Public Storage Self-Storage Units at 2262 Hillcrest Rd, Mobile, AL

I had an absolutely deplorable experience with this Public Storage. Let me preface this review by saying I am not one to normally complain. I am extremely patient and to upset me this badly you have to egregiously mistreat me as a customer. Here is what happened: Without my knowledge, they changed the lock on my unit. When I went to the office during business hours, there was no one there. When I called repeatedly, no one answered. When someone finally reached back out to me after hours of no communication, their response to my concern was "Oh, yeah, we changed all the locks for a property renovation and sent out a mass email, but it didn't get delivered to everyone. Sorry about that." I was absolutely floored. They threw away the lock that was on my unit THAT I PAID FOR. Anyone could have gone into my unit without my knowledge due to their negligence. What they did is not only unethical but ILLEGAL. I am still unsure whether my belongings have been tampered with as it will take some time to go through, but the very fact that I am having to do so is absurd. The day this happened I was attempting to get into my unit to get an item for a trade valued at several thousand dollars. Since I was not able to access my unit due to Public Storage's complete disregard for me as a customer, I missed out on the trade. Needless to say, I immediately moved all of my belongings out of the unit once they gave me a key to the new lock they had put on there. Imagine this: You auto-pay your rent at your apartment every month. You're a great tenant who has been renting from your landlord for years. You have never caused any issues and you make their life a breeze. Out of nowhere, you come home one day and you urgently need to get something out of your apartment for work. The lock on your door has been changed, and you cannot access YOUR belongings for an entire day. This is the equivalent of what Public Storage did to me. Upon moving my things out of the unit, I noticed an unusual amount of tenants present at the property. When I voiced what had happened to me, they too said the exact same thing was done to them and their unit. There was a line of individuals moving their things out of their units due to Public Storage's absolutely disgusting behavior. I will ensure that if anyone ever asks me for a storage unit recommendation, I will encourage them to steer as far away from this facility as humanly possible. This is how class-action lawsuits are started. Shame on you, Public Storage. You will never again have my business, and I will share what you did to me with as many people as I possibly can.

The Staff was very nice and informative. Ms Anna was a very sweet girl answering all my questions and telling me about the area and showed the size of a unit. Made an old lady happy she didn’t have an attitude like some folks. The place is clean and nice when I rent my unit I’m going there

Thanks Anna!!

Excellent customer support, as always!

Thank you Anna for the time you spent and advising me of the best option for my storage needs. I was most impressed of the cleanliness of the facility. The location is easy to get too. Anna, thank you again for your professionalism!

Wow! I came in to yesterday and Anna the manager helped me locate a unit that was accessible for me to be able to get to without assistance. She took the time to show me exactly how the gate system works. Extremely clean and well lighted

Changed lock I bought to a cylinder lock, I was told they dont have my lock but I could take cylinder lock that is of no use to me. Did not notify in any way they had gone in and changed lock was unable to pick up my property while I was off work. Had to take off of work so I could go up there during week. Proterty Manager WILL NOT return calls, I left 3 messages and never receive a call back!

Such a good company to rent from!

I’ve had a great experience with Public Storage. The facility is clean, secure, and well-maintained. The staff has always been helpful and professional, making the rental process smooth and stress-free. Access hours are convenient, and I feel confident that my belongings are safe. Definitely recommend to anyone needing extra storage space!

Very helpful and informative staff. I will recommend to everyone.

Property was extremely clean

Great customer service, thanks, Meghan!

Great job

Six months after buying out Hillcrest Self-Storage, Public Storage jacked up my rent by over 30%! How much did they raise your rent? Let everyone know here!

Anna was such a GREAT BIGGG OLE HELP. SHE WENT ALL OUT HER WAY❤️🙏

Great customer service

Amazing customer service 👍

The change in personnel and the management to public storage what’s a huge improvement. Had problems with gate code and Anna was able to set me straight. Thank you Anna!

Best storage places on the earth

Great place!

Top tier customer service Anna, is very knowledgeable and very nice. Always willing to help others!!!

Very clean storage facility !

Cheap rates and good location! Would recommend!

Anna was awesome. I extremely helpful and knowledgeable.

Great staff!

Deal was amazing the customer service representative was more than helpful moved my belongings in with no problem at all will definitely use them in the future 😀

Wonderful customer service, very efficient and professional.

Wonderful customer service and a great facility! They have the best prices around and the best customer service!

Easy online process

Great customer service, good location.

Definitely the best storage solution around we appreciate the hard workers here always so helpful !!!!!

Marissa is great! She was extremely helpful, friendly and professional.

Best prices I have found and the facility was fresh and so clean. Will recommend to all my friend. Marissa was so helpful through the process.

So far my experience has been great. the communication is fast and easy and the facility is clean and feels secure. online set up was easy and the price was a good price for the unit. i came from red dot and am happy with the set up and the location as well! Would recommend with current pricing and their current online set up!

Sooo clean and professional! The set up process was easy!!! Marissa helped me and she was such a joy to talk to!!!