Michael was very helpful and was a BIG help for me and my business! His time is GREATLY appreciated !!!
The Property Manager Michael was great. He was very patient helping me find the right unit for what I needed to store.
Michael was awesome. Great customer service. Will definitely be recommending to family and friends.
Wonderful service, easy access, totally seamless and experience both renting, paying, picking a unit, and on the phone the staff was incredibly knowledgeable and kind! Easiest storage unit experience I’ve ever had!
Michael the manager was very helpful and understanding. We needed special attention and time, and he was willing to listen and take extra time with out needs. I would recommend this location and Public Storage as a whole because of his actions.. 😀
I Had a great experience at this location due to the Fact that the manager Michael was so helpful understanding and supportive. He was willing to go beyond the normal expectations and help when he didn’t have to due to my situation. He helped me find a way to accomplish what I needed to do with the lease amount stress as possible. Thank you Michael for all the help over this last stressful month.
MR MICHEAL WAS AN AMAZING HELP TO ME HE IS EXTREMELY PATIENT WILL TO MAKE SURE U GET THE MOST FOR UR MONEY WHEN THEY HEIRED MR MICHEAL THAT WAS THE BEST THING THAT COULD HAPPEN FOR PUBLIC STORAGE HE KNOWS THE BUSINESS VERY WELL AND HE TREATS U WITH THE UP MOST RESPECT THANK U MR MICHEAL
great service. Michael is very responsible, patient and gave us a lot of help
Michael has great customer service. He helped me find the right space for my needs.
Michael was very patient and helpful with my rental.
Michael was very helpful. Made everything stress free
Michael has been a great help.
Michael was a great help.
District manager reached out and we spoke about an issue I had with my unit. They took action and resolved the problem.
Mike took me through the initial process very quickly and easily. He made it, super simple. I appreciate his customer service greatly.
Michael was very helpful during my move out.
Michael helped me find the right size storage for my needs and showed me options. He explained everything thoroughly and gave me access quickly and efficiently.
Michael was awesome with helping and guiding me through the process.
Micheal helped me get switched over a new unit, very helpful employee.
The storage unit is well-kept, Michael in the front office is great and a pleasure to work with!
Michael did an excellent job getting me moved into my storage. I was in and out , he explained everything in great detail! Thank you Michael
Michael was very helpful.
Michael made my move in experience smooth. Good customer service.
Michael was awesome. He was very helpful.
Michael answered all my public storage questions for the Houston area. I would recommend renting from them if you need storage in the Houston area.
Met Michael today. Great experience excellent service. Real informative and I would recommend public storage with him here.
It was a pleasure using your storage, and what made it more of a wonderful experience was when I asked Demi for help, and she was more than happy to help me
The property manager at this location, Michael, is wonderful to work with, both over the phone and in person. He is professional, kind and courteous, he listens well for what the issue is and addresses it straightaway. He is also patient and answered all my questions. Excellent customer service!
A few days ago, the property manager Michael did a great job resolving our reservation issue. He took the time to confirm what we really needed and walked us to a ground floor unit that fit our needs.
Thank you Michael for making our experience super quick and easy!
I'm moving from California to Texas in June. Michael was very helpful and knowledgeable with all my questions regarding his storage facility and I feel confident my belongings will be safe there when the time comes. If you have any questions ask for Michael!
Michael was great, answered all my questions.
I had an incident with my Houston Texas unit occur in April 2025, and the management response from Michael the Manager was outstanding. I was contacted promptly upon the situation occurring and a solution easily remedied. Overall I was impressed! I have stored my things there since 2023 and other than this incident, it has been smooth sailing.
Tnesha gave me excellence service....
Ms.Davis is amazing and always smiling when I come to my unit. Every question I ask she’s super helpful and makes me feel like my things are safe. If you need a unit i highly recommend.
Great customer service! Property manager was very kind and patient with my many of questions lol!
I recently left a 1-star review due to a misunderstanding about my experience. Upon further reflection and/or after speaking with your team, I realize my initial review does not reflect the excellent service you provided.
I’d like to revise my review to 5 stars because Ms Valerie and the staff was incredibly helpful,” “the facility exceeded my expectations,” and “the issue was resolved promptly and professionally”
I highly recommend them!!
Thank you for your patience and commitment to great service!
Sincerely,
Jose Ramos
Clean And Fresh
Manager Wayman gave good customer service by vacating my storage unit # H038 on December 11, 2024 and therefore I will not be charged for January’s rent.
Wayman out did himself in customer service. He replaced my lock in a very short time period. Thanks.
Mr Wayman lowered my rent. He is really awesome. Great facility great location great service.
Manager Wayman, gave me great customer service by letting me know that there will be no charge of insurance on my bill. Thank you
Manager Wayman was fantastic. Made sure I was deleted so I wouldn’t get any more charges
Manager Wayman is taking good care of his client.
The manager Wayman gave awesome customer service and helped me purchase a new lock and keys, very helpful and very nice
Wayman called me to ensure that my move-out went smoothly. I look forward to doing business here again.
One of your workers named Dora was a real help. She made it so easy and convenient
Dora saw me outside in the sun and came to help from the door . Store was really nice as well as worker
Dora - she was nice and patience . Would recommend her
Dora thank you for your customer service you are one of kind I'm so happy with your work great clean property thanks again
Would like to thank Dora for her assistance in dealing with my storage unit. Was very patient, courtesy and attentive. Make sure I was happy with the outcome. Great customer service.
Dora was very helpful with our problem with the lock on our storage unit she got us a new lock. Very Great Customer Service 👌
dora has been a good cs thanks
dora please stay sweet im so grateful for u thank u
Ms.Dora is very nice & professional. I really like this place!
Dora was very nice and helpful. Very cheerful person and a pleasure to work with!
I had a very positive experience with Dora. She is customer focused and communicates extremely well! I really appreciate her effort and I thank her for providing amazing customer service to me!
Dora excelente servicio. Habla español, algo muy importante para nosotros los Latinos. Buen trato, comunicación y atención. Graciassss!!!!
Dora was an amazing representative! She gave us all the information we need it about reservation and how to book online! 5/5
Dora is awesome. Great customer service. Your district manager has did a great job with hiring you. People are happy. I see all your reviews. You are the greatest continue the great work. We love the work that you give. Thank you for always being swee
Dora is excellent at what she does, she helped me with a great smile and even walked with me to make sure I had all the information I needed. Dora you I hope the company appreciates you once again thank you for all your help
Dora was fantastic! She was extremely busy, but very friendly and proficient with all customers.
Dora is a great customer service person thanks too u and o ly u everyone emesis no hep
Dora has great customer service and was very helpful with my questions. I was considering moving to a new location but due to her great attitude I’m going to stay.
Dora really helped me and is very sweet and understanding
Dora is are very Helpful, and Professional.
Dora was very professional
Dora is the best very well spoken very professional and answered all my questions well done thank you.
Dora was very helpful and positive.
She goes above and beyond to help her customers!
I had a reservation for yesterday, I seen a car outside of facility and assumed he was walking the property. I looked at the time it was 5:15 I kept going to the door and no one was there. I called customer service at 5:42 and left voicemail. I look up at 5:50 and see Mr. Wayman sitting in the car, he refused to help me. I had a car full of stuff that I needed
To drop off to pick up my kids He told me to come back in the morning! I WANT TO THANK DORA for calming me down and helping me and making sure everything was done correctly!
This location’s manager, Wayne Mann, is professional, helpful, and kind. He helped me during a difficult time and worked with me to maintain my storage unit. I would use this location again if needed. Thanks Mr Mann for being who you are.
Wayman was incredibly helpful and had a exceptional customer service. I’m grateful for your help and also thanks for the customer appreciation promotion.
My unit was broken into and the guy I
Who is up front admits he saw the units open in the morning. He didn't call the police or any of the active tenants who have those storage units broken into. I had to call the police when i just happened by to drop something off in my unit. Horrible customer service . There was one true bright spot and that was Ms. Dora. When she came in she settled my fear as I was going to move my things away from public storage. She convinced me someone cared about my issue. Im staying because of her. I changed the star review only for Ms Dora. I don't know if his name is Tubbs or not but horrible response to my problems.
Great pricing and location for my needs. Easy in and out. Very friendly and helpful lady there named Dora. Went above and beyond to reach out to me and make sure we had all we needed. This is the facility at 11900 Katy Freeway.
Dora is great customer service thanks
Dora, thank you for your assistance today. The property was clean and well-maintained, thanks to your efforts. I'm grateful for your help and appreciate how valuable you are to the company.
Dora thank you so much finally someone in the office thanks so much Mr way man is a stubborn person to deal with please stay at this location
every time I go to make a payment, the girl in the office is always helpful and very polite
Great space! Wayman was incredibly helpful and had exceptional customer service. I was able to vacate our unit in a timely manner and did not have to pay an extra month of rent.
Dora was such a great help!! She helped in a timely manner and went the extra step to make sure everything was done!
Dora was exceptionally helpful! And extremely courteous!
Dora was super knowledgeable and great help! She resolved all my concerns. Great customer experience
Wayman was great !! And had great customer service!!😊 even gave us a $1 move in special 10/10 recommend
Mr. Wayman was very helpful with my request of my refund.
Dora out standing thanks 🙏
Dora helped me on front desk, very helpful.
Only reason I’m giving a 5 start is because today Dora the nice lady was able to help me out in an effective and efficient matter. They should really hire more people when I called customer service/Corporate they told me they had one person jumping from one location to another which is why someone wasn’t always there.
And that’s ridiculous they don’t want to hire more people so they rather have one person jump around from one location to the other while paying them minimum wage. 🤦🏽♂️ do better Public storage. Also this is supposed to be climate controlled ? That’s an absolute lie.
Dora was very helpful and provided excellent service!
I have had rented a few units in the past here and some other locations as well, and my experiences had been just ok , but now I am dealing with the manager Dora and she has been amazing , very friendly and always helpfull, she has the best customer service skills .she makes a difference.
Mr Wayman is a cool person to deal with, he took care of all my needs and went a little further with a little discount. I recommend this storage units
Wayman was very helpful and helped me resolve my issue quickly.
Wayman was very amazing and easy to speak too ! Very nice and gave me a wonderful discount !
He cares and makes the experience easy !! Tyyyy
Mr. Wayman was very nice and professional. He help walk me through the process, storage hours, access code information, and explain the lock process. Had a unit in the past at this location. I recommend this location as well as Mr. Wayman.
Wayman gave me great customer service and was tons of help!
Raymond was amazing with his customer service, we were very happy with our experience
Dora grew on me great confidence and customer service
Clean and secure. Dora was awesome and got us in a unit quickly!
Wayman gave me good customer service.
Mr Wayman has great customer service skills and knowledge,he is very polite. I would like to see him more at this location. I will definitely recommend people to this location . Thank you, Mr Wayman.
Mr. Wayman and a nice lady from 2 years ago, helped so much to get my unit going. Both had good professionalism and great service. Mr. Wayman also helped with the autopay so I’m paying a more discounted price. Thanks again y’all
Waiman was an amazing customer service representative! although I originally thought I had rented a unit with ac he assured me my belongings will be safe from pests and the elements in the indoor climate controlled unit I rented he also advised to wrap my furniture for extra protection.
Dora is most helpful and great person I love your service thank you so much and Mr wayman it’s all great cswith dora
Dominique got me the right space at the right price She was patient with me Thanks Dominique.
Mr. Wayman was of great help to me definitely would recommend the company.
Wayman , Gave me an excellent customer service by putting me back on the Auto Pay Program.
Wayman gave me great customer service and the 1.00 move in special.Thank you
Wayman gave great customer service thanks again!
Excellent customer service and follow up by manager. He was professional and friendly.
Wayman was super helpful and courteous with getting my unit set up!
Dora is very helpful - friendly and always ready to help in whatever way she could.
My experience today with Dora was terrific! She handled everything as a professional. It was a difficult situation as your property manager, Wayman, lied about my account and the dealings I had with him on previous occasions
Thank you for your time. LF
Dora and Wayman at 11900 Katy Freeway, Houston, Tx. were a great help in helping me with with my storage needs
I have zero issues with my storage here. The staff is friendly and helpful
Wayman gave me good customer service and help me to get my new key.
Wayman was very informative, respectful answered all our questions, was simply outstanding
No "climate control" for outside units. Security cameras won't cover all storage units.
Way
An and Dora great cs thanks
Wayman was so personable! He answered all my questions.
Dora has great customer service skills and she is very polite. I would like to see her more at this location. I will definitely recommend people to come here. Thank you Ms. Dora.
Great place, but AC unit is not working. Too hot for my stuff. Dora helped me out. She attended to my needs and followed every step to make my experience run smoothly. Her customer service was highly acknowledge.
Judy was great. Thank you
Wayne was very helpful in answering my questions.
Ty was very helpful at the location on Katy Frwy. We needed a light bulb in our unit to complete the move out and she was accommodating.
Ese lente. Trabajadora tyianna. Perfecto serbicio
I was looking for place to hold my stuff and was having trouble with the customer service. Ms. Judie had helped with finding a space that could fit my needs. I appreciate her help so much.
I stopped by today to lease a storage unit. Shannon, the property manager helped me. She was helpful, informative and the process was easy. Great price as well
Very happy with quick and efficient set up. Great personal!
Dominique help me with my unit and was very nice Thanks Dominique
Dominique did a great job on helping me get my unit a great price and she explain everything. Thank Dominique for your help
Beautiful customer service qualities and a very beautiful attitude and determined to meet all my needs. God bless Shannon 💕🙏😇🥰
Shannon was astounding in her customer service! Easily the best choice I made for my storage decision.
Shannon was super helpful up front in the desk. Awesome customer service!
Shannon was very personal and was very nice and sweet. She goes all out for her customers.. we thank u so much for everything Mrs.SHANNON. BE BLESSED AND NEVER CHANGE STAY THE SAY WAY.. GOD BLESS U ... SHE IS THE BEST... From THOMAS AND LATOYA CHASE...
Shannon was very helpful and fast!
Great service! This was a quick and easy rental of a unit on a Sunday! Thank you Shannon for your great customer service and being so helpful and responsive.
Shannon was very nice and explained in detail about my rental. Happy I rented at this location!
Had a really good experience Paul was very helpful and informative was really doing his job and did what he can and supposed to do
Had a great experience with the staff here, Shannon in particular. Very helpful in selecting the right sized unit for our needs and she explained all the fine print for us! A+++
Shanon is very helpful. great place to set up your locker
Easy and smooth process for finalizing the rental. Shannon made things simple and easy to understand. Great experience overall.
Shannon was resourceful, knowledgeable, awesome, helpful & cool. I recommend this location based of customer service, prices, deals and also their ability to assist with other Public Storage locations. Also, she gave me information that the customer service line didn’t give me. She asked me questions based on my reservation to make sure I was aware of access hours per locations. That was very helpful to know while choosing what location to use. I can’t imagine loading up and putting all my things storage without being aware of certain limitations that may not suit my needs. Like I said, the girl is awesome. She also has great manners and is good with kids.
Awesome service- Shannon did fantastic 😊
Paul was great and helpful . Shannon made the process easy as well .
Shannon was helpful and friendly
Shannon was great and helpful
shannon was awesome. thank you for the assistance
Great service, and very professional
I love this location! Shannon is so helpful and always pleasant.
Shannon was a great help. The process was very quick, she answered all my questions, and was extremely friendly. Overall great customer service.
Shannon was big help. She made sure I got everything I needed. And her personality was very welcoming.
Great place to rent a storage until from!!Shannon is very helpful with making sure I had all the information I need while shopping for my future unit within the next few months.
Highly recommended! Shannon was so friendly and helpful!
Shannon was very helpful and nice.
Shannon was professional and quick, very knowledgeable about the business
Shannon was awesome and sweet, easy process
SHANNON IS AMAZON AND HELP ME WITH EVERYTHING!!!
Shannon, was a great help getting my new space.
A great place because of great employees like Shannon . Great and easy process .
Shannon was very helpful!
Shannon very nice and help us with renting process.
Ms Shannon is top tier. Her customer service and professionalism is unparalleled. I witnessed as she went above and beyond to give every customer the time needed to feel completely satisfied before leaving. She also welcomed everyone to Public Storage as they left as if she were welcoming them to the family. I would highly impressed.and would definitely recommend this location to family and friends.
Shannon was fabulous with her caring information on the storage we rented..Highly recommended.
Just had a fantastic experience w Shannon. She was very helpful and explained everything so well.
Very clean and well managed facility outside and inside the CUSTOMER SERVICE was TRULY AMAZING!!!!!!! i personally thank public storage for hiring this EMPLOYEE need more like SHANNON!!!!!
Miss Shannon was very pleasant and knowledgeable about taking care of my exact needs. I would definitely recommend this location!
I like this location. Shannon Marie was very helpful and kind. She definitely made the process easy for me!
Shannon has been great! Customer service and knowledge I give 5 stars!
Love Shannon!!!! So helpful thank you for being so welcoming
Shannon was very helpful! Excellent customer service.
Pleasant and professional.
Shannon was quick , fast and simple. Would recommend coming here for anyone.
Professional, clean, and convenient!
Reservation was fast and easy and the lady that assisted me was very nice and polite.
Overall great experience from the front desk receptionist Shannon. I booked my storage unit online so I was not able to see the exact size of the unit. However, I picked a unit too small for what I needed. Shannon was so very helpful and understanding. She helped make the switch in the computer system super smooth! Moving is stressful enough, it was no problem to her at all to make the day better for me. Plus, I didn't have to break the bank to change units! You get what you pay for, and I have no complaints!
Shannon was super helpful and polite!
She gave us plenty of knowledge about the storage units etc. Thank you so much for making our experience great !
Great experience with reserving my storage unit online as well as paying and securing it! Shannon was huge help, she called me before I could even finish reserving online to assist with whatever issues I had! I met her and she was even more helpful and pleasant in person. She answered all my questions and addressed any concerns I had. Shannon made the rental process easy and being able to skip paperwork was a huge plus, you can complete everything online from the comfort of your home.
Miss Sharon Marie is the best come on down and get your Public Storage
Shannon was an amazing help. I highly recommend this place . They give quality service
Shannon was especially helpful in sharing spaces with me and helping me choose the right space for my needs and budget.
Paul Shannon, walked with around the compound to show me multiple umits. I very much appreciate his time and patience. Along the way, we picked up 12-15 nails inside the compound.
Shannon una persona muy amable y explica todo muy bien gracias . 100 puntos
Shannon was awesome , very helpful and very knowledgeable of her position. She went a love and beyond. She’s sweet and very professional. Highly recommend her!
Shannon es una persona muy amable y servicial. Y mas que me pudo ayudar ella no sabiendo mucho español y yo no saber nada de ingles. Gracias por tu excelente servicio Shannon y amabilidad para conmigo. Agradecida siempre por toda la ayuda brindada.
Shannon was the epitome of friendly and customer service with a smile! She made me feel like family, and has an amazing personality! LOVE IT HERE
Shannon was absolutely AMAZING 🤩!! She is very knowledgeable and compassionate. I highly recommend this location. Thank you Shannon for your help. It was greatly appreciated 🙏🏽
I had a short time to rent a storage unit because I must leave town. Shannon met me before hours to get it finished . Very quick and efficient. I totally recommend her and this location.
Awesome awesome and easy lease. Shannon is the best..
Super easy to get set up & move in. Paul is super helpful!
Toni was very helpful and got me a good deal!
Shannon provided a friendly and very helpful atmosphere.
The young lady named Shannon that helped me was very nice and helpful .she made the entire process easy for me .....she was a big help thanks again Shannon
Nice staff
Large convenient facility
Vickie has so nice..she answered all my questions!