Tom was super knowledgeable and friendly.
Great location and service. Got helped by Chase and he is very friendly, knowledgeable and helpful!
Jeanette at the capitol hill location on 12th was so friendly and made closing out my unit so easy!
Tom was very kind and helpful from check in to check out. He is a bright light in a world that seems short of decency these days.
Yes I like this storage place, my son stored his belongings here while off from college. Chase who works there is very nice and helpful, and the place is secure
Clean, efficient, and exactly what I needed.
I just wanna take a second and talk about how great Tom is. Tom has been working the front desk at this place since my company started keeping a unit at this location years ago. We often have multiple vehicles in the drive for a prolonged period of time as we load and unload equipment from our unit. Some of our equipment needs set up and torn down as we transport it in the building or put it inside of a vehicle or take out of a vehicle. As long as we are not a burden to other customers, Tom has always given us the space we need to do our jobs timely and efficiently. We really appreciate that. We have had less friendly interactions with the employees of other storage locations that we do business with and with other Public Storage personnel who have had an interest in maintaining a less reasonable, less productive, and less friendly collection of desires. Tom however, recognizes that our time is valuable and that a friendly long term relationship to beneficial for all parties. Thanks Tom.
Our business keeps a unit here. Tom and his assistant have been extremely helpful and friendly to all of our employees as they enter the site and access our unit and load and unload our business equipment. Tom has been such a big help that we know his name well enough to include it in a review.
Coutney restored my faith in Customer Service! She was beyond helpful! Thank you!
Tom was amazing. Helped me solve a technical problem with my door. Jammed after some things fell inside. I really needed those items for work. He swept in like a white knight and saved the day!
Really appreciate the staff here, and their ability to work with my needs as a business customer.
Clean, well lighted, and efficient. Tom provided excellent service.
Chase, thanks you Soo much for all your wonderful help today! You made me feel welcome and safe and I’m glad to be in a very safe and secure location! Looking forward to all your help and needs that I’m going to need in the future!
Tom and Chase are absolutely outstanding, it's a great location, very clean, very organized, great communication, you couldn't ask for more!
Good spot for convenient storage
I had a lot of trouble contacting anyone through the Public Storage 800 number. On the third call I finally got a human by selecting the option for a new customer reservation. That person somehow blind transferred me to Ryan at this location, although my unit is at another Seattle location. I explained what was happening to Ryan and he was INCREDIBLY helpful, and actually solved the issue (was something misconfigured in my account) in about 3 minutes. In short, this review is more about Ryan's customer support than Public Storage as a whole, as my experience with Public Storage's official support path was abysmal.
I've been in great hands since Chase began managing this facility! He's always been so polite and informative in our interactions.
The call center is a disaster, but the property managers were amazing, especially Chase. He went above and beyond helping me and the movers. Great experience!
I just rented a storage space for the first time. Chase was very helpful! He's calm, focused and informative. He has exactly the kind of personality I needed to help me through the process.
Have had this unit for almost two years and this is the first time I had encountered any problems. There was a billing issue and even though I was frustrated and honestly wanted to get angry, Chase, their manager , was able to help me and take care of the problems including instructing me on how to navigate a frustrating situation. He used kindness and thoughtfulness as a first rule of action.
Tom was extremely helpful and the process is secure and convenient
This facility was so confusing to deal with at first the second my partner & I parked our car. If it wasn’t for the property manager working that day, I don’t think we would have been able to find or get to our storage unit.
Ryan has been so informative, personable, helpful, understanding, & all the more, professional. This is a smaller property compared to most I’ve seen, and a much older one than others in the Seattle area, but 10/10 would recommend storing here.
The management goes above & beyond, and has shown themselves to be very resourceful!! Ryan, you’re amazing!
Ryan at public storage 3000 15th ave w Seattle Wa 98119 is amazing! Very helpful, patient and kind. We were at a different public storage and so glad we moved and glad to have Ryan there to help!
Ryan from this Public storage is very helpful and made the moving experience very smooth..!! He’s polite and friendly. I would definitely recommend this location and to have him present during the move.
First time using Public Storage and so far off to a great start. Tom was exceptionally kind and helpful in getting us situated into our new unit. Showing us how everything worked and any useful tips. We are very happy so far.
So appreciative of Tom at this Public Storage facility! He’s always gone above and beyond to keep me up to date with my unit. He always has a welcoming demeanor and a smile on his face. Appreciate you Tom! 🙏🏽
Tom has continually assisted me with many facets of the rental process and renting of a public storage unit. I’ve been with public storage for years and he is by far one of the most sincere and helpful On-Site Property Managers at this Public Storage and any other.
Ryan provided exceptional customer service and is a delight to work with! Ryan is polite and friendly! Definitely one of the best employees I’ve worked with at Public Storage! Thank you Ryan for helping us!
I have used this space for over two years. It was Simply Storage before it switched over to Public Storage. I had a 5x10 unit and recently switched to a 5x15. Thanks to the help of Shalleenakaye and Ryan it was a smooth transition! They were extremely helpful and knowledgeable with all the questions and concerns I had. Having a storage unit has been imperative to my lifestyle since I live in a small apartment and need extra space for my belongings. 5 star service!
One of the best experiences I've had with any company ever. Tom, who I think is the manager, is spectacular. He called when I hadn't started putting stuff in my storage unit after renting. He met me to show me where my unit was, how to use the app and how to lock my storage space. When I accidentally didn't lock my unit right he called and let me know. I'm happily surprised about my experience with Public Storage and encourage anyone who is considering storage here to go for it. The space is clean, easy to access and well kept up.
I was looking for a place to store my camp trailer indoors. I thought I had to look way out of town for a good deal but Public Storage got me right in close to home and at a much less monthly rate than my previous outside space. Secure as well!
Tom assisted me with a 10 x 15 unit this past week and was a pleasure to work with. It is never an enjoyable experience to move but Tom made it super easy and as convenient as possible. I certainly appreciated his service.
customer service at the facility was amazing and storage facility is very neat .
Tom helped me move into my unit today. He was very attentive and kind! He helped the movers find a place to park and guided me to my storage unit. Thank you for your help Tom!
Tom is absolutely phenomenal!! Great customer service, super personable, amazing follow up, and was so kind when answering all of my questions while in a stressful time. 100% recommend Public Storage, but try to work with Tom if you can!!! :)
Tom was very kind and knew the answer to all my questions! He helped me find a cart for my stuff and was very knowledgeable about public storage and how the facility works
Julian was amazing! Super easy rental process and Julian helped out so much!
Cameron helped me today to move from 20'×20' storage to 5'×10'
He did really good job. He was professional, fast, knowledgeable, respectful, and very nice.
I highly recommend this storage location and ask help from Cameron.
You will appreciate your Storage experience as I did.
To Cameron's manager please gave him big raise he truly deserves it
Needed to downsize storage units on short notice during New Years Eve. Cameron made the process incredibly easy and was quickly attentive to any questions or issues I brought to his attention, even while assisting multiple other customers simultaneously. Five star service.
There are a lot of storage places to choose from where I live but my family and I have always used this location when we need a storage facility. Cameron at the desk was very helpful, friendly, and kind.
Cameron was awesome at getting us switched to a new unit very concise in how he explained things and definitely helped me with the stuff I didn’t understand. 5/5 would recommend
Cool staff stays out of your business. Closes at 6pm is the only negative thing.
Shout out to Cameron for the excellent customer service. Very friendly guy and extremely helpful!
Whoa! So impressed that Cameron called me to tell me he had cleared my balance and taken care of all the move-out details, even though I was struggling to figure out how to do this on the PS website. He's a mind reader! Best customer service I've ever seen
Cameron made the moving out process so easy and smooth. He was so great to work with. Very friendly, responsive, and knowledgeable. Would stay if we weren’t moving.
Thank you, Cameron, for the good service! This is the second time the office staff was informative, friendly and helpful.
Tom who manages the Queenanne space is lovely to work with. The building is kept very clean. Tom helped me easily move to a larger space today.
Great clean storage place with reasonable prices and very friendly and helpful staff. Will definitely choose them next time.
I have rented a modest sized storage space here since 2009! I just left and it almost feels like leaving family. Personal interest in how their service was as well as cleanliness and overall professionalism were hallmarks. Most recent care taker Tom is an excellent example of their continued excellent service
Clean, safe, Tom is amazing!
Tom was amazing and so helpful when I was moving in and out of this storage unit! The place is very safe and friendly. I kept my things here for a year and everything was just as I left it.
Staff on site were very helpful with setting up the rental storage unit and ensuring that we were able to navigate and find our unit. Definitely recommend for ease of access and excellent staff
Julian was an incredibly helpful and fun person! So grateful to had him in the office my day of moving in!
Rome, Julian and Tom are really remarkable. This storage unit is always clean, secure and easy to get in and out of. I highly recommend
Julian was AMAZINGGG and was very informative when showing me my unit. It was my first time renting a space and I had no idea what I was doing or what to do but he helped me all the way :) He was also very very kind and I’m so glad that I decided to rent at this public storage location. Thank you, Julian!!
Really easy experience checking in! Guy at the front was so nice and helpful and made sure to check that I got into my unit okay before I left. Would recommend.
Tom was wonderful!!!!! He knows how to resolve problems which arise with the units and the computer system. He was pleasant. He bent over backwards to assure that I had what I needed. He is excellent with people skills. You are blessed to have him.
This place is the best. There is ample parking and always a cart or two to use while you are there. Also the staff is the greatest
Tom was A++ . My storage unit is located in Houston, Texas and had an autopay issue that was unable to be rectified by my store manager after 3-4 10-15 min phone calls. Let’s just say the employees at my unit are less than competent. Tom is/was a breath of fresh air. He is kind, polite, and willing to explain Public Storage’s processes and how we could fix the issue. What took hours between Public Storage’s automated system (still never reached a live person) and my storage units incompetent employees, Tom fixed within 5-10 minutes. A++.
Tom was really helpful and made things super easy. He also helped us get the best deal possible
Tom & Vince are the best! They go above & beyond to keep this space safe & secure. And Tom really went out of his way to help me out with something; it was super sweet of him!
Tom is an excellent employee. Went out of his way to help me out. Phenomenal! Thank you.
I've been renting a unit from this location for several years, but was in need of a larger unit. Vince, the onsite manager, was incredibly helpful getting me into a unit which accommodated my needs. Not only did he find me a unit around the corner from the original (making the move very easy) he also made the transfer process smooth and easy to navigate. Vince is the reason I'll continue bringing my business, as well as recommending this specific location to my friends and family. Thank you for all of the help Vince.
Tom is the man! He was super friendly and helpful in answering all my questions regarding storage spaces and the rental process.
I have been at this public storage for the last few months and have always been so happy about the service. I have interacted the most with Tom and he is so helpful and super friendly. There is almost always someone available to help and their service is friendly and so appreciated!
Tom you are amazing and have made my life easier countless times!!!
Extremely clean facility and well maintained for the most part. Had a few incidents with the elevator being down and they raised our monthly rent by $65 out of the blue but still a great option to rent from as they are always running promotions. Jonathan is also very nice and helpful.
Well mannered helpful man that works here.
The guys at this location were very helpful on my move to california..... Thank you guys very much
Highly recommend - storage you can trust. Perfect spot to park the camper van for an extended period. Vince, at the front desk, provided some excellent customer service - took a lot of the chaos out of the whole moving process.
I used this location to store its tens during Covid. Jonathan was super helpful when I moved out!! They were also great when I moved my stuff in 2 years ago. Highly recommend!!
Great location. Stopped in to pick up some boxes for moving and was very impressed by the service. Tom was very pleasant and helpful. I definitely will recommend it to others.
I was needing storage/moving boxes and saw Public Storage on 3000 15th Ave in Seattle sold boxes. I stopped in and was greeted by a nice guy named Tom (at least that’s what his shirt said). I told him what I needed them for and he helped me with the right sizes. I was only able to get a couple that day and was impressed that he didn’t put a hard sell on. I usually don’t write reviews but in todays day it is very rare to get exceptional service. Was very impressed and will be back.