Thanks for helping me with my unit Ryan, you're a hero
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I just checked my bank account and my monthly fee for for my storage unit was $204!! I had previously been paying $166. In no way did they contact me to let me know about this almost 25% increase. This is the 2nd increase I have seen, but also the largest. They will try to tell you these increases are based on current rates in the area, but you would think they would go easy on their existing customers. Just goes to show they only care about the almighty dollar. It's a shame corporations have lost any care for the people who pay for their services and keep them in business.
UPDATE 08/26/25: I have been contacted by local/district managers who have reset my next three payments back to what I had been paying. They are also looking to get me an additional credit for my upcoming payment. I do appreciate the fast response and help in this matter. We shall see what my monthly payment jumps up to after the adjusted three month period.
I signed up online, got a call from this specific location and they got me all setup in under 5min. Def recommend!
Brandon was great help! It was a in and out experience.
Vanessa is Amazing!!! Very helpful!!!
Super convenient. Celeste was very helpful and friendly:)
Change of units went very smoothly. Vanessa was very helpful and knowledgable. Great experience.
Awesome management and a very goog facility
We have a few units with Public Storage on Hedgcoxe.
Have been extremely satisfied with their customer service, cleanliness and competitive pricing. Worth mentioning all the help that Vanessa and Thomas rendered. They went above and beyond to help and answer any number of questions.
Highly recommended.
Thomas over at the Hedgecox location in Plano was extremely helpful and accommodating! Thanks!
I’d not rented storage in many years, wasn’t sure how it worked, what size to get, etc. Mgr was Thomas, he went above and beyond to answer my questions, walk me through, etc. Highesr customer service rating !-
Jon Boyd
Friendly and fast service. Staff member showed me the unit we discussed and got signed up in 15 mins.
Great experience ! Easy to set up the account and super nice associate!!
I’m blown away by the customer service I received from Evann, a manager at the Hedgcoxe property in Plano. I’m dealing with some difficulties, and had several questions about my units, as well as about policies and procedures. Evan responded very promptly to my voice message. He spent several minutes patiently walking me through the info and very kindly answering my concerns. He was knowledgeable, extremely respectful, and genuinely concerned about answering all my questions sufficiently, all of which is so rare in business today. I’ve had units here for a few years and haven’t ever had a negative experience. I highly recommend this property.
Evan was super helpful. I had surgery on my hand and he assisted me . He was also super kind throughout my visit.
Came to this location to get some extra space and was greeted and assisted by Vanessa… she was so helpful with what would work best for me at the best price! Thanks for all your help!!
This is a very well-run, clean and secure facility. Excellent service when needed.
Vanessa is awesome!!!! Helped make processing our unit so easy! Thank you!!!
I had the BEST experience with Vanessa! She's very knowledgeable, answered all my questions, and helped me make the right choice for my needs. THANKS, VANESSA!!
Vanessa is the best. She helped me in such a timely manner and does so much around the facility.
Vanessa is awesome! She is such a asset to your company. She the onltmy reason I am still a customer. Kudos!
She needs a raise. She goes over and beyond customer service. I'm glad I had a chance to meet her.
Vanessa was amazing with explaining the available options as we prepared to secure a rental storage. She was also super nice and courteous. Thank You
Always great service. Safe and climate controlled. Right now look for great Halloween 2024 pricing specials.
Fantastic customer service! Plus, the facility is well kept. Highly recommend!
We are happy with the front desk support. Ms. Vanessa is extremely cooperative and helpful. Thank you for excellence.
I have to say this is the best facility I’ve been too. It’s extremely clean, staff and management are super helpful and would definitely recommend this location to anyone!
Thanks Kyle for the great service!
Kyle made it incredibly simple to sign for a new unit!
Very Clean, climate controlled, super easy access.
Armando at PS in Plano is a fantastic and nice guy. He always lend a helping hand. super professional always with a smile, RECOMMENDED!!
Nice and friendly staff, Kyle is a delight to deal with.
Great service! We have had a unit there for a couple of years. Recently downsized and the process was super easy and the staff really helpful!
Robert at the Headcecoxe office was very efficient and good to work with this afternoon.
I have been a customer for several months, the staff, especially Linda are exceptional, long hours and hot times do not change her attitude! Always a joy!
Linda is such a great help at assisting with the move in process and explaining how the storage garage is operated properly. My move out date went extremely smooth as well. 10/10 would recommend!
This place is great. Linda was so very helpful in everything we did. She is awesome. She had answers for everything and helped us save quite a bit of money. She is definitely a keeper.
Linda was so easy to work with!
Robin makes the storage process go so smooth and headache free. She is super friendly and keeps the property nicely kept. I would highly recommend doing business here.
Ebony provides EXCEPTIONAL SERVICE consistently!
Really enjoyed my leasing sign up with Ebony. Incredibly friendly and great service- I highly recommend!
Ebony made my experience so wonderful! She was so helpful and kind! If you plan on storing here you should definitely ask for Ebony!
Ebony was amazing! She was super helpful and so sweet!!! If she isn't a manager, then she should be! She made my move in process so easy and wonderful. If you're moving into Public Storage, ask for Ebony!!!
Ms ebony was so nice and professional
Best service I have gotten in a long time
Ha5d to find someone there but when they were in it was very good.
Ebony was so helpful and fast setting everything up for me! Thanks so much!!
Been using this Public Storage for over a year since we have moved back to Texas. The staff have always been more than helpful and very friendly!! In particular at this location, Ebony went above and beyond for my Boyfriend and I as we are planning/getting ready to move into a house from our apartment and gave us some nice moving and packing tips and had such a positive and friendly attitude that I feel not very many people have now a days!!!!! She was amazing!!
Ebony was fantastic, knowledgeable. Very helpful, great personality. Best experience of all storage units I have dealt with. You are lucky to have her on your staff.
Great customer service from Ebony!
Shiela was very professional and friendly showed me vip courtesy thank you public storage
This place was AWESOME! Ebony, called me ahead, to confirm my reservation! She was EXTREMELY nice! I got there, she showed me all the units that were available, and which were easier to access! She was very friendly and informative! I had a GREAT experience!! Thanks Ebony!
Ebony has been helpful with transitioning from one storage to another. Also, I like how after I was here after 9pm she called me to let me know the times. She was friendly and customer service was way above par. It takes a talent to explain a negative positively.
I’ve dealt Ebony, she provided great service to get us started, highly recommend.
Ebony was extremely helpful and courteous! This is the second time she has helped me and she truly goes above and beyond to deliver a fantastic customer experience! Thank you, Ebony! -James Jackson
This location and the staff here are truly wonderful. That you Ms. Starla and Ebony for your honesty, kindness and humanity!