Public Storage Self-Storage Units at 11900 Katy Freeway, Houston, TX
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Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x5'Online only price$ 26/moSmall 5'x5'- Inside unit
- 1st Floor
$ 26/mo $ 26Best Price Label1 unit left! -
5'x7'Online only price$ 26/moSmall 5'x7'- Inside unit
- 1st Floor
$ 26/mo $ 26Best Price Label -
5'x10'Online only price$ 29/moSmall 5'x10'- Upstairs/elevator
$ 29/mo $ 29Best Price Label -
5'x5'Online only price$ 31/moSmall 5'x5'- Climate Controlled
- Upstairs/elevator
$ 31/mo $ 31Best Price Label -
5'x10'Online only price$ 44/moSmall 5'x10'- Inside unit
- 1st Floor
$ 44/mo $45Best Price Label -
5'x10'Online only price$ 61/moSmall 5'x10'- Climate Controlled
- Upstairs/elevator
$ 61/mo $62Best Price Label -
5'x12'Online only price$ 66/moSmall 5'x12'- Climate Controlled
- Upstairs/elevator
$ 66/mo $67Best Price Label -
7'x10'Online only price$ 68/moMedium 7'x10'- Inside unit
- 1st Floor
$ 68/mo $96Best Price Label -
10'x10'Online only price$ 79/moMedium 10'x10'- Upstairs/elevator
$ 79/mo $83Best Price Label -
10'x10'Online only price$ 110/moMedium 10'x10'- Inside unit
- 1st Floor
$ 110/mo $115Best Price Label -
10'x15'Online only price$ 119/moLarge 10'x15'- Outside unit
- Drive-up access
$ 119/mo $133Best Price LabelHurry! -
10'x10'Online only price$ 131/moMedium 10'x10'- Outside unit
- Drive-up access
$ 131/mo $137Best Price Label -
10'x12'Online only price$ 133/moMedium 10'x12'- Outside unit
- Drive-up access
$ 133/mo $139Best Price Label -
10'x20'Online only price$ 156/moLarge 10'x20'- Outside unit
- Drive-up access
$ 156/mo $170Best Price Label -
10'x25'Online only price$ 163/moLarge 10'x25'- Outside unit
- Drive-up access
$ 163/mo $167Best Price Label -
12'x25'Online only price$ 168/moLarge 12'x25'- Outside unit
- Drive-up access
$ 168/mo $173Best Price Label
Nearby Self-Storage Locations
Self Storage Near
10801 Katy Freeway
Houston
TX
77079
Self Storage Near
1611 S Dairy Ashford Rd
Houston
TX
77077
Self Storage Near
2055 Hayes Road
Houston
TX
77077
Self Storage Near
2305 South Dairy Ashford
Houston
TX
77077
Self-Storage Near Houston
Resources from the Help Center
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See what fits in different storage unit sizes
Energy Corridor Self Storage on Interstate 10
This Public Storage, located in Houston's Energy Corridor, offers cheap self storage units to local residential and commercial customers.
Just north of I-10 on Old Katy Road between Kirkwood Road and Dairy Ashford Road, this location offers a large selection of indoor and outdoor storage units with climate-controlled options.
With over 26 million square feet of office space packed in to the 7-mile stretch of the Energy Corridor, even the world's biggest companies may need somewhere to store supplies. Whether it's a 10x10, 10x20 or even a 10x30, this Public Storage has every storage need covered.
But it's not all business in the area. Just across the way from beautiful Bear Creek Pioneers Park, a 5x5 or 5x10 unit is a great place to store seasonal outdoor and picnic essentials, including chairs, blankets, hiking boots, backpacks, equestrian supplies and more.
With easy access from the 10 freeway, Beltway 8, Highway 6 and even a straight shot up I-10 from the Grand Parkway, this is a convenient location from any direction on the west side of Houston.
Open 7 days a week, this Public Storage is proud to offer exceptional service and affordable self storage options to the Energy Corridor and surrounding communities.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 367)
nice and clean
You don’t pay your phone bill or what?
I was looking for place to hold my stuff and was having trouble with the customer service. Ms. Judie had helped with finding a space that could fit my needs. I appreciate her help so much.
The Management is wonderful. The units not so much . The walls are over due for replacement with sealants around the cracks of the walls to prevent rodents ,etc from coming in. Look like a escape room. But the manangement is very nice and will work with you with what she has .
If I could give this place zero stars, even negative stars, I would. Rate on my unit went up from $60 a month to $200 a month over only 3 years, while service quality went way down. Even though the facility has a keypad entry gate, it only allows access to your unit between 9:30 AM-6:00 PM Monday thru Friday and 9:30-5:00 Saturday and Sunday. Office staff, including the manager, are rude and incompetent. I tried to enter the office during office hours because I needed help with something with my unit, but the office door was locked. I could see the manager and a couple of other employees through the window, so I knocked to get their attention, but the manager just waved me off. I persisted, so she finally came to the door and said rudely “uh, we’re having a staff meeting, you need to come back later.” I did not accept that, so she begrudgingly helped me. When I informed her that I was vacating my unit, she said all I had to do was leave the unit clean and the lock and keys there, and she would close out my account. But several weeks later, I was billed for the next month. I had to call the national number to get it fixed. The units themselves are also in poor condition; all of my stuff was covered in crumbling insulation that was falling from the ceiling. U-Haul moving and storage just a mile and a half east offers better quality units, access from 5 AM to to 10 PM every day, and friendly staff available 7 AM-7 PM Mon-Thur and Sat, 7 AM-8 PM Fridays, and 9-5 on Sunday, with reasonable rates.
Worst customer service. Nobody answers the phones or responds to messages. Incompetent staff
Rude Price always goes up even after you ask!!! And they say No! They always seem irritated you ask a question
I stopped by today to lease a storage unit. Shannon, the property manager helped me. She was helpful, informative and the process was easy. Great price as well
let me ex come in cut the lock, he stole all my stuff.
We got locked in after vaccinating our unit. The lady working there didn't tell us our code to exit would be void after 6. When we leased online it was our impression that the indoor unit would be air-conditioned. Our candles and scented wax melted in the summer heat. It was so bad in the summer you couldn't be in the unit without suffering from heat exhaustion. On the first day we took the majority of our stuff the elevator was down to be replaced. When we came to vacate it was still down 2 weeks later. No idea how long it was down prior to our first trip.
Very happy with quick and efficient set up. Great personal!
Dominique did a great job on helping me get my unit a great price and she explain everything. Thank Dominique for your help
Dominique help me with my unit and was very nice Thanks Dominique
Dominique got me the right space at the right price She was patient with me Thanks Dominique
Beautiful customer service qualities and a very beautiful attitude and determined to meet all my needs. God bless Shannon 💕🙏😇🥰
Shannon was astounding in her customer service! Easily the best choice I made for my storage decision.
On the website it says you can access your storage building from 6 am until 9pm. The website should be fixed because we had to wait outside for an hour for them to open
Shannon was super helpful up front in the desk. Awesome customer service!
Shannon
Shannon was very personal and was very nice and sweet. She goes all out for her customers.. we thank u so much for everything Mrs.SHANNON. BE BLESSED AND NEVER CHANGE STAY THE SAY WAY.. GOD BLESS U ... SHE IS THE BEST... From THOMAS AND LATOYA CHASE...
Great service! This was a quick and easy rental of a unit on a Sunday! Thank you Shannon for your great customer service and being so helpful and responsive.
Shannon was very helpful and fast!
Shannon was very nice and explained in detail about my rental. Happy I rented at this location!
Had a really good experience Paul was very helpful and informative was really doing his job and did what he can and supposed to do
Had a great experience with the staff here, Shannon in particular. Very helpful in selecting the right sized unit for our needs and she explained all the fine print for us! A+++
They will make you think you are getting a good deal on your storage unit, then they hit you with a mandatory insurance policy that they conveniently offer.... and then two months later when your unit is completely full, you'll get a notification of a 25% increase on your monthly rent. They will also provide you with a lock and tell you it can be returned for a refund at the end of your rental. They won't. They will give you some scammy excuse and you get to keep your expensive, used lock. After hours access... nope... 9:30-6:00, if you overstay they will quickly send you a notification reminding you that you can't be there after their very short office hours. Next time I need an storage unit, I will definitely stay away from Public Storage.
Great professional service. Nyoka provided excellent service and I am very pleased. I'm thoroughly satisfied.... Keep up the good work Nyoka.. Thank you very much Nyoka... Johnnie McGill
Shanon is very helpful. great place to set up your locker
I rented a unit entirely online, and when I arrived at the site, even though it was in office hours, no one was in the office. I was eventually able to get my code to enter and move in. I did not find out for about 5 days that there is one unexpected restriction: You are not permitted to enter or exit the facility after they close at 6:00 p.m. I found this incredibly surprising for an all-outdoor storage facility. Please make sure that you will not need access after that time, because they do not advertise this fact very well. Unfortunately, when I called immediately after finding this out and asked about the refund policy, I was informed that the only thing they would refund would be the lock, a cost of $10. So unfortunately that's $170 that I am out, and I will have to rent another truck to move my things to a new storage unit that will allow wider access.
Easy and smooth process for finalizing the rental. Shannon made things simple and easy to understand. Great experience overall.
Shannon was resourceful, knowledgeable, awesome, helpful & cool. I recommend this location based of customer service, prices, deals and also their ability to assist with other Public Storage locations. Also, she gave me information that the customer service line didn’t give me. She asked me questions based on my reservation to make sure I was aware of access hours per locations. That was very helpful to know while choosing what location to use. I can’t imagine loading up and putting all my things storage without being aware of certain limitations that may not suit my needs. Like I said, the girl is awesome. She also has great manners and is good with kids.
Awesome service- Shannon did fantastic 😊
Paul was great and helpful . Shannon made the process easy as well .
Shannon was awesome
Shannon was great and helpful
Shannon was helpful and friendly
shannon was awesome. thank you for the assistance
I love this location! Shannon is so helpful and always pleasant.
Great service, and very professional
Shannon was big help. She made sure I got everything I needed. And her personality was very welcoming.
Shannon was a great help. The process was very quick, she answered all my questions, and was extremely friendly. Overall great customer service.
Great place to rent a storage until from!!Shannon is very helpful with making sure I had all the information I need while shopping for my future unit within the next few months.
Highly recommended! Shannon was so friendly and helpful!
Shannon was very helpful and nice.
Shannon was awesome and sweet, easy process
Shannon was professional and quick, very knowledgeable about the business
SHANNON IS AMAZON AND HELP ME WITH EVERYTHING!!!
Shannon is the best!
Shannon, was a great help getting my new space.
cutie Shannon
A great place because of great employees like Shannon . Great and easy process .
Shannon was very helpful!
Shannon very nice and help us with renting process.
Ms Shannon is top tier. Her customer service and professionalism is unparalleled. I witnessed as she went above and beyond to give every customer the time needed to feel completely satisfied before leaving. She also welcomed everyone to Public Storage as they left as if she were welcoming them to the family. I would highly impressed.and would definitely recommend this location to family and friends.
Shannon was fabulous with her caring information on the storage we rented..Highly recommended.
Just had a fantastic experience w Shannon. She was very helpful and explained everything so well.
My unit price is all of a sudden increasing to an additional $25. Very misleading and not ok with this service. I called the office and left a voicemail and have not received a callback.
Miss Shannon was very pleasant and knowledgeable about taking care of my exact needs. I would definitely recommend this location!
Very clean and well managed facility outside and inside the CUSTOMER SERVICE was TRULY AMAZING!!!!!!! i personally thank public storage for hiring this EMPLOYEE need more like SHANNON!!!!!
It was great ,helpful and fast
I like this location. Shannon Marie was very helpful and kind. She definitely made the process easy for me!
Shannon has been great! Customer service and knowledge I give 5 stars!
Great customer service
Love Shannon!!!! So helpful thank you for being so welcoming
Pleasant and professional.
Shannon was very helpful! Excellent customer service.
Shannon is amazing to work with. She provides amazing customer service, and knows what she is doing. You will NOT be disappointed!
Shannon was quick , fast and simple. Would recommend coming here for anyone.
Professional, clean, and convenient!
Reservation was fast and easy and the lady that assisted me was very nice and polite.
Overall great experience from the front desk receptionist Shannon. I booked my storage unit online so I was not able to see the exact size of the unit. However, I picked a unit too small for what I needed. Shannon was so very helpful and understanding. She helped make the switch in the computer system super smooth! Moving is stressful enough, it was no problem to her at all to make the day better for me. Plus, I didn't have to break the bank to change units! You get what you pay for, and I have no complaints!
Great experience with reserving my storage unit online as well as paying and securing it! Shannon was huge help, she called me before I could even finish reserving online to assist with whatever issues I had! I met her and she was even more helpful and pleasant in person. She answered all my questions and addressed any concerns I had. Shannon made the rental process easy and being able to skip paperwork was a huge plus, you can complete everything online from the comfort of your home.
Shannon was super helpful and polite! She gave us plenty of knowledge about the storage units etc. Thank you so much for making our experience great !
Great Customer Service
I couldn't get into my storage unit because the door code changed. Car was parked on site but no one was available to help. I called several times but no response.
Miss Sharon Marie is the best come on down and get your Public Storage
Shannon was an amazing help. I highly recommend this place . They give quality service
Shannon is the best !!!
Shannon was especially helpful in sharing spaces with me and helping me choose the right space for my needs and budget.
Paul Shannon, walked with around the compound to show me multiple umits. I very much appreciate his time and patience. Along the way, we picked up 12-15 nails inside the compound.
Misleading on the space and it would have AC (climate controlled). Customer service poor in house. If it were not for the lowest rate I would not have given my money to this place. I also was in the front listening to a situation where charges were incorrect and does not make me feel confident that I will have a clean break from this place.
TERRIBLE HOURS! You will not be able to access your unit until 9:30am! I did not check the hours and scheduled movers for 8am thinking crazily they should be open. NOPE. 9.30! CHOOSE ANY OTHER PUBLIC STORAGE! All others open at 6!
Shannon una persona muy amable y explica todo muy bien gracias . 100 puntos
Shannon was awesome , very helpful and very knowledgeable of her position. She went a love and beyond. She’s sweet and very professional. Highly recommend her!
Shannon es una persona muy amable y servicial. Y mas que me pudo ayudar ella no sabiendo mucho español y yo no saber nada de ingles. Gracias por tu excelente servicio Shannon y amabilidad para conmigo. Agradecida siempre por toda la ayuda brindada.
If I could rate this facility 0 stars I would. The elevator and carts are filthy. The property exterior is in need of proper maintenance. But mostly after only 5 months of leasing the space they raised my monthLY rate by over 28%. Their on-line customer service/virtual assistance was rude and insulting. The on-site staff was cordial and advised that the rate should not have gone up. I'm now faced with ....do I want to pay an additional $30+ every month or take the time to relocate my items to another facility which will not be PS. After years of using PS on many occasions I have run into some issues but this one is " the one that broke the camels back". They are taking advantage of the economic climate and gouging Americans. While I'm sure the executives up the ladder could care less as PS is most likely here to stay it would be nice if they would not gouge the American hard working people. NEVER AGAIN WILL I USE THIS COMPANY.
Shannon was the epitome of friendly and customer service with a smile! She made me feel like family, and has an amazing personality! LOVE IT HERE
Shannon was absolutely AMAZING 🤩!! She is very knowledgeable and compassionate. I highly recommend this location. Thank you Shannon for your help. It was greatly appreciated 🙏🏽
I had a short time to rent a storage unit because I must leave town. Shannon met me before hours to get it finished . Very quick and efficient. I totally recommend her and this location.
Awesome awesome and easy lease. Shannon is the best..
Un lugar muy agradable
Thank you so much Paul for your help and service! You made my rental experience so easy! And thank you for allowing me to view the units prior to the rental. I definitely recommend renting in this location!!
Super easy to get set up & move in. Paul is super helpful!
Why are they open to 930 I need to take my tools up from the stories around 7 o’clock
Toni was very helpful and got me a good deal!
Shannon provided a friendly and very helpful atmosphere.
The young lady named Shannon that helped me was very nice and helpful .she made the entire process easy for me .....she was a big help thanks again Shannon
Nice staff Large convenient facility Vickie has so nice..she answered all my questions!
Great place to store your stuff. Friendly atmosphere, and welcoming staff members
Vicki was awesome, thx for everything!
Vicki thank you so much for all your help! I had such a great customer service experience, I do recomend coming to this great public storage location in Houston!
Vicki was on point when I arrived at this public storage location you should have more employees with her persuasion she only got five stars because you don't have 10 10
Carole was exceptionally helpful and patient. She kept in good in good communication while we were waiting for the unit to be fixed. Highly recommend asking for her.
Carole was super helpful and took the time to assist me with any questions I had.
Carole and Sandy were extremely helpful and strongly recommend this location
Staff and location is fine. Extremely limited access hours. When you have a job it’s almost impossible to make it before they close. They should consider changing hours to keep more business.
Carole and Vicki was a great help. Thanks ladys
Easy and Nice service but only one minius is they r working until 6 pm
Carol is great ! I set up my reservation and.move in date and paid on line and when I reached the location all I had to do is move stuff in to storage . Papers and lock were already in storage unit it was great love this location have been here for on and off for over 10 years and she remembers me and my mom even though my mom passed in December she said oh yes I remember your mom so sweet. Thanks so much carol
Could be way better like gate access after hours or 24/7 by using password and keys or codes etc so that the owners may come and go as often and just as needed so if someone is being evicted and has an unsteady means of transportation they won't lose any time, patience, money, or belongings due to the open early an close early all days of the week! It's becoming a hassle for us elderly disabled folk who end up moving it all themselves 30 minutes before closing and only have one leg that is extremely wounded to the point that pain medicine takes me; it's making our families lives harder yet easier depending on hours of operation and location sadly prices vary an it's just a big hope you never have to do , hassle period moving sucks an that's that...
Carole got me all taken care off, she did an amazing job highly recommend.
Stephanie was great and very professional
Carole is an exceptional nice lady. She is always ready to help.
I am very pleased with the level of professionalism provided to me by Stephanie. I called to review some leasing options and she was very helpful. I have never used a storage location before and she was very iinformative Will definitely be in and hopefully I have Ms Stephanie to assist me.
Stephanie has great customer service she is very nice and helpful
Stephanie provides the best customer service I’ve had in awhile. It’s a pleasure to do business here.
Abre muy tarde…
CAN THE OWNER PLEASE CONTACT ME AS SOON AS POSSIBLE as I've come from out of state just to retrieve my belongings from storage and have limited time. I am the one who left several messages on September 3. Is this place still even open? I need to know since I'm still paying but I haven't received any responses to my calls or messages on the app. I was at the location most of today and the place LITERALLY never opened. When I arrived around 11AM (after calling several times), the door still had a sign that said, "will be back at 9:30". I stayed until nearly 4:00 and never saw any employees or had anyone answer or call me back. I could not get into my building as the buildings use separate codes not listed on the Public Storage app.
Terrible experience I rented a unit at Public Storage on i10 (well in advance) for my scheduled move date of Aug. 29th. The day of the move, my access code was not working and could not get anyone from customer service or the manager (I was informed by the customer service rep Malia, would be the only one who could reset my access code) of the property to help me gain access to my unit even during business hours. I was physically at the location before 5pm and the office was locked. I could clearly see people in the office and was just ignored. I would not rent a unit here as you are not able to speak to anyone onsite, your calls are routed to a call center where the other person on the phone is limited in providing actual solutions. I called the property several times on August 29th (my scheduled move in date) and still have not received a call back it's 10:30am Central time August 30 2021, TERRIBLE CUSTOMER SERVICE. I WOULD NOT RECOMMEND THIS PLACE! YOU GET WHAT YOU PAY FOR!
Don’t even try and rent here. I showed up to move into the unit and the door was locked at 3:30pm. Called customer service asking for a refund since I has to find another place to store my belongings. Seth called me demanding that I return the lock. I never obtained a lock because the dump was closed in the middle of the day. Really deranged things going on at this place. The place isn’t even climate controlled. Found a space at memorial drive storage, which is indoor and climate controlled
I’ve used about a half dozen storage facilities before and this one by far is in the worst condition, with the worst customer service. Came by twice during operational hours to unload my items, needed assistance, the door to the office was locked and no one answered the phone. Finally got to my space and it literally feels like a prison to get to the interior spaces. Hallways are super narrow and it’s extremely hot on the inside. I was aware that it was not climate controlled when I booked it, so the heat wasn’t my main concern. I went in to ask if another space was available and was told that they have several spaces, but they aren’t move in ready. No other assistance offered. Seth at the front desk couldn’t have cared less; I’m sure he had a lunch break or scrolling on his phone to get to. I’ll be going back to Life Storage.
Great service. Friendly staff!
As soon as I entered Malia greeted with the nicest smile and great customer service. She was very helpful and attentive to what I needed. Malia was able to help me pick out the best unit for the best price. Thank you again
Very pleased with my visit, Malia was very helpful and professional. 10/10 worker
I am very pleased with the level of professional and care that was provided to me. I contacted in to review some leasing options and the young lady malia was so helpful. I have never used a storage location before and she was so informative and made sure I understood all the ends and outs.. future customer indeed!!!
I had some questions regarding this Public Storage location. When I called I spoke with Stephanie and she was very nice and professional. I even called her back because I forgot to ask something. I have called other locations and the staff didn't even answer the phone.
Great team! Came in to buy boxes Stephanie and Malia were very helpful
It went in to ask question about the storage units and the two women were so nice and answered all of my question. If you need a storage unit please ask Stephanie and Malia:)
Made an online reservation for a vehicle enclosed storage space only to find out it not tall enough. A wasted trip. The attendant was helpful and apologetic.
The lady with the blue hair she is the best she helped me so much
Very professional
Great service from Amalia and Malia excellent
Ophelia was great !!
Stephanie was very helpful and professional.
Sara was very professional and helpful with getting everything set for my storage space, I will highly recommended!
This public storage is one of the best ones I’ve visited. Sara is extremely helpful and professional. The whole experience & process was smooth and easy! Highly recommend!
This Public Storage location gets a five-star rating from mr only because of its manager, Ms. sara! Sarah is not only a professional individual but a great human being who really cares and goes out of her way to ensure customer satisfaction. Public Storage is very blessed to have Sara among their staff! I recommend this public Storage for anyone living in Houston!
Top rated service. Moving in was easy and covid distanced.. very efficient without loss of personal customer service.. moving out was bumpy but handled ABOVE my expectations, and that is always appreciated. Thank You, I 100% will use again.
This is what I wrote 3 yrs ago: Ruth is fantastic and will bend over backwards to help. Thanks Ruth!!! Nice and clean facility, right by freeway (I-10) This is today (12/31/20): Sara is very professional and made me feel very understood ...she called me back very shortly after i had called the office....I didn't even leave a message, but she was very professional in calling back to see if she could help. In-person customer service is also very professional every time I go to their office.
Everything about the process here was simple, fast and safe, the whole process was contactless and the fare was afoordabke, my items were storaged safely and I had no complications whatsoever, Sara the lady at the front desk whom I assumed was the manager was very kind and gave me the information I needed, great service, 5 starts 10/10 would storage again.
Toni was excellent.. made sure I had a unit that was perfect for me . I was close to the elevator for my convenience. She assured I had any and everything I needed before I left the property. I would definitely recommend this location and ask for Toni.
Sara was great at the Katy Freeway location, Thanks so much☺️☺️☺️
Sara was very helpful :)
My first experience renting a unit, and it couldn’t be any better. Very professional, respectful and VERY HELPFUL. I’ll definitely/ HIGHLY Recommend this location. Thank you guys!
Great service by Sara and my move in was so easy. Best rate I found in the area. Staff was very helpful and location is perfect to I-10.
AMAZING,EASY,FAST such a nice staff especially vionda she made me feel so comfortable and stress free after a long day of moving . The property is clean would recommend to EVERYONE talk to vionda !!!!!
Great service from Toni!
Terrific customer service, above and beyond. Thank you Toni!!!
I am really grateful for the opportunity to lease a storage here for more than a year. The staff here are professional and personable. Thank you so much
Great customer service! Establishment very clean and I appreciated that all employees wore their masks. They were very helpful in the process. I recommend this location for your storage needs. Thanks again!
Great fast customer service at this location. Paul was very helpful and sufficient while assisting with my unit. I recommend this location to anyone looking for a storage unit.
Paul was so wonderful. He is so friendly and helpful. He showed me the unit before I agreed to anything. He did great taking care of me.
The staff in the office were incredibly kind and helpful during our move-in!
The hours at this location are 6 to 6pm M-F And even shorter on the weekend. The staff is very professional. I received a message the hours would be extended but as of yet, no change. But the hours are not conducive for me any longer.
Fast easy service
UPDATE: The district manager, Jana, called me this morning. She is awesome and explained some of the issues and the reasons behind them. Super professional and a customer service ninja. She fully refunded my costs for the unit. She explained that i was the first to come to their facility under the new touchless system and there were obvious glitches that she wanted to know about to fix it for future customers. Pure rock star in how she handled everything. Thanks Jana. You earned the change from one star to five stars for the excellent follow up. EDITED ORIGINAL POST Ordered unit online for no touch service. Got text with code that says it should work for front gate as well as access to building where my unit is. It worked for the front gate but did not work for the building. Completely different code that i had to get from a person in the office. Got a second level unit and the elevator doesn't work very well. Tried to change my unit to a ground level but they said i would have to pay a second $24 administration fee and another $15 for insurance because the previous $15 i paid was for that other unit. I canceled the unit and was refunded the cost of the lock and a portion of the first months rent. They would not immediately refund the administrative fee but said the would also check with the district manager to see if they could do that. The service only got better after i expressed significant frustration. Right now i am out $40 for a $1 rental special.
Shane was very personable and helped me with all my needs...Thank you
I’ve been renting at this place for a few months now, Make sure you see Grace when you go there, very knowledgeable, friendly and easy going.
Paul the attendant was very friendly and helpful. I had an online registration that saved me 30% short term. The location is perfect for me. Large van lines would have a difficult time maneuvering in and out of this facility so I used a trailer to transport our household goods. Insurance is $15 a month extra for $5,000 worth of coverage and the storage lock they recommend for an outside unit is $20 which is reasonable. Again, Paul made the experience much easier. Thank you.
Neka knew her stuff and advised accordingly to meet all my requirements. Great experience and great staff!
Service was great. Jana helped me out. Thank you
Need cameras on outside.
Wonderful customer service at the Westheimer and Kirkwood location!
Property manager Shane and employee Grace are very courteous, kind, and helpful. They made this process easy for me! Very nice young ladies.
Love Public Storage! A great facility!
Trukeysha is a fantastic person. Very friendly, respectful and willing to assist customers fast. Very clear on her answers and very good attitude.
Trukeysha was a very informative about the facility and the rate of the units. She was able to answer all of my questions in a very inviting manner, I would recommend anyone that needs to store their goods to this public storage!
Tyra is the BEST very funny excellent customer service. She was extremely helpful and sweet. She was also very knowledgeable and answered all of my questions in a respectful and helpful manner and cracked me up if you go ask for her!
Yono doy ninguna estrella no tiene nada de segurida
Whitney was a great help and served great customer service. She deserves a raise for being courteous with a beautiful smile and friendly face to match. Thanks Whitney
Akeya and Tru
Thanks so much Whitney! She was very professional and helpful.
They close at 6p M - F and 5p on weekends. Not at all convenient for anyone who works. I literally have to plan to go to my storage..can never make it during the week before they close. Just really weird hours for a storage place.
Katrina was great , so helpful 🙏🏼🙏🏼
Just rented my first storage unit! Got a 5x5 and they are all down a straight hallway all the walls are an off white tan.... Looks kind of like an insane asylum! However I felt totally safe with the amazing Whitney escorting me to my unit! She was very professional and funny. She made the entire process quick and painless! Thank you! :)
Yesterday Katrina Obeng was a great help to all my storage needs.
Katrina has excellent customer service. She was extremely helpful and sweet. She was also very knowledgeable and answered all of my questions in a respectful and helpful manner!
I want to thank Jesse for helping me today. He is very nice and friendly guy. When I walks in he always have a smile on his face and he puts smile on my face.
Smooth business transaction from start to finish
Michael is beyond amazing. He is incredibly helpful and knowledgable. I honestly don't think I could have done this move without him - I know it would have been MUCH worse. I cannot thank him enough for his hard work, encouragement, and advice
I really recommend Here great customer service mostly Al is a really nice and cool guy a funny guy . Defined recommend this place
Tina was excellent; she was attentive and knowledgeable and very courteous. It was a pleasure working with her and Public Storage.
Micheal did an excellent job working with made it very easy to move in great experience would anyone
Excellent service!
Whitney was amazing and so nice and helpful!
Joseph was both friendly and helpful. He answered our many questions and even took us to view different units as we changed our minds/space needs. I recommend this location very highly!
Friendly staff!
I lost my husband's keys which had the keys to my 2 storage units and my husband had passed away a few months ago. With his death certificate, Chelsea, Jesse and Jana helped me get new locks, and keys after drilling the locks. Excellent service with a smile and a few fun stories.!!!
Ruth was fantastic and made the process went super smooth.
Polite people that offer great service! They really try to help, if they can.
I recently needed a place to store something's for a period of time. I wanted an upstairs unit and was accommodated. I called and st up an appointment. I went to the property and was greated by James. We went to view the storage unit and it would not fit my needs due to one item I was storing.( a motorcycle ). We viewed other units until we found one that would work for me( able to maneuver the bike into the unit). We rode back to the office and completed the paperwork, whola! They even had boxes which I purchased to hang up my clothes.; talk about one stop shopping. The staff was polite and professional. I would also like to say, "thank you again to James"; you made things easy.
Awful customer service. This storage close at 5 on weekends and we got there 5 min before without knowing you can't because you can get stuck inside as the gate won't open anymore after 5pm. The lady at the place was very rude and didn't want to help in any way. She was also rude when my wife rented and with costs you never know before get there.
Carole is awesome. Fantastic and easy to work with at Public Storage.
Carole and Elizabeth were amazing. I have never had a better experience with a storage company. Public storage on 11900 Katy freeway is the best location. The staff is friendly and helpful. Thank you all so much.
James was incredibly helpful and efficient
Place isnt dirty and people are friendly
You only get a discount on storage if you rent there equipment (?) Really, who does that.
Such a professional location! They made my moving experience very smooth. Ask for Ms. Carole, she's the best!!!
Staff here is nice and polite. Always helping with service request in a timely manner. One thing I would suggest would be a public trash bin for customers in need of disposing broken down boxes. Overall good experience.
Carole was awesome help, Thank you for making it easier and taking time to show the units.
Jenise was amazing she helped me out a lot...Carole was awesome to...
I came by to make a payment and Jrnise was amazing and helpful
Tina was AWESOME! She showed me multiple units, reminded me about getting a mattress cover, I almost forgot and I was really glad I had it on moving day! I really like using Public Storage. This location is also really convenient and Tina was professional and working with her was a pleasure!
Fast and easy! Affordable prices!
I had an issue with my storage unit. Carole was very attentive to take care of her customers and switched me to a different unit. All was very quick and easy to transact. Nice to see this personal touch in this business.
Clean property good staff Carole always seen outside working hard
Carole was very helpful and amazing! Thanks!
Carole assisted me even when it was close to closing time. The process was smooth and quick which I appreciate. Awesome service.
Just wanted to say that ms Carole at this location is such a sweetheart and very helpful ... always willing to help her costumers.... Really good work ethic ......
Excellent service, Elizabeth and Carole good Team Work
The property’ manager and Ruth were so helpful, they assisted my mom and I right away even that our reservation was cancelled, The property manager allowed us to do our paperwork even that closing time was 15 min away they didn’t rush and they explained everything so well! Thank you guys for all your help definitely recommend this location
Tina was very helpful and assisted my wife in setting everything up so when I got here it went fast and I did not mess it up. Happy wife = Happy life
Ok
Carolina m, very helpful, experience, and nice
Great management Clean safe
I have been storing things here since 2014, the team here keeps the place accessible and clean every time I have been there. Great place to use with easy access from I10. Rosie and her team are amazing!
James is nice, helpful and eficiente.
Fui atendido por Jaime quien me ayudó en todo lo que necesitaba muy amable y profesional contesto mis preguntas y mis duda aclaro todo de una manera muy profesional
James is very helpful and professional as well knowledgeable.
I had a issue with my unit and James was more than helpful. He took the time to get me taken care of and went above and beyond what most other people today would have done. Great customer service! Thanks James!😊👍
Carole. Was amazing and help me so fast she was great.
James was very helpful and professional. He got us in and out very quickly. He did such a good job, we came back and rented a second space from him.
I went into public storage today for some boxes. Carol and Tina were very helpful, patient and very nice to me. I would recommend this location to everyone.
Jana was really helpful and very nice assisting me getting a storage unit. Great staff and building!
Kristina was a big help gave me all the info I needed, process was quick, good customer service
I love this location of Public Storage because the management is top class! I’m always satisfied :)
Tina is very Rude !!! She has an attitude and makes it seems like she doesn't like working there. She also doesn't greet when coming into the building. Please a manager needs to speak with her about her rude behavior. Other than that the other lady is very friendly and outgoing .
Awesome staff. 143!
Great place, and great workers. Worth a shot of renting at.
Wonderful service from Ruth! She truly made the experience better. She is a very nice lady and very helpful. This location is great. Easy to get in and out of while also being secure. Prices are fair as well. All around great location!
These people at this location are awesome! I was not an experienced storage user and may have made some mistakes but the manager and the staff talked me through everything and helped me so much! They were very supportive. The unit was safe and clean. I highly recommend you use this storage facility!
The property manager Ruth does not even know that a Texas State ID is an acceptable form of ID. The lady is incompetent, rude, and unprofessional. If you need to store valuables and have no other choice, then just sell it. Do not store it here. If you want to complain, you'll have to jump through hoops to get names or numbers to get the right info. They will NOT give you their name when asked. I guess they fear being reported to corporate and the district manager. PS may be a big name but they are not good with service or plain etiquette at this location. 8/2/2018
Worked with us very well despite being complicated about what unit to pick. Betsy is so patient and nice, she really went over all the details with us and made sure we were satisfied with our decision. When choosing a place to store you're belongings, consider Public Storage off of I10 and Kirkwood!
Very friendly, clean facility, and eager to help. Ruth helped me tremendously!
Paul is definitely the man for the job!! Very courteous and his knowledge of the property helped t,o expedite my time so that I could be in and out with no issues. Thank you Paul!
My experience was great. Paul was so helpful. He answered all questions promptly and the property was very easy to find.
Staff at this location is very helpful in finding the best solution for the customer.
Walk in to purchase moving boxes and was greeted by friendly professionals Ruth n Michael. I could not help noticing the spotless shinning floors and clean office. I highly recommend this location.
Ruth and Michael are awesome! Service was stress free and fantastic. They treated my wife and I like old friends. Great facility.
Ruth was very helpful. Her customer service skills were awesome. I would definitely refer someone to this location.
Great service and competitive pricing.
Ruth helped us select packing supplies. Awesome customer service!
Very nice and respectful crew!
Everyone from the corporate office to the physical location were phenomenal. Michael specifically being as that he helped me out to the fullest extent that he possibly could he got me a storage container within an half an hour of calling in needing it at the last second. He got me taken care of better than anybody possibly could have even stayed late to allow me to enter the storage facility to drop off the things that I needed to. Above all he needs a raise for sure for going above and beyond for me.
Michael was great, I would recommend asking for him. He was of great help when getting my storage. Good, clean location. Only thing I don't like are the access hours. The hispanic lady that works there when Michael isnt there is a bit rude, it would help if she was a little more friendly.
The customer service in this facility was excellent, five star the people were very curteous. I am moving to a Plubic Storeage in Dallas. Due to my experience in Houston.
Great customer service! Cat and Ruth were so helpful in answering my questions! Thank you again!
Great location and Michael the manager is the best!!!!
Once a millennia the planets align, the stars stand still, the angels weep, and the lemmings walk over a cliff. None of those things happened when getting a storage unit today, and because of this immense stroke of luck, I’ll go purchase a lottery ticket. You should come by this place and see how many terrible events you can avoid by keeping your stuff in the secure arms of this wonderful company.
I had the pleasure of being helped by Ruth at this location. I needed supplies and she was very helpful and knowledgeable about the products she was selling, she also told me about the units available for future reference after my move! Very pleasant young lady!!
Nice management
I called this property and came for some items to purchase. While I was there I was impressed on the cleanliness of the inside and outside. When the time is right for me to store items, I'm definitely coming to this location.
The staff is awesome and very helpful!
Michael has been amazing. After losing so many personal items and having to find somewhere to store what we had left, i've been less than good to deal with but Michael was patient and more than that very empathetic. He has gone over and beyond to make sure my 'move' has been perfect.
Nice accommodations...clean..secure...nice people
I went in to buy supplies and was very impressed with Ruth and Tina. They have had to help so many flood victims trying to get their lives back to normal here in Houston and are doing so with kindness and compassion. I would highly recommend coming here.
Great customer service and the employees were very helpful
Johna was excellent today provided good service
Ebonw good
Please ask for "Carolyn" Rep. Very Friendly Fast service.
Awesome staff and very clean and secure! The hours could be longer or earlier but overall that's my only complaint lol:)
The staff here were amazing. My move involved a couple of "nomad" days after I was out of my old house and before I was able to possess the new property so a short-term solution was necessary. The staff went above and beyond in helping me find the right solution!
Great promo rate stretched for 6 months, in and out fast
Michael the property manager went way out of his way helping us move a very large and heavy glass conference table. We were stuck before he came to the rescue. 5 plus stars for Michael!
Ruth was really nice and helpful to set up my account today. She explained everything clearly and everything went smooth. Very recommended!
Longtime customer. Great service. Personnel are now my friends! Clean. Reasonable. Convenient location. Michael is terrific.
Everything very nice. Michael did a great job.
In a difficult move Michael was amazing. He assisted me in finding the appropriate size unit for my belongings and was very patient with all of my questions and concerns. He was very thorough and even followed up with me to ensure I had gotten everything moved in!!! Talk about professionalism!!!
I love this place because I went there to check the property out and The clerk Carolyn was awesome. She showed me around. She was very nice, positive attitude and knows her work she sold me thanks Carolyn
The staff was really nice, but so many hidden charges that weren't disclosed until I already had my things in the unit.
Easy clean convenient
Great place for storage. The manager Michael is courteous, professional and always eager to help.
Great service at a convenient location.
Easy to access. Quiet, have climate controlled and normal storage. The team is helpful. Not much you can say about a storage place but I think that covers it. They get 4 stars cause the lift sometime has issues but that's it.
This place is easy to get to. The people were professional and nice. One thing that I found neat was closing the rental was actually really easy and painless. This was nice, I enjoyed both ends of this process.
This location was nice and friendly. Maria was extremely helpful on any information that I needed and made sure to make me feel welcomed. Would recommend this location!
I've had my house in storage while remodeling my house and life. They increased the rate monthly after a few months. I was paying 175, now 250. Not good business
Very clean. Michael L. was very helpful and knowledgeable about the units and prices.
The staff here are very patient and friendly...Michael Lopez help me pick out the perfect storage unit to fit my needs...I love it..I will recommend to family an friends!!!!
Michael was awesome great service I will sure be back
Michael is always so nice and the property is so clean. I have been a customer for 5 years and i love the location.
Recently moved from 3 bedrooms to 1 and needed a quick easy move in and Michael G. was extremely helpful and got me taken care of.
Friendly and Helpful Staff ... Good accessible Facility ... Clean Storage Units
Kiara was very professional, friendly, knowledgeable, and helpful. She helped me with getting price ranges and information on units for my move in the next month or so and made sure I was her main priority. I will be coming back!!! thank you for a great experience.
Kiara was very honest, and knowledgeable. Sweet gal. She got us the best prices that worked out for us.
Everyone was so courteous and knowledgeable about the units. As well as making sure I purchased the right unit for my needs. Thanks Michael and Natalie!!
Ok very friendly very helpful and I am definitely coming back to use the storage of use this story of using public storage for many times but I will definitely come back in Michael was very helpful I will definitely be back
Service was great! The manager was very professional and great facility. Really impressed.
Customer service was great! Thank you Michael helping me find the right moving supplies I needed.
Michael at the Old Katy Rd. location is a GREAT asset as he always has a stellar attitude and goes the extra mile to help in any way he can. Keeper. Many thanks from an oldie!
I am impressed with the great customer service from the staff. The storage premises were kept clean and secure. I will recommend this location anytime
Great people very helpfull even though I didn't rent today I got some real good info for when I need an ready to move I'll move to this facility thank you I saw this unit Thursday
I went in wanting to rent a smaller space than I need but thanks to the professionalism of the employees at this location, I realized I needed a bigger space to accomodate my needs . Their professionalism saves me time and movers expense. Customer service was great.
Michael did a great job helping me find the right moving supplies that made my move easier. I was very glad I came to this location for my supplies when I had to move at a short notice.
Just went there to find out some information and came out with a nice storage place rented. The staff is very informative and friendly. They showed me around and I could not leave without getting one. It is very close to my work place and has easy access. Thanks guys! I won't have to look at my Christmas three all year long anymore :)
Regardless of the type of business, these are the type of people you want to deal with. As stated in other reviews, I was late in looking for storage. The circumstances changed quickly and I needed storage. They worked with me to get some storage, when I needed more they got it for me. The people here are 5 star all the way Thanks Michael and your staff.
Thank you Morgan for the great service, help & patience!! We will come back. Manny.
Excellent customer service with personal attention.
Great service friendly professional staff would recommend to others.
Michael is the manager @ this location and he is a great guy, very friendly and it seem like he is there all the time. The other night I forgot to put the lock on my unit, and an hour after I left, he called me to inform me of that, he also told me not to worry because he had put a temporary lock on it for me, and it would stay there until I could go back and put my own back on....that is what I call CUSTOMER SERVICE !!!! Michael is definitely aware of what is going on at his site and that makes me feel safe! Thank You Michael.
I was in desperate need of a unit for storage. I spoke with Michael. He was courteous and professional on the phone. He had a unit ready for me as well when I got there. He made my move a little more pleasant. Thanks, Michael.
Both the Michaels were great and helpful ....nice people ...there was a trainee ...I'm sorry but I didn't catch her name ....she was very thoughtful and friendly ....she did say it was only her second day there ....keep up the great work !!!!
Tracie is very friendly and helpful!! Thank you for your service!!
Tracie thanks and good doing business
This location is highly recommend!!! Always trying to help especially the manager (Michael). There is times were I'm running late an they are about to close and they will wait for you. Been having by storage for many years (2004) and not once I had trouble with it nor the location.. Always trying to give you good rates... Overall I am very happy with location 23707.... :)
I love the service thank you Reggie.. Very Clean facility !
came in to jus buy boxes and Reggie stood up and help me chose the right boxes I needed he also brought them to my car and thanked me for choosing public storage ! I recommend!! I have also bought boxes with Michael and he is also so nice to me .. Always willing to give a helping hand .. Thank both of u .!....
Wonderful!! Thanks!!
Reggie and Mr. Mike were an incredible team and customer service were very detail.
Great staff very friendly very nice
Tamika michael and latoya are very Helpful and friendly . Good Customer service
Michael and Latoya and Tamika were very professional and courteous. They have been friendly and informative. I'd recommend their storage products to anyone. Steve Jackson
Michael Tamika Latoya were friendly professional and knowledgeable. We are new to town and they were very nice. Thank you for this team. They were great.
Michael was a great help to me this morning. He was very knowledgeable and opened early for me. He was a great!!!! Thank you very much for having him
Really enjoyed the service from BB Tamika and Michael
Be be Tamika and Michael were really nice and the bathroom was really clean
Great facility at a great location. Very friendly personnel and especially Michael is always very helpful.
I've had a unit here for a couple years, I enjoy the location, the customer service is always pleasant. Latoya an Jekesha are very helpful with any information I need. I would recommend public storage to any one I know.
I am previous renter I rented at several locations with Jekeshia and Latoya They were all knowledgeable and helpful thank u all.
The customer services at this PS location is excellent. Its manager Michael has done a great job.
Extremely happy with my recent experience here
I work for Public storage for years n so I decided to go and buy some packing supplies. What a great experience I had. LaToya was so professional and she knew everything I needed. I was so happy to see a smiling face. Thank you LaToya for yor help.
I just have to say after three states, two kids a dog and my husband. Thank you Latoya & Micheal for all your help and information today. Thanks for welcoming us to Houston. What a great experience to start our new life. Keep up the great job.
I just rented my third storage unit at this location. Michael and his staff are always helpful, courteous and friendly. I worked with Paul today. Once again, I have no complaints. The process to get me a unit was smooth and quick - I was in and out the door in just under 15 minutes. Great job!
I have been a family member of Public for many years .. I recently needed to go through and empty one of my storages.. I had not been to this location for some time..On going into the office to talk to them about my plan, I met Michael...I was, very very pleased as we proceeded at the curtious, very helpful, professional service I received.. Above and beyond anything I expected. That storage is now emptied and I wanted to and I am excited to write this review and say how great the service is at this location...I would recommend this to anyone looking for a storage !! I am not that good at expressing in writing, the depth of how much this very smart and professional service meant to me...I called for the Regional Manager and the District Manager Jana Wright, promptly called me back, I will say I had a very great conversation with her, she is smart and very professional..Thank You Jana, for extending this great new excitement on the DM level as well !! :-) Thanks Again to MICHAEL:-) I have been in business my adult life and THANKS to My Public Storage Locations and Jana Wright PUBLIC STORAGE I Have a NEW Respect and am proud to do storage business with you!!!! :-)))))))))))))
Went in to make a payment on behalf of my friend and was very pleased of the staff who helped me. Thnx Tammy
Great help getting storage going at this site. Michael gave prompt and great service and was very helpful and polite. Been a PS customer for over 20 years and this location and location personnel was very helpful. Facilities are better than average.
I had been calling and searching for a storage solution for our belongings during the sale of our home. We do not have a new home to move into so we needed storage quickly. I made a reservation on line and when i called this location they already had my information and confirmed what they had available. They new my name, gave me advise and made the process easy.
I reserved a u haul storage over the phone two weeks before I was suppose to move. The day before my move in day I went to pick up my u haul storage and they claimed that they lost my reservation and they didn't even apologize or try to fix the problem.So I left the u haul place and saw public storage across the street I walked into door and saw reginald and micheal they pretty much told me that I was in luck and that they have a 5*7 that fit my needs I ended up saving money renting at public storage rather then u haul. I would recommend public storage on I 10 to anybody..thank You guys.