Alex was great. Process was quick and easy. As was Camila.
Alex was very diligent and answered all my questions immediately! Very pleased to see such great service at this location. Will definitely recommend this Public Storage to others.
I had a fantastic experience with Camila at public storage. From the moment I walked in, she was incredibly welcoming and professional. She took the time to answer all my questions and made sure I understood all the details about my storage unit. Camila was very knowledgeable about the facility, and I appreciated her helpful tips for organizing my items. The facility itself was clean, secure, and well-maintained, which speaks volumes about their management. I highly recommend this location for anyone in need of storage.
Alex at Public Storage is simply the best! His professionalism and dedication to customer service are unmatched. He’s incredibly knowledgeable, attentive, and goes above and beyond to ensure a smooth experience. If you’re looking for an stress-free storage solution, Alex is the person to trust. Highly recommend!
Eric and Alex are the best employees that I have ever seen. They were completely professional and the prototype is very clean. I would recommend this property and these two people to everyone.
Alex was very helpful and made sure I was well taken care of. Go to him if you need a storage !
alex and camila are very helpful and educated on getting me through this process. 5 stars!
Alex and Camila were a great help! Thank you so much
Alex and Camila were very helpful and went above and beyond to make sure I got the correct unit and how to access it. 5 stars!
Alex was super helpful! Made the process easy! Thank you!!
Victor and Jesse were great, really good customer service.
Alex and Jesse were very helpful, Jesse always had a smile and Alex was very knowledgeable on all the questions i asked and took his time explaining everything to me!
Cambian el precio de la renta
Le aumentan más 30 dólares eso no es bueno son abucivos
Alex was very helpful and spent alot of time making sure i was set with my unit. Alex is the best and deserves a promotion.
Alex was very helpful and gave me very useful information during a tough time for me. He's amazing !
Alex went above and beyond to help me with my service! We had trouble with the card payment but he didn’t give up on me. He tried and tried and was also very comforting to me for the inconvenience we had to get my spot. 5/5 stars go to Alex if you need a storage in Winnetka!
Victor me ayudo mucho excelente trabajo
Alex was very helpful and knowledgeable!
I recently rented a storage unit and the experience was top notch during the process.
Jesse was a true professional and assisted me with a tour of the property and helped with the right sized unit for my needs.
Eric set up my account with ease and explained all payment options.
Based on my experience, I would highly recommend P.S.and this location.
Job well done !!
Best,
Chris H.
Eric and Zoey made things easy today! Best service!
Every time I go to my storage at Winnetka it is very clean and I feel safe. I had another PB storage unit in San Diego and I got rid of it. They really are not all alike. Jesse takes pride in his job and you can tell because it is clean, and he makes sure to take care of you.
I’ve been renting off and on at Public Storage for the better part of 10 years and I needed 2 new units at 20140 Sherman Way.Jesse and Eric were incredibly helpful, they went above and beyond… when I couldn’t get the unit that I preferred, they both made some great suggestions. I can’t thank them enough for helping to make a stressful move much much easier. Absolutely the best experience that I’ve had at Public Storage and now my move is complete. Jesse and Eric were both friendly, courteous and professional … there upbeat can do attitude was greatly appreciated during a stressful time such as moving day. I would rate my experience with Jesse and Eric a 10+, but Google only allows for a 5 star rating! Thanks to Jesse and Eric!
They are clean, nice customer service! I love the location and good prices for the storage units. I recommend to anyone.
They were extremely helpful and accommodating my needs for storage, during this stressful period!
Eric is the man!! super smooth process with his help
Victor & Jesse was very nice and helped me greatly. They are very professional.
I had a fantastic experience at Public Storage, thanks to the exceptional team of Eric, Jessie, and Victor. Eric was incredibly helpful in showing me the units and providing all the information I needed. David made the documentation process smooth and answered all my questions with patience and clarity. Jessie also played a crucial role in helping me find the perfect storage room. The whole team made the process seamless and stress-free. Highly recommended!
Eric, Gloria and jessse were fantastic
I had the best service that I haven’t experienced in a long time
Thank you guys
I recommend this location to everyone
Great location, and Victor was fantastic!
He was super helpful when I needed a unit asap.
We reserved a unit on Sherman Way in Winnetka CA. Victor was very helpful and professional while walking us through the reservation process. He checked in with us while we loaded the unit and helped us get carts. An easy experience overall!
Came in for pricing. Huge facility with parking. Eric gave us a tour and pricing. Very reasonable. Ended up getting a unit and a space for our RV.
One of the selling points when I got the unit was that there are dollies available to use. Half the time they are no where to be found. Today I went and was happy to see 3 of them by the front gate only to find out that they were locked up. No one in the office. This is very frustrating.
UPDATE - Public Storage reached out to me the next day to discuss the issue and let me know that a number of carts have gone missing (Geez) and they have more on order. Unfortunately that has resulted in the need to lock up the remaining ones. She also let me know how to get hold of the manager in advance to make sure there is a cart available. I was also informed that the manager is sometimes out of the office on the property. Very helpful and super responsive.
Eric was extremely helpful, friendly. He made my storage experience smooth and pleasant.
We love this place and Eric is the BOMB!!!!
Victor helped us transition to a larger unit seamlessly. Excellent customer service!
Moved out today, victor was very patient and accomodating. Highly reccomend
Just rented a unit, Eric was a big help and very friendly! The facility is also very clean which was a huge plus!
I signed up today. Victor helped us, he was great. The process was easy and quick
Alex and Erick are very helpful! Please keep these guys!
Buena atención y muy cómodo el precio.
Gracias por adaptarse a mi bolsillo
Great and safe space for storage. Daniel, the manager, is very gracious and knowledgeable of the business!
Eric provided excellent service. He was super nice and very helpful.
Great service, Eric and Julie helped me get in and out quickly and easily when I needed a storage space quick!
Just got out of college and Alex was very helpful with the whole process!! 5 stars!!!
I’ve had a great experience with Public Storage! Their facility is clean, secure and easily accessible. The staff is also very friendly and super helpful, making the whole process stress-free. Units are spacious and well maintained. So I highly recommend for anyone looking for reliable storage solutions. 5/5 stars!
I needed a storage unit, and after searching many storage buildings. I was so please not only to find it , but to meet Eric he was beyond helpful, friendly and very informative. Such a great personality.
Victor was amazing and made the signing up process quick and easy!
Today I signed up and Victor was helping me.
He was great, explained everything and was very helpful.
Eric has been absolutely amazing with my his attention.
Eric was incredibly helpful! I spoke with him about prices when shopping around the area and he was super informative. Excellent customer service! Thank you Eric!
I was assisted by Zoey and she was great!!!
Her customer service skills were just perfect since I started with a rough morning but she made it better, thank you ♥️
Jordan was a great help. I have rented storage units for 20 years and he stands out head and shoulders above the rest. Thank you
Have a storage unit here, wanted to move to a smaller unit, went into the office, and Alex helped me out, he was really friendly, easygoing and a pleasure to work with!!!
Eric was awesome to work with. I came in got my unit in less then 20 mins. Very happy with my experience.
Eric gave me great service
I called today to find out about a price increase at the Winnetka location. Doreen( I am horrible with names... !) was so kind and helpful. She always is! The problem was resolved quickly, and her humor always makes any conversation enjoyable! Thank you!!
UPDATE: After further interactions with Eric in moving to a new unit, we feel like he’s our friend. He continues to impress us with his knowledge and willingness to make our experience with our unit and managing our payments. He has the best recommendations to economize our long term storage needs. We had an opportunity to move to a lower cost storage location but with his insight and help, we decided to continue renting at Public Storage Winnetka. Thanks, Eric!!!
ORIGINAL: We recommend this Sherman Way Public storage if for no other reason, the great service and attitude of managers Eric and Victor. Eric has answered every question we have thrown at him and is kind and understanding as well! He is an expert on this storage facility. Victor also helped us to navigate signing up for a new unit in a cost-saving way with accommodating knowledge and direction. Thank you, guys!
Shout out to David for helping me get a storage unit. He made everything so easy to understand, was patient and took the time to show us the units. It was so great to see someone navigate responsibilities while helping multiple customers with all types of needs. Thank you so much David!
Victor has been helpful with me during my visit today. He’s truly an asset to the company…great client service, professional and very helpful. Thanks You, Victor!
Victor,Eric, Nasir team up helping me patients decide 1st timer storage rentals made decision on 10×10 space suites able for one bedroom apartment. Thanks guys 👦
I needed a storage right away so I reserved one and came in to finish the process and came across some great staff! Eric is extremely helpful and nice and every time I come in he is always greeting customers and helping them. I see that he works very hard! I’m very satisfied with the experience here so big shout out to Eric keep up the great attitude and great customer service!
OMG! Victor is such a helpful, charismatic, and patient person!!! He was able to reduce our bill, thank you sooooo much!!!
My saving Grace is here at Public Storage, wow what a phenomenal crew here at Sherman Way Canoga Park is top notch , ask for Vic, talk about friendly, helping service man, he answered all my questions, and now I can rest easy. Thanks be to God, peace be with you always.
I was very appreciative of the customer service with Danny at Sherman way/winnetka public storage branch he was very helpful and knowledgeable with service thanks public storage for helping me with all the years and help you've done when times were hard and needed help for me and my family God bless all of you for that experience have a great day to all the public storage team around the world thanks again
John Gonzalez
Safe, clean, and convenient location with a super helpful staff—especially Victor and Eric!
Thank you Erick for your help greatly appreciated.
David is very helpful and friendly.
Eric is awesome, very helpful and great customer service. David is great too!
This storage location has always been a great spot for me since it is local. These past couple days Eric has been extremely nice& helpful I would highly recommend this location if you're planning to store some stuff
Eric
Samer
Nice 👍 everything.
Have had a great experience with management Kay goes above and beyond to help and answers all questions promptly. I highly recommend this storage facility
Chris and Eric were awesome. Took the time to show me different storage options and go over pricing with me
Really friendly and excellent service, As a first time user needed some guidance with the online rsvp and completion, And Victor called to the rescue! Thank you! With your help and Eric’s in person assistance I was able to move items today, only free time!
Unit is spacious and easily accessible.
Eric is wonderful helper. I like him.
Valentina was a great help today
Eric was a really great help
Eric was very helpful today and got me setup with my unit.
Eric over here at public storage he's very helpful and eager to explain any questions I may have or did not understand.
Thank you Eric for helping the rest of my day go better muchly appreciated
The staff was very friendly and answered all questions I had efficiently and professionally. Thank you Eric and Jax!
Eric and Jax were an amazing help in finding me a space.
Eric and Jax are great managers. They helped with payment
Amazing customer service, everytime arriving always see Erick front desk clerk keeping the property up. And very prompt to ensuring customers satisfaction. Thank you Erick and Jax for doing walk arounds and keeping property up. Very grateful to actually see employees doing a great job 👍
Great customer service!! The property manager was very helpful!!
I had the pleasure of interacting with Eric, an employee at Public Storage, during my recent visit to their facility, and I must say that my experience was outstanding. Eric's professionalism and hospitable demeanor left a lasting impression on me.
From the moment I walked in, Eric took his time to show me around the facility, ensuring that I had a thorough understanding of all the available storage options. He was patient and attentive, addressing all of my questions and concerns with a friendly and informative approach. It was clear that Eric was genuinely invested in making sure I had a positive experience.
Eric's knowledge of the facility, its security measures, and the various storage unit sizes available was impressive. He took the time to explain the features of each unit, helping me find the perfect one to meet my needs. His attention to detail and willingness to assist in every way possible made the process smooth and stress-free.
Thanks Eric!
Eric was super helpful with my move in. I enjoy the easy access into the property from my phone in the app he showed me. I’m definitely recommending my friends.
Ryan and Kay were really helpful and amazing.
Eric Eddie and John are the best managers ever! I had the best move in experience
John Eddie and Eric are the best managers ever!
Shah and Tristan were great and helpful. Shah showed me my space. They were very patient with me and explained all the details. I was very pleased.
Eddie is the best worker and he needs a raise!
Eric, was a great help when we closed our storage. Best storage unit customer service I have received!! Thank you Eric
Eric and eddie are the best
Eric and Eddie were really clear and easy to work with I came in today to look at a storage unit and the whole process took less than 20 minutes! Eric was also really good at following up with our appointment he made sure to remind me and left voicemails as well.
This place was amazing, our visit couldn’t been better. Thanks to Eric the employee working here at the property. He made the moving process so easy and quick.
eric was great help and assistance and was a really nice person to have been helped by.
Eric and shah are the great managers
great people, amazing service
Suggest that you NEVER, EVER, EVER store any valuables or heirlooms in a storage unit, especially at this location. Use storage units for furniture, appliances and other big items. We were long-time renters at this location and a couple of times over the years, we were delinquent enough on rent to cause staff to cut our lock to perform an "inventory" on the unit. (This allowed them to go in there to see what was in the unit in case they had to put it up for auction.) We caught up on rent and secured our unit with our own lock. However, when we moved out, we didn't immediately unpack every box so a few dozen boxes were just moved into our new garage. We noticed years later that there were a number of missing items from our boxes...small items like fancy pen sets, coin collections, (now) rare kids toys and tools. If you do move into this facility, keep a good inventory of your items, with pictures. That way you can report missing (or stolen) items or track them down if they're being sold on eBay.
Very well knew all the answers to all my questions.
Keirik was wonderful and was very helpful ! Thank you so much for your help
Keirik was extremely helpful and informative when I arrived to reserve a storage unit. She showed me the unit and gave me a little tour of the facility as well. Please ask for her when at this location!
Keirik was awesome! Very helpful.
Keirik was so amazing! Amazing service super patient and super thourough! Went above and beyond to help me!
Hope is awesome and very helpful. In the past she's been able to waive fees, reduce rent and always gives great customer service.
Restrooms have been locked and smell of sewage for three weeks now.
Clean place and everything v went well I just wish u could get my money back I never moved my stuff I didn’t move after all ;( I upgraded andbibdidntbevrnbyse:( money wasted,( my fault
Hope gave great customer service! One of the best I’ve ever had at a PS.
Cannot recommend enough! Hope was amazing and super helpful! After a stressful moving day she was friendly, super accommodating, and even offered us water! Check out this location for all of your storage needs!
This location is amazing, it’s so clean and everything runs so smoothly. The manager Hope is so nice and will get you the best deal possible. Highly recommend!
Hope is a dream come true. She’s amazing.
Hope was the best employee ever blessed us. She deserves a raise best employee ever
The public storage located on Winnetka and Sherman way is great. I've been using their storage services for years. Their customer service is always fantastic. Hope is always there to answer my questions and help me with whatever I need. I'm very thankful and grateful to her and I'm hopeful that hope will continue to work there for any and all future assistance I might need.
Hope , was great help! She was very patient & kept her word about everything. I’m happy that your business has someone like her. Shes great reflection for the company & more importantly the service!
Hope was really helpful
When I came in
She guide me through the whole entire process. She was polite and patient with me. Even though I was giving her a bunch of questions. Thank you, I appreciate it.
God place , careful the prices can go up quickly
I was very pleased with storage facility. Their prices are reasonable for everyones needs. Hope was the Public Storage associate that helped me. She was very informative and helpful. She showed me around the property and explained everything to me thoroughly. Thanks again Hope.
Hope was the employee who helped me get started with my storage unit. She was fast, friendly, and extremely knowledgeable. She even walked me through how to use the app and made sure my unit was clean. Thanks Hope!!
This place it's super clean. Smells so good, even the elevator. I have no complaints, the staff is fast and helpful. I highly recommend renting your space in here.
Hope the Manager is amazing she went over and beyond the best service and help thanks again,
This location was spotless even the elevator smelled good. Hope is the name of the woman who was working the property she was efficient and led me through the process effortlessly. I couldn’t have been more pleased with the positivity she brought to a day that started out stressful, before I got there . I only gave five stars because, you know. Thank you Hope!
I had a very unfavorable experience with this storage facility it was hard to get a hold of the property manager and after leaving a voicemail twice some female employee returned my call and she was very curt and dismissive to any of my questions.
I wanted to give one star in my review but the second star is for Chris ( relief manager ) as he happened to be in charge of this particular facility on the day I called and he went above and beyond to help answer all my questions unlike the other female employee.
We vacated our unit as the unit price was raised on us by over a hundred dollars in the last eight months and the day we went to vacate our unit I had the opportunity to meet the manager Hope and it was a little difficult to locate her on the premise and she seemed aloof and didn’t seem to care about customer retention as I did try to discuss with her the price hike situation and if she was able to look into helping lower the price as we would have stayed.
I recently went to public storage and Hope was so friendly and helpful with my questions and a very nice worker and person this woman deserves a raise thank you so much for helping me and my family.
Just wanna give a big Thank you and an exceptional praises to Hope !!!! You are truly a gem in a dim industry. Thank you so much for your bright personality and expertise. You were helpful and informative to the fullest . This place is lucky to have you working there . Best of wishes s d thank you again. This place provides some great storage units with clean and well lit facilities. Also has floor dollies that help . Great place .
Hope the manager of this facility is the best! Excellent customer service- Thank you so much for your help!
eRental made a planned move easy and super convenient!
My experience from 1-10 .. 20 !! Hope is the greatest. Property is clean and convenient because i live close. Couldnt find anything better than this.great location awesome customer service. Exceeded my expectations.
Valerie was so helpful and nice for me picking out a storage facility to fit my needs. Thank you so much
Hope is awesome - I’m currently a customer and just got a second space. Perfect customer service as always.
Hope was very helpful! She showed me all my options and was very friendly! Awesome experience!
Hope was very helpful she was very nice and explain everything very well I love it I definitely recommended to give them a try when you need a rental space
Valerie was very nice and helpful she answer the questions we had, professional customer service
Hope gave me excellent service. I’m super satisfied with the facility and personnel. Definitely looking forward to doing business. Thanks Hope.
Just when you thought customer service was dead forever out comes this SUPERSTAR named Hope and completely gave me HOPE for the future. Believe it or not Hope cared! She cared so much in fact that she found me a great storage unit...at a different P.S! I hope you all go down to Public Storage today to get a new unit and please go see Hope. ROCKSTAR!
GOOD SERVICE THANK YOU Delia
She is such a professional, very nice and friendly.
Would definitely recommend this company to others. Especially this location - Hope was such a huge help to us.
Hope is a super star. She helped me with a transfer today. I really needed a bigger space and she was able to make that happen effortlessly.
Very friendly service thanks for everything
I worked with a representative named "Hope today she was extremely nice, helpful and very knowledgeable, I will be recommending more people to this location due to my amazing experience with her!
Property is always clean and customer service is top tier!!
Ingrid is really sweet and helped me with my sign up for a storage and also storage transfer- she is awesome, best employee at this location
Hope keeps the property nice and clean. She also helps me with anything I need and is always so patient.
I called public storage with a few questions and Valerie assisted me. I must say she has excellent customer service!!
I simply would like to thank the entire staff at Public Storage for all they do. Mostly for maintaining a clean, and safe facility. Their customer service is top notch. Valerie has been very helpful, and her straightforward honesty is greatly appreciated. Its not only great for myself, its great for anyone considering anything to do with Public Storage. They are #1
I was helped by Valarie she was super nice and helpful she showed us around and answer all our questions she's the best
Hope is such an amazing help - helped me with finding a space, downloading the app and was helpful with finding the proper lock. Stored here in the past, came back and now its even better. She is very very kind like an angel. Thank you Hope 😇