT,PATIENT VERY HELPFUL
I have had this storage for a whole year and they have been great with the pricing and customer service especially Ashley she’s the best, she’s so understanding, and down to earth. She made my experience fast and easy, I’ll only come to her for now on.
Ashley is beyond the best! My hrs at work have been cut and I've been trying to keep up on my bill but just needed a little help. She put in a request to help me with my rent and it was approved. I was able to catch up on my bill and paid a little bit ahead. Ashley has the best customer service and I highly highly recommend seeing her! Thank you Ashley for your help today. It means the world to me that I'm not losing my unit and how got ahead a little. She's the only one who helped me this much! Thank you so much.
Ashley was so AMAZING!! We were in such a dilemma and I was so stressed out after a long trip from Washington. She handled my situation and helped me out and eased my worries!! GREAT CUSTOMER SERVICE I would highly recommend this location!! Thank you so much Ashley!!
Very helpful. Great service!
Ashley is very helpful! Always enjoy seeing her her when I pay my bill.
This is a great place to store your treasures at fair and reasonable prices.
I went to 2 other locations before I came here and was (Greeted, by an actual person), the others, one never responded and the second was flat rude. Turns out they where “satellite” location (don’t have business hours if you’re not going to work), Why didn’t these other two ladies say that! I’m glad I tried a third time and came to this location, great customer service and a very helpful/polite attendant!
Great place! I rented a unit in 5 minutes with a great discount. Yvette was fabulous. I could not have asked for more from an employee. It's so refreshing to find someone knowledgeable, friendly, and helpful. Don't hesitate to rent a unit here.
Ashley is amazing! She is so helpful and has a wonderfully positive attitude.
Ashley is great at assisting regarding questions we had super friendly and quick with her response. Would recommend coming here. She made me feel safe knowing that my supplies are here. Thank you ashley
Ashley makes paying our account so easy and fast. Even walked me though how to make an online account thank you Ashley.
Ashley has helped us with our unit we had here for about a year. She has been the best manager that has worked here by far!!. My family appreciates all her hard work and her communication on our unit. Best customer service and manager there is!
Ashley is amazing!! She gave me all the info I needed to move out. It has been amazing here and I’m very greatful she is the property manager here! A+++ service! Thank you Ashley!
Ashley is wonderful!!! She shows the best customer service!!!
See Ashley, she is awesome! We ended up saving money thanks to her helpful guidance. Great customer service all the way around.
Drew was a delight, very helpful with all my questions & concerns.
Very nice place and clean but there corp office if you are due a refund they take 2/3 wks ?
This Public Storage facility is by far the best representation out of every facility I’ve experienced over the past twenty years. The manager Ashley’s work ethic and professional representation are qualities that just don’t exist anymore. Doing Business with this facility has been refreshing and I appreciate the way these two locations have been managed.
I want to give Ashley a big THANK YOU! You’re the best! 👍🏼👍🏼👍🏼👍🏼👍🏼,👊🏼😎
I did not understand all the details right away, but thanks to Ashley's professionalism, she was able to explain everything to me and help me, Thanks
Ashley was absolutely wonderful! She was very pleasant and helpful. She was very clear as to what I needed to do. Great experience.
Ashley just helped me make a payment. By far the easiest money I've spent. Every time I come in it's nice to see such a nice smiling face.
Thanks Ashley!
Bought a unit here and then ended up renting a space.ashley was very easy going and gave me all the info I needed for my unit.she broke everything down and even explained it when I wasn't sure.her property is super clean and looks great. Definitely recommend this location and to some see Ashley. This girl is the best! She needs a raise too for how had she works and multi tasking with helping more then 1 customer at a time when busy. You go girl!!!
I had a chance to talk to Ashley. She is very nice person and very professional. It's great to meet someone like her. This young lady is very helpful and really knows her job. Thank you for having someone like Ashley at your fair oaks location.
The service was kind and speedy.
Disirae was very nice and quick, she explained everything needed for my rental. Thank you Disirae for Great Customer Service
Just came in to make a payment and watched Ashley give excellent customer service to the people in fr of me. She broken everything down for them and they seemed happy. She helped me make my payment and talked about the app they have. seems cool. Thank you Ashley.
Today Ashley, was a huge help in getting me set up with a unit, even though it wasn't at her location. She listened to my concerns and help sign me up to a location that help suit my needs. Then she also assisted me in setting up features for the unit, that will be a huge benefit for me use. She definitely provided A++ service to me today. And I will be directing others in need of storage this way. Great job Ashley* 😄
Ashley was really friendly, thanks a lot!
Desirae and Ashley were a fabulous help with getting me set up with my rental unit 5 out of 5 customers service
Ashley and Desirae was amazing!! Thank you ladies.
I can in to get a storage and I meet a very nice and helpful young lady by the name of. Desirae. She was so sweet. Thank you
Desirae was really helpful getting a payment in and lowerd rent good job
Desirae
Is a wonderful employee. I was having a problem with the lock on my unit. When I reached her she did not hesitate to come help me. Especially in the weather of over 100 degrees. She is a valuable asset. Keep her.
Great experience. I haven’t rented a storage unit in 10 years. Ashley made the process so simple and easy for me. Great customer service, very polite and down to earth. Thank you Ashley!
Ashley was awesome!!! She helped me with getting a unit for my mom. She was very nice and thorough and helped me understand how everything works. Made the process super easy. Thanks for the best customer service I've ever had at a storage unit.
Love my storage wish I didn’t have to pay so much. However, with Ashley as the manager feels like family. She is friendly hard working and will help in anyway she can! Go see her get a storage today!
Nice en kind services the ladies in the office r the best
Wow I had a great experience at public storage I needed to get a space immediately I had an emergency going on and Ashley help me she was so professional so courteous so patient and hey if I had to refer someone to a storage that had an emergency going it would definitely be public storage go see Ashley
Thx 🙏
I stopped at the Public Storage location 7640 and my actual location is the one on Verner Ave. Ashley was in and she helped make my payment. She also walked me through on stting up online to make payments. She showed me how much easier it is. She really made my Friday. Very helpful!
Had some troubles getting into my unit until a woman named Ashley helped me out and she did everything smoothly and perfectly and I was my unit in less than 10 minutes flat. 5 stars!
Desirae was a great help! Informative and kind!
Ashley is great always a pleasure to rent a storage at this facility
Ashley is a great multi tasker and the company would be sorry to loose her! Great employee
Ashley the property manager is very knowledgeable and very courteous the office entryway smoke wonderful and clean
Ashley is soooo awesome and we will enjoy her pleasant smile👍🏼👍🏼👍🏼🥰
Ashley was a wonderful help and had lots of useful information, helped us with all our issues 😀
Ashley was such a help ! Had a lot of complications filling out my account and She truly is understanding helpful and made stuff easier good costumer service! 10/10 recommend this storage unit !
We moved out of our storage early on Saturday hoping to check out in the office. Although the hours on the door are posted sat-sun 9:30am to 5pm, there was nobody available. No note on the door saying Be back in an hour or any sign or anything.
Mia is fantastic and always pleasant thank I you for all your help I am happy to store here.
Mia was GREAT —- such an easy transaction!!