Public Storage Self-Storage Units at 2129 Dale Ave SE, Roanoke, VA
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6
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Property Manager Lives On-site
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Property Manager Lives On-site
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5'x5'Online only price$ 42/moSmall 5'x5'- Climate Controlled
- Upstairs/elevator
$ 42/mo $55Best Price LabelHurry! -
5'x10'Online only price$ 64/moSmall 5'x10'- Climate Controlled
- Upstairs/elevator
$ 64/mo $85Best Price Label1 unit left! -
10'x5'Online only price$ 89/moSmall 10'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 89/mo $118Best Price Label1 unit left! -
10'x10'Online only price$ 106/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 106/mo $141Best Price Label1 unit left! -
10'x15'Online only price$ 113/moLarge 10'x15'- Climate Controlled
- Upstairs/elevator
$ 113/mo $150Best Price LabelHurry! -
5'x15'Online only price$ 123/moMedium 5'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 123/mo $164Best Price Label2 units left! -
10'x10'Online only price$ 139/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 139/mo $185Best Price LabelHurry!
Nearby Self-Storage Locations
Self Storage Near
3533 Franklin Rd SW
Roanoke
VA
24014
Self Storage Near
7544 Plantation Rd
Hollins
VA
24019
Self Storage Near
2918 Peters Creek Road
Roanoke
VA
24019
Self Storage Near
1641 E Main St
Salem
VA
24153
Resources from the Help Center
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Once you've found the right storage unit, you can lock in your price by making a free reservation.
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Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Roanoke Storage Units by Fallon Park
Roanoke self storage can be yours at this storage facility west of Tinker Creek.
Our storage comes in a variety of sizes to fit every need. Rent a 5x10 storage unit and store some foam noodles for use at Fallon Park Swimming Pool, just across the street. This storage option is also great for fishing poles, bicycles, rollerblades and other outdoor equipment.
Our popular 10x10 storage units can fit a whole bedroom worth of furniture and personal items.
Need even more space? Our 10x20 storage units can fit the equivalent of a two- or three-bedroom house, perfect if you are in between residences or moving to a new home (we offer packing supplies, too).
Our location also features indoor, climate controlled storage to help take the edge off outside temperatures.
Visit our website to help you find the perfect storage solution.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 120)
The storage is ok but this is the first time I paid and the person at the storage said he couldn't take the payment over the phone. Don't understand that because when I got it they sure took the payment. Then it wouldn't let me change debit card online and finally when it took the payment it charged 10 bucks! 10 bucks for doing it online. That's a straight up rip off. Never again will I pay again because I will just get the stuff out. It wasn't but a 5×5 and have to pay 80 bucks a month? Nope,not me.
The on-site manager was never in the office, he smoked/vaped on & in the property which caused the building, units, and our belongings to smell. Our items were stored for approximately 6 months and upon moving out were covered in mice droppings. Once we moved out, the unit was marked available with a new rental price of $159, way below our original monthly rental price of $191 for the same 10x20 unit. Beginning in January 2024 our price was to increase to $242. We were informed at the beginning of our rental agreement random increases are to be expected, however, they hardly seem reasonable. Previous reviews mention similar concerns, with response from the owner stating, “thanks for bringing this matter to our attention, your feedback helps us improve”, however, there doesn’t seem to be improvement. I'm more disappointed at how the building is managed rather than the prices.
The employee Amanda there is so awesome! She has great customer service skills and she is very understanding! Only thing I don’t like is that they keep going up on the units that’s all . But Amanda thank you I appreciate you !
clean, organized and was explained rules and bylaws of the storage building.
Infested with Bed Bugs Cockroaches and Mice and had to throw all my belongings away. Terrible experience... Most the time there tiny elevator was broken. They're trying to charge me for 2 months I didn't even use the unit after I left. I would not recommend this place for anybody unless you want to throw all your stuff away.
Will, the Manager is Awesome. Very Friendly and professional.
This is the nastiest storage building I have ever been in, there is a mice problem, every last thing of mine had dead mice and mice poop all over it. The staff locks up during office hours so if you need help don’t bother trying the office. Elevator also breaks constantly, as well as price has been going up insanely.
They have mice and is unsanitary. Mice drippings in ALL of my things
The property manager, Will, at the Dale Ave location in Roanoke, VA is awesome! He helped me with an issue and it was resolved within 2 hours. I’m very happy I chose this property. Will and the other employees I have met there have all been so nice to work with. I definitely can recommend this location.
They have only gone up in price over the few years I have had a unit. I went with them for convenience and security. I have found my property rearranged in my unit without permission or notification. I recently found the corpse of a mouse in my unit. But, don't be late on a payment...
If I could give zero stars I would. Dirty, always a issue with the doors therefore no security, staff is rude (especially you who told us to get a SERVICE dog out of the building), have you seen this place? It's a terrible environment for what you pay for. I'd recommend moving your stuff out ASAP.
This place is cool
How do I report mailing address change
Will was extremely helpful, we appreciate it very much!
Facility is clean☝️
I usually don't give 5 stars but the staff went above and beyond. Shalom you're loved
This storage facility use to be one of the best. Over the last year it has really gone down. I went today to get my Christmas things out, the doors to the inside were standing wide open therefor no security, anyone could get in, you needed no passcode. There was no way to get a dollie to help get your things out. The sign on the office said it was open however the doors were all locked up and the office was dark with three Dollie’s lock up inside. I called the number on the door and still have no had a return call three hours later.The elevator was extremely filthy with roaches. I hope to be able to leave this place soon but do not want the roaches to come with me. It is a common thing to never find anyone or get a call back. It’s turned into a dump.
Only open till 5:00 in the evening dirty never in attendant to help you and never any trolleys
Id like to thank Cheyenne she was the one i talked to. She was very polite and helpful and answered all of my questions. excellent customer service!!
Stopped by the property to look around to find the right location for me. The property was clean and tidy! I appreciate the help and information I received from Verzet and Cheyenne. I will be renting from y’all in the future!
Well maintained facility. Nice friendly staff and "neighbors
Verzet was the best customer service I ever had we was stress out and she made us happy and was really calm in the situation and never gave us a bad attitude she kept her GROUND !!!
Verzet was very helpful with helping me transfer my unit great quality service.
Nicely cooled efficient an close by excellent staff as well kept very clean
Clean, well maintained
I came to the public storage with my grandmother who is having health issues. There were two people working that day but I spoke to someone name Esther. She was very sweet and she even helped my grandmother with some of the bags she was struggling with.
I stayed with my sick daughter who could not breathe from coughing all night. In the morning while she went to go get checked out at the hospital I then got blamed for smoking in a room where there was no smoke. I guess from my luggage they thought I was homeless due to the fact that there were beggers all up and down the hallways. The walls need to be scrubbed down and not to mention blood stains in the bathroom. Don't waste your money here.
I wouldn't recommend here. The office is never open when you need a cart , the workers are rude , and it's to much money to not even have a trash can to throw away some of you're stuff or even a piece of paper. It's disgusting how they will literally smoke a cigarette right in you're face. But if you like all these options I just told you then this place is for you. 🤮🥶😤💩
Esther did an awesome job she has excellent customer service and is very informative. Great job!!!
I went in the office a week ago and had a conversation with a property manager named Esther. She was very nice and polite and answered all of my questions, and also had great customer service. Because of her I would definitely recommend anyone to public storage! :)
I have been using this place (a 5x5 unit) for almost three years now. The building is great and the staff is great. Here’s why it gets one star. When I first rented it was around 75 a month, then eventually 90. That’s not a big deal. Now as of today with no warning it has gone up to 122 a month for a 5x5. That’s a 35% increase from last month out of the blue. With how rough things are you can do better for long term customers than a random 35% increase. Will be canceling this month after I move my things to a new unit.
And the price
Patient staff
Beth has the best customer service and cleanest storage facility that I have been to!!! Absolutely recommend renting here
Very professional Beth is awesome & attentive to all my needs good representation of your company
Best storage unit in the area! Beth is such a joy and really makes the place great. Thanks for giving us a place to store our junk!
To Whom it May Concern, I'd like to Thank Beth for her help. No matter how many questions I needed to ask she answered to my liking & helped me understand about my unit or any other unit as far as the prices go to each size. Very nice young lady & that to me is a big plus to any Business. It's ppl like her who would keep other's coming back. When out paying bills & it's been a bad day I always let paying my storage be my last stop. Walking in there is like a fresh of breath air. I Love the way she makes you feel with that vibe of energy coming from her voice. She's one heck of a worker. God Bless Beth & Publc Storage!
Wasn't too for sure being stressful enough with the move....and public storage really came through for me! Beth made the process look easy.. it was convenient she was very professionally... and it made me feel at ease knowing that my things were safe and secured with Public Storage!! Just wanted to say thanks again for being there beth! You have went above and beyond, to insure the safety of my things with public storage, thank you for your help with directing me on my payment methods,and makeing me feel at ease,,,😁..your awesome!!
Beth in the office always there we needed either a phone call away or in the office always professional and courteous helpful always
Beth was very helpful when I stopped by to check out some units. Great customer service!
Doesn’t really make sense why I have to wait for the attendant everytime I need to access the unit and carts that I pay for, monthly. Recently moved and have had to go back and forth more than usual and EVERY time I go she is never in the office when it says someone should be available.
Fast, friendly service! Beth helped me acquire a unit and I couldn't be happier with the experience overall.
Beth was very nice and helpful she certainly will get my continued business.
Was in a hurry to get a unit and Beth was quick and very helpful. She walked me through the process of renting in a very straightforward and easy to understand manner. Place was clean, unit size was decent. Good experience overall!
To exspenvie
I rented a space here and the price went 15.00 with no email or letter or phone call so I lost everything in my storage unit when I talked with people they don't want to work with you to make it right I was told I would have time to get my things out and when I did they had put another lock on it before the date they said customer service Is horrible
I really hate that I have to wait for the attendant to get back from cleaning so I can get a cart to use for my storage unit.. and there's NO sign saying when she will return..
Informative and professional
We have had our unit since January 2020. Our rent started at 86.00 a month. It has increased 2 times since then. We are now at 126.00 a month. Leaving and not returning ever.
A few things: I’ve had rented here for a while and shortly after the change from park side storage to Public Storage, the price went up. I also started to notice that the elevator would hold this odor of stale urine. I brought it to the attention of the management when the price jumped $15 per month. Yes, a $15 per month increase. The management gave little hope and I began to shop for a new storage location. Today I went to vacate my unit and upon entering the facility I was greeted with what could only be described as the smell of raw sewage. This foul odor adhered to the metal walls, it transcended weather stripping, and made us gag. I was told that it was because they had a transient living in the building but that they could spray bleach to kill the odor. This is problematic as I had already mentioned the urine smell to the management. The level of acceptance in the lack of security, the odor, and uncaring attitude has solidified my opinion that public storage only cares about my money and not the security that I am supposed to be paying for. Oh, and the carts were also “stolen.” I was told that they were either taken and put in units or stolen all together. I was assured that “they’re on order.” I had to move with a shopping cart that they stole from Walmart market next door. DISGUSTING, HORRIBLE, COMPLACENT, and UNSECURED. DO NOT STORE HERE.
I so much luv the place
Over pried. Elevator is broken 90% of the time. Late fees are astronomical. Awful place.
Sarah was great at the dale ave location. Was very helpful on getting us a unit with a great price
The customer service is awesome! Sara is wonderful and so very helpful. She is the best! I trust this company with my things 100%.
Sara is the absolute best person ever to help a customer. She went above and beyond my expectations to ensure I was happy. Thank you Sara!!😁
Nice people
Customer service was amazing. Sara was amazing and the gentleman I spoke to over the phone. Made a hard day that much easier. Truly went over and beyond to make everything easier on my end. Thank you for your awesomeness
Very friendly service and easy access to my unit.
Awesome
I would never store here again, it's nice to start and then they slowly go up in price. When it was Parkside it was much better with better customer service but since Public took over that went downhill real quick. Also have seen homeless people staying in their units which isn't legal by any means. elevator is constantly down and there's a weird smell throughout the building. Save your money.
I give this place a three outta 3.
Had a unit there on the 3rd floor and the elevater was down for days and had to carry everything down the steps they offered no discount for the major inconvenience was not satisfied at all 😕
No bathrooms nor water fountains. Using covid as excuse.
Elevator broke for over a month and they keep saying next week it will be fixed. Horrible experience will not recommend
The storage place itself is very nice and clean. The problem here is that our unit is on the 2nd floor. It is one of, I don't know... maybe 100 units. There is one elevator and there are 2 rolling carts. We almost never have access to the a cart and today the elevator was out of service. There is no way to get things out of storage unless we carry things down 2 flights of stairs. Our whole plan for the day had to be canceled. Very disappointing since there was nobody there who could tell us when the elevator would be fixed.
Is Public Storage a bait and switch? I am. 70 year old moving from N.C. to Roanoke and reserved storage over two weeks ago and was told the would call me the day before my move. Mary from Dale Ave called Sunday morning and asked if I was arriving on Monday. I responded that I would not be able to arrive until Tuesday morning. I asked what I needed to do and Mary responded, “You are ok, you do not need to do anything.” I thanked her and said I looked forward to seeing her on Tuesday. Upon my arrival, Mary informed me that the unit I reserved (a 25 ft unit for $170 a month) has been rented to a walk in and stated that it was “First come, first served.” I said, what about my reservation and for the same response with not a hint of apology. I was then told my best option was a unit on Plantation Road 6 or so miles further away for $303 a month. Plus I was promised that the second month would be free only to be told that in the available unit it would be 50% off for the second month. A gross misrepresentation and horrible service. I had to pay my mover extra for their time waiting to get the new unit and additional mileage. I think I am a victim of unfair trade practices of Public Storage which set me up for a bait and switch.
It's under new ownership, not a fan.
Was supposed to start moving in today, elevator is not working, sign on it says to use the stairs, looks like it has been there a few days. When I asked the manager how soon the elevator would be fixed she could not give me any answer. I asked if there was another unit with ground access, or elevator access in the other building, she said no. She was not willing to make any accomodations because of the nonworking elevator. Many things cannot be moved via the stairs, the elevators should be a priority maintenance issue. Now trying to call corporate to get a full refund, and the all phone numbers have the same message saying they are experiencing technical difficulties, all afternoon long. Will probably just have to do a charge back on my credit card. Horrible experience all the way around. Never using Public Storage again.
This storage bldg is heated an ac very nice clean. Requires insurance on your storage unit. I would recommend this storage area.
Lady in front office is always so nice and helpful. Very clean place and has everything you need to get moved.
Public Storage, It was indeed a pleasant surprise contracting with your Public Storage Service Manager, Ms. Kim at the Vinton, Virginia facility (P/#: 26687). She was knowledgeable and helpful in every sense of the words. She instantly made me feel like a valued client and not just another customer. It is refreshing to meet someone who can so gracefully & professionally employ the "Art of Social Distancing" at work in these troubled times. She single handily made my choice of Public Storage, the best part of my moving to Vinton. Please extend an additional "Thank You" to her, from me ! Julian Epps Jenkins__________Unit #: 678__________P/#: 26687
Great people, really helpful to start up
Excellent customer service. We started with one size and they were accommodating when we needed a larger unit. Friendly staff, excellent prices and flexible options. I highly recommend!
Just got a tour of the place and shown a unit. Found a fantastic discount online for reserving a space. First month is only a dollar. No contract. I'm excited to start using this place.
I have enjoyed working with Kim and Mary. These ladies are awesome with a well kept property.
Mary and Kim are very kind and amazing ladies. Great customer. And smiling faces.
Kim is amazing! She goes above and beyond for her customers. Highly recommend.
Can I get in my unit at any time
Clean, seemingly safe storage facility.
Please don't be late on your rental. I had just brought a lock for my unit was a month behind, they cut my new lock storage is unsecure I guess every time you are late they will cut the lock it's unfair, bad business. I wouldn't recommend them to anyone.
Kim and Mary were very pleasant and helpful! Registration was fast and seamless. Great customer service! :)
Excellent customer service from Kim and Mary. Very convenient and easy and accessible. These ladies were great. Very professional and knowledgable.
Great customer service and clean property by Kim and the team
Welcoming Customer Service, nice clean business! Kim and the team are very pleasant people!
Great customer service, very clean area inside and out. Like all the safety precautions, climate controlled. I did not like that we had to purchase their lock for $19.99 and not ne able to use our own. Would like to have a 24 hoursto be able to go in, since the buildings are on a security system with cameras.
This was a great experience, Kim made everything easy and simple. If I need to rent a unit again I definitely will go to this location again. Out of all the Public Storages in the area this has to be the best. Great location, customer service and employees!!
Jessica was great! Very helpful lady :) I'm happy to start doing business there with such a kind face behind the desk!
Kim is awesome!! She made the process go so smoothly and she was such a pleasure to speak with.
Kim, William, and Jessica made our move out so easy! I will always recommend Public Storage on Dale Ave, they treat you like family.
Why have a storage unit with floors makes no sense having to use a elevator to go up and down just not smart who knows maybe I'm just the dumb one
Kim and Kristal helped us with getting our first storage unit. It was really busy but they still managed to share their smiles and gave us great customer service. Very nice facility.
Absolutely a joy. Kim is wonderful.
Kim was extremely helpful with finding the perfect unit. She showed four different units and gave me plenty of time to choose. Great personality as well! The facility was clean and secure which is a plus.
Very nice and helpful. Property # 26687. We didnt know that the storage facility had changed hands. Kim made it so easy on my mom. Thank you Kim.
Kim at the SE Roanoke site was wonderful!! She helped me get a storage unit that day even though they closed in 5 min. She saved us because we really needed it and it was my only day off! I would always recommend seeing her she is fast, super nice, and very friendly!! Thanks Kim!!!
Joann, Cary, and Sara were very helpful with the transition from Parkside to Public Storage. They've exceeded expectations of professionalism, and demonstrated efficient service in regards to the business debacle that was presented to them. Thanks ladies. Cigarettes are bad for you Miss. Joann 😁
Joann is great .I am returning customer.