Public Storage Customer Service: How to Get Help

You can get help from Public Storage by phone, online, or in person, whichever way fits your schedule best. When you’re utilizing a storage space, little questions can pop up anytime. Maybe you forgot your gate access code, want to update your payment method, or just need a quick tip on how to organize your unit. Good news: Public Storage customer service is designed to make getting help fast, friendly, and stress-free.

Reach Out Your Way

You’ve got plenty of options when it comes to contacting Public Storage.

If you prefer to handle things digitally, the Public Storage app and website make it easy to take care of business anytime. You can make or schedule payments, reserve a unit, update your account details, or review your rental information. There’s also a helpful contact form and online chat option if you’d rather type than talk.

Prefer speaking to someone directly? Call 1-800-742-8048 for general customer service. Whether you need help with a gate code, billing question, or reservation, the team is ready to assist.

And don’t forget you can always stop by your neighborhood Public Storage location during business hours. The on-site staff can help with account questions, show you how to use facility keypads, rescue during a lock-out, and share quick organizing or packing tips. You can also use one of our convenient kiosks where available.

What Kind of Help Do You Need?

Whether you’re moving in, moving out, or just keeping things organized, Public Storage customer service is ready to help at every step. Here are a few common reasons customers reach out:

• Access and gate codes: If you forget your code or have trouble entering the facility, you can find your access details in the app or contact your local office for a reset.
• Account updates and billing: Manage your payment methods, check balances, or update your move-out date through your online account or by calling customer service.
• Reservations and unit details: Need to find the right size or confirm a promotion? The customer service team and on-site staff can walk you through your options so you can reserve a space with confidence.
• Rental policies and storage rules: The FAQ section on our site provides answers about what you can and can’t store, how to pay your bill, and how to manage your rental efficiently.

Fast Help, Online or In Person

Getting assistance shouldn’t take up your day and at Public Storage, it doesn’t. Whether you’re managing your account from your phone or chatting with a team member face-to-face, help is always close by. With easy-to-use online tools and friendly customer service at every location, keeping your storage experience running smoothly is a breeze.