How to Use the Public Storage App

Once the download is complete, open the app, select your settings and login to get to your dashboard. The app dashboard holds every tool you need to manage your space:

• Pay your bill.
• Access the self-storage facility.
• Get directions to your Public Storage location.
• Rent a storage unit.
• Update your settings and manage your account.
• Contact Customer Support or get quick answers to common questions.

Making Payments from Your Phone

Paying your bill is a snap. In Payments, you can:

• View your current balance.
• Adjust your AutoPay settings.
• Manage your payment methods.
• See your payment history.

To pay your Public Storage bill, first add or update your information in Manage Payment Methods. Then, just hit Make One Time Payment before your rent is due to make an on-time payment.

Accessing Your Storage Unit with the App

By far the most popular feature of the Public Storage app, Access lets you open the gates, elevators, doors — anything with a keypad — with just one touch.

Be sure you have Bluetooth turned on. Don’t worry if you don’t — you’ll be prompted to activate Bluetooth once you touch Access.

If you’re in range of an accessible gate, elevator or door at your location, you can Open it without entering a passcode. You’ll be prompted if your phone is out of range and you need to move closer to your access point. And if there’s a connection issue, you can always touch View Access Code and enter your code the old-fashioned way.

Getting Directions to Your Storage Facility

Whether it’s your first time moving into a space at this facility or you’re traveling from an unfamiliar location, we make it easy to find your way.

Touch Directions and your device’s map app will open up with a pin dropped at your self-storage location. If you rent at different locations, multiple facilities will appear. Select the one you want to find, click Directions and let your phone be your guide.

Renting Another Public Storage Unit

The Public Storage app isn’t only for managing your current space. You can easily rent a new storage unit any time your storage needs change.

Tap Rent to visit our mobile-friendly online rental experience, where you can:

• Choose the location where you currently have a space or find other facilities nearby.
• Select the size you need.
• Make a reservation.
• Complete the eRental process.

Adjusting Your Account Settings

Just like MyAccount, all of your information is stored in Settings. Any changes here officially update your information in the Public Storage system and on PublicStorage.com:

• Profile – View your info and account number. Change your contact information or military status.
• Reset Password – Change your account password.
• Storage Space – Get info on your space and location. Add or update your emergency contacts. Schedule a move-out.
• Payments – Check your balance and history, sign up for AutoPay, manage payment methods or pay your bill.
• Rent a Space – Find another storage unit.
• View Documents – Read your rental agreement, addendums and every other important document.
• Insurance – Protect your stored items or make changes to your existing coverage.

Seeking Support from Our Team

With in-app Support, help is always with you. Find quick answers to the most common self-storage questions in the Help Center.

And if you don’t find what you’re looking for, we’re always here when you need us. Send a message or call our friendly Customer Support team to get the help you need, right when you need it.