Professional, friendly, cost effect, convenient! Would be very happy to recommend and will use again when I need self storage in the future.
Teddi was so helpful in figuring out all the stuff.
Great staff! Very polite and answered all questions
Great customer service ( Romero ) helped me with my questions with the storage prices.
Thank you.
Heather she was so excellent job to help us. Want to thank you Heather 😊
a clean well kept unit! Heather was so nice in helping me with any questions i had! definitely worth it :)
Heather and Teddi were super helpful!!
Teddi and Heather always give care to describing details of renting and arr genuinely helpful, patient, and kind throughout the process. They are both diligent and would be great employees anywhere. Public Storage is blessed with them on the team!
Teddy was very helpful In resolving some account issues I was having. She was very professional and expedient. I highly recommend public storage on Grapevine Highway.
Teddy and Heather were So Very Helpful!
Very pleasant and patient. I would recommend them to anyone. I really appreciate Public Storage at Grapevine Hwy. because they were so helpful.
I Love Heather and Teddy♥️....they were so helpful and efficient...
Nice facilities
Two rate increases over one year.
Staff is nice.
I have been a member here for five or so months. I just needed to upgrade to a different unit, so I spoke to the staff on site. Chris and Teddi were super helpful. I told them exactly what I needed and the issues I was currently having.
The computer was not showing any inventory, but Teddi knew some units that just became available. She showed them to me right on the spot and one was perfect. I just moved everything to the new unit and I couldn’t be happier with their customer service.
As for the location itself, I switched from the L building because my unit was located very far in the back and my cell phone had no service there. That made my work very difficult bc I needed services to scan work products and such, and complete other activities. Also, I had to consistently log 50 pounds or more of devices for work and it was a far distance when there werent carts available. Also, rarely were carts available in that building, even on weekdays.
Staff here definitely gets a five star, but the facility itself gets a three. My new unit will be much better because it is located toward the front and the unit itself is right by the door of the building with full bars of service
Teddi was so sweet and patient with us as we talked through what we needed. She helped us pick a space that would work best for our plans, and answered all of our random questions. Looking forward to using this space to make room in our home!
Heather was sweet and helpful.
My sister and I rented this until for 5 months to help us as we cleaned out a relatives home who had recently passed. Heather was a dream to work with and helped make a hard process so much easier. We needed her help with a lock issue as well as move out and Heather was so helpful, communicative and pleasant to work with. If you are in Hurst and need storage this is the place to go! Just watch your rate and make sure you check your emails for any potential increase but other than that - it’s a very easy and streamlined process with units that feel very protected.
Heather was extremely helpful, and made the move in process very easy!
Recently visited the storage needing assistance on payment due to computer glitch. Dwayne’s warm welcome and assistance made the visit worth while.
The manager was very kind and awesome best place to store your belongings
Love this location and the manager Teddi is absolutely amazing she’s such a friendly sweetheart of a person. I have used this location twice now and would recommend using any location that has Teddi leading.
Heather and Teddi were super helpful getting my unit! Quick and easy process!!! 10 of 10 recommend
Teddi and Heather are great! They both handled all my questions and were so patient! … had many good ideas!
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ (More than 10 stars if I could!)
I recently visited Public Storage to look for a unit, and I had the absolute pleasure of being helped by Teddi. From the moment I walked in, she was friendly, knowledgeable, and incredibly patient. Even though I didn’t end up renting at her specific location, Teddi went above and beyond to help me find the perfect unit at a different site—for half the price and with discounts included!
She spent nearly an hour with me, making calls, checking availability, and making sure I had all the details I needed. Her dedication and customer service were truly exceptional. Teddi genuinely cared about helping me find the best deal and made the entire process smooth and stress-free.
If every business had someone like Teddi, customer service would be in a completely different league. She deserves way more than 10 stars. Thank you, Teddi, for your kindness and incredible support—you made my day!
Super easy rental experience. First time for storage rental and it couldn't have been easier.Heather walked us thru everything including the app! Thanks again!
Exceptional service berry friendly! & professional
Great customer service at the Hurst location. I would recommend this location.
Thank you teddy for helping me with my move in process! Facility looks nice and clean 10/10
This is my 1st time ever renting with Public Storage! 🤩✨⭐️🌟⭐️✨⭐️ they get MANY STARS!! Leo & Teddy have been nothing shy of being great with helping me to handle & manage both of my units! ❤️ I have a 10x15 for my bigger items and a 5x5 for my more personable items…this works for me so that I don’t have go into the BIGGER storage back & forth. The 5x5 is GREAT! It’s things @ a fingertips’ use 😊 My units are VERY clean with climate control! and the pricing is very good, too. Trust me, you WILL NOT regret renting from this Hurst, TX location!!
Thank you, guys for EVERYTHING!
I'm really impressed with the service especially from teddi at this store it is great to see that we have such wonderful people working this store
Great customer service clean storage units
Leo was so incredibly helpful when it came to deciding on which unit I could change to. I just didn’t need the larger one anymore and he helped me out so greatly trying to figure out which unit I could still use. And I’m very thankful that the bathroom situation at least one of the bathrooms is working now. I was probably going to have to leave the Storage complex and go someplace else because I just couldn’t afford it and the fact that I needed a bathroom because I’m getting older and sometimes I’m in my unit for 5 to 6 hours straightening up and remarking bins. So I greatly appreciate all the help that Leo gave me. You definitely have an amazing
It was very easy to set up a new rental of a storage unit over the phone, and the sale price was nice, but I'm giving it 4 stars because it said the unit was in a convenient location (by the elevator), and I specifically checked this with the representative over the phone, but my unit is nowhere near the elevator. Other than that, the price is way better than the other places
Teddy, is the best she is very knowledgeable of her location in Hurst on grapevine hwy
And the place is clean inside and out
Teddy is very sweet and professional. She is awesome .
Manager Teddi is absolutely amazing!!! Always has a positive attitude and very helpful.
Teddi is always helpful, always cheerful. Love her, highly recommend
Love teddi she's turned the place around for the better
Great place awesome atmosphere manager teddi is always helpful
Teddi is the best. Always a smile on her face.
Clean and well maintained facility. Manager Teddi is very helpful and knowledgeable.
wow I just wanted to say how Teddie the manager here came through once again for me as the hasp got stuck! I stay at this location because I know they always are keeping an eye out, watching the areas, and Teddie herself has called me back when I've needed things checked on or wasn't sure about a billing date - Great customer service And will be getting another unit soon.
Property manager teddi is always so helpful and nice!
This public storage is amazing excellent employment especially from teddi such a sweet heart
Teddi is a very great person. She is always there with a smile on her face. :) I love how friendly she is.
Teddi, the property manager is awesome. Always taken care of her customers.
Teddi I just want to say your awesome. I appreciate your customer service!!!!! Top Tier!!!!
Leo was very professional, helpful ant patient with me. I really appreciated it.
Leo was very professional & helped me out.
Definitely recommend!
Have rented space at this location for over a year and a half. Always impeccably clean and well maintained. Had some trouble today with my account and Leo was kind enough to help me out in no time. Good customer service is rare these days but Leo exemplifies how it should be done!
Teddy was absolutely AMAZING, the experience was so smooth and fast!
I really like the excellent service I received from Leo And Miss Teddy they are the best.
The young ladies in the office were amazing and very helpful today. Had a price issue and they got it fixed for me quickly
I needed to rent a small storage and I had a little bit of a hiccup trying to select where exactly the unit would be located. I was able to call and speak with Janie, who helped me select the one I wanted and was super friendly and helpful. Then when we got there, it unfortunately was not unlocked yet. We called down to the office again and got fast and friendly assistance from Leo! He came up to help right away and didn’t just run off the second he unlocked it for us. He showed true hospitality and genuinely was interested in ensuring we had a good experience.
Friendly efficient service
Janie is absolutely amazing. We looked at 3 places and she made the difference. Somebody give this girl a raise !
I am giving four stars because up until Teddy became manager, I've had multiple issues with this place! None of them pertain to the current management, which thank God they got.
What I was dealing with: NO phone calls returned after leaving multiple messages pertaining to questions about my rent/late-fees, etc. I am very good with communication so it's extremely frustrating when I am dealing with people who AREN'T. ESPECIALLY when I am paying $173 a month, which originally started out at $120!!
The voicemail message of the former manager or whoever it was claims that they care about your business and we'll get back to you. Never happens.
With NEW manager, Teddy: I am heard. I receive prompt call backs aka ANY call back!! 😄
She handled both things she told me she would address with extremely prompt delivery. She explains things in detail and with patience. She's got a very professional and positive attitude. I am grateful that management has gained somebody who can accurately handle the clients. I hope she stays on through the duration of our business with this company.
We have been in a unit here for 2 years and service is great every time I needed someone. Teddi the new manager was very helpful with our transfer from one unit to another today.
Teddi, property manager, really came through for me. I needed help completing my reservation, there were some questions I had as I made my way through the process. She was sooooo patient and stuck with me and my poor computer skills. It was one of the best customer service experiences I have had in a LONG time!!! Thank you!
That guy with " Worst review." Is a liar and a man child. The manager on site was very helpful in explaining what size unit I should rent and not having to overspend. AMAZING EXPERIENCE!!
Janie was absolutely amazing! Spot on customer service. Highly recommended
Terry always go above and beyond to provide customers with a 10 star customer service. Amanda was also was very helpful with us with a great and fast service, in & out with no problems, thank you so much for such an amazing experience once again with this Public Storage location.
Very nice facility. Very clean. The security is good especially for a storage facility. If they have problems then I would look to others not following community rules.
I Had a very good experience, the staff not only explained but also answered all my questions.
I highly recommend this storage facility! I've been storing items here (multiple units) for over a year and Brandi and Terry have always been incredibly helpful, professional and kind. Thank you for the genuine customer service, y'all!
Hello management and public storage.
I have been a customer there for 3 plus years. My experience recently last 2 weeks has been superb. I had to downsize and needed to move my items.
Unfortunately I left my unit unlocked as I travel for a living and for several days I was contacted by your young employee Brandi. Not only did she help me the entire week she kept me notified and made sure my unit was secure at all times. I will recommend my family members use your facilities due to honest attentive employees such as Brandi thank you.
Best working in public storage 747
Amazing ladies ,
Terry was so incredibly AWESOME in helping us out! Always friendly and helpful..
Fast and convenient. Staff was amazing
Brandi was great. She was so informative and helped in every way I needed. I recommend this Storage Facility especially with her to help you out for your needs. Thanks Brandi again for helping me out.
Super service from Brandy!
Brandi was great. Was able to help me with my space. Nice clean location and friendly service. Will recommend. Great job Brandi.
This site is very clean and the staff is very helpful.
I have several storage units at Public Storage locations and CubeSmart. The Public Storage at 747 Grapevine Hwy in Hurst is the only one I DON'T have issues with. They keep the place clean, they take care of computer and billing issues, they have a good attitude, and maintain excellent security. 👌
Brandy was very helpful and friendly, facility is nice and clean. Definitely will recommend this storage unit.
Gracias por mi espacio en store me dieron buen trato
Was given problems with another Public Storage location, but the staff here was so much nicer and helpful. Great work Brandi, thanks for helping us out!
Brandi the agent here at grapevine hwy storage was so, so helpful, friendly, and full of positive energy. She was so pleasing I have no problem recommending Brandi to friends for their storage needs.
Clean and easy access to climate controlled units. Dolly provided by site.
Brandi was able to help me with my storage that is at the Brentwood location. I made a reservation to move to this property now. Brandis customer service was exceptional and she was awesome. Looking forward to seeing her around the store.
Stopped by today and was greeted by Brandi she took me out to see a couple of units and helped me complete my rental today she made the process very easy
Terry was so professional, explained everything! Set up process was very easy and took less than 10 minutes. Great place !
I don't have a unit at this location, but it is the closest to where I currently live. I stopped in to pay the bill for the unit at a location, where I used to live. Brandi was so delightful and helpful. She is an asset to PS.
Brand shis the best employee
Terry was awesome! She helped me find the easiest accessible unit that I could afford, as I have a hard time getting around. Very kind and helpful! Great customer service!!
Brandi helped me out and really explained all the information I needed to know. She was patient and understanding. Loved my experience.
Nice safe clean place. Staff was amazing. Brandi was super helpful. Thank you!!!!!
I had a small issue with my unit today. Stopped in the office and Brandi saved the day! She was so sweet and greeted me with a smile. This is the second time I ran into a small problem and they went above and beyond to help. Great staff here!
My wife and I felt like valued customers the first day we arrived to discuss options with Terry for our storage needs. Recently and equally helpful was Brandi who gave us five star treatment when we were there with questions. The facility is spacious, clean and at a great location. Thankyou Public Storage and staff for the valued customer experience.
Mil Gracias Por el servicio Excelente Brandi me ayudo mucho en la renta de mi storage Ella es muy Amable Gracias 🙂
I reserved a unit online, rates were relatively low. I went to the office to finish my rental. Hello do you love me was very friendly and quick. I was pleasantly delighted with her efficiency.
Great customer service..
Clean storage unit
Teri was very helpful and gave us great personal assistance!
The lady at the counter was very helpful.
She answered all my questions. She knows her stuff. Thank you
Brandi was helpful with the whole process, very nice and professional. Really recommend this place if looking for storage.
Two words for this place and it's staff. Absolutely Amazing!
I've been renting a storage unit here for over a year and even had to upgrade to a larger unit.
Both Brandi & Terry have been absolutely wonderful! I found it interesting and also refreshing that even after a long day working on an Ambulance, coming in to pay my bill was quick and easy. No hassle, no attitude.
I even noted how they were both warm welcoming and smiling just before they closed up. The energy, the vibes... it was all Good!!
This place is has two entry points for easy access. It's also been clean all around the property & inside the building every time I've come through. This is another example of the good work Brandi & Terry do there!
So thank you so much for having the best staff and a great place where I trust to keep my extra things.
*I'll be leaving a Yelp review here soon as well, as I believe in sharing my reviews across the board. Especially with such a wonderful experience, it needs to be told & shared all around!
Just moved here and called to enquire about availability. Terry answered the phone and I was immediately sold. My kind of place with employees like this. Then we met when I signed the rental agreement. Even more helpful and nice! Plus, the facilities are outstanding!
This is the best place for storage! The manager Brandi Melendez is so nice and caring. She goes above and beyond to make sure the property is clean and the customers are taken care of. I will continue using Public Storage because of the exceptional service that she has always given me. I give 5 stars! 🌟 🌟 🌟 🌟 🌟
A place to store your stuff. The one we have is indoors, not climate controlled per se, but it doesn't get overly hot inside. Friendly staff.
Recently, they raised the rates, but we were able to negotiate with them before the deadline.
Ms.Terry rocks, very patient
Ms.Terry Was Awesome!!!! Very polite and nice !!!!! Great customer service keep the great job up!!!!
Stacy and Terry are wonderful and very helpful. Helped me with all my needs for packing and the correct size of storage unit.
We have rented at this location for over 20 years and needed to rent a second unit for more space. Brandi helped us make the experience a good one. Brandi was very professional, knowledgeable and kind. Plus she has a beautiful smile. I highly recommend renting from this location and asking Brandi for any assistance.
I opened the door and Brandi greeted me with a smile and a warm hello. Her service and personality was exemplary. 'Kudos" to you Brandi and a big thank you for all you do.😊😊
Terry was very helpful, we very much appreciated her friendly attitude and she was very knowledgeable and patient to answer all our questions.
Very Freindly....Terry was awesome!
Everyone was always friendly & helpful!
Shelley was most helpful and Got me signed up, and squared away despite Public Storage's computer software / IT crashing. Yes indeed it was frustrating, but Shelly still got the job done despite it all plus, tending to other customers needs, all at the same time. This employee definitely deserves recognition. - Thanks Shelly.
The following information has NOTHING to do with Shelly... The ""System" is still malfunctioning with IT (Technical issues asking if of 10pm. I'm still having trouble while trying to sign in to my account.
- Mark Q.
I can't say enough about the wonderful service at Public Storage. We worked with Terry, who helped us with our need to move from a 5x10 to a 10x10. Being disabled, it was important that we were able to have the new unit close to the original one. She was able to keep us on the same floor, just around the corner from our original storage unit. It made all the difference in transferring our things from the 5x10 to the 10x10 all in the same morning. Thank you Terry!! We really appreciate your kindness and service.
This location is excellent. Despite the size of the complex, the staff is fast, friendly, and efficient. Brandi helped me with a problem with my lock in a matter of minutes. Again, great location great staff!!!!
great experience with both Terry and Shelly! Super helpful and both pleasant to do business with!
So friendly. Lovely ladies!
Really clean facility staff is amazing!
Excellent place! Good customer service, great security and they're organized. Inhighly recommend it.
We've had our unit since we got evicted in August and of the workers I've had to deal with, Shelly was the one who stood out the most. She was personable, kind and very helpful. These days its getting hard to find employees like her that treat you with dignity and respect. The place is always clean and its really easy to get your questions answered in a timely fashion.
Terry has always been so helpful and super sweet and positive all the time! She goes out of her way to help you out and feel comfortable!