Storage Units Off Hempstead Highway in Houston, TX

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LOCATION
13300 Hempstead Highway
HoustonTX 77040
Vehicle storage available at this location.
    OFFICE HOURS
    ACCESS HOURS
    Mon-Sun 6:00am to 9:00pm
    PHONE
    (800) 688-8057
    (832) 384-5189








    Unit Features
    Promotion
    • Small
      5' x 10'
      • Outside unit/Drive-up access
      $1
      $56/mo.
      Online Special†
      $65 In-store
    • Medium
      10' x 10'
      • Outside unit/Drive-up access
      $1
      $77/mo.
      Online Special†
      $90 In-store
    • Medium
      10' x 10'
      • Inside unit/1st Floor
      $1
      $80/mo.
      Online Special†
      $94 In-store
    • Medium
      10' x 10'
      • Outside unit/24 Hour access
      $1
      $86/mo.
      Online Special†
      $101 In-store
    • Large
      10' x 15'
      • Outside unit/Drive-up access
      $1
      $86/mo.
      Online Special†
      $101 In-store
    • Large
      10' x 20'
      • Outside unit/Drive-up access
      $1
      $108/mo.
      Online Special†
      $127 In-store
    • Large
      10' x 25'
      • Outside unit/Drive-up access
      $1
      $156/mo.
      Online Special†
      $183 In-store
    Unit Features
    Promotion
    • Large
      9' x 25'
      • Covered parking
      50% OFF*
      $35/mo.
      Online Special†
      $41 In-store

    Self Storage Facility Features at 13300 Hempstead Highway


    There are 7 sizes of self storage units and 1 car storage unit at this Public Storage facility in 77040 at 13300 Hempstead Highway to conveniently meet your self storage needs. The storage rentals start at$56 per month for a 5' x 10' self storage unit.

    One of the Public Storage locations in the city of Houston, TX can have the storage rental you need. This location in 77040 or others nearby may offer boat, RV, and car self storage units, as well as outdoor storage or a climate controlled storage space.

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    Property Reviews for 13300 Hempstead Highway
    Houston, TX 77040

    4.64.65 Recent Reviews
    H PoolerGoogle+
    12/10/2015
    If you wish to get rid of your items, then this is the place to store your valuables.... Last year, the company decided to replace the doors with their version of locks. During the changing of the locks/the employees or whoever was working on the doors, apparently decided to go shopping! We had insurance but they denied us since it wasn't physically broken into! Anthony, who is all talk but no action plus you can barely understand him, is full of crap! He never resolved the issue and Roger, the lazy District Manager didn't help much, so there's your customer service. I'm still mad that they didn't compensate our losses (TV, golf clubs, etc) Public Storage really means public shopping for their employees! BTW, they then installed cameras, but they don't work, since they tried to break into our unit again. These dumb asses thought they could steal again! Not sure what happened to the footage if cameras are suppose to be installed. Wouldn't let me see the crime in action.Beware if I were you! This place is GHETTO!!
    Mario CastanonGoogle+
    51/31/2015
    Juanita was so nice!! She had excellent customer service skills that assisted us in a professional, organized, time effective way. She provided us with special offers to save us some money that other locations on magnum and Bingle did not provide us with. She made us feel so comfortable! I would recommend this location over any.
    amuszeme amy tGoogle+
    112/15/2014
    Horrible customer service!!! I signed up online for a 10x20 for $94 per month. I was not shown the unit prior to moving in. The day of my move, when my movers opened the unit, we discovered that it was not a 10x20 but a 10x15. I went to the office to complain but was told that there were no 10x20 units available. I was also told that they discovered that a couple of their units were mislabeled in their system and they had to take care of that but today there was nothing they could do but offer me the smaller unit. Well since I was paying my movers by the hour, I had no choice but to use the unit that was assigned to me. So I called in the next day to inquire about a reduced rate since I hadn't gotten what I requested and Juanita told me that she would contact her manager and get back with me. After several days of hearing nothing, I called her back to find out what was happening and she informed me that she hadn't heard back from her manager yet. So she gave me his number. I called Mr. Omideyi and after he insulted me by asking me "how do you know you have a 10x15 and not a 10x20" he agreed to reduce the rate to $70. But the very next month, my bill was back at $94. I had to call him again. Several times I tried to call him, but his phone didn't have a voicemail so I couldn't leave a message. By the time I was able to reach him, he basically insinuated that it was my fault that we hadn't spoken because he had not received a message from me by phone or email (I never had his email address). After arguing with me for some time, he finally removed the late fee and gave me the $70 rate.I tried to find a way to speak to his manager, but public storage does not have a true customer service line and no way to reach out with complaints if you need to go over the local manager's head. I called a number and spoke with someone named R.M. Clark who claimed to be Mr. Omideyi's boss. I told him the situation and explained how I had been treated. He apologized and said he would look into the matter. I sent him my original order confirmation email from public storage stating that I requested a 10x20 at $94 per month. After looking into the matter, he told me that the good news was that I was being charged the correct amount for a 10x15 unit. But I told him that I didn't care what his rates were at the time we spoke because at the time I booked the unit, that was the rate for the 10x20 which I did not receive. Needless to say, he did absolutely nothing to help me so I had to pay $94 for the unit the next month.I have been completely dissatisfied with Public Storage from the very first day and am currently paying movers again to move me out of there and into their competitors storage. They could have fixed this problem so easily and I think it is ridiculous how little concern they showed. They clearly have only their interests at heart.Oh, and I forgot to mention that when I went to get something out of my unit, there were roaches everywhere from another unit. I also complained about that and was assured that they would take care of it. I hope I don't have an infestation issue when I move out of there. STAY AWAY FROM PUBLIC STORAGE!!! If you have to use them, make sure to take your tape measure to ensure you get what you are paying for! I personally will never use Public Storage again.
    Josee TarangooGoogle+
    512/9/2014
    My experience. With public storage was awesome juanita was so nice and answerd all my question that i had my husband got a unit there i liked that she was a spanish speaker she had great attitude and was smiling the hold time. Will recommend publicstorage specially if yall have employees like juanita she was so awesome
    Yevette SykesGoogle+
    511/28/2014
    This has been my second time using Public Storage, however the other time was in a different state. Every time I came to this facility it was always clean and Juanita was very helpful. Her costumer service was top of the line. I had the opportunity to see her with another costumer while I waited my turn and her service with me was equally consistent. I would strongly recommend this Public Storage.
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