Public Storage Self-Storage Units at 4900 State Highway 121, Lewisville, TX
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Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Property Manager Lives On-site
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Property Manager Lives On-site
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5'x5'Online only price$ 32/moSmall 5'x5'- Climate Controlled
- Upstairs/elevator
$ 32/mo $43Best Price Label -
5'x5'Online only price$ 35/moSmall 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 35/mo $46Best Price Label -
10'x5'Online only price$ 40/moSmall 10'x5'- Climate Controlled
- Upstairs/elevator
$ 40/mo $53Best Price Label -
5'x10'Online only price$ 55/moSmall 5'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 55/mo $74Best Price Label -
10'x7.5'Online only price$ 73/moMedium 10'x7.5'- Climate Controlled
- Upstairs/elevator
$ 73/mo $97Best Price Label -
10'x10'Online only price$ 79/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 79/mo $105Best Price Label -
10'x10'Online only price$ 110/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 110/mo $147Best Price Label -
10'x15'Online only price$ 120/moLarge 10'x15'- Climate Controlled
- Upstairs/elevator
$ 120/mo $160Best Price Label -
10'x20'Online only price$ 156/moLarge 10'x20'- Climate Controlled
- Upstairs/elevator
$ 156/mo $208Best Price Label -
10'x20'Online only price$ 157/moLarge 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 157/mo $210Best Price Label -
10'x30'Online only price$ 290/moLarge 10'x30'- Climate Controlled
- Inside unit
- 1st Floor
$ 290/mo $386Best Price Label
Nearby Self-Storage Locations
Self Storage Near
4201 Paige Rd
The Colony
TX
75056
Self Storage Near
7536 Main Street
The Colony
TX
75056
Self Storage Near
4101 N Josey Lane
Carrollton
TX
75007
Self Storage Near
6220 Tennyson Pkwy
Plano
TX
75024
Self-Storage Near Lewisville
Resources from the Help Center
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See what fits in different storage unit sizes
Lewisville Storage Units On Highway 121
Lewisville storage units are available on Highway 121. Public Storage has indoor storage and climate controlled storage in Lewisville to meet the needs of customers in southeast Denton County. The facility is located just off of the Sam Rayburn Tollway between Josey Lane and Plano Parkway.
Getting ready to tee it up for a round of golf at Wynwood Park or Stewart Peninsula Golf Course? A 5x5 storage unit can easily hold multiple sets of golf clubs for quick access.
Minutes from Lake Lewisville, grab a 5x10 storage unit to keep fishing gear, boating equipment, or the essentials for a lazy day on the lake nearby. They are also perfect for storing hiking and biking gear for folks regularly headed out to the Arbor Hills Nature Preserve.
Local families love our convenient 10x10 storage units to store large furniture items, appliances, tables, chairs and boxes for seasonal storage or year-round. Never trip over unnecessary items again!
With a city motto of “Deep Roots. Broad Wings. Bright Future” —big things are ahead for Lewisville, and Public Storage is excited to be a part of it, offering excellent customer service and cheap self storage units for every occasion.
All units at this location are indoor climate controlled storage units to help take the edge off the weather. Use our eRental program to book a contactless move-in today!
At this Lewisville Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 398)
Awesome service. Johnathan helped me with an issue on my account and was super friendly. Highly recommend especially The Colony location ๐๐
The phone number does not connect me to the location. You just get a run-around like some third world country business. Can't talk to anybody! Whichever executive decided to remove all human contact from the phone recording ought to be fired.
Nice and cleaned
Would recommend this Public Storage. Staff is always kind and helpful. I kept my belongings here for about a year and never had issues with anything. The building is always clean!!!!
The employees do not know the policies of their business. They make everything sound great. They fail to inform you that you have to get notice to move out even thought the app lets you schedule same day. They do not prorate you for a partial month even when you are told they allow it at move in. When you do business with someone for years, you expect better. Every time I have encountered an issue during my time here the staff have been unable to help resolve. DO NOT RENT HERE! There is better service at lower prices right now the street.
DO NOT RENT SPACE HERE We had to sell our house and move into an apartment due to my husbands health. Obviously with the struggles we are on a tight budget while he gets back on his feet. We put most of our furniture in the Public Storage. I shopped pricing and picked a unit on the 3rd floor way in the back to keep it affordable. We had movers get it all in there as we can’t lift that kind of stuff. 4 months into it PS informs us they are increasing our rent by 30%!!! That is a lot to us. I could understand 5 or 10, but 30 after the fact. I offered to sign a 12 month contract to keep it at the amount we signed up for but they said no. We will pay them $700 more over the next 12 months than what we budgeted. It would cost a lot to rent a truck and hire movers to move it again so we are stuck. Do not rent from this greedy corporation. Pick a mom and pop storage facility or anyone else. Public Hostage really knows how to screw the community.
Jasmine was incredible and absolutely deserves a raise or promotion! She went above and beyond to create a seamless move in for me, extremely accommodating, professional, kind, helpful and impeccable customer service! Thank you for such an incredible public storage and move in experience!!
Rates are reasonable, controlled climate, and very clean… Staff is helpful and professional especially Jasmine she made sure the whole transaction went smoothly…
They were super helpful
Jasmin is the best! Very knowledgeable and helpful! Public Storage is lucky to have her. Will recommend to friends and family.
Your introductory price will only be valid for a month. They will then raise it exponentially especially if you’ve been in the facility for over a year. They are greedy as can be. Use Public Storage at your own risk but I’d recommend using a different facility. My introductory price was $69.00 which was a good deal at the time but they’ve “bait & switched” by doubling it since. Now they’ve sent me a notice to raise it again to $168.00!!
Exorbitant price increases and no services. In just over one year our rate has more then doubled to $500/mo. Moving to extra storage for only $115/month. On top of that we have trash and such to dispose of. Their trash is locked up with the threat of $10,000 fine OR a $200 to $300 cleaning fee. Store else where at a fraction on the cost.
Jasmine was so nice and patient. Very knowledgeable and explained everything.
I stopped in to look at a renting large space. The facility was nice and clean. But the real shining gem here is Jasmine! She is amazingly friendly and very professional. Jasmine is the reason I will be renting space here!
Almost wasn’t goin to rent until I got assistance from Jasmin! Definitely an asset to the business, she is! Nice location also
I went to help my son-in-law move out of his unit. The manager was off, and the office was closed, but it did not stop the manager from coming out to harass an African American man and his family. My daughter and I both recorded the transaction. I contacted their corporate offices more than once, but they did not care and refused my offer to send them the videos from my iPhone and my daughter’s iPhone.
Local Management is hostile and unprofessional. Iness than a month there were gate issues at least on 3 separate occasions resulting in the gate being left open and anyone being able to come in and out for days at a time. One such incident where I was locked inside with my son along with several other clients. One of those clients knocked on the building until someone came and seeing as how we were trapped until after hours on a school night with children. The door to the kiosk was locked from the inside the gate access and the number on the gate and in the app did not have anyone working during those hours. Someone came out and open the gate while screaming at all of us. Left a voicemail on customer service that night and got a call back the next day by somebody who rather than apologize immediately became defensive and hostile. I asked to speak someone else she said I'd have to call back I did and apparently she was the one who answered because I was immediately hung up on. I called back again someone else answered and said the person I was talking to at just left and there was nobody else to talk to
Excellent service at this location! Jasmine was very Helpful!
Great service, very clean and neat. Bailey the manager is wonderful. Love the place!
Jasmin at the 4900 hwy-121 location was extremely helpful and knowledgeable of her job. She was and patient and explained all the advantages and disadvantages of each unit size.
Jasmine is amazing great service, great energy and definitely was helpful. The facility was cleaned and very well organized.
Thank you for the rent correction I have deleted my previous review
Jonathan was a real help ! Cool guy and nice attitude.
Jonathan provided great customer service, and helped me get a storage within minutes. The process was quick and efficient. Highly recommend!!
The lady who helped me out when I first rented a place over six months ago she was awesome. And the lady who helped me out in moving out was great as well. It seems all the ladies, and I want to emphasize only the ladies, who work at that location are all awesome and wonderful. Very professional, very helpful and they’re willing to listen and provide guidance and advice. Thank you ladies and I will be back one day.
Had a wonderful time working with Jasmine. Her first impression was very professional. She showed us options and informed us on what we needed to know. She got us the perfect unit in and out in a timely manner. THANK YOU JASMINE WITH HELPING MY LIFE BECOME A BREEZE! :)
Friendly staff and clean property.
Johnathn and Bailey was outstanding and explaining everything thoroughly.
Jonathan was really helpful
Jonathan is basically the Gandalf of storage unit personnel. Awesome experience.
I had to change my storage date and THEN had to upgrade to a larger space after changing the date. My rep Jonathon was very patient, friendly, and pleasant in ega4ds to the 2 seperate changes I needed to make. Facility was very clean and gave me security in knowing my property would be safe.
Great service
Johnathan was a huge help. Great service
Johnathon was awesome went over all the details and took very good care of us!!
Jonathan was great! Was able to make a reservation online and finalize without a problem. They now even have a QR code that allows you to get into your space without knowing your code!๐
Clean and was nice for the two years I had a unit there
Great rate, great customer service and was able to get everything handled really fast
No issues with this location.
Very best customer service, very knowledgeable about everything and made me feel welcome.
Very friendly staff. Helped me with all my questions
Bailey was extremely helpful and helped us get the best deal to store our stuff. First class storage!
Solid storage facility. Helpful people (especially Jasmine), and they have carts to help unload.
Jonathan was really helpful. He made our first experience easy. Recommended
Great and speedy service. Prices are the best in the area. Building is very clean!
Kelly was amazing. And she helped me with everything!
The staff here is awesome ๐ Kelly made a bad day into a great one with her fast and courteous customer service!
They will raise your prices every year $50.00 or more.
Jonathan was great help made it VERY easy!
Excellent customer service
Choosing this location was one of the best decisions I have ever made. The manager is welcoming and truly cares about her job. I opened my first unit here over 3 years ago. I have since closed that one and opened a smaller unit. The manager went above and beyond to help me keep the units as close to each other as possible while I prepped the larger one to be closed. My son and I have been through some rough times, but the staff here has been helpful and supportive through it all. <3
Jonathan is super nice and fast!!
Matthews got this process on lock.. if your trying to get a stressful situation handled talk to Matthew. Shell was super patient and gave a helping hand to really get the ball rolling. Dont go to those rude places.. they've got you here.
Matt was great! On the and in person. Very easy going and comfortable rental experience. Had a few questions and even a request which were na answered and fulfilled. It's non pressure front office. No updating or extra frills. Not to uptight but business like enough you are comfortable that they are taking care of business and your stuff is safe and secure. Thanks Matt!
Dayvia offered great customer service and was very nice! Glad I got a storage unit at this location!
The staff is kind and excellent with their knowledge about this business. I've never had an issue, and all questions and expectations have been met. I happily have two units with them. And they even offered an idea if I want to consolidate both. Besides the issues my phone has with connecting in the elevator (which could just be my phone), I have zero complaints.
Jonathan was awesome in getting me signed up with a unit. Thanks!!!
Place is an absolute scam!! They do rent “month to month” so they can just hike up the price on their own terms.. my little 5x10 just doubled in price going forward to $98 a month. What a joke and terrible business practice
Ebony was Great ๐๐๐๐
Ebony and Shale were very helpful and the process was smooth! Would recommend.
Don’t lease a space here unless you want a million headaches followed up with zero concern or sympathy AND a price hike after FOUR months! First of all, this place leaks every time it rains. I know of 9 units that have flooded during stormy weather and also talked with 2 other people who have spaces on the other side of the building that say it happens over there too. I personally had to pull every single thing out of my 15x20 storage unit twice to get in there and make sure nothing was damaged. I reported the issue and the leaks continued for 4-5 days with nothing more than one employee mopping up the mess in the halls. It happened again not even 2 weeks later. I have a massive unit so it was a full day of work both times. I asked to move into another unit the first time but was told that mine “should be fine.” I got lucky (so far) but others around me were much less fortunate with most of their belongings being ruined. This place should also revisit the definition of “temperature controlled.” I’ve been in multiple times and it’s been 85-90 degrees and very humid inside. Just the other day (September) it was warmer inside than it was outside. Not what I expect when advertised as temp. controlled! Now today, I got an email that after just four months of renting my space, my rent is going up by 15%. What a rip off! Also was reprimanded for being on the property at 8:59 PM despite being told directly to my face in the office that only the doors locked at 9 and that as long as I was inside before then it was fine. This was an important factor when choosing my storage because I need access evenings after work. Will be moving out and into another company as soon as I can. Public Storage seriously doesn’t care about their tenants and it shows big time.
Fast, easy and Economical! Recommend it.....
Amazing setup and secured ๐!
Got checked in quickly much appreciated. I did not like that I could not go up the elevator a couple minutes after close even though I was inside the building
5 Start Service shoutout to Lisa. She was very informative and a pleasure to work with. The process was seemless and that made our day. Thank you for a great customer service experience. We appreciated it!
Started with Excellent service.... then 19 months later have gotten a 20% increase in rate. Terrible business practice and even worse customer service when trying to discuss it. With be moving out soon
accompanying friends
Lisa was very kind and fun have a good experience
Lisa was awesome and very helpful
The best experience ever- Lisa was amazing. Give her a raise, she elevated my experience.
Lisa is amazing
This was my first time needing to rent a storage unit. Lisa greeted me and made me feel so comfortable. She is very knowledgeable and answered all my questions! I’m so stressed about this move but she made me feel so much better. Thank you Lisa for your great customer service! I will be using Public Storage in the future.
Lisa was wonderful and helped me carry out something I've been trying to do for 2 weeks!! Thank you Lisa!!!
Jonathan was patient, informative, and efficient. He provided great and timely service while answering all my questions.
Great Service by Jonathan. Nice, clean facility and easy movie in process *update 5.25.21* I used it for a year and have moved out of the area and thus moved out of my storage. Here's what I learned: 1. They sure do make the move out process easy. In and out in MAYBE two minutes and they were really nice about it with no pressure. 2. Good upkeep. Always clean, always clear. Looks the same as when I moved in. 3. They need more flatbed carts. I think they may have three and living in an apartment nearby I frequented this building more than I'd like to admit. More times than not there was no cart. For a facility this large and a chain like this, they can afford a couple more carts Other than that, it was perfect and I couldn't ask for more. Will use Public Storage over other storage facilities moving forward for sure.
Jonathan offer a excepcional service today. This is second time I rent here because it's clean and good price and location. Very happy with them
Lisa was great she helped me and told me Jonathan would help me...
Lisa was great. Very helpful
They increased our rate by 30% after 5 months of having the unit rented. We asked the reason for the huge increase and they said they couldn't provide information as this was managed by their executives.
Competitive pricing, clean and always very courteous.
Lisa was great, she helped make the move to our new storage unit quick and easy.
Great service very helpful Jonathan was great help with everything
Lisa was awesome !!! and help us alot .
Would be more but they have raised my $ by 25% in 2 years.
Excellent Professional Courteous Service Always. Jonathan is great! The whole team is!
Nice and clean facility
marianne was amazing and very helpful. thank you for helping me and my family this morning!!
Awesome customer service!
Fairly priced and clean with easy access
Lisa was AMAZING!! at getting me set up for my first ever storage unit and answered all my questions. Thank you!
Beverly assisted me today and provided the best customer service.
Amazing price and great service. Rachael was excellent
Great job!
Clean facility, friendly staff
Changing my review unfortunately for the 3rd time. The facility is clean and easily accessible and feels safe. My issue was in using the restroom. I noticed that both public accessible were closed and a sign posted about Covid. So I went inside the office and asked if they had one that I could use only to be refused and told not open for the public but rather I should go next door to Starbucks. I ask why, and was told because we would have to clean them after each use and it's a company policy. Really came off as being lazy and uncaring.
Cynthia was absolutely Positivity Very helpful.
Best storage I’ve used. Jonathan was friendly and helpful and the units and hallways are always spotless. They even have carts to help you move.
Lisa was great!! Great service, easy breezy@
Great Liza
Exelent.
It is storage. It stores. Watch their shady practice if charging for a lock and not disclosing it in the price or reservation.
Jonathan is great! Easy process!
Lisa was amazing! She was able to get me in and out very quickly!
Great experience
I have not moved into this location yet but was pleased with their customer service. Initial communication from one of their employees was inaccurate, but the manager Johnathan was able to resolve the issue quickly. I appreciate his communication and this location's customer service. I look forward to being a long-term customer.
Smooth and helpful at the front desk!
Not upfront about costs - I saw pricing online for 15/month and the first month 1 dollar. I reserved the unit and recieved a call from their call center immediately following. He confirmed this is my price which includes everything to move in. No additional coat unless we wished to purchase boxes etc. I visited the store and filled out all the paperwork via their iPad. Once all of my information was entered and she was ready for my payment, she then decided to tell me that theres a lock fee for using their locks, then a 24 dollar admin fee. This feels like a bate and switch. Seems theres not much transparency here. I'm super dissappointed the way your team operates. Theres no reason to spring fees on people at the end. Be upfront about these things so you dont upset future potential clients.
Luke was outstanding!!
Fast efficient and friendly.also great prices
Lisa was wonderful in helping us pick the correct size unit for our needs and took the time to explain everything! Great customer service and very clean facility!
Lisa was friendly and helped us find our unit. She made it fun as well as easy. Public storage has the best deals in Denton county.
Lisa was awesome
Lisa was awesome she gives great customer service.
Great service, easy access, reasonable affordability. Good place!
Johnathan was super helpful and very informative. Any questions I had he was very quick to answer. Bailey helped me out on the phone multiple questions and was very pleasant to talk to! Great customer service here!!
Always clean
Very clean. Check in was easy and fast.
Luke was very helpful and considerate.
Lisa was amazing quick and efficient!
Lisa did an amazing job!
Jonathan was very helpful and informative, great experience!
I FEEL SO COMFORTABLE IN THIS PLACE!!!! THANKS LISA...
Thank you Lisa for the help.
Bailey and all of the public storage employee s are very helpful and I thank them for there prompt services
Really clean.
Excellent service! Luke helped us a lot with our move in!
Luke was amazing. He helped me decide on the best storage for me.
Luke was very helpful and quick setting up a second space for us.
Luke was amazing and extremely helpful.
Like was very helpful and I professional. Very clean and nice place I highly recommend it.๐
Beverly was very helpful and took great care of everything for me! Definitely recommend.
This was a great space to store our items for our business! Always clean and felt that it was very secure!
Deborah helped me out and she was outstanding! Super personable and quick.
They never have carts for us to use. When we have truckloads and zero carts OR locked up with chains is bad business. YES, I have spoken to management and their response is that some customers keep the carts in their units . Well, 2 things. Why punish all customers for 4 or 5 bad apples. It's the price of doing business. Also, supposedly that have cameras. They need to look and see who the offenders are and contact them. Along with non working bathrooms . Seriously guys, it's not hard to manage a storage building . You keep raising my rates , but not updating the facilities . I would leave this location , but I don't have any carts to use. I've spoken to many tenants and they agree, but won't take the time to complain because it falls on deaf ears . Guess it's time to rent a cart and move out of this dump.
GREAT STAFF; CONVENIENTLY LOCATED; TWO THUMBS UP
Miss Deborah is the bomb dot com!!!! She is absolutely positively wonderful and a great asset to your company!!!!!
This was a great facility! The staff was very helpful!
!!!Do Not Come here with Deborah!!! I had the worst experience with her I came in to the store at 3:40pm to rent a storage she had two people in front of me and she said they had reservation so I asked her if she could just give me a call when she was ready for me she called me at 4:44 told me I had 12 minutes it’s to get there if not she wasn’t going to be able to give me the storage unit I got here in nine minutes and right when I walked in too the door she started saying she wasn’t going to be able to because of the time and began to say more excuses I told her she should have told me that when we were on the phone and she began to argue with me that she had I stated that was not true My family and I have a total of four storages here and it has allways been a great experience but dealing with her attitude and her unwillingness to help us was upsetting especially since she’s a mananger I sadly feel that if I had been black like the other customers she would have been more helpful
Climate controlled and elevators are the only way to go; no more stairs, rain, heat or snow to worry about.
Deborah was very helpful. She explained everything with patience.
Miss Beverly was nothing short of Amazing. Made the process quick and got me in and out! This woman deserves a raise!!!! ๐๐พ
Joyner was such a big help. Very informative and made sure I was shown everything I needed to know. Highly recommend this public storage facility ! Thanks so much !
Beverly gave me great customer service today! A great turn around from my last public storage experience!!!! Thanks Beverly
Pretty cool place....literally! Bailey was most helpful very customer service oriented.
Lisa was too awesome! Over friendly, very informative and made the process extremely quick and easy. Highly recommend
Perfect sevice at this locations thanks to Jonathan very helpful at the front desk!!!
Excellent customer service. Jonathan was very helpful and answered all of our questions. Thank you!
They were excellent at first in 2017 when I first started doing business with them and Courtney was their on-site resident manager. The rates did increase but in small/ nominal amounts but I also kept checking for rate drops and would move into a cheaper unit, same size most of the time. There was no fee to transfer between units. But Courtney left in 2018 and then the business relationship & management went downhill from there. I moved out after a steep $50/ month rent increase after only being in a new transfer unit just 4 months!! I stayed in it no longer than an additional 4 months. I understand that these storage facilities must be profitable and have operating costs but folks who rent 4-6 months or longer deserve a stable rate/ lock-in for their continued patronage or else they'll just keep moving their stuff, like I have. Bitter-ending when I left since the tacky resident manager called the police on my son for not abandoning our items still in the foyer area, after the facility closed at 9p. ๐๐ฏ๐ ๐ The irony was Lewisville PD was a class act!! They realized that we had obviously emptied the unit completely but we ran out of time (was there already for hours) for loading the rest, which was neatly lined inside against the wall in the foyer/ receiving area, for quicker moving to the outside of the building, into our cars, so the LPD obviously saw that this was straight harassment and then simply just assisted us with moving the rest of our things to the outside of the building. We tried telling the rude manager that's all we were trying to accomplish in the first place b ๐๐๐ but we're Black people so she just called police anyway. I won't be back. ๐ฏโ๏ธ
Sweet people
Joyner was a wonderful and friendly person !!!
Muy amables..lo recomiendo
Be Ware that this place closes at 9pm and there is no access to your unit.
Lisa and the Public Storage Team have been very helpful with my move. Thank you guys!
Very clean and easy to navigate. Staff very helpful
Second floor is full of water from leaks in the roof. They don’t have any carts available and there is only one car here. Poor customer service.
Lisa was such a joy to work with! She was very informative and very sweet and helpful! She answered all of our questions and was very patient with us through the process! So glad we chose to rent here!
very nice and clean facility .nice people at the office .
Joyner was a great help and answered all my questions, The location is great, nice clean safe and secure, We’re super happy, THANKS JOYNER
If I could give 0 stars I would. I have had a storage unit with this place since March of 2019. I just got an email saying my storage unit is going up from $100 to $120. I wasn’t told that the price could go up when I purchased. This place is a scam do not use them. They sale you a good price then Corp raises the prices months later.
Lisa was great. Fast and easy service!!
The most cheerful and accommodating group of people. Always a great interactive experience. Lisa is always gracious
Great location and a wonderful staff!
Thanks Lisa and Bailey! You both were super helpful!
Clean safe storage just remember they close at 9:00 pm after 9 you cant go up on the elevator so put your stuff in the hallway and organize it later i was there till 11:00 pm
Great service as always! Jonathan was very helpful and made the process quick.
Did a great job explain everything.. again ty
Buenas instalaciones
Another Update >>>>>> The District Manager kept her word with me and I was able to get things corrected on my part. I really appreciate her going above and beyond to make sure my experience ended off better than before. She really showed me customer service from a phone call and a text. mind you it has only was last week . and full circle . Thank you
They'll nickel and dime you to death. Sure, it may SEEM like the cheapest at first blush. But then they require you to buy insurance (if this requirement is listed anywhere on the website, it isnt obvious at all). But the kicker is, you need it THAT DAY. And, oh, what a coincidence! They just happen to sell insurance policies there! Then they make you spend 20 dollars on a lock. The storages will accommodate a regular padlock or combination lock, but they make you buy this stupid barbell looking thing that doesnt look nearly as secure. And it is completely useless anywhere else--you cant use it to lock up your bicycle or your backyard gate. It only fits the storage door. We asked about it and they all but admitted it was a racket. "You CAN bring your own lock, but you have to buy this one anyway." The units themselves are quite dark. It is obvious these people are cheap, cheap, cheap. And also not the most ethical people in the world. Think twice before you come here, you'll end up paying more than elsewhere once it is all said and done. And they'll take advantage of you in any way they can.
Very helpful and excellent at helping you with everything you need! Highly recommend!
He was a great staff helped me with everything i needed I'm a happy customer
So far so good. Just moved my class in for summer storage, no complaints. Thanks for your help Lisa.
Nice people, super helpful. Who knew renting a storage space could be fun...? Got a great rate on top of that.
John gave amazing service. Highly recommend
Very friendly and informative
Joyner and Doraa are awesome!!! Great service!
Awesome and safe! Great prices too!!
John made this an easy and quick process for us!
Great and clean place!! Excellent rates!! Thank you Jonathan for your great service!! I will definitely use this location in the future!!
Doraa was great
Wow, great place! It’s extremely clean & has wonderful service. It’s so much less expensive than other storage companies we’ve talked to!
Joe was very detailed and professional appreciate the help
John was very helpful and informative
Lisa was a wonderful persone. Very setvice and lication. Than you.
Huge and clean
My wife and I were dreading looking for storage places, but John made this an enjoyable experience for us both. He was able to determine our needs and recommend the best storage option. We were in and out in less than 30 minutes. You should definitely come here and ask for John!
Awesome and professional!
Joyner
John was very helpful and happy to help.
Esther & Ingrid were great getting everything setup
Thanks John for all your help. Very polite, customer service oriented. Really appreciate all your help. You made my move very easy.
Esther and Ingrid were very helpful. Made my experience sweet and smooth
Very professional was Ingrid and Joyner, showed me the available and explained all the options that are available for me to rent
5 Star Service from John...He was very informative and a pleasure to work with. Storage space is clean which is important!
I received such courteous help from Gaither, Esther, and Jonathan,. I definitely recommend this storage facility.
John was awesome and helpful
John was super great and helped out tremendously:)
John was very helpful and explained everything. Definitely made me feel confident in storing things at his location
Excellent service and very nice and helpful employees. This is a very clean and well kept facility. We had our unit for two years and always have felt our property was safe and secure. We highly recommend this Public Storage Location!
I visited the location Thursday and John was not only helpful, but polite and made sure I was taken care of. Thank you John I appreciate you taking care of me buddy!
I like this place. Easy and accessible and right on the freeway TX-121. I rented out a small storage for my dinning table set early of the month, because it didn't fit my new apparment. And returned it before the end of the month because I sold the set. The process of renting and closing out was so quick, within minutes. Though you may want to book online because you'll get a better price.
John was very professional and side spoken and clarified all details o me in my level of understanding.
Lisa was very helpful in answering all our questions, showed us around, and the unit in question. I know they have to upsale but that was like the only off putting thing and it wasn't her so much as company expectations. All in all very pleased
Awesome location & great customer service! John rocks!!! Thanks.
John was was amazing in my rental process so easy, professional and great lockers for a even better price. Go see him at this location
John was really helpful made the process fast and convenient
I went to public storage today Sunday, 4 November and John help me, excellent service.
Lisa was so helpful and very knowledgeable about what I needed to meet my needs and help my mom get a storage unit! Great experience.
They wouldn’t hire me because I was “overqualified”. Get off your high horses; people need jobs and people have bills to pay.
John was awesome when I rented my unit
Awesome Friendly Service! Thanks John!
Nice clean and orderly. Associate's were very friendly with a smile on their faces.
I had good experience from Lisa and glad GM Jonathan was also able to assist
My only regret is not reviewing sooner about Jonathan, the guy with the longer hair. His customer service experience was exceptional, and superior to any experience I have had in the past.
Great customer service Jonathan answered every question I had and was very patient.
Excellent location with service to match. Clean facility.
Tanya rocks
John was fantastic! Highly recommend him.
Very outstanding customer service. Jonathan was an excellent employee that a have to face on my first visit to sign my contract. He explained everything I should know and with a good attitude.
They lock up the carts after business hours so it would be in your best interest to get your move done before 6pm
Very clean. Just wish the hours were better.
Very accommodating and friendly to work with.
Loved the customer service from Christina she was very helpful and quit frankly pretty cute.....don't say nothing but I was about to ask for her number ๐
I have rented here for over a year. While visiting my unit yesterday Tate and Courtney absolutely saved the day. The Lord sent me 2 angels in those girls. They saved me over $500 and calmed me down while I was nearly losing my mind. This is so much more than a storage facility, the management truly cares about their customers.
Today got the opportunity to be helped by Peter, And the entire process was extremely smooth and painless. they had an awesome discount program going on where I got my first months rent for just a dollar, he even helped me save a little bit of extra money by recommending a smaller space that was sufficient for all of that I needed to place in storage. He was super kind/knowledgeable and service was exceptional thank you so much Peter!
Heather at First was Helping me and then Courtney Finished me and showed me my Storage Location and got me Signed and I am happy that I had a wonderful experience with them 2 Beautiful Ladies and Cheap Place to Rent from across my Job at 711... Other Places where way higher when I asked and that is why I chose where to go... Thanks Y’all...
I rented from Courtney today at this location. The whole thing was so painless. I did my research before choosing the property that I did and the reviews for this property do not lie. Everything was very clean, the manager is extremely friendly and was able to answer all of my questions without missing a beat. The other employee Mary (I believe her name was) was also very friendly. From what I saw today, I'm looking forward to patronizing this location for time to come. My favorite part is that they've "gone green"and everything is electronic ๐ณ๐ฒ๐๐
This place is awesome!!! The level of customer service that Charonda provided this afternoon was second to none. She went out of the way to make sure that all of my questions were answered and went the extra mile with helping me although she didn't have to. With phenonemal brand recognition, superb staff that makes you comfortable patronizing their business right down to the stellar storage options, Public Storage is a certain crowd pleasure. You want to use this facility - it's gold!
Courtney was very knowledgeable in all of my needs made me feel very comfortable about renting a storage
Courtney was very helpful.
Courtney was very nice and helpful and took care of all our needs!! Will be recommending to others
Storage paid in full, the power went out in the building during our move out so we were stuck on the 3rd floor with dollys full of stuff so that means no elevator no a/c. We found the stairwell to the front desk and they were rude and do was corporate. They told us it's not their fault it's the utility company's fault so we need to rent our uhaul for an extra day at our expense. Public Storage basically told us to go screw ourselves.
Very nice, clean place with nice people. But be sure to cross your t's and dot your i's when vacating. Told them we were leaving at the end of April, they put it in their computer but continued to charge us for 2 months. When we called, they said that we had left the lock they gave us on the unit so they could not enter it and considered it occupied. My complaint is that if you knew we vacating and saw the lock still on there why didn't you just pick up the phone and call us to double check that we were gone. In the end, you got 2 months of rent from us so you profited.
Courtney took great care of me
Staff was very appreciative and supportive.... Helped me out alot THANK YOU VERY MUCH ๐๐๐๐
Great service and prices. Adam was a pleasure to work with.
Melissa was awesome
This facility is clean and the management was amazing. Courtney helped me figure out the right size unit to fit my whole home!! She made it affordable and easy!!! She rocks!! Thank you Public Storage!!!
Courtney and Melissa were very helpful and they were very professional They helped us with the move
I visited this location, and was very impressed by the customer service. Morgan, assisted me and gave me all the information I could ask for and was a HUGE help! Very impressed and very satisfied.
This was my first time at public storage & the service was so friendly, humorous and efficient! Morgan and Tate were very patient, worked with me, and walked me through everything I needed to know! :)
Finding storage is always hard, but thankfully I came across Public storage. The customer service was phenomenal and the girls helped me find the best unit at an affordable price. A huge thank you to Morgan and Tate for helping me through this entire storage process. They were so friendly and very patient with answering all of my questions. I was very impressed with their level of professionalism and I will be recommending this location to everyone I know.
I had a storage space on the north side of 121 but my daughter told me about Public Storage and it was about 1/2 the rate. I made my reservation online (Super Easy!!) and went to the location within about 30 minutes. I was met by Morgan & Tate who were both super friendly and helpful. I was shown my space, given my keys, made my payment and was out of there in about 15 minutes! I dealt primarily with Morgan and felt that she was knowledgeable, friendly and was a great representative of Public Storage. The facility is clean and well lit. Overall, it was a great experience. Thanks so much!
I had wonderful experience with Kristy. She was very nice and made such I understood everything along with giving me the best price to fit my situation. I had a great experience.
Tate and Morgan were wonderful to work with. Quick service, easy explanations, and an overall enjoyable experience. Looking forward to working with you going forward!
I am extremely pleased and impressed with Public Storage. I went there today to secure an incredible price for a 10 x 10 unit. Courtney helped me, and she was incredibly courteous and helpful. My unit was spotless and in great shape. Everyone behind the counter was friendly, making me feel very welcomed. Moving is stressful enough, so it's great to have one less worry. Thank you.
Courtney Sanderson is an awesome Public Storage manager
Great facility, clean, affordable and easy to find. The management is very considerate of my needs and is easy to contact when something is needed. I would highly recommend this facility to anyone looking to keep their belongings in a safe spot!
Morgan and Courtney gave me the best customer service that I have had in a long time! They answered all questions I had and helped me get what I needed. I don’t see any concerns about the future with Public Storage all thanks to them :)
Good storage place friendly helpful staff
great service, they make things easy.
Tate was very helpful and awsome
Never rented a storage unit before and this is the first place I went to check out. The ladies at the desk were incredibly helpful and I’m more than happy with getting a unit from them. Climate controlled, clean, awesome!
Courtney was absolutely AMAZING!! From when I first entered into the store until the very end of the visit she was very helpful and answers every single question I had! I would definitely continue to do business with public storage at this location as a result of the wonderful customer service I received from Courtney. She ROCKS!!
Aside from the obvious professionalism from each employee, the environment is friendly-and cleanly. Employees handle difficult situations with understanding and calmness, and the prices are very fair for the size of the units. I highly recommend them to anyone looking for a storage unit.
Nice clean facilities.
helpful, clean and courteous. However, I was charged a higher rate. I was told it would be fixed and have spoken to them many times. It still has not been changed. I am moving out in a month and just gave up on talking to them to fix it.
This is my first time renting a storage unit and the experience was great. Courtney was really helpful and answer all my questions. This is a brand new facility located close to Nebraska Furniture Mart. Very clean, very well lit and very secure. Definitely recommend if you're looking to store a bunch of your stuff.
I'm being charged $160 for a 10-15 unit that I can get a larger unit 10-20 $114 which to me as a consumer that doesn't make sense I spoke to the manager she tells me because of supply in demand because the 10-20 is inside which to me if I had known I would have chose the one inside for the saving just beware before you fall for the $1 move in which is really not a one dollar move in do your home.
This is my first time using a storage unit and I will not be using public storage again. I signed up for a rate online with public storage. I could not make the appointment to come sign papers so I called and left a voicemail to reschedule the day I would come sign (NOT MY UNIT RESERVATION). Mind you, my move in date was 3 weeks away. When I finally spoke to someone I was told my reservation was cancelled because "the system" cancelled it. I advised that I never asked for my reservation to be cancelled. By this time the rate of my unit went up. I asked for the same rate I signed up for because I did not request to cancel my reservation and if they did not want to honor the rate just let me know and I will find another company. I was assured the issue would get sent to upper management (because they are able to change it if they want). This was back in August. Since then I have spoken to several workers and managers at this location and was assured that the price was approved and would reflect on my account before October 1st. I went to pay my bill and the rate hadn't been changed. I spoke with someone today and they advised "the rate was not approved and they tried leaving a voicemail on August 21st". I have spoken to SEVERAL people and all assured me the rate will reflect before my October 1st payment was due. Not one person stated that my request was denied. I wouldn't advise public storage to anyone and will be moving my things out of this location as soon as possible.
Good setup, nice helpful staff
Christy was very professional and very informational when I came in to rent my storage unit. I also ran into the property manager, Courtney, and she was very nice and professional. Property is very clean and looks really nice.
Move in was simple enough, fairly clean facility with occasional front door or elevator issues. Brace yourself for the rates to hike up after a few months. Ours went from $59 to $90 after 5 months. If you only need a storage for a few months its a solid option. If you are looking long term, except to pay top dollar soon enough. Store associates are friendly and customer service from corporate was poor on issues (long delay, canned responses, lack of concern).
Grear staff, great location!!!!!!
Everyone is friendly there especially vicky she is friendly she was able to assist me with all the question i had since it's was my first time getting a storage she made me feel welcome.
This location is clean and secure. Total climate control. I called and talked to Yesenia. She did the contract, she took time to help and show me around. Friendly and knowledgeable. Sign in online, for best deal.
Clean and affordable
Nice, new facility with easy access. The climate controller units are clean and have great A/C. And the onsite staff are very helpful and friendly. Vicki was the nice lady who assisted us and Yesenia called the following week just to make sure everything was going well and to let them know if I had any questions. These days, I consider that pretty good customer service.
Raised storage rate by 100 percent in six months
RATS. The insurance they tell you to buy only covers $250 worth of damage from rats. Of course this type of damage can happen anywhere but I would have liked to know upfront that rats were active at the property to look into other insurance options. UNHELPFUL STAFF: Several bad interactions with the front desk staff and no help from the management. Overall, a bad experience. Would not return.
Yesenia is amazing. So friendly and helpful, and she has amazing hair and a pretty smile. The facility is huge and extremely clean.
Vicki was very friendly, professional and knowledgeable. The property itself is clean and secure. I would recommend this facility for any of your moving or storage needs.
Great service! Yesenia was a great help and super friendly. I'll definitely do all my business with this Public Storage.
Clean
Raised rate after 5 months by 30 dollars
Vicki and Yesenia are AMAZING! They were very helpful with my move-out! I definitely recommend this facility! Thanks ladies!
Yesenia is awesome! She got me into a unit quick and painless! Facility is neat and well maintained!
Very friendly and welcoming. Nice clean facility with climate control and elevator access. Very quick process moving in and awesome summer specials ! Yesenia did awesome job helping us :D
Great customer service from Vicki. Friendly and knowledgable staff. Very clean location. Easy rental process.
My experience getting settled into this location was made hassle free thanks to Yesenia. She was very knowledgeable and found a great unit that will fit my needs.
Really clean, fair prices, convenient location
Excellent service! Nice, clean facility with great security! Hyanethia was knowledgeable, fast and friendly. She took care of all of my needs, and she was very patient with me. I appreciated her help, and it ultimately made me decide to store my things here. The introductory price was awesome as well!
Clean new storage rooms, indoors and climate controlled. Only downside is that the place closes all access to the facility at 9pm.
The facility is clean and well protected. The staff gives a very professional tour and understanding of the facility.
Ashley was very helpful and Nice. Thank you Ashley for keeping "my junk " secure. !!!!
Hyanethia was incredible! Best customer service I have experienced in a long time, so happy to be working with this location.
Vicki was great help with setting up my new unit today. This place has awesome security and is really clean.
Hy showed me my storage unit today and was very knowledgeable and friendly. If you get a storage unit asked for her.
Easy to sign up for storage with Vicki.
Great storage. Reasonable pricing
The staff was very helpful, informative, and nice. Yesenia made sure all of my needs were met and provided wonderful customer service.
Vicky was very helpful and kind helping me find a good storage.
They were awesome and affordable!!!
Very friendly service. Employees who understand & respect their customers new or old. I'm one of the new ones yet felt like I've been there for years. For being rusty, as Yesenia said, she gave me 110% service. In & out just like that. Loaded my boxes & went on my way. Not too far; Starbucks. It's snowing.
Clean facility, great customers service.thank you Vicki
Just recently took a friend to rent out a unit Shandi was very helpful and kind i recommend anyone to go here she helped him out a lot i didn't tell her thanks but I'm saying it now thank you Shandi for your help.
Very nice staff and helpful... I'll give them a 5 star rating...
Friendly and knowledgeable staff, clean safe environment
This place steals your money! Ok so when I leased this unit I asked if for some reason I needed to move my storage unit in the middle of the month would I be refunded the remainder of money that I paid for the month. So I moved out of my storage unit last month around the 11th of the month and now they are saying that they do not prorate after the 6th of the month. Had I know this clause about not prorating after the 6th I would have not paid more then I needed. They have taken the remainder of the months rent when I was not even in the unit. I even confirmed with the people in the office that the remainder of the month would be refunded to me when I let them know I moved out. I am in property management myself and am very disappointed in this crooked company. I will never refer this place to anyone.
Everyone here was so great to talk to. They are always so helpful.
Yesenia was wonderful. She was very helpful when inquired about the facility. The facility is very clean and secure.
Great location, great pricing. Clean facility and excellent staff. The only thing I didn't like was the fact that it's not a gated facility. Gated properties always add an extra layer of theft prevention. Other than that, an excellent choice!
I am so happy to find the storage in this location. moreover it is economic and cheaper. Also excellent staff support and good house keeping. nothing to worry. But the insurance premium per month is too high.
The moment I came in the door the representative named Hyanethia greated me with the most pleasant smile and a personality that made me know I wanted to do business with them. Although I had already made a reservation she said she wanted to make sure I got the right storage for my belonging at the write price so she wanted to show me what I reserved and make sure it was sufficient. GOOD THING SHE DID!!!!! Needless to say her experience and her desire to go the extra mile not only save me money but more importantly time!!! Thanks Hyanethia YOU ROCK!!!!!!
Great location and prices. Vick did a great job getting me set up quickly and easily
I would definitely recommend this location. Not many facilities where property manager is onsite. Hyanethia was amazing as well. Very helpful with explaining everything to me! Wish I could give more than 5 stars.
Vivki gave excellent customer service
Yesenia was very nice and helpful!
Excellent service, excellent facility, I couldn't be happier
The staff was very helpful and the space is very clean. They list it as being in Lewisville and it's actually in The Colony. It was worth the extra drive.
Booked my space online and the move-in process was quick and easy. Yesenia was so helpful, professional and kind! The facility is very clean and offers very reasonable prices, I'd recommend to anyone!
Vicki has been amazing! She was very informative, knowledgeable, and extremely helpful! This was my first time renting a storage unit and she made it hassle free and very easy for us! I would recommend this location to everyone. Very new and clean! Thank you, Vicki, for all your help! :)
HY was ABSOLUTELY AWESOME!!!! So glad to have worked with her & was extremely helpful with getting me taken care of on all of my storage needs!
The staff is very polite, helpful, and informative. Facility is very clean, well maintained and the perfect place for your belongings. Low cost as well. I highly recommend them!! Thanks Yesenia for all your help! ๐
Very helpful employees and management
Vicki helped us and was wonderful! She explained everything thoroughly and allowed us to have a great move-in! We are so lucky to be using this facility. It was clean, safe and easy to navigate around. You guys have an awesome team! Keep up the great work!
I like this facility because the staff was very patient, helpful, and kind! The Facility was very very clean. I believe I made the best choice with placing my items in their hands. God bless you all & Thank you very very much!
Yesenia was so awesome! Very kind & friendly. Nice area with climate control to store my things. Awesome customer service.
Staff was very kind! Walkthrough was informative and clear.
Yesenia was very friendly, helpful, and absolutely wonderful!
Excellent customer service, brand new facility so everything is clean and functional. Staff is great here. Move in and take advantage of one of their online specials while they're available. Spots are going fast.
Thank you, appreciate all the help Yesenia. Very personable amd thorough!!
Excellent, clean facilities. Awesome customer service. Hyanethia answered all my questions and was super friendly!
If I could give this location more than five stars I would. Hyanethia was amazing! She was so sweet, knowledgable, efficient in explaining everything to me and showing me how everything worked; and she went out of her way to make sure I got the best deal they could offer. This location is very clean, and they offer great specials. Their staff is wonderful and very friendly. I would definitely recommend them.
Yesenia was totally awesome automatic 10 ๐๐๐๐๐๐๐๐๐๐... Even gave me sour patch kids and waited for me to comeback with my funds
Everyone was so nice and polite!!
Yesenia is incredibly knowledgeable and very professional. Great facility, clean and safe.
Clean & accessible & inexpensive
Vicki was great, showing me around, explaining the security features, and helping with some open question. First time public storage user. I like this location - as clean and friendly as it can get.