Misty D. Is beyond wonderful employee. She's a hard worker n takes time in what she does. Most definitely will do service again. Thank you Misty
Had a great experience with Misty.
I was nervous about using a storage unit for the first time, but all the staff were very helpful!
Well-cleaned facility, and very helpful and knowledgeable staff. The Manager Kala was excellent and helped me make a decision on the best unit for me!
I do not appreciate the random, significant rent increases, especially when several customers don’t have the 24/7 access upgrade. However, Kala provided me with excellent customer service & clarification on the matter.
My experience got off to a bad start When I got there my access code to get through the gate didn't work.But after speaking to a representative you guys were able to give me a temporary passcode to get in
Best Storage place ever very convenient location
I’ve had a great and pleasant experience today with Public Storage! Kala made it super easy to work with and the whole process seamless and stress free from booking to move-in! Thanks for all you do!
Unfortunately, I can be a bit klutzy and managed to lock myself out of my storage as the mover was trying to get me moved in. I contacted management and within 15 minutes, they responded and cut my lock off. Life savors to say the very least Misty and Alisa were so understanding and did not make me feel like a total ding -bat. I would have mentioned the gentleman who actually cut the lock off but can’t remember his name. Oh and I almost forgot, No Extra Charge for the lock cut off!! What?? Thank you soooooo much.
Misty is a great agent, very professional and responsive. Even walked back with me to the unit to help me address an access and cleanliness issue before I moved in.
I use this place when i'm moved and had to put my things in storage before.I found my next location to move into.I will say in the inside building that only one elevator work.So be patient and wait, why everybody use the one elevator other than that.The facility is clean.Well, keptThe grounds are nice and the staff is okay.
Thank God for Misty. I had tried all morning, left messages and waited to be contacted by someone from the Union Rd. Gastonia, NC location (where my unit is actually located) without luck. So, I decided to try a different location to get my query answered...and there she was! Misty. No long automated message...no delay. I had called, and she readily answered the phone. She quickly accessed my account and gave a satisfactory explanation that satisfied my concerns. Hats off to Misty! It was a pleasure dealing with her.
Misty and Kala were very helpful with getting my storage needs right. If you need a storage unit go see them.
Kayla was very nice and informative about the many questions I had regarding renting a unit
Me and my husband came here to get a storage unit, we were unsure about what we needed wanted but Misty at the front desk Was very nice and informative. She helped us with every step of the way we really enjoyed the process and all in all Misti in public storage ended up being a blessing to us. Great job Misty.
They take good care of me and my belongings
I had a great experience with the property manager Kala today. She not only helped me with finding the right size space she even suggested so moving supplies that I didn’t know I needed. Thank you so much
Misty at this location was extremely helpful with my storage unit needs. The place is very clean.
Kala helped me figure out costs and the size of a unit with haste and was really polite. Very clean property and very helpful workers.
Public Storage Mount Holly Road is the best! If you’re looking for a great place to store your items
You will love this one ! BEST CUSTOMER SERVICE EVER!
Be sure to ask for “Misty”
Great location and very clean
Great customer service from Misty, very informative.
I really appreciate the excellent customer service I received today. Misty took the time to explain the size of the units. She was extremely patient with all my questions. Thank you
Misty is
amazing and exemplified wonderful customer service.
Great experience. Customer service A+. Brittany is the best manager. Very helpful, accurate, responsive and informative.
From the time I walked in, I was greeted with warm caring, and professional care. I want to thank Brittany and ADAM for taking time out to explain how to rent one of the storage unit and they was so professional and patient with the thousand questions that I have and then I bought my wife in and she had questions and they was very professional, taking time out to answer all our concerns. Can’t thank Brittany and ADAM enough from the time they escorted me in and show me where the unit was and explain how pricing was I can’t thank them enough for all the agin for there warm professional and showing me that they really care on how I rent the units. Thank you again and I will highly recommend to my family and friends that’s looking for a storage unit
Brittany and Adam were great to work with. Would definitely recommend this location for storage needs!
Adam and Brittany gave 20 out of 10 customer service. They are knowledgeable about the product, have the highest level of professionalism and were very prompt in getting me in and out
Great experience. The ladies at the office were amazing to work with. Very relatable & knowledgeable. They answered all my questions & made the whole experience super easy. The property was well maintained & clean. I would definitely recommend this property for your storage needs.
My experience here was amazing. The ladies at the front desk are exceptional and such a delight to deal with. Have already recommended location to several colleagues of mine.
Really quick, very detailed, and good customer service.
I love this place. This is the best one. I don’t know. I never have any issues. Everything’s always good. The front desk ladies are awesome at their job. Thank you.
Great customer service Kayla and Brittany were able to answer all my questions and showed me some of the units so I could see what size unit I would need I would definitely recommend public storage to others
place is really kept up kayla and brittany is the worker who help me with my storage and did great helping me
Kayla and Brittany are amazing and great people and very professional and helpful in every way
First of all: Kayla is AMAZING!!! She has been so helpful, informative, and always a joy to talk to 🥰 We’ve had the best customer service & storage space rental experience here!!! 10/10, 5 stars, highly recommend 👏🏻
Very informative and straight forward! Some of the best prices I’ve come across!
Kayla was so nice, a friend that I love recommended this location and couldn’t be happier with the service.
kayla and Brittany where very helpful and took care of all needs
Kayla and Brittany were awesome! Very helpful and respectful all smiles definitely would recommend this place 🤌
I enjoy evyvist to this location Brittany it's very knowledgeable and her customer service is absolutely amazing
Clean and well-kept storage facility/unit. Brittany was extremely personable and helped me find the perfect unit for items that needed to be stored away. The checkout process was smooth once I was ready to remove my items and close my account. Thank you to Kayla, Brittany, and Adam keep up the good job.
Kayla and Brittany made things so easy for me. I’ve never used a storage unit before and they helped me so much along the way! Thank you guys so much!!
Kayla & Brittany were very nice when helping me figure out what size storage space I needed. They even gave me tips on how to pack the unit to utilize the space in the best way! I would definitely recommend going to them! Thank yall so much!
Brittney was great. Thank you to her and Adam
Brittany and Kayla were exceptional in helping me with my transition to getting a unit and helped set me up in a professional manner. Highly recommend them and they definitely deserve raises for their customer service skills!! Thank you public storage for having workers who take pride in their jobs!
Brittany was very helpful in selecting the size of unit we needed. She was patient and very nice.
Was very happy with service Kayla was very polite an easy to deal with she was very helpful with picking the right size unit thank you very much
Kayla and Brittany was so helpful and just awesome. Great people to deal with
Very professional staff, well maintained, and organized!! Lots of help from Kayla, and Brittany very knowledgeable.
Brittany and Kayla were simply amazing. From start to finish the customer service was excellent. They made my move transition super easy. Please ask for them when you go to this location
Top notch establishment! It comes with a story. Was taking my 4 wheeler for a tuneup and on the way I got a flat tire on my trailer. I pulled in to the storage unit to ask if I could park my trailer and 4 wheeler in the parking lot while I went to get a new tire. As I entered the front door I noticed how clean and orderly everything was. The employees were warm and welcoming. They even went above and beyond and invited me to park my trailer behind the fence where it would be safe while I was gone. What a blessing Brittany, Tim and Mitchell are. Hats off to you guys.
Kayla is the best employee there… ALL HANDS DOWN!! Very helpful and polite!! She is a pleasant delight! Highly recommended!! Thx
Kayla F was very professional from day one (1). I really appreciate all of her help and professionalism. She’s a great asset to Public Storage
My experience with my Public Storage is ,and has been awesome. They treat me like more of a friend, but on a professional level. The place is always clean and in order, and staff is always friendly and accommodating. Glad I chose this location.
Kayla was so helpful and friendly. She was able to set me up with my rental in no time. She answered my questions and showed me everything I needed to do! She gave great customer service
Kayla at the Mt. Holly locations was so helpful with my complicated move-out move-in situation. She is always so polite and eager to help. Top notch customer service today is obsolete but not with her!
It’s very hard reaching someone on the office phone but Kayla has tried to help via cell.
Wow where do I start I’m a newcomer to North Carolina and Brittany was awesome (as well as her team) from start to finish. She was very pleasant and informative as well as professional. Brittany continue to do your thing girl and Thanks for everything. I feel very comfortable leaving my things in your facility. Just for notation because I have read the previous comments my overhead is opened and damaged I reported to Brittany just because someone can get in without tampering with the lock she also made note of it.
Brittany was great. She made the whole thing easier than i thought.
Good Morning, this is my first time using a storage facility and I couldnt be more please with the level of customer service that was provided by. Brittany and Sheliah. The smile and the politeness of this team is surely appreciated! If your are near the Mt. Holy location and need a storage please come experience real people with great customer service skills! Quite refreshing.
Excellent customer service with a smile. If I had to recommend a storage facility to anyone in the area I will send them here. Thank you Brittany for helping me secure a storage unit within a reasonable price. 1month free promotion!!
I've used Public Storage s several times in the past. They always provided excellent service.
It was clean and dsk people were helpful
Very friendly and clean facility! Would recommend it to anyone! Kim was very helpful!
I just want to give a shout out to Tiffany who helped me ( a 68 year old woman), rent a storage space. I called and called and asked so many questions and she was so kind and thoughtful, plus very patient with me. It was my first time to store anything. She made it so much easier. Thank you, thank you Tiffany, I am so grateful for your thoughtfulness and patience. Blessings ❣
Easy access to my storage unit. Nice and clean and very excited for this experience.
Extremely well kept and easy to navigate. Jen helped us when we first arrived and was very friendly!
This property is always super clean. Never any trash anywhere
I had a very pleasant and enjoyable experience with Jen...she's very helpful and informative 👍 and I also had an issue where I was expecting a refund and she was able to help with that.thank you Jen for your hard work
Great location and helpful staff!
My experience at this establishment was outstanding thanks to the phenomenal management.. Lauren was the lovely young lady who helped meet my needs- I will definitely recommend her to all my family and friends!
Lauren The property manager there is awesome he is always working and keeping the property clean and always goes above and beyond to help her customers out I would 100% recommend ability to all of my friends and family
Tiffanie was very professional. She explained everything clearly and made my transaction quick and timely. She was nice and had a very pleasant attitude. I'm recommending my friends to this storage for sure.
I would like to give big kudos to Lauren the property manager and her staff at this location. My husband and I started renting a indoor storage unit before we sold our house, and right near our move out date, we needed to rent a last minute second unit, and with the help of staff, we were able to store additional stuff, and when it came time to clear out the space, the process was easy peasy. I would highly recommend this location to any of our family and friends, that need a place to secure and store their belongings temporarily or long term!!
Always clean and nice staff
Lauren and staff was very helpful.