Public Storage Self-Storage Units at 1426 N Panam Expy, San Antonio, TX

Storage facility is clean, well lit, and very secure. Joaquin, in the front office, was very helpful.

Joaquin was amazing , he really help me take care of everything and get a unit that I could use a long time I’m not going anywhere else!

This rating is for the Public Storage unethical company business practices as a whole. After a couple of months of teaser rates they DOUBLED our rent. DOUBLED. On two storage units! This is legal EXTORTION. They know you can't move a full unit that fast, and most of us don't have the time, so they rake you, hoping you'll just pay it rather than move. Well, we're moving. Don't waste your time or money. On the plus side, the site manager Joaquin is an incredible guy and keeps the place clean and tidy. He should go to a place where they appreciate what they have. Review amendment 9/5/2023: Mark from district called personally to make it right. Rarely in business does someone take the time to listen and take measures to correct a negative situation. I am happy to report that the increase has been resolved and we are more than happy with the result. Thank you Mark and Joaquin for your personal touch and resolution, and to Public Storage for the employ of such outstanding people.

Joaquin was fantastic and got me set up right away! Everything he did made my move super easy.

I love it !! Always clean !!

Great experience. Easy to get in and out. Special thanks to Joaquin for making our move-out a breeze!

The people working here didn’t help us at all. They gave us a unit, and the lock was broken. They said they were gonna switch us to a new one, so we waited for them. After 20 minutes, we went to check in their office and the guy was sitting down in his chair. Don’t waste your money at this place. Horrible customer service.

The staff here is amazing! Adeline was so nice and thorough when she signed me up the first day and even went out of her way to make me feel welcomed verbally multiple times. Ja quin is so patient and was very understanding about my issues and always had a solution for me. Even ran in to their district manager Rick who was non stop working but still managed to answer my questions in a nice and calm manner. I’ve worked with the public for over 15 years all over the country and I do have to say this team impressed me at this location! They deserve all the recognition possible. -Dilly’s Trading CO - Dillon Bowen

I was really impressed with the storage place. Everything from the type of locks that they use to the professionalism of the guy in the office that help me out I'll recommend this place all my friends and anybody that needs to get a storage place this is the one you want to get if you're in San Antonio.

Really appreciate the professional work Joaquin does at the storage great personality and friendly just stopping by he make my day hard to find good people like Joaquin

Great experience at public storage Joquan was super helpful with assisting us with any questions my husband and I had and had awesome customer service!

Great units.

Joaquin was very helpful and knew exactly what i needed. He made everything so easy and has a great personality.

I came to public storage 2 minutes before closing and Joaquin was about to leave when he kindly helped me with my situation. He was patient and handled my issue promptly. Thank you Joaquin

Joaquin, perfect help

Joaquin was fantastic. Very friendly and efficient.

Great service! (Joaquin)

Joaquin is so helpful! When I couldn’t get into my storage unit he left his property to come assist! Five stars

Joaquin is the most professional worker very thorough and very nice

Joaquin is very kind and helpful, contributing to a great storage experience!

I like this storage, overall it's very clean which is important. They don't have carts so that's the downside to this branch, and every time you go up you have to put in your code, I get why but I wish their was a easier way. Overall this is a well maintained storage facility

Joaquin is amazing kool guy with great input and help

This is at the best public storage I’ve been joaquin yeah was such an amazing person

Joaquin he is an awesome hard worker always helped me never hesitated great customer service amazing great job!!!!!

Joaquin was fantastic in getting us the info we needed for storage. Nice young man representing your company.

Great facility and customer service

The front desk associate Jjoaquin was polite and helpful.

Does it have restrooms for the public?

Joaquin is the man amazing customer service great job

Joaquin has me sold I’ll take it lol amazing job thanks

Joaquin please give him Executive pay & Perks! He is HellaAWSOME

Joaquin is top guy

Joaquin did a great job helping me out thanks again Ms Dee Jones

Joaquin is a credit to the company and location! Careful. Someone else may scoop him up for their company We just completed a rental contract for a 10x10 space. He is knowledgeable, friendly and professional. The building is super clean and easy to move into. Very impressed!

Very clean and well kept location! Joaquin in the main office was very helpful and pleasant.

Very professional, great service!!

Outstanding service from Joaquin. He was helpful and informative in his duties . Hire more like him!!!

Joaquin was a very good help thank you very much

If you want to be harassed, then this is the place to be.....

Joaquin was a huge help with us picking a storage unit. He gave us a very detailed tour and has an amazing customer service. I highly recommend storing with them.

Love this place.

If I could leave negative stars I would. Don't waste your time or energy here! You will be take your stuff manually they NEVER have carts AVAILABLE!! The maintenance is horrible its very scary looking homeless come park their cars and camp out!

Joaquin is the best!!!

Joaquin has always been a great help and super friendly!!!

They couldn't do the 1 dollar first month they advertise

Great Prices

Joaquin was a great help. Always happy to answer any questions and he also helped me with my TV! Thank you.

The young lady was super nice. I was satisfied with unit and will be renting in a couple of days.

Larry was excellent! Met expectations

DO NOT RENT FROM PUBLIC STORAGE at 1426 pan am expressway! My daughter and I went to empty our storage out on9/1/22 at 7am in the morning. We were told by Joaquin that we still had to pay the full $170 rent because our things were still in the unit and that it was all stated in the paperwork I signed! No way! They just want your money! Rent from Lockaway Storage, they don’t hit you with surprise extra charges, and they are up front about their business! At the very least read all of the reviews before deciding on this Public Storage!!?

Joaquin had great customer service skills!!

This is a great place great person working here recommend storing here great prices

joaquin provided great service and always returns my calls when i miss them, would recommend the public storage! ❤️🙏

Joaquin is a great person of service

An easy and enjoyable experience! Joaquín was extremely helpful, knowledgeable, friendly, and funny! Glad I chose this Public Storage location 👍🏼

Why were tall closed yesterday we went byat 5:15 and door was locked yalls hours r 9am-6:00pm #3200/#3200#// (Stacey reyes)#3200 #3200

Joaquin was amazing. Great customer service and communication.

I like it just hate having to key in elevator code all the time, & having to walk through long halls of storage units...etc. other than that place is climate controlled & can access gate when entering & leaving through phone app.

Kristie was very helpful, and answered all of my questions.

Do not use Public Storage!! They are a monopoly Corp buying up storage units (this location was Cube Smart). Use LockAWay Storage or another location. I used public storage in VA 2007-2010. Never did I have a rental rate raised nor any security issues. I'm sure Cube Smart customers had locks cut so they would move out and rentals could be increased!! When I used Public Storage in San Antonio 2014-2017, they kept raising rates! When local management would help lower this Disabled Army Retiree, the Corp would raise it and keep going... Usually $20 a month. They have no considerations for military though they say they will give you a discount... They will also keep raising rentals...usually after 6 months. This only happened in Texas!! I rented from PS in Tampa Bay... 2 years... No rental increases like VA. These are in a higher cost of living than Texas... They pass on the Property Taxes to us... Increased my units over hundreds in 3-4 years!! Do not use Public Storage unless they tell you in writing you will not receive any unit increases otherwise rent at your own risk!!!

Joaquin was really quite courteous and friendly. The guy practically ran to my unit to help me with an issue I had with my lock. Gold star. Well done.

The manager was very helpful and understanding about what we needed

Nice place to rent a storage unit from.

Great service by joaquin ,had a good deal on online promos He was patient with me and even told me all my info I needed to know about getting the storage unit and even took his time showing my the app and how it makes life simpler Wish everyone customer service was like his … Thank you Joaquin Guadalupe

Very smooth process and Joaquin was very helpful every step of the way!

Joaquin (sp?) was knowledgeable, fast, and extremely thorough with his job. Employees like him need to be valued!

Wonderful staff especially charesse she has been a big help and friendly and patient I recommend her and this location to anybody you would love it there...she was a life saver

Service was awesome

Chariesse was such an amazing help. Thank you for making the leasing process go smoothly and quickly.

Every time I have tried to visit a location they are always closed. Or the manager is out and about. PUT THESE BREAKS IN YOUR STORE HOURS. I Haye public storage representative, there is zero customer support. Just manager tell you to go online or call the 833 number. WHICH DOESNT EVEN HAVE A PERSON TO TALK TOO.

Excellent customer service, I would recommend going there to my friends.

Our unit was robbed, the staff had zero empathy, felt no responsibility and refused to even offer one month free rent or any consolation. When we filed the police report we were informed that several units in the building have been robbed. We also heard this from other tenants while we were moving out. When we asked the staff about cameras and notifying the tenants about a series of break-ins they stated they had no cameras or surveillance of any kind, and would not be notifying anyone just as they had not notified us.

Good staff helpful

We had our stuff stored here for almost two years and upon the company switching from Cube Smart to Public Storage our unit was broken into within 2 months along with at least 4 other units that we are aware of per SAPD. When notifying the manager little to no regard or apathy was taken. I suggest finding another storage unit and one with staff that are proactive rather than reactive.

When the new owners (Public Storage) took over they did not notify customers that new locks should replace the cube smart locks because they were easy to break. Apparently people are crawling over the units and breaking the locks from the inside. Several things were stolen given from my unit given you need an access code to the gate and to the main entrance for the units.Front desk provided a lock, but could not provide info on surveillance, especially if this an ongoing issue. We were also not notified of the break-ins.

The service was excellent she was very friendly and helped me know exactly how to do everything I loved service

Good service

I had an awesome experience selecting a unit from Public Storage. Cathy provided excellent customer service. She had a company meeting to attend when I walked inside but didn't ask me to come back. Her walk through was specific as she answered all my questions. The facility is immaculate and the 5×5 unit here is about $25 cheaper than my last storage unit.The location is close to my house and Fort Sam Houston. Thank you Public Storage.

Great service, didn't know about the change, but was very welcoming and helpful - meigan

Meigan has great customer service and answered all my questions.. very professional

Cathy was very helpful!! She helped my boyfriend & mom get a storage unit for a great price !!

Great management!

Excellent facilities and very well maintained.

The employees were polite and helped us when needed. Great prices for a great unit.

The associates are very friendly and helpful. The facility is very clean and well lit, carts have been available every time I've been there so far. I moved with the help of an 18-wheeler and the truck made it in and out of the lot without issue.

Staff is always friendly, the facilities are clean, and I have never had issues getting to my unit. They went the extra mile when my car broke down in their lot. When it was time to move, they cancelled my payments without any issues.

Great customer service, clean units and good experience! Thanks

Betty was excellent. She is a pleasure to work with

The cleanness the storage facility is, plus the security offers.

great prices

The best storage place, I highly recommend 10/10. Weeks ago, Betty was the sweetest and helpful with us! She really explained everything in detail and she just made our day. Thank you Betty. You were helpful when we most needed it!

Betty was helpful and knowledgeable!

How do I make a payment?

How do I access the storage facility?

Do you offer any discounts?

Betty has been the best representative in your company. She goes the extra mile with customer care. All my questions, concerns and inputs were taken care by her. She’s an amazing person with a big heart.

The office is very helpful, responsive and takes great care of the facility. It is clean, safe and convenient. And there is a (very clean!) bathroom! This is the best storage facility I have ever used. Will always use CubeSmart in the future.

Easy and free online reservation. Easy online payment processing and confirmation. Great discounts and promotions online as well! Nice, new, clean, facility with 24 hour surveillance. Climate controlled too! Pretty impressive. Should be the standard tbh

Awesome customer service,nice new storage units 👌 Close to downtown.

Very nice and clean, but the elevators should have instructions 🙂

Is a very nice, clean, new place for storage, the customer service was very helpful and made the process very easy.

The office staff are super friendly and helpful. The facilities are very clean and well kept

I has not about to my storage after awhile I became homeless but the ppl they never auctioned my storage why that could have they gave me why more time then they should have I give this place a 10 plus the price is good compared to other places even the 1 units cube smart is an amazing company!

Cubesmart was so friendly and helpful and of course very affordable then any other storeage out there. No matter the size of storeage !! And Myrna is so friendly and helpful with any questions one may have. I sure wish all other storeage places where like Cubesmart and there staff... Thank you Cubesmart. Keep up the good work !!

Very convenient for my location, Easy access If I had any trouble they resolved my issue right away with no hesitation. Plus I was locked in storage after 10pm but they assisted me with code to exit out 🙃 Great two months experience with CubeSmart!

Do you offer 24 hr acess

Marcos the office Manager, made things run very smooth and easy, very informative too. This place is clean and looks very secure

Quick, easy, clean, reasonable price.

Customer service in the call center and on site!

Said they would be open on New Years for cube access. Gate open yes, inside access? He'll no. Had to pay for 2 uhaul storages. 200 in uhaul and labor fees from the time wasted. NOT RELIABLE. STAY AWAY.

Great service, professionalism and attention to detail in maintaining such a clean property!

Super clean location, friendly service, good hours. Would definitely use again.

The agents professionalism, warm welcome and highly informative facts about CubeSmart. Also, I enjoyed the cleanliness and the safety on the property and in the unit.

The employees are so nice, place is super clean and secure!

The facility was super clean! I was thinking: “man, this is nicer than my apartment!”

Very good customer service, patient and thorough! So far we checked out two locations, and rented one! Facilities we checked out are clean and well kept. Excellent pricing on the units and rental conditions sound very standard. Only condition we didn’t care for is that it sounds like insurance coverage is mandatory and they were going to charge us a rather high amount for very little coverage ($12/month for only $2000 insured value ...... but with a proof of homeowners insurance coverage you can skip that charge! Other storage brands suggest HOI or Renters Insurance for coverage but don’t mandate an up charge). Security appears adequate. Once we have used the storage for a while we will update review as needed.

Very helpful and accommodating.

Easy to book and use, clean facilities

Excelente customer service, really clean facility. Anita the manager answered al my questions and was very polite.

It was easy to reserve online!

The staff on site were fantastic! Very polite, friendly and professional. Storage units are clean and well-maintained.

Friendly staff over the email and over on site. Clean and well maintained product. A bit confusing instructions and directions for a first time user but eventually got a hang of it. I'll highly recommend it.

The property was beautiful, clean, organized, convenient and the staff was wonderful. I loved my time ❤️ there

Marcos was awesome! He was very polite and helpful in my first experience in getting a storage unit

very clean and affordable

Ms Anita was super friendly and helpful. Showed me the unit and made it an easy access one for me and my little girl. Helped make the task of moving very smooth.

Great staff, Anita and Mark, to help us get signed up at a very competitive rate. Place is new, clean and conveniently located just off 281 and I-35 N.

Super nice, clean facility. Move in was very easy and site manager was great

Ms Anita Matthews was very helpful and patient with me. Shes very knowledgeable and offered suggestions that saved me money. I'm very appreciative

Anita was friendly and helpful.

This is a brand new facility that is clean and well kept. The staff is helpful and professional. When my moving company accidentally left some furniture in the hall and our unit unlocked, the staff was kind enough to put our items back in our unit and close the unit until our movers could return and secure our unit. Above and beyond, many thanks.

The staff was professional, the building is well-designed and well-maintained. And less expensive that the last place I used for storage.

Great people. Great location. Great pricing.

Professional, friendly, clean and a no brainer when looking for a storage location. Lock was awesome to work with and made it so easy!

Great clean facility and friendly staff...Best customer service...I was helped and given a tour of the location by Karly. Im going through a hectic time and she answered all my questions. She was very helpful and friendly...she showed genuine care for my storage needs. I would definitely recommend this location to my friends and family :)

Brand new near Pearl District and Broadway!!