Sonnet was great. Very knowledgeable and helpful. Super patient !
Sonnet is amazing. She helped me with all my issues and definitely made a customer that will recommend to others.
Customer service was great and the facilities were clean. I plan on storing with them again
Shout out to Kelsey, she was so helpful with my rental. Took the time to answer my questions and made the process so easy , thank you !
Very helpful staff and clean location.
The staff courteous , professional, and helpful.
Instalaciones muy limpias. thx
Love that you can pay here for any public storage location and it takes cash and the kiosk is open from 6 to 9 so works better for my schedule
Great customer service, Bernard was very helpful
Great clean units with AC to prevent damage to items from heat . Very secure. Bernard was great to deal with . Was easy to rent and very hassle free when we moved out . Was able to use the app pick a move out date . Leave the keys and lock in unit and done . Very clean , carts available on site to move stuff in and out .
Upon our visit to look at the roof for a roof leek, the receptionist sonnet was a patient and and very informative woman..she was quick with answers and was also straight foward when she couldn't delivered an answer she went out of her way to find them..great service
Good storage spot! Good people. Very responsive.
Sonnet was super helpful and informative. She helped me get the best price and made the process very easy. Thank you Sonnet for being a caring and helpful employee, they are hard to find now a days. Have a great day and good luck with your garden 😁!
Great rental and move in experience. Was actually looking at other location but there were no smaller units left which is understandable as most get rented for students from colleges as i was also renting for my son.but in all aspects of renting and moving in, everything went smoothly and have zero complaints!!!
Worked great with upgrading my unit.
Kinsey was very helpful and knowledgeable
Very clean place and the staff was very helpful. Especially Kinsey. Definitely recommending as long as she is there.
I wanna say thank you to Kinsey she's soo helpful!
Thank you so much Kinsey you rock!!!
Kelsey is very kind and professional. She was very helpful and went above and beyond.
Sonnet was very professional and knowledgeable of her job. She actually followed up as she promised over the weekend. I have no doubt she is very suited and good with customers. Thanks again Sonnet. Looking forward to working with you. You will be a great asset to Public Storage.
Thank you Public Storage, Sonnet the location manager, did an awesome job of helping me get my unit transferred to a larger unit. Went above and beyond in getting things worked out for me.
Employees like her are valuable and make a difference in the world!
Thank you again!
-Matt
Kelsey was kind and courteous and made everything so easy. I will recommend to all of my friends!!
Kelsey was extremely helpful!!!!
Kelsey is a great person to speak to super friendly and professional
The employee I talked to named Kelsey was very friendly, knowledgeable and helpful.
Sonnet provided excellent customer service while helping us reserve our storage units.
Great experience, super helpful.
I love the remote access capability and electronic rental workflow! I was able to rent a space all from my phone without going into the office. Tracy/Jade/Sonnet helped to provide a spare key to an authorized user on the account as well! Thank you!
Updated review as of 10/31/24 clean facility, good prices for the area and being climate controlled. I like my unit!
came back and rented a space. nice employees and good facility
Great customer service! Sonnet was extremely helpful. Highly recommend Public Storage in Pensacola!
Very people friendly and helpful whenever I needed it. Truly a great company to do business with. Very clean facility, listened and answered all my questions. Thanks Public Storage.
So easy to set everything up online! Move in was easy peasy! And having the app helps with getting in the gate too! 👍🏼☺️
Clean genuine, good pricing and great customer service
Public storage honestly has grown on me as family for 8 years I stored my stuff there I was there during good times when the employees was there and had a office on site to when they had the kiosk you talk into During the bad times when I lost my key and was so frustrated they assist me to help me and was right there as an angel when I needed the lock cut then a replacement overall I would rate them 10 stars but that's not a option so I would stay with 5.I recommend public storage to anyone if you are a student moving out of your parents house going to college to and business man your valuables will stay safe they work hard with the security plus cameras hope to do business with them again love you public storage thanks again
Jade and Vickie was very helpful
I would like to commend Jade at the Plantation Road Public Storage in Pensacola. I recently rented a second unit there and was quite nervous completing everything online since I live out of the area. When I arrived in Pensacola, Jade called me to make sure I didn't have any problems and to ask if I had additional questions. She addressed all the concerns I had and I feel very relieved now that all my questions have been answered. I was fortunate enough to meet her while she was taking care of some other customers at the site. Now that we have met, I feel even more confident that I can return home and know that all my belongings will be secure.
Marissa was excellent. She was kind, patient and informative. I was a little bit of a pain in the butt too, I kept changing my mind causing her to have to back up and redo the contract and her friendliness and smile never wavered. Marissa is the reason Public Storage gets 5 stars!
So friendly and helpful!! So easy to access your unit I would definitely recommend!!!!!
I've always used Public Storage throughout the years. No matter which location the level of cleanliness and customer service is always excellent and courteous.
Jade helped me at this location and the Creighton location. She was wonderful! Very helpful and friendly! Nice facility.
Had some issues for a few days and actually received a call from local manager, Shannon, to explain the changes. Meant a lot considering the website didn't help explain what was going on with the phones and property managers on site.
Started with a 1 star review and have now updated to a 4 star. Property is clean and in a good location, been a customer for 3 years.
Very easy to grab you a storage unit, the lady at the front is beat jive and easy to deal with!!!
Jade was very helpful with my storage needs
Summer and Rodney took excellent care of me.
Will definitely recommend this place. Very clean!!! I was assisted by Dayna who was wonderful and a great help!
Im always hesitant when deciding on which storage is right for me. But, Dayna was knowledgeable, courteous and very helpful. She made finding the right room easy and convenient. I will definitely recommend to all my friends and family and look forward to future business. Thank you!
Dayna was absolutely fantastic!
I highly recommend renting from her at Public Storage.
My experience was great. Dayna was very friendly and helpful. She made it easy and explained everything to me. I will recommend this place to friends. It was a pleasure dealing with her!
This place is awesome!! I worked with Dayna who was AMAZING!! She was very friendly, professional and went above and beyond!! Highly recommend!!
Awesome job , greeted me a smile help me with question and explain them as well
Great person to have working with this company.
Shannon, the local site manager, is always a pleasure to work with, handles issues, is responsive and keeps this facility really clean.
Ms Shannon was extremely helpful!!! Excellent customer service! She was patient with me and i look forward to the great experience to come with public storage!!! ☺️☺️
Shannon was very helpful and professional. She took me from unit to unit so I could determine which one I thought was best for my family and I. I would recommend Public Storage.
Ms. Shannon was very helpful and more than enough. Very positive
Shannon is so kind and incredibly helpful. Highly recommend this place for all your storage needs.
Anyone that I talk to at the office was nice, helpful and professional. The storage facility was clean and maintained. If something was broken or damaged, it was fixed in a timely manner. My experience there was great.
Very nice storage facility. I have used it for 2 years.
The ease of securing unit online and move in was the best experience ever. The customer service is awesome!