Public Storage Self-Storage Units at 2365 South G Street, Tacoma, WA

Got there around 8:15pm, couple min before they close at 9pm and when I got to the passkey exiting to let my car out at exactly 9pm.. the passkey-was locked and there’s no information of after hours locked in anywhere. There was me and another women in the storage unit but she didn’t have a car.. I had a 2 month old baby with me and was locked inside without any notice from any staff on property that they could’ve check the unit to see if there was guest inside still also , didn’t care to see a car parked within the gate to even realize there’s someone still here with the main garage open. Passkey said , Closed..Please see manager. Customer service was not existent after hours and 911 transfer me to another staff and hanged up on me. Lucky I got a fam that came thru to pick me up because the door gate could still be accessible. When we left (yes I left my car behind to pick it back up tomorrow at 6am) I double check the fence door from the entrance side to see if it was secured but it was NOT secured. The guest gate has no handle , only a key lock but you can still be able to pull the gate towards you to open the fence door which Needs Attention! It’s a shame that I’ve been a loyal member and wasn’t given any information about after hours locked in and it’s sad to have the staff not checking the unit properly before ending their shift. There’s people valuables in this place and they could care less to take an extra step to care for their customers belongings. I fed my daughter in the parking lot waiting for almost an hour. Definitely wasn’t the greatest time I had this year. Location is great but just wish this will never happen to you guys. P.S.-I’ll submit a new updated review next week or so to check if any of these problem has been fixed or issues resolved. (Grrrrr)

If you want a great place to store your belongings, this is the place. The staff is wonderful, and the service is top notch. Shout out to Beverly, who if it wasn’t for her, i would have left when public storage took over from Urban. Thanks for all the help Beverly, and all the information you provided!

Kathy was wonderful and super helpful. Definitely recommend!

There are several things that I would like to state about this particular public storage unit location. 1. While it may state that they open at 9:00 a.m., that does not mean that there will be an attendant on staff anymore. I'm here on a Monday at 10:30 a.m. and there is no site of any staff member. There are no notes stating what time staff members will show up. This is not good communication. 2. Bathrooms are not maintained as they used to be. There has been a multitude of occasions over the last 2 weeks where the restrooms were not stocked appropriately. There was no toilet paper, no soap in the dispenser, trash can overflowing, etc. not really a great look. 3. The changeover from Urban Storage to Public Storage has been an absolute nightmare or an inappropriately timed dumpster fire. Between the app, the people on site (who are not always on site), and calling customer service, it is easy to end up with three completely different stories with regards to what is owed on which units. 4. Accessibility to the units is almost non-existent. If you are a person with handicaps that keep you from going up stairs, you will be instructed to go around to the back alleyway and use that elevator to get into the building. And while that definitely fits the category of being accessible, you can find more accessible public storage units elsewhere. In summation, I just wish to state that I would not recommend this location personally. Since it is part of the Public Storage franchise, you could easily find a more accessible option when it comes to storing your personal belongings. I will absolutely update this in the future, as they are currently restructuring to Public Storage from Urban Storage. However, that doesn't change the current state of affairs.

The gate is still not useable, bc someone in a uhaul hit the box where you enter your exit code almost a week ago, and it's still not fixed. So you have to enter from the back of the building and walk all the way through the building, oh but not until you have to take an elevator half a floor up, and then wait for the same elevator to be free bc others block the door from closing bc they are going back and forth from their vehicle to load the elevator instead of waiting until they have everything inside already. Than the website says the gate hours are 6am to 9pm, which is the only reason I went to this location. Just to find out that the hours are actually only 6am to 6pm. When I asked what the real hours were, I was scoffed at by the manager and said 6 to 6 it's bc there's a glitch.....they are working on it. As big of a company as public storage is, and they are still working on it, along with the gate. Smh. I've been a customer of public storage for many years, and this is by far the worst location ive ever had to use. So not happy right now. With any of it.

Kathy the property manager was very patient and sweet with communicating the situation regarding transitioning between urban storage and public storage.

Terrible place do not do business with them. Dishonest with rates and how the system would work with us resulting in a $560 inadvertent fee. They must be paid commission as why would representatives conveniently leave out pertinent info that would allow customers to make an informed decision. After hours on the phone with customer service trying to reconcile a solution- they were unwilling to budge nor be flexible with the situation. Where will business ethical lines be drawn if there is a lack of value for transparency and honesty? We will not be doing business with this company in the future and would not recommend would warn anyone doing so going forward.

Original mad conplaint: No carts no phone listed extremely inconvenient. Irritated to pay for a space i supposedly can use anytime during business hours but no carts even though parking lot empty Next day: they had 2 carts available and I got it all done on lunch hour. Convenient this time. Hope first time just a fluke n sorry I was just so mad.

Horrible new ownership. New staff is Horrible. Changed hours and didn't notify tenants. Went there today and got chased down by employees telling me I have to be out in 10 minutes. Well it would be wonderful if you sent out a email saying new hours etc. Not just sending out a contract with wrong hours and no anything but sign and we switched. I will be leaving this place asap. Not a way to transition a place .

signed up in june then unexpectedly owners sold to public storage and now theyre making me resign lease agreement and are not accepting my insurance not trustworthy and did not inform us that our units would be sold to another company

I rented two storage units and was issued two full refunds. This location does not adhere to the website and changes the rules after signing the lease. For some reason there's cameras everywhere yet they closed down the customer bathroom due to "innappropriate things being left" in there back in May, and I started my lease in June. They dont mention this until after you pay and they walk you through to put your lock on the unit. My question is, how is there "Peace Of Mind" when you can't secure the restrooms to the point no customer can use the restroom, (not even the employee's bathroom) you get to walk by while you hold it. There's more... After you move in, you are only allowed upto 2 hour blocks to visit your "business storage" and do what you must because they say that they will tell you to leave. You could come back later for another two hours. Totally unacceptable! The woman Jonnie did attempt to tell me how Pierce County uses this storage location for some reason, I hope it's not for anyone's personal records. I guess because they do, there must be something wrong with me and why I won't store anything at this location. Gaslighting the customer is also totally unacceptable. There's more... So the refunds where issued by check and I received the first one on June 18th. On July 2nd, I attempted to call the location to let them know I received one of the refunds and maybe the other may had been lost in the mail, somehow there phone number is no longer in service. I had to call the corporate office in Seattle and Frank explained that the paperwork was batched together and he was sending the other refund immediately. Frank at the corporate office is outstanding! He was my first contact about this whole mess and he handled it well. Beware of Urban Storage South G St!

They saved the day! I had all my items in a moving truck ready to store at another facility I had just rented but they failed to let us know the lot would be closed for repairs! I was so mad and unable to store at the place I literally just rented out the day before. I had to pivot and I called Urban Storage up the street and Jaime, saved the day! She got us signed up in our unit within an hour. She was absolutely fantastic and helpful. Huge kudos to her and her excellent service skills. She made our whole day better.

What an ICONIC team holdin’ it down at both of their locations ✨💎✨ Moving items into a storage unit is never on anyone’s bucket list of fun, so at the very least, feeling reassured & knowing their staff is lookin’ out for you is the best feeling. Especially when leaving your sentimental items & knowing they’re safe 🕊️ I can never express the amount of gratitude I have for them every time I would visit 🙏🏽 I was so blessed that circumstance brought me to this location when it did at that time in my life ✨🫶🏽

Manager consumes cannabis while on the clock working. Owners don’t step in and help when employees are harassed, but rather blame employees for being “too nice”! Heater inside warehouse has been broken for months so the climate control isn’t working but they’re still telling customers it’s a feature. Management laughs about the homeless community and treats them as less than, going so far as to institute new promotion rules specifically to prevent them from being eligible to rent. There’s a hidden third floor with a music studio inside so there’s often unknown individuals roaming the property at all hours, directly voiding the “security” they boast. Experience as a customer and employee both rate at a ZERO. Stay clear!