Public Storage Self-Storage Units at 2262 Hillcrest Rd, Mobile, AL

UPDATE: The site manager Anna reached out to me shortly after posting my review and worked with the district manager to address my concerns noted below. Anna called back before the end of the day to let me know that they would be processing a $50 credit to my account as consideration for the issues with the sign-up promotion. While I still feel that the promotion as advertised is not what was received, it is in not due to a lack of communication and service from Anna, she was very sincere and apologetic for the misunderstanding. For that reason I edited the review and number of stars because it shouldn’t reflect poorly on her location or her management of the facility. Everything else I have experienced at the facility has been great, it is clean, our unit is climate controlled, and appears safe and secure. I will update this review if management resolves my issue, however, here’s how things have gone so far for the new unit I rented January 2, 2026. I rented the unit under a promotion offering first month rental for $1. Upon downloading the app after rental on January 2, I noted my first auto-pay was scheduled for March 1. Made sense, I paid the first month price and they would apply the $1 promo in month 2 (Feb) so my next payment wasn’t due until March. I planned on keeping the unit long term so I wasn’t worried about which month got the promotion. Then I got an e-mail on January 13 saying my rental was due and it was full price, to be taken out on February 1. I know for a fact the app said March 1, and thank goodness, I have a screenshot of that March 1 due date in case I need it for future legal action. I called the onsite office and after a few times on hold I was told that I didn’t click a button for the $1 promo (this is not true). Then the story changed to this was the last unit of that size so the promo wasn’t available (not true) but that I got a 3-month reduced rate instead (thankfully I got a contract that proves this was a lie also). I was told I would get a call back, which I did. The person I spoke with, Melissa, was very friendly throughout but unfortunately she was being told apparently lies by a district manager to pass on to me. When she called back she apologized for the “misunderstanding” which I guess is what they call it when they are caught scamming their customers. She said I would get a $50 credit, which was not satisfactory, but at least it would show good faith. So far, my account does NOT reflect this credit, I will be calling back today for an update. If they don’t resolve this I guess I’m cancelling and moving to another company. If they fix this, I will update this review, but for now, beware of promo scams from Public Storage.

Anna is amazing! She listened to every concern I had and made sure I was in the best space for my needs. Cannot express how much I appreciate her help!

Tara was amazing! Super friendly, quick, and did everything perfectly. Highly recommend!

Very knowledgeable and friendly staff!! Handled my needs for the unit well

Staff is friendly and helpful easy to do

I had an excellent experience renting my storage unit online. Anna was incredibly helpful and stayed on the phone through the entire confirmation process. She secured an affordable rate and even got my second month free with zero hassle. I was dreading setting up a unit for the next few months, but it ended up being far easier than expected. Great customer service from the Public Storage team. I will definitely recommend them to friends and family for the holiday season and beyond!

Just signed up for a unit at the Hillcrest Public Storage, and I have to give credit where it’s due. Anna was genuinely helpful. Clear communication, no pressure, and she made the whole thing easy whether I was on the phone or standing at the counter. You can tell she takes pride in her work. Also, the facility itself is spotless and well kept.

Anna was fantastic! Thank you for coming in early to help me with my rental.

Great service and atmosphere. No issues.

Great storage facility. Helpful and friendly staff.

Thank you Melissa for showing me my options for the different storage and finding the right size it turned out perfect

They did not notify me that they need to make entry into my unit and instead destroyed my lock made entry and gave no remorse for their actions. If I had been notified I would have ensured to be there. Do not rent from these dishonest crooks.

What a clean storage facility! With a super friendly staff. Recommend highly.

The location on the hill is fabulous.

Very clean location. Everything looks to be in order and always find help when I need it. A++++

I had an absolutely deplorable experience with this Public Storage. Let me preface this review by saying I am not one to normally complain. I am extremely patient and to upset me this badly you have to egregiously mistreat me as a customer. Here is what happened: Without my knowledge, they changed the lock on my unit. When I went to the office during business hours, there was no one there. When I called repeatedly, no one answered. When someone finally reached back out to me after hours of no communication, their response to my concern was "Oh, yeah, we changed all the locks for a property renovation and sent out a mass email, but it didn't get delivered to everyone. Sorry about that." I was absolutely floored. They threw away the lock that was on my unit THAT I PAID FOR. Anyone could have gone into my unit without my knowledge due to their negligence. What they did is not only unethical but ILLEGAL. I am still unsure whether my belongings have been tampered with as it will take some time to go through, but the very fact that I am having to do so is absurd. The day this happened I was attempting to get into my unit to get an item for a trade valued at several thousand dollars. Since I was not able to access my unit due to Public Storage's complete disregard for me as a customer, I missed out on the trade. Needless to say, I immediately moved all of my belongings out of the unit once they gave me a key to the new lock they had put on there. Imagine this: You auto-pay your rent at your apartment every month. You're a great tenant who has been renting from your landlord for years. You have never caused any issues and you make their life a breeze. Out of nowhere, you come home one day and you urgently need to get something out of your apartment for work. The lock on your door has been changed, and you cannot access YOUR belongings for an entire day. This is the equivalent of what Public Storage did to me. Upon moving my things out of the unit, I noticed an unusual amount of tenants present at the property. When I voiced what had happened to me, they too said the exact same thing was done to them and their unit. There was a line of individuals moving their things out of their units due to Public Storage's absolutely disgusting behavior. I will ensure that if anyone ever asks me for a storage unit recommendation, I will encourage them to steer as far away from this facility as humanly possible. This is how class-action lawsuits are started. Shame on you, Public Storage. You will never again have my business, and I will share what you did to me with as many people as I possibly can.

The Staff was very nice and informative. Ms Anna was a very sweet girl answering all my questions and telling me about the area and showed the size of a unit. Made an old lady happy she didn’t have an attitude like some folks. The place is clean and nice when I rent my unit I’m going there

Thanks Anna!!

Excellent customer support, as always!

Thank you Anna for the time you spent and advising me of the best option for my storage needs. I was most impressed of the cleanliness of the facility. The location is easy to get too. Anna, thank you again for your professionalism!

Changed lock I bought to a cylinder lock, I was told they dont have my lock but I could take cylinder lock that is of no use to me. Did not notify in any way they had gone in and changed lock was unable to pick up my property while I was off work. Had to take off of work so I could go up there during week. Proterty Manager WILL NOT return calls, I left 3 messages and never receive a call back!

Such a good company to rent from!

I’ve had a great experience with Public Storage. The facility is clean, secure, and well-maintained. The staff has always been helpful and professional, making the rental process smooth and stress-free. Access hours are convenient, and I feel confident that my belongings are safe. Definitely recommend to anyone needing extra storage space!

Very helpful and informative staff. I will recommend to everyone.

Property was extremely clean

Great customer service, thanks, Meghan!

Great job

Six months after buying out Hillcrest Self-Storage, Public Storage jacked up my rent by over 30%! How much did they raise your rent? Let everyone know here!

Anna was such a GREAT BIGGG OLE HELP. SHE WENT ALL OUT HER WAY❤️🙏

Great customer service

Amazing customer service 👍

The change in personnel and the management to public storage what’s a huge improvement. Had problems with gate code and Anna was able to set me straight. Thank you Anna!

Best storage places on the earth

Great place!

Top tier customer service Anna, is very knowledgeable and very nice. Always willing to help others!!!

Very clean storage facility !

Cheap rates and good location! Would recommend!

Anna was awesome. I extremely helpful and knowledgeable.

Great staff!

Deal was amazing the customer service representative was more than helpful moved my belongings in with no problem at all will definitely use them in the future 😀

Wonderful customer service, very efficient and professional.

Wonderful customer service and a great facility! They have the best prices around and the best customer service!

Easy online process

Great customer service, good location.

Definitely the best storage solution around we appreciate the hard workers here always so helpful !!!!!

Marissa is great! She was extremely helpful, friendly and professional.

Best prices I have found and the facility was fresh and so clean. Will recommend to all my friend. Marissa was so helpful through the process.

So far my experience has been great. the communication is fast and easy and the facility is clean and feels secure. online set up was easy and the price was a good price for the unit. i came from red dot and am happy with the set up and the location as well! Would recommend with current pricing and their current online set up!

Sooo clean and professional! The set up process was easy!!! Marissa helped me and she was such a joy to talk to!!!